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User guide
S24D36* S27D36*
(Singapore only: S24D360GAE / S24D366GAE / S27D360GAE / S27D366GAE)
(Saudi Arabia only: S24D362GAM / S27D362GAM)
The colour and the appearance may differ depending on the product, and the specifications are subject to
change without prior notice to improve the performance.
The contents of this manual are subject to change without notice to improve quality.
© Samsung
Samsung owns the copyright for this manual.
Use or reproduction of this manual in parts or entirety without the authorization of Samsung is prohibited.
Trademarks other than that of Samsung are owned by their respective owners.
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Summary of Contents for Samsung S24D360GAE
- Page 1 The contents of this manual are subject to change without notice to improve quality. © Samsung Samsung owns the copyright for this manual. Use or reproduction of this manual in parts or entirety without the authorization of Samsung is prohibited. Trademarks other than that of Samsung are owned by their respective owners.
- Page 2 Table of contents Before Using the Product Menu Connecting and Using a Source Device Safety Precautions Picture Read below before connecting the product. Electricity and Safety OnScreen Display Ports Installation Operation System Connecting and Using a PC Connection Using the D-SUB Cable Cleaning Support (Analogue Type)
- Page 3 Table of contents Troubleshooting Guide Appendix Requirements Before Contacting Samsung Responsibility for the Pay Service Customer Service Centre (Cost to Customers) Product diagnosis (Screen issue) Not a product defect Checking the Resolution and Frequency A Product damage caused by customer's fault Check the following.
- Page 4 Do not disconnect the power cord while the product is being used. This symbol indicates that this • Only use the power cord provided with your product by Samsung. Do not use the power cord with product has included important DC voltage: Rated voltage marked with literature concerning operation and this symbol is DC voltage.
- Page 5 ‒ Using the product in an area with excess vibration may damage the product or cause a fire. ‒ Be sure to consult Samsung Customer Service Centre if you want to install the product at such a •...
- Page 6 ‒ Be sure to power off the product and disconnect the power cord when water or other foreign Warning substances have entered the product. Then contact Samsung Customer Service Centre. • There is a high voltage inside the product. Never disassemble, repair or modify the product yourself.
- Page 7 Caution • Do not hold the product upside-down or move it by holding the stand. ‒ The product may fall and become damaged or cause an injury. • Leaving the screen fixed on a stationary image for an extended period of time may cause afterimage •...
- Page 8 High-glossy models can develop white stains on the surface if an ultrasonic wave humidifier is used nearby. ֜ Contact your nearest Samsung Customer Service Centre if you want to clean the inside of the product (Service fee will be charged.) Do not press the product screen with hands or other objects.
- Page 9 Chapter 02 Preparations Installation Attaching the Stand (S24D360GA*/S24D362GA*/S24D364GA*/S24D36CGA*/S27D360GA*/S27D362GA*/S27D364GA*/S27D36CGA*) ֜ Before assembling the product, place the product down on a flat and stable surface so that the screen is facing downwards. : The product is curved. Placing pressure on the product when on a flat surface may damage the product. When the product is on the ground facing up or down, do not put pressure on it. ֜...
- Page 10 Attaching the Stand (S24D366GA*/S24D368GA*/S24D369GA*/S24D36DGA*/S27D366GA*/S27D368GA*/S27D369GA*/S27D36DGA*) ֜ Before assembling the product, place the product down on a flat and stable surface so that the screen is facing downwards. : The product is curved. Placing pressure on the product when on a flat surface may damage the product. When the product is on the ground facing up or down, do not put pressure on it. ֜...
- Page 11 Removing the Stand (S24D360GA*/S24D362GA*/S24D364GA*/S24D36CGA*/S27D360GA*/S27D362GA*/S27D364GA*/S27D36CGA*) ֜ Before removing the stand from the monitor, place the monitor on a flat and stable surface with the screen facing down. : The product is curved. Placing pressure on the product when on a flat surface may damage the product. When the product is on the ground facing up or down, do not put pressure on it. ֜...
- Page 12 Removing the Stand (S24D366GA*/S24D368GA*/S24D369GA*/S24D36DGA*/S27D366GA*/S27D368GA*/S27D369GA*/S27D36DGA*) ֜ Before removing the stand from the monitor, place the monitor on a flat and stable surface with the screen facing down. : The product is curved. Placing pressure on the product when on a flat surface may damage the product. When the product is on the ground facing up or down, do not put pressure on it. ֜...
- Page 13 Precautions for moving the product S24D360GA*/S24D362GA*/S24D364GA*/S24D36CGA* S24D366GA*/S24D368GA*/S24D369GA*/S24D36DGA* S27D360GA*/S27D362GA*/S27D364GA*/S27D36CGA* S27D366GA*/S27D368GA*/S27D369GA*/S27D36DGA* • Hold the lower corners or edges of the • Do not directly apply pressure on the screen. • Hold the lower corners or edges of the • Do not directly apply pressure on the screen. product when moving it.
- Page 14 Checking the space around the product Make sure to have enough space for ventilation when placing the product. An internal temperature rise may cause fire and damage the product. Maintain enough space around the product as shown in the diagram when installing the product. ֜...
- Page 15 Adjusting the Product Tilt Anti-theft Lock ֜ The colour and shape of parts may differ from what is shown. Specifications are subject to change without ֜ An anti-theft lock allows you to use the product securely even in public places. notice to improve quality.
- Page 16 We recommend you contact a technician for assistance when installing the wall mount bracket. the screws may differ depending on the wall mount specifications. Samsung is not responsible for any damage to the product or injury to yourself or others if you select to •...
- Page 17 Control Panel Parts Description JOG Button Multi directional button that helps navigate. This LED is power status indicator. ֜ The colour and shape of parts may differ from what is shown. Specifications are subject to change without Power LED notice to improve quality. ֜...
- Page 18 Direct Key Guide ֜ On the Direct Key Guide screen, the following menu options appear when the product screen is switched on or the input source is changed. Eye Saver Mode Low/High ֜ The Direct Key Guide screen shows if is enabled.
- Page 19 Chapter 03 Connecting and Using a Source Device Read below before connecting the product. Before connecting the product, check the shapes of both ports of the supplied signal cables and the shapes and locations of the ports on the product and external device. Before connecting the product, make sure you remove the power cords from both the product and the external device to prevent damage to the product due to a short circuit or over current.
- Page 20 Ports ֜ The functions available may vary depending on the product model. The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Refer to the actual product. Port Description S24D360GA*/S24D362GA*/S24D364GA*/ S24D366GA*/S24D368GA*/S24D369GA*/...
- Page 21 Connection Using the HDMI Cable ֜ When connecting an HDMI cable, use the cable that came with the components of the product. If you use an HDMI cable other than provided by Samsung, the image quality may be degraded. Connection Using an HDMI-DVI Cable Connect the power cable to the AC/DC adapter.
- Page 22 Setting Optimum Resolution An information message about setting optimum resolution will appear if you power on the product for the first time after purchase. Select a language on information message and change the resolution on your PC to the optimum setting. ֜...
- Page 23 Chapter 04 Menu → Function Key Guide ֜ The functions available may vary depending on the product model. The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Picture Description Picture Mode...
- Page 24 Description mode When the external input is connected through HDMI PC/AV Mode is set to AV, Picture Mode has four automatic picture settings (Dynamic, Standard, Movie and Custom) that are preset at the factory. You can activate either Dynamic, Standard, Movie or Custom.
- Page 25 Description Color Adjust the tint of the screen. • Color Tone: Select a colour tone that best suits your viewing needs. • Red: Adjust the red saturation level. Values closer to 100 mean greater intensity for the colour. • Green: Adjust the green saturation level. Values closer to 100 mean greater intensity for the colour. •...
- Page 26 Description Response Time Accelerate the panel response rate to make video appear more vivid and natural. ֜ Use Standard mode when not playing a video or game. Screen Ratio Change the picture size. mode • Auto Wide mode • 16:9 Screen Fit ֜...
- Page 27 OnScreen Display Description Transparency Set the transparency for the menu windows. Position • H-Position: Move the menu position to the left or right. • V-Position: Move the menu position up or down. Language Set the menu language. ֜ A change to the language setting will only be applied to the onscreen menu display. Display Time Set how long the menu window will remain on screen for when it is not in use.
- Page 28 System Description Volume Change the Volume setting. ֜ Excessive sound pressure from ear-/headphones can cause hearing damage/hearing loss. Eco Saving Plus Reduce energy consumption compared to consumption at the maximum brightness level. • Off: Deactivate the Eco Saving Plus function. •...
- Page 29 Description Off Timer Plus Off Timer • Timer: Turn on Off Timer mode. • Turn Off After: The off timer can be set within a range of 1 to 23 hours. The product will automatically power off after the specified number of hours.
- Page 30 Update software using an update file on a USB device. Save the update file (in .bin format) that you downloaded from the Samsung website (http://www.samsung.com/sec) to a USB device. Connect the USB device to the SERVICE port on the monitor.
- Page 31 Installing the Software Easy Setting Box Driver Installation To install the latest version of the product driver, download it from the Samsung website. (http://www.samsung.com) ֜ You can set the optimum resolution and frequency for this product by installing the corresponding drivers.
- Page 32 Check the following. Customer Service Centre Caution ֜ Before calling Samsung Customer Service Centre, test your product as follows. If the problem persists, contact Samsung Customer Service Centre. When the product makes popping (cracking) sound. The sound may be caused by contraction or expansion from temperature change of external Product diagnosis (Screen issue) components or internal circuit of the product.
- Page 33 Screen issue The screen is too bright. The screen is too dark. Adjust Brightness and Contrast. Screen colour is inconsistent. The power LED is off. The screen will not switch on. Check that the power cable is connected properly. Change the Color settings.
- Page 34 Sound issue There is no sound. Re-check the condition of the connected headphone or earphone and/or adjust the volume. Check the volume. Check whether the volume of the product or the source device is set to mute. The volume is too low. Adjust the volume.
- Page 35 Q & A ― Refer to the user manual for your PC or graphics card for further instructions on adjustment. ― The path to the settings depends on the installed OS. ― This function may not be supported depending on the model. How can I change the frequency? Set the frequency on your graphics card.
- Page 36 Chapter 07 Specifications General Model Name S24D36* S27D36* Size 59.8 cm 68.4 cm Display area 521.395 mm (H) x 293.284 mm (V) 596.736 mm (H) x 335.664 mm (V) Pixel Pitch 0.27156 mm (H) x 0.27156 mm (V) 0.3108 mm (H) x 0.3108 mm (V) Maximum Pixel Clock 226.6 MHz 226.6 MHz...
- Page 37 Due to the nature of the manufacturing of this product, approximately 1 pixel per million (1ppm) may be brighter or darker on the LCD panel. This does not affect product performance. ― The above specifications are subject to change without notice to improve quality. ― For detailed device specifications, visit the Samsung website. ― Flicker Free The device has no visible or invisible flicker within the range of 0~3000Hz.
- Page 38 Standard Signal Mode Table Model Name S24D36* S27D36* Synchronization (PANEL Spec) Horizontal Frequency 53.8 ~ 113.1 kHz 53.8 ~ 113.1 kHz Vertical Frequency 46 ~ 100 Hz 46 ~ 100 Hz Resolution Optimum resolution 1920 x 1080 @ 60 Hz Maximum resolution 1920 x 1080 @ 100 Hz (HDMI) 1920 x 1080 @ 60 Hz (D-SUB)
- Page 39 Horizontal Frequency Vertical Frequency Pixel Clock Sync Polarity Resolution (kHz) (Hz) (MHz) (H/V) VESA, 1280 x 1024 79.976 75.025 135.000 VESA, 1440 x 900 55.935 59.887 106.500 VESA, 1600 x 900 60.000 60.000 108.000 VESA, 1680 x 1050 65.290 59.954 146.250 VESA, 1920 x 1080 67.500...
- Page 40 • Use of supplies or separately sold product unspecified by Samsung. • Repair from a person besides an engineer of outsourcing service company or partner of Samsung Not a product defect Electronics Co., Ltd. •...