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Troubleshooting Common Installation Problems
Table 2-4
Troubleshooting Installation Problems
Problem
You get the message, "Cannot connect to session" when you
try to start a Cisco MGC Node Manager session.
You get the message, "System IP address does not match
databased address" when you try to start Cisco EMF.
Password problems
Installation Guide for the Cisco MGC Node Manager 2.5(2)
2-22
Chapter 2
Suggested Steps
Make sure that Cisco EMF is running.
If Cisco EMF is not running, start it; then retry starting
•
Cisco MGC Node Manager.
If Cisco EMF is running, check to see if the IP address or
•
host name of the Cisco MGC Node Manager server has
changed since Cisco MGC Node Manager was installed.
If so, follow the steps described for the next problem.
This may be caused by a change in the IP address or host
name of the Cisco MGC Node Manager server after Cisco
MGC Node Manager was installed. To correct the problem:
Stop Cisco EMF:
1.
/opt/cemf/bin/cemf stop
If needed, update the IP address in Cisco EMF:
2.
/opt/cemf/bin/cemf updateIP -m
You are prompted for the new IP address. Enter the new
IP address.
If needed, update the host name in Cisco EMF:
3.
/opt/cemf/bin/cemf updateName -m
You are prompted for the new host name. Enter the new
name.
4.
Restart Cisco EMF.
/opt/cemf/bin/cemf start
Note
If the Management server address or name has
changed in a distributed configuration, make the
necessary changes on both the Management server
and the Presentation server. If the Presentation server
address or name has changed, make the changes on
the Presentation server only.
Reset the password.
Installing Cisco MGC Node Manager
OL-4062-02
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