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Customer Support
Technical Assistance
If you need assistance installing or troubleshooting your device, please contact us by using one of the methods below:
Knowledge Base:
www.hsmknowledgebase.com
Our Knowledge Base provides thousands of immediate solutions. If the Knowledge Base cannot help, our Technical Sup-
port Portal (see below) provides an easy way to report your problem or ask your question.
Technical Support Portal:
www.hsmsupportportal.com
The Technical Support Portal not only allows you to report your problem, but it also provides immediate solutions to your
technical issues by searching our Knowledge Base. With the Portal, you can submit and track your questions online and
send and receive attachments.
Web form:
www.hsmcontactsupport.com
You can contact our technical support team directly by filling out our online support form. Enter your contact details and the
description of the question/problem.
Telephone:
www.honeywellaidc.com/locations
For our latest contact information, please check our website at the link above.
Product Service and Repair
Honeywell International Inc. provides service for all of its products through service centers throughout the world. To obtain
warranty or non-warranty service, please visit
www.honeywellaidc.com
and select Support > Contact Service and Repair
to see your region's instructions on how to obtain a Return Material Authorization number (RMA #). You should do this prior
to returning the product.
Limited Warranty
Refer to
www.honeywellaidc.com/warranty_information
for your product's warranty information.
Send Feedback
Your feedback is crucial to the continual improvement of our documentation. To provide feedback about this manual, con-
tact the Honeywell Technical Communications department at ACSHSMTechnicalCommunications@honeywell.com.
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