Linksys NSS4000 Technical Bulletin
Network attached storage system recovery procedure
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Also See for NSS4000:
- Administrator's manual (174 pages) ,
- Quick installation manual (25 pages) ,
- Product data (3 pages)
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Network Attached Storage System Recovery
Procedure
This document describes how to recover your Network Attached Storage (NAS) system if it has failed due to a
problem with the internal USB flash drive. It contains the following sections:
Products Affected
•
Problem Description
•
NAS Recovery Using an External USB Drive
•
Formatting the External USB Flash Drive
•
Downloading the Recovery Bootloader and Firmware Update Files
•
Rebooting the NAS Using the External USB Flash Drive
•
Upgrading the NAS Firmware
•
Backing Up the NAS Configuration
•
Products Affected
NSS4000 4-Bay Gigabit Network Storage System Chassis
•
NSS4100 4-Bay Gigabit Network Storage System Chassis with 1.0 TB RAID
•
NSS6000 4-Bay Advanced Gigabit Network Storage System Chassis
•
NSS6100 4-Bay Advanced Gigabit Network Storage System Chassis with 1.0 TB RAID
•
Problem Description
The Network Storage Server (NSS) can lock up unexpectedly during startup (for example, after a power outage,
power cycle, or a reboot required after a firmware upgrade). The System LED (light) flashes red or displays
steady red if the internal USB flash drive failed to boot in USB 2.0 mode.
NOTE:
All data existing on the hard drives is secure.
NAS Recovery Using an External USB Flash Drive
You will need an external USB 2.0 flash drive to start your NAS. A USB 2.0 flash drive that is 256MB to 1 GB in
size with formatted bootable and FAT16 is required. (Linksys recommends the Kingston Data Traveler 512 MB
USB 2.0 flash drive.)
You will leave this external USB flash drive permanently inserted into the unit and it will be used every
time you start the unit.
If you are not sure that the external USB flash drive is formatted for FAT16, perform the steps in the following
section, "Formatting the External USB Flash Drive." If your flash drive is already formatted, go to the
"Download the Recovery Bootable and Firmware Update Files" section.
TECHNICAL BULLETIN
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Related Manuals for Linksys NSS4000
Summary of Contents for Linksys NSS4000
- Page 1 You will need an external USB 2.0 flash drive to start your NAS. A USB 2.0 flash drive that is 256MB to 1 GB in size with formatted bootable and FAT16 is required. (Linksys recommends the Kingston Data Traveler 512 MB USB 2.0 flash drive.)
- Page 2 Formatting the External USB Flash Drive PeToUSB program (version 3.0.0.7) to format the USB flash drive. This application is a freeware program and can Download the be downloaded from the following URL: http://gocoding.com/page.php?al=petousb On your local PC, create the directory Open the PeToUSB V3.0.0.7 zip file and extract the files to the c:\PeToUSB directory you created.
- Page 3 Enable Disk Format box and enter a volume name in the Drive Label field. Check the Click Start to format the drive. Click Yes to continue. At the warning message, click Yes to continue. Page 3...
- Page 4 Downloading the Recovery Bootloader and Firmware Update Files Go to the following URL to review the latest updates for this issue: http://www.linksys.com/nssupdate Log in to the Linksys Technical Support website to download the recovery bootloader and latest fix of firmware files. Go to the following URL: http://www.linksys.com/downloads...
- Page 5 NOTE: The recovery vmlinux files for NSS4000 and NSS6000 are different; make sure you have the correct file installed on the USB flash drive. Power on the system. After 3-5 minutes, the power LED flashes green, indicating that the system has booted from the external recovery USB flash drive.
- Page 6 Using a web browser, access the system’s administrative graphical user interface (GUI) by entering the IP address of the NAS in the browser’s address field. Admin > Maintenance. Click Page 6...
- Page 7 Browse button next to the Firmware Image File field to select the firmware file from the local directory: (Use firmware Click the version 1.11-4 or higher.) Open. The firmware file name appears in the Firmware Image File field. Click Page 7...
- Page 8 Upgrade Firmware to start the upgrade. After one to two minutes, the upgrade log messages appear as follows: Click Page 8...
- Page 9 Note to Customers Using the NAS with a Linksys One Services Router After the firmware upgrades and the system reboots, Linksys recommends that you perform the NAS firmware upgrade procedure a second time by repeating Step 1 through Step 5 in the “Upgrading the NAS Firmware” section.
- Page 10 Save and Restore buttons are enabled. Click Save to save the current configuration to the external USB drive. The configuration is saved onto the USB drive. Click The backup process is complete. To avoid similar problems, Linksys recommends that you connect the NAS to an uninterruptible power supply (UPS). OK to continue. Page 10...