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Canon
C.
Internet Support
Canon USA's Engineering Services and Solutions provides high-quality
support via the Internet, and is only available for Canon USA's Authorized
Servicing Dealers.
1. Canon USA's e-Support Center Website
To access Canon internet support, go to the
The
e-Support Center Website
Technicians access to technical support information via the World Wide
Web.
The following functions and information can be accessed:
•
Proactive
Publications, and other information via e-mail message
•
Search for technical solutions with the Integrated Knowledge
Management System through a natural language query
•
Read or download on-line documentation
•
Download patches and their Readme files
•
Download firmware and software drivers
•
Track or close logged cases
•
Review all open cases
2. Robin & Porthos
Robin & Porthos provides access to download and view web enabled
technical documents (Technical Service Manuals and Technical
Publications) for branded products (varioPRINT and PRISMA Software)
located
e-Support Center Website
Registration and training is required for access to Robin & Porthos. Refer
to the
3. Canon USA's Partner Portal Website
The
Partner Portal Website
Solutions, BICG Product Marketing, Canon Network Access and Canon
Financial Services.
The Engineering Services and Solutions Division, link provides access to
view and download Service Guides, Customer Expectation Documents
and Service Revenue/Profit Calculators.
Access is limited to an Authorized Dealer's Management staff. Please
contact your Dealer Administrator to request access to the Engineering
Services and Solutions Division section of the
varioPRINT 6000 TITAN Series Service Guide
Revision 1
notification
on
an
external
).
e-Support Center Website
provides links to the Engineering Services and
varioPRINT 6000 TITAN Series Service Guide
e-Support Center Website
is designed to provide Systems Engineers and
of
new
releases,
system
(independent
for details.
Partner Portal Website
.
patches,
Technical
from
the
.
April 2021
Page 60
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