Page 1 Getting Started Guide Sprint Mobile Broadband Smart Device MOTO Q by Motorola® www.sprint.com © 2007 Sprint Nextel. All rights reserved. SPRINT, the “Going Forward” logo, the NEXTEL name and logo, and other trademarks are trademarks of Sprint Nextel. Printed in the U.S.A.
Page 2 Motorola reserves the right to change or modify any information or specifications without notice or obligation. © Motorola, Inc., 2007. MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. Bluetooth trademarks are owned by their proprietor and used by Motorola, Inc.
Page 3: Table Of Contents
Table of Contents Welcome to Sprint ....... . .i Introduction ........ii Section 1: Getting Started .
Page 4 Using Call History ......... . 47 Using Speed Dial .
Page 5 2L. Using Voice Recognition ......110 About Voice Recognition ........111 Using Voice Recognition .
Page 6 Smart Practices While Driving ......153 4B. Motorola’s Warranty ......155 Motorola Limited Warranty for the United States and Canada .
Page 7: Welcome To Sprint
Welcome to Sprint Sprint and Nextel have come together offering you more choice and flexibility to do whatever you want, just about whenever you want. This powerful combination brings you access to more products, more services, and more of what you need, to do more of what you want.
Page 8: Introduction
Introduction This Getting Started Guide introduces you to Sprint Service and all the features of your new device. It’s divided into four sections: Section 1: Getting Started Section 2: Using Your Device Section 3: Sprint Service Features Section 4: Safety, Warranty, and Legal Information Throughout this guide, you'll find tips that highlight special shortcuts and timely reminders to help you make the most of your new device and service.
Page 9: Section 1: Getting Started
Section 1 Getting Started...
Page 10: Setting Up Service
Setting Up Service In This Section Getting Started With Sprint Service Setting Up Your Voicemail Sprint Account Passwords Getting Help Setting up service on your new device is quick and easy. This section walks you through the necessary steps to unlock your device, set up your voicemail, establish passwords, and contact Sprint for assistance with your wireless service.
Page 11: Getting Started With Sprint Service
Getting Started With Sprint Service Determining If Your Device Is Already Activated If you purchased your device at a Sprint Store, it is probably ready to use. If you received your device in the mail, it probably has been activated; all you need to do is unlock it. If your device is not activated, please call Sprint Customer Service at 1-888-211-4PCS (4727).
Page 12: Setting Up Your Voicemail
Setting Up Your Voicemail Unanswered phone calls are automatically transferred to your voicemail, even if your device is in use or turned off. Therefore, you may want to set up your voicemail and personal greeting as soon as your device is activated. To set up your voicemail: From standby mode, press and hold Follow the system prompts to:...
Page 13: Sprint Account Passwords
Sprint Account Passwords As a Sprint customer, you enjoy unlimited access to your personal account information, your voicemail account, and your data services account. To ensure that no one else has access to your information, you need to create passwords to protect your privacy.
Page 14: Getting Help
Getting Help Visit www.sprint.com You can go online to: Access your account information. Check your minutes used (depending on your Sprint service plan). View and pay your bill. Make your life easier by enrolling in Sprint online billing and automatic payment. Purchase accessories.
Page 15: Sprint 411
To access automated invoicing information: Press and then press the Call/Answer key (N). Note: This service may not be available in all Affiliate areas. Sprint 411 You have access to a variety of services and information through Sprint 411, including residential, business, and government listings;...
Page 17: Section 2: Using Your Device
Section 2 Using Your Device...
Page 18: About Your Device
S e c t i o n 2 A About Your Device In This Section Features of Your Device Getting More Information Your device is packed with features that simplify your life and expand your ability to stay connected to the people and information that are important to you.
Page 19: Features Of Your Device
Messaging™. You can view email and attachments (page 63). The synchronization features give you many ways to synchronize. For example: ActiveSync® with Microsoft® Exchange Server 2003, IrDa (infrared), and the Motorola mini USB connector (page 56). SMS Text Messaging (page 121) provides quick and convenient messaging capabilities.
Page 20 Bluetooth® capabilities lets you pair your device to other Bluetooth devices, including headsets and handsfree devices. You may also pair with a personal computer or handheld device for dial-up networking, using your device as a wireless modem (page 107). The built-in camera allows you to take full-color digital pictures and videos (page 85).
Page 21: Getting More Information
1-800-657-7576 (United States and Canada) or 1-888-390-6456 (TTY/TDD United States for hearing impaired). Motorola Software Update is an easy and convenient way to update your device to the latest available software. Access the tool and check for updates at http://www.hellomoto.com/update...
Page 22: Getting To Know Your Device
Getting to Know Your Device In This Section Your Device Accessories Turning Your Device On and Off Using the Battery and Charger Inserting and Removing a miniSD Card Your device has a lot of functionality packed into a sleek design. This section describes all the basic physical features of your device and how to use them.
Page 23: Your Device
Your Device Front View of Your Device 1. Earpiece 2. Navigation 3. Center Select Key 4. Left Softkey 5. Call/Answer 6. Home Key 7. ALT Key 8. Message/Display Off Key 9. Microphone Section 2B: Getting to Know Your Device 17. Undo/Back 16.
Page 24 Side Views of Your Device 18. Infrared Port 19. Memory Card Slot 22. Thumb Wheel 21. Undo/Back Button 20. Mini-USB Port Section 2B: Getting to Know Your Device...
Page 25 Back View of Your Device 23. Headset Jack 24. Camera Lens 25. Camera 27. Battery Door Flash Release Button 26. Speakers Section 2B: Getting to Know Your Device...
Page 26: Key Functions
Key Functions Earpiece lets your hear the caller and automated prompts. Navigation Key (S) scrolls through the device’s menu options and highlights items on the display. Use it to move up, down, left, and right. Center Select Key (s) selects the highlighted item when navigating through a menu or around the display.
Page 27 Enter Key (Á) starts a new line of text. When you are not in text entry mode, it selects the highlighted item when navigating through a menu or around the display. Power/End Key (O) powers your device on and off and ends a call.
Page 28: Accessories
Camera Lens lets you capture clear pictures and videos. Camera Flash help illuminate the pictures you take. Speakers are stereo-quality speakers. Battery Door Release Button lets you open the battery door. Accessories Your device comes with a Lithium Ion (Li-Ion) battery, a charger, and a mini-USB data cable.
Page 29: Turning Your Device On And Off
Turning Your Device On and Off Turning Your Device On To turn your device on: Press and hold the Power/End key (O) for approximately two seconds or until the display turns on. As your device connects to the network, you see a connecting message.
Page 30: Using The Battery And Charger
Sprint-approved or Motorola-approved batteries and accessories can be found at Sprint Stores, through Motorola; or call 1-888-242-4187 to order. They’re also available at www.sprint.com Sprint Accessories.
Page 31: Installing The Battery
Battery Use and Maintenance Sprint-approved or Motorola-approved Li-Ion chargers provide optimum performance. Other chargers may not fully charge the Li-Ion battery or may yield a reduced number of lifetime charge cycles. Extreme temperatures degrade battery performance. Do not store the battery where temperatures exceed 140°F (60°C) or fall below -4°F (-20°C).
Page 32 While holding the battery door release button, lift out the battery door. Insert the top of the battery into the battery area. Be sure the gold-colored areas on the battery are touching the battery contacts on the device. Press the battery down to secure it. Replace the battery door and press it gently until you hear a click.
Page 33: Charging The Battery
If the battery charge is getting too low, the battery icon blinks and the device sounds a warning tone. Always use a Sprint-approved or Motorola-approved desktop charger, travel charger, or vehicle power adapter to charge your battery.
Page 34 With the approved Li-Ion battery, you can recharge the battery before it completely runs down. Tip: You can also charge your battery using a Motorola-approved USB cable and a computer that supports charging through its USB port. Section 2B: Getting to Know Your Device...
Page 35 Note: If your battery has been completely drained, it cannot be charged via the USB cable plugged into the computer (this connection will only maintain current battery life). Use a wall charger or car charger to recharge the battery. Some computer USB ports provide a higher current than others, and will provide more rapid charging.
Page 36: Inserting And Removing A Minisd Card
Inserting and Removing a miniSD Card Your device supports the use of an optional miniSD (Secure Digital) memory card (available separately) to expand the device's available memory space. You can use cards with up to 1GB in memory. Using memory cards allows you to easily store images, videos, music, and voice data in your device.
Page 37 Insert miniSD, with the contacts facing down, into the exposed memory slot. Tip: The writing on the miniSD card should face up. Press in on the memory card until it clicks into place. Place memory card cover back in place and push to close.
Page 38 To remove a miniSD card from your device: Note: DO NOT remove your memory card while your device is using it or writing files on it. Doing so will result in loss or damage of data. Open memory slot cover. Press in on the memory card to eject it from the holder.
Page 39: Getting Around Your Device
Getting Around Your Device In This Section Understanding the Home Screen Navigating Menus and Lists Displaying Your Phone Number Setting the Volume Locking and Unlocking the Keypad Locking and Unlocking the Device Your device is designed to be easy to use. This section describes how to navigate the Home Screen and read the icons on it;...
Page 40: Understanding The Home Screen
Understanding the Home Screen The Home Screen displays when you turn on the device. You can access all the functions of your device from the Home Screen. To navigate icons or text in the Home Screen, press the Navigation key (S) up, down, left, or right, or turn the thumb wheel.
Page 41 Main menu shortcuts, messages, profile, Calendar, and more Softkey Labels Softkey labels show the current softkey functions. On the Home Screen, the left softkey label is always Start. This takes you to the main menu. Status Indicator Row Status indicators display at the top of the Home Screen. These are some of the status indicators that may appear in the status indicator row: Signal Strength Indicator (0)–...
Page 42 Battery Level Indicator (J)– Vertical bars show the battery charge level. Recharge the battery when your device shows one or two bars. Arrow indicators above the battery indicator, signifies data transfer to the device. Roam Indicator – The roam indicator ã shows when your device is seeking or using a network other than the Sprint National Network.
Page 43 Other Home Screen Details Depending on the Home Screen layout you choose, you may see any of the following on your Home Screen: The time alone or the time and date. Your roaming status: home service or roaming. Shortcuts to main menu items you recently used. Select these icons return to the corresponding main menu item.
Page 44: Navigating Menus And Lists
Navigating Menus and Lists From the Home Screen, press Start (left softkey) to open the main menu. Press the Navigation key (S) up, down, left, or right, or turn the thumb wheel to see more menu items. After you navigate to a program or other item you want to open, press the Center Select key (s) or thumb wheel to open the program or item.
Page 45 Remove Programs. Power Management. Accessibility. Regional Settings. Owner Information. About. Error Reporting. Phone Settings. TTY Settings. Unread Message Alert. Text Input Settings. PCS Vision. m – Tasks. I – Call History. K – Contacts. i – Speed Dial. t – Voice Recognition. Y –...
Page 46 Other Menus and Lists Some features require you to select an option from a list. To navigate these screens: Scroll up or down to highlight the option you want. In a numbered list, press a number key to select an option. In an alphabetized list, use the keyboard and press the first letter of the desired item and the device will select the closest matching list option.
Page 47: Displaying Your Phone Number
Displaying Your Phone Number Just in case you forget your phone number, your device can remind you. To display your phone number: Press Start (left softkey). Select Settings > Phone Settings > My Telephone Number. Setting the Volume The thumb wheel on your device lets you set the volume of the sound coming from the earpiece, speaker, or headset.
Page 48: Locking And Unlocking The Keypad
Locking and Unlocking the Keypad You can lock your device’s keypad to prevent buttons from being accidentally pressed when you are not using the device. To lock the keypad: Press and hold the Home key (Y). When the Quick List displays, highlight and select Key lock.
Page 49: Locking And Unlocking The Device
Locking and Unlocking the Device You can lock your device to keep others from using it. To lock your device: Press and hold the Home key (Y). The Quick List displays. Highlight and select Device lock. To unlock your device: Press Unlock (left softkey).
Page 50: Using Calling Features
Using Calling Features In This Section Making and Answering Calls Calling Emergency Numbers Turning Off Call Alerts Using Call History Using Speed Dial Redialing a Number Plus (+) Code Dialing Making calls from your wireless device is as easy as making a call from any landline phone.
Page 51: Making And Answering Calls
Making and Answering Calls To make a call using the keypad: From the Home Screen, press the number keys to enter a phone number. Press the Call/Answer key (N) to make the call. To end the call, press the Power/End (O). To answer an incoming call: When your device rings, vibrates, or otherwise indicates you have an incoming call, press the Call/Answer key...
Page 52: Making A Call From A Hyperlink Phone Number
Making Calls From the Contacts List You can quickly dial a phone number from the contacts list. To make a call from the contacts list: Press Start (left softkey). Select Contacts. Select the contact phone number you want to call. Press the Call/Answer key (N) to make the call.
Page 53: Calling Emergency Numbers
Calling Emergency Numbers You can place calls to 911 — dial Call/Answer key (N) — even if your device is locked or your account is restricted. Enhanced 911 (E911) Information This device features an embedded Global Positioning System (GPS) chip necessary for utilizing E911 emergency location services where available.
Page 54: Using Speakerphone
Using Speakerphone Note: The use of wireless phones while driving may cause distraction. Discontinue a call if you can’t concentrate on driving. Additionally, the use of wireless devices and their accessories may be prohibited or restricted in certain areas. Always obey the laws and regulations on the use of these products.
Page 55: Using Call History
Using Call History Your device keeps a list of incoming and outgoing calls, even for calls that didn’t connect. The most recent calls are listed first. The oldest calls are deleted as new calls are added. To view a Call History entry: Press Start (left softkey).
Page 56: Viewing Missed Calls
Viewing Missed Calls Your device keeps a record of your unanswered calls. To view calls you received but did not answer: Press Start (left softkey). Select Call History. Press Menu (right softkey). Select Filter. Select Missed Calls. Tracking Call Times and Costs Your device keeps an approximate record of your call times and costs by tracking your network connect time.
Page 57: Using Speed Dial
To reset all call timers to zero, except for the Lifetime calls timer: Press Start (left softkey). Select Call History. Press Menu (right softkey). Select View Timers. Press Menu (right softkey). Select Reset Timers. Using Speed Dial You can use speed dialing in two ways: Quick access for up to 98 phone numbers.
Page 58: Menu Shortcuts
Highlight the contact containing the number you want to create a speed dial for. Press the Center Select key (s) to display the contact’s details. Highlight the phone number, email address, or Web page for which to create the speed dial. Press Menu (right softkey).
Page 59: Redialing A Number
Press Menu (right softkey). Select Delete. Press Yes (left softkey) to confirm. Redialing a Number To redial a number you recently called: Press the Call/Answer key (N) from the Home Screen to see the dialed calls list. Highlight the entry you want to call, then press the Call/Answer key (N) again.
Page 60: Entering Text
Sec tion 2E Entering Text In This Section Entering Letters, Numbers, and Symbols Using iTAP® Mode Your device has a full QWERTY keyboard, much like your PC keyboard, to make entering text easy. This section tells you how to use the keyboard to enter letters numbers, and symbols, and how use your device’s predictive text feature.
Page 61: Entering Letters, Numbers, And Symbols
Entering Letters, Numbers, and Symbols You can enter letters, numbers, and symbols using the keypad. Your device gives you three text entry modes to help you, depending on what type of characters you want to enter. In many screens that allow you to enter text, your device automatically goes to the text entry mode most appropriate to the kind of characters usually entered in the field you are entering text in.
Page 62 Secondary key entry (Ã) – In this mode, the next key you press will cause the character at the top of the key to appear. After that, your device returns to primary key entry mode. This mode is best for entering a single digit or one of the punctuation marks or symbols that appear at the tops of the keys on your device keypad.
Page 63: Using Itap® Mode
Using iTAP® Mode The iTAP software combines your key presses into common words, and predicts each word as you enter it. When the word you want appears, move on to the next word. If you want a different word, continue pressing keypad keys to enter the remaining characters.
Page 64: Synchronizing And Using Email
Synchronizing and Using Email In This Section Synchronizing Using Email You can synchronize information on your device over the air or while connected to your PC. Among other benefits, this feature allows you to access your email accounts from your device. This section describes the types of synchronization available, tells you how to use them, and tells you how to use the email feature available on your device.
Page 65: Synchronizing
Synchronizing You can synchronize the information on your device in two ways: Over the air, wirelessly, from a server. Using your desktop computer (PC) and a USB cable connection, Bluetooth connection, or infrared connection. The types of information you can synchronize depends on the type of connection you are making: If you are synchronizing over the air directly to your company’s Microsoft Exchange Server using the...
Page 66 Use the instructions in the Setting Up Email guide to set up your email accounts on your device and set your synchronization options before attempting to use email, synchronize information, or set up your device to synchronize using a PC. Synchronizing Using a PC Note: If you want to synchronize information over the air directly...
Page 67: Install Activesync
Installing and Setting Up ActiveSync To synchronize information on your device with a PC, you must install Microsoft ActiveSync software on your PC. Caution: Verify the minimum requirements for your computer and the operating system at the Microsoft Mobile Phone Web http://www.microsoft.com/windowsmobile site ( installing the software.
Page 68 For more information, see “Connecting a mobile device to a PC” in ActiveSync Help on your PC (open the ActiveSync program and use the Help menu) or the Microsoft Web site for ActiveSync or the Motorola Q Support Web site at http://www.motorola.com/support/Q the Motorola Customer Support Center at...
Page 69 Synchronizing Via Bluetooth After ActiveSync is installed on your PC, you can connect it to your device and synchronize via Bluetooth. Note: To use this feature, your PC must be equipped with Bluetooth or a Bluetooth PC adaptor accessory. To synchronize via Bluetooth: Follow the instructions in ActiveSync Help for configuring Bluetooth on your PC to support ActiveSync.
Page 70 Synchronizing Via Infrared After ActiveSync is installed on your PC, you can connect it to your device and synchronize via infrared. Note: To use this feature, your PC must be equipped with infrared capability. To synchronize via infrared: Follow the instructions in ActiveSync Help on the PC for setting up your PC to receive infrared signals.
Page 71: Using Email
Using Email Before you begin using email on your device, you must set up the email accounts you want to use. To learn how to set up email on your device, see the Setting Up Email guide that came with your device. Receiving and Reading Messages When you receive an email message, you can read it right away or go to your email message list to read it.
Page 72 To read a message: Select a message in the list. To open the next message in the list from within an open message: Press the navigation key S to the right. To open the previous message in the list from within an open message: Press the navigation key S to the left.
Page 73 To reply to a message: From the email account’s Inbox, highlight or view the message you want to reply to. To reply only to the sender, press Reply (left softkey) or press Menu (right softkey) and select Reply. — or — To reply to the sender and all recipients, press Menu (right softkey) and select Reply >...
Page 74 Downloading Complete Email Messages From the email account’s Inbox, highlight or view the message you want to download. Press Menu (right softkey). Select Download Message. The complete message is retrieved the next time you synchronize or connect to your email server and send and receive email.
Page 75: Sending A Message
Sending a Message The email messages your create and send can contain pictures, animations, sounds, videos, PDFs, compressed files, word processing and spreadsheet files. To send an email message: Press Start (left softkey) and then select Messaging. — or — Press the Message/Display Off key ( Select the account you want to access.
Page 76 To set the priority for a message: Before sending the message, press Menu (right softkey). Select Message Options. Press the Navigation key (S) right or left to select a priority, and then press Done (left softkey) To cancel a message: Before sending the message, press Menu (right softkey).
Page 77: Using Global Address Look Up
Enter your signature. Press Done (left softkey). Press Done (left softkey). Using Global Address Look Up You can view a global address list (GAL) on the Exchange Server from your device. This means you can find a contact’s phone number or email without having to store the information directly to your device.
Page 78 Note: Although the entire GAL cannot be stored on your device, after the contact is found, you can add the single contact to your contact list. Managing Your Email Folders To manage your email accounts, you can mark folders as synchronized, move messages from one folder to another, empty the deleted items folder, and delete email accounts.
Page 79 Note: Make sure to mark your email sent folder for synchronization, or you won’t be able to view sent message status. Moving an Email Message to Another Folder You can move an email message from the Inbox or any other folder to another folder within the same email account.
Page 80 Delete an Email Account If you do not want an account on your device anymore, you can delete it. Note: You cannot delete your Outlook email account. To delete an email account: Press Start (left softkey) and then select Messaging. —...
Page 81: Customizing Your Device
Customizing Your Device In This Section Controlling Your Roaming Experience Using Profiles Using Settings Setting Flight Mode Setting Audio Enhancement Using the available menu options, you can customize your device to sound, look, and operate just the way you want it. This section describes how you can change your device’s settings to best suit your needs.
Page 82: Controlling Your Roaming Experience
Roaming is the ability to make or receive calls and transmit or receive data when you’re off the Sprint National Network. Your new MOTO Q by Motorola works anywhere on the Sprint National Network and allows you to roam other networks where we’ve implemented roaming agreements with other...
Page 83 Checking for Voicemail Messages While Roaming When you are roaming off the Sprint National Network, you may not receive on-device notification of new voicemail messages. Callers can still leave messages, but you will need to periodically check your voicemail for new messages if you are in a roaming service area for an extended period of time.
Page 84: Using Profiles
Using Profiles Profiles set your device to use different sounds, ring styles and volume, earpiece volume, or vibrations for incoming calls and events. For example, the Outdoor profile volume is much louder than the Normal profile. These are the profiles you can choose: Normal Silent Meeting...
Page 85 Viewing and Changing Profile Details You can view the details of a profile to see exactly how your device will behave when the profile is selected. You can also change these details and save. Your changes we go into affect the next time you select the profile. To change back, simply reset the profile to its default settings.
Page 86: Using Settings
Using Settings The Setting menu lets you customize many aspect of your device. This section describe a few you may want to use right away. Customizing the Home Screen You can set a photo, picture, or animation as a wallpaper (background) image or change your layout and color scheme on your Home Screen.
Page 87 Setting Power Management Options To save battery life, your backlight and display each turns off when you’re not using your device. The backlight and display each turns back on when you press a key. You can set how long your device waits before the backlight or display turns off, known as timing out.
Page 88 Note: Changes made to the sound settings will have no effect when using the Silent profile. Assigning Download Ring Tones as Sounds If you download a file for a ring tone, it does not automatically go to the Sounds folder, where it can be assigned as a ring tone.
Page 89: Changing The Display Language
To change the time and date style: Press Start (left softkey). Select Settings > Regional Settings. Scroll and highlight the time and date format fields, then press the Navigation key (S) right or left to change your time and date formats. Press Done (left softkey) to save the changes.
Page 90 Setting Your Device for TTY Calls You can set your device to make and receive calls using a TTY device. Note: TTY does not work from mobile phone to mobile phone. Your MOTO Q device is a mobile phone. To set up your device for use with a TTY device: Press Start (left softkey).
Page 91: Setting Flight Mode
Entering Owner Information Entering and displaying owner information are best practices; they allow someone to return the device to you in case it is lost. To enter owner information: Press Start (left softkey). Select Settings > Owner Information. Enter your information. Press Done (left softkey) to save the information.
Page 92: Setting Audio Enhancement
Setting Audio Enhancement Your device allows you to adjust surround sound, bass, and clarity levels for the device speakers as well as your headset. To set audio enhancements: Press Start (left softkey). Select Accessories > Audio Enhancement. Highlight Phone Speaker or Headset. Press Menu (right softkey).
Page 93: Using The Built-In Camera
Using the Built-in Camera In This Section Taking Pictures Shooting Videos Setting Picture Options Your device’s built-in camera and camcorder give you the ability to take full-color digital pictures and videos. You can use your device to share your pictures and videos with others. It’s fun and easy to do.
Page 94: Taking Pictures
Taking Pictures Taking pictures with your device’s built-in camera is as simple as choosing a subject, pointing the lens, and pressing a button. To take a picture: Press and hold the Camera (Í) key for two seconds to see the camera viewfinder: Point the camera lens at the photo subject.
Page 95 Press Menu (right softkey) to see the camera options: To delete the photo and return to the active viewfinder, select Delete. To send the photo, select Send... Your send options are Text Messages, Outlook E-mail, or another formatted email account. To send via Bluetooth, select Send via Bluetooth.
Page 96 Viewing Stored Pictures Pictures are automatically stored in your device, unless you use picture options to set your device to store pictures to the miniSD card inserted in your device. To view pictures stored to the default location in your device: Press Start (left softkey).
Page 97: Shooting Videos
Shooting Videos Your device’s built-in video camera allows you to record and view full-color digital videos and send them to your friends and family. To record a video clip: Press and hold the Camera (Í) key for two seconds to see the camera viewfinder.
Page 98: Playing Video Clips
Press Stop to end recording the video altogether, or press Pause to pause recording and Resume to continue recording. Playing Video Clips Video clips are automatically stored in your device, unless you use picture options to set your device to store video clips to the miniSD card inserted in your device.
Page 99 If a call comes in while watching a video, the video pauses and a call alert appears. You can choose to answer the call or ignore it. To continue watching the video, press the Play button. Setting Video Playback Options Video options allow you to choose certain default settings for the playing video clips on your device.
Page 100: Setting Picture Options
Setting Picture Options Picture options allow you to choose certain default settings for the pictures and videos you take with your device. To access the picture options menu: Press and hold the Camera (Í) key for two seconds to see the camera viewfinder. Press Menu (right softkey).
Page 101: Using Media And Web Features
Using Media and Web Features In This Section Using the Media Player Using the Web Browser Downloading and Copying Files Using the File Manager The media and Web features on your device let you enjoy music and video and explore the Internet right on your device. This section explains how to play music and videos, get to the Internet, and well as copy and manage files.
Page 102: Using The Media Player
Using the Media Player A version of Windows Media Player Mobile version 10.2 (or higher) for Smartphone is available on your device to play digital audio and video files that are stored on your device or on the Web. By default, Windows Media Player Mobile can play the following types of files: Windows Media Audio (WMA), Windows Media Video (WMV), and Motion Picture Experts Group-2 Audio Layer-3 (MP3).
Page 103 Playing Music and Videos These are some of the options you have when playing music or video files: To play or pause a music or video file, press the Enter key (Á). To skip to the previous or next file, press the Navigation key (S) left or right.
Page 104 To play a song or video that is on the Internet or network: Go to the Windows Media player. Press Menu (right softkey). Select Library. Press Menu (right softkey). Select Open URL. Setting Video Controls You can set up keys on your device to control the media player.
Page 105: Using The Web Browser
Using the Web Browser You can use Internet Explorer Mobile to search and view the Web. To go to the Web browser: Press Start (left softkey). Select Internet Explorer. These are some of the options you have when using the Web browser: To go to a Web page, press Menu (right softkey) and select Address Bar.
Page 106: Downloading And Copying Files
Downloading and Copying Files You can copy or download media files from your PC or the Internet onto your device. Downloading Files You can use the Web browser on your device to download files. You can chose to save these files to your device or to the miniSD card inserted in your device.
Page 107: Using The File Manager
Using the File Manager You can use the File Manager to sort, view, copy, and move files on your device. You can use File Manager on media files and any other type of file you can store on your device. To go to File Manager: Press Start (left softkey).
Page 108: Using Contacts And Calendar
Using Contacts and Calendar In This Section Using Contacts Using Calendar Your device Contacts and Calendar features let you keep track of the people in your life and your appointments, much like you would on your PC. This section helps you get started using Contacts and Calendar on your device.
Page 109: Using Contacts
Using Contacts The number of contacts you can store in your device is limited only by your device’s memory capacity. Each contact can store a great deal of information about the person you create it for: not just device numbers and email addresses, but Web sites, street addresses, birthdays, and much more.
Page 110: Editing A Contacts Entry
Editing a Contacts Entry To edit a Contacts entry: Press Contacts (right softkey). — or — Press Start (left softkey) and select Contacts. Select the Contacts entry you want to edit. Scroll through the information in the contact and make your changes.
Page 111 Select the checkboxes for as many categories as you want to assign to this contact. Press Done (left softkey). To sort your contacts by category: From the list of contacts, press Menu (left softkey). Select Filter. Select the category you want. A list of your contacts in this category will appear.
Page 112 Assigning a Picture ID You can assign a picture to a contact. This picture will display when you receive a call from that contact. To assign a Picture ID: While creating or editing a contact, select the Picture field. Select the picture you want to assign to the contact from the thumbnail pictures you see.
Page 113: Using Calendar
Using Calendar Your calendar helps organize your time and reminds you of important events. Creating a Calendar Event To create a calendar event: Press Start (left softkey) and select Calendar. (The events for the current day will be listed.) Press Menu (right softkey). Select New Appointment.
Page 114 Responding to Meeting Requests If you have your device set up to synchronize with your company’s Exchange Server (see the Setting Up Email guide that came with your device), you can receive and respond to meeting requests much like you do using Outlook on your PC. To respond to a meeting request: Press Start (left softkey) and then select Messaging.
Page 115: Using Bluetooth
Using Bluetooth In This Section Turn Bluetooth Power On or Off Pairing With a Device Sending Objects to Another Device Your device features built-in Bluetooth technology, allowing you to share information more easily than ever before. Bluetooth is a short-range communications technology that allows you to connect wirelessly to a number of Bluetooth devices, such as headsets and hands-free car kits, and Bluetooth-enabled handhelds, PCs, printers, and wireless devices.
Page 116: Turn Bluetooth Power On Or Off
Turn Bluetooth Power On or Off If Bluetooth power is on, your device can automatically connect with the handsfree device you have used before. Just turn on the smart device or move it near the target device. To turn Bluetooth on: Press Start (left softkey).
Page 117: Sending Objects To Another Device
Put the target device (handsfree headset, stereo headset, keyboard, etc.) in pairing mode. Press Add. The smart device prompts you to verify that the target device is ready. Press Search. Select the device from the list. If prompted, enter the device passkey (such as 0000) and press the Accept key.
Page 118: Using Voice Recognition
Using Voice Recognition In This Section About Voice Recognition Using Voice Recognition Your device’s voice-recognition software lets you place calls and perform quick tasks using just your voice. This section includes easy-to-follow instructions for using Voice Recognition. Section 2L: Using Voice Recognition Sec tion 2L...
Page 119: About Voice Recognition
About Voice Recognition You can use voice recognition to make calls, and open and use device applications by speaking into your device. When using voice recognition, speak numbers at a normal speed and volume, pronouncing each digit distinctly. Avoid pausing between digits. Note: Not all languages support voice recognition and voice commands.
Page 120 Your device will respond to the request by making a call, opening a text message screen, open the contact information for the requested contact, or opening the program. Tips on Using Voice Recognition to Make Calls Your device may prompt you to repeat a name or number. If the name or number you say is not valid, the device will not make the call.
Page 121: Section 3: Sprint Service Features
Section 3 Sprint Service Features...
Page 122: Sprint Service Features: The Basics
Sprint Service Features: The Basics In This Section Using Voicemail Using SMS Text Messaging Using On Demand Using Caller ID Responding to Call Waiting Making a Three-Way Call Using Call Forwarding Now that you’ve mastered your device’s fundamentals, it’s time to explore the features that enhance your Sprint Service.
Page 123: Using Voicemail
Using Voicemail Setting Up Your Voicemail All unanswered calls to your device are automatically transferred to your voicemail, even if your device is in use or turned off. Therefore, you will want to set up your Sprint Voicemail and personal greeting as soon as your device is activated.
Page 124: Retrieving Your Voicemail Messages
Sending an Incoming Call to Voicemail To send an incoming call directly to voicemail: Press Ignore (right softkey). Retrieving Your Voicemail Messages You can review your messages directly from your wireless device or from any other touch-tone device. To dial from your wireless device, you can either speed dial your voicemail or use the menu keys.
Page 125: Voicemail Options
Voicemail Options Your device offers several options for organizing and accessing your voicemail. Using Expert Mode Using the Expert Mode setting for your personal voicemail box helps you navigate through the voicemail system more quickly by shortening the voice prompts you hear at each level.
Page 126 Sprint Callback You can return a call after listening to a message without disconnecting from voicemail. To return a call directly from voicemail: Press Voicemail-to-Voicemail Message You can record and send a voicemail message to other Sprint Voicemail users. To record and send a voicemail message: From the main voicemail menu, press message.
Page 127 Voicemail-to-Voicemail Receipt Request You can request confirmation that your voicemail message has been listened to when you send, forward, or reply to other Sprint users. To mark your message receipt requested: After you have recorded a message, press that you are satisfied with the message you recorded. Press to mark receipt requested.
Page 128: Voicemail Menu Key
Voicemail Menu Key Following the prompts on the voicemail system, you can use your keypad to navigate through the voicemail menu. The following list outlines your device’s voicemail menu structure. Listen Send Personal Options Settings Skip passcode Autoplay Message Date & Time On/Off Change Passcode Group Distribution List Numeric Paging to a Wireless Phone...
Page 129: Using Sms Text Messaging
Using SMS Text Messaging With SMS Text Messaging, you can send instant text messages from your device to other messaging-ready phones — and they can send messages to you. In addition, SMS Text Messaging includes a variety of preset messages, such as “I’m running late, I’m on my way,” that make composing messages fast and easy.
Page 130: Using On Demand
Using On Demand With Sprint’s exclusive On Demand feature, you can personalize your device's data services to suit your needs. The On Demand feature makes it easier than ever to receive the most popular Web information and categories instantly. On Demand uses the ZIP code you provide to customize the content you receive, so you can get the information you want, when you want it.
Page 131: Accessing On Demand Information
Accessing On Demand Information Finding the information you’re looking for with On Demand is as easy as navigating a Web browser on your PC. (The following example will illustrate how to access News information.) To access News information using On Demand: Press Start (left softkey) and then select On Demand.
Page 132: Using Caller Id
Using Caller ID Caller ID allows people to identify a caller before answering the device by displaying the number of the incoming call. If you do not want your number displayed when you make a call, just follow these easy steps. To block your phone number from being displayed for a specific outgoing call: Press...
Page 133: Making A Three-Way Call
Making a Three-Way Call With Three-Way Calling, you can talk to two people at the same time. When using this feature, the normal airtime rates will be charged for each of the two calls. To make a Three-Way Call: Enter a number you wish to call and press the Call/Answer key (N).
Page 134: Using Call Forwarding
Using Call Forwarding Call Forwarding lets you forward all your incoming calls to another phone number — even when your device is turned off. You can continue to make calls from your device when Call Forwarding is activated. To activate Call Forwarding: Press Enter the area code and device number to which your future calls should be forwarded.
Page 135: Sprint Voice Command
Sprint Voice Command In This Section Getting Started With Sprint Voice Command Creating Your Own Address Book Making a Call With Sprint Voice Command Getting Information With Sprint Voice Command With Sprint Voice Command, reaching your friends, family, and coworkers has never been easier — especially when you’re on the go.
Page 136: Getting Started With Sprint Voice Command
Getting Started With Sprint Voice Command With Sprint Voice Command: You can store all your contacts’ phone numbers, so you can simply say the name of the person you want to call. There’s no need to punch in a lot of numbers, memorize voicemail passwords, or try to dial while you’re driving.
Page 137: Creating Your Own Address Book
Creating Your Own Address Book You can program up to 500 names into your personal address book, with each name having up to five phone numbers. That’s 2,500 phone numbers, and with the advanced technology of Sprint Voice Command, you can have instant access to all of them.
Page 138: Making A Call With Sprint Voice Command
Making a Call With Sprint Voice Command To make a call with Sprint Voice Command: Press you’ll hear the “Ready” prompt. After the “Ready” prompt, simply say, in a natural voice, “Call” and the name of the person or the number you’d like to call.
Page 139: Getting Information With Sprint Voice Command
Getting Information With Sprint Voice Command To access information using Sprint Voice Command: Press and then press the Call/Answer key (N). Say “Call the Web” and choose from a listing of information categories like news, weather, and sports. — or — Simply say “Call news room,”...
Page 141: Section 4: Safety, Warranty, And Legal Information
Section 4 Safety, Warranty, and Legal Information...
Page 142: Important Safety Information
Important Safety Information In This Section General Precautions Safety and General Information FCC Notice To Users Hearing Aid Compatibility Battery Tips Specific Absorption Rate Data Information From the World Health Organization Product Registration Owner’s Record Phone Guide Proprietary Notice Export Law Assurances Wireless: The New Recyclable California Perchlorate Label Smart Practices While Driving...
Page 143: General Precautions
General Precautions There are several simple guidelines to operating your phone properly and maintaining safe, satisfactory service. Hold the phone with the antenna raised, fully-extended, and over your shoulder. Try not to hold, bend, or twist the phone’s antenna. Don’t use the phone if the antenna is damaged. Speak directly into the mouthpiece.
Page 144: Safety And General Information
Your Motorola mobile device is designed to comply with local regulatory requirements in your country concerning exposure of human beings to RF energy.
Page 145 If you wear the mobile device on your body, always place the mobile device in a Motorola-supplied or approved clip, holder, holster, case, or body harness. If you do not use a body-worn accessory supplied or approved by Motorola, keep the mobile device and its antenna at least 2.5 centimeters (1 inch) from your...
Page 146: Implantable Medical Devices
Pull off the road and park before making or answering a call if driving conditions so require. Responsible driving practices can be found in the “Smart Practices While Driving” section of this guide and/or at the Motorola Web site: Section 4A: Important Safety Information www.motorola.com/callsmart...
Page 147: Operational Warnings
If your mobile device or battery has been submerged in water, punctured, or subjected to a severe fall, do not use it until you take it to a Motorola Authorized Service Center. Do not attempt to dry it with an external heat source, such as a microwave oven.
Page 148: Choking Hazards
Your battery, charger, or mobile device may contain symbols, defined as follows: Symbol 032374o 032376o 032375o Li Ion BATT 032378o Choking Hazards Your mobile device or its accessories may include detachable parts, which may present a choking hazard to small children. Keep your mobile device and its accessories away from small children.
Page 149: Caution About High Volume Usage
Seizures/Blackouts Some people may be susceptible to epileptic seizures or blackouts when exposed to flashing lights, such as when playing video games. These may occur even if a person has never had a previous seizure or blackout. If you have experienced seizures or blackouts, or if you have a family history of such occurrences, please consult with your physician before playing video games or enabling a flashing- lights feature (if available) on your mobile device.
Page 150: Fcc Notice To Users
FCC Notice To Users Motorola has not approved any changes or modifications to this device by the user. Any changes or modifications could void the user’s authority to operate the equipment. See 47 CFR Sec. 15.21. This device complies with part 15 of the FCC Rules. Operation is...
Page 151: Hearing Aid Compatibility
Not all phones have been rated for compatibility with hearing aids. Phones that have been rated have a label with the rating(s) located on the box, and at www.motorola.com/iden. These ratings are not guarantees of compatibility. Results will vary depending on the user's hearing aid and individual type and degree of hearing loss.
Page 152: Hearing Aid Compatibility
30 days of purchase. With the Sprint 30-day Risk- Free Guarantee, you may return the phone within 30 days of purchase for a full refund. More information about hearing aid compatibility may be found at: www.motorola.com/accessibility, www.fcc.gov, www.fda.gov, and www.hearingloss.org/learn/cellphonetech.asp Section 4A: Important Safety Information...
Page 153: Battery Tips
Battery Tips Battery life depends on the network, signal strength, temperature, features, and accessories you use. Always use Motorola Original batteries and chargers. The warranty does not cover damage caused by non-Motorola batteries and/or chargers. New batteries or batteries stored for a long time may take more time to charge.
Page 154 Specific Absorption Rate Data This model wireless phone meets the government’s requirements for exposure to radio waves. Your wireless phone is a radio transmitter and receiver. It is designed and manufactured not to exceed limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission (FCC) of the U.S.
Page 155: Specific Absorption Rate Data
Canadian Wireless Telecommunications Association (CWTA) Web site: http://www.cwta.ca. 1. The SAR information reported to the FCC includes the FCC- accepted Motorola testing protocol, assessment procedure, and measurement uncertainty range for this product. Section 4A: Important Safety Information...
Page 156: Information From The World Health Organization
Online Product Registration: http://www.motorola.com/warranty Product registration is an important step toward enjoying your new Motorola product. Registering helps us facilitate warranty service, and permits us to contact you should your product require an update or other service. Registration is for U.S.
Page 157: Owner's Record
Record the serial number in the space provided below. This will be helpful if you need to contact us about your phone in the future. MOTO Q by Motorola Model: Serial No.:...
Page 158: Wireless: The New Recyclable
Wireless: The New Recyclable Your wireless phone can be recycled. Recycling your wireless phone reduces the amount of waste disposed in landfills and allows recycled materials to be incorporated into new products. The Cellular Telecommunications Industry Association (CTIA) and its members encourage consumers to recycle their phones and have taken steps to promote the collection and environmentally sound recycling of end-of-life wireless devices.
Page 159: California Perchlorate Label
California Perchlorate Label Some mobile phones use an internal, permanent backup battery on the printed circuit board that may contain very small amounts of perchlorate. In such cases, California law requires the following label: “Perchlorate Material - special handling may apply. See .”...
Page 160: Smart Practices While Driving
If you choose to use your mobile device while driving, remember the following tips: Get to know your Motorola mobile device and its features such as speed dial and redial. If available, these features help you to place your call without taking your attention off the road.
Page 161 Do not engage in stressful or emotional conversations that may be distracting. Make people you are talking with aware you are driving and suspend conversations that can divert your attention away from the road. Use your mobile device to call for help. Dial 911 or other local emergency number in the case of fire, traffic accident, or medical emergencies.
Page 162 Motorola’s Warranty In This Section Motorola Limited Warranty for the United States and Canada Service and Repairs Your phone has been designed to provide you with reliable, worry- free service. If for any reason you have a problem with your equipment, please refer to Motorola’s warranty in this section.
Page 163: B. Motorola's Warranty
(excluding commercial, government or industrial radios) that operate via Family Radio Service or General Mobile Radio Service, Motorola- branded or certified accessories sold for use with these Products (“Accessories”) and Motorola software contained on CD-ROMs or other tangible media and sold for use with these Products (“Software”) to be free from defects in materials and...
Page 164 (d) other acts which are not the fault of Motorola, are excluded from coverage. Use of Non-Motorola Products and Accessories. Defects or damage that result from the use of Non-Motorola branded or certified Products, Accessories, Software or other peripheral equipment are excluded from coverage.
Page 165 Unauthorized Service or Modification. Defects or damages resulting from service, testing, adjustment, installation, maintenance, alteration, or modification in any way by someone other than Motorola, or its authorized service centers, are excluded from coverage. Altered Products. Products or Accessories with (a) serial numbers or date tags that have been removed, altered or obliterated;...
Page 166: Who Is Covered
This warranty extends only to the first consumer purchaser, and is not transferable. What Will Motorola Do? Motorola, at its option, will at no charge repair, replace or refund the purchase price of any Products, Accessories or Software that does not conform to this warranty. We may use functionally equivalent reconditioned/refurbished/pre-owned or new Products, Accessories or parts.
Page 167 You will receive instructions on how to ship the Products, Accessories or Software, at your expense, to a Motorola Authorized Repair Center. To obtain service, you must include: (a) a copy of your receipt, bill of sale or other comparable proof of purchase;...
Page 168: What Other Limitations Are There
Motorola certain exclusive rights for copyrighted Motorola software such as the exclusive rights to reproduce and distribute copies of the Motorola software. Motorola software may only be copied into, used in, and redistributed with, the Products associated with such Motorola software. No other use, including...
Page 169: Service And Repairs
Service and Repairs Go to www.motorola.com/consumer/support, where you can select from a number of customer care options. You can also contact the 1-800-657-7576 Motorola Customer Support Center at (United States), 1-888-390-6456 (TTY/TDD United States for hearing impaired), or 1-800-461-4575 (Canada).
Page 170: Microsoft End User License Agreement
Microsoft End User License Agreement You have acquired a device (“DEVICE”) that includes software licensed by Motorola, Inc. (“Motorola”) from one or more third- party licensors (“Licensor”), for use in connection with wireless network services provided under separate agreement between you and a wireless telecommunications provider (“Mobile...
Page 171: Microsoft End User License Agreement
(1) computer to use, exchange data, share data, access and interact with the DEVICE, and (ii) the EULA for Microsoft Outlook® 2002 is between Motorola and the end user - not between the PC manufacturer and end user. 2. Speech/Handwriting Recognition. If the Software includes...
Page 172 EULA. If the Software is an upgrade, any transfer must include all prior versions of the SOFTWARE. 8. Termination. Without prejudice to any other rights, Motorola, Licensor and their affiliates and subsidiaries may terminate this EULA if you fail to comply with the terms and conditions of this EULA.
Page 173 content (“Secure Content”) so that their intellectual property, including copyright, in such content is not misappropriated. Owners of such Secure Content (“Secure Content Owners”) may, from time to time, request Licensor, or its subsidiaries or affiliates to provide security related updates to the Licensor DRM components of the SOFTWARE (“Security Updates”) that may affect your ability to copy, display and/or play Secure Content through Licensor software or third party applications that utilize...
Page 174 Motorola, Licensor, or their affiliates or subsidiaries. 14. Additional Software/Services. The SOFTWARE may permit...
Page 175 15. UPGRADES AND RECOVERY MEDIA. 15.1. DEVICE Software. If the DEVICE Software is provided by Motorola, its subsidiaries or affiliates, separate from the DEVICE on media such as a ROM chip, CD ROM disk(s) or via web download or other means, and is labeled “For Upgrade Purposes Only”...
Page 176 All rights not specifically granted under this EULA are reserved by Motorola, Licensor, their affiliates, subsidiaries, and suppliers. 17. EXPORT RESTRICTIONS. You acknowledge that SOFTWARE is subject to U.S. export jurisdiction. You agree to comply with all applicable international and national laws that apply to the SOFTWARE, including the U.S.
Page 177 Index Accessories 20 ActiveSync 59 Alerts 45 Answering Calls 43 Audio Enhancement 84 Background 78 Backlight 79 Battery 22–26 Capacity 22 Charging 25 Installing 23 Battery Indicator 34 Battery Life 79, 108 Bluetooth 107–109 Calendar 105–106 Call Forwarding 126 Call Waiting 124 Caller ID 124 Calls 42–51 Answering 43...
Page 178: Index
Emergency Calls 45 File Manager 99 Flight Mode 83 Global Address Look Up (GAL) Hearing Aid Compatibility 142, 144 Home Screen 32–35, 78 iTAP Text Entry Mode 55 Keys 18 Language 81 Locking and Unlocking 41 Low Battery Message 34 Main Menu 36 Making Calls 43 Media Player 94...
Page 179 www.sprint.com 6 Settings 78–83 Signal Strength Indicator 33 SMS Text Messaging 121 Softkeys 33 Sounds 79 Speakerphone 46 Speed Dial Contacts 49 Deleting 50 Menu Shortcuts 50 Sprint Customer Service 6 Sprint 411 7 Sprint Customer Service 6 Sprint Voice Command 127– Address Book 129 Making a Call 130 Status Icons 33...

This manual is also suitable for:

Sprint moto q Moto q 9m

Motorola MOTO Q 9 Getting Started Manual

Welcome to Sprint

Introduction

Section 1: Getting Started

Setting up Service

Section 2: Using Your Device

About Your Device

Getting to Know Your Device

Getting Around Your Device

Using Calling Features

Entering Text

Synchronizing and Using Email

Customizing Your Device

Using the Built-In Camera

Using Media and Web Features

Using Contacts and Calendar

Using Bluetooth

Using Voice Recognition

Section 3: Sprint Service Features

Sprint Service Features: the Basics

Sprint Voice Command

Section 4: Safety, Warranty, and Legal Information

Important Safety Information

B. Motorola's Warranty

Microsoft End User License Agreement

Index

Quick Links

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Summary of Contents for Motorola MOTO Q 9

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Table of Contents