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Dell Vostro 16 5635 Owner's Manual
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Dell Vostro 16 5635 Owner's Manual

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Vostro 16 5635
Owner's Manual
Regulatory Model: P117F
Regulatory Type: P117F008
February 2023
Rev. A00

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Summary of Contents for Dell Vostro 16 5635

  • Page 1 Vostro 16 5635 Owner's Manual Regulatory Model: P117F Regulatory Type: P117F008 February 2023 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2023 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Chapter 1: Views of Vostro 16 5635....................7 Right......................................7 Left......................................7 Top......................................8 Front....................................... 9 Bottom....................................10 Chapter 2: Set up your Vostro 16 5635..................11 Chapter 3: Specifications of Vostro 16 5635................13 Dimensions and weight..............................13 Processor..................................... 13 Chipset....................................14 Operating system................................14 Memory....................................14...
  • Page 4 After working inside your computer........................28 BitLocker..................................28 Recommended tools................................. 28 Screw list.....................................29 Major components of Vostro 16 5635......................... 30 Chapter 5: Removing and installing Customer Replaceable Units (CRUs)........32 Base cover..................................32 Removing the base cover............................32 Installing the base cover............................34 Fan......................................
  • Page 5 Clearing BIOS (System Setup) and System passwords..................88 Chapter 9: Troubleshooting......................89 Handling swollen Lithium-ion batteries........................89 Locate the Service Tag or Express Service Code of your Dell computer ..........89 Dell SupportAssist Pre-boot System Performance Check diagnostics............... 90 Running the SupportAssist Pre-Boot System Performance Check..............90 Built-in self-test (BIST)..............................
  • Page 6 Real-Time Clock (RTC Reset)............................93 Backup media and recovery options..........................93 WiFi power cycle................................93 Drain residual flea power (perform hard reset)......................93 Chapter 10: Getting help and contacting Dell................95 Contents...

  • Page 7: Chapter 1: Views Of Vostro 16 5635

    Views of Vostro 16 5635 Right 1. SD-card slot Reads from and writes to the SD card. The computer supports the following card types: ● Secure Digital (SD) ● Secure Digital High Capacity (SDHC) ● Secure Digital Extended Capacity (SDXC) 2.

  • Page 8: Top

    When the computer is turned on, press the power button to put the computer into sleep state; press and hold the power button for 10 seconds to force shut-down the computer. If the power button has a fingerprint reader, place your finger on the power button to log in. Views of Vostro 16 5635...

  • Page 9: Front

    The left-click area is enabled when you touch the touchpad. 4. Precision touchpad Move your finger on the touchpad to move the mouse pointer. Tap to left-click and two fingers tap to right-click. Front 1. Left microphone Views of Vostro 16 5635...

  • Page 10: Bottom

    Provide audio output. 2. Service Tag and regulatory labels The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your computer and access warranty information. The regulatory label contains regulatory information of your computer.

  • Page 11: Chapter 2: Set Up Your Vostro 16 5635

    2. Finish Windows setup. Follow the on-screen instructions to complete the setup. When setting up, Dell recommends that you: ● Connect to a network for Windows updates.
  • Page 12 Dell Update, search in the Knowledge Base Resource at www.dell.com/ support. Dell Digital Delivery Download software applications, which are purchased but not preinstalled on your computer. For more information on using Dell Digital Delivery, search in the Knowledge Base Resource at www.dell.com/support. Set up your Vostro 16 5635...

  • Page 13: Chapter 3: Specifications Of Vostro 16 5635

    Specifications of Vostro 16 5635 Dimensions and weight The following table lists the height, width, depth, and weight of your Vostro 16 5635. Table 2. Dimensions and weight Description Values Height: Front height 15.67 mm (0.62 in.) Rear height 17.95 mm (0.71 in.) Width 356.78 mm (14.05 in.)

  • Page 14: Chipset

    Chipset The following table lists the details of the chipset supported by your Vostro 16 5635. Table 4. Chipset Description Values Chipset Integrated in processor Processor AMD Ryzen 5/7 DRAM bus width 128-bit Flash EPROM 16 MB PCIe bus Up to Gen 3...

  • Page 15: Internal Slots

    To learn more about the features of different types of M.2 cards, search in the Knowledge Base Resource at www.dell.com/support. Ethernet The following table lists the wired Ethernet Local Area Network (LAN) specifications of your Vostro 16 5635. Table 8. Ethernet specifications Description Values...

  • Page 16: Audio

    Your Vostro 16 5635 supports one of the following storage configurations: ● One M.2 2230 solid-state drive ● One M.2 2280 solid-state drive The primary drive of your Vostro 16 5635 is the M.2 drive where your operating system is installed. Specifications of Vostro 16 5635...

  • Page 17: Media-Card Reader

    M.2 2280 solid-state drive PCIe Gen3.0x4 NVMe QLC, up to 32 Up to 1 TB Gbps Media-card reader The following table lists the media cards supported by your Vostro 16 5635. Table 12. Media-card reader specifications Description Values Media-card type...

  • Page 18: Keyboard Shortcuts

    The fn key is also used with selected keys on the keyboard to invoke other secondary functions. Table 15. List of keyboard shortcuts Function key Behavior fn + B Pause/Break fn + S Toggle scroll lock fn + R System request Specifications of Vostro 16 5635...

  • Page 19: Camera

    + esc Toggle fn-key lock fn + left arrow Home fn + right arrow Camera The following table lists the camera specifications of your Vostro 16 5635. Table 16. Camera specifications Description Values Number of cameras Camera type RGB FHD Camera...

  • Page 20: Power Adapter

    Power adapter The following table lists the power adapter specifications of your Vostro 16 5635. Table 18. Power adapter specifications Description Values Type 65 W AC adapter, 4.50 mm barrel type Connector dimensions: External diameter 4.50 mm Internal diameter 2.90 mm Input voltage 100 VAC–240 VAC...

  • Page 21: Display

    Operating and storage temperature ranges may differ among components, so operating or storing the device outside these ranges may impact the performance of specific components. Display The following table lists the display specifications of your Vostro 16 5635. Table 20. Display specifications Description...

  • Page 22: Fingerprint Reader (Optional)

    Fingerprint-reader sensor resolution 500 dpi Fingerprint-reader sensor pixel size 108 x 88 pixels GPU—Integrated The following table lists the specifications of the integrated Graphics Processing Unit (GPU) supported by your Vostro 16 5635. Table 22. GPU—Integrated Controller Memory size Processor...

  • Page 23: Multiple Display Support Matrix

    Multiple display support matrix The following table lists the multiple display support matrix for your Vostro 16 5635. Table 24. Multiple display support matrix Graphics Card Direct Graphics Controller Supported external displays Supported external Direct Output Mode with computer internal display...

  • Page 24: Comfortview

    ComfortView mode can be enabled and configured using the Dell CinemaColor application. ComfortView mode complies with TÜV Rheinland's requirement for low blue light software solutions. Low blue light: Dell ComfortView software technology reduces harmful blue light emissions to make extended screen time easy on your eyes.

  • Page 25: Chapter 4: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 26: Safety Precautions

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 27: Esd Field Service Kit

    Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag. ● Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Working inside your computer...

  • Page 28: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.

  • Page 29: Screw List

    Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is restored when the component is replaced.

  • Page 30: Major Components Of Vostro 16 5635

    Table 27. Screw list (continued) Component Screw type Quantity Screw image Touchpad M2x1.8 Display hinges M2.5x5 Major components of Vostro 16 5635 The following image shows the major components of Vostro 16 5635. 1. Base cover 2. Power-adapter port Working inside your computer...
  • Page 31 18. Fingerprint module NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.

  • Page 32: Chapter 5: Removing And Installing Customer Replaceable Units (Crus)

    Removing and installing Customer Replaceable Units (CRUs) The replaceable components in this chapter are Customer Replaceable Units (CRUs). CAUTION: Customers can replace only the Customer Replaceable Units (CRUs) following the safety precautions and replacement procedures. NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Base cover Removing the base cover Prerequisites...
  • Page 33 Removing and installing Customer Replaceable Units (CRUs)

  • Page 34: Installing The Base Cover

    Steps 1. Remove the seven screws (M2x4) that secure the base cover to the palm-rest and keyboard assembly. 2. Loosen the two captive screws that secure the base cover to the palm-rest and keyboard assembly. 3. Using a plastic scribe, pry the base cover from the top left and continue to work on the sides to open the base cover. 4.
  • Page 35 Steps 1. Ensure the battery cable has been connected to the system board. 2. Place and snap the base cover into place on the palm-rest and keyboard assembly. Removing and installing Customer Replaceable Units (CRUs)

  • Page 36: Fan

    3. Tighten the two captive screws on the base cover. 4. Replace the seven screws (M2x7) that secure the base cover to the palm-rest and keyboard assembly. Next steps 1. Follow the procedure in After working inside your computer. Removing the fan Prerequisites 1.

  • Page 37: Wireless Card

    About this task The following image(s) indicate the location of the fan and provides a visual representation of the installation procedure. Steps 1. Align the screw holes of the fan with the screw holes on the palm-rest and keyboard assembly. 2.

  • Page 38: Installing The Wireless Card

    Steps 1. Remove the screw (M2x3) that secures the wireless-card bracket to the system board. 2. Lift the wireless-card bracket off the wireless card. 3. Disconnect the antenna cables from the wireless card. 4. Slide and remove the wireless card from the wireless-card slot. Installing the wireless card Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
  • Page 39 Steps 1. Align the notch on the wireless card with the tab on the wireless-card slot and insert the wireless card at an angle into the wireless-card slot. 2. Connect the antenna cables to the wireless card. 3. Align and place the wireless-card bracket on the wireless card. 4.

  • Page 40: Solid-State Drive

    Solid-state drive Removing the M.2 2230 solid-state drive Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task NOTE: Before removing the base cover, ensure that there is no SD card installed in the SD card slot on your computer. NOTE: If you are replacing the M.2 2230 solid-state drive with an M.2 2280 solid-state drive, the following images indicate how to remove the M.2 2230 solid-state drive from the M.2 2230 solid-state drive bracket.

  • Page 41: Removing The M.2 2280 Solid-State Drive

    About this task NOTE: This computer supports two solid-state drive form factors. ● M.2 2230 ● M.2 2280 If you are replacing the M.2 2280 solid-state drive with an M.2 2230 solid-state drive, the following images indicate how to install the solid-state drive bracket to the M.2 2230 solid-state drive card before installing the 2230 solid-state drive to the computer.

  • Page 42: Installing The M.2 2280 Solid-State Drive

    NOTE: Device Encryption will be triggered when either the system board or storage (SSD) is replaced. Refer to BitLocker for more information on suspending BitLocker The following image(s) indicate the location of the M.2 2280 solid-state drive and provides a visual representation of the removal procedure.
  • Page 43 Steps 1. Align the notch on the M.2 2280 solid-state drive with the tab on the solid-state drive slot. 2. Gently slide the M.2 2280 solid-state drive into the solid-state drive slot. 3. Replace the screw (M2x3) that secures the M.2 2280 solid-state drive to the system board. Next steps 1.

  • Page 44: Chapter 6: Removing And Installing Field Replaceable Units (Frus)

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 45: Installing The Battery

    1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task NOTE: Before removing the base cover, ensure that there is no SD card installed in the SD card slot on your computer. The following image(s) indicate the location of the battery and provides a visual representation of the removal procedure.

  • Page 46: Heat Sink

    Steps 1. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 2. Replace the five screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 3. Route the battery cable through the tabs and reconnect it to the system board. 4.

  • Page 47: Installing The Heat Sink

    Steps 1. In reverse sequential order (4>3>2>1), loosen the four captive screws that secure the heat sink to the system board. 2. Lift the heat sink off the system board. Installing the heat sink Prerequisites CAUTION: The information in this section is intended for authorized service technicians only. If you are replacing a component, remove the existing component before performing the installation process.

  • Page 48: Speaker

    Steps 1. Align the captive screws on the heat sink to the screw holes on the system board. 2. In sequential order (1>2>3>4), tighten the four captive screws that secure the heat sink to the system board. Next steps 1. Install the base cover.

  • Page 49: Installing The Speakers

    Steps 1. Open the latch and disconnect the touchpad cable from the system board. 2. Open the latch and disconnect the keyboard cable from the system board. 3. Peel the tapes that secure the WLAN cable to the system board. 4.
  • Page 50 If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the speakers and provides a visual representation of the installation procedure. Steps 1. Using the alignment posts, place the speakers (woofers) on the palm-rest and keyboard assembly. 2.

  • Page 51: Coin-Cell Battery

    Next steps 1. Install the battery. 2. Install the base cover. 3. Follow the procedure in After working inside your computer. Coin-cell battery Removing the coin-cell battery Prerequisites CAUTION: The information in this section is intended for authorized service technicians only. 1.

  • Page 52: Installing The Coin-Cell Battery

    Installing the coin-cell battery Prerequisites CAUTION: The information in this section is intended for authorized service technicians only. If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the coin-cell battery and provides a visual representation of the installation procedure.
  • Page 53 About this task NOTE: Before removing the base cover, ensure that there is no SD card installed in the SD card slot on your computer. NOTE: The I/O board includes a RJ45 network-port assembly. If you are replacing the I/O board, ensure that you remove the RJ45 network-port assembly from the old I/O board and install it in the new I/O board.

  • Page 54: Installing The I/O Board

    6. Remove the two screws (M2x3) that secure the I/O board to the palm-rest and keyboard assembly. 7. Lift the I/O board off the palm-rest and keyboard assembly. Installing the I/O board Prerequisites CAUTION: The information in this section is intended for authorized service technicians only. If you are replacing a component, remove the existing component before performing the installation process.

  • Page 55: Power Button With Optional Fingerprint Reader

    4. Replace the two screws (M2x3) that secure the I/O board to the palm-rest and keyboard assembly. 5. Connect the I/O-board cable to the I/O board. 6. Close the latch and replace the clear adhesive tape. 7. Connect the fingerprint-reader cable to the I/O board and close the latch to secure the cable. 8.

  • Page 56: Installing The Power Button With Optional Fingerprint Reader

    Steps 1. Remove the three screws (M2.5x5) that secure the left display hinge to the system board. 2. Open the left display hinge at an angle of 90 degrees. 3. Remove the screw (M2x3) that secures the power button with optional fingerprint reader with optional fingerprint reader to the palm-rest and keyboard assembly.

  • Page 57: Power-Button Module

    Next steps 1. Install the board. 2. Install the base cover. 3. Follow the procedure in After working inside your computer. Power-button module Removing the power button Prerequisites CAUTION: The information in this section is intended for authorized service technicians only. 1.

  • Page 58: Installing The Power Button

    Installing the power button Prerequisites CAUTION: The information in this section is intended for authorized service technicians only. If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the power button and provides a visual representation of the installation procedure.

  • Page 59: Power-Adapter Port

    Power-adapter port Removing the power-adapter port Prerequisites CAUTION: The information in this section is intended for authorized service technicians only. 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task NOTE: Before removing the base cover, ensure that there is no SD card installed in the SD card slot on your computer. The following image(s) indicate the location of the power-adapter port and provides a visual representation of the removal procedure.

  • Page 60: Display Assembly

    About this task The following image(s) indicate the location of the power-adapter port and provides a visual representation of the installation procedure. Steps 1. Place the power-adapter port into the slot on the palm-rest and keyboard assembly. 2. Connect the power-adapter port cable to the system board. 3.
  • Page 61 Steps 1. Remove the three screws (M2.5x5) that secure the left display hinge to the system board. 2. Open the left display hinge at an angle of 90 degrees. 3. Remove the three screws (M2.5x5) that secure the right display hinge to the system board. 4.

  • Page 62: Installing The Display Assembly

    Installing the display assembly Prerequisites CAUTION: The information in this section is intended for authorized service technicians only. If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the display assembly and provides a visual representation of the installation procedure.

  • Page 63: Trusted Platform Module

    2. Gently place the palm-rest and keyboard assembly under the display hinges. 3. Close the left display hinge and align the screw holes on the left display hinge with the screw holes on the palm-rest and keyboard assembly. 4. Replace the three screws (M2.5x5) that secure the left display hinge to the palm-rest and keyboard assembly. 5.

  • Page 64: Installing The Trusted Platform Module (Tpm) Board

    Steps 1. Remove the two screws (M2x3.5) that secure the TPM board to the system board. 2. Lift the TPM board off the system board. Installing the Trusted Platform Module (TPM) board Prerequisites CAUTION: The information in this section is intended for authorized service technicians only. If you are replacing a component, remove the existing component before performing the installation process.

  • Page 65: System Board

    System board Removing the system board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the M.2 2230 solid-state drive M.2 2280 solid-state drive, whichever applicable. 4. Remove the wireless card. 5.
  • Page 66 Steps 1. Remove the three screws (M2.5x5) that secure the right display hinge to the system board. 2. Open the right display hinge at an angle of 90 degrees. 3. Peel the tape that secures the display-cable connector latch to the system board. 4.

  • Page 67: Installing The System Board

    13. Open the latch and disconnect the I/O board cable from the system board 14. Disconnect the fan cable from the system board. 15. Remove the two screws (M2x1.8) that secure the system board to the palm-rest and keyboard assembly. 16.
  • Page 68 Steps 1. Install the system board at an angle and ensure that the ports are properly aligned with the port openings. 2. Place the system board on the palm-rest and keyboard assembly. 3. Align the screw holes on the system board with the screw holes on the palm-rest and keyboard assembly. 4.

  • Page 69: Touchpad

    13. Replace the two screws (M2x4) that secure the Type-C port-bracket to the system board. 14. Connect the power-adapter port cable to the system board. 15. Adhere the tapes that secure the power-adapter port cable to the system board. 16. Connect the display cable from the system board and close the latch. 17.

  • Page 70: Installing The Touchpad

    Steps 1. Open the latch of the touchpad connector and disconnect the touchpad cable from the touchpad. 2. Remove the three screws (M1.6x2) that secure the touchpad bracket to the palm-rest and keyboard assembly. 3. Lift the touchpad bracket off the palm-rest and keyboard assembly. 4.

  • Page 71: Palm-Rest And Keyboard Assembly

    Steps 1. Slide the touchpad onto the palm-rest and keyboard assembly. 2. Replace the two screws (M2x1.8) that secure the touchpad to the palm-rest and keyboard assembly. 3. Align the touchpad bracket and place it on the palm-rest and keyboard assembly. 4.

  • Page 72: Installing The Palm-Rest And Keyboard Assembly

    Steps After performing the pre-requisites, you are left with the palm-rest and keyboard assembly. Installing the palm-rest and keyboard assembly Prerequisites CAUTION: The information in this section is intended for authorized service technicians only. If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the palm-rest and keyboard assembly and provides a visual representation of the installation procedure.
  • Page 73 Steps Place the palm-rest and keyboard assembly on a flat and clean surface and perform the post-requisites to install the palm-rest and keyboard assembly. Next steps NOTE: The system board can be removed and installed along with the heat sink, when you replace the palm-rest and keyboard assembly.

  • Page 74: Chapter 7: Software

    ● Windows 11 Home, 64-bit ● Windows 10 Pro, 64-bit ● Windows 10 Home, 64-bit Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347. Software...

  • Page 75: Chapter 8: Bios Setup

    BIOS setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 76: One Time Boot Menu

    The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: ● Removable Drive (if available) ● STXXXX Drive (if available) NOTE: XXX denotes the SATA drive number. ● Optical Drive (if available) ●...
  • Page 77 Table 29. System setup options—System information menu (continued) Overview AC Adapter Displays whether the AC adapter is connected or not. Processor Information Processor Type Displays the processor type. Maximum Clock Speed Displays the maximum processor clock speed. Minimum Clock Speed Displays the minimum processor clock speed.
  • Page 78 Table 30. System setup options—Boot Configuration menu (continued) Boot Configuration By default, the Deployed Mode is enabled. Expert Key Management Enable Custom Mode Enable or disable custom mode. By default, the custom mode option is not enabled. Custom Mode Key Management Select the custom values for expert key management.
  • Page 79 Table 32. System setup options—Storage menu (continued) Storage Type Displays the M.2 PCIe SSD type information of the system. Device Displays the M.2 PCIe SSD device information of the system. Enable MediaCard Secure Digital (SD) Card Enable or disable the SD card. By default, the Secure Digital (SD) Card option is enabled.
  • Page 80 By default, the Enable USB Wake Support option is disabled. Wake on Dell USB-C Dock When enabled, connecting a Dell USB-C Dock will wake the system from Standby, Hibernate, and Power Off. By default, the Wake on Dell USB-C Dock option is enabled.
  • Page 81 Table 36. System setup options—Security menu (continued) Security SHA-256 When enabled, the BIOS and TPM will use the SHA-256 hash algorithm to extend measurements into the TPM PCRs during BIOS boot. By default, the SHA-256 option is enabled. Clear Enables to clear the TPM owner information and returns the TPM to the default state.
  • Page 82 Service operating system does not boot or is not installed. By default, the option is enabled. Dell Auto operating system Recovery Controls the automatic boot flow for SupportAssist System Resolution Console Threshold and for Dell operating system Recovery Tool. BIOS setup...
  • Page 83 Table 38. System setup options—Update, Recovery menu (continued) Update, Recovery By default, the threshold value is set to 2. Table 39. System setup options—System Management menu System Management Service Tag Displays the Service Tag of the system. Asset Tag Create a system Asset Tag. AC Behavior Wake on AC Enable or disable the wake on AC option.
  • Page 84 Table 42. System setup options—Virtualization menu (continued) Virtualization By default, the option is enabled. VT for Direct I/O When enabled, the system will be able to perform Virtualization Technology for Direct I/O (VT-d). By default, the option is enabled. Intel Trusted Execution Technology (TXT) Enable Intel Trusted Execution Specifies whether a measured Virtual Machine Monitor (MVMM) can use the...

  • Page 85: Updating The Bios

    Updating the BIOS in Windows to download the latest BIOS setup program file. 2. Create a bootable USB drive. For more information, search the Knowledge Base Resource at www.dell.com/support. 3. Copy the BIOS setup program file to the bootable USB drive.

  • Page 86: Updating The Bios In Linux And Ubuntu

    One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 87: Assigning A System Setup Password

    CAUTION: The password features provide a basic level of security for the data on your computer. CAUTION: Anyone can access the data that is stored on your computer if it is not locked and left unattended. NOTE: System and setup password feature is disabled. Assigning a system setup password Prerequisites You can assign a new System or Admin Password only when the status is in Not Set.

  • Page 88: Clearing Cmos Settings

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 89: Chapter 9: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 90: Dell Supportassist Pre-Boot System Performance Check Diagnostics

    Check diagnostics About this task SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to: ●...

  • Page 91: Lcd Power Rail Test (L-Bist)

    LCD Built-in Self Test (BIST) Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and PC settings.

  • Page 92: System-Diagnostic Lights

    Check diagnostics. Recovering the operating system When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell SupportAssist OS Recovery. Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows operating system.
  • Page 93 You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures. For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at www.dell.com/serviceabilitytools.
  • Page 94 6. Install the battery. 7. Install the base cover. 8. Connect the power adapter to your computer. 9. Turn on your computer. NOTE: For more information about performing a hard reset, search in the Knowledge Base Resource at www.dell.com/ support. Troubleshooting...
  • Page 95 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 48. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...

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