Panasonic SC-HTB258, SC-HTB250, SC-HTB208 Troubleshooting Manual

Troubleshooting

Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the solutions indicated do not solve the problem, consult your dealer for instructions.

Common problems

No power

• After connecting the AC mains lead, wait about 10 seconds before switching on the main unit.
• Disconnect the AC mains lead for 10 seconds before connect again.
• After switching on the main unit, if the main unit immediately switches off, disconnect the AC mains lead and consult your dealer.
• If the main unit does not switch on when switching on TV (HDMI CEC), switch on the main unit manually.

No operations can be done with the remote control

• Remove the insulation sheet before you use the remote control for the first time.
• Examine that the battery is installed correctly.
• The battery is weak. Replace it with a new one.
• Set the remote control code again after replacing the battery.
• Use the remote control within the correct operation range.

The system automatically switched to standby mode

• "Auto power down" function is on.
  The system automatically switches to standby mode if there is no signal input and no operation is being performed for approximately 20 minutes.

Bluetooth^®

Pairing cannot be done

• Check the Bluetooth^® device condition.
• The device is out of the 10 m communication range. Move the device nearer to the system.

The device cannot be connected

• The pairing of the device was unsuccessful. Do pairing again.
• The pairing of the device has been replaced. Do pairing again.
• This system might be connected to a different device. Disconnect the other device and try connecting the device again.
• The system may have a problem. Switch off the system and then switch on again.

The device is connected but audio cannot be heard through the system

• For some built-in Bluetooth^® devices, you have to set the audio output to "SC-HTB258", "SC-HTB250", "SC-HTB208" or "SC-HTB200" manually. Read the operating instructions of the device for details.

Sound from the device is interrupted

• The device is out of the 10 m communication range. Move the device nearer to the system.
• Remove any obstacle between the system and the device.
• Other devices that use the 2.4 GHz frequency band (wireless router, microwaves, cordless phones, etc.) are interfering. Move the device nearer to the system and distance it from the other devices.

HDMI

HDMI CEC related operations no longer function properly

• Check the setting on the connected devices.
  • Switch on HDMI CEC function on the connected devices.
  • Select this system as the speaker in the TV's HDMI CEC menu.
• When the HDMI connections are changed, after a power failure or after the AC mains lead has been removed, HDMI CEC operations may not function properly.
  • Switch on all the devices that are connected to the TV with an HDMI cable and then switch on the TV.
  • Switch off the HDMI CEC settings of the TV and switch it on again. For details refer to the operating instructions for the TV.
  • While the system and the TV are connected with an HDMI cable, switch on the TV, disconnect the AC mains lead of this system and then connect it again.

Sound

No sound

• Cancel muting.
• Check the connections to the other devices.
• Make sure that the received audio signal is compatible with this system.
• If the system is connected to the TV with an HDMI cable only, make sure that the HDMI terminal of the TV is labelled "HDMI (ARC)". If not, connect an optical digital audio cable.
• Check the connections. Change the cables if the connections are correct.
• Check the audio output settings on the connected device.

The dual audio cannot be changed from main to secondary

• If the audio received from the connected device is not "Dolby Dual Mono" or the output setting is not "Bitstream", the setting cannot be changed from this system. Change the setting on the connected device.

The volume is lowered when the system is switched on

• "Volume limitation" is on.
• If the system is switched off with the volume above 50, the volume will automatically set to 50 when you switch on the system.

The sound lags behind the image

• Depending on the TV, when this system is connected to it via Bluetooth^®, the sound output from this system may lag behind the TV image. Connect this system and the TV with an HDMI cable/optical digital audio cable.

The audio format indicator does not correspond to the playback source

• If the playback source is Dolby Digital or DTS^®, set the audio output setting of the connected equipment (e.g., TV, player) to bitstream. For details, refer to the operating instructions for the connected equipment.

There is no audio

The power of the main unit switches off automatically.

(When the main unit detects a problem, a safety measure is activated and the main unit automatically switches to standby mode.)

• There is a problem with the amplifier.
• Is the volume extremely high?
  If so, lower the volume.
• Is this system placed in an extremely hot place? If so, move this system to a cooler place and wait a few moments and then try to switch it on again.

If the problem persists, confirm the indicators status, switch off this system, disconnect the AC mains lead and consult your dealer. Please be sure to remember the indicators status and inform the dealer.

Active subwoofer

No power

• Make sure the AC mains lead of the active subwoofer is connected.

After switching on the subwoofer, it immediately switches off

• Disconnect the AC mains lead and consult your dealer.

No sound from the subwoofer

• Check that the active subwoofer is switched on.
• Check that the WIRELESS LINK indicator lights up.

The WIRELESS LINK indicator does not lights up

• There is no link between the main unit and the active subwoofer. Check that the main unit is switched on.
• The active subwoofer and the main unit may not be paired correctly. Try the following operation. (Wireless pairing)
  1. Switch on the main unit.
  2. Press and hold [I/D SET] on the rear of active subwoofer for a minimum of 4 seconds.
     The wireless link indicator will blink.
  3. Press [MUTE], [SOUND]*, [MUTE]*, [-PAIRING]* consecutively.
     * Within 3 seconds.
     "", "OPTICAL" and "HDMI (ARC)" indicators will blink in rotation.

When the wireless link pairing is successful, "", "OPTICAL" and "HDMI (ARC)" indicators will switch off.
Consult your dealer if the problem persists.

Remote control code

When other Panasonic equipment responds to the remote control of this system, change the remote control code for this system.

Preparation

• Switch off all other Panasonic products.
• Switch on this system.
• Aim the remote control at the remote control sensor of this system.

To set the code to code 2

Press and hold [ -PAIRING] and [SOUND] on the remote control for a minimum of 4 seconds.

To set the code to code 1

Press and hold [ -PAIRING] and [DIMMER] on the remote control for a minimum of 4 seconds.

System memory reset

Reset the memory when the following situations occur:

• There is no response when buttons are pressed.
• You want to clear and reset the memory contents.

Press and hold [ ] on the main unit for a minimum of 4 seconds.
All the indicators blink until the system restarts.

Note:
The remote control code will set back to code 1 after memory reset, refer to "Remote control code" on how to change to code 2.

Documents / Resources

Download manual

Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

Download Panasonic SC-HTB258, SC-HTB250, SC-HTB208 Troubleshooting Manual