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Acer TMB311RN-32 User Manual
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Acer TMB311RN-32 User Manual

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USER'S MANUAL

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Summary of Contents for Acer TMB311RN-32

  • Page 1 USER’S MANUAL...
  • Page 2 Operating System version. Images provided herein are for reference only and may contain information or features that do not apply to your computer. Acer Group shall not be liable for technical or editorial errors or omissions contained in this manual.

  • Page 3: Table Of Contents

    Connecting a monitor......68 Built-in network feature ......42 Connecting to a cellular network ... 42 Headphones and microphone....68 Bluelight Shield HDMI Acer ProShield Plus Frequently asked questions Overview..........46 Requesting service ........ 73 Setting up Acer ProShield Plus ..... 46...
  • Page 4 4 - Table of contents Tips and hints for using Windows 10..74 Troubleshooting tips........79 Error messages......... 79 How do I get to Start? ....... 74 How do I turn off my computer?....74 Internet and online security How do I unlock my computer?....74 First steps on the net ......
  • Page 5 • Where to find the power button, ports and connectors • Tips and tricks for using the touchpad and keyboard • How to create recovery backups • Guidelines for connecting to a network and using Bluetooth • Information on using Acer’s bundled software...

  • Page 6: First Things First

    6 - First things first I R S T T H I N G S F I R S T We would like to thank you for making this Acer notebook your choice for meeting your mobile computing needs. Your guides...

  • Page 7: Taking Care Of Your Computer

    Taking care of your computer Your computer will serve you well if you take care of it. • Only use the adapter provided with your device, or an Acer- approved adapter to power your device. • Do not expose the computer to direct sunlight. Do not place it near sources of heat, such as a radiator.

  • Page 8: Taking Care Of Your Ac Adapter

    3. Use a soft, moist cloth. Do not use liquid or aerosol cleaners. If your computer is dropped or visibly damaged, or does not work normally, please contact your nearest authorized Acer service center. Guidelines for safe battery usage Warning...
  • Page 9 • The charging port must be clean and free from debris and should only be used with Acer charging equipment. Use of a non-Acer battery or charging equipment can cause damage to the product and will void the warranty.
  • Page 10 • Device with removable battery: The battery should only be replaced with parts approved by Acer. Do not replace the battery with any parts other than approved ones. This notebook uses a Lithium-based battery. Do not use it in a humid, wet or corrosive environment.

  • Page 11: Internal Battery

    Please refer to www.acer.com for battery shipping documents. Internal battery • Do not attempt to replace a built-in rechargeable battery, battery replacement must be done by an Acer- authorized repair facility. Recharge the battery by following the instruction included in the product documentation.

  • Page 12: Your Acer Notebook Tour

    C E R N O T E B O O K T O U R After setting up your computer as illustrated in the Setup Guide, let us show you around your new Acer computer. Note Illustrations are for reference only. Actual products specifications may vary.

  • Page 13: Keyboard View

    Your Acer notebook tour - 13 Keyboard view Model A Model B...
  • Page 14 14 - Your Acer notebook tour Icon Item Description Speakers Deliver stereo audio output. For entering data into your computer. Keyboard See "Using the keyboard" on page Touch-sensitive pointing device. The touchpad and selection buttons form a single surface. Touchpad Press down firmly on the touchpad surface to perform a left click.

  • Page 15: Left View

    Your Acer notebook tour - 15 Left view Icon Item Description DC-in jack Connects to an AC adapter. Supports high-definition digital video HDMI port connections. USB port Connects to USB devices. Connects to a USB Type-C power adapter or to USB devices with a USB USB Type-C port Type-C connector.

  • Page 16: Usb Type-C Information

    • Delivers up to 3 A at 5 V DC for USB charging. • DC-in: requires power adapter or power source providing 45 W at 5 / 9 / 15 / 20V. For optimal performance, please use a certified Acer power adapter or USB Power Delivery device. USB 3.2 Gen 1 information •...

  • Page 17: Right View

    Your Acer notebook tour - 17 Right view Model A Model B Icon Item Description Power button Turns the computer on and off. SIM card slot Insert a nano SIM card into the slot. (optional) Accepts one Secure Digital MicroSD card (microSD) card.

  • Page 18: Rear View

    18 - Your Acer notebook tour Rear view Icon Item Description Indicates the computer’s battery and Wi-Fi status. Power level indicator: Red light: 0-34% Battery / Wi-Fi Yellow light: 35-67% indicator Blue light: 67-100% Green light: Wi-Fi is on and...

  • Page 19: Base View

    Your Acer notebook tour - 19 Base view Model A Model B Icon Item Description Simulates removing and reinstalling Battery reset the battery. pinhole Insert a paperclip into the hole and press for four seconds. Liquid spilled on the keyboard can...
  • Page 20 20 - Your Acer notebook tour Icon Item Description Remove the pen from the slot and Stylus pen perform touch actions on the screen. (optional) To store the pen, push it back into the slot until you hear an audible click.

  • Page 21: Using The Keyboard

    Using the keyboard - 21 S I N G T H E K E Y B O A R D The keyboard has full-sized keys, a numeric keypad, separate cursor, lock, Windows keys and hotkeys. Lock keys The keyboard has lock keys which you can use to turn keyboard functions on and off.

  • Page 22: Hotkeys

    22 - Using the keyboard Icon Function Description Turns the display screen backlight off to Display off save power. Press any key to return. Touchpad toggle Turns the built-in touchpad on and off. Speaker toggle Turns the speakers on and off. Volume down Decreases the sound volume.

  • Page 23: Using The Precision Touchpad

    Using the Precision Touchpad - 23 S I N G T H E R E C I S I O N O U C H P A D The touchpad controls the arrow (or 'cursor') on the screen. As you slide your finger across the touchpad, the cursor will follow this movement.
  • Page 24 24 - Using the Precision Touchpad Three-finger press Lightly tap the touchpad with three fingers to open the Search Windows. Three-finger swipe Swipe across the touchpad with three fingers. • Swipe up to open Task View. Move the cursor over a window and tap the touchpad to select that window, or swipe downwards to exit Task View.

  • Page 25: Changing Touchpad Settings

    Using the Precision Touchpad - 25 Changing touchpad settings To change the touchpad settings to suit your personal requirements, please do the following. 1. In the icon tray in the lower right-hand corner of the screen, select the Notifications icon to open the Notifications pane. 2.

  • Page 26: Recovery

    This section describes the recovery tools available on your computer. Acer provides Acer ControlCenter, which allows you to reset your PC, refresh your PC, or create a factory default backup. If you cannot access Acer ControlCenter, click Settings in the Start menu, select Update &...
  • Page 27 Recovery - 27 1. From Start, select Control Center then Recovery Management. 2. Select the Backup tab and click Get started for Create backup to open the Backup window. 3. If you would like to backup not only your files but also the entire system, select Go to Backup and Restore (Windows 7).
  • Page 28 28 - Recovery 4. Select Security and Maintenance in the left pane. 5. Select Recovery to open the Advanced recovery tools window.
  • Page 29 Recovery - 29 6. Select Create a recovery drive to open the Recovery Drive window. 7. Make sure Back up system files to the recovery drive is selected and click Next.

  • Page 30: Backing Up Your Wireless And Lan Drivers

    30 - Recovery 8. Plug in the USB drive and wait for the PC to detect the USB drive then click Next. 9. Everything on the drive will be deleted. Click Create to continue. 10.You will be shown the backup progress on the screen. 11.Follow the process until it completes.

  • Page 31: Reset This Pc And Keep My Files

    Recovery - 31 Reset this PC and keep my files 1. From Start, select Control Center then Recovery Management. 2. Select the Restore tab and click Get started to open the Recovery window. 3. Click Get started under Reset this PC.
  • Page 32 32 - Recovery 4. Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files. Click Next to continue. 5. Choose from the two options - Cloud download or Local reinstall to reinstall Windows. (Ensure you are connected to the internet when using Cloud download.) 6.
  • Page 33 Recovery - 33 7. Choose your settings options and follow the instructions on screen. Click Confirm then Next to continue. Important If you have apps installed on your PC, they will be removed. 8. Resetting the PC will reinstall Windows, change settings back to their factory defaults and remove all preinstalled apps and programs without removing your personal files.

  • Page 34: Reset This Pc And Remove Everything

    34 - Recovery Reset this PC and remove everything 1. From Start, select Control Center then Recovery Management. 2. Select the Restore tab and click Get started to open the Recovery window. 3. Click Get started under Reset this PC.
  • Page 35 Recovery - 35 4. Select Remove everything to reset your PC back to its factory default. This process will reinstall your operating system and remove all of your personal files, apps, and settings. 5. Choose from the two options - Cloud download or Local reinstall to reinstall Windows.
  • Page 36 36 - Recovery 7. Choose your settings options and follow the instructions on screen. Click Confirm then Next to continue. 8. Click Reset to continue. 9. You will be shown the reset progress on the screen. The screen will turn off during the reset process. 10.The screen will turn back on when it is installing Windows.

  • Page 37: Using A Bluetooth Connection

    Using a Bluetooth connection - 37 S I N G A L U E T O O T H C O N N E C T I O N Bluetooth is a technology enabling you to transfer data wirelessly over short distances between many different types of devices.
  • Page 38 38 - Using a Bluetooth connection 4. Select the device you wish to pair from the list of discovered devices. 5. After pairing, if there is a code displaying on the screen, enter that code on the device to proceed the connection. Note Some devices using older versions of the Bluetooth technology require both devices to enter a PIN.

  • Page 39: Connecting To The Internet

    Acer notebook computers feature a Flight mode hotkey that turns the network connection on or off. You can use the network management options to turn your wireless network on/off or control what is shared over the network.
  • Page 40 40 - Connecting to the Internet To connect to a wireless network, please follow the steps below. 1. Ensure you have a wireless router/access point and current internet connection through the ISP of your choice. Make a note of the wireless network’s name and password (if necessary).
  • Page 41 Connecting to the Internet - 41 4. Once you select a wireless network, select Connect. 5. If required, enter the network’s password.

  • Page 42: Connecting With A Cable

    42 - Connecting to the Internet Connecting with a cable Built-in network feature If your computer has a network port, plug one end of a network cable into the network port on your computer, and the other end into a port on your router (refer to the image below.) Then, you'll be ready to get online.
  • Page 43 Connecting to the Internet - 43 3. Select Mobile on the left, then click Connect. 4. Click Network icon in the notification area to ensure your connection with a data plan.

  • Page 44: 44 - Bluelight Shield

    44 - Bluelight Shield L U E L I G H T H I E L D The Bluelight Shield can be enabled to reduce blue-light emissions from the screen to protect your eyes. To configure the Bluelight Shield, search for ’Quick Access’ in the Start Menu.
  • Page 45 Keeping your computer and data safe... In this section you will find: • How to secure your computer • Setting passwords • What you need to prepare when you’re traveling • How to get the most out of your battery...

  • Page 46: Acer Proshield Plus

    • Personal Secure Drive (PSD) • Alert and Security Report Setting up Acer ProShield Plus The first time you run Acer ProShield Plus, you will be required to set up Windows Hello that allows you to set up the parameters for Acer ProShield Plus.
  • Page 47 It is advisable to use a combination of letters and numbers. Once the configuration is complete, you can use either of the following authentications to access the Acer ProShield Plus and decrypt encrypted files. • Face •...

  • Page 48: File Encryption / Decryption

    48 - Acer ProShield Plus File Encryption / Decryption Here you can select folders and files for encryption or decryption. You can protect your folders and files from being modified, read, or even accessed without Windows Hello authentication. File Shredder Here you can select files to be completely removed from the hard disk.

  • Page 49: Personal Secure Drive

    Acer ProShield Plus - 49 Personal Secure Drive The Personal Secure Drive (PSD) is a secure section of your hard disk where you can store and hide important files. You can only get access to the PSD via Windows Hello authentication.

  • Page 50: Alert

    50 - Acer ProShield Plus Alert Here you can set the alert for each module On or Off to record invalid access. This feature can also send email notification while events trigger alerts. Security Report Here you can find a record of intrusion detection reports. When a user tries to access secure data, and when authentication fails, the user is considered an intruder.

  • Page 51: Securing Your Computer

    Securing your computer - 51 E C U R I N G Y O U R C O MP U TE R Your computer is a valuable investment that you need to take care of. Learn how to protect and take care of your computer. Security features include hardware and software locks —...

  • Page 52: Entering Passwords

    52 - Securing your computer Entering passwords When a password is set, a password prompt appears in the center of the display screen. • When the Supervisor Password is set, a prompt appears when you enter the BIOS utility. • Type the Supervisor Password and press Enter to access the BIOS utility.

  • Page 53: Bios Utility

    BIOS utility - 53 B I O S U T I L I T Y The BIOS utility is a hardware configuration program built into your computer's BIOS. Your computer is already properly configured and optimized, and you do not normally need to run this utility. However, if you encounter configuration problems, you may need to run it.

  • Page 54: Power Management

    54 - Power management O W E R M A N A G E M E N T This computer has a built-in power management unit that monitors system activity. System activity refers to any activity involving one or more of the following devices: keyboard, mouse, hard disk, peripherals connected to the computer, and video memory.
  • Page 55 Power management - 55 4. Select Change settings that are currently unavailable. 5. Scroll down and disable Turn on fast startup. 6. Select Save changes.

  • Page 56: Battery Pack

    56 - Battery pack A T T E R Y P A C K The computer uses an embedded Lithium battery that gives you long use between charges. Battery characteristics The battery is recharged whenever you connect the computer to the AC adapter.

  • Page 57: Optimizing Battery Life

    Battery pack - 57 Use this conditioning process for all new batteries, or if a battery hasn't been used for a long time. Warning Do not expose battery packs to temperatures below 0° C (32° F) or above 45° C (113° F). Extreme temperatures may adversely affect the battery pack.

  • Page 58: Checking The Battery Level

    58 - Battery pack Checking the battery level The power meter indicates the current battery level. Rest the cursor over the battery/power icon on the taskbar to see the battery's present charge level. Battery-low warning When using battery power pay attention to the power meter. Important Connect the AC adapter as soon as possible after the battery-low warning appears.

  • Page 59: Traveling With Your Computer

    Traveling with your computer - 59 R A V E L I N G W I T H Y O U R C O M P U T E R This section gives you tips and hints to consider when moving around or traveling with your computer.

  • Page 60: What To Bring To Meetings

    60 - Traveling with your computer When you are ready to use the computer again, open the display and, if necessary, press and release the power button. Note The computer may enter Hibernation or Deep Sleep mode after being in Sleep mode for a period of time.

  • Page 61: Special Considerations

    Traveling with your computer - 61 Special considerations Follow these guidelines to protect your computer while traveling to and from work: • Minimize the effects of temperature changes by keeping the computer with you. • If you need to stop for an extended period of time and cannot carry the computer with you, leave the computer in the trunk of the car to avoid exposing the computer to excessive heat.

  • Page 62: Preparing The Computer

    62 - Traveling with your computer Preparing the computer Prepare the computer as if you were taking it home. Make sure that the battery in the computer is charged. Airport security may require you to turn on your computer when carrying it into the gate area. What to take with you Take the following items with you: •...

  • Page 63: Special Considerations

    Traveling with your computer - 63 • Additional printer driver files if you plan to use another printer. • Proof of purchase, in case you need to show it to customs officials. • International Travelers Warranty passport. Special considerations Follow the same special considerations as when traveling with the computer.
  • Page 64 Ports and connectors... In this section you will find: • Information on the ports and connectors fitted to your computer...

  • Page 65: Universal Serial Bus (Usb)

    (High-speed USB) and USB 3.2 Gen 1 (SuperSpeed USB). USB 2.0 ports on Acer computers have a black tongue in the port, while USB 3.2 Gen 1 ports have a blue tongue. For best performance, USB 3.2 Gen 1 devices should always be plugged into USB 3.2 Gen 1 ports.

  • Page 66: 66 - Usb Type-C Port

    The Type-C port is reversable; connectors may be inserted with either side up. Note On Acer computers USB Type-C ports support up to USB 3.2 (SuperSpeed USB, 5 Gbps). Other USB devices with a USB Type-C connector are supported, but transfer speed may be reduced and certain functions will be disabled (such as Thunderbolt video support).

  • Page 67: Microsd Card Reader

    microSD card reader - 67 M I C R O C A R D R E A D E R microSD (Secure Digital) cards are used in a wide selection of digital cameras, tablets, media players and cellular phones. Inserting an microSD card 1.

  • Page 68: 68 - Video And Audio Connectors

    68 - Video and audio connectors I D E O A N D A U D I O C O N N E C T O R S Add an external monitor to your computer via a video port. The type of port available depends on your computer’s configuration.

  • Page 69: Hdmi

    HDMI - 69 H D M I HDMI (High-Definition Multimedia Interface) is a high-quality, digital audio/video interface. HDMI allows you to connect any compatible digital audio/video source, such as your computer, a set-top box, DVD player, and audio/video receiver to any compatible digital audio and/or video monitor, such as a digital television (DTV) with a single cable.
  • Page 70 Got a question? In this section you will find: • Frequently asked questions • Tips for using Windows 10 • Troubleshooting information • How to protect yourself while online • Where to find Acer service center contact information...

  • Page 71: Frequently Asked Questions

    Frequently asked questions - 71 R E Q U E N TL Y A S K E D Q U E S T I O N S The following is a list of possible situations that may arise during the use of your computer.
  • Page 72 72 - Frequently asked questions icon in the taskbar. If it is crossed-out, click the icon and drag the slider to the right to increase the volume. • The volume level may be too low. Check the volume from the volume control (speaker) icon in the taskbar.

  • Page 73: Requesting Service

    Frequently asked questions - 73 Note To access the BIOS utility, press F2 when you see the Acer logo during boot For more information, see Restoring your computer on page Requesting service International Travelers Warranty (ITW) Your computer is backed by an International Travelers Warranty (ITW) that gives you security and peace of mind when traveling.

  • Page 74: Tips And Hints For Using Windows 10

    F r e qu e nt ly a sk 74 - Frequently asked questions Tips and hints for using Windows 10 We know this is a new operating system that will take some getting used to, so we've created a few pointers to help you get started. How do I get to Start? Tap the Start button on the lower left-hand corner of the screen.

  • Page 75: How Do I Set The Alarm

    Frequently asked questions - 75 • Turn the Slideshow on or off • Select lock screen apps. How do I set up the lock screen slideshow? 1. Tap Windows Start button select Settings > Personalization. 2. Under Lock screen, select Slideshow. 3.

  • Page 76: Where Are My Apps

    76 - Frequently asked questions 1. Select an alarm from the list, or select the + in the lower-right corner to create a new alarm. 2. Enter the Alarm name. 3. Set the time by choosing the hour and minute. 4.

  • Page 77: What Is A Microsoft Id (Account)

    Frequently asked questions - 77 How do I remove a tile from Start? Tap and hold a tile until you see the screen dim. When you release the tile, tap the Unpin icon to remove the tile from Start. How do I make an app appear on my taskbar? If you're in all apps list and you want to make an app appear on the taskbar, tap and hold the app until you see the screen dim.

  • Page 78: How Do I Check For Windows Updates

    Tap the Windows Start button > Settings > Update & Security > Windows Update. Tap Advanced options to configure the settings. Where can I get more information? For more information please visit the following pages: • Windows 10 information: www.microsoft.com • Support FAQs: support.acer.com...

  • Page 79: Troubleshooting

    Fr eq u en tl y as ked qu es t io ns Frequently asked questions - 79 Troubleshooting This chapter shows you how to deal with common system problems. Read it before calling a technician if a problem occurs. Solutions to more serious problems require opening up the computer.
  • Page 80 80 - Frequently asked questions Error messages Corrective action Contact your dealer or an authorized service I/O parity error center. Keyboard error or no Contact your dealer or an authorized service keyboard connected center. Keyboard interface Contact your dealer or an authorized service error center.

  • Page 81: Internet And Online Security

    Internet and online security - 81 N T E R N E T A N D O N L I N E S E C U R I T Y First steps on the net Protecting your computer It is vital to protect your computer from viruses and attacks over the internet (see Internet security software on page 85).
  • Page 82 82 - Internet and online security internet as the connection speed is low and connection time is typically charged per hour. DSL (e.g. ADSL) DSL (Digital Subscriber Line) is an ‘always-on’ connection that runs over the phone line. As DSL and phone do not use the same frequencies, you can use your telephone at the same time you are connected to the internet (this requires a ‘micro-filter’...

  • Page 83: Network Connections

    Internet and online security - 83 Network connections A LAN (Local Area Network) is a group of computers (for example, within an office building or home) that share a common communications line and resources. When you set up a network, you can share files, peripheral devices (such as a printer) and an internet connection.

  • Page 84: Surf The Net

    Acer is dedicated to provide you with on-going personalized support. Check out our Support section to get help tailored to your needs. www.acer.com is your portal to a world of online activities and services: visit us regularly for the latest information and downloads!

  • Page 85: Internet Security Software

    Internet and online security - 85 Internet security software To help you stay ahead of cybercriminals, Acer has partnered with Norton to offer you security for all your devices. Select Acer computers include protection by Norton Security Norton Security is pre-installed on select Acer computers, protecting your identity and financial data from viruses, spyware, malware and other online threats.
  • Page 86 86 - Internet and online security Don't be fooled if someone calls your phone A tech support scam is a form of online fraud where people call you on the phone saying they're Technical Support from a trusted company like Norton or Microsoft and that you have a virus. The main motive behind these scams is to extort money from the victim.
  • Page 87 Internet and online security - 87 Botnets A botnet is a string of infected, connected computers coordinated together to perform a task. Botnets gain access to your machine through some piece of malicious coding. Once the software is downloaded, the botnet will now contact its master computer and let it know that everything is ready to go.
  • Page 88 88 - Internet and online security between these transmissions. They then set up tools programmed to "listen in" on transmissions, intercept data that is specifically targeted as valuable, and capture the data, such as your login credentials and passwords. Use a virtual private network (VPN) to ensure your privacy and anonymity are protected when you use public Wi-Fi.
  • Page 89 Internet and online security - 89 However, do not blame every computer problem on a virus! If you suspect your computer is infected, the first thing to do is update, if you have not already done so, and run your antivirus and anti-spyware software.

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