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MeetMe Host a Meet-Me conference call more Display additional softkeys NewCall Make a new call OPickUp Answer a call that is ringing in an associated group Park Store a call using Call Park PickUp Answer a call that is ringing on another phone in your group Redial Redial the most recently dialed...
Understanding SIP vs. SCCP Basic Call Handling Placing a Call—Basic Options Placing a Call—Additional Options Answering a Call Ending a Call Using Hold and Resume Using Mute Switching Between Multiple Calls Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0...
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Switching an In-Progress Call to Another Phone Transferring Calls Sending a Call to a Voice Message System Forwarding Calls to Another Number Using Do Not Disturb Making Conference Calls Using Conference Features Viewing or Removing Conference Participants Placing or Receiving Intercom Calls Advanced Call Handling Speed Dialing Picking Up a Redirected Call on Your Phone...
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Setting Up Phones and Access Lists for Mobile Connect Using Cisco WebDialer Understanding Additional Configuration Options Troubleshooting Your Phone General Troubleshooting Viewing Phone Administration Data Cisco One-Year Limited Hardware Warranty Terms Index Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0...
See softkey and icon definitions Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 Then Press >...
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml You can access the most current Licensing Information at this URL: http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/7900_ssllic.htm Safety and Performance Information Refer to these sections for information about the impact of power outages and other devices on your Cisco Unified IP Phone.
Further information regarding U.S. export regulations may be found at http://www.access.gpo.gov/bis/ear/ear_data.html. Accessibility Features A list of accessibility features is available upon request. You can find more information about Cisco accessibility features at this URL: www.cisco.com/go/accessibility Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 Getting Started...
Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone. 10/100 SW DC48V DC Adaptor port (DC48V) (optional) Network port (10/100 SW)
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After your phone displays a confirmation message, hang up. The phone will re-start. Headset Support Although Cisco Systems performs limited internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors.
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In some cases, hum may be reduced or eliminated by using a local power cube or power Note injector. These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed means that there is not a single headset solution that is optimal for all environments. Cisco recommends that customers test headsets in their intended environment to determine performance before making a purchasing decision and deploying en masse.
An Overview of Your Phone The Cisco Unified IP Phone 7931G is a full-feature telephone that provide voice communication over the same data network that your personal computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on.
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Headset, Settings) Buttons illuminate to indicate status: Line keys are numbered 24-1 in descending order, alternating from left to right. Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 Green, steady—Active call or two-way intercom call Green, flashing—Held call Amber, steady—Privacy in use, one-way...
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Item Description Paper label Allows you to identify each button with line or feature information. Softkey Each activates a softkey option (displayed on your buttons phone screen). Hold button Places calls on hold. Transfer Connects a call to another number. button Redial button Connects to the last dialed number.
3105:01 on the phone screen. Each line also has an associated icon to help you identify its purpose (see Understanding Line and Call Icons, page Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 The line is idle, press to initiate a new call.
• Calls—Each line can support a single call. If multiple lines share a directory number, each line can still support one call each. Understanding Line and Call Icons Your phone displays icons to help you determine the line and call state and feature accessibility on each line.
Understanding Phone Screen Features This is what your phone screen might look like when idle. This view is called “Overview.” Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 Description The Settings menu is assigned to this line key. See Phone Settings, page The Directories menu is assigned to this line key.
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Date and time Displays the current date and time. display Primary phone Displays the phone number (directory number) for your primary phone line. line Programmable Programmable buttons button buttons, speed-dial buttons, phone service buttons, call feature buttons, or local indicators feature buttons.
You can access features using softkeys or pressing a line key. You can configure some of these features, but your system administrator controls most of them. Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 Then... Press >...
Here are some details about using softkeys and line buttons to access features: Feature CallBack Call Forward Call Park Call PickUp Conference Conference List Do Not Disturb End Call Group PickUp Hold Hunt Group Malicious Call Identification Meet Me Conferencing Mobility New Call Other PickUp...
• If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system administrator for more information. Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 Then... Pick up the handset and enter a number.
• Your phone might be set up for international call logging, which is indicated by a “+” symbol on the call logs, redial, or call directory entries. See your system administrator for more information. Placing a Call—Additional Options You can place calls using special features and services that might be available on your phone. See your system administrator for more information about these additional options.
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Extension Mobility profile Make a call from a mobile phone using Mobile Voice Access Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 Then... 1. Dial a number. 2. After the tone, enter a client matter code (CMC) or a forced authorization code (FAC).
If you want to... Place a call using Fast Dial Place a call using your PAB Answering a Call You can answer a call by lifting the handset, or you can use other options if they are available on your phone.
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• When you answer the call on one If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system administrator for more information. Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 destinations receive calls simultaneously.
Ending a Call To end a call, simply hang up. Here are some more details. If you want to... Hang up while using the handset Hang up while using a headset Hang up while using the speakerphone Press Using Hold and Resume You can hold and resume calls.
Switch from a Press connected call to is resumed. answer a ringing call Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 Then... Press Press (flashing) for the line that you are switching to. (flashing). Any active call is placed on hold and the selected call...
Switching an In-Progress Call to Another Phone You can switch in-progress calls between the desktop phone and your mobile phone or other remote destination. If you want to... Then... Switch an in-progress 1. Press the Mobility softkey and select Send call to mobile. call on your desktop 2.
Your system administrator might allow you to choose from two types of call forwarding features: • Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive. Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 Then...
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• Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No Coverage)—Applies to certain calls that you receive, according to conditions. You can access Call Forward All on your phone or from your Cisco Unified CM User Options web pages;...
If you want to... Turn on DND Turn off DND Customize DND settings Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 Then... Press DND. “Do Not Disturb” displays on the phone, the DND lights (solid), and the ring tone is turned off.
Making Conference Calls Your Cisco Unified IP Phone allows you to join three or more people into one telephone conversation, creating a conference call. Using Conference Features You can create a conference in various ways, depending on your needs and the features that are available on your phone.
Join to complete the action. • When Join completes, caller ID changes to “Conference.” Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 Then... 1. From an active call, press Join. (You may need to press the more softkey to see Join.)
Using Meet-Me Meet-Me conferencing allows you to start or join a conference by calling the conference number. If you want to... Start a Meet-Me conference 1. Obtain a Meet-Me phone number from your system administrator. Join a Meet-Me conference End a Meet-Me conference If you call a secure Meet-Me conference number from a non-secure phone, your phone displays the message, “Device Not Authorized.”...
Note that your system administrator configures your Extension Mobility profile to include the intercom feature. Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 While viewing the conference list, press RMLstC or Remove Last Participant. Look for the icon after “Conference”...
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If you want to... Place an intercom call to a preconfigured target intercom number Place an intercom call to a non-preconfigured target intercom number Receive an intercom call Then... Press (intercom target line) and, after you hear the intercom-alert tone, begin speaking. Press .
2. To place a call, access the Fast Dial service on your phone. See Directory on the Web, page Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 Setting Up Speed Dials on the Web, page Setting Up Speed Dials on the Web,...
Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling tasks with coworkers. If you want to...
• You have a limited time to retrieve a parked call before it reverts to ringing at the original number. See your system administrator for details. Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 Using BLF to Determine a Line State, button to direct the call to an available directed call park number see Park.)
• Your system administrator can assign Directed Call Park buttons to available line buttons on your phone. • You can dial directed call park numbers if you do not have Directed Call Park buttons on your phone. However, you will not be able to see the status of the directed call park number. Logging Out of Hunt Groups If your organization receives a large number of incoming calls, you might be a member of a hunt group.
• The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple shared lines and Privacy is enabled, coworkers cannot view or barge calls on any of your shared lines. Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 Then... Look for the remote-in-use icon (steady).
Using BLF to Determine a Line State Busy Lamp Field features (BLF) allow you to view the state of a phone line that is associated with a speed-dial button, call log, or directory listing on your phone. If you use BLF Pickup, you can answer a ringing call for the line that you are monitoring.
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There are interactions, restrictions, and limitations that affect how security features work on Note your phone. For more information, ask your system administrator. Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 Then... Look for a security icon in the top right corner of the call...
Tracing Suspicious Calls If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call Identification (MCID) feature to your phone. This feature enables you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages. If you want to...
Log out of EM 1. Choose 2. When prompted to log out, press Yes. Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 Look for an MLPP icon on your phone screen: Priority call Medium priority (immediate) call...
Tips • EM automatically logs you out after a certain amount of time. Your system administrator establishes this time limit. • Changes that you make to your EM profile from your Cisco Unified CM User Options web pages take effect immediately if you are logged in to EM on the phone; otherwise, changes take effect the next time you log in.
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Mobile Voice Access call disconnects, and you are locked out for a period of time. Contact your system administrator if you need assistance. Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 Then...
Using a Handset, Headset, and Speakerphone You can use your phone with these audio devices: a handset, headset, or speakerphone. The phone is off-hook when the handset is lifted or another audio device is in use. The phone is on-hook when the handset is in its cradle and other audio devices are not in use. Using a Handset If you want to...
Toggle speakerphone mode on or off Switch to a handset Adjust the volume level for a call Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 Using a Handset, Headset, and Speakerphone Then... Press Lift the handset (without pushing any buttons).
Using AutoAnswer with a Headset or Speakerphone When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings. Your system administrator configures AutoAnswer to use either the speakerphone or a headset. You might use AutoAnswer if you receive a high volume of incoming calls. If you...
Change the way the audible voice message indicator sounds on your phone Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 Then... 1. Choose ) > Settings > User Preferences > Rings. 2. Choose a phone line or the default ring setting.
Customizing the Phone Screen You can adjust the characteristics of the phone screen. If you want to... Then... Change the phone 1. Choose screen brightness 2. To make adjustments, press the Volume button. 3. Press Save, or press Cancel. Note Change the language on 1.
Calls. 2. Highlight a call record. 3. Press Delete. Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 > Directories > Missed Calls, Placed Calls, or Received Calls. > Directories > Missed Calls, Placed Calls, or Received > Directories, then press Clear.
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If you want to... Then... Dial from a call log 1. Choose (while not on Calls. another call) 2. Highlight a call record. Note If the Details softkey appears, the call is the primary entry of a multiparty call. See the 3.
2. User your keypad to enter a full or partial name and press Search. 3. Scroll to a listing and press Dial. 4. Choose a menu item to handle the original call: Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 > Directories > Corporate Directory (exact name can vary).
Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields. Using Personal Directory on Your Phone The Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dials. This section describes how to set up and use Personal Directory on your phone.
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2. Highlight the listing you want and press Select. 3. Press Dial. 4. Choose OK to complete the action. Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 > Directories > Personal Directory > Personal Fast > Directories > Personal Directory > Personal Fast...
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If you want to... Then... Delete a Fast Dial 1. Search for a Fast Dial code. code 2. Highlight the listing you want and press Select. 3. Press Remove. Log out of Personal 1. Choose Directory vary). 2. Choose Logout. Tips •...
Press iDivert. For more information, see message system System, page Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 ) > Messages and follow the voice instructions. Customizing Rings and Message Indicators, page and text message on your phone screen.
Using the User Options Web Pages Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your Cisco Unified CM User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone.
Search for a PAB entry Edit a PAB entry Delete a PAB entry Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 Then do this after you log in... 1. Choose User Options > Personal Address Book. 2. Click Add New.
Configuring Fast Dials on the Web This section describes how to assign Fast Dials from your User Options web pages. If you want to... Then do this after you log in... Assign a Fast Dial code 1. Create a PAB entry. See to a PAB entry 2.
Address Book (OAB) should begin by importing the data from the OAB into the Windows Address Book (WAB). TabSync can then be used to synchronize the WAB with Personal Directory. Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 Before you can assign a line button for Fast Dial, your system administrator must configure the phone to display services.
Your system administrator can give you access to TABSynch and provide detailed instructions. Setting Up Speed Dials on the Web Depending on configuration, your phone can support several speed-dial features: • Speed-dial buttons • Abbreviated Dialing • Fast Dials For help using speed-dial features, see Note If you want to...
Change a service name 1. Search for services. 2. Click on the service name. 3. Change the information and click Save. Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 available (optional). Using the User Options Web Pages...
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If you want to... Then do this after you log in... Add a service to an 1. Choose User Options > Device. available 2. Choose a phone from the Name drop-down menu. programmable phone 3. Click Service URL. button Note 4.
• Change rings, display, and other phone-model specific settings—see page Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 Then do this after you log in... 1. Choose User Options > User Settings. 2. In the Browser Password area, enter information.
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If you want to... Then do this after you log in... Set up call forwarding 1. Choose User Options > Device. per line 2. Choose a phone from the Name drop-down menu. 3. Click Line Settings. 4. If you have more than one directory number (line) assigned to your 5.
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5. In the Line Text Label area, enter a text label. 6. Click Save. Note Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 phone, choose a line from the Line drop-down menu. settings. Typically, the default message waiting setting prompts your phone to display a steady red light from the handset light strip to indicate a new voice message.
Setting Up Phones and Access Lists for Mobile Connect When using Cisco Mobile Connect, you must add your mobile and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations.
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– Note 9. Click Save. Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 Name—Enter a name for the mobile (or other) phone. Destination Number—Enter your mobile phone number. All the time—Choose this option if you do not want to impose day and time restrictions on ringing the remote destination.
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If you want to... Then do this after you log in... Add a new remote 1. Choose User Options > Mobility Settings > Remote Destinations. destination 2. Select the device from the Name drop-down list box. 3. Click Remote Destinations. 4.
The call is now placed on your phone. 6. To end a call, click Hangup or hang up from your phone. Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 Using the User Options Web Pages Accessing Your User Options...
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If you want to... Then... Log out of WebDialer Click the logout icon in the Make Call or Hang Up page. Set up, view, or Access the Preferences page. change WebDialer The Preferences page appears the first time that you use WebDialer (after you preferences click the number that you want to dial.) To return to Preferences in the future, click the preferences icon from the...
• Call Pickup to answer calls ringing • A shared line to view coworkers’ • Cisco Extension Mobility to apply Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 calls without using the transfer feature. on another phone.
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If you... Then... Answer calls frequently Ask your system administrator to set or handle calls on up the AutoAnswer feature for your someone’s behalf phone. Need to make video Consider using Cisco Unified Video calls Advantage, which enables you to make video calls using your Cisco Unified IP Phone, your personal computer, and an external video camera.
Forward All chain (also known as a maximum hop count). Ask your system administrator for details. Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 code (FAC) after dialing a number. some features during certain hours of the day.
Viewing Phone Administration Data Your system administrator might ask you to access administration data on your phone for troubleshooting purposes. If you are asked to... Then... Access network Choose configuration data network configuration item that you want to view. Access status data Choose want to view.
There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.html Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0...
Busy Lamp Field button call forwarding configuring from web page configuring on phone call logs erasing viewing and dialing from Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 call park call pickup call waiting CallBack calls answering barging...
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Cisco Unified Communications Manager Address Book Synchronizer Cisco Unified IP Phone troubleshooting web-based services for Cisco Unified Video Advantage Cisco WebDialer Client Matter Code, see CMC 27, 81 conference calls Meet-Me removing participants from security-level for viewing participants for connected corporate directory using from web page using on phone...
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Malicious Call Identification MCID Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 Meet-Me conferences messages indicator for listening to missed calls, records of...
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description of phone screen adjusting contrast changing language illumination setting phone services configuring see also User Options web pages PIN, changing placed calls, records of placing calls, options for 25, 26 pre-dial prioritizing calls privacy and shared lines received calls, records of redial remote destination creating...
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User Options web pages WebDialer whisper Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0...
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