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Toshiba PORTEGE Z30-E User Manual
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Toshiba PORTEGE Z30-E User Manual

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PORTEGE Z30-E

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  • Page 1 User's Manual PORTEGE Z30-E...

  • Page 2: Table Of Contents

    Table of Contents Chapter 1 Legal, Regulatory, and Safety Copyright, Disclaimer and Trademarks ..........1-1 Regulatory Information ................. 1-2 Video Standard Notice ................ 1-10 OpenSSL Toolkit License Issues ............1-10 FreeType License Issues ..............1-12 ENERGY STAR® Program ..............1-16 Disposing of the computer and the computer's battery ....
  • Page 3 TOSHIBA Hi-Speed Port Replicator III 180W/120W ......4-19 Security lock ..................4-20 Optional TOSHIBA Accessories ............4-21 Sound System and Video mode ............4-21 Chapter 5 Utilities and Advanced Usage Utilities and Applications ..............5-1 Special features ..................5-8 Chapter 6 Troubleshooting Problem-solving process ..............
  • Page 4 User's Manual...

  • Page 5: Chapter 1 Legal, Regulatory, And Safety

    Copyright, Disclaimer and Trademarks Copyright © 2018 Toshiba Client Solutions Co., Ltd. All Rights Reserved. Under the copyright laws, this manual cannot be reproduced in any form without the prior written permission of TOSHIBA. No patent liability is assumed, with respect to the use of the information contained herein.

  • Page 6: Regulatory Information

    Only peripherals complying with the FCC class B limits can be attached to this equipment. Operation with non-compliant peripherals or peripherals not recommended by TOSHIBA is likely to result in interference to radio and TV reception. Shielded cables must be used between the external devices and the computer’s external RGB monitor port, Universal Serial Bus (USB...
  • Page 7 TOSHIBA or parties authorized by TOSHIBA could void the user’s authority to operate the equipment. FCC conditions This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: This device may not cause harmful interference.
  • Page 8 EMC (Electromagnetic Compatibility) standards. However, TOSHIBA cannot guarantee that this product still observes these EMC standards if options or cables not produced by TOSHIBA are connected or implemented. In this case the persons who have connected/implemented those options/cables have to provide assurance that the system (PC plus options/cables) still fulfils the required standards.
  • Page 9 Note that Canadian Department of Communications (DOC) regulations provide, that changes or modifications not expressly approved by TOSHIBA could void your authority to operate this equipment. This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
  • Page 10 Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence.
  • Page 11 For more detailed information about the collection and recycling programmes available in your country, please visit our website ( www.toshiba.eu/recycling ) or contact your local council office or the retail outlet where you purchased the product. User's Manual...
  • Page 12 Evaluation, Authorization and Restriction of Chemicals), entered into force on 1 June 2007, with phased deadlines to 2018. Toshiba will meet all REACH requirements and is committed to provide our customers with information about the presence in our articles of substances included on the candidate list according to REACH regulation.
  • Page 13 Toshiba meets all requirements of Turkish regulation 28300 “Restriction of the use of certain hazardous substances in electrical and electronic equipment”.

  • Page 14: Video Standard Notice

    Video Standard Notice THIS PRODUCT IS LICENSED UNDER THE AVC, THE VC-1 AND MPEG-4 VISUAL PATENT PORTFOLIO LICENSE FOR THE PERSONAL AND NON-COMMERCIAL USE OF A CONSUMER FOR (I) ENCODING VIDEO IN COMPLIANCE WITH THE ABOVE STANDARDS ("VIDEO") AND/OR (II) DECODING AVC, VC-1 AND MPEG-4 VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NONCOMMERCIAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED BY MPEG LA TO PROVIDE SUCH...
  • Page 15 Products derived from this software may not be called "OpenSSL" nor may "OpenSSL" appear in their names without prior written permission of the OpenSSL Project. Redistributions of any form whatsoever must retain the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit"...

  • Page 16: Freetype License Issues

    This can be in the form of a textual message at program startup or in documentation (online or textual) provided with the package. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer.
  • Page 17 Copyright 1996-2002, 2006 by David Turner, Robert Wilhelm, and Werner Lemberg Introduction ============ The FreeType Project is distributed in several archive packages; some of them may contain, in addition to the FreeType font engine, various tools and contributions which rely on, or relate to, the FreeType Project. This license applies to all files found in such packages, and which do not fall under their own explicit license.
  • Page 18 authors (David Turner, Robert Wilhelm, and Werner Lemberg) as the `FreeType Project', be they named as alpha, beta or final release. `You' refers to the licensee, or person using the project, where `using' is a generic term including compiling the project's source code as well as linking it to form a `program' or `executable'.
  • Page 19 -------------- Neither the FreeType authors and contributors nor you shall use the name of the other for commercial, advertising, or promotional purposes without specific prior written permission. We suggest, but do not require, that you use one or more of the following phrases to refer to this software in your documentation or advertising materials: `FreeType Project', `FreeType Engine', `FreeType library', or `FreeType Distribution'.

  • Page 20: Energy Star® Program

    Disposing of the computer and the computer's battery The computer's battery pack is not user-accessible. Contact an authorized TOSHIBA service provider for details regarding how to dispose of the computer and the battery pack. General Precautions TOSHIBA computers are designed to optimize safety, minimize strain and withstand the rigors of portability.
  • Page 21 observed to further reduce the risk of personal injury or damage to the computer. Be certain to read the following general precautions and to note the cautions included in the text of the manual. Provide adequate ventilation Always make sure that your computer and AC adaptor have adequate ventilation and are protected from overheating when the power is turned on or when an AC adaptor is connected to a power outlet (even if your computer is in Sleep Mode).
  • Page 22 Heat injury Avoid prolonged physical contact with the computer. If the computer is used for long periods, its surface can become very warm. While the temperature will not feel hot to the touch, if you maintain physical contact with the computer for a long time, for example if you rest the computer on your lap or if you keep your hands on the palm rest, your skin might suffer a low-heat injury.

  • Page 23: Safety Icons

    Make sure all disk/disc activity has ended before moving the computer. Turn off (shut down) the computer. Disconnect the AC adaptor and all peripherals before moving the computer. Close the display panel. Do not pick up the computer by its display panel. Before carrying your computer, shut it down, disconnect the AC adaptor and allow it to cool down.
  • Page 24 A caution informs you that improper use of equipment or failure to follow instructions might cause data loss, equipment damage, or might result in minor or moderate injury. Please read. A note is a hint or advice that helps you make best use of your equipment.

  • Page 25: Chapter 2 Getting Started

    This chapter provides an equipment checklist, and basic information to start using your computer. If you use an operating system that was not pre-installed by TOSHIBA, some of the features described in this manual might not function properly. Equipment checklist Carefully unpack your computer, taking care to save the box and packaging materials for future use.

  • Page 26: Using Your Computer For The First Time

    Right-click Tap the Touch Pad with two fingers together or click the right Touch Pad control button once. Right-click the mouse once. Press and hold on the touch screen (only for touch screen models). Double-click Tap the Touch Pad or click the left Touch Pad control button twice.
  • Page 27 Always use the TOSHIBA AC adaptor that was included with your computer, or use AC adaptors specified by TOSHIBA to avoid any risk of fire or other damage to the computer. Use of an incompatible AC adaptor might cause fire or damage to the computer possibly resulting in serious injury.
  • Page 28 Connect the power cord to the AC adaptor. Figure 2-1 Connecting the power cord to the AC adaptor (2-pin plug) Figure 2-2 Connecting the power cord to the AC adaptor (3-pin plug) Either a 2-pin or 3-pin adaptor/cord is included with the computer depending on the model.
  • Page 29 Figure 2-4 Opening the display panel 1. Display panel Product appearance depends on the model you purchased. Open and close the display panel with reasonable care. Opening it vigorously or slamming it shut might damage the computer. Be careful not to open the display panel too far as this might put stress on the display panel’s hinges and cause damage.

  • Page 30: Getting To Know Windows

    Do not touch the display screen while turning on the computer. Open the display panel. Press the power button. Figure 2-5 Turning on the power 1. Power button Product appearance depends on the model you purchased. Initial setup The Windows Startup Screen is the first screen displayed when you turn on the power.
  • Page 31 Windows taskbar By default, the bottom of the desktop is Windows taskbar. You can see all of your currently running apps on the Windows taskbar. Task view Task view ( ) is launched from Windows taskbar at the bottom of the screen.

  • Page 32: Turning Off The Power

    You can search for and browse thousands of apps, all grouped into easy- to-find categories there. Sign-in options Windows offers a number of sign-in options including Password ( ), PIN ( ), Windows Hello ( ) and Picture password ( ) authentication to prevent from unauthorized access.
  • Page 33 Do not turn the computer or peripheral devices back on immediately. Wait a short period to avoid any potential damage. Restarting the computer Certain conditions require that you restart the computer, for example if you change certain computer settings. To restart the computer, there are several ways this can be achieved: Click Start ->...
  • Page 34 Note that keyboard keys can only be used if the Wake-up on Keyboard option is enabled within the TOSHIBA Settings. If the computer enters Sleep Mode while a network application is active, the application might not be restored when the computer is next turned on and the system returns from Sleep Mode.
  • Page 35 Hibernation Mode The Hibernation Mode feature saves the contents of memory to the internal storage drive when the computer is turned off so that, the next time it is turned on, the previous state is restored. Note that the Hibernation Mode feature does not save the status of any peripheral devices connected to the computer.

  • Page 36: System Recovery

    Media Restoring the pre-installed software from the Recovery Partition If you choose TOSHIBA Maintenance Utility to erase the internal storage, all data including the operating system and recovery partition will be deleted. In that case, you cannot create recovery media or restore the pre- installed software from the recovery partition.
  • Page 37 Be sure to close all other software programs except the Recovery Media Creator. Do not run software such as screen savers which can put a heavy load on the CPU. Operate the computer at full power. Do not use power-saving features. Do not write to the media when the virus check software is running.
  • Page 38 If your model has fingerprint function, before you reinstall the Windows operating system, delete the registered fingerprints. Otherwise, same fingerprints cannot be registered after the reinstallation. Make sure to use the default Boot Mode option in TOSHIBA Setup Utility before restoring. Launch the TOSHIBA Setup Utility.
  • Page 39 Recovery Media, the Recovery Media cannot be created. However, if you have already created a Recovery Media, you can use it to restore the recovery partition. If you have not created Recovery Media, contact TOSHIBA support for assistance. Restoring the pre-installed software from the...

  • Page 40: Chapter 3 The Grand Tour

    Chapter 3 The Grand Tour This chapter identifies the various components of the computer. It is recommended that you become familiar with each before you operate the computer. Legal Footnote (Non-applicable Icons) For more information regarding Non-applicable Icons, refer to the Legal Footnotes section.

  • Page 41: Left Side

    DC IN/Battery The DC IN/Battery indicator shows the indicator condition of the DC IN and the battery charge status. White indicates the battery is fully charged while the power is being correctly supplied from the AC power adaptor. Refer to the Power Condition Descriptions section for more information on this feature.
  • Page 42 DC IN 19V jack The AC adaptor connects to this jack to power the computer and charge its internal batteries. Note that you must only use the model of AC adaptor supplied with the computer at the time of purchase. Using the wrong AC adaptor can damage the computer.

  • Page 43: Right Side

    Smart Card slot This slot allows you to install a Smart Card device. Some models are equipped with a Smart Card slot. Right side The following figure shows the right side of the computer. Figure 3-3 The right side of the computer 1.

  • Page 44: Back

    Before removing a USB device from the USB port of your computer, click the Safely Remove Hardware and Eject Media icon on the Windows Taskbar, and then select the USB device that you want to remove. Keep foreign metal objects, such as screws, staples, and paper clips, out of the USB port.

  • Page 45: Underside

    120W. Some models are equipped with the docking port. Only the TOSHIBA Hi-Speed Port Replicator III 180W or 120W is compatible with the docking port. Do not attempt to use any other Port Replicator. Keep foreign objects out of the docking port. A pin or similar object can damage the circuitry of the computer.
  • Page 46 Figure 3-6 The front of the computer with the display panel open 1. Wireless communication antennas 8. Power button (not shown)* 2. Microphones* 9. Fingerprint Sensor* 3. Web Camera LED* 10. Touch Pad 4. Web Camera* 11. Touch Pad control buttons 5.
  • Page 47 Microphone The built-in microphone allows you to record sounds for your application. Refer to the Sound System and Video mode section for more information. Some models are equipped with a microphone. Web Camera LED The Web Camera LED glows when the Web Camera is operating.

  • Page 48: Internal Hardware Components

    Power button Press this button to power on/off the computer. Touch Pad The Touch Pad located in the palm rest is used to control the movement of the on-screen pointer. To use the Touch Pad, simply touch and move your fingertip across it in the direction you want the on-screen pointer to go.
  • Page 49 Battery pack This computer includes a battery pack inside. However, do not attempt to dismount or replace it by yourself. Contact an authorized TOSHIBA service provider, if necessary. The rechargeable lithium-ion battery pack provides power to the computer when the AC adaptor is not connected.

  • Page 50: Power Condition Descriptions

    Power Condition Descriptions The computer operating capability and battery charge status are affected by different power conditions, including whether an AC adaptor is connected and what the battery charge level is. DC IN/Battery indicator Check the DC IN/Battery indicator to determine the status of the battery pack and the power status with the AC adaptor connected.

  • Page 51: Chapter 4 Operating Basics

    Chapter 4 Operating Basics This chapter describes the basic operations of your computer, and highlights the precautions that must be taken when using it. Using the Touch Pad The Touch Pad on the palm rest might support the following gestures: Tap once on the Touch Pad to activate an item, such as an app.

  • Page 52: The Keyboard

    Three-Finger Scroll Place three fingers down and slide them vertically or horizontally from anywhere on the Touch Pad. Slide towards left/right: switches between your open apps. Slide your fingers slowly across the Touch Pad to flip through them all.Slide up: views all your open apps in task view.Slide down: shows the desktop.
  • Page 53 Figure 4-1 CAPS LOCK indicator 1. CAPS LOCK indicator Product appearance depends on the model you purchased. CAPS LOCK This indicator glows green when letter keys are locked into their uppercase format. Function Keys The function keys (F1 ~ F12) are the 12 keys at the top of your keyboard. Function keys let you enable or disable certain features of the computer.
  • Page 54 Those toast notifications are enabled by default. You can disable them in the TOSHIBA Settings. To access it, click Start -> TOSHIBA -> TOSHIBA Settings -> Keyboard. Windows special keys The keyboard provides two keys that have special functions in Windows, the Windows logo key activates the Start menu while the application key has the same function as the secondary (right) mouse button.

  • Page 55: Using The Fingerprint Sensor

    This key activates the Windows Start menu. This key has the same function as the secondary (right) mouse button. Using the Fingerprint Sensor Some models are equipped with the fingerprint sensor for the purpose of enrolling and recognizing fingerprints. Lightly touch and rest your finger on the fingerprint sensor to recognize fingerprints.
  • Page 56 Do not press the sensor strongly. Do not touch the sensor with a wet finger or any wet objects. Keep the sensor surface dry and free from water vapor. Do not touch the sensor with a soiled or dirty finger as minute foreign particles of dust and dirt might scratch it.

  • Page 57: Battery

    Battery This section explains battery types, use, recharging methods and handling. Battery types The computer has different types of batteries: Battery pack When the AC adaptor is not connected, the main power source of the computer is the lithium-ion battery, also referred to in this manual as the main battery.
  • Page 58 Procedures To recharge a battery pack, connect the AC adaptor to the DC IN 19V jack and plug the other end into a working outlet. The DC IN/Battery indicator glows amber while the battery is being charged. Charging Time The following table shows the approximate time required to charge an exhausted battery fully.
  • Page 59 Monitoring battery capacity Remaining battery power can be monitored using the following methods: Clicking the battery icon on the Windows Taskbar Via the Battery Status in the Windows Mobility Center window Wait several seconds to monitor the remaining operating time because the computer needs time to check the remaining capacity of the battery pack and then calculate the remaining operating time, based on this together with the current power consumption.

  • Page 60: Lan

    Battery type Sleep Mode Shut Down Mode Battery pack about 9 days about 145 days (52 Wh, 4 cell) Extending battery life To maximize the life of your battery packs, do the following at least once a month. Turn off the computer's power. Disconnect the AC adaptor and turn on the computer's power.
  • Page 61 malfunction in LAN operation. Check with your LAN administrator regarding set-up procedures. If you are using Gigabit Ethernet LAN (1000 megabits per second, 1000BASE-T), be sure to connect with a CAT5e cable or higher. You cannot use a CAT3 or CAT5 cable. If you are using Fast Ethernet LAN (100 megabits per second, 100BASE- TX), be sure to connect with a CAT5 cable or higher.

  • Page 62: Memory Media

    Memory media The computer is equipped with a memory media slot that can accommodate some kinds of memory media with various memory capacities so that you can easily transfer data from devices, such as digital cameras and Personal Digital Assistants. Keep foreign objects out of the memory media slot.
  • Page 63 The SDXC memory card logo is ( The maximum capacity of SD memory cards is 2 GB. The maximum capacity of SDHC memory cards is 32 GB. The maximum capacity of SDXC memory cards is 256 GB. Memory media format New media cards are formatted according to specific standards.
  • Page 64 About the write-protect feature Memory media cards have a write-protect function. SD Card (SD memory card, SDHC memory card and SDXC memory card) Set the write-protect switch to the lock position, if you do not want to record data. Inserting memory media The following instructions apply to all types of supported media devices.

  • Page 65: Smart Card

    Click the Safely Remove Hardware and Eject Media icon on the Windows Taskbar. Select the memory media that you want to remove. Push the memory media until you hear a click to partially release it. Grasp the media and remove it. If you remove the memory media or turn off the power while the computer is accessing the memory media, you might lose data or damage the media.

  • Page 66: External Display

    Press the Smart Card gently to ensure a firm connection is made. When inserting a Smart Card into the Smart Card slot, make sure to confirm that the card is oriented correctly before inserting. Insert the Smart Card until it reaches the end of the Smart Card slot. The Smart Card is partially extended beyond the chassis edge.
  • Page 67 Figure 4-6 Connecting the RGB cable to the External RGB monitor port 1. External RGB monitor port 2. RGB cable Product appearance depends on the model you purchased. When you turn on the power, the computer automatically recognizes the monitor and determines whether it is a color or monochrome device. When displaying desktop on an external RGB monitor, desktop is sometimes displayed on the center of the monitor with black bars around desktop (with small size).
  • Page 68 Figure 4-7 Connecting the HDMI™ out port 1. HDMI™ out port 2. HDMI™ cable Product appearance depends on the model you purchased. Do not plug/unplug an HDMI™ device under the following conditions: The system is starting up. The system is shutting down. When you connect a television or external monitor to the HDMI™...

  • Page 69: Toshiba Hi-Speed Port Replicator Iii 180W/120W

    TOSHIBA Hi-Speed Port Replicator III 180W/ 120W In addition to the ports available on the computer, the TOSHIBA Hi-Speed Port Replicator III 180W/120W also provides several kinds of ports. The Port Replicator connects directly to the docking interface on the underside of the computer.

  • Page 70: Security Lock

    1. Docking port (computer) Product appearance depends on the model you purchased. Make sure the AC adaptor is always connected to the TOSHIBA Hi-Speed Port Replicator III 180W/120W while in use. Otherwise the Port Replicator will stop working, possibly resulting in data loss.

  • Page 71: Optional Toshiba Accessories

    AC adaptor to be kept at each site in order to remove the need to carry the adaptor with you always. TOSHIBA Hi-Speed TOSHIBA Hi-Speed Port Replicator III 180W/ Port Replicator III 120W provides several kinds of ports. Refer to 180W/120W the Port Replicator’s User's Manual for more...
  • Page 72 To adjust the volume level of an application that you are using, move the slider for the corresponding application. Microphone Level To change the microphone recording level, do the following: Right-click on the speaker icon on the Windows Taskbar, and select Recording devices from the sub menu.
  • Page 73 Realtek HD Audio Manager You can confirm and change the audio configuration using the Realtek HD Audio Manager. To launch the Realtek HD Audio Manager: Click Start -> Windows System -> Control Panel -> Hardware and Sound -> Realtek HD Audio Manager. When you first launch the Realtek HD Audio Manager, you can see two device tabs.
  • Page 74 If you are running some applications (for example a 3D application or video playback), you might see some disturbance, flickering, or frame dropping on your screen. If that occurs, adjust the resolution of display, lowering it until the screen is displayed properly.

  • Page 75: Chapter 5 Utilities And Advanced Usage

    TOSHIBA Settings TOSHIBA Settings is the TOSHIBA configuration management tool available through the Windows operating system. To run TOSHIBA Settings, click Start -> TOSHIBA -> TOSHIBA Settings. This utility allows you to configure your computer settings by the following tabs: Home—Allows you to view the current BIOS/EC version or change...
  • Page 76 Depending on the usage situation, the life cycle of the battery might not be extended properly. To access this utility, click Start -> TOSHIBA -> TOSHIBA Settings -> eco Utility. For details on eco Utility, click Please click here for more information before you use eco Utility in this tab to see the help file.
  • Page 77 The Sleep and Charge function might not work with certain external devices even if they are compliant with the USB specification. In those cases, turn the power of the computer ON to charge the device. When Sleep and Charge function is enabled, USB bus power (DC5V) is supplied to compatible ports even when the power of the computer is turned OFF.
  • Page 78 Charge Mode" is enabled, your computer can supply USB bus power (DC5V, 1.5A) to the compatible ports while the computer is turned on. To set System ON CDP Charge Mode, click Start -> TOSHIBA -> TOSHIBA Settings -> USB Charge.
  • Page 79 Passwords set by System Password function are different from the Windows password. User Password To set user password, click Start -> TOSHIBA -> TOSHIBA Settings -> System Password. User authentication might be required to validate user rights when using System Password to delete or change passwords, and so on.
  • Page 80 If you set a Supervisor Password, some functions might be restricted when a user logs on with the User Password. To set a Supervisor Password: Click Start -> TOSHIBA -> TOSHIBA Settings -> System Password. Then click the down arrow next to Advanced options to show the Supervisor Password settings.
  • Page 81 Options—Allows you to set options for sending data logs. TOSHIBA Setup Utility TOSHIBA Setup Utility is a BIOS setup utility that provides you a menu- based user interface so that you can easily view and change BIOS settings. To enter the TOSHIBA Setup Utility, do the following: Save your work.

  • Page 82: Special Features

    Special features The following features are either unique to TOSHIBA computers or are advanced features which make the computer more convenient to use. Access each function using the following procedures.
  • Page 83 System automatic This feature automatically shuts down the system Sleep/Hibernation into either Sleep Mode or Hibernation Mode when there is no input or hardware access for a Mode specified time. This can be specified in the Power Options. Power on password Two levels of password security, supervisor and user, are available to prevent unauthorized access to your computer.
  • Page 84 USB Wakeup function This function restores the computer from Sleep Mode depending on the external devices connected to the USB ports. For example, if a mouse or USB keyboard is connected to a USB port, clicking the mouse button or pressing the keyboard will wakeup the computer.

  • Page 85: Troubleshooting

    In reality many problems can be solved simply, but a few might require help from TOSHIBA Support. If you find you need to consult others, be prepared to describe the problem in as much detail as possible.
  • Page 86 Always try to make detailed notes of your observations and keep them in a permanent error log - this helps you to describe your problems to TOSHIBA Support. In addition, if a problem recurs, the log you have made helps to identify the problem faster.
  • Page 87 Before using a peripheral device or application software that is not an authorized TOSHIBA part or product, make sure that the device or software can be used with your computer. Use of incompatible devices might cause injury or might damage your computer.

  • Page 88: Hardware And System Checklist

    By holding down one of the following keys during startup, your computer can load the following advanced options. Advanced option TOSHIBA Setup Utility Boot menu 0 (zero) Recovery options If your computer starts to load the Operating System instead of desired advanced options, do the following: Click Start ->...
  • Page 89 If the computer has reached room temperature and it still does not start, or if it starts but shuts down quickly, contact TOSHIBA Support. AC power If you have trouble turning on the computer with the AC adaptor connected, check the status of the DC IN/Battery indicator.
  • Page 90 The lasting time of the Real-Time Clock (RTC) has and system date/ run out. You must set the date and time in the time are lost. TOSHIBA Setup Utility by using the following steps: Launch the TOSHIBA Setup Utility. Refer to the...
  • Page 91 (remapping involves changing or reassigning the function of each key). If you are still unable to use the keyboard, you should contact TOSHIBA Support. Internal display panel Apparent problems of the computer's display panel might be related to setup and configuration of the computer.
  • Page 92 As a last resort, you should reformat the HDD and then reload the operating system and all other files and data. If you are still unable to resolve the problem, contact TOSHIBA Support. Memory Media Card For further information, refer to Operating Basics.
  • Page 93 To access it, click Start -> (Settings) -> too sensitive or not Devices -> Touchpad. sensitive enough. If you are still unable to resolve the problem, contact TOSHIBA Support. USB mouse Problem Procedure On-screen pointer In this instance, the system might be busy. Try...
  • Page 94 The elements of the mouse responsible for pointer moves detecting movement might be dirty. Refer to the erratically documentation supplied with the mouse for instructions on how to clean it. If you are still unable to resolve the problem, contact TOSHIBA Support. User's Manual 6-10...
  • Page 95 Restart. Hold down the F2 key and then release this key just after the computer is power on to show the TOSHIBA Setup Utility. Select Security -> BIOS Password -> Supervisor, and then register the Supervisor Password. (If the User Password has been registered, clear it first.)
  • Page 96 Sleep and Charge Enable the Sleep and Charge function under function. USB Charge within the TOSHIBA Settings. When there is a current overflow of the external device connected to the compatible port, USB bus power (DC5V) supply might be stopped for safety reasons.
  • Page 97 Volume cannot be adjusted during Windows start up or shut down. If you are still unable to resolve the problem, contact TOSHIBA Support. External monitor Also refer to Operating Basics, and to the documentation supplied with your monitor for further information.
  • Page 98 Display error occurs Check that the cable connecting the external monitor to the computer is firmly attached. If you are still unable to resolve the problem, contact TOSHIBA Support. Problem Procedure Cannot access LAN Check for a firm cable connection between the LAN jack and the LAN hub.

  • Page 99: Toshiba Support

    TOSHIBA Support. TOSHIBA support If you require any additional help using your computer or if you are having problems operating the computer, you might need to contact TOSHIBA for additional technical assistance. Before you call Some problems you experience might be related to software or the operating system so it is important that you investigate other sources of assistance first.
  • Page 100 TOSHIBA technical support If you are still unable to solve the problem and suspect that it is hardware- related, read the enclosed warranty booklet or visit the TOSHIBA technical support website http://pc-support.toshiba.eu User's Manual 6-16...

  • Page 101: Appendix Specifications

    Chapter 7 Appendix Specifications This section summarizes the technical specifications of the computer. Physical Dimensions The following physical dimensions do not include parts that extend beyond the main body. The physical dimensions vary depending on the model you purchased. Size Approximately 316(w) x 227 (d) x 17.9 (h) millimeters (not including parts that extend beyond the main body).

  • Page 102: Ac Power Cord And Connectors

    External RGB monitor port pin assignment Signal Name Description Red Video Signal Green Video Signal Blue Video Signal Reserved Reserved Ground Ground Ground Ground Power Supply Ground Reserved Reserved Serial Data Signal HSYNC Horizontal Sync Signal VSYNC Vertical Sync Signal Serial Clock Signal I/O (I): Input to computer I/O (O): Output from computer...
  • Page 103 Certification agencies China: U.S. and Canada: UL listed and CSA certified No. 18 AWG, Type SVT or SPT-2 Australia: Japan: DENANHO Europe: Austria: Italy: Belgium: CEBEC The Netherlands: KEMA Denmark: DEMKO Norway: NEMKO Finland: FIMKO Sweden: SEMKO France: LCIE Switzerland: Germany: United Kingdom: In Europe, two conductors power cord must be VDE type, H05VVH2-F or...

  • Page 104: Information For Wireless Devices

    Australia Europe, Africa, South Africa, Middle-East AS approved Approved by the appropriate agency Canada China CSA approved CCC approved State of Israel Africa Approved by the appropriate SII approved agency Switzerland Italy Approved by the appropriate Approved by the appropriate agency agency Information for Wireless Devices...
  • Page 105 Because wireless products operate within the guidelines found in radio frequency safety standards and recommendations, TOSHIBA believes that wireless products are safe for use by consumers. These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature.
  • Page 106 If this occurs, the outsider might illegally access your system, eavesdrop, or cause the loss or destruction of stored data. TOSHIBA is not liable for the loss of data due to eavesdropping or illegal access through the wireless LAN and the damage thereof. Card Specifications Compatibility IEEE 802.11 Standard for Wireless LANs...
  • Page 107 Wireless communication is often subject to local radio regulations. Although Wireless LAN wireless networking products have been designed for operation in the license-free 2.4 GHz and 5 GHz band, local radio regulations might impose a number of limitations to the use of wireless communication equipment.
  • Page 108 Worldwide operation ® The Bluetooth radio transmitter and receiver operate in the 2.4 GHz band, which is license-free and compatible with radio systems in most countries in the world. Radio links You can easily establish links between two or more devices, with these links being maintained even if the devices are not within a line-of-sight of each other.
  • Page 109 Russian Limited Using SRD (Short Range Device) with Federation: implementation FHSS (Frequency-Hopping Spread Spectrum) modulation. Maximum 2.5mW (4dBm) EIRP (Equivalent Isotropically Radiated Power) is permitted to use. Maximum 100mW (20dBm) EIRP is permitted to use with the following conditions: Permitted to use SRD for outdoor applications without restriction on installation height only for purposes of gathering telemetry...
  • Page 110 Using SRD with DSSS (Direct Sequence Spread Spectrum) and other than FHSS wideband modulation. Maximum EIRP density is 2mW/ MHz. Maximum100mW (20dBm) EIRP is permitted to use. Maximum EIRP density is 20mW/ MHz. Maximum 100mW (20dBm) EIRP is permitted to use with the following condition: It is permitted to use SRD for outdoor applications only for...
  • Page 111 Maximum Power Output (2400 - 2483.5 MHz) IEEE802.11 b/ Maximum 100mW (20dBm) EIRP g/n mode / Bluetooth (2400 - 2483.5 MHz) BLE Maximum 10mW (10dBm) EIRP (5150 - 5725 MHz) IEEE802.11 a/n/ Maximum 200mW (23dBm) EIRP ac mode The low band 5.15 - 5.35 GHz is for indoor use only.
  • Page 112 sujet aux deux conditions suivantes: (1) le dispositif ne doit pas produire de brouillage préjudiciable, et (2) ce dispositif doit accepter tout brouillage reçu, y compris un brouillage susceptible de provoquer un fonctionnement indésirable. Les dispositifs fonctionnant dans la bande 5.15-5.25GHz sont réservés uniquement pour une utilisation à...
  • Page 113 Taiwan Article 12 Without permission granted by the NCC, any company, enterprise, or user is not allowed to change frequency, enhance transmitting power or alter original characteristic as well as performance to an approved low power radio frequency devices. Article 14 The low power radio-frequency devices shall not influence aircraft security and interfere legal communications;...
  • Page 114 Contact an authorized TOSHIBA service provider if you have problems with interference caused by this product to Other Radio Stations. 2. Indication for Wireless LAN The indication shown below appears on this equipment. (1)(2) (3)(4) 2.4: This equipment uses a frequency of 2.4GHz.

  • Page 115: Information About Intel® Amt

    Device Authorization This device obtains the Technical Regulation Conformity Certification and it belongs to the device class of radio equipment of low-power data communication system radio station stipulated in the Telecommunications Business Law of Japan. ® Intel Dual Band Wireless-AC 8265 The Name of the radio equipment: 8265NGW DSP Research, Inc.
  • Page 116 To disable the AMT function, do the following: Select MEBx Login, and enter the default password “admin” in the password field. Enter a new password. Password must comply with the following requirements concerning character types and length: Must be between 8 and 32 characters long. Must contain at least one number (“0”, “1-9”).
  • Page 117 When using the computer with the AC adaptor connected and the AMT function set to enabled, power might still be supplied to the system memory even when the computer power is turned off, or the computer is in Sleep Mode or Hibernation Mode. When connecting the AC adaptor, the computer is powered and can be turned on.

  • Page 118: Information About Intel® Authenticate

    For optimum performance, use your computer product only under recommended conditions. Read additional restrictions in your product documentation. Contact TOSHIBA technical service and support, refer to TOSHIBA support section for more information.
  • Page 119 Published battery life numbers are achieved on select models and configurations tested by TOSHIBA at the time of publication. Recharge time varies depending on usage. Battery might not charge while computer is consuming full power.
  • Page 120 powers of 2 for the definition of 1 GB = 2 = 1,073,741,824 bytes, and therefore shows less storage capacity. Available storage capacity will also be less if the product includes one or more pre-installed operating systems, such as Microsoft Operating System and/or pre-installed software applications, or media content.

  • Page 121: Index

    Index AC adaptor Equipment checklist 2-1 additional 4-21 External monitor connecting 2-3 problems 6-14 DC IN 19V jack 3-3 Hard disk drive Battery automatic power off 5-8 extending life 4-10 monitoring capacity 4-9 save mode 5-9 types 4-7 Keyboard Bluetooth® 7-7 Function keys F1...F12 4-3 problems 6-7 Windows special keys 4-4...
  • Page 122 Video mode 4-23 Memory Media Card 6-8 Overheating power down 6-5 Power 6-4 Real Time Clock 6-6 Web Camera 3-8 Sound system 6-13 TOSHIBA support 6-15 Wireless communication 7-5 Touch Pad 6-9 USB device 6-11 USB mouse 6-9 User's Manual Index-2...

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