Page 1 E400 series Online Manual Read Me First Useful Functions Available on the Machine Overview of the Machine Printing Copying Scanning Troubleshooting English...
Page 2: Table Of Contents
Contents Read Me First........... 10 Symbols Used in This Document.
Page 3 Envelopes..............56 Loading Originals.
Page 4 Changing the Machine Operation Mode..........112 Changing the Machine Settings Using the Operation Panel.
Page 5 Obtaining the Latest Printer Driver..........Delete the Unnecessary Canon IJ Printer from the Printer List..... . . 188 Before Installing the Printer Driver.
Page 6 Scanning Documents............207 Scanning with Favorite Settings.
Page 7 Printed Paper Curls or Has Ink Blots..........302 Paper Is Smudged/Printed Surface Is Scratched.
Page 8 Paper Is Jammed inside the Machine..........344 In Other Cases.
Page 9 6936..............381 6937.
Page 10: Read Me First
In addition, Canon may suspend or stop the disclosure of this guide due to unavoidable reasons. Canon shall not be liable for any damage suffered by customers as a result of changes in or deletion of information in this guide, or suspension/stoppage of disclosure of this guide.
Page 11: Symbols Used In This Document
Symbols Used in This Document Warning Instructions that, if ignored, could result in death or serious personal injury caused by incorrect operation of the equipment. These must be observed for safe operation. Caution Instructions that, if ignored, could result in personal injury or material damage caused by incorrect operation of the equipment.
Page 12: Trademarks And Licenses
• Photo Rag is a trademark of Hahnemühle FineArt GmbH. • Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A. and licensed to Canon Inc. Note • The formal name of Windows Vista is Microsoft Windows Vista operating system.
Page 13: Search Tips
Enter keywords in the search window and click (Search). You can search for target pages in this guide. Entry example: "(your product's model name) load paper", "(your product's model name) 1000" Search Tips You can search for target pages by entering keywords in the search window. Note •...
Page 14 Note • The displayed screen varies depending on your product. • Searching for Application Functions Enter your application's name and a keyword for the function you want to learn about Example: When you want to learn how to print collages with My Image Garden Enter "My Image Garden collage"...
Page 15: Notes On Operation Explanations
Notes on Operation Explanations In this guide, most of the operations are described based on the windows displayed when Mac OS X v10.8 is used.
Page 16: Useful Functions Available On The Machine
Useful Functions Available on the Machine The following useful functions are available on the machine. Enjoy pleasant photography experience by utilizing various functions. Useful Functions Available from Applications and the Main Unit You can create items such as collages easily or download delightful printing materials, and print them.
Page 17: Useful Functions Available From Applications And The Main Unit
Useful Functions Available from Applications and the Main Unit On the machine, the following useful functions are available from applications and the main unit. • Print Photos Easily • Download Content Materials Print Photos Easily Using an Application Organize Images Easily In My Image Garden, you can register the names of people and events to photos.
Page 18 PREMIUM Contents can be downloaded easily via My Image Garden. Downloaded PREMIUM Contents can be printed directly with My Image Garden. To download PREMIUM Contents, make sure that genuine Canon ink tanks/ink cartridges are installed for all colors on a supported printer.
Page 19 Note • The designs of PREMIUM Contents provided in this page are subject to change without prior notice.
Page 20: Overview Of The Machine
Overview of the Machine Safety Guide Safety Precautions Regulatory and Safety Information Main Components and Basic Operations Main Components About the Power Supply of the Machine Loading Paper / Originals Loading Paper Loading Originals Replacing a FINE Cartridge Replacing a FINE Cartridge Checking the Ink Status Maintenance When Printing Becomes Faint or Colors Are Incorrect...
Page 21: Safety Guide
Safety Guide Safety Precautions Regulatory and Safety Information...
Page 22: Safety Precautions
Safety Precautions Choosing a location • Do not install the machine in a location that is unstable or subject to excessive vibration. • Do not install the machine in locations that are very humid or dusty, in direct sunlight, outdoors, or close to a heating source.
Page 23: Regulatory And Safety Information
Do not make any changes or modifications to the equipment unless otherwise specified in the manual. If such changes or modifications should be made, you could be required to stop operation of the equipment. Canon U.S.A., Inc. One Canon Park...
Page 24 Canon does not recommend extending the Activation Times from the optimum ones set as default. ®...
Page 25 Paper types This product can be used to print on both recycled and virgin paper (certified to an environmental stewardship scheme), which complies with EN12281 or a similar quality standard. In addition it can support printing on media down to a weight of 64g/m , lighter paper means less resources used and a lower environmental footprint for your printing needs.
Page 26: Main Components And Basic Operations
Main Components and Basic Operations Main Components About the Power Supply of the Machine...
Page 27: Main Components
Main Components Front View Rear View Inside View Operation Panel...
Page 28: Front View
Front View document cover Open to load an original on the platen glass. paper support Open to load paper in the rear tray. paper guide Slide to align with the left side of the paper stack. rear tray Load various sizes or types of paper which you can use on the machine. Two or more sheets of the same size and type of paper can be loaded at the same time, and fed automatically one sheet at a time.
Page 29 operation panel Use to change the settings of the machine or to operate it. Operation Panel platen glass Load an original to copy or scan.
Page 30: Rear View
Rear View power cord connector Plug in the supplied power cord. USB port Plug in the USB cable to connect the machine with a computer. Important Do not touch the metal casing. Do not plug in or unplug the USB cable while the machine is printing or scanning originals with the computer.
Page 31: Inside View
Inside View FINE cartridge (ink cartridges) A replaceable cartridge that integrates print head and ink tank. FINE cartridge holder Install the FINE cartridge. The color FINE cartridge should be installed into the left slot and the black FINE cartridge should be installed into the right slot. Note For details on replacing a FINE cartridge, see Replacing a FINE...
Page 32: Operation Panel
Operation Panel * All lamps on the operation panel are shown lit in the illustration below for explanatory purposes. ON button Turns the power on or off. Before turning on the power, make sure that the document cover is closed. Turning the Machine On and Off ON lamp Lights green after flashing when the power is turned on.
Page 33 Lights or flashes orange when an error occurs, such as paper-out or ink-out. When performing machine maintenance or machine settings, options can be selected according to the number of flashes. ink lamps Light or flash orange when ink runs out, etc. The upper lamp indicates the black FINE cartridge status, the lower lamp the color FINE cartridge status.
Page 34: About The Power Supply Of The Machine
About the Power Supply of the Machine Confirming that the Power Is On Turning the Machine On and Off Notice for the Power Plug/Power Cord Notice for Unplugging the Power Cord...
Page 35: Confirming That The Power Is On
Confirming that the Power Is On The ON lamp is lit green when the machine is turned on. Note It may take a while for the machine to start printing immediately after you turn on the machine.
Page 36: Turning The Machine On And Off
Turning the Machine On and Off Turning on the machine Press the ON button to turn on the machine. The ON lamp flashes and then remains lit green. Confirming that the Power Is On Note It may take a while for the machine to start printing immediately after you turn on the machine.
Page 37 Important When you unplug the power cord after turning off the machine, be sure to confirm that the ON lamp is off. Notice for Unplugging the Power Cord Note Auto power off feature You can set the machine to automatically turn off when no operations are performed or no print jobs are sent to the machine for a certain interval.
Page 38: Notice For The Power Plug/Power Cord
Notice for the Power Plug/Power Cord Unplug the power cord once a month to confirm that the power plug/power cord does not have anything unusual described below. The power plug/power cord is hot. The power plug/power cord is rusty. The power plug/power cord is bent. The power plug/power cord is worn.
Page 39: Notice For Unplugging The Power Cord
Notice for Unplugging the Power Cord To unplug the power cord, follow the procedure below. Important When you unplug the power cord, press the ON button, then confirm that the ON lamp is off. Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced.
Page 40: Loading Paper / Originals
Loading Paper / Originals Loading Paper Loading Originals...
Page 41: Loading Paper
Loading Paper Loading Plain Paper / Photo Paper Loading Envelopes Media Types You Can Use Media Types You Cannot Use Printing Area...
Page 42: Loading Plain Paper / Photo Paper
If you cut plain paper into small size such as 4" x 6" (10 x 15 cm) or 5" x 7" (13 x 18 cm) to perform trial print, it can cause paper jams. Note We recommend Canon genuine photo paper for printing photos. For details on the Canon genuine paper, see Media Types You Can Use.
Page 43 Slide the paper guide to the left, and load the paper against the far right of the rear tray WITH THE PRINT SIDE FACING YOU. Slide the paper guide to align it with the paper stack. Do not slide the paper guide too hard against the paper. The paper may not be fed properly.
Page 44 Note Do not load sheets of paper higher than the load limit mark (D). Note The machine may make operating noise when feeding paper. After loading paper Select the size and type of the loaded paper on the print settings screen of the printer driver.
Page 45: Loading Envelopes
Loading Envelopes You can load Envelope DL and Envelope Com 10. The address is automatically rotated and printed according to the envelope's direction by specifying with the printer driver properly. Important Printing of envelopes from the operation panel is not supported. Do not use the following envelopes.
Page 46 Open the paper support. Pull out the paper output tray and the output tray extension. Slide the paper guide to the left, and load the envelopes against the far right of the rear tray WITH THE PRINT SIDE FACING YOU. The folded flap of the envelope will be faced up on the left side.
Page 47 Note Do not load sheets of paper higher than the load limit mark. Note The machine may make operating noise when feeding paper. After loading envelopes Select the size and type of the loaded envelopes on the print settings screen of the printer driver.
Page 48: Media Types You Can Use
Envelopes Canon genuine papers The Model Number of Canon genuine paper is shown in brackets. Refer to the instruction manual supplied with the paper for detailed information on the printable side and notes on handling paper. For information on the page sizes available for each Canon genuine paper, access our website.
Page 49 You can use paper in the following weight range. 17 to 28 lb (64 to 105 g /m ) (except for Canon genuine paper) Do not use heavier or lighter paper (except for Canon genuine paper), as it could jam in the machine. Notes on Storing Paper Take out only the necessary number of paper from the package, just before printing.
Page 50: Paper Load Limit
Plain Paper (including recycled paper) Approx. 60 sheets Approx. 10 sheets Envelopes 5 envelopes Canon Genuine Papers Note We recommend that you remove the previously printed sheet from the paper output tray before continuously printing to avoid blurs and discoloration. Paper for printing photos: Media Name <Model No.>...
Page 51: Media Types You Cannot Use
Paper that is too thin (weighing less than 17 lb (64 g /m Paper that is too thick (weighing more than 28 lb (105 g /m ), except for Canon genuine paper) Paper thinner than a postcard, including plain paper or notepad paper cut to a small...
Page 52: Printing Area
Printing Area Printing Area Other Sizes than Letter, Legal, Envelopes Letter, Legal Envelopes...
Page 53: Printing Area
To ensure the best print quality, the machine allows a margin along each edge of media. The actual printable area will be the area inside these margins. Recommended printing area : Canon recommends that you print within this area. Printable area : The area where it is possible to print.
Page 54: Other Sizes Than Letter, Legal, Envelopes
Other Sizes than Letter, Legal, Envelopes Size Printable Area (width x height) 5.56 x 7.49 inches (141.2 x 190.3 mm) 8.00 x 10.92 inches (203.2 x 277.3 mm) 6.90 x 9.34 inches (175.2 x 237.3 mm) 4" x 6" (10 x 15 cm) 3.73 x 5.22 inches (94.8 x 132.7 mm) 5"...
Page 55: Letter, Legal
Letter, Legal Size Printable Area (width x height) Letter 8.00 x 10.22 inches (203.2 x 259.7 mm) Legal 8.00 x 13.22 inches (203.2 x 335.9 mm) Recommended printing area 1.24 inches (31.6 mm) 1.15 inches (29.2 mm) Printable area 0.12 inches (3.0 mm) 0.66 inches (16.7 mm) 0.25 inches (6.4 mm) 0.25 inches (6.3 mm)
Page 56: Envelopes
Envelopes Size Recommended Printing Area (width x height) Envelope DL 3.88 x 7.06 inches (98.8 x 179.5 mm) Envelope Com 10 3.68 x 7.90 inches (93.5 x 200.8 mm) Recommended printing area 0.31 inches (8.0 mm) 1.28 inches (32.5 mm) 0.22 inches (5.6 mm) 0.22 inches (5.6 mm)
Page 57: Loading Originals
Loading Originals Loading Originals on the Platen Glass Originals You Can Load...
Page 58: Loading Originals On The Platen Glass
Loading Originals on the Platen Glass You can load originals to copy or scan on the platen glass. Load an original on the platen glass. Open the document cover. Important Do not place any object on the document cover. It will fall into the rear tray when the document cover is opened and cause the machine to malfunction.
Page 59 Close the document cover gently. Important After loading the original on the platen glass, be sure to close the document cover before starting to copy or scan.
Page 60: Originals You Can Load
Originals You Can Load The originals you can load on the platen glass are as follows. Item Details - Text document, magazine, or newspaper Types of originals - Printed photo, postcard, business card, or disc (BD/DVD/CD, etc.) Size (width x height) Max.
Page 61: Replacing A Fine Cartridge
Replacing a FINE Cartridge Replacing a FINE Cartridge Checking the Ink Status...
Page 62: Replacing A Fine Cartridge
Replacing a FINE Cartridge When remaining ink cautions or errors occur, the ink lamps and the Alarm lamp will flash orange to inform you of the error. Count the number of flashes and take appropriate action. If an Error Occurs Note For information on the compatible FINE cartridge, refer to the printed manual: Safety and Important Information.
Page 63 Even when printing with one ink only, print with leaving the empty FINE cartridge installed. If either of the color FINE cartridge or black FINE cartridge is not installed, an error occurs and the machine cannot print. For information on how to configure this setting, see Setting the Ink Cartridge to be Used.
Page 64 Push down the FINE cartridge until it clicks. Remove the FINE cartridge. Important Handle the FINE cartridge carefully to avoid staining of clothing or the surrounding area. Discard the empty FINE cartridge according to the local laws and regulations regarding disposal of consumables. Prepare a new FINE cartridge.
Page 65 Important If you shake a FINE cartridge, ink may spill out and stain your hands and the surrounding area. Handle a FINE cartridge carefully. Be careful not to stain your hands and the surrounding area with ink on the removed protective tape.
Page 66 Important Insert the FINE cartridge gently so that it does not hit the electrical contacts on the FINE cartridge holder. Push the FINE cartridge in and up firmly until it snaps into place.
Page 67 Important Check if the FINE cartridge is installed correctly. The machine cannot print unless both the color FINE cartridge and black FINE cartridge are installed. Be sure to install both cartridges. Close the cover. Note If the Alarm lamp lights or flashes orange after the cover is closed, take appropriate action.
Page 68: Checking The Ink Status
Checking the Ink Status Checking the Ink Status with the Ink Lamps on the Operation Panel You can also check the ink status on the computer screen. Checking the Ink Status from Your Computer...
Page 69: Checking The Ink Status With The Ink Lamps On The Operation Panel
Checking the Ink Status with the Ink Lamps on the Operation Panel Note The ink level detector is mounted on the machine to detect the remaining ink level. The machine considers as ink is full when a new FINE cartridge is installed, and then starts to detect a remaining ink level.
Page 70 Checking the Ink Status from Your Computer...
Page 71: Maintenance
Maintenance When Printing Becomes Faint or Colors Are Incorrect Performing Maintenance from a Computer Cleaning the Machine...
Page 72: When Printing Becomes Faint Or Colors Are Incorrect
When Printing Becomes Faint or Colors Are Incorrect Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Cleaning the Print Head Deeply Aligning the Print Head...
Page 73: Maintenance Procedure
Maintenance Procedure If print results are blurred or colors are not printed correctly, the print head nozzle (FINE cartridge) is probably clogged. Follow the procedure below to print the nozzle check pattern, check the print head nozzle condition, then clean the print head. If printed ruled lines are misaligned or print results are otherwise unsatisfactory, aligning the print head may improve print quality.
Page 74 When the Print Results Are Blurred or Uneven: Step 1 Print the nozzle check pattern. From the machine Printing the Nozzle Check Pattern From the computer Use Your Computer to Print a Nozzle Check Pattern Examine the nozzle check pattern. After cleaning the print head, Examining the Nozzle Check Pattern print and examine the nozzle...
Page 75 Step 4 Replace a FINE cartridge. Replacing a FINE Cartridge Note If the problem is still not resolved after replacing the FINE cartridge, contact the service center. When the Print Results Are Not Even such as the Ruled Lines Are Misaligned: Align the print head.
Page 76: Printing The Nozzle Check Pattern
Printing the Nozzle Check Pattern Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle. Note If the remaining ink level is low, the nozzle check pattern will not be printed correctly. Replace the FINE cartridge whose ink is low. Replacing a FINE Cartridge You need to prepare: a sheet of A4 or Letter-sized plain paper Make sure that the power is turned on.
Page 77: Examining The Nozzle Check Pattern
Examining the Nozzle Check Pattern Examine the nozzle check pattern, and clean the print head if necessary. Check if there are missing lines in the pattern or horizontal white streaks in the pattern (B). Number of sheets printed so far If there are missing lines in the pattern (A): Cleaning the print head is required.
Page 78: Cleaning The Print Head
Cleaning the Print Head Clean the print head if lines are missing or if horizontal white streaks are present in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head consumes ink, so clean the print head only when necessary.
Page 79: Cleaning The Print Head Deeply
Cleaning the Print Head Deeply If print quality does not improve by the standard cleaning of the print head, clean the print head deeply. Cleaning the print head deeply consumes more ink than the standard cleaning of the print head, so clean the print head deeply only when necessary. Make sure that the power is turned on.
Page 80: Aligning The Print Head
Aligning the Print Head If printed ruled lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Note If the remaining ink level is low, the print head alignment sheet will not be printed correctly. Replace the FINE cartridge whose ink is low. Replacing a FINE Cartridge You need to prepare: a sheet of A4 or Letter-sized plain paper (including recycled paper)*...
Page 81 Important Do not touch any printed part on the print head alignment sheet. Be careful not to get the print head alignment sheet dirty. If the sheet is stained or wrinkled, it may not be scanned properly. If the print head alignment sheet was not printed correctly, press the Stop button, then redo this procedure from the beginning.
Page 82 Close the document cover gently, then press the Color button or the Black button. The machine starts scanning the print head alignment sheet, and the print head position will be adjusted automatically. The print head position adjustment will be complete when the ON lamp lights green after flashing.
Page 83: Performing Maintenance From A Computer
Performing Maintenance from a Computer Cleaning the Print Heads from Your Computer Cleaning Inside the Machine Cleaning the Paper Feed Rollers from Your Computer Use Your Computer to Print a Nozzle Check Pattern Aligning the Print Head Aligning the Print Head Position Automatically from Your Computer Aligning the Print Head Position from Your Computer Checking the Ink Status from Your Computer...
Page 84: Cleaning The Print Heads From Your Computer
The procedure for cleaning the print head is as follows: Cleaning 1. Select Cleaning from the pop-up menu on the Canon IJ Printer Utility 2. Click the Cleaning icon When the dialog opens, select the ink group for which cleaning is to be performed.
Page 85 When the dialog opens, select the ink group for which deep cleaning is to be performed. Click to display the items you need to check before performing deep cleaning. 3. Execute deep cleaning Make sure that the machine is on and then click OK. Click OK when the confirmation message appears.
Page 86: Cleaning Inside The Machine
The procedure for performing bottom plate cleaning is as follows: Bottom Plate Cleaning 1. Select Cleaning from the pop-up menu on the Canon IJ Printer Utility 2. Click the Bottom Plate Cleaning icon The dialog opens. Load paper...
Page 87: Cleaning The Paper Feed Rollers From Your Computer
1. Prepare the machine Remove all sheets of paper from the rear tray. 2. Select Cleaning from the pop-up menu on the Canon IJ Printer Utility 3. Click the Roller Cleaning icon The confirmation message appears. 4. Execute paper feed roller cleaning Make sure that the machine is on and then click OK.
Page 88: Use Your Computer To Print A Nozzle Check Pattern
Print the pattern if printing becomes faint, or if a specific color fails to print. The procedure for printing a nozzle check pattern is as follows: Nozzle Check 1. Select Test Print from the pop-up menu on the Canon IJ Printer Utility 2. Click the Nozzle Check icon The confirmation message appears. Click to display the items that you need to check before printing the nozzle check pattern.
Page 89: Aligning The Print Head
Aligning the Print Head When you perform head position adjustment, errors in the print head adjustment position are corrected and conditions such as color and line streaking are improved. If the print results appear uneven because of line shifts or other conditions, adjust the position of the print head.
Page 90: Aligning The Print Head Position From Your Computer
The procedure for performing manual print head alignment is as follows: Print Head Alignment 1. Select Custom Settings from the pop-up menu on the Canon IJ Printer Utility 2. Switch head alignment to manual Check the Align heads manually check box.
Page 91 Note • If it is difficult to pick the best pattern, pick the setting that produces the least noticeable vertical streaks. (A) Least noticeable vertical streaks (B) Most noticeable vertical streaks • If it is difficult to pick the best pattern, pick the setting that produces the least noticeable horizontal streaks.
Page 92 Note • If it is difficult to pick the best pattern, pick the setting that produces the least noticeable vertical streaks. (A) Least noticeable vertical streaks (B) Most noticeable vertical streaks 11. Confirm the displayed message and click OK The third pattern is printed. 12.
Page 93 Note • If it is difficult to pick the best pattern, pick the setting that produces the least noticeable horizontal stripes. (A) Least noticeable horizontal stripes (B) Most noticeable horizontal stripes Note • After head alignment is completed, you can print and check the current setting. To do so, click the Print Head Alignment icon and when the message is displayed, click Print Alignment Value.
Page 94: Aligning The Print Head Position Automatically From Your Computer
The procedure for performing automatic print head alignment is as follows: Print Head Alignment 1. Select Test Print from the pop-up menu on the Canon IJ Printer Utility 2. Click the Print Head Alignment icon A message is displayed. 3. Load paper in the machine Load one sheet of A4 size or Letter size plain paper into the rear tray.
Page 95: Cleaning The Machine
Cleaning the Machine Cleaning the Exterior of the Machine Cleaning the Platen Glass and Document Cover Cleaning the Paper Feed Roller Cleaning the Inside of the Machine (Bottom Plate Cleaning) Cleaning the Protrusions inside the Machine...
Page 96: Cleaning The Exterior Of The Machine
Cleaning the Exterior of the Machine Be sure to use a soft and dry cloth such as eyeglasses cleaning cloth and wipe off dirt on the surface gently. Smooth out wrinkles on the cloth if necessary before cleaning. Important Be sure to turn off the power and disconnect the power plug before cleaning the machine.
Page 97: Cleaning The Platen Glass And Document Cover
Cleaning the Platen Glass and Document Cover Important Be sure to turn off the power and disconnect the power plug before cleaning the machine. Do not use tissue paper, paper towels, rough-textured cloth, or similar materials for cleaning so as not to scratch the surface. Be sure to use a soft and dry cloth. Never use volatile liquids such as thinners, benzene, acetone, or any other chemical cleaner to clean the machine, as this may cause a malfunction or damage the surface of the machine.
Page 98: Cleaning The Paper Feed Roller
Cleaning the Paper Feed Roller If the paper feed rollers are dirty or paper powder is attached to it, paper may not be fed properly. In this case, clean the paper feed rollers. Cleaning will wear out the paper feed rollers, so perform this only when necessary.
Page 99 After cleaning the paper feed rollers, turn on the power, then clean the paper feed rollers again. If the problem is not resolved after cleaning the paper feed rollers, contact the service center.
Page 100: Cleaning The Inside Of The Machine (Bottom Plate Cleaning)
Cleaning the Inside of the Machine (Bottom Plate Cleaning) Remove stains from the inside of the machine. If the inside of the machine becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly. You need to prepare: a sheet of A4 or Letter-sized plain paper* * Be sure to use a new piece of paper.
Page 101 The paper cleans the inside of the machine as it feeds through the machine. Check the folded parts of the ejected paper. If they are smudged with ink, perform Bottom Plate Cleaning again. If the problem is not resolved after performing cleaning again, the protrusions inside the machine may be stained.
Page 102: Cleaning The Protrusions Inside The Machine
Cleaning the Protrusions inside the Machine Important Be sure to turn off the power and disconnect the power plug before cleaning the machine. You need to prepare: cotton swab If the protrusions inside the machine are stained, wipe off any ink from the protrusions using a cotton swab or the like.
Page 103: Changing The Machine Settings
Changing the Machine Settings Changing Machine Settings from Your Computer Changing the Machine Settings Using the Operation Panel...
Page 104: Changing Machine Settings From Your Computer
Changing Machine Settings from Your Computer Checking the Ink Status from Your Computer Registering a Changed Printing Profile Setting the Ink Cartridge to be Used Managing the Machine Power Reducing the Machine Noise Changing the Machine Operation Mode...
Page 105: Checking The Ink Status From Your Computer
You can check the remaining ink level and the FINE cartridge types for your model. 1. Select Ink Level Information from the pop-up menu on the Canon IJ Printer Utility An illustration of the ink types and their status is displayed.
Page 106: Registering A Changed Printing Profile
Registering a Changed Printing Profile You can name and register the printing profile you made in the Print Dialog. The registered printing profile can be called up from Presets to be used. You can also delete the unnecessary printing profile. The procedure for registering a printing profile is as follows: Registering a Printing Profile 1.
Page 107 Deleting Unnecessary Printing Profile 1. Select the printing profile to be deleted • If you are using Mac OS X v10.8 or Mac OS X v10.7 In the print dialog, select Show Presets... in the Presets section. Then in the dialog that appears, select the name of the printing profile to be deleted.
Page 108: Setting The Ink Cartridge To Be Used
The procedure for specifying the FINE cartridge is as follows: 1. Select Ink Cartridge Settings from the pop-up menu on the Canon IJ Printer Utility 2. Select the FINE cartridge to be used Select the FINE cartridge you use for printing, and click Apply.
Page 109: Managing The Machine Power
The Power Off function turns off the machine. When you use this function, you will not be able to turn the machine on from the printer driver. 1. Select Power Settings from the pop-up menu on the Canon IJ Printer Utility 2. Execute power off Click Power Off, and when the confirmation message appears, click OK.
Page 110: Reducing The Machine Noise
The procedure for using the quiet mode is as follows: 1. Select Quiet Settings from the pop-up menu on the Canon IJ Printer Utility Note • If the computer is unable to communicate with the machine, a message may be displayed because the computer cannot access the function information that was set on the machine.
Page 111 3. Apply the settings Make sure that the machine is on and click Apply. Click OK when the confirmation message appears. The settings are enabled hereafter. Note • The effects of the quiet mode may be less depending on the print quality settings.
Page 112: Changing The Machine Operation Mode
Reducing the ink drying wait time speeds up printing. Align heads manually Usually, the Print Head Alignment function of Test Print on the pop-up menu in the Canon IJ Printer Utility is set to automatic head alignment, but you can change it to manual head alignment.
Page 113: Changing The Machine Settings Using The Operation Panel
Changing the Machine Settings Using the Operation Panel About Quiet setting Turning on/off the Machine Automatically...
Page 114: About Quiet Setting
About Quiet setting Enables this function on the machine if you want to reduce the operating noise, such as when printing at night. Follow the procedure below to perform setting. Make sure that the machine is turned on. 2. Press and hold the Stop button until the Alarm lamp flashes 9 times. 3.
Page 115: Turning On/Off The Machine Automatically
Turning on/off the Machine Automatically You can enable the machine to turn on/off automatically considering the environment Turning on the Machine Automatically Turning off the Machine Automatically Turning on the Machine Automatically You can enable the machine to turn on automatically when you perform printing or scanning operations from the computer.
Page 116: Tips For Ensuring Optimal Printing Quality
Tips for Ensuring Optimal Printing Quality Useful Information about Ink Key Points to Successful Printing Be Sure to Make Paper Settings after Loading Paper Canceling a Print Job Storing Printed Images Machine Handling Precautions Key to Enjoying Consistent Printing Quality Precautions for Safe Transport of the Machine...
Page 117: Useful Information About Ink
Useful Information about Ink How is ink used for various purposes other than printing? Ink may be used for purposes other than printing. Ink is not only used for printing, but also for cleaning the print head to maintain the optimal printing quality. The machine has the function to automatically clean the ink jet nozzles to prevent clogging.
Page 118: Key Points To Successful Printing
Key Points to Successful Printing Check the machine status before printing! Is the print head OK? If a print head nozzle is clogged, print will be faint and papers will be wasted. Print the nozzle check pattern to check the print head. Maintenance Procedure Is the inside of the machine smeared with ink? After printing large quantities of paper, the area where papers go through may get...
Page 119: Be Sure To Make Paper Settings After Loading Paper
Be Sure to Make Paper Settings after Loading Paper If the media type setting is not the one for the loaded paper, printing results may not be satisfactory. After loading paper, be sure to select the appropriate media type setting for the loaded paper.
Page 120: Canceling A Print Job
Canceling a Print Job Never press the ON button! If you press the ON button while printing is in progress, the print data sent from the computer queues in the machine and you may not be able to continue to print. Press the Stop button to cancel printing.
Page 121: Storing Printed Images
Storing Printed Images Store printed images in albums, clear photo sleeves, or glass frames to protect them from direct exposure to air. Note Storing printed images without sufficient drying may cause blurring or discoloration.
Page 122: Machine Handling Precautions
Machine Handling Precautions Do not place any object on the document cover! Do not place any object on the document cover. It will fall into the rear tray when the document cover is opened and cause the machine to malfunction. Also, place the machine where objects will not fall on it.
Page 123: Key To Enjoying Consistent Printing Quality
Key to Enjoying Consistent Printing Quality The key to printing with the optimal printing quality is to prevent the print head from drying or clogging. Always observe the following rules for optimal printing quality. Never disconnect the power plug until the power is turned off! If you press the ON button to turn off the power, the machine caps the print head (nozzles) automatically to prevent from drying.
Page 124: Precautions For Safe Transport Of The Machine
Precautions for Safe Transport of the Machine When relocating the machine, make sure of the following. Important When sending the machine for repair Pack the machine in a sturdy box so that it is placed with its bottom facing down, using sufficient protective material to ensure safe transport.
Page 125 Use adhesive tape to secure all the covers on the machine to keep them from opening during transportation. Then pack the machine in the plastic bag. Attach the protective material to the machine when packing the machine in the box.
Page 126: Legal Limitations On Use Of Your Product And Use Of Images
Legal Limitations on Use of Your Product and Use of Images It may be unlawful to make copies of, scan, print, or use reproductions of the following documents. The list provided is non-exhaustive. When in doubt, check with a legal representative in your jurisdiction.
Page 127: Specifications
Approx. 426 (W) x 306 (D) x 145 (H) mm * With the Paper Support and Paper Output Tray retracted. Approx. 7.6 lb (Approx. 3.5 kg) Weight * With the FINE Cartridges installed. Canon FINE Cartridge Total 1280 nozzles (BK 320 nozzles, C/M/Y each 320 nozzles)
Page 128 Copy Specifications Multiple copy max. 21 pages Scan Specifications Windows: TWAIN 1.9 Specification, WIA Scanner driver Mac OS: ICA Maximum scanning size A4/Letter, 8.5" x 11.7"/216 x 297 mm Optical resolution (horizontal x vertical) max: 600 x 1200 dpi *1 Interpolated resolution max: 19200 x 19200 dpi *2 Scanning resolution *1 Optical Resolution represents the maximum sampling rate...
Page 129 XGA 1024 x 768 Other Supported OS Some functions may not be available with each OS. Refer to the manual or the Canon web site for details on operation with Windows RT. An internet connection is required to view the Online Manual.
Page 130: Printing
Printing Printing from a Computer Printing with Application Software that You are Using (Printer Driver)
Page 131: Printing From A Computer
Printing from a Computer Printing with Application Software that You are Using (Printer Driver)
Page 132: Printing With Application Software That You Are Using (Printer Driver)
Printing with Application Software that You are Using (Printer Driver) Printing with Easy Setup Basic Various Printing Methods Changing the Print Quality and Correcting Image Data Overview of the Printer Driver Updating the Printer Driver Sharing the Printer on a Network...
Page 133: Printing With Easy Setup
Printing with Easy Setup The simple setup procedure for carrying out appropriate printing on this machine is as follows: Check that the machine is turned on Load paper on the machine 3. Select the printer Select your model from the Printer list in the Print Dialog.
Page 134 5. Select Quality & Media from the pop-up menu 6. Select the media type For Media Type, select the same paper type loaded in the machine.
Page 135 7. Select the print quality For Print Quality, select High, Standard, or Draft according to your purpose. Important • The print quality settings that can be selected may differ depending on a printing profile. 8. Complete the setup Click Print. When you execute print, the document will be printed in accordance with the type and size of the media.
Page 136 Important • In the Presets section, click Save Current Settings as Preset... (Save As...) to register the specified settings.
Page 137: Setting The Media Type With The Printer Driver
Media Type in the printer driver Plain Paper (including recycled paper) Plain Paper Envelopes Envelope Canon genuine papers (Photo Printing) Media name <Model No.> Media Type in the printer driver Photo Paper Plus Glossy II <PP-201> Photo Paper Plus Glossy II Photo Paper Glossy <GP-501/GP-601>...
Page 138: Various Printing Methods
Various Printing Methods Setting the Number of Copies and Printing Order Setting the Stapling Margin Scaling the Printing to Fit the Paper Size Scaled Printing Page Layout Printing Displaying the Print Results before Printing Setting Paper Dimensions (Custom Size)
Page 139: Setting The Number Of Copies And Printing Order
Setting the Number of Copies and Printing Order Collate pages + Reverse Collate pages + Normal Reverse The procedure for specifying the number of copies and printing order is as follows: 1. Specify the number of copies to be printed Specify the number of copies to print from the Copies in the Print Dialog.
Page 140 5. Complete the setup Click Print. When you execute print, the specified number of copies will be printed with the specified printing order. Important • When the application software that you used to create the document has the same function, specify the settings on the printer driver.
Page 141: Setting The Stapling Margin
Setting the Stapling Margin The procedure for setting the margin width and the staple side is as follows: 1. Select Margin from the pop-up menu on the Print Dialog 2. Set the margin width and the staple side If necessary, set the Margin width, and select a stapling position from the Stapling Side list. Note •...
Page 142: Scaling The Printing To Fit The Paper Size
Scaling the Printing to Fit the Paper Size The procedure for printing a document that is automatically enlarged or reduced to fit the page size to be used is as follows: 1. Check the paper size Check that the Paper Size in the Print Dialog is the same as the paper size that you set in the application software.
Page 143 Click Print. When you execute print, the document will be enlarged or reduced to fit to the page size.
Page 144: Scaled Printing
Scaled Printing The procedure for printing a document with pages enlarged or reduced is as follows: 1. Select the printer In the Page Setup Dialog, select your model name from the Format For list. 2. Set scaled printing Specify the scaling factor in the Scale box, and click OK. Note •...
Page 145: Page Layout Printing
Page Layout Printing The page layout printing function allows you to print more than one page image on a single sheet of paper. The procedure for performing page layout printing is as follows: 1. Select Layout from the pop-up menu in the Print Dialog 2.
Page 146 4. Complete the setup Click Print. When you execute print, the specified number of pages will be arranged on each sheet of paper in the specified order.
Page 147: Displaying The Print Results Before Printing
Displaying the Print Results before Printing If you are using Mac OS X v10.6.8, you can display and check the print result before printing. To display the print result before printing, click Preview on the Print Dialog. Note • When you click (the disclosure triangle) in the Print dialog and switch to the detailed display, Preview is not displayed.
Page 148: Setting Paper Dimensions (Custom Size)
Setting Paper Dimensions (Custom Size) You can specify any height and width of paper when that particular size cannot be selected from the Paper Size menu. Such a paper size is called "custom size." The procedure for specifying a custom size is as follows: 1.
Page 149: Changing The Print Quality And Correcting Image Data
Changing the Print Quality and Correcting Image Data Setting the Print Quality Level (Custom) Printing a Color Document in Monochrome Specifying Color Correction Optimal Photo Printing of Image Data Adjusting Colors with the Printer Driver Printing with ICC Profiles (Specifying an ICC Profile from the Application Software) Printing with ICC Profiles (Specifying an ICC Profile from the Printer Driver) Adjusting Color Balance Adjusting Brightness...
Page 150: Setting The Print Quality Level (Custom)
Setting the Print Quality Level (Custom) The print quality level can be set in the Custom. The procedure for setting the print quality level is as follows: 1. Select Quality & Media from the pop-up menu on the Print Dialog 2.
Page 151: Printing A Color Document In Monochrome
Printing a Color Document in Monochrome The procedure for printing a color document in monochrome is as follows: 1. Select Quality & Media from the pop-up menu on the Print Dialog 2. Set grayscale printing Check the Grayscale Printing check box. 3.
Page 152: Specifying Color Correction
You can specify the color correction method suited to the type of document to be printed. Normally, the printer driver adjusts the colors by using Canon Digital Photo Color so that data is printed with color tints that most people prefer.
Page 153 Printing with ICC Profiles (Specifying an ICC Profile from the Application Software) Printing with ICC Profiles (Specifying an ICC Profile from the Printer Driver)
Page 154: Optimal Photo Printing Of Image Data
Adjusting Colors with the Printer Driver Describes the procedure for printing by using the color correction function of the printer driver. • To print using Canon Digital Photo Color The printer prints data with color tints that most people prefer, reproducing colors of the original image data and producing three-dimensional effects and high, sharp contrasts.
Page 155: Adjusting Colors With The Printer Driver
You can specify the color correction function of the printer driver to print with color tints that most people prefer through the use of Canon Digital Photo Color. When printing from an application software that can identify ICC profiles and allows you to specify them, use a printing ICC profile in the application software, and select settings for color management.
Page 156: Printing With Icc Profiles (Specifying An Icc Profile From The Application Software)
Printing with ICC Profiles (Specifying an ICC Profile from the Application Software) When you print from Adobe Photoshop, Canon Digital Photo Professional, or any application software that can identify input ICC profiles and allows you to specify such profiles, printer uses the color management system (ColorSync) built-into Mac OS when printing.
Page 157 Adjusting Color Balance Adjusting Brightness Adjusting Intensity Adjusting Contrast...
Page 158: Printing With Icc Profiles (Specifying An Icc Profile From The Printer Driver)
Printing with ICC Profiles (Specifying an ICC Profile from the Printer Driver) Print from an application software that cannot identify or specify input ICC profiles by using the color space of the input ICC profile (sRGB) found in the data. 1.
Page 159: Adjusting Color Balance
Adjusting Color Balance You can adjust the color tints when printing. Since this function adjusts color balance of the output by changing the ink ratios of each color, it changes the total color balance of the document. Use the application software when you want to change the color balance significantly.
Page 160 Important • Adjust the slider gradually. 3. Complete the setup Click Print. When you execute print, the document is printed with the adjusted color balance. Important • When the Grayscale Printing check box is checked for Quality & Media, the color balance (Cyan, Magenta, Yellow) appear grayed out and are unavailable.
Page 161: Adjusting Brightness
Adjusting Brightness You can change the brightness of the overall image data during printing. This function does not change pure white or pure black but it changes the brightness of the intermediate colors. The following sample shows the print result when the brightness setting is changed. Light is selected Normal is selected Dark is selected...
Page 162 Related Topics Setting the Print Quality Level (Custom) Specifying Color Correction Adjusting Color Balance Adjusting Intensity Adjusting Contrast...
Page 163: Adjusting Intensity
Adjusting Intensity You can dilute (brighten) or intensify (darken) the colors of the overall image data during printing. The following sample shows the case when the intensity is increased so that all colors become more intense when the image data is printed. No adjustment Higher intensity The procedure for adjusting intensity is as follows:...
Page 164 Important • If you select ColorSync for Color Matching, then the Intensity appears grayed out and is unavailable. Related Topics Setting the Print Quality Level (Custom) Specifying Color Correction Adjusting Color Balance Adjusting Brightness Adjusting Contrast...
Page 165: Adjusting Contrast
Adjusting Contrast You can adjust the image contrast during printing. To make the differences between the light and dark portions of images greater and more distinct, increase the contrast. On the other hand, to make the differences between the light and dark portions of images smaller and less distinct, reduce the contrast.
Page 166 Important • If you select ColorSync for Color Matching, then the Contrast appears grayed out and is unavailable. Related Topics Setting the Print Quality Level (Custom) Specifying Color Correction Adjusting Color Balance Adjusting Brightness Adjusting Intensity...
Page 167: Overview Of The Printer Driver
Page Setup Dialog Print Dialog Quality & Media Color Options Margin Canon IJ Printer Utility Opening the Canon IJ Printer Utility Maintenance of this Machine Display the Printing Status Screen Deleting the Undesired Print Job Instructions for Use (Printer Driver)
Page 168: Canon Ij Printer Driver
Canon IJ Printer Driver The Canon IJ printer driver (called printer driver below) is a software that is installed on your computer for printing data with this machine. The printer driver converts the print data created by your application software into data that your printer can understand, and sends the converted data to the printer.
Page 169: How To Open The Printer Driver Setup Window
How to Open the Printer Driver Setup Window You can display the printer driver setup window from the application software you are using. Opening the Page Setup Dialog Use this procedure to set the page (paper) settings before printing. 1. Select Page Setup... from the File menu of the application software Page Setup Dialog opens.
Page 170: Page Setup Dialog
Page Setup Dialog In the Page Setup dialog, you configure the basic print settings such as the size of paper loaded in the machine or the scaling ratio. To open the Page Setup dialog, you typically select Page Setup... from the File menu of your application software.
Page 171: Print Dialog
Print Dialog In the Print dialog, you can set paper type and print quality to start printing. To open the Print dialog, you typically select Print... from the File menu of your application software. Printer Select the model to be used for printing. When you click Add Printer..., a dialog for specifying the printer opens.
Page 172 Layout You can set page layout printing. Use Reverse page orientation to change the paper orientation, and use Flip horizontally to print a mirror image of the document. Color Matching You can select the color correction method. Paper Handling You can set the pages to be printed on paper and the print order. Cover Page You can output cover pages both before and after a document.
Page 173: Quality & Media
Quality & Media This dialog allows you to create a basic print setup in accordance with the paper type. Unless special printing is required, normal printing can be performed just by setting the items in this dialog. Media Type Select the type of media to be used. You must select the type of media actually loaded in the machine.
Page 174 Related Topics Setting the Print Quality Level (Custom) Printing a Color Document in Monochrome...
Page 175: Color Options
Color Options This dialog allows you to adjust the print color as you like. If the color of the printed image is not as expected, adjust the properties in the dialog and retry printing. The adjustments made here do not affect the colors of the original print data unlike application software dedicated to image processing.
Page 176 Use the printer driver only when adjusting the color balance slightly. To change the color balance significantly, use the application software. Brightness Select the brightness of printed images. You cannot change the levels of pure white and black. You can change the contrast of the colors between white and black.
Page 177: Margin
Margin This dialog allows you to set the stapling side and amount of margin for stapling multiple sheets of paper. Margin Specify the amount of margin space for stapling the paper. Enter a value between 0 inches (0 mm) to 1.2 inches (30 mm).
Page 178: Canon Ij Printer Utility
The Canon IJ Printer Utility allows you to perform machine maintenance or change the settings of the machine. What You Can Do with the Canon IJ Printer Utility You can switch between pages in Canon IJ Printer Utility by the pop-up menu. You can choose one of the following items from the pop-up menu. Cleaning Clean the printer to prevent print smudges and clear up clogged print head nozzle.
Page 179 Related Topics Cleaning the Print Heads from Your Computer Cleaning Inside the Machine Cleaning the Paper Feed Rollers from Your Computer Use Your Computer to Print a Nozzle Check Pattern Aligning the Print Head Position from Your Computer Checking the Ink Status from Your Computer Setting the Ink Cartridge to be Used Managing the Machine Power Reducing the Machine Noise...
Page 180: Opening The Canon Ij Printer Utility
Opening the Canon IJ Printer Utility To open the Canon IJ Printer Utility, follow the steps below. 1. Open System Preferences, and select Print & Scan (Print & Fax) 2. Start the Canon IJ Printer Utility Select your model from the printer list, and click Options & Supplies..
Page 181: Maintenance Of This Machine
Maintenance of this Machine Cleaning the Print Heads from Your Computer Cleaning Inside the Machine Cleaning the Paper Feed Rollers from Your Computer Use Your Computer to Print a Nozzle Check Pattern Aligning the Print Head Position from Your Computer Checking the Ink Status from Your Computer Setting the Ink Cartridge to be Used Managing the Machine Power...
Page 182: Display The Printing Status Screen
Display the Printing Status Screen Check the print progress according to the following procedure: 1. Launch the printing status screen • If the print data has been sent to the machine The printing status screen opens automatically. To display the printing status screen, click the (the printer icon) displayed on the Dock.
Page 183 Deletes the specified print job. Stops printing the specified document. Resumes printing the specified document. Displays the print job information. Stops printing all documents. Displayed only when printing of all documents is being stopped, and resumes printing all documents.
Page 184: Deleting The Undesired Print Job
Deleting the Undesired Print Job If the printer does not start printing, canceled or failed print job data may be remaining. Delete unnecessary print jobs from the print status check screen. 1. Open System Preferences, and select Print & Scan (Print & Fax) 2.
Page 185: Instructions For Use (Printer Driver)
Format For list. If you select another printer, printing may not be performed properly. • If the Canon IJ Printer Utility does not display the remaining ink level in the Ink Level Information, check whether the FINE cartridge is properly installed.
Page 186: Updating The Printer Driver
Updating the Printer Driver Obtaining the Latest Printer Driver Delete the Unnecessary Canon IJ Printer from the Printer List Before Installing the Printer Driver Installing the Printer Driver...
Page 187: Obtaining The Latest Printer Driver
Obtaining the Latest Printer Driver By updating the printer driver to the latest version of the printer driver, unresolved problems may be solved. You can access our website and download the latest printer driver for your model. Important • You can download the printer driver for free, but any Internet access charges incurred are your responsibility.
Page 188: Delete The Unnecessary Canon Ij Printer From The Printer List
The procedure to delete the unnecessary Canon IJ Printer from the printer list is as follows: You cannot delete the Canon IJ Printer unless you are logged in as a user with the administrative right. For information about an administrative user, refer to the user's manual for the Mac OS.
Page 189: Before Installing The Printer Driver
Before Installing the Printer Driver This section describes the items that you should check before installing the printer driver. You should also refer to this section if the printer driver cannot be installed. Checking the Machine Status • Confirm that the USB port of this machine and the computer are firmly connected with the USB cable. Checking the Personal Computer Settings •...
Page 190: Installing The Printer Driver
• You can download the printer driver for free, but you are responsible for paying any connection fees to the Internet. Related Topics Obtaining the Latest Printer Driver Delete the Unnecessary Canon IJ Printer from the Printer List Before Installing the Printer Driver...
Page 191: Sharing The Printer On A Network
Sharing the Printer on a Network When multiple computers are being used in the network environment, you can share the printer connected to one computer with the other computers. Before carrying out the setup for printer sharing, select Network from System Preferences, and check whether the network settings have been set.
Page 192: Settings On Print Server
Settings on Print Server When you use the printer on a network, set up the printer driver for sharing on the print server system. The procedure for setting up the print server systems is as follows: Install the printer driver on the print server system 2.
Page 193: Settings On Client Pc
Settings on Client PC After setting up the print server system, set up the client system. The procedure for setting up the client systems is as follows: Install the printer driver on the client systems 2. Display the printer list Open System Preferences, and select Print &...
Page 194: Restrictions On Printer Sharing
Restrictions on Printer Sharing These are restrictions that apply when you are using a printer in a network environment. • Install the same version of the printer driver in the print server system and the client systems. You can download the latest printer driver from our web site. •...
Page 195: Copying
Copying Making Copies Basic Switching the Page Size between A4 and Letter...
Page 196: Making Copies
Making Copies Load the original on the platen glass to copy. Make sure that the machine is turned on. Load A4 or Letter-sized plain paper. Load the original on the platen glass. Note • You can switch the size of paper loaded in the rear tray between A4 and Letter. Switching the Page Size between A4 and Letter 4.
Page 197 Note • To cancel copying, press the Stop button. • To set the print quality to "Draft" (speed priority) You can set the print quality to "Draft" (speed priority) following the procedure below. 1. Press and hold down the Color or Black button for 2 or more seconds in step 4. The ON lamp flashes once.
Page 198: Switching The Page Size Between A4 And Letter
Switching the Page Size between A4 and Letter You can switch the size of paper loaded on the rear tray between A4 and Letter. This setting is useful if you usually load Letter-sized paper in the rear tray. Make sure that the machine is turned on. 2.
Page 199: Scanning
Scanning Scanning from a Computer Scanning with IJ Scan Utility Scanning with Scanner Driver Useful Information on Scanning Placing Items (When Scanning from a Computer)
Page 200: Scanning From A Computer
Scanning from a Computer Scanning with IJ Scan Utility Scanning with Scanner Driver Useful Information on Scanning Placing Items (When Scanning from a Computer)
Page 201: Scanning With Ij Scan Utility
Scanning with IJ Scan Utility What Is IJ Scan Utility (Scanner Software)? Starting IJ Scan Utility Easy Scanning with Auto Scan Basic Scanning Photos Scanning Documents Scanning with Favorite Settings Scanning Items Larger than the Platen (Image Stitch) Scanning Multiple Items at One Time Saving after Checking Scan Results Sending Scanned Images via E-mail Extracting Text from Scanned Images (OCR)
Page 202: What Is Ij Scan Utility (Scanner Software)
What Is IJ Scan Utility (Scanner Software)? IJ Scan Utility is an application that allows you to easily scan photos, documents, etc. You can complete from scanning to saving at one time by simply clicking the corresponding icon in the IJ Scan Utility main screen. What You Can Do with IJ Scan Utility Scan Easily according to Purposes You can scan by simply clicking an icon such as Auto to scan easily, Photo to scan with...
Page 203 Important Some functions are available only when My Image Garden is installed. Note Refer to "Settings Dialog" for how to set the applications to integrate with.
Page 204: Starting Ij Scan Utility
Starting IJ Scan Utility From the Go menu of Finder, select Applications, then double-click the Canon Utilities folder, IJ Scan Utility folder, and then Canon IJ Scan Utility2 icon to start IJ Scan Utility.
Page 205: Easy Scanning With Auto Scan
Easy Scanning with Auto Scan You can scan easily by automatically detecting the item type. Important The following types of items may not be scanned correctly. In that case, adjust the cropping frames (selection boxes; scan areas) in the screen displayed by clicking Driver in the IJ Scan Utility main screen and scan again.
Page 206: Scanning Photos
Scanning Photos You can scan photos placed on the platen with settings suitable for photos. Place the photo on the platen. Placing Items (When Scanning from a Computer) Start IJ Scan Utility. Click Settings..., select the Settings (Photo Scan) dialog, then set the paper size, resolution, etc.
Page 207: Scanning Documents
Scanning Documents You can scan items placed on the platen with settings suitable for documents. Place the item on the platen. Placing Items (When Scanning from a Computer) Start IJ Scan Utility. Click Settings..., select the Settings (Document Scan) dialog, then set the paper size, resolution, etc.
Page 208: Scanning With Favorite Settings
Scanning with Favorite Settings You can scan items placed on the platen with your favorite settings saved beforehand. This is convenient for saving frequently used settings or when specifying scan settings in detail. Start IJ Scan Utility. Click Settings..., select the Settings (Custom Scan) dialog, then set the select source, resolution, etc.
Page 209: Scanning Items Larger Than The Platen (Image Stitch)
Scanning Items Larger than the Platen (Image Stitch) You can scan the left and right halves of an item larger than the platen and combine them back into one image. Items up to approximately twice as large as the platen are supported. Note The following explains how to scan from the item to be placed on the left side.
Page 210 Make sure that Scan from Left is selected in Scan Direction. Place the item that is to be displayed on the left side of the screen face- down on the platen. Click Start Scanning Image 1. The first item is scanned and appears in 1.
Page 211 Note Click Cancel to cancel the scan. Place the item that is to be displayed on the right side of the screen face- down on the platen. Click Start Scanning Image 2. The second item is scanned and appears in 2. Note Click Cancel to cancel the scan.
Page 212 Note Select the Adjust cropping frames checkbox to specify the area to be saved. Adjusting Cropping Frames in the Image Stitch Window To scan an item again, select the image in the Preview area or the thumbnail at the top of the screen, then click (Delete).
Page 213 The combined image is saved. Note Refer to "Image Stitch Window" for details on the Image Stitch window. You can make advanced scan settings in the Settings (Scan and Stitch) dialog displayed by clicking Settings..
Page 214: Scanning Multiple Items At One Time
Scanning Multiple Items at One Time You can scan two or more photos (small items) placed on the platen at one time and save each image individually. Important The following types of items may not be scanned correctly. In that case, adjust the cropping frames (selection boxes;...
Page 215 Click Custom Scan. Select Select Source according to the items to be scanned. Select Auto scan for Paper Size, then click OK.
Page 216 The IJ Scan Utility main screen appears. Note Refer to the following pages for details on the setting items in the Settings dialog. Settings (Photo Scan) Dialog Settings (Document Scan) Dialog Settings (Custom Scan) Dialog Click Custom. Multiple items are scanned at one time. Note Click Cancel to cancel the scan.
Page 217: Saving After Checking Scan Results
Saving after Checking Scan Results You can check the scan results, then save the images to a computer. Important You cannot check the scan results before saving when scanned using Auto scan. Note The screens for scanning photos are used as examples in the following descriptions. Start IJ Scan Utility.
Page 218 Select the Check scan results checkbox, then click OK. The IJ Scan Utility main screen appears. Note Refer to the following pages for details on the setting items in the Settings dialog. Settings (Photo Scan) Dialog Settings (Document Scan) Dialog Settings (Custom Scan) Dialog Settings (Scan and Stitch) Dialog Settings (Driver) Dialog...
Page 219 Change the image order or file save options as required. You can change the image order or file save options in the Save Settings dialog. Note The default save folder is the Pictures folder. Click OK. Scanned images are saved according to the settings.
Page 220: Sending Scanned Images Via E-Mail
Sending Scanned Images via E-mail You can send scanned images via e-mail. Note The screens for scanning photos are used as examples in the following descriptions. Start IJ Scan Utility. Click Settings..Settings dialog appears. Click Photo Scan. Select Attach to e-mail in Application Settings, then select an e-mail client.
Page 221 Note You can add e-mail clients to use for attachments from the pop-up menu. If None (Attach Manually) is selected, manually attach scanned and saved images to e-mail. Click OK. The IJ Scan Utility main screen appears.
Page 222 Note Refer to the following pages for details on the setting items in the Settings dialog. Settings (Auto Scan) Dialog Settings (Photo Scan) Dialog Settings (Document Scan) Dialog Settings (Custom Scan) Dialog Settings (Driver) Dialog Click Photo. Scanning starts. When scanning is completed, the specified e-mail client starts and the images will be attached to a new message.
Page 223: Extracting Text From Scanned Images (Ocr)
Extracting Text from Scanned Images (OCR) Scan text in scanned magazines and newspapers and display it in TextEdit (included with Mac OS). Note You can extract text when scanning via Document, Custom, or Driver. The screens for scanning documents are used as examples in the following descriptions.
Page 224 Note For Resolution, only 300 dpi or 400 dpi can be set when Start OCR is selected in Application Settings. Select Start OCR for Application Settings, then select the application in which you want to display the result. Note When My Image Garden is specified, after the image is scanned, the text in the image is extracted and appears in TextEdit (included with Mac OS).
Page 225 The IJ Scan Utility main screen appears. Note Refer to the following pages for details on the setting items in the Settings dialog. Settings (Document Scan) Dialog Settings (Custom Scan) Dialog Settings (Driver) Dialog Click Document. Scanning starts. When scanning is completed, the scanned images are saved according to the settings, and the extracted text appears in the specified application.
Page 226 Documents containing text with font size outside the range of 8 points to 40 points (at 300 dpi) Slanted documents Documents placed upside down or documents with text in the wrong orientation (rotated characters) Documents containing special fonts, effects, italics, or hand-written text Documents with narrow line spacing Documents with colors in the background of text Documents containing multiple languages...
Page 227: Ij Scan Utility Screens
IJ Scan Utility Screens IJ Scan Utility Main Screen Settings Dialog Settings (Auto Scan) Dialog Settings (Photo Scan) Dialog Settings (Document Scan) Dialog Settings (Custom Scan) Dialog Settings (Scan and Stitch) Dialog Settings (Driver) Dialog Settings (General Settings) Dialog Data Format Settings Dialog Save Settings Dialog Image Stitch Window...
Page 228: Ij Scan Utility Main Screen
From the Go menu of Finder, select Applications, then double-click the Canon Utilities folder, IJ Scan Utility folder, and then Canon IJ Scan Utility2 icon to start IJ Scan Utility. You can complete from scanning to saving at one time by simply clicking the corresponding icon.
Page 229 Scan/save settings and the response after scanning can be specified in the Settings (Scan and Stitch) dialog. • Driver Allows you to make image corrections and color adjustments when scanning. Scan/save settings and the response after scanning can be specified in the Settings (Driver) dialog.
Page 230: Settings Dialog
Settings Dialog There are two tabs in the Settings dialog: (Scanning from a Computer) and (General Settings). When you click a tab, the view in the red frame switches and you can make advanced settings to functions on each tab. (Scanning from a Computer) Tab You can specify how to respond when scanning from IJ Scan Utility or My Image Garden.
Page 231 Settings (Auto Scan) Dialog Click Auto Scan on the (Scanning from a Computer) tab to display the Settings (Auto Scan) dialog. In the Settings (Auto Scan) dialog, you can make advanced scan settings to scan by automatically detecting the item type. (1) Scan Options Area (2) Save Settings Area (3) Application Settings Area...
Page 232 Text documents smaller than 2L (5 inches x 7 inches) (127 mm x 178 mm), such as paperback pages with the spine cut off Items printed on thin white paper Long narrow items such as panoramic photos Reflective disc labels may not be scanned as expected. Place items to be scanned on the platen correctly.
Page 233 Note You can change the data format from Settings..• Settings... Click to display the Data Format Settings dialog in which you can set the quality of the images to be saved, keyword search of PDF files and their compression type, and the data format in which to save images scanned with Auto Scan.
Page 234 • Instructions Opens this guide. • Defaults You can restore the settings in the displayed screen to the default settings.
Page 235 Settings (Photo Scan) Dialog Click Photo Scan on the (Scanning from a Computer) tab to display the Settings (Photo Scan) dialog. In the Settings (Photo Scan) dialog, you can make advanced scan settings to scan items as photos. (1) Scan Options Area (2) Save Settings Area (3) Application Settings Area Important...
Page 236 Select the size of the item to be scanned. When you select Custom, a screen in which you can specify the paper size appears. Select a Unit, then enter the Width and Height, and then click OK. Note Click Defaults to restore the specified settings to the default settings. •...
Page 237 Click to display the Data Format Settings dialog in which you can set the quality of the images to be saved, keyword search of PDF files and their compression type, and the data format in which to save images scanned with Auto Scan. •...
Page 238 Note Specify the application or folder in the dialog displayed by selecting Add... from the pop-up menu. • Instructions Opens this guide. • Defaults You can restore the settings in the displayed screen to the default settings.
Page 239 Settings (Document Scan) Dialog Click Document Scan on the (Scanning from a Computer) tab to display the Settings (Document Scan) dialog. In the Settings (Document Scan) dialog, you can make advanced scan settings to scan items as documents. (1) Scan Options Area (2) Save Settings Area (3) Application Settings Area Important...
Page 240 • Color Mode Select the color mode in which to scan the item. • Paper Size Select the size of the item to be scanned. When you select Custom, a screen in which you can specify the paper size appears. Select a Unit, then enter the Width and Height, and then click OK.
Page 241 • Sharpen outline Emphasizes the outline of the subjects to sharpen the image. • Reduce show-through Sharpens text in an item or reduces show-through in newspapers, etc. • Reduce moire Reduces moire patterns. Printed materials are displayed as a collection of fine dots. "Moire" is a phenomenon where uneven gradation or a stripe pattern appears when such photos or pictures printed with fine dots are scanned.
Page 242 Automatically rotates the image to the correct orientation by detecting the orientation of text in the scanned document. Important Only text documents written in languages that can be selected from Document Language in the Settings (General Settings) dialog are supported. The orientation may not be detected for the following types of settings or documents since the text cannot be detected correctly.
Page 243 • Check scan results Displays the Save Settings dialog after scanning. Important When the Settings dialog is displayed from My Image Garden, this option does not appear. (3) Application Settings Area • Open with an application Select this when you want to enhance or correct the scanned images. You can specify the application from the pop-up menu.
Page 244 Settings (Custom Scan) Dialog Click Custom Scan on the (Scanning from a Computer) tab to display the Settings (Custom Scan) dialog. In the Settings (Custom Scan) dialog, you can make advanced scan settings to scan according to your preference. (1) Scan Options Area (2) Save Settings Area (3) Application Settings Area Important...
Page 245 Important Item types supported by Auto are photos, postcards, business cards, magazines, newspapers, documents, and BD/DVD/CD. To scan the following types of items, specify the item type or size. You cannot scan correctly with Auto. A4 size photos Text documents smaller than 2L (5 inches x 7 inches) (127 mm x 178 mm), such as paperback pages with the spine cut off Items printed on thin white paper Long narrow items such as panoramic photos...
Page 246 Select the resolution of the item to be scanned. The higher the resolution (value), the more detail in your image. Resolution Note Only Auto is available when Select Source is Auto. Only 300 dpi or 400 dpi can be set when Start OCR is selected in Application Settings.
Page 247 Important The color tone may differ from the source image due to corrections. In that case, deselect the checkbox and scan. Note Scanning takes longer than usual when you enable this function. • Sharpen outline Emphasizes the outline of the subjects to sharpen the image. •...
Page 248 Hand-written text Documents containing both vertical and horizontal lines (tables) Note Scanning takes longer than usual when you enable Correct slanted text document. • Detect the orientation of text document and rotate image Automatically rotates the image to the correct orientation by detecting the orientation of text in the scanned document.
Page 249 Note Auto appears only when Auto is selected for Select Source. • Settings... Click to display the Data Format Settings dialog in which you can set the quality of the images to be saved, keyword search of PDF files and their compression type, and the data format in which to save images scanned with Auto Scan.
Page 250 You can specify the e-mail client you want to start from the pop-up menu. • Start OCR Select this when you want to convert text in the image into text data using specified OCR software. You can specify the application from the pop-up menu. •...
Page 251 Settings (Scan and Stitch) Dialog Click Scan and Stitch on the (Scanning from a Computer) tab to display the Settings (Scan and Stitch) dialog. In the Settings (Scan and Stitch) dialog, you can make advanced scan settings for scanning items larger than the platen. (1) Scan Options Area (2) Save Settings Area (3) Application Settings Area...
Page 252 Note To reduce moire, set Select Source to Magazine. • Color Mode Select the color mode in which to scan the item. • Resolution Select the resolution of the item to be scanned. The higher the resolution (value), the more detail in your image. Resolution •...
Page 253 • Data Format Select the data format in which to save the scanned images. You can select JPEG/Exif, TIFF, PNG, PDF, or PDF (Multiple Pages). Important You cannot select JPEG/Exif when Color Mode is Black and White. • Settings... Click to display the Data Format Settings dialog in which you can set the quality of the images to be saved, keyword search of PDF files and their compression type, and the...
Page 254 • Do not start any application Saves to the folder specified in Save in. Note Specify the application or folder in the dialog displayed by selecting Add... from the pop-up menu. • Instructions Opens this guide. • Defaults You can restore the settings in the displayed screen to the default settings.
Page 255 Settings (Driver) Dialog Click Driver on the (Scanning from a Computer) tab to display the Settings (Driver) dialog. In the Settings (Driver) dialog, you can specify how to save images when scanning items by starting the scanner driver from IJ Scan Utility and how to respond after saving them. (1) Save Settings Area (2) Application Settings Area Important...
Page 256 Note When PDF or PDF (Multiple Pages) is selected, images up to 9600 pixels x 9600 pixels can be scanned. When the Enable large image scans checkbox is selected in Save Settings, or when Start OCR is selected in Application Settings, you can select JPEG/Exif, TIFF, or PNG.
Page 257 (2) Application Settings Area • Open with an application Select this when you want to enhance or correct the scanned images. You can specify the application from the pop-up menu. • Send to an application Select this when you want to use the scanned images as they are in an application that allows you to browse or organize images.
Page 258 Settings (General Settings) Dialog Click the (General Settings) tab to display the Settings (General Settings) dialog. In the Settings (General Settings) dialog, you can set the product to use, file size restriction on e-mail attachment, language to detect text in images, and folder in which to save images temporarily.
Page 259 Displays the folder in which to save images temporarily. Click Browse... to specify the destination folder. • Instructions Opens this guide. • Defaults You can restore the settings in the displayed screen to the default settings.
Page 260: Data Format Settings Dialog
Data Format Settings Dialog Display the Data Format Settings dialog by one of the following operations. • Click Settings... of Save Settings on each tab of the Settings dialog • Click Settings... of Save Settings in the Save Settings dialog that appears after scanning with the Check scan results checkbox selected in the Settings dialog In the Data Format Settings dialog, you can set the quality of the images to be saved, keyword search of PDF files and their compression type, and the data format in which to...
Page 261 Note When Black and White is set for Color Mode on the (Scanning from a Computer) tab of the Settings dialog, PDF files will be saved in Standard even if High is set. • Format for Item Detected as Document in Auto Scan You can specify the data format for automatically saving items detected as documents in Auto Scan.
Page 262: Save Settings Dialog
Save Settings Dialog Select the Check scan results checkbox in Save Settings of the Settings dialog to display the Save Settings dialog after scanning. You can specify the data format and destination while viewing the thumbnails of scan results. Important After scanning from My Image Garden, the Save Settings dialog does not appear.
Page 263 (2) Scan Results Area Displays the thumbnails of the scanned images. You can change the save order of images via drag-and-drop. The file names for saving appear below the thumbnails. (3) Save Settings Area • File Name Enter the file name of the image to be saved. When you save a file, the date and four digits are appended to the set file name in the "_20XX0101_0001"...
Page 264: Image Stitch Window
Image Stitch Window Click Stitch in the IJ Scan Utility main screen to display the Image Stitch window. You can scan the left and right halves of an item larger than the platen and combine the images back into one image. You can scan items up to approximately twice as large as the platen.
Page 265 • Full Platen x 2 Scans the left and right halves of an item twice as large as the platen separately. • Scan Direction • Scan from Left Displays the first scanned image on the left side. • Scan from Right Displays the first scanned image on the right side.
Page 266 • Adjust cropping frames You can adjust the scan area in preview. If no area is specified, the image of the size selected in Select Output Size will be saved. If an area is specified, only the image in the cropping frame will be scanned and saved.
Page 267 • (Rotate Left) Rotates the preview image 90 degrees counter-clockwise. • (Invert Vertically) Rotates the preview image 180 degrees. • (Rotate Right) Rotates the preview image 90 degrees clockwise. • (Open Guide) Opens this page. (3) Thumbnail View Area • Thumbnail View Area Displays the thumbnails of the scanned images.
Page 268 The image is scanned in the direction specified in Scan Direction, and 2 appears next to it. • After scanning the second item by clicking Start Scanning Image 2 The two scanned images appear. Related Topic Scanning Items Larger than the Platen (Image Stitch)
Page 269: Scanning With Scanner Driver
Scanning with Scanner Driver You can scan by starting the scanner driver from various applications. Refer to Help of Mac OS for how to scan. Important When scanning with the scanner driver in Mac OS X v10.6.8, select JPEG or TIFF in Format.
Page 270: Image Corrections And Color Adjustments
Image Corrections and Color Adjustments You can correct images and adjust colors using the scanner driver. Important When image correction or color adjustment is applied to items without moire, dust/ scratches, or faded colors, the color tone may be adversely affected. Image correction results are not reflected in the trial scan screen.
Page 271 • Photo Applies Image Adjustment suitable for photos. • Magazine Applies Image Adjustment suitable for magazines. • Document Applies Image Adjustment suitable for text documents. Note If the image is not adjusted properly with Auto, specify the item type. The color tone may change from the source image due to the Image Adjustment. In that case, set Image Adjustment to None.
Page 272 • Low Select this to correct a small amount of fading and colorcast. • Medium It is recommended that you normally select this setting. • High Select this to correct a large amount of fading and colorcast. This can affect the tone of the image.
Page 273 It is recommended that you normally select this setting. • High Select this when the effect level is too weak with the medium setting. Important Do not place objects that weigh 4.4 lbs (2.0 kg) or more on the platen. In addition, do not press on the item with a force exceeding 4.4 lbs (2.0 kg).
Page 274 Important When enabling Descreen, disable Unsharp Mask. If Unsharp Mask is enabled, some moire effects may remain. Note Scanning takes longer than usual when you enable Descreen. • Reduce Show-through Use this function to reduce show-through in duplex documents or lighten the base color in recycled paper and other colored paper when scanning documents.
Page 275: General Notes (Scanner Driver)
General Notes (Scanner Driver) The scanner driver is subject to the following restrictions. Keep these points in mind when using the scanner driver. Scanner Driver Restrictions • If the computer is shared among multiple users or when you have logged out and back on, a message indicating that the scanner driver is in use may appear.
Page 276: Updating The Scanner Driver
Updating the Scanner Driver Obtaining the Latest Scanner Driver Before Installing the Scanner Driver Installing the Scanner Driver...
Page 277: Obtaining The Latest Scanner Driver
Obtaining the Latest Scanner Driver Upgrading your current scanner driver to the latest scanner driver may solve some problems you have experienced. Obtaining the Scanner Driver To obtain the scanner driver, access our website and download the scanner driver for your model.
Page 278: Before Installing The Scanner Driver
Before Installing the Scanner Driver Check the following points before installing the scanner driver. Check these also when you cannot install the scanner driver. Machine Status • If the machine and computer are connected with a USB cable, disconnect the USB cable from the computer.
Page 279: Installing The Scanner Driver
Installing the Scanner Driver Access our website via the Internet to download the latest scanner driver. Follow these steps to install the downloaded scanner driver. Mount the disk. Double-click the downloaded disk image file. The file is decompressed and the disk is mounted. Start the installer.
Page 280: Useful Information On Scanning
Useful Information on Scanning Adjusting Cropping Frames in the Image Stitch Window Resolution Data Formats...
Page 281: Adjusting Cropping Frames In The Image Stitch Window
Adjusting Cropping Frames in the Image Stitch Window "Cropping" is the act of selecting the area you want to keep in an image and discarding the rest when scanning it. In the Image Stitch window, you can specify a cropping frame on the image displayed in the Preview area.
Page 282: Resolution
Resolution The data in the image you have scanned is a collection of dots carrying information about brightness and color. The density of these dots is called "resolution", and resolution will determine the amount of detail your image contains. The unit of resolution is dots per inch (dpi).
Page 283 Important If you double the resolution, the data size of the scanned image quadruples. If the file is too large, the processing speed will slow down significantly, and you will experience inconvenience such as lack of memory. Set the minimum required resolution according to the use of the image.
Page 284: Data Formats
Data Formats You can select a data format when saving scanned images. You should specify the most suitable data format according to how you want to use the image on which application. Available data formats vary by application and operating system (Windows or Mac OS). See below for the characteristics of each image data format.
Page 285: Placing Items (When Scanning From A Computer)
Placing Items (When Scanning from a Computer) Learn how to place items on the platen of your scanner or printer. Place items correctly according to the type of item to be scanned. Otherwise, items may not be scanned correctly. Important Do not place objects on the document cover.
Page 286 Important Important Large items (such as A4 size photos) that Refer to "Loading Originals" for your cannot be placed away from the edges/ model from Home of the Online arrow (alignment mark) of the platen may Manual for details on the portions in be saved as PDF files.
Page 287: Troubleshooting
Troubleshooting The Machine Cannot Be Powered On Printing Does Not Start Paper Does Not Feed Properly/"No Paper" Error Occurs Print Results Not Satisfactory Ink Is Not Ejected Paper Jams If an Error Occurs Search Each Function Problems with Printing Problems with Printing Quality Problems with Scanning Problems with the Machine Problems with Installation/Downloading...
Page 288: Problems With Printing
Problems with Printing Printing Does Not Start Paper Jams Paper Does Not Feed Properly/"No Paper" Error Occurs Copying/Printing Stops Before It Is Completed...
Page 289: Printing Does Not Start
Printing Does Not Start Make sure that the power plug is securely plugged in, then press the ON button Check1 to turn the machine on. While the ON lamp is flashing, the machine is initializing. Wait until the ON lamp stops flashing and remains lit. Note •...
Page 290: Paper Jams
Paper Jams When paper is jammed, the Alarm lamp flashes orange and a troubleshooting message is displayed on the computer screen automatically. Take the appropriate action described in the message. * The screen differs depending on the OS you are using. For details on how to remove the jammed paper, refer to Support Code List (When Paper Is Jammed).
Page 291: Paper Does Not Feed Properly/"No Paper" Error Occurs
Paper Does Not Feed Properly/"No Paper" Error Occurs Make sure that paper is loaded. Check1 Loading Paper Make sure of the following when you load paper. Check2 • When loading two or more sheets of paper, align the edges of the sheets before loading. •...
Page 292 Clean the paper feed roller. Check7 Cleaning the Paper Feed Roller Note • Cleaning the paper feed roller will wear the roller, so perform this procedure only when necessary.
Page 293: Copying/Printing Stops Before It Is Completed
Copying/Printing Stops Before It Is Completed Is the paper loaded? Check1 Make sure that paper is loaded. If the machine has run out of paper, load paper. Do the printing documents have lots of photographs or illustrations? Check2 As printing large data such as photos or graphics takes time for the machine and the computer to process, the machine may appear to have stopped operating.
Page 294: Problems With Printing Quality
Problems with Printing Quality Print Results Not Satisfactory Ink Is Not Ejected...
Page 295: Print Results Not Satisfactory
Print Results Not Satisfactory If the print result is not satisfactory due to white streaks, misaligned lines, or uneven colors, confirm the paper and print quality settings first. Do the page size and media type settings match the size and type of the loaded Check1 paper? When these settings are incorrect, you cannot obtain a proper print result.
Page 296: Cannot Print To End Of Job
Cannot Print to End of Job Is the space of your computer's hard disk sufficient? Check Delete unnecessary files to free disk space.
Page 297: No Printing Results/Printing Is Blurred/Colors Are Wrong/White Streaks
No Printing Results/Printing Is Blurred/Colors Are Wrong/White Streaks No Printing Results Printing Is Blurred Colors Are Wrong White Streaks...
Page 298 Did you confirm the paper and print quality settings? Check1 Print Results Not Satisfactory Print the Nozzle Check Pattern and perform any necessary maintenance Check2 operations such as Print Head Cleaning. Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head nozzles. Refer to When Printing Becomes Faint or Colors Are Incorrect for the Nozzle Check Pattern printing, Print Head...
Page 299 Make sure that the original is properly loaded on the platen glass. Check7 Loading Originals Is the original loaded with the side to be copied facing down on the platen Check8 glass? Did you copy a printout done by this machine? Check9 If you use a printout done by this machine as the original, print quality may be reduced depending on the condition of the original.
Page 300: Colors Are Unclear
Colors Are Unclear Is the Nozzle Check Pattern printed properly? Check1 Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head nozzles. Refer to When Printing Becomes Faint or Colors Are Incorrect for the Nozzle Check Pattern printing, Print Head Cleaning, and Print Head Deep Cleaning.
Page 301: Lines Are Misaligned
Lines Are Misaligned Did you confirm the paper and print quality settings? Check1 Print Results Not Satisfactory Perform Print Head Alignment. Check2 If printed lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Aligning the Print Head Note •...
Page 302: Printed Paper Curls Or Has Ink Blots
Is Photo Paper used for printing photographs? Check3 When printing data with high color saturation such as photographs or images in deep color, we recommend using Photo Paper Plus Glossy II or other Canon speciality paper. Media Types You Can Use...
Page 303: Paper Is Smudged/Printed Surface Is Scratched
Paper Is Smudged/Printed Surface Is Scratched Paper Is Smudged The Edges of Paper Are Smudged Printed Surface Is Smudged Printed Surface Is Scratched Did you confirm the paper and print quality settings? Check1 Print Results Not Satisfactory Is the appropriate type of paper used? Check the followings: Check2 Check to see if the paper you are printing on is suitable for your printing purpose.
Page 304 2. Check that the paper is now flat. We recommend printing curl-corrected paper one sheet at a time. Note • Depending on the media type, the paper may be smudged or may not be fed properly even if it is not curled inward.
Page 305 Doing so gives the printed surface enough time to dry so that paper smudged and scratched are prevented. 1. Make sure that the machine is turned on. 2. Open the Canon IJ Printer Utility. Opening the Canon IJ Printer Utility 3.
Page 306: Back Of The Paper Is Smudged
Back of the Paper Is Smudged Did you confirm the paper and print quality settings? Check1 Print Results Not Satisfactory Perform the Bottom Plate Cleaning to clean the inside of the machine. Check2 Cleaning the Inside of the Machine (Bottom Plate Cleaning) Note •...
Page 307: Colors Are Uneven Or Streaked
Colors Are Uneven or Streaked Colors Are Uneven Colors Are Streaked Did you confirm the paper and print quality settings? Check1 Print Results Not Satisfactory Print the Nozzle Check Pattern and perform any necessary maintenance Check2 operations such as Print Head Cleaning. Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head nozzles.
Page 308 Aligning the Print Head Note • If the problem is not resolved after performing the Print Head Alignment, perform Print Head Alignment manually referring to Aligning the Print Head Position from Your Computer.
Page 309: Ink Is Not Ejected
Ink Is Not Ejected When a FINE cartridge runs out of ink, replace it with a new one. Check1 Is the FINE cartridge installed properly? Check2 If the FINE cartridge is not installed securely, ink may not be ejected correctly. Retract the output tray extension and the paper output tray, open the cover, then remove the FINE cartridges.
Page 310: Problems With Scanning
Problems with Scanning Problems with Scanning Scan Results Not Satisfactory...
Page 311: Problems With Scanning
Problems with Scanning Scanner Does Not Work Scanner Driver Does Not Start Error Message Appears and the Scanner Driver Screen Does Not Appear Cannot Scan Multiple Items at One Time Cannot Scan Properly with Auto Scan Slow Scanning Speed "There is not enough memory." Message Is Displayed Computer Stops Operating during Scanning Scanned Image Does Not Open...
Page 312: Scanner Does Not Work
Scanner Does Not Work Check 1: Make sure that your scanner or printer is turned on. Check 2: Connect the USB cable to a different USB port on the computer. Check 3: If the USB cable is connected to a USB hub, remove it from the USB hub and connect it to a USB port on the computer.
Page 313: Scanner Driver Does Not Start
Scanner Driver Does Not Start Check 1: Make sure that the scanner driver is installed. If not installed, install the scanner driver from the web page. Check 2: Select your scanner or printer on the application's menu. Note The operation may differ depending on the application. Check 3: Make sure that the application supports the ICA (Image Capture Architecture) driver.
Page 314: Error Message Appears And The Scanner Driver Screen Does Not Appear
Error Message Appears and the Scanner Driver Screen Does Not Appear Check 1: Make sure that your scanner or printer is turned on. Check 2: Turn off your scanner or printer, then reconnect the USB cable and replug the power cord. Check 3: Connect the USB cable to a different USB port on the computer.
Page 315: Cannot Scan Multiple Items At One Time
Cannot Scan Multiple Items at One Time Check 1: Make sure that the items are placed correctly. Placing Items (When Scanning from a Computer) Check 2: Check if you can properly scan one item. Some applications do not support multiple image scanning. In that case, scan each item individually.
Page 316: Cannot Scan Properly With Auto Scan
Cannot Scan Properly with Auto Scan Check 1: Make sure that the items are placed correctly. Placing Items (When Scanning from a Computer) Check 2: Multiple items scanning may not be supported. Some applications do not support multiple image scanning. In that case, scan each item individually.
Page 317: Slow Scanning Speed
Slow Scanning Speed Check 1: To view the image on a monitor, set the output resolution to around 150 dpi. To print, set it to around 300 dpi. Resolution Check 2: Set Fading Correction, Grain Correction, etc. to None. Refer to "Image Corrections and Color Adjustments"...
Page 318: There Is Not Enough Memory." Message Is Displayed
"There is not enough memory." Message Is Displayed Check 1: Exit other applications and try again. Check 2: Reduce the resolution or output size and scan again. Resolution...
Page 319: Computer Stops Operating During Scanning
Computer Stops Operating during Scanning Check 1: Restart the computer, reduce the output resolution and scan again. Resolution Check 2: Delete unnecessary files to obtain sufficient free hard disk space, then scan again. Error message may appear if there is not enough hard disk space to scan and save, when the image size is too large (such as when scanning a large item at high resolution).
Page 320: Scanned Image Does Not Open
Scanned Image Does Not Open Check: If the data format is not supported by the application, scan the image again and select a popular data format such as JPEG when saving it. Refer to the application's manual for details. If you have any questions, contact the manufacturer of the application.
Page 321: Scan Results Not Satisfactory
Scan Results Not Satisfactory Scan Quality (Image Displayed on the Monitor) Is Poor Scanned Image Is Surrounded by Extra White Areas Cannot Scan at the Correct Size Item Is Placed Correctly, but the Scanned Image Is Slanted Scanned Image Is Enlarged (Reduced) on the Computer Monitor...
Page 322: Scan Quality (Image Displayed On The Monitor) Is Poor
Scan Quality (Image Displayed on the Monitor) Is Poor Check 1: Increase the scanning resolution if the image is jagged. Resolution Check 2: Set the display size to 100 %. Some applications do not display images clearly if the display size is too small. Check 3: If moire (stripe pattern) appears, take the following measures and scan again.
Page 323 Refer to "Image Corrections and Color Adjustments" for details.
Page 324: Scanned Image Is Surrounded By Extra White Areas
Scanned Image Is Surrounded by Extra White Areas Check: Specify the scan area. You can also manually specify the scan area in thumbnail view or when there are white margins along the item (for example, in photos), or when you want to create custom cropping frames.
Page 325: Cannot Scan At The Correct Size
Cannot Scan at the Correct Size Check: Make sure that the items are placed correctly. Placing Items (When Scanning from a Computer)
Page 326: Item Is Placed Correctly, But The Scanned Image Is Slanted
Item Is Placed Correctly, but the Scanned Image Is Slanted Check: When Document or Magazine is selected for the item type, deselect the Correct slanted text document checkbox and scan the item again. Settings (Document Scan) Dialog Settings (Custom Scan) Dialog...
Page 327: Scanned Image Is Enlarged (Reduced) On The Computer Monitor
Scanned Image Is Enlarged (Reduced) on the Computer Monitor Check 1: Change the display setting in the application. Refer to the application's manual for details. If you have any questions, contact the manufacturer of the application. Check 2: Click Driver in the IJ Scan Utility main screen, then change the resolution setting and scan again.
Page 328: Problems With The Machine
Problems with the Machine The Machine Cannot Be Powered On The Machine Turns Off Unintendedly Cannot Connect to Computer Properly FINE Cartridge Holder Does Not Move to the Position for Replacing...
Page 329: The Machine Cannot Be Powered On
The Machine Cannot Be Powered On Press the ON button. Check1 Make sure that the power plug is securely plugged into the power cord Check2 connector of the machine, then turn it back on. Unplug the machine from the power supply, then plug the machine back in and Check3 turn the machine back on after leaving it for at least 2 minutes.
Page 330: The Machine Turns Off Unintendedly
The machine turns off automatically according to the elapsed time you specified if you activate the setting to turn the unit off automatically. If you do not want the machine to turn off automatically, open Canon IJ Printer Utility, select Power Settings in the pop-up menu, then select Disable for Auto Power Off on Auto Power.
Page 331: Cannot Connect To Computer Properly
Cannot Connect to Computer Properly Printing or Scanning Speed Is Slow/Hi-Speed USB Connection Does Not Work If your system environment is not fully compatible with Hi-Speed USB, the machine will operate at a lower speed provided under USB 1.1. In this case, the machine operates properly but printing or scanning speed may slow down due to communication speed.
Page 332: Fine Cartridge Holder Does Not Move To The Position For Replacing
FINE Cartridge Holder Does Not Move to the Position for Replacing Is the ON lamp off? Check1 Check if the ON lamp is lit. The FINE cartridge holder will not move unless the power is on. If the ON lamp is off, close the cover and turn the machine on.
Page 333: Problems With Installation/Downloading
Problems with Installation/Downloading Cannot Install the MP Drivers...
Page 334: Cannot Install The Mp Drivers
Cannot Install the MP Drivers Download the MP Drivers again with the Setup CD-ROM, or download the necessary applications (e.g. printer driver or scanner driver) from our website, then reinstall.
Page 335: About Errors/Messages Displayed
About Errors/Messages Displayed If an Error Occurs A Message Is Displayed...
Page 336: If An Error Occurs
If an Error Occurs When an error occurs in printing such as the machine is out of paper or paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message. When an error occurs, the Alarm lamp flashes orange and a Support Code (error number) is displayed on the computer screen.
Page 337 Support Code Corresponding to the Number of Alternate Flashes of the ON Lamp and the Alarm Lamp Example of 2 times flashing: (A) Flashes (B) Goes off Number of flashes Cause Support Code 2 flashes Printer error has occurred. 5100 7 flashes Printer error has occurred.
Page 338: A Message Is Displayed
A Message Is Displayed This section describes some of the errors or messages. Note • A Support Code (error number) is displayed on the computer for some error or message. For details on errors with Support Codes, refer to Support Code List.
Page 339 1. Stop the Inkjet Printer/Scanner/Fax Extended Survey Program. Changing the setting: 2. Select Applications from the Go menu of Finder, and double-click the Canon Utilities folder, then the Inkjet Extended Survey Program folder. 3. Place the Canon Inkjet Printer/Scanner/Fax Extended Survey Program.app file into the Trash.
Page 340: If You Cannot Resolve The Problem
If you cannot resolve the problem with any of the workarounds in this chapter, please contact the seller of the machine or the service center. Canon support staff are trained to be able to provide technical support to satisfy customers. Caution •...
Page 341: Support Code List
Support Code List The support code appears on the computer screen when an error occurs. "Support Code" means the error number and appears with an error message. When an error occurs, check the support code displayed on the computer screen and take the appropriate action.
Page 342: Support Code List (When Paper Is Jammed)
Support Code List (When Paper Is Jammed) If the paper is jammed, remove it following the procedure appropriate for each case. • If you can see the jammed paper at the paper output slot or the rear tray: 1300 • If the paper tears and you cannot remove it from the paper output slot or from the rear tray: Paper Is Jammed inside the Machine •...
Page 343 1300 Cause Paper is jammed in the paper output slot or in the rear tray. Action Remove the jammed paper following the procedure below. Note • If you need to turn off the machine to remove jammed paper during printing, press the Stop button to cancel print jobs before turning off the machine.
Page 344: Paper Is Jammed Inside The Machine
Paper Is Jammed inside the Machine If the jammed paper tears and you cannot remove the paper either from the paper output slot or from the rear tray, or if the jammed paper remains inside the machine, remove the paper following the procedure below.
Page 345 4. Hold the jammed paper with your hands. If the paper is rolled up, pull it out. 5. Pull the paper slowly not to tear it, then pull the paper out. 6. Make sure that all the jammed paper is removed. If the paper is torn, a piece of paper may remain inside the machine.
Page 346 7. Close the cover. All print jobs in the queue are canceled. Reprint if necessary. Note • When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly. If the message about paper jam is displayed on the computer screen when you resume printing after removing all the jammed paper, a piece of paper may remain inside the machine.
Page 347: In Other Cases
In Other Cases Make sure of the following: Are there any foreign objects around the paper output slot? Check1 Are there any foreign objects in the rear tray? Check2 If there are any foreign objects in the rear tray, be sure to turn off the machine, unplug it from the power supply, then remove the foreign object.
Page 348 1000 Cause There is no paper in the rear tray. Action Reload the paper on the rear tray and press the machine's Black or Color button.
Page 349 1200 Cause The cover is open. Action Close the cover and wait for a while. Do not close it while you are replacing a FINE cartridge.
Page 350 1203 Cause The cover is opened while printing is in progress. Action If paper is left inside the machine, remove the paper slowly with both hands and close the cover. Press the machine's Black or Color button to dismiss the error. The machine ejects the blank paper and resumes printing from the next paper.
Page 351 1401 Cause The FINE cartridge is not installed. Action Install the FINE cartridge. If the error is not resolved, the FINE cartridge may be damaged. Contact the service center.
Page 352 1403 Cause The FINE cartridge cannot be recognized. Action Replace the FINE cartridge. If the error is not resolved, the FINE cartridge may be damaged. Contact the service center.
Page 353 1485 Cause Appropriate ink cartridge is not installed. Action Printing cannot be executed because the ink cartridge is not compatible with this machine. Install the appropriate ink cartridge. If you want to cancel printing, press the machine's Stop button.
Page 354 1682 Cause The FINE cartridge cannot be recognized. Action Replace the FINE cartridge. If the error is not resolved, the FINE cartridge may be damaged. Contact the service center.
Page 355 1684 Cause The ink cartridge cannot be recognized. Action Printing cannot be executed because the ink cartridge may not be installed properly or may not be compatible with this machine. Install the appropriate ink cartridge. If you want to cancel printing, press the machine's Stop button.
Page 356 If you want to continue printing without this function, press the machine's Stop button for at least 5 seconds. Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities. Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition.
Page 357 1687 Cause The FINE cartridge is not installed properly. Action Retract the output tray extension and the paper output tray, open the cover, then remove the FINE cartridges. Then install the FINE cartridges again. Push the FINE cartridge until it clicks into place. After installing, close the cover.
Page 358 1688 Cause The ink has run out. Action Replace the ink cartridge and close the cover. If printing is in progress and you want to continue printing, press the machine's Stop button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition. The function for detecting the remaining ink level will be disabled.
Page 359 1700 Cause The ink absorber is almost full. Action Press the machine's Black or Color button to continue printing. Contact the service center.
Page 360 1701 Cause The ink absorber is almost full. Action Press the machine's Black or Color button to continue printing. Contact the service center.
Page 361 1890 Cause The protective material for the FINE Cartridge holder or the tape may remain attached to the holder. Action Make sure that the protective material or the tape does not remain attached to the FINE cartridge holder. If you find the protective material or the tape remains attached, retract the output tray extension and the paper output tray to remove the protective material or the tape.
Page 362 2900 Cause Scanning the print head alignment sheet has failed. Action Press the machine's Black or Color button to dismiss the error. Check the following points, perform Automatic Print Head Alignment again. • Make sure that the print head alignment sheet is set in the correct position and orientation on the platen glass.
Page 363 2901 Cause Printing of the print head alignment pattern is complete and the machine is in waiting for scanning the sheet. Action Proceed to scan the printed alignment pattern. 1. Load the print head alignment sheet on the platen glass. Load the print head alignment sheet with the printed side facing down and align the mark on the upper left corner of the sheet with the alignment mark...
Page 364 4100 Cause The specified data cannot be printed. Action When you print the contents on CREATIVE PARK PREMIUM, confirm the message on the computer screen, make sure that genuine Canon FINE cartridges are all installed properly, then start printing again.
Page 365 4102 Cause The media type and paper size are not set correctly. Action Press the machine's Stop button, to cancel printing, change the media type or paper size setting, then print again. • When the media type is set to Photo Paper Plus Glossy II: Set the paper size to 4"x6"...
Page 366 5011 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 367 5012 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 368 5100 Cause Printer error has occurred. Action Cancel printing, turn off the machine. Then clear the jammed paper or protective material that is preventing the FINE cartridge holder from moving, and turn on the machine again. If the problem is not resolved, contact the service center. Important •...
Page 369 5200 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 370 5400 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 371: 5B00
5B00 Cause Printer error has occurred. Action Contact the service center.
Page 372: 5B01
5B01 Cause Printer error has occurred. Action Contact the service center.
Page 373 6000 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 374 6500 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 375 6800 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 376 6801 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 377 6930 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 378 6931 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 379 6932 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 380 6933 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 381 6936 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 382 6937 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 383 6938 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 384 6940 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 385 6941 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 386 6942 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 387 6943 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 388 6944 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 389 6945 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 390 6946 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 391 B200 Cause An error requiring you to contact the service center has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Contact the service center.
Page 392 B201 Cause An error requiring you to contact the service center has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Contact the service center.

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