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Lenovo ThinkSmart Hardware Maintenance Manual
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Lenovo ThinkSmart Hardware Maintenance Manual

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  • Page 1 ThinkSmart Hub Hardware Maintenance Manual...
  • Page 2 First Edition (August 2020) © Copyright Lenovo 2020. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-...

  • Page 3: Table Of Contents

    General safety ....1 Lenovo diagnostic tools ..Electrical safety ....2 UEFI diagnostic program .
  • Page 4 Chapter 7. Notices and trademarks ....73 ThinkSmart Hub Hardware Maintenance Manual...

  • Page 5: About This Manual

    Important: This manual is intended only for trained service technicians who are familiar with ThinkSmart Hub. Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively. Before servicing a ThinkSmart Hub, be sure to read and understand Chapter 1 “Important safety information” on page 1.
  • Page 6 ThinkSmart Hub Hardware Maintenance Manual...

  • Page 7: Chapter 1. Important Safety Information

    Avoid contact with hot components inside the hub. During operation, some components become hot enough to burn the skin. Before you open the cover, turn off the hub, disconnect power, and wait approximately 10 minutes for the components to cool. © Copyright Lenovo 2020...

  • Page 8: Electrical Safety

    • Do not touch live electrical circuits with the reflective surface of a plastic dental mirror. The surface is conductive; such touching can cause personal injury and machine damage. ThinkSmart Hub Hardware Maintenance Manual...

  • Page 9: Safety Inspection Guide

    • Do not service the following parts with the power on when they are removed from their normal operating places in a machine: – Power supply units – Pumps – Blowers and fans – Motor generators and similar units. (This practice ensures correct grounding of the units.) •...

  • Page 10: Handling Electrostatic Discharge-Sensitive Devices

    Safety notices (multi-lingual translations) The caution and danger safety notices in this section are provided in the following languages: • English • Arabic • Brazilian/Portuguese • Chinese (simplified) • Chinese (traditional) • French • German • Hebrew ThinkSmart Hub Hardware Maintenance Manual...
  • Page 11 • Italian • Korean • Spanish DANGER Electrical current from power, telephone and communication cables is hazardous. To avoid a shock hazard: • Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. •...
  • Page 12 The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source. ThinkSmart Hub Hardware Maintenance Manual...
  • Page 13 Chapter 1 Important safety information...
  • Page 14 ≥18 kg (37 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) ThinkSmart Hub Hardware Maintenance Manual...
  • Page 15 PERIGO A corrente elétrica proveniente de cabos de alimentação, de telefone e de comunicações é perigosa. Para evitar risco de choque elétrico: • Não conecte nem desconecte nenhum cabo ou execute instalação, manutenção ou reconfiguração deste produto durante uma tempestade com raios. •...
  • Page 16 O dispositivo também pode ter mais de um cabo de alimentação. Para remover toda a corrente elétrica do dispositivo, assegure que todos os cabos de alimentação estejam desconectados da fonte de alimentação. ThinkSmart Hub Hardware Maintenance Manual...
  • Page 17 Chapter 1 Important safety information...
  • Page 18 ThinkSmart Hub Hardware Maintenance Manual...
  • Page 19 Chapter 1 Important safety information...
  • Page 20 (sauf instruction contraire mentionnée dans les procédures d'installation et de configuration). • Lorsque vous installez, que vous déplacez, ou que vous manipulez le présent produit ou des périphériques qui lui sont raccordés, reportez-vous aux instructions ci-dessous pour connecter et déconnecter les différents cordons. ThinkSmart Hub Hardware Maintenance Manual...
  • Page 21 Connexion Déconnexion 1. Mettez les unités HORS TENSION. 1. Mettez les unités HORS TENSION. 2. Commencez par brancher tous les cordons sur les 2. Débranchez les cordons d'alimentation des prises. unités. 3. Débranchez les câbles d'interface des connecteurs. 3. Branchez les câbles d'interface sur des 4.
  • Page 22 Schutzkontakt anschließen. • Die Signalkabel nach Möglichkeit einhändig anschließen oder lösen, um einen Stromschlag durch Berühren von Oberflächen mit unterschiedlichem elektrischem Potenzial zu vermeiden. • Geräte niemals einschalten, wenn Hinweise auf Feuer, Wasser oder Gebäudeschäden vorliegen. ThinkSmart Hub Hardware Maintenance Manual...
  • Page 23 • Die Verbindung zu den angeschlossenen Netzkabeln, Telekommunikationssystemen, Netzwerken und Modems ist vor dem Öffnen des Gehäuses zu unterbrechen, sofern in den Installations- und Konfigurationsprozeduren keine anders lautenden Anweisungen enthalten sind. • Zum Installieren, Transportieren und Öffnen der Abdeckungen des Computers oder der angeschlossenen Einheiten die Kabel gemäß...
  • Page 24 Mit dem Netzschalter an der Einheit und am Netzteil wird die Stromversorgung für die Einheit nicht unterbrochen. Die Einheit kann auch mit mehreren Netzkabeln ausgestattet sein. Um die Stromversorgung für die Einheit vollständig zu unterbrechen, müssen alle zum Gerät führenden Netzkabel vom Netz getrennt werden. ThinkSmart Hub Hardware Maintenance Manual...
  • Page 25 Chapter 1 Important safety information...
  • Page 26 PERICOLO La corrente elettrica proveniente dai cavi di alimentazione, del telefono e di comunicazione può essere pericolosa. Per evitare il rischio di scosse elettriche: ThinkSmart Hub Hardware Maintenance Manual...
  • Page 27 • Non collegare o scollegare qualsiasi cavo oppure effettuare l'installazione, la manutenzione o la riconfigurazione del prodotto durante un temporale. • Collegare tutti i fili elettrici a una presa di alimentazione correttamente cablata e dotata di messa a terra. • Collegare alle prese elettriche appropriate tutte le apparecchiature che verranno utilizzate per questo prodotto.
  • Page 28 Il pulsante di controllo dell'alimentazione presente sull'unità e l'interruttore dell'alimentatore non disattivano l'alimentazione corrente fornita all'unità. E' possibile che l'unità disponga di più cavi di alimentazione. Per disattivare l'alimentazione dall'unità, accertarsi che tutti i cavi di alimentazione siano scollegati dalla fonte di alimentazione. ThinkSmart Hub Hardware Maintenance Manual...
  • Page 29 Chapter 1 Important safety information...
  • Page 30 • Cualquier equipo que se conecte a este producto también debe conectarse a tomas de corriente debidamente cableadas. • Siempre que sea posible, utilice una sola mano para conectar o desconectar los cables de señal. ThinkSmart Hub Hardware Maintenance Manual...
  • Page 31 • No encienda nunca un equipo cuando hay señales de fuego, agua o daños estructurales. • Desconecte los cables de alimentación, los sistemas de telecomunicaciones, las redes y los módems conectados antes de abrir las cubiertas de los dispositivos, a menos que se indique lo contrario en los procedimientos de instalación y configuración.
  • Page 32 Además, el dispositivo podría tener más de un cable de alimentación. Para suprimir toda la corriente eléctrica del dispositivo, asegúrese de que todos los cables de alimentación estén desconectados de la toma de corriente. ThinkSmart Hub Hardware Maintenance Manual...

  • Page 33: Chapter 2. Important Service Information

    Whatever causes the first error code might also cause false error codes. If no error code is displayed, see whether the error symptom is listed in the “Symptom-to-FRU Index” section. © Copyright Lenovo 2020...

  • Page 34: Strategy For Replacing Frus For Cto, Special-Bid, And Standard Models

    Dynamic Configure To Order (CTO) model This model provides the ability for a customer to configure a Lenovo solution from a Web site, and have this configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label and eSupport will load these products as the 4-character MT, 4-character model, and 2-character country code.

  • Page 35: Chapter 3. Product Overview

    Breathing red for three times Blinking red for three times Wrong PIN / password Breathing red Blinking red Claiming error * Add your hub to ThinkSmart Manager. For more information, see ThinkSmart Manager User Guide at https://smartsupport.lenovo.com/us/en/downloads/DS542392 © Copyright Lenovo 2020...
  • Page 36 • When the hub is not in a meeting and no one is in the room, the hub will go into standby mode automatically. • When someone comes in front of the sensor within 3 meters, the hub will automatically wake up from standby mode. ThinkSmart Hub Hardware Maintenance Manual...

  • Page 37: Chapter 4. Service Checkout And Symptom-To-Fru Index

    – What, when, where, single, or multiple systems? – Is the failure repeatable? – Has this configuration ever worked? – If it has been working, what changes were made prior to its failing? – Is this the original reported failure? © Copyright Lenovo 2020...

  • Page 38: Symptom-To-Fru Index

    • If you did not receive any error message, look for a description of your error symptoms in the first part of this index. Power supply problems If you suspect a power problem, use the following procedures. ThinkSmart Hub Hardware Maintenance Manual...

  • Page 39: Post Error Codes

    Check/Verify FRU/Action Check the following for proper installation. Reseat connectors • Power cord • On/Off switch connector • On/Off switch power supply connector • System board power supply connectors • Microprocessor connection Check the power cord for continuity. Power cord Power-on switch Check the power-on switch for continuity.

  • Page 40: Miscellaneous Error Conditions

    3. Ensure that the Wake On LAN feature is enabled in Setup/Configuration. 4. Ensure that the network administrator is using the correct MAC address. 5. Ensure no interrupt or I/O address conflicts. 6. Network adapter (advise network administrator of new MAC address) ThinkSmart Hub Hardware Maintenance Manual...
  • Page 41 Message/Symptom FRU/Action Dead Hub. 1. Power Supply 2. System Board Diskette drive in-use light remains on or does not light 1. Diskette Drive when drive is active. 2. System Board 3. Diskette Drive Cable Blank screen except for flashing cursor. 1.

  • Page 42: Undetermined Problems

    4. Repeat steps 1 through 3 until you find the failing device or adapter. If all devices and adapters have been removed, and the problem continues, replace the system board. See “System board and Skype board” on page 51. ThinkSmart Hub Hardware Maintenance Manual...

  • Page 43: Chapter 5. Troubleshooting, Diagnostics, And Recovery

    3. Run the diagnostic program. See “Diagnostics” on page 43. 4. Recover your operating system. See “Recovery” on page 44. 5. If the problem persists, contact Lenovo. Frequently asked questions How to use dual-display, content camera, or any other features in Microsoft Teams Rooms? Go to https://docs.microsoft.com/en-us/MicrosoftTeams/rooms/rooms-deploy...

  • Page 44: Troubleshooting

    Contact the administrator of your company to gain to select. access. 1. Click Settings ➙ Sign Out. Wrong room name is displayed. 2. Enter the password (default password is 00000). 3. Sign in again and select the correct room name. ThinkSmart Hub Hardware Maintenance Manual...

  • Page 45: Screen Problems

    Screen problems Problem Solution • The hub voltage matches the voltage available at the electrical outlet for your country or region. The screen goes blank while the hub is on. • Tap the screen to wake the hub. • The brightness and contrast is set correctly. •...

  • Page 46: Audio Problems

    UEFI BIOS. storage drive. Note: In rare cases, the storage drive with the operating system might get corrupted or damaged. In such cases, you might need to replace the storage drive. ThinkSmart Hub Hardware Maintenance Manual...

  • Page 47: External Monitor Problems

    External monitor problems Problem Solution • Ensure that the HDMI cable is connected to the hub and the monitor correctly and securely. An external monitor screen is blank while the • Select HDMI signals in the signal source setting of the monitor. monitor is connected to the hub.

  • Page 48: Performance Problems

    4. Check the amount of free space, and then click Disk Cleanup. 5. A list of unnecessary file categories is displayed. Select the category you want to delete, and then click OK. The free memory space is insufficient. Install additional memory modules. ThinkSmart Hub Hardware Maintenance Manual...

  • Page 49: Usb Device Problems

    Use diagnostic solutions to test hardware components and report operating-system-controlled settings that interfere with the correct operation of your hub. Lenovo diagnostic tools For information about Lenovo diagnostic tools, go to: https://pcsupport.lenovo.com/lenovodiagnosticsolutions UEFI diagnostic program A UEFI diagnostic program is preinstalled on the hub. It enables you to test memory modules and internal storage devices, view system information, and check and recover bad sectors on internal storage devices.

  • Page 50: Recovery

    1. Open the Start menu, and then click Settings ➙ Update & security ➙ Recovery. 2. In the Advanced startup section, click Restart now ➙ Troubleshoot ➙ Advanced options. 3. Select a preferred option, and then follow the on-screen instructions. ThinkSmart Hub Hardware Maintenance Manual...

  • Page 51: Windows Automatic Recovery

    Windows recovery programs are damaged. If you did not create a recovery USB drive as a precautionary measure, you can contact Lenovo Customer Support Center and purchase one from Lenovo. For a list of the Lenovo Support phone numbers for your country or region, go to: https://smartsupport.lenovo.com/supportphonelist Create a recovery USB drive Attention: The creation process deletes anything stored on the USB drive.
  • Page 52 • From Windows Update: Note: The device drivers provided by Windows Update might not be tested by Lenovo. It is recommended that you get device drivers from Lenovo. 1. Open the Start menu.

  • Page 53: Chapter 6. Hardware Removal And Installation

    Common tool Isolated tweezers Common tool Hexagonal socket Common tool Silicone grease Consumable tool Polyamide tape Consumable tool Mylar tape Consumable tool Eraser Consumable tool Electrical tape Consumable tool Double-sided tape Consumable tool Conductive tape Consumable tool © Copyright Lenovo 2020...

  • Page 54: Major Frus And Crus

    • FRUs: Refer to parts that must be installed or replaced only by trained service technicians. If customers choose to replace the FRUs by themselves, the product warranty might be affected. ThinkSmart Hub Hardware Maintenance Manual...
  • Page 55 Number Description Self-service CRU Optional-service CRU System fan screws (6) System fan Heat sink Thermal pad M.2 solid-state drive Wi-Fi card shield Wi-Fi card Chapter 6 Hardware removal and installation...
  • Page 56 Skype board bracket Bottom chassis Bottom cover Cable lock box One cable Power adapter Power cord Miscellaneous parts kits For detailed FRU and CRU information, such as the FRU part numbers and supported models, go to: http://www.lenovo.com/serviceparts-lookup ThinkSmart Hub Hardware Maintenance Manual...

  • Page 57: System Board And Skype Board

    System board and Skype board System board M.2 solid-state drive slot Wi-Fi card slot Ethernet connector BTB connector USB connector USB-C connector DP connector USB connector Power connector Chapter 6 Hardware removal and installation...

  • Page 58: Removing Hardware

    Before you open the bottom cover, turn off the hub and wait several minutes until the hub is cool. For access, do the following: 1. Unlock any locking device that secures the hub. 2. Disconnect the power cord from electrical outlet and disconnect the one cable from the hub. ThinkSmart Hub Hardware Maintenance Manual...

  • Page 59: Bottom Chassis

    3. Place a clean soft cloth, and lay down the hub to place the hub cover facing up. Removal step Bottom chassis Prerequisite Before you start, read Chapter 1 “Important safety information” on page 1 and print the following instructions. For access, remove the bottom cover.

  • Page 60: M.2 Solid-State Drive

    – Do not make the M.2 solid-state drive subject to physical shocks or vibration. Put the M.2 solid-state drive on a soft material, such as cloth, to absorb physical shocks. For access: 1. Remove the following FRUs in order: • “Bottom cover” on page 52 • “Bottom chassis” on page 53 ThinkSmart Hub Hardware Maintenance Manual...

  • Page 61: Wi-Fi Card

    2. Remove the thermal pad. Removal step Wi-Fi card Prerequisite Before you start, read Chapter 1 “Important safety information” on page 1 and print the following instructions. For access: 1. Remove the following FRUs in order: • “Bottom cover” on page 52 •...

  • Page 62: System Board And Heat Sink

    For access, remove the following FRUs: • “Bottom cover” on page 52 • “Bottom chassis” on page 53 • “M.2 solid-state drive” on page 54 • “Wi-Fi card” on page 55 ThinkSmart Hub Hardware Maintenance Manual...

  • Page 63: Hdmi-In Board

    Removal steps HDMI-in board Prerequisite Before you start, read Chapter 1 “Important safety information” on page 1 and print the following instructions. For access, remove the following FRUs: • “Bottom cover” on page 52 • “Bottom chassis” on page 53 •...
  • Page 64 Removal steps ThinkSmart Hub Hardware Maintenance Manual...

  • Page 65: Video Capture Card

    Video capture card Prerequisite Before you start, read Chapter 1 “Important safety information” on page 1 and print the following instructions. For access, remove the following FRUs: • “Bottom cover” on page 52 • “Bottom chassis” on page 53 • “M.2 solid-state drive” on page 54 •...

  • Page 66: Skype Board

    • “Bottom chassis” on page 53 • “M.2 solid-state drive” on page 54 • “Wi-Fi card” on page 55 • “System board and heat sink” on page 56 • “Video capture card” on page 59 ThinkSmart Hub Hardware Maintenance Manual...

  • Page 67: Thermal Sensor Cable

    Removal steps Thermal sensor cable Prerequisite Before you start, read Chapter 1 “Important safety information” on page 1 and print the following instructions. For access, remove the following FRUs: Chapter 6 Hardware removal and installation...

  • Page 68: System Fan

    • “M.2 solid-state drive” on page 54 • “Wi-Fi card” on page 55 • “System board and heat sink” on page 56 • “Video capture card” on page 59 • “Skype board” on page 60 ThinkSmart Hub Hardware Maintenance Manual...

  • Page 69: Skype Board Bracket

    Removal step Skype board bracket Prerequisite Before you start, read Chapter 1 “Important safety information” on page 1 and print the following instructions. For access, remove the following FRUs: • “Bottom cover” on page 52 • “Bottom chassis” on page 53 •...

  • Page 70: Mechanical Chassis

    • “HDMI-in board” on page 57 • “Video capture card” on page 59 • “Skype board” on page 60 • “Thermal sensor cable” on page 61 • “System fan” on page 62 • “Skype board bracket” on page 63 ThinkSmart Hub Hardware Maintenance Manual...

  • Page 71: Lcd Panel

    Removal step LCD panel Prerequisite Before you start, read Chapter 1 “Important safety information” on page 1 and print the following instructions. For access, remove the Mechanical chassis. See “Mechanical chassis” on page 64. Removal step Chapter 6 Hardware removal and installation...

  • Page 72: Mipi Cable

    Before you start, read Chapter 1 “Important safety information” on page 1 and print the following instructions. For access： 1. Remove the following FRUs: • “Mechanical chassis” on page 64 • “LCD panel” on page 65 2. Remove the internal microphones cable. ThinkSmart Hub Hardware Maintenance Manual...

  • Page 73: Lcd

    Removal step LCD back cover Prerequisite Before you start, read Chapter 1 “Important safety information” on page 1 and print the following instructions. For access, remove the following FRUs: • “Mechanical chassis” on page 64 • “LCD panel” on page 65 Removal step Wi-Fi antenna cables Prerequisite...

  • Page 74: Hinge Pipe

    Before you start, read Chapter 1 “Important safety information” on page 1 and print the following instructions. For access, remove the following FRUs: • “Mechanical chassis” on page 64 • “LCD panel” on page 65 • “LCD back cover” on page 67 Removal steps ThinkSmart Hub Hardware Maintenance Manual...

  • Page 75: Led Board And Led Lens

    LED board and LED lens Prerequisite Before you start, read Chapter 1 “Important safety information” on page 1 and print the following instructions. For access： 1. Remove the following FRUs: • “Mechanical chassis” on page 64 • “LCD panel” on page 65 •...

  • Page 76: Internal Speakers

    • “Mechanical chassis” on page 64 • “LCD panel” on page 65 • “LCD back cover” on page 67 • “Hinge pipe” on page 68 • “LED board and LED lens” on page 69 Removal steps ThinkSmart Hub Hardware Maintenance Manual...

  • Page 77: Infrared Board

    Infrared board Prerequisite Before you start, read Chapter 1 “Important safety information” on page 1 and print the following instructions. For access, remove the following FRUs: • “Mechanical chassis” on page 64 • “LCD panel” on page 65 • “LCD back cover” on page 67 •...

  • Page 78: Hinge Assembly

    • “LCD panel” on page 65 • “LCD back cover” on page 67 • “Hinge pipe” on page 68 • “LED board and LED lens” on page 69 • “Internal speakers” on page 70 • “Infrared board” on page 71 ThinkSmart Hub Hardware Maintenance Manual...
  • Page 79 Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
  • Page 80 Actual results may vary. Users of this document should verify the applicable data for their specific environment. This document is copyrighted by Lenovo and is not covered by any open source license, including any Linux agreement(s) which may accompany software included with this product. Lenovo may update this document at any time without notice.

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