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Lenovo 30G1003QGE Hardware Maintenance Manual
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Lenovo 30G1003QGE Hardware Maintenance Manual

Lenovo 30G1003QGE Hardware Maintenance Manual

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ThinkStation P360 Ultra
Hardware Maintenance Manual

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  • Page 1 ThinkStation P360 Ultra Hardware Maintenance Manual...
  • Page 2 Second Edition (September 2022) © Copyright Lenovo 2022. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-...

  • Page 3: Table Of Contents

    ....77 Chapter 5. RAID ... . 39 What is RAID ....© Copyright Lenovo 2022...
  • Page 4 About this manual ® This manual provides service and reference information for ThinkStation computers listed on the front cover. Illustrations in this manual might look different from your product. Use this manual along with the advanced diagnostic tests to troubleshoot problems. Important: This manual is intended only for trained service technicians who are familiar with ThinkStation computers.

  • Page 5: Chapter 1. Important Safety Information

    Avoid contact with hot components inside the computer. During operation, some components become hot enough to burn the skin. Before you open the computer cover, turn off the computer, disconnect power, and wait approximately 10 minutes for the components to cool. © Copyright Lenovo 2022...

  • Page 6: Electrical Safety

    Electrical safety CAUTION: Electrical current from power, telephone, and communication cables can be hazardous. To avoid personal injury or equipment damage, disconnect the attached power cords, telecommunication systems, networks, and modems before you open the computer covers, unless instructed otherwise in the installation and configuration procedures.

  • Page 7: Safety Inspection Guide

    – Power supply units – Pumps – Blowers and fans – Motor generators and similar units. (This practice ensures correct grounding of the units.) • If an electrical accident occurs: – Use caution; do not become a victim yourself. – Switch off power. –...

  • Page 8: Handling Electrostatic Discharge-Sensitive Devices

    Handling electrostatic discharge-sensitive devices Any computer part containing transistors or integrated circuits (ICs) should be considered sensitive to electrostatic discharge (ESD). ESD damage can occur when there is a difference in charge between objects. Protect against ESD damage by equalizing the charge so that the machine, the part, the work mat, and the person handling the part are all at the same charge.
  • Page 9 • Spanish DANGER Electrical current from power, telephone and communication cables is hazardous. To avoid a shock hazard: • Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. • Connect all power cords to a properly wired and grounded electrical outlet. •...
  • Page 10 When laser products (such as CD-ROMs, DVD-ROM drives, fiber optic devices, or transmitters) are installed, note the following: • Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device. •...
  • Page 11 Chapter 1 Important safety information...
  • Page 12 ≥18 kg (37 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) ThinkStation P360 Ultra Hardware Maintenance Manual...
  • Page 13 PERIGO A corrente elétrica proveniente de cabos de alimentação, de telefone e de comunicações é perigosa. Para evitar risco de choque elétrico: • Não conecte nem desconecte nenhum cabo ou execute instalação, manutenção ou reconfiguração deste produto durante uma tempestade com raios. •...
  • Page 14 PRECAUCIÓN: Quando produtos a laser (como unidades de CD-ROMs, unidades de DVD-ROM, dispositivos de fibra ótica ou transmissores) estiverem instalados, observe o seguinte: • Não remova as tampas. A remoção das tampas de um produto a laser pode resultar em exposição prejudicial à...
  • Page 15 Chapter 1 Important safety information...
  • Page 16 ThinkStation P360 Ultra Hardware Maintenance Manual...
  • Page 17 Chapter 1 Important safety information...
  • Page 18 DANGER Le courant électrique provenant de l'alimentation, du téléphone et des câbles de transmission peut présenter un danger. Pour éviter tout risque de choc électrique : • Ne manipulez aucun câble et n'effectuez aucune opération d'installation, d'entretien ou de reconfiguration de ce produit au cours d'un orage.
  • Page 19 Connexion Déconnexion 1. Mettez les unités HORS TENSION. 1. Mettez les unités HORS TENSION. 2. Commencez par brancher tous les cordons sur les 2. Débranchez les cordons d'alimentation des prises. unités. 3. Débranchez les câbles d'interface des connecteurs. 3. Branchez les câbles d'interface sur des 4.
  • Page 20 ≥18 kg (37 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) ATTENTION: Soulevez la machine avec précaution. ATTENTION: L'interrupteur de contrôle d'alimentation de l'unité et l'interrupteur dubloc d'alimentation ne coupent pas le courant électrique alimentantl'unité. En outre, le système peut être équipé de plusieurs cordonsd'alimentation.
  • Page 21 • Geräte niemals einschalten, wenn Hinweise auf Feuer, Wasser oder Gebäudeschäden vorliegen. • Die Verbindung zu den angeschlossenen Netzkabeln, Telekommunikationssystemen, Netzwerken und Modems ist vor dem Öffnen des Gehäuses zu unterbrechen, sofern in den Installations- und Konfigurationsprozeduren keine anders lautenden Anweisungen enthalten sind. •...
  • Page 22 Einige Lasergeräte enthalten eine Laserdiode der Klasse 3A oder 3B. Beachten Sie Folgendes: Laserstrahlung bei geöffneter Verkleidung. Nicht in den Strahl blicken. Keine Lupen oder Spiegel verwenden. Strahlungsbereich meiden. ≥18 kg ≥32 kg ≥55 kg ACHTUNG: Arbeitsschutzrichtlinien beim Anheben der Maschine beachten. ACHTUNG: Mit dem Netzschalter an der Einheit und am Netzteil wird die Stromversorgung für die Einheit nicht unterbrochen.
  • Page 23 Chapter 1 Important safety information...
  • Page 24 PERICOLO La corrente elettrica proveniente dai cavi di alimentazione, del telefono e di comunicazione può essere pericolosa. ThinkStation P360 Ultra Hardware Maintenance Manual...
  • Page 25 Per evitare il rischio di scosse elettriche: • Non collegare o scollegare qualsiasi cavo oppure effettuare l'installazione, la manutenzione o la riconfigurazione del prodotto durante un temporale. • Collegare tutti i fili elettrici a una presa di alimentazione correttamente cablata e dotata di messa a terra.
  • Page 26 Quando vengono installati prodotti laser (quali CD-ROM, unità DVD-ROM, unità a fibre ottiche o trasmittenti), tener presente quanto segue: • Non rimuovere gli sportelli. L'apertura di un'unità laser può determinare l'esposizione a radiazioni laser pericolose. All'interno dell'unità non vi sono parti su cui effettuare l'assistenza tecnica. •...
  • Page 27 Chapter 1 Important safety information...
  • Page 28 PELIGRO La corriente eléctrica procedente de cables de alimentación, teléfonos y cables de comunicación puede ser peligrosa. Para evitar el riesgo de descarga eléctrica: • No conecte ni desconecte los cables ni realice ninguna tarea de instalación, mantenimiento o reconfiguración de este producto durante una tormenta eléctrica. •...
  • Page 29 • Cualquier equipo que se conecte a este producto también debe conectarse a tomas de corriente debidamente cableadas. • Siempre que sea posible, utilice una sola mano para conectar o desconectar los cables de señal. • No encienda nunca un equipo cuando hay señales de fuego, agua o daños estructurales. •...
  • Page 30 PELIGRO Algunos productos láser tienen incorporado un diodo láser de clase 3A o clase 3B. Tenga en cuenta lo siguiente: Cuando se abre, queda expuesto a radiación láser. No mire directamente al rayo láser, ni siquiera con instrumentos ópticos, y evite exponerse directamente al rayo láser. ≥18 kg ≥32 kg ≥55 kg...

  • Page 31: Chapter 2. Important Service Information

    • Do not drop a system board or apply any excessive force to it. • Avoid rough handling of any kind. • Avoid bending a system board and hard pushing to prevent cracking at each Ball Grid Array (BGA) chipset. © Copyright Lenovo 2022...

  • Page 32: How To Use Error Codes

    Dynamic Configure To Order (CTO) model This model provides the ability for a customer to configure a Lenovo solution from a Web site, and have this configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label and eSupport will load these products as the 4-character MT, 4-character model, and 2-character country code.

  • Page 33: Chapter 3. Product Overview

    Chapter 3. Product overview Front 2. Power button with power indicator 1. ThinkStation® LED 3. Storage drive activity indicator 4. Headset audio connector 6. USB-C (Thunderbolt™ 4) connector 5. USB 3.2 connector Gen 2 © Copyright Lenovo 2022...

  • Page 34: Rear

    Rear 2. USB 3.2 connector Gen 2 (with smart power-on ™ 1. DisplayPort out connectors feature) 3. Power cord connector 4. Wi-Fi® antenna slot 6. Security-lock slot 5. Ethernet connectors 7. Chassis latch 8. USB 3.2 connectors Gen 2 ThinkStation P360 Ultra Hardware Maintenance Manual...

  • Page 35: Chapter 4. Service Checkout And Symptom-To-Fru Index

    • Machine type and model • Processor or hard disk drive upgrades • Failure symptom – Do diagnostics indicate a failure? – What, when, where, single, or multiple systems? – Is the failure repeatable? – Has this configuration ever worked? © Copyright Lenovo 2022...

  • Page 36: Symptom-To-Fru Index

    – If it has been working, what changes were made prior to its failing? – Is this the original reported failure? • Diagnostics version – Type and version level • Hardware configuration – Print (print screen) configuration currently in use –...

  • Page 37: Power Supply Problems

    Error FRU/Action The boot sector on the startup drive is corrupted. The drive must be formatted. Do the following: 1. Attempt to back up the data on the failing hard disk drive. 2. Using the operating system programs, format the hard disk drive.

  • Page 38: Post Error Codes

    POST error codes Each time you turn on the system, it performs a series of tests that check the operation of the system and some options. This series of tests are called the Power-On Self-Test, or POST. POST checks the following operations: •...

  • Page 39: Miscellaneous Error Conditions

    8998 Not enough shadow RAM resources This error message is displayed for OPTION ROM, not all devices when the shadow RAM resources initialized. Suggest to remove some for option ROM are insufficient. add-on cards, or change to UEFI If the legacy option ROM is mode in BIOS setup.
  • Page 40 Message/Symptom FRU/Action Incorrect memory size during POST 1. Run the Memory tests. 2. Memory Module 3. System Board "Insert a Diskette" icon appears with a known-good 1. System Board diagnostics diskette in the first 3.5-inch diskette drive. 2. Diskette Drive Cable 3.

  • Page 41: Undetermined Problems

    Message/Symptom FRU/Action Serial or parallel connector device failure (adapter 1. External Device Self-Test OK? connector) 2. External Device 3. Cable 4. Alternate Adapter 5. System Board Some or all keys on the keyboard do not work 1. Keyboard 2. Keyboard Cable 3.
  • Page 42 ThinkStation P360 Ultra Hardware Maintenance Manual...

  • Page 43: Chapter 5. Raid

    1. Restart the computer. When the logo screen is displayed, press F1 or Fn+F1. 2. Select Devices ➙ ATA Drive Setup and press Enter. 3. Select Configure SATA as and press Enter. 4. Select RAID and press Enter. 5. Press F10 or Fn+F10 to save the changes and exit. © Copyright Lenovo 2022...

  • Page 44: Configure Raid In Uefi Mode

    Configure RAID in UEFI mode This section provides instructions on how to configure RAID in UEFI mode. Create RAID volumes in UEFI mode Attention: All the existing data stored on the selected drives will be erased while the RAID volume is being created.

  • Page 45: Configure Raid In Legacy Mode

    Configure RAID in legacy mode This section provides instructions on how to configure RAID in legacy mode. Create RAID volumes in legacy mode To create RAID volumes: 1. Press Ctrl+I when prompted to enter the Intel (R) Rapid Storage Technology configuration utility during the computer startup.
  • Page 46 ThinkStation P360 Ultra Hardware Maintenance Manual...

  • Page 47: Chapter 6. Diagnostics

    4. Run the diagnostic program. 5. Recover your operating system. See “Self-help resources” on page 44. 6. If the problem persists, contact Lenovo. UEFI diagnostic program A UEFI diagnostic program is preinstalled on the computer. It enables you to test memory modules and internal storage devices, view system information, and check and recover bad sectors on internal storage devices.

  • Page 48: Lenovo Diagnostic Tools

    If you are unable to isolate and resolve the problem after running the Vantage app, save and print the log files created by the program. You might need the log files when you speak to a Lenovo technical support representative.
  • Page 49 • Setup Guide want. • This User Guide • Regulatory Notice Lenovo Support Web site with the latest support information of the following: • Drivers and software • Diagnostic solutions https://pcsupport.lenovo.com • Product and service warranty •...
  • Page 50 ThinkStation P360 Ultra Hardware Maintenance Manual...

  • Page 51: Chapter 7. Hardware Removal And Installation

    Common tool Isolated tweezers Common tool Hexagonal socket Common tool Silicone grease Consumable tool Polyamide tape Consumable tool Mylar tape Consumable tool Eraser Consumable tool Electrical tape Consumable tool Double-sided tape Consumable tool Conductive tape Consumable tool © Copyright Lenovo 2022...

  • Page 52: Major Frus And Crus

    Note: The silicone grease can be applied to the surfaces of the microprocessor and heat sink to eliminate air gaps. The hexagonal socket is used to pick up the antenna connectors. Major FRUs and CRUs Your computer contains the following types of CRUs and FRUs: •...
  • Page 53 Number Description Self-service CRU Optional-service CRU Dust filter* 2.5-inch hard disk drive bracket* 2.5-inch hard disk drive* Memory module Microprocessor PCI-Express card bracket* M.2 solid-state drive thermal kit* Chapter 7 Hardware removal and installation...
  • Page 54 Wi-Fi card* PCI-Express card holder* Chassis OEM logo kit* ac power adapter Power cord Mouse* Keyboard* For detailed FRU and CRU information, such as the FRU part numbers and supported computer models, go http://www.lenovo.com/serviceparts-lookup ThinkStation P360 Ultra Hardware Maintenance Manual...

  • Page 55: System Board

    System board Microprocessor socket Memory slot (SODIMM 1) Memory slot (SODIMM 3) System fan connector Chapter 7 Hardware removal and installation...

  • Page 56: Removing And Installing Hardware

    Coin-cell battery Auxiliary fan connector 1 Internal speaker connector Power connector for PCI-Express ×16 card PCI-Express ×16 card slot M.2 solid-state drive slot 2 M.2 solid-state drive slot 1 M.2 power connector M.2 Wi-Fi card slot Auxiliary fan connector 2 ThinkStation LED connector Memory slot (SODIMM 4) Memory slot (SODIMM 2)

  • Page 57: Dust Filter

    Dust filter Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. For access, remove all cables and devices connected to the front bezel. Replacement steps Chapter 7 Hardware removal and installation...

  • Page 58: Chassis

    Chassis Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Before you remove the chassis, turn off the computer and wait several minutes until the computer is cool. For access, do the following: 1. Turn off the computer and remove all connected devices and cables. 2.
  • Page 59 Replacement steps Chapter 7 Hardware removal and installation...

  • Page 60: Hard Disk Drive

    Note: Push the parts into place until you hear a clicking sound. Hard disk drive Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Attention: The internal storage drive is sensitive. Inappropriate handling might cause damage and permanent loss of data.
  • Page 61 Replacement steps Chapter 7 Hardware removal and installation...

  • Page 62: M.2 Solid-State Drive Thermal Kit

    M.2 solid-state drive thermal kit Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. The thermal kit might be very hot. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. For access, do the following: 1.

  • Page 63: M.2 Solid-State Drive

    Replacement steps M.2 solid-state drive Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Attention: The internal storage drive is sensitive. Inappropriate handling might cause damage and permanent loss of data. When handling the internal storage drive, observe the following guidelines: •...

  • Page 64: System Fan

    • Do not apply pressure to the internal storage drive. • Do not make the internal storage drive subject to physical shocks or vibration. Put the internal storage drive on a soft material, such as cloth, to absorb physical shocks. For access, remove these parts in order, if any: •...
  • Page 65 • 125-watt system fan Chapter 7 Hardware removal and installation...

  • Page 66: Memory Module

    Memory module Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Ensure that you follow the installation order for memory modules shown in the following illustration. ThinkStation P360 Ultra Hardware Maintenance Manual...
  • Page 67 Replacement procedure • Type 1 For access, remove the following parts in order: 1. “Power adapter and power cord” on page 52. Chapter 7 Hardware removal and installation...
  • Page 68 2. “Chassis” on page 54. • Type 2 For access, remove the following parts in order: 1. “Power adapter and power cord” on page 52. 2. “Chassis” on page 54. 3. “System Fan” on page 60. ThinkStation P360 Ultra Hardware Maintenance Manual...

  • Page 69: Heat Sink

    Heat sink Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. The heat sink might be very hot. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. For access, remove the following parts in order: Chapter 7 Hardware removal and installation...
  • Page 70 1. “Power adapter and power cord” on page 52. 2. “Chassis” on page 54. 3. “System Fan” on page 60 Notes: • Carefully remove the screws from the system board to avoid any possible damage to the system board. The screws cannot be removed from the heat sink. •...

  • Page 71: Pci-Express Card

    PCI-Express card Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Never block, cover or disable the side ventilation slot on the chassis. For access, do the following: 1. Remove the power adapter and cord. See “Power adapter and power cord” on page 52. 2.
  • Page 72 ThinkStation P360 Ultra Hardware Maintenance Manual...
  • Page 73 Chapter 7 Hardware removal and installation...

  • Page 74: Internal Speaker

    • Type 2 Note: Before installing a new PCI-Express card, remove any PCI-Express connector cables that impede the installation. Internal speaker Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. For access, do the following: 1.

  • Page 75: Wi-Fi Card And Wi-Fi Card Shield

    2. Disconnect the internal speaker cable from the system board. Removal steps Wi-Fi card and Wi-Fi card shield Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. For access, remove the following parts in order: 1.

  • Page 76: Front Wi-Fi Antenna

    Front Wi-Fi antenna Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. For access, remove the following parts in order: 1. “Power adapter and power cord” on page 52. 2. “Chassis” on page 54. 3.

  • Page 77: Rear Wi-Fi Antenna Cable

    Removal steps Rear Wi-Fi antenna cable Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. For access, remove the following parts in order: 1. “Power adapter and power cord” on page 52. 2. “Chassis” on page 54. 3.

  • Page 78: System Board (With Coin-Cell Battery)

    The heat sink and microprocessor might be very hot. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. For access, remove the following parts in order: 1. “Power adapter and power cord” on page 52. 2.
  • Page 79 The heat-sink-and-fan assembly and microprocessor might be hot. Before you open the computer cover, turn off the computer and wait for several minutes until the computer is cool. For access, remove the following parts in order: 1. “Power adapter and power cord” on page 52 2.
  • Page 80 Removal steps Note: The failing system board must be returned with a microprocessor socket cover to protect the pins during shipping and handling. ThinkStation P360 Ultra Hardware Maintenance Manual...

  • Page 81: Chapter 8. Notices And Trademarks

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
  • Page 82 Actual results may vary. Users of this document should verify the applicable data for their specific environment. This document is copyrighted by Lenovo and is not covered by any open source license, including any Linux agreement(s) which may accompany software included with this product. Lenovo may update this document at any time without notice.

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