Table of Contents
Advertisement
Cisco IP Telephony Troubleshooting Guide for Cisco CallManager Release 3.0(1)
Calling Cisco Technical Assistance Center (TAC)
If you have a problem that cannot be resolved through your own troubleshooting, please call the
TAC for assistance. Before calling TAC, have the following information available:
Cisco CallManager Details
Topology
Logs and Traces you have run during troubleshooting, including SDI and SDL traces
Stackwalk.txt files from the WINNT\system32 directory and the Cisco CallManager
Trace subdirectory
"sh-tech" on Cisco IOS Gateways, if applicable
"sh-tech" on Cisco CallManager
If the problem is with calls through a Cisco IOS Gateway, please also provide:
o "debug voice ccapi inout"
o "debug isdn q931"
o [AS5300 only] "sh vfc xboard"
o [AS5300 only] "sh vfc x version dspware"
o [AS5300 only] "sh vfc x version vcware"
© 2000 Cisco Systems, Inc.
92
Advertisement
Table of Contents
