Page 2: Table Of Contents
Contents Introduction Welcome Copyright Disclaimer Trademarks How to Use This Manual Safety Precautions Parts and Functions of the Printer Front View Rear View Inside the Printer Operation Panel Paper Handling Paper and Other Print Media Setting the Paper Thickness Lever Printing Area Notes on Handling Print Media Printing on Special Media Types...
Page 3 Using the Windows 98/95 Printer Driver Printer Driver Basics Windows 2000 and Windows NT Users Preparing and Executing a Print Job Getting to Know the Windows 98/95 Printer Driver Making the Most of the Windows 98/95 Printer Driver Using Maintenance Functions Using the Macintosh Printer Driver Printer Driver Basics Preparing and Executing a Print Job...
Page 4 Paper Jams or Does Not Feed The POWER Light Flashes Orange An Error Message Appears Other Problems Before You Call for Help Getting Help From Canon Speciﬁcations General Speciﬁcations System Requirements Using the Optional IS-32 Color Image Scanner Cartridge Using the Scanner...
Page 5 Introduction Welcome Copyright Disclaimer Trademarks How to Use This Manual Safety Precautions Introduction...
Page 6 Welcome Thank you for purchasing the Canon S400 Series Color Bubble Jet™ Printer. This User’s Manual provides complete explanations of the features and functions of the printer. To maximize the life of your printer, it’s a good idea to familiarize yourself fully with all of its functions.
Page 7 Disclaimer Canon Computer Systems, Inc. has reviewed this manual thoroughly in order that it will be an easy-to-use guide to your Canon S400 Color Bubble Jet Printer. All statements, technical information, and recommendations in this manual and in any guides or related documents are believed reliable,...
Page 8 Trademarks Canon, BCI, BJ, and Bubble Jet are trademarks, and SelectExchange is a service mark of Canon Inc. Print Planet is a service mark of Canon Computer Systems, Inc. Mac and the Mac logo are trademarks of Apple Computer, Inc., registered in the U.S.
Page 9: How To Use This Manual
How to Use This Manual To view this User’s Manual, please use Adobe included on your CD. Use this button when you wish to enlarge the screen you are viewing. Select this button in the tool bar, and then click within the screen of the User’s Manual.
Page 10 This column displays a table of contents for the User’s Manual. Click the desired item to jump to the topic. Click the + (or ) symbol when you wish to see detailed headings for each chapter. Click the – (or ) symbol when you wish to return to the original (condensed) display. How to Use This Manual Use this button when you wish to...
Page 11: Safety Precautions
Safety Precautions Please read the safety warnings provided in this manual to ensure that you use the printer safely. Do not attempt to use the printer in any way not described in this manual as this could result in unforeseen printer faults or cause a ﬁre or electric shock. Turning off the printer Choosing a location Power supply...
Page 12: Turning Off The Printer
Turning off the printer To avoid printer malfunctions, always use the POWER button to turn the printer on and off. Do not remove the power cord from the power outlet until the printer has been turned off by pressing the POWER button. Be sure to unplug the power cord from the power outlet after the POWER light goes off.
Page 13 Do not place the printer on a thick rug or carpet. Fibers or dust entering the printer could cause a ﬁre. Keep the power outlet for the printer free of all obstacles so you can unplug the power cord at any time. Any obstacles could prevent you from unplugging the printer when a printer fault occurs and thereby cause a ﬁre or electric shock.
Page 14: Power Supply
Do not place the printer close to ﬂammable solvents such as alcohol or thinner. If ﬂammable solvents come in contact with electrical components inside the printer, such substances could cause a ﬁre or electric shock. Power supply The socket-outlet shall be installed near the equipment and shall be easily accessible. Always grasp the plug when you unplug the power cord.
Page 15 Do not use a power supply voltage other than that supplied in the country of purchase. Using the incorrect voltage could cause a ﬁre or electric shock. The correct power supply voltage and frequency is: Do not attempt to plug the power cord into the power outlet or unplug the power cord when your hands are wet.
Page 16 POWER button to turn off the printer and always unplug the power cord. Continuing to use the printer in these circumstances could cause a ﬁre or electric shock. Call the Canon Customer Care Center. Getting Help From Canon Safety Precautions...
Page 17 Working around the printer Do not use ﬂammable sprays near the printer. Gases in the spray could cause a ﬁre or electric shock if they come in contact with electrical components inside the printer. Do not put your hands or ﬁngers in the printer while it is printing. The printer contains moving parts that could cause injury.
Page 18 If any foreign objects (metal or liquid) enter the printer, turn off the printer, unplug the power cord, and call the Canon Customer Care Center. Getting Help From Canon Continued use of the printer when a foreign object has fallen into the printer could cause a ﬁre or electric shock.
Page 19 Always unplug the printer from the power outlet when you are cleaning the printer. If you mistakenly turn on the printer while cleaning it, you could touch moving internal printer components and suffer injury. Do not attempt to disassemble or modify the printer. The printer contains high-voltage components that could cause a ﬁre or electric shock.
Page 20 Do not subject BJ cartridges or BJ tanks to shocks or excessive vibration. This could cause the ink to leak out and stain your clothing or the surroundings. Do not touch the metal contacts on a BJ cartridge after printing. The metal parts may be very hot and could cause burns.
Page 21: Parts And Functions Of The Printer
Parts and Functions of the Printer Front View Rear View Inside the Printer Operation Panel Parts and Functions of the Printer...
Page 22: Front View
Front View Operation Panel Operation Panel Front Cover Open to install/replace/ change BJ cartridges or to remove a paper jam. Paper Output Tray Holds printed sheets after they are ejected from the printer. Paper Guide Ensures that sheets from the paper stack in the auto sheet feeder feed straight into the printer.
Page 23: Rear View
Rear View Printer Cable Connector (USB Interface) Provides a connection point for connecting a USB interface cable to the printer. Power Connector Provides a connection point for connecting the power cord to the AC power outlet. Printer Cable Connector (Parallel Interface) Provides a connection point for connecting a parallel interface cable to the printer.
Page 24: Inside The Printer
Inside the Printer Cartridge Holder Holds the BJ cartridge: • BC-33e Color BJ Cartridge (provided) • BC-30e Black BJ Cartridge (optional) • BC-34e Photo BJ Cartridge (optional) • IS-32 Color Image Scanner Cartridge (optional) Cartridge Lock Lever Locks the BJ cartridge into the cartridge holder.
Page 25: Operation Panel
Ready for operation. Standby status or print job in progress. Printer error. Remove the cause of the error, then press RESUME to continue printing. Service error. Contact the Canon Customer Care Center. Getting Help From Canon Parts and Functions of the Printer...
Page 26 Note Hold down the RESUME button until the POWER light starts to ﬂash.Then, release the button.The following operations are performed, depending on how many times the light ﬂashes. • If you release the button after the light ﬂashes once: Print head cleaning is performed. Cleaning the Print Head •...
Page 27: Paper Handling
Paper Handling Paper and Other Print Media Setting the Paper Thickness Lever Printing Area Notes on Handling Print Media Printing on Special Media Types Printing Photographs Paper Handling...
Page 28: Paper And Other Print Media
Paper and Other Print Media Plain paper and Canon Specialty Papers are recommended for use with the printer. Refer to any instructions provided with special media for details about handling and printing. Ordinary Paper • Plain Paper Provides standard print quality.
Page 29: Canon Specialty Papers
Canon Specialty Papers Canon offers a range of special paper and ﬁlms for the reproduction of superb images in vibrant colors. • Artist Canvas Use this textured cotton canvas to add an artistic touch to your images and artwork. It is ideal for printing photos, illustrations, and artwork.
Page 30 • Bubble Jet Paper (water resistant) The Canon Bubble Jet Paper has been developed for high quality printing with minimal or no smearing or running when in contact with water or damp surfaces, making it a good choice for damp or rainy environments. The paper is specially coated and printable on both sides.
Page 31 Use transparencies to prepare materials for use with an overhead projector. To avoid paper jams and other problems, use transparencies speciﬁcally designed for use with the Canon Bubble Jet printer. Do not use transparencies designed for laser printers or photocopiers.
Page 32 Media Types You Cannot Use With the Printer To avoid poor print quality and possible damage to the printer, do not use the media types listed below. • Folded paper • Curled paper • Creased or crumpled paper • Damp or wet paper •...
Page 33: Media Sizes You Can Use With The Printer
Paper Letter Legal Envelope (US Com. #10) Envelope (European DL) Canon 4" You can also use custom paper sizes within the following ranges. Width 3.94 in. to 9.50 in. (100.0 mm to 241.3 mm) Height 3.94 in. to 23.0 in. (100.0 mm to 584.2 mm) You can load media of the following weight for printing.
Page 34 Landscape and Portrait There are two methods of orientation you can use to load the printer, depending on the type of media you intend to load. • When the short edge of the paper is fed into the auto sheet feeder, this is called Portrait orientation.
Page 35: Print Side
• Back Print Film • Glossy Photo Cards • Glossy Photo Paper • Greeting Cards (1/4-fold) Must be loaded with the words “Canon Greeting • Greeting Cards (1/2-fold) Can be printed on either side. • High Gloss Photo Film • High Resolution Paper •...
Page 36 Number of sheets that can be loaded at a time The number of sheets that can be loaded varies according to the type of media. Make sure that the paper stack is not higher than the load limit mark ( |) on the auto sheet feeder. Media type Plain Paper Artist Canvas...
Page 37: Setting The Paper Thickness Lever
Setting the Paper Thickness Lever Before you print, be sure to set the paper thickness lever as listed below. Paper Thickness Lever Adjusts the gap between the print head and the surface of the paper you are printing on. Media type Position Plain Paper Artist Canvas...
Page 38: Printing Area
There is both a printing area (recommended) and a printable area (possible). Printing area (dark gold) Canon recommends that you print within this area Printable area (light gold) The area where it is possible to print. However, Letter, Legal...
Page 39 Letter, Legal Media Type Letter Legal 0.12" 0.20" 0.25" Note * Printing in this area can adversely affect the print quality or the paper feed precision. Printable Area (width 8.0 in. 10.69 in. 8.0 in. 13.69 in. 1.26" 1.02" 0.25" Recommended printing area Printable area where it is possible to print.* Printing Area...
Page 40 A4, A5, B5 Media Type 3.0 mm 5.0 mm Note * Printing in this area can adversely affect the print quality or the paper feed precision. Printable Area (width 203.2 mm 289.0 mm 141.2 mm 202.0 mm 175.2 mm 249.0 mm 32.0 mm 26.0 mm 3.4 mm 3.4 mm...
Page 41: Glossy Photo Cards
Glossy Photo Cards Media Type Glossy Photo Cards 1.10" 1.10" 0.20" Recommended printing area (The printable area is identical to the printing area.) Printable Area (width 4.31 in. 6.30 in. 0.16" Printing Area height) Paper Handling...
Page 42 US Com. #10 Envelope Media Type US Com. #10 0.12" 0.28" 0.25" Recommended printing area (The printable area is identical to the printing area.) Printable Area (width 8.0 in. 3.81 in. 1.25" Printing Area height) Paper Handling...
Page 43 European DL Envelope Media Type European DL 3.0 mm 7.0 mm 6.4 mm 10.4 mm Recommended printing area (The printable area is identical to the printing area.) Printable Area (width height) 203.2 mm 102.0 mm Printing Area Paper Handling...
Page 44: Banner Paper
Banner Paper Media Type Banner Paper 1.26" (32.0 mm) 0.12" (3.0 mm) 3.4 mm 0.37" Letter 0.13" 3.4 mm Letter Recommended printing area Printable area where it is possible to print.* Note * Printing in this area can adversely affect the print quality or the paper feed precision.
Page 45: Notes On Handling Print Media
Notes on Handling Print Media • Whenever possible, hold the paper by the edges and avoid touching the print side. Any scratching or soiling on the print side will adversely affect the print quality. • When storing your media, put the media back in its original packaging and avoid locations that are exposed to direct sunlight or that are subject to high temperatures or humidity.
Page 46: Printing On Special Media Types
Printing on Special Media Types Artist Canvas Back Print Film Banner Paper Glossy Photo Cards Glossy Photo Paper Greeting Cards High Gloss Photo Film High Resolution Paper Magnet Sheets Transparencies T-Shirt Transfers Envelopes Paper Handling...
Page 47: Artist Canvas
Artist Canvas Note Use only the BC-33e Color BJ Cartridge for printing on Artist Canvas. Do not use the BC-34e Photo BJ Cartridge. Make sure that the printer is turned on and the paper thickness lever is set to the Down position. Raise the paper rest. Printing on Special Media Types Paper rest Paper thickness lever...
Page 48 Load the Artist Canvas. • With the print side (coated side) facing up, load one sheet of Artist Canvas with the edge aligned against the right side of the auto sheet feeder. • Adjust the paper guide to the left side of the sheet. Note You can load one sheet of Artist Canvas in the auto sheet feeder.
Page 49 Macintosh Select the most appropriate icon that indicates the print mode in the Printer Properties dialog box. Specify the media type (High Resolution Paper), and the BJ cartridge installed in the printer. Using the Macintosh Printer Driver Start the print job. Remove each printed sheet as it is ejected from the printer.
Page 50: Back Print Film
Printing on Special Media Types Back Print Film Make sure the printer is turned on and the paper thickness lever is set to the Up position. Raise the paper rest. Paper rest Paper thickness lever Paper Handling...
Page 51 Fan the Back Print Film to remove static cling and tap the edges against a ﬂat surface to align them neatly. If the ﬁlm is curled, bend it slightly in the opposite direction of the curl to straighten it. Note •...
Page 52 Load the Back Print Film: • With the print (matte) side facing up, place one sheet of plain paper under the stack. Load the stack with the edges aligned against the right side of the sheet feeder. • Adjust the paper guide to the left side of the stack. Note You can load up to ten sheets of ﬁlm in the auto sheet feeder.
Page 53 Macintosh Select the most appropriate icon that indicates the print mode in the Printer Properties dialog box. Specify the media type (Back Print Film), and the BJ cartridge installed in the printer. Using the Macintosh Printer Driver Start the print job. Remove each printed sheet of Back Print Film as it is ejected from the printer.
Page 54 Printing on Special Media Types Banner Paper Make sure the printer is turned on and the paper thickness lever is set to the Down position. Lower the paper rest. Paper rest Paper thickness lever Paper Handling...
Page 55 Printing on Special Media Types Before you tear off the sheets, make sure that you take one more sheet than you need for printing. (When you wish to print three sheets, tear off a length of four sheets—one more than you need for printing.) You can print on up to six sheets.
Page 56 Load the Banner Paper: • Align the right side of the ﬁrst sheet with the right side of the sheet feeder and insert it into the sheet feeder until it stops. • Adjust the paper guide to the left side of the sheet. Note •...
Page 57 Printing on Special Media Types Gently fold over the perforations between the ﬁrst and second sheet. Paper Handling...
Page 58 Be sure to provide ample space in front of the printer so each sheet is supported as it comes out of the printer and then allowed to hang over the edge of the table: Note A dense printout will require more time to dry. Be careful that wet ink does not stain the desk or the ﬂoor.
Page 59 Start the print job. Windows In the Windows driver, you select Banner Printing on the Page Layout tab. Printing on Banner Paper Macintosh When using a Macintosh, select Banner Printing before creating a document using an application program. Printing on Banner Paper Printing on Special Media Types Paper Handling...
Page 60 Printing on Special Media Types Glossy Photo Cards Make sure the printer is turned on and the paper thickness lever is set to the Up position. Raise the paper rest. Paper rest Paper thickness lever Paper Handling...
Page 61 Load the Glossy Photo Card: • With the print side (glossy side) facing up, place the Loading Support Sheet B provided with the package under the sheet. Load the sheet with the edges aligned against the right side of the sheet feeder. (For details, refer to the instructions provided with the Glossy Photo Cards package.) •...
Page 62 Using the Macintosh Printer Driver Windows Click the Page Layout tab and make sure that the Page Size setting is Canon 4" 6". Normally you can set the paper size with the application program. However, if the setting on the Page Layout tab does not match the setting in the application program, or if your application program does not provide a size selection for Glossy Photo Cards, specify the setting here.
Page 63 Macintosh Select Canon 4" paper size with the application program. Using the Macintosh Printer Driver Start the print job. Remove each printed card as it is ejected from the printer. Do not touch the printed side until the ink is completely dry. About two minutes are required for drying.
Page 64: Glossy Photo Paper
Printing on Special Media Types Glossy Photo Paper Make sure the printer is turned on and the paper thickness lever is set to the Up position. Raise the paper rest. Paper rest Paper thickness lever Paper Handling...
Page 65 Fan the Glossy Photo Paper to remove static cling and tap the edges against a ﬂat surface to align them neatly. If the ﬁlm is curled, bend it slightly in the opposite direction of the curl to straighten it. Note To avoid touching the print surface, always handle the sheets by the edges.
Page 66 Load the Glossy Photo Paper. • With the print side (glossy side) facing up, place the Loading Support Sheet B provided with the package under the stack. Load the stack with the edges aligned against the right side of the sheet feeder. (For details, refer to the instructions provided with the package.) •...
Page 67 Windows Open the Printer Properties dialog box, then select the most appropriate icon in the Choose Print Mode box under the Main tab. Select Glossy Photo Paper in the Media Type box. Also make sure that the BJ Cartridge setting matches the BJ cartridge installed in the printer.
Page 68: Greeting Cards
Printing on Special Media Types Greeting Cards Make sure the printer is turned on and the paper thickness lever is set to the Down position. Raise the paper rest. Paper rest Paper thickness lever Paper Handling...
Page 69 Load the Greeting Cards: • For 1/4-fold greeting cards, load the sheet with the words “Canon Greeting Cards” face down, and align the edge of the sheet against the right side of the sheet feeder. 1/2-fold greeting cards can be printed on either side.
Page 70 Windows Open the Printer Properties dialog box, then select the most appropriate icon in the Choose Print Mode box under the Main tab. Select High Resolution Paper in the Media Type box. Also make sure that the BJ Cartridge setting matches the BJ cartridge installed in the printer. Change the settings if necessary.
Page 71: High Gloss Photo Film
High Gloss Photo Film Note Use only the BC-33e Color BJ Cartridge for printing on High Gloss Photo Film. Do not use the BC-34e Photo BJ Cartridge. Make sure the printer is turned on and the paper thickness lever is set to the Up position.
Page 72 Load one sheet of High Gloss Photo Film: • Remove one sheet from the package and hold the glossy side up with the cut corner up and on the right. Align the right edge with the right side of the auto sheet feeder and insert the sheet into the auto sheet feeder.
Page 73 Windows Open the Printer Properties dialog box, then select the most appropriate icon in the Choose Print Mode box under the Main tab. Select High Gloss Photo Film in the Media Type box. The BJ Cartridge setting is automatically set to Color. Change the settings if necessary.
Page 74: High Resolution Paper
High Resolution Paper Make sure the printer is turned on and the paper thickness lever is set to the Up position. Raise the paper rest. Fan the stack to remove static cling and align the edges of the stack by tapping them on a ﬂat surface.
Page 75 Note To avoid touching the print surface, always handle media by the edges. Unclean or scratched print surfaces can adversely affect print quality. Load the stack of paper with the whiter-side facing up: • Align the stack with the right side of the auto sheet feeder and insert it into the auto sheet feeder.
Page 76 Windows Open the Printer Properties dialog box, then select the most appropriate icon in the Choose Print Mode box under the Main tab. Select High Resolution Paper in the Media Type box. Also make sure that the BJ Cartridge setting matches the BJ cartridge installed in the printer. Change the settings if necessary.
Page 77 Magnet Sheets Note Use only the BC-33e Color BJ Cartridge for printing on Magnet Sheets. Do not use the BC-34e Photo BJ Cartridge. Make sure the printer is turned on and the paper thickness lever is set to the Down position. Raise the paper rest. Printing on Special Media Types Paper rest Paper thickness lever...
Page 78 Printing on Special Media Types Place one sheet of plain paper behind one magnet sheet. Place both sheets on a hard surface to align the bottom edge and sides. Plain paper Glossy side of magnet sheet Note • From the bottom edge, roll the two sheets together with the plain paper facing out and glossy side of the magnet sheet facing inside.
Page 79 Unroll the media and place it in the sheet feeder immediately. • Make sure the print (glossy) side is facing up and one sheet of plain paper is under the sheet, load the two sheets with the edges aligned against the right side of the sheet feeder. •...
Page 80 Macintosh Select the most appropriate icon that indicates the print mode in the Printer Properties dialog box. Specify the media type (Glossy Photo Paper), and the BJ cartridge (Color). Using the Macintosh Printer Driver Start the print job. Remove the printed Magnet Sheet as it is ejected from the printer. Do not touch the printed side until the ink is completely dry.
Page 81 Transparencies Make sure the printer is turned on and the paper thickness lever is set to the Up position. Raise the paper rest. Fan the transparencies to remove static cling and tap the edges against a ﬂat surface to align them neatly. Printing on Special Media Types Paper rest Paper thickness lever...
Page 82 Note • To avoid touching the print surface, always handle the sheets by the edges. Unclean or scratched print surfaces can adversely affect print quality. • Do not remove transparencies from the package until you are ready to load them in the auto sheet feeder, especially in humid conditions. Load the transparencies: •...
Page 83 Printing on Special Media Types Note • You can load up to 30 transparencies in the sheet feeder. • If two or more transparencies feed at a time, lower the paper rest. Windows Open the Printer Properties dialog box, then select the most appropriate icon in the Choose Print Mode box under the Main tab.
Page 84 Macintosh Select the most appropriate icon that indicates the print mode in the Printer Properties dialog box. Specify the media type (Transparency), and the BJ cartridge installed in the printer. Using the Macintosh Printer Driver Start the print job. Remove each printed transparency as it is ejected from the printer. Do not touch the printed side until the ink is completely dry.
Page 85 T-Shirt Transfers Note Use only the BC-33e Color BJ Cartridge for printing on T-Shirt Transfers. Do not use the BC-34e Photo BJ Cartridge. Make sure the printer is turned on and the paper thickness lever is set to the Down position. Raise the paper rest. Printing on Special Media Types Paper rest Paper thickness lever...
Page 86 Load the T-Shirt Transfer with the printing side (the side without the green line) facing up. • Adjust the paper guide to the left side of the sheet. • You can load one T-Shirt Transfer at a time in the sheet feeder. Print side up Windows Open the Printer Properties dialog box, then select the most appropriate...
Page 87 Macintosh Select the most appropriate icon that indicates the print mode in the Printer Properties dialog box. Specify the media type (T-Shirt Transfer), and the BJ cartridge (Color). Using the Macintosh Printer Driver Start the print job. Remove the printed T-Shirt Transfer as it is ejected from the printer. Transfer the image to the T-shirt as soon as possible.
Page 88 Envelopes Make sure the printer is turned on and the paper thickness lever is set to the Down position. • To avoid poor print results, do not attempt to print on envelopes with Note embossed or treated surfaces. • To avoid misfeeds and jams, do not use envelopes with overlapping ﬂaps or pressure seals.
Page 89 Prepare the envelopes. • Press down ﬁrmly on the corners of the envelopes and all edges to ﬂatten the envelopes and expel all air. • If the envelopes are still warped, hold the edges of the envelopes diagonally and bend gently. Make sure the ﬂaps are straight. •...
Page 90 Load the envelopes: • Load the top edge of the address side (ﬂap side down) into the auto sheet feeder and align the stack with the right side of the auto sheet feeder. • Adjust the paper guide to the left side of the stack. Note You can load up to ten envelopes in the sheet feeder.
Page 91 Macintosh Select the most appropriate icon that indicates the print mode in the Printer Properties dialog box. Specify the media type (Envelope), and the BJ cartridge installed in the printer. Using the Macintosh Printer Driver Windows Click the Page Layout tab, then select “#10 Env. 9.50 220.0 110 mm”...
Page 92: Printing Photographs
Printing Photographs Printing Photographs Tips for Printing Photographic Images About Photo Optimizer Paper Handling...
Page 93 Tips for Printing Photographic Images To produce the best possible print quality for printing photographic images from a digital camera or scanner, or photographic images downloaded from a home page on the Internet, follow these guidelines: • Use the BC-34e Photo BJ Cartridge. •...
Page 94 Windows Open the Printer Properties dialog box and select SuperPhoto in the Choose Print Mode box under the Main tab. When SuperPhoto is selected, the BJ Cartridge setting automatically changes to Photo so you can use the different types of inks provided by the BC-34e Photo BJ Cartridge.
Page 95 About Photo Optimizer The Photo Optimizer adjusts a photographic image created with a digital camera device when it is printed out. Use the Photo Optimizer to compensate unsatisfactory color balance and over- or underexposure before printing. Windows Open the Printer Properties dialog box, then click the Main tab. Click the Advanced button.
Page 96 Printing Photographs Macintosh Open the Photo Optimizer in the Quality panel. The Photo Optimizer feature works on the image that is edited using the edit menu such as Cut and Rotate in a graphics application program. Disabled Enabled Paper Handling...
Page 97: Using The Windows 98/95 Printer Driver
Using the Windows 98/95 Printer Driver Printer Driver Basics Windows 2000 and Windows NT Users Preparing and Executing a Print Job Getting to Know the Windows 98/95 Printer Driver Making the Most of the Windows 98/95 Printer Driver Using Maintenance Functions Using the Windows 98/95 Printer Driver...
Page 98: Printer Driver Basics
Printer Driver Basics The printer driver controls communication between the printer and your computer. To use the printer with your computer, you must install the printer driver. For instructions on installing the printer driver, refer to the Quick Start Guide. Using the Windows 98/95 Printer Driver...
Page 99: Windows 2000 And Windows Nt Users
To open the S400 Properties dialog box from the Start menu, you click Start, Settings, and Printers. Highlight the Canon S400 icon and then select “Printing Preferences” from the File menu. The printer settings are arranged on these tabs: Windows 2000/NT 4.0 tabs...
Page 100: Preparing And Executing A Print Job
Preparing and Executing a Print Job Before you start a print job, you need to specify the print settings. The print settings in the printer driver allow ﬁne control over the print quality and color adjustment, but you can simplify the setup procedure as follows. Set the paper size you use from within the application program before printing.
Page 101: Getting To Know The Windows 98/95 Printer Driver
Getting to Know the Windows 98/95 Printer Driver Opening the Printer Properties Dialog Box Selecting the Print Mode Setting the Page Size Using Online Help Closing the Printer Properties Dialog Box Using the Windows 98/95 Printer Driver...
Page 102 Select the command used for printing (for example, Print or Print Setup from the File menu) in your application program. Make sure that Canon S400 is selected in the Printer box. If another printer name is displayed, click the down-arrow and then select Canon S400 from the pull-down list.
Page 103 Getting to Know the Windows 98/95 Printer Driver Click the Properties button. The Printer Properties dialog box opens. The Main, Page Layout, Stamp/Background, and Maintenance tabs are displayed in the Printer Properties dialog box. Using the Windows 98/95 Printer Driver...
Page 104 Click the Start button. Point to Settings, then click Printers. When the Printers window is displayed, click the Canon S400 icon. Getting to Know the Windows 98/95 Printer Driver Using the Windows 98/95 Printer Driver...
Page 105 Select Properties from the File menu. Or, right-click and select Properties from the pop-up menu. The Properties dialog box opens. The Main, Page Layout, Stamp/Background, and Maintenance tabs are contained in the Printer Properties dialog box. Note When you open the Printer Properties dialog box from the Start menu, some other tabs (such as General and Details) are added by the Windows operating system.
Page 106: Selecting The Print Mode
Selecting the Print Mode Before you start a print job, open the Printer Properties dialog box and specify the print mode. The print settings in the Printer Properties dialog box allow ﬁne control over the print quality and color adjustment, but you can simplify the setup procedure by selecting the icon in which the most appropriate print settings are pre-assigned.
Page 107 Note • In addition to the BJ Cartridge and Media Type settings, other print settings are also pre-assigned to each icon in the Choose Print Mode box. To conﬁrm all default settings, click the Advanced button after selecting the icon. The settings on the Quality, Special Effects, and Color tabs are the properties of the print mode.
Page 108 Getting to Know the Windows 98/95 Printer Driver Make sure that the BJ Cartridge and Media Type settings are identical to the BJ cartridge and print media installed in the printer. Note When you change a default setting in the BJ Cartridge or Media Type box, the icon that indicates the current settings changes to User-modiﬁed.
Page 109: Setting The Page Size
Getting to Know the Windows 98/95 Printer Driver You can start a print job with the User-modiﬁed icon, but you can also save and register the settings in the Choose Print Mode box under a new icon. Customizing the Print Settings in the Printer Driver— Creating an original print mode Setting the Page Size Set the page size you use from within the application program before printing.
Page 110 Changing the page size (for regular paper sizes) Click the Page Layout tab. Click the down-arrow in the Page Size box, then select the appropriate page size from the pull-down list. Getting to Know the Windows 98/95 Printer Driver Using the Windows 98/95 Printer Driver...
Page 111 Changing the page size (for custom paper sizes) Click the Page Layout tab. Click the down-arrow in the Page Size box, then select Custom Size from the pull-down list. The Custom Paper Size dialog box is displayed. Getting to Know the Windows 98/95 Printer Driver Using the Windows 98/95 Printer Driver...
Page 112 Select inch or mm (millimeter) for the unit of measurement in the Unit box, and enter the desired width and height within the following ranges: Width: 3.94" to 9.50" (100.0 mm to 241.3 mm) Height: 3.94" to 23.0" (100.0 mm to 584.2 mm) Click the OK button.
Page 113: Using Online Help
Using Online Help When you want to learn about a particular topic, the online help function provides the necessary information on the screen of your computer. Finding information on a particular topic When you click the “?” button on the upper right corner of the Printer Properties dialog box, the shape of the mouse pointer changes to “...
Page 114 Click the Help button on the lower right corner of the Printer Properties dialog box. When the contents of the Canon BJ Printer Driver Help are displayed, select the desired item to learn more about that item. Getting to Know the Windows 98/95 Printer Driver...
Page 115 Closing the Printer Properties Dialog Box After specifying the necessary print settings, close the Printer Properties dialog box and start your print job. Make sure that the information on Direction, Feed, and Paper Thickness Lever in the illustrated guideline is correct. Click the OK button.
Page 116: Making The Most Of The Windows 98/95 Printer Driver
Making the Most of the Windows 98/95 Printer Driver Printing Documents Enlarged/Reduced (Scaled Printing) Printing Multiple Pages on One Sheet (Page Layout Printing) Printing Documents Enlarged (Poster Printing) Printing on Banner Paper Changing the Print Order/Number of Copies Printing a Stamp Printing a Background Optimizing Image Data Photo Optimizer...
Page 117 Printing Documents Enlarged/Reduced (Scaled Printing) The Scaled Printing feature of the printer driver allows you to set a scaling value to print an enlarged or reduced page on a paper size that is larger or smaller than the paper size of the original ﬁle in the application program.
Page 118 Set the desired enlargement or reduction ratio in the Scaling box. To change the value of the enlargement or reduction ratio, click the up- or down-arrow to the right of the Scaling box. (You can also enter the desired value directly.) Conﬁrm the layout of the printout in the preview area and click the OK button.
Page 119 Click the down-arrow to the right of the Printer Paper Size box and select the desired paper size. When you select a paper size in the Printer Paper Size box which is different from the paper size originally set in the Page Size box, the enlargement or reduction ratio is calculated automatically and is displayed in the Scaling box.
Page 120 Printing Multiple Pages on One Sheet (Page Layout Printing) By reducing the scale in a 2-Page Print or 4-Page Print layout, you can print multiple pages on one sheet. You can save the total amount of paper used for long documents. This feature is also useful when you wish to view an image spread or print your document as a book cover.
Page 121 Click the Specify button, as necessary. You can specify the detailed layout setting in the Page Layout Printing dialog box. Pages: Page Order: Frame Border: Conﬁrm the layout of the printout in the preview area and click the OK button. Note •...
Page 122 Printing Documents Enlarged (Poster Printing) By dividing image data (such as a photographic image) and enlarging it for printing, you can print one page on multiple sheets. Pasting the pages after printing makes it possible to create a large-sized document such as an artistic poster. Setting the image divisions Open the Printer Properties dialog box and click the Page Layout tab.
Page 123 Click the Specify button, as necessary. You can specify a detailed image division setting in the Poster Printing dialog box. Image divisions: Speciﬁes the number of divisions you want to make on the image. 2: The number of printouts totals 4. 3: The number of printouts totals 9.
Page 124 Conﬁrm the layout of the printout in the preview area and click the OK button. Note • When you use Poster Printing, check that Background Printing is enabled in the Page Layout tab. • When you wish to revert Poster Printing to the original setting, click Normal-size Printing.
Page 125: Printing On Banner Paper
Printing on Banner Paper This section describes the print settings for printing on banner paper. For details on how to load banner paper in the printer, refer to the Paper Handling section. Banner Paper Setting banner printing Open the Printer Properties dialog box and choose the desired icon in the Choose Print Mode box of the Main tab.
Page 126 Changing the Print Order/Number of Copies Based on the default settings of the printer driver, the printer starts printing one set of any document from the ﬁrst page. When you print multiple copies of the same document, you need to specify the number of copies. You can change the print order with Reverse and Collate, as needed.
Page 127 Collate: Use this setting when you print multiple copies of a multiple page document. When Collate is enabled, the printer prints the document and collates each copy from the ﬁrst page to the last page. When Collate is disabled, the printer prints the document and collates copies of the same page.
Page 128: Printing A Stamp
Printing a Stamp The printer driver allows you to print a stamp on your documents. Stamps are notations such as CONFIDENTIAL or IMPORTANT, which are frequently rubber-stamped on documents to alert readers. Several default stamps are available for immediate use. Printing a default stamp Open the Printer Properties dialog box, then click the Stamp/Background tab.
Page 129 Specify whether to print the stamp on the ﬁrst page only or on each page of the document. Place stamp over text: Click this checkbox to print the stamp over the document data. If you leave the box unchecked, the document data are printed on top of the stamp.
Page 130 Printing a Background The printer driver allows you to print a background on your documents, like a watermark. Two types of default backgrounds are available for immediate use. Printing a default background Open the Printer Properties dialog box, then click the Stamp/Background tab.
Page 131 Specify whether to print the background on the ﬁrst page of the document only, as necessary. Background ﬁrst page only: Click this checkbox to print the background on the ﬁrst page only. If you leave this box unchecked, the background is printed on each page. Click the OK button to close the Printer Properties dialog box and start the print job.
Page 132 Optimizing Image Data The printer driver allows you to compensate and optimize the print quality of image data. Depending on the type of image data you print, you can use either Image Optimizer or Photo Optimizer. Image Optimizer Enlarging an image often causes edges to look jagged. To solve this problem, after enlarging an image in your application program, turn on the Image Optimizer before printing.
Page 133 Select Image Optimizer in the Quality tab to enable the Image Optimizer setting. Click the OK button to return to the Main tab. Click the OK button to close the Printer Properties dialog box and start the print job. Note •...
Page 134 Photo Optimizer The Photo Optimizer adjusts a photographic image created with a digital camera when it is printed out. Use the Photo Optimizer to compensate unsatisfactory color balance and over- or underexposure before printing. Open the Printer Properties dialog box, then click the Main tab. Click the Advanced button.
Page 135 Check the Whole Page checkbox, if necessary. Disabled: When the Whole Page setting is disabled, the Photo Optimizer adjusts multiple photographic images appearing on the same page separately. Enabled: When the Whole Page setting is enabled, the Photo Optimizer adjusts multiple graphic images appearing on the same page as a whole.
Page 136 Using Special Effects The printer driver not only performs simple color adjustments to improve the quality of the original image, but also enhances images for artistic effect. Setting Simulate Illustration Use this artistic effect to simplify complex image data so that a photograph appears to be an illustration.
Page 137 Check the Simulate Illustration checkbox to enable the setting. The appearance of the image data in the preview area changes (as if the photograph is converted to an illustration) at this time. If necessary, drag the slide bar to increase or decrease the contrast. Click the OK button to return to the Main tab.
Page 138 Click the Advanced button. Click the Special Effects tab. Check the Monochrome Effects checkbox to enable the setting. The appearance of the image in the preview area changes to a monochrome image. Select the desired monochrome effect from Sepia, Blue, Pink, Green or Select Color.
Page 139 Click the OK button to return to the Main tab. Click the OK button to close the Printer Properties dialog box and start the print job. Note • The Monochrome Effects setting can be used with the Simulate Illustration setting. Setting Simulate Illustration •...
Page 140 Changing the Print Quality (Halftoning) When your printouts are not satisfactory, the printer driver allows you to make ﬁne adjustments to the print quality and halftoning settings. Setting the print quality/halftoning Note If there is a problem in the image data you wish to print, the print quality and halftoning settings may not be visible or effective.
Page 141 Making the Most of the Windows 98/95 Printer Driver Print Quality: When you wish to improve the print quality, drag the Print Quality slide bar to the right (Fine). The print mode changes according to the setting of the slide bar. Please note that using a higher setting in the direction of Fine requires more time for printing.
Page 142 Click the OK button to return to the Main tab. Click the OK button to close the Printer Properties dialog box. Note • Depending on the Halftoning settings, some of the Print Quality settings cannot be used. When you wish to print at the highest quality, set Halftoning to Diffusion.
Page 143 Click the Color tab and make sure that the Color Adjustment setting is enabled. Set the following items as needed. Color Balance: Move the slide bars of the individual colors. For example, when blues are too strong in the printouts, drag the slide bar for Cyan to the left. Output Style: Speciﬁes whether printouts should emphasize intermediate tones or produce bright and sharp colors.
Page 144 Brightness: Speciﬁes the contrast among intermediate tones between black and white. Adjusting the brightness toward Light makes the overall image brighter, with stronger contrast in the light areas and lower contrast in the dark areas. Click the OK button to return to the Main tab. Click the OK button to close the Printer Properties dialog box.
Page 145 Adjusting the intensity The Intensity Setting speciﬁes whether to make the overall printout darker or lighter. Open the Printer Properties dialog box, then click the Advanced button in the Main tab. Click on the Color tab. Move the Intensity slide bar to the left (lighter) or right (darker). Click the OK button to return to the Main tab.
Page 146 Customizing the Print Settings in the Printer Driver Changing the default properties of the Print Mode, Stamp, and Background settings makes it possible to use them as customized settings in the printer driver. You can also register your original stamp and background in the printer driver. Creating and deleting an original print mode You can create an original print mode by changing the default properties of the Print Mode settings as desired.
Page 147 Change the print settings in the Quality tab, if necessary. Change the print settings in the Special Effects tab, if necessary. Making the Most of the Windows 98/95 Printer Driver Using the Windows 98/95 Printer Driver...
Page 148 Change the print settings in the Color tab, if necessary. Click the Save tab. You can save the desired print settings you made in steps 3, 4, and 5 here. Making the Most of the Windows 98/95 Printer Driver Using the Windows 98/95 Printer Driver...
Page 149 To save the new print settings, enter a name for the desired print settings in the Title box of the Save tab. You can use up to eight characters. Please note that you cannot use a title that is pre-assigned in the printer driver (such as Draft or Standard).
Page 150 Note • When User-modiﬁed is displayed to the left of the Choose Print Mode box of the Main tab, you can save the new print settings using the following procedure. (1) Right-click the User-modiﬁed icon, then select Save As from the pull-down menu.
Page 151 Click the OK button to return to the Main tab. Note You cannot move the icon back to its original position by clicking the Cancel button. Saving an original print mode as a ﬁle Open the Printer Properties dialog box, then click the Advanced button on the Main tab.
Page 152 Note You can save multiple print modes to a single ﬁle. Opening an original print mode that was saved as a ﬁle Open the Printer Properties dialog box, then click the Advanced button. Click the Save tab. Click the Open button. This displays the Open File dialog box. Select the drive name and folder name in the Directory box.
Page 153 Click the Delete button. When a conﬁrmation message appears, click the OK button. The icon of the original print mode is deleted from the Saved Settings box in the Save tab. Click the OK button to return to the Main tab. (The icon of the original print mode is also deleted from the Choose Print Mode box in the Main tab.) Note •...
Page 154 When you wish to change the settings of a default stamp item, click the Stamp box and then select the item you wish to change from the pull-down menu. When you wish to create an original stamp, select None in the Stamp box.
Page 155 Specify original settings related to colors in the Color tab. Specify original settings related to the stamp position in the Placement tab. Making the Most of the Windows 98/95 Printer Driver Using the Windows 98/95 Printer Driver...
Page 156 Click the Save settings tab. Enter a name for the original stamp in the Title box of the Save settings tab. Click the Save button. When a conﬁrmation message appears, click the OK button. Click the OK button in the Save settings tab to return to the Stamp/ Background tab.
Page 157 Click the Save settings tab. Select the stamp you wish to delete from the Title box. Click the Delete button. When a conﬁrmation message appears, click the OK button. Click the OK button in the Save settings tab to return to the Stamp/ Background tab.
Page 158 Click the Select Background button. The Background Settings Properties dialog box is displayed. Click the Select File button. The Select image ﬁle dialog box is displayed. Select the name of the drive in which the bitmap ﬁle you wish to use as an original background is saved.
Page 159 Select the name of the folder in which the bitmap ﬁle you wish to use as an original background is saved. Select the ﬁle name of the bitmap ﬁle you wish to use as an original background. Click the OK button. The ﬁle name you speciﬁed in step 7 is displayed in the File box of the Background tab.
Page 160 Click the Save button. When a conﬁrmation message appears, click the OK button. Click the OK button in the Save settings tab to return to the Stamp/ Background tab. Note Make sure that the ﬁle size of the bitmap ﬁle you can use as an original background is smaller than 15 MB.
Page 161 The print processing method that enables you to do other tasks simultaneously while printing documents is called background printing. Normally, the Canon BJ Printer Driver performs background printing. The BJ Background Monitor and BJ Backgrounder allow you to conﬁrm the progress of printing that is being performed in the background.
Page 162 BJ Background Monitor When a print command is sent to the printer, the BJ Background Monitor is launched automatically and is minimized on the Windows taskbar. To verify the print process, click the BJ Background Monitor icon minimized on the Windows Taskbar.
Page 163 The BJ Background Monitor makes it possible to perform the following tasks: • You can change the order of the documents you print. Drag the document you wish to change the priority of to the desired position. Please note that you cannot change the priority of the document which is being printed.
Page 164 Select Directory from the Option menu. Select the drive and directory. Click the OK button. Note • When you wish to open the BJ Background Monitor while the printer is not printing, follow these steps: (1) From the Start menu, select Programs. (2) Point to BJ Printer, and then select BJ Background Monitor.
Page 165 BJ Backgrounder When Background Printing is enabled in the Page Layout of the Printer Properties dialog box, the BJ Backgrounder is displayed in the lower right corner of the screen. The BJ Backgrounder makes it possible to perform the following tasks: •...
Page 166: Using The Bj Status Monitor
Using the BJ Status Monitor The BJ Status Monitor (which is found in the Maintenance tab) is a utility program that allows you to check the status of the printer. If an error occurs for some reason, the BJ Status Monitor displays the cause of the error and a solution. In addition, the BJ Status Monitor detects the remaining ink of the BJ cartridge and displays a warning message when the ink is low.
Page 167 To check that the settings to support bi-directional communications are enabled in Windows, follow these steps: (1) Open the Printer Properties dialog box from the Start menu. (2) Click the Canon S400 icon in the Printers window, then select Properties from the File menu. (3) Click the Details tab.
Page 168 To verify the print process and the type of BJ cartridge, click the BJ Status Monitor icon minimized on the Windows taskbar. The following items are displayed. Printer Name: Shows the name of the printer you are using. Document Name: Shows the ﬁle name of the document that is currently being printed.
Page 169 Start Time: Shows the time and date when the print job started. Progress: When “Spool print jobs so program ﬁnishes printing faster” is enabled and the “Spool data format” is set to RAW in the Spool Settings dialog box under the Details tab, the print job progress is indicated by the percentage and gauge shown here.
Page 170 Note • When you wish to open the BJ Status Monitor while the printer is not printing, follow these steps: (1) Open the Printer Properties dialog box. (2) Click the Maintenance tab. (3) Click the Start Status Monitor button. • You can select the way of launching the BJ Status Monitor. For more details, refer to the online Help for the BJ Status Monitor.
Page 171 Error and warning display If an error occurs, the BJ Status Monitor launches automatically. Check the meaning of the error in the Status box of the Printer Status tab ﬁrst. Then click the Guide tab and refer to the information on the solution. When the remaining ink is running low, the BJ Status Monitor displays a low ink warning icon in the Printer Status tab.
Page 172 When the ink runs out, the For more details, click the Ink Information tab. Note Even after the ink runs out, the printer continues to print for a while. However, it is recommended that you install a new BJ tank. Replacing a BJ Tank Making the Most of the Windows 98/95 Printer Driver low ink warning icon is replaced with the...
Page 173 Cancelling the print job You can cancel the print job using the BJ Status Monitor. To cancel the print job, open the BJ Status Monitor and then click the Cancel Printing button in the Printer Status tab. Switching the BJ Status Monitor When you are using multiple Bubble Jet printers and launching the BJ Status Monitor of each printer as well, select the port to which the printer you wish to display is connected from the Port menu.
Page 174 Using the BJ Printer Monitor The BJ Printer Monitor displays all Bubble Jet printers installed in your system. You can view information such as the printer status, printer port to which the printer is connected, and installed BJ cartridges. You can also launch the BJ Printer Monitor for a desired printer. About the operating environment The following are the minimum requirements to run the BJ Printer monitor.
Page 175 To check that the settings to support bi-directional communications are enabled in Windows, follow these steps: (1) Open the Printer Properties dialog box from the Start menu. (2) Click the Canon S400 icon in the Printers window, then select Properties from the File menu. (3) Click the Details tab.
Page 176 Information display of the BJ Printer Monitor Printer Name: Shows the name of the printer installed in your system. The icon to the left of the printer name shows the printer status. — Normal condition. — A warning occurred for some reason. —...
Page 177 Other Information: Shows information such as paper size and the availability of options (when using the S400, no information is displayed). Note • The following printers are not displayed in the BJ Printer Monitor: A printer that is connected using a USB/parallel conversion cable A printer that is being shared by other computers •...
Page 178 • To view a printer connected using a USB interface cable, click the USB Connected Printer tab (Windows 98 only). Note • When you wish to refresh the information display of the BJ Printer Monitor, select Refresh from the View menu. •...
Page 179: Using Maintenance Functions
Using Maintenance Functions Cleaning the Print Head Printing a Nozzle Check Pattern Aligning the Print Head Turning the Printer On and Off Using the Special Settings Using ECP Mode Uninstalling the BJ Printer Driver Using the Windows 98/95 Printer Driver...
Page 180 Cleaning the Print Head Cleaning the print head clears the nozzles. There are two ways to clean the print head: normal print head cleaning and deep print head cleaning. Always execute normal print head cleaning ﬁrst. If this does not correct the problem then execute deep print head cleaning. Note Cleaning the print head consumes ink so clean the print head only when necessary.
Page 181 When a conﬁrmation message appears, make sure that the printer is turned on and then click the OK button. Print head cleaning begins. (It takes about 40 seconds to complete print head cleaning and the POWER light stops ﬂashing.) Print a Nozzle Check Pattern to conﬁrm the success of normal print head cleaning.
Page 182 Deep print head cleaning Always execute normal print head cleaning ﬁrst. Only when the normal Note print head cleaning does not correct the problem, perform deep print head cleaning. Open the Printer Properties dialog box, then click the Maintenance tab. Click the print head deep cleaning icon in the Print Head Cleaning box.
Page 183 When a conﬁrmation message appears, make sure that the printer is turned on and then click the OK button. Print head cleaning begins. (It takes about two minutes to complete print head cleaning and the POWER light stops ﬂashing.) Print a Nozzle Check Pattern to conﬁrm the success of deep print head cleaning.
Page 184 Printing a Nozzle Check Pattern The Nozzle Check Pattern conﬁrms whether the inks are being correctly ejected from the print head nozzles and whether the print heads on the BJ cartridges are correctly aligned. Print the Nozzle Check Pattern when your printouts are streaked or the color tones are not correct, or after performing print head cleaning.
Page 185 When a conﬁrmation message appears, make sure that paper is loaded in the printer and the printer is turned on. Click the OK button. Note You can also start printing a Nozzle Check Pattern with the RESUME button on the printer. Press and hold down the RESUME button until the POWER light ﬂashes twice, and then release it.
Page 186 Look at the check patterns and perform the correction procedure. BC-33e Color Cartridge or BC-34e Photo Color Cartridge (1) Nozzle check pattern (2) Print head alignment check pattern for BJ cartridge If patterns (1) are broken or missing, print head cleaning is required. Cleaning the Print Head If patterns (2) are not overlapped perfectly, print head alignment is required.
Page 187 Using Maintenance Functions Note If the cleaning had no effect, perform normal print head cleaning and deep print head cleaning again. After cleaning the print head several times, if the Nozzle Check Pattern is not satisfactory, the print head may be worn out and the BJ cartridge must be replaced.
Page 188 Aligning the Print Head Each time you replace a BJ cartridge or switch BJ cartridges for a special print job, you must align the print head to ensure optimum results in printing. Open the Printer Properties dialog box, then click the Maintenance tab. Click the print head alignment icon in the Print Head Alignment and Test Prints box.
Page 189 Check all the patterns in lines (B1) and (B2). For each line, enter the appropriate number where you see the lines perfectly aligned. Correct: Incorrect: When you ﬁnish entering numbers, click the OK button to save the settings. Make sure that the printer is on and letter-size paper is loaded; then click the OK button.
Page 190 Check all the patterns in lines (B1) and (B2). For each line enter the appropriate number where you see the lines perfectly aligned. When you ﬁnish entering numbers, click the OK button to save the settings. Click the OK button. This completes the print head alignment procedure. Note To turn off the printer after print head alignment, always press the POWER button.
Page 191 Turning the Printer On and Off You can turn the printer on and off from the Printer Properties dialog box. The Auto Power On/Off capability of the printer driver also allows you to turn the printer off when no data is sent to the printer for a certain period of time, or turn the printer back on again when data is sent to the printer.
Page 192 Select the desired settings in the Auto Power dialog box. Auto Power On: Click the down-arrow and select either Enable or Disable. When this setting is enabled, the printer is turned on when data is sent to the printer. The default setting is Disable.
Page 193 Using the Special Settings You can use some special settings that allow you to change the printer operation mode in the printer driver. Changing the printer operation mode Open the Printer Properties dialog box, and then click the Custom Setting… button in the Maintenance tab.
Page 194 Pause Page Click this checkbox when you wish to increase the pause between printed pages after performing high density printing. Use this setting to prevent the backs of pages from becoming stained after they are printed and ejected from the printer. Pause Scan Click this checkbox when you wish to increase the pause in the print head operation while the print job is being executed.
Page 195 Using ECP Mode Normally, data transfer between the computer and printer are conducted using the ® Centronics -compatible mode, which is a widely used printer interface type. You can change the data transfer method to ECP mode, as needed. The ECP mode makes it possible to conduct data transfer between the computer and printer at a higher speed while keeping compatibility with the former interface type.
Page 196 Using Maintenance Functions Note If the print job cannot be executed properly after changing the data transfer method to ECP mode, follow these steps: (1) Click the Custom Setting button in the Maintenance tab. (2) Uncheck the Set printer to ECP mode checkbox in the Custom Setting dialog box.
Page 197: Uninstalling The Bj Printer Driver
Uninstalling the BJ Printer Driver The printer driver may be updated to improve the performance of the printer. When you install a new version of the printer driver, delete the old version before installing the new version. Uninstalling the BJ Printer Driver with the Uninstaller When you use multiple Bubble Jet printers and wish to delete all the printer drivers for the Bubble Jet printers at the same time, use the Uninstaller feature.
Page 198 Note • You can also delete all printer drivers for Bubble Jet printers at the same time from the Windows desktop. Follow these steps: (1) Double-click the BJ Printer icon on the Windows desktop. (2) Double-click the Uninstall icon in the BJ Printer folder. •...
Page 199: Using The Macintosh Printer Driver
Using the Macintosh Printer Driver Printer Driver Basics Preparing and Executing a Print Job Print Mode Settings Executing Special Functions Printer Maintenance Using the Macintosh Printer Driver...
Page 200: Printer Driver Basics
Printer Driver Basics The printer driver controls communication between the printer and your computer. To use the printer with your computer, you must install the printer driver. For instructions on installing the printer driver, refer to the Quick Start Guide. Using the Macintosh Printer Driver...
Page 201: Preparing And Executing A Print Job
Preparing and Executing a Print Job Before you start a print job, you need to specify the print settings. The print settings in the printer driver allow ﬁne control over the print quality and color adjustment, but you can simplify the setup procedure as follows. Set the paper size you use from within the application program before printing.
Page 202: Print Mode Settings
Print Mode Settings Selecting a Printer Driver Changing the Page Setup Dialog Box Settings Changing the Print Dialog Box Settings How to Use Help Using the Macintosh Printer Driver...
Page 203: Selecting A Printer Driver
Selecting a Printer Driver Before using the Page Setup dialog box and the Print dialog box, you must ﬁrst go into Chooser in the Apple Menu and choose the correct printer driver for your type of connection. Once you have chosen the printer driver, it will remain selected. You will only need to choose it again if you change to another driver.
Page 204 When you wish to perform background printing, set Backgrounding to On. Close Click in the Close box to close the Chooser. A dialog box may appear with this message: You have changed your current printer. Please choose “Page Setup...” in all the open applications. Simply click OK.
Page 205 Changing the Page Setup Dialog Box Settings The size of the paper to be used for printing is usually set when a document is created with an application. In your application, open the Page Setup dialog box and select the paper size that you want to use with your printer.
Page 206 Select Orientation. Click the OK button. The Page Setup dialog box closes. Selecting the paper size (for custom paper sizes) When you use custom paper sizes, select any one of Custom1 to Custom3. Select the command used for Page Setup in your application program. Normally, click Page Setup from the File menu, and the Page Setup dialog box is displayed.
Page 207 In Paper Size, select Custom1, Custom 2, or Custom3 and then click the Custom button. The Custom dialog box is displayed. Select inch or mm for the unit of measurement in Unit and enter the desired height and width. Print Mode Settings Using the Macintosh Printer Driver...
Page 208 Click the Apply button. The Custom dialog box closes and the speciﬁed paper size is set. Note • Any Custom can be speciﬁed as the user-deﬁned paper size. • To make the setting made with the Page Setup dialog box the default, so that it is automatically selected whenever a new document is created, place a check mark in the Save Settings checkbox.
Page 209 Changing the Print Dialog Box Settings Before you can start printing, a few basic settings must be made. Set the BJ Cartridge and Media Type settings to match your printer setup, then select the icon corresponding to the print mode which you want to use to print your document. Setting the print mode and starting printing Select the command used for Print in your application program.
Page 210 Select BJ Cartridge and then select Media Type. Click the drop-down box to display a pop-up menu. Select the BJ cartridge combination you have installed and the media type you have loaded. Note When a document created in color is to be printed out in monochrome, place a check mark in the Print Grayscale checkbox.
Page 211 Select the Print Mode icon. Select the icon that is closest to your document type and intended results. The Current Settings show the name of the selected icon, along with the types of Print Quality, Halftoning, and Color Correction. Print Mode Icons Prints documents made up primarily of text at normal Text quality.
Page 212 Displaying a print preview of the document To view a preview of the document as it will appear when printed, click the Options... button and change the output destination. Open the Print dialog box, and click the Options... button. The Options dialog box is displayed. Select Preview as the output destination, and click the OK button.
Page 213 Print Mode Settings The Preview dialog box is displayed. When you are satisﬁed with the document and want to print it, click the Print button. To close the preview screen without printing, click the Cancel button. Using the Macintosh Printer Driver...
Page 214 Saving a document as a PICT ﬁle To save your document as a PICT ﬁle, click the Options... button and change the output destination. Open the Print dialog box, and click the Options... button. The Options dialog box is displayed. Select PICT File as the output destination, and click the OK button.
Page 215 Print Mode Settings Type in the Filename under “Save as:” and click the Save button. The document data is saved in PICT ﬁle format and displayed on your desktop. Using the Macintosh Printer Driver...
Page 216: How To Use Help
How to Use Help The printer driver has many helpful functions. To display an explanation of these functions, use the balloon help. When you position the cursor over a given item, a brief explanation of that item appears in a balloon. Displaying balloon help Select Show Balloons from the Help menu.
Page 217: Executing Special Functions
Executing Special Functions Printing Documents Enlarged/Reduced Printing on Banner Paper Printing Multiple Pages on One Sheet Changing the Print Order Setting for Manual Printing Changing the Print Quality/Halftoning Optimizing Image Data Adjusting the Image Data Registering and Managing Print Settings Using Background Printing Using the Printer With a Network Using the Macintosh Printer Driver...
Page 218 Printing Documents Enlarged/Reduced The scaled printing feature of the printer driver allows you to set a scaling value so you can print an enlarged or reduced page on a paper size that is larger or smaller than the page size of the original ﬁle in the application program. Setting the scaling value Set a value between 25% and 400% as the enlargement/reduction scale in the Page Setup dialog box.
Page 219 Click the OK button. The Page Setup dialog box closes. To start printing, click the Print button in the Print dialog box. Normally, select Print from the File menu to open the Print dialog box. Note • When you wish to revert Scaled Printing to the original value, set the original value (100%) in the Scale box.
Page 220 Printing on Banner Paper Banner Paper Setting banner printing Place a check mark in the Banner Printing checkbox in the Page Setup dialog box. Open the Page Setup dialog box. Normally, select Page Setup in the File menu. Select Letter in Paper Size. Click the Banner Printing checkbox to place a Click OK.
Page 221: Printing Multiple Pages On One Sheet
Open the Print dialog box. Normally, select Print from the File menu. Select Plain Paper in Media Type. Click the Print button to close the Print dialog box and start the print job. Note • Always set 1 in the Copies box in the Print dialog box. If you set multiple copies, the data cannot be printed on the banner paper properly.
Page 222 Click on the Page Layout drop-down box and select the 2 Up or 4 Up layout from the pop-up menu. The 2 Up Print setting prints two pages on one sheet of paper and the 4 Up Print setting prints four pages on one sheet of paper. Conﬁrm the layout of the printout in the Preview.
Page 223 Frame: When you print multiple pages of data on one sheet, this option allows you to select whether to add a border around each page. Click on the drop-down box to select None, Fine line, or Broad line. Click the OK button. The Options dialog box closes.
Page 224 Set the print order using “Print in reverse order” or “Print collated pages,” as necessary. Print in reverse order: Use this setting when you print a multiple page document. The printer starts printing from the last page of the document. When this setting is disabled, the printer starts printing from the ﬁrst page of the document.
Page 225 Click the OK button. The Options dialog box closes. Click the Print button to close the Print dialog box and start the print job. Setting for Manual Printing Selecting the icon allows you to set your own printing parameters, including the quality, halftoning, color balance, and density.
Page 226 Executing Special Functions Set Print Quality or Halftoning, as necessary. Changing the Print Quality/Halftoning Photo Optimizer Using the Macintosh Printer Driver...
Page 227 When you wish to adjust the color settings, click the Color icon. The Color panel is displayed. Adjusting the Image Data When you have completed the settings, click the OK button. Then return to the Print dialog box. Click the Print button to close the Print dialog box and start the print job. Note When the same print mode setting is to be used the next time you print, select the...
Page 228 Changing the Print Quality/Halftoning When your printouts are not satisfactory, the printer driver allows you to make ﬁne adjustments to the print quality and halftoning settings. If there is a problem in the image data you wish to print, changes to the print quality and halftoning settings may not be visible or effective.
Page 229 Set the Print Quality. The further you move the slide bar toward the right, the better the print quality will be, but the longer it will take to perform the printing. The print mode display varies with the position of the slide bar. Select the Halftoning icon, as necessary.
Page 230 Pattern: Dots of different colors are arranged in a speciﬁed order. Select this option when you want to print graphics with clearly deﬁned color boundaries or graphs in which large areas are ﬁlled with the same color. Scatter: Dots of different colors are arranged at random. Select this option when you want to print images with blurred boundaries and ﬁne gradations of tone and color.
Page 231 Optimizing Image Data The Photo Optimizer adjusts a photographic image created by a scanner or a digital camera when it is printed out. Use the Photo Optimizer to compensate for unsatisfactory color balance and over- or under-exposure before printing. Photo Optimizer Place a check mark in the Photo Optimizer checkbox in the Detailed Settings dialog box.
Page 232 Click the OK button. You return to the Print dialog box. Click the Print button to close the Print dialog box and start the print job. Adjusting the Image Data When the color reproduction of your printouts is unsatisfactory, you can adjust the color balance and density as needed.
Page 233 Click the Color icon. The Color panel is displayed. Set the following items as needed. Color Correction BJ Standard: Applies the optimum color correction for printing with a Bubble Jet printer. Normally, you will select this setting. ColorSync: Selected when color correction is performed with ColorSync. None: Selected when color correction is not to be applied.
Page 234 This selects the proﬁle to suit the type of document. Generally, you will use the Recommended by Canon setting. (Only active when ColorSync is selected.) Recommended by Canon lists the color features that are suitable for the BJ cartridge, paper size, print quality, halftoning, etc. Gamma Correction Gamma Correction enables the adjustment of halftone contrast between perfect white and perfect black.
Page 235 Click the OK button. Then return to the Print dialog box. Click the Print button to close the Print dialog box and start the print job. Registering and Managing Print Settings You can name the settings in the Print dialog box (such as BJ Cartridge, Media Type, Print Grayscale, and Print Mode) when you perform registration.
Page 236 Type in the name under which you want to register the settings and then click the OK button. You return to the Register Settings dialog box. Click the Close button. You return to the Print dialog box. Note You cannot specify a name that is already being used for a set of print mode settings.
Page 237 Click on the print mode setting you want to import and then click the Import button. Click the Close button. You return to the Print dialog box. Note When a registered Print Mode is to be set as the default (so this print mode is always selected when the Print dialog box is open), select its name in the Register Settings dialog box and click the Defaults button.
Page 238 Click the print mode setting you want to remove and then click the Remove button. When a conﬁrmation appears, click the OK button. The selected print setting is removed from the list. Click the Close button. You return to the Print dialog box. Note •...
Page 239 Executing Special Functions Using Background Printing If Backgrounding is selected with the Chooser, you can open the BJ PrintMonitor to conﬁrm the progress of printing or to stop printing. Also, the order in which suspended documents are printed can be changed. About background printing The print processing method that enables you to do other tasks simultaneously while printing documents is called background printing.
Page 240 Executing Special Functions Closing the BJ PrintMonitor window When you select Close Status Window from the File menu, the BJ PrintMonitor window closes. BJ PrintMonitor Function The BJ PrintMonitor shows the document currently being printed and a list of the documents queued for printing.
Page 241 The BJ PrintMonitor makes it possible to perform the following tasks. • The order of the documents in the print queue can be changed. Position the cursor over the name of the document whose position you want to change and drag it to the desired position in the queue while holding down the mouse button.
Page 242: Using The Printer With A Network
Using the Printer With a Network The S400 can be connected to a network. To enable use of the printer from any computer connected to the network, the necessary printer driver must be installed on each computer. Connection environment and installation •...
Page 243 Executing Special Functions Print server Refers to the computer to which the printer is directly connected via a USB interface cable. On the print server, select the printer driver called S400. From the print server, the progress of printing can be conﬁrmed using the BJ PrintMonitor. Client machine Refers to a computer that is connected to the print server via an Ethernet network.
Page 244 Select the S400 icon and select the printer name from “Connected to:” Click the Share button. Conﬁrm that S400 Server is selected for “Enter new print server name:”, and then click the Send button. Executing Special Functions Using the Macintosh Printer Driver...
Page 245 Conﬁrm that a new print server name has been added to “Current print servers,” and then click the Close button. Click the close box to close the Chooser. Setting up client machines Select Chooser from the Apple Menu. Select the S400 (Server) icon and select the print server in “Connected to:”. Click the close box to close the Chooser.
Page 246 Conﬁrming the status of the print server from a client machine When the progress of printing with the print server is to be conﬁrmed in the BJ PrintMonitor, start the BJ StatusMonitor. Starting the BJ StatusMonitor Double-click the BJ StatusMonitor icon in the BJ Extras folder. Closing the BJ StatusMonitor window Select Quit from the File menu to close the BJ StatusMonitor.
Page 247 Functions of the BJ StatusMonitor The progress of print jobs being performed by the print server machine can be conﬁrmed using the BJ StatusMonitor. A list of documents that are currently being printed as well as those in the print queue is displayed. The information related to the jobs in the print queue includes the document name, number of pages, number of copies, and the time at which the print job was accepted.
Page 248 • Stop printing Click the name of the document for which you want to stop printing and then click the • Suspend/Restart printing Click the name of the document for which you want to suspend printing and then click the Note •...
Page 249: Printer Maintenance
Printer Maintenance Cleaning the Print Head Printing a Nozzle Check Pattern Aligning the Print Head Turning the Printer On and Off Special Settings Uninstalling the Printer Driver Using the Macintosh Printer Driver...
Page 250 Cleaning the Print Head Cleaning the print head clears the nozzles. There are two ways to clean the print head: normal print head cleaning and deep print head cleaning. Always execute normal print head cleaning ﬁrst. If this does not correct the problem, then execute deep print head cleaning, which produces more intensive cleaning.
Page 251 When a conﬁrmation message appears, make sure that the printer is turned on and then click the OK button. Print head cleaning begins. (It takes about 40 seconds to complete print head cleaning and the POWER light stops ﬂashing.) Print a Nozzle Check Pattern to conﬁrm the success of print head cleaning. Printing a Nozzle Check Pattern Deep print head cleaning Always execute normal print head cleaning ﬁrst.
Page 252 Make sure Cleaning is selected, and then click the When a conﬁrmation message appears, make sure that the printer is turned on and then click the OK button. Print head cleaning begins. (It takes about two minutes to complete print head cleaning and the POWER light stops ﬂashing.) Print a Nozzle Check Pattern to conﬁrm the success of deep print head cleaning.
Page 253 If the cleaning had no effect, perform normal print head cleaning and deep Note print head cleaning again. After cleaning the print head several times, if the Nozzle Check Pattern is not satisfactory, one of the print heads may be worn out and the corresponding BJ cartridge must be replaced.
Page 254 When a conﬁrmation message appears, make sure that paper is loaded in the printer and the printer is turned on. Click the OK button. The Nozzle Check Pattern is printed. Look at the check patterns and perform the correction procedure. BC-33e Color BJ Cartridge or BC-34e Photo BJ Cartridge (1) Nozzle check pattern...
Page 255 Aligning the Print Head Each time you replace a BJ cartridge or switch BJ cartridges for a special print job, you must align the print head to ensure optimum results in printing. Open the Page Setup dialog box. Normally, select Page Setup from the File menu. Click the Utilities button.
Page 256 Click the OK button. The printer starts to print the head alignment pattern. During print head alignment, do not open the front cover. Check all the patterns in lines of (B1) and (B2). For each line enter the appropriate number where you see the lines perfectly aligned.
Page 257 When you ﬁnish entering numbers, click the Send button to save the settings. Make sure that the printer is turned on and plain paper is loaded; then click the OK button. The printer starts to print the high-resolution head alignment pattern.
Page 258 Turning the Printer On and Off The Auto Power On/Off capability of the printer driver allows you to turn the printer off when no data is sent to the printer for a certain period of time and turn the printer back on again when data is sent to the printer.
Page 259 Printer Maintenance Auto Power On: When this setting is enabled, the printer is turned on when data is sent to the printer. The default setting is off. Auto Power Off: When no data is sent to the printer for the set time, the printer is turned off automatically.
Page 260 Special Settings With the special settings in the Print Utility dialog box, you can change the printer’s mode settings and printer driver to change its operation. Use the Chooser to change the driver-supported resolution. Changing the printer’s mode A pause can be speciﬁed to allow the most recent printout to dry, or to adjust the print head position.
Page 261 Pause between pages Inserts a pause after completing high-density printing of a page. Select this item, by setting it to On, if you ﬁnd that print quality is being affected by the next page being fed before the ink on the previous page has completely dried.
Page 262 Click the Setup button. Click the Driver-Supported Resolution dropdown box and select High from the pop-up menu. Click the OK button. Click the close box to close the Chooser. Printer Maintenance Using the Macintosh Printer Driver...
Page 263 Uninstalling the Printer Driver When the Printer Driver is no longer necessary, you can remove an installed printer by selecting Custom remove. The Custom remove option allows you to remove just those ﬁles that are not needed when you change your computer environment. Uninstalling the printer driver with the Custom remove If there are any unsaved documents in applications that are currently running, save your documents.
Page 264 Click the Uninstall button. When a conﬁrmation message appears, click the Continue button. When a conﬁrmation message appears, click the OK button. Next you see the Uninstall dialog box. Click Quit and then click Restart to restart your computer. Printer Maintenance Using the Macintosh Printer Driver...
Page 265: Routine Maintenance
Routine Maintenance Prolonging the Service Life of the Printer BJ Cartridges You Can Use With the Printer Notes on Handling BJ Cartridges BJ Cartridge Maintenance When to Replace a BJ Cartridge Printing a Nozzle Check Pattern Cleaning the Print Head Replacing a BJ Tank Replacing a BJ Cartridge Aligning the Print Head...
Page 266: Prolonging The Service Life Of The Printer
Prolonging the Service Life of the Printer To ensure a long service life for your printer, clean it frequently and replace consumable items such as the BJ cartridges when required. Before you move the printer to a new location, pack it in its original box and packing material to prevent damage during shipping. Guidelines for replacement of consumable items BJ Cartridge Maintenance When to Replace a BJ Cartridge...
Page 267: Bj Cartridges You Can Use With The Printer
BJ Cartridges You Can Use With the Printer Types of BJ Cartridges You can use the BC-33e Color BJ Cartridge, BC-34e Photo BJ Cartridge, or BC-30e Black BJ Cartridge with this printer. Use whichever cartridge is appropriate for the work you are doing.
Page 268 BC-33e Color BJ Cartridge This BJ cartridge includes pigment black ink and inks in the standard three colors (Cyan, Magenta, and Yellow). This cartridge is best for printing general color documents and graphics. The BC-33e Color BJ Cartridge is composed of the print head and four replaceable BJ tanks.
Page 269 BC-34e Photo BJ Cartridge This BJ cartridge includes four ink colors: Photo Cyan and Photo Magenta (which are slightly lighter than standard Cyan and Magenta), standard Yellow, and dye black. This cartridge is best for realistically producing natural images such as photographs. The BC-34e Photo BJ Cartridge is composed of the print head and four replaceable BJ tanks.
Page 270 BJ Cartridges You Can Use With the Printer BC-30e Black BJ Cartridge This BJ cartridge contains pigment black ink, which takes longer to dry than general dye ink, but produces extremely sharp, water-resistant text and graphics. This cartridge is intended for printing monochrome documents. The BC-30e Black BJ Cartridge is composed of two distinct parts, the print head and one replaceable BJ tank, the BCI-3eBK BJ Tank.
Page 271: Notes On Handling Bj Cartridges
Notes on Handling BJ Cartridges When you handle BJ cartridges... Caution • To avoid personal injury or damage to the print head, do not touch the print head of a BJ cartridge. The print head becomes very hot during printing and can cause a minor burn. Touching the print head could damage it and make further printing impossible.
Page 272 When you store BJ cartridges... When you replace a BJ cartridge, always store the BJ cartridge you are not using in an Ink Cartridge Storage Box. If the BJ cartridge is not properly stored in the container, the ink will dry out and you can no longer use the BJ cartridge.
Page 273 Replacing a BJ Tank Replacing a BJ Cartridge • For optimum printing results and to avoid printing problems, Canon Note recommends that you use only the BJ cartridges and tanks mentioned in this manual.
Page 274: Bj Cartridge Maintenance
BJ Cartridge Maintenance Over time, BJ tanks run out and require replacement, and eventually the BJ cartridges also require replacement after the print head wears out. The following topics regarding BJ cartridge maintenance describe how to check the status of the BJ cartridges and take the appropriate actions to correct problems.
Page 275: When To Replace A Bj Cartridge
When to Replace a BJ Cartridge If your printout appears streaked or blurred, open the front cover of the printer and visually check the level of the ink in all the BJ tanks. If the remaining ink is low or has run out, replace the necessary BJ tank(s).
Page 276 Print a nozzle check pattern Nozzle check pattern poor quality? Execute normal print head cleaning Nozzle check pattern poor quality? Execute deep print head cleaning Nozzle check pattern poor quality? Replace the BJ cartridge Execute print head alignment Printing a Nozzle Check Pattern Cleaning the Print Head Replacing a BJ Cartridge Aligning the Print Head...
Page 277: Printing A Nozzle Check Pattern
Printing a Nozzle Check Pattern The Nozzle Check Pattern conﬁrms whether the inks are being correctly ejected from the print head nozzles and whether the print head on the BJ cartridge is correctly aligned. Print the Nozzle Check Pattern when your printouts are streaked or the color tones are not correct, or after you perform print head cleaning.
Page 278: Cleaning The Print Head
Cleaning the Print Head Cleaning the print head clears the nozzles. There are two ways to clean the print heads: normal print head cleaning and deep print head cleaning. Always execute normal print head cleaning ﬁrst. If this does not correct the problem, then execute deep print head cleaning. Note Cleaning the print heads consumes ink, so clean the print heads only when necessary.
Page 279: Replacing A Bj Tank
Replacing a BJ Tank Note When you purchase extra BJ tanks, make sure that you get the correct BJ tanks for each BJ cartridge. • For BC-33e Color BJ Cartridge (provided) BCI-3eBk Black BJ Tank BCI-3eC Cyan BJ Tank BCI-3eM Magenta BJ Tank BCI-3eY Yellow BJ Tank BC-33e Color BJ Cartridge •...
Page 280 Make sure that the printer is turned on and open the front cover. The cartridge holder moves to the left. • If you need to replace more than one BJ tank, do not remove the Note BJ tanks together. Remove and replace each BJ tank one by one to ensure that each new BJ tank is inserted in the correct slot.
Page 281 Discard empty BJ tanks according to the local laws and regulations Note regarding disposal of consumables. Caution To avoid staining your hands, clothing, or areas of your work site, do not shake or drop BJ tanks when you are handling them. Remove the new BJ tank from its package.
Page 282 Replacing a BJ Tank Grip the bottom of the BJ tank and twist off the orange protective cap in the direction of the arrow. Protective cap To prevent ink spills, do not press this side of the BJ tank. Do not attempt to reattach a protective cap to a BJ tank. Discard the Note protective cap immediately.
Page 283 Hold the new BJ tank at a slight angle and align it with the correct slot. Then insert the BJ tank in its place. Make sure you insert the BJ tank into the correct slot of the cartridge holder. To lock the BJ tank in place, press down on top of the BJ tank. Press down until the BJ tank locks in place with a click.
Page 284 Replacing a BJ Tank Close the front cover. The cartridge holder returns to the home position, and print head cleaning begins automatically. The POWER light ﬂashes during print head cleaning. When print head cleaning is complete and the POWER light stops ﬂashing, you can resume normal operation.
Page 285: Replacing A Bj Cartridge
If print quality remains poor even after replacing the BJ tanks and cleaning the print head, the print head is worn out and you must replace the BJ cartridge. Note Canon recommends using the following BJ cartridges with the S400 printer: • BC-33e Color BJ Cartridge •...
Page 286 Replacing a BJ Cartridge Raise the cartridge lock lever to unlock the BJ cartridge. Make sure you raise the lever all the way up. Cartridge lock lever Note To avoid staining your hands, clothing, or areas in your work site, handle the BJ cartridge carefully.
Page 287 Remove the entire BJ cartridge with the BJ tanks in place. Note • If you are removing a partially used BJ cartridge, store it in the Ink Cartridge Storage Box. • Always hold the BJ cartridge by the handles embossed on the left and right sides of the BJ cartridge.
Page 288 Remove a new BJ cartridge from its package. Remove the orange protective cap then slowly remove the orange protective tape. Note • Do not attempt to reattach the tape or cap to the BJ cartridge. Discard the protective cap and tape immediately. •...
Page 289 Set the BJ cartridge in the cartridge holder, then lower the cartridge lock lever until it locks in place. Press in on the tab of the protective cartridge insert and remove it. Fix tab Replacing a BJ Cartridge Routine Maintenance...
Page 290 Insert the BJ tank(s) in the new BJ cartridge. You can use new BJ tanks or the BJ tanks from the worn BJ cartridge. Replacing a BJ Tank Install a BJ tank immediately after removing it from the worn BJ cartridge or Note its package.
Page 291: Aligning The Print Head
Aligning the Print Head Each time you replace a BJ cartridge or switch BJ cartridges for a special print job, you must align the print head to ensure optimum printing. Windows Aligning the Print Head Macintosh Aligning the Print Head Routine Maintenance...
Page 292: Cleaning The Printer
Cleaning the Printer With routine use, paper dust and room dust may accumulate around the paper output tray and other parts of the printer. Clean the printer periodically. Caution • To avoid personal injury from burns or electrical shock or damage to the printer during cleaning, do not use a ﬂammable solvent such as thinner, benzene, or alcohol.
Page 293 Cleaning the Printer Remove the paper output tray and wipe the paper output area with a soft cloth. Routine Maintenance...
Page 294: Transporting The Printer
Transporting the Printer Use the original box and packing material to repack the printer for shipping or moving to another location. (When you do not use the original box, make sure that the printer is packaged properly so that it does not get damaged during transportation.) Make sure that the printer is turned on and open the front cover.
Page 295 Press the POWER button ( POWER light turns off and the cartridge holder remains in the same position. Now unplug the power cord from the power outlet. Fix the cartridge holder with tape and the cartridge lock lever with packing material.
Page 296 Disconnect the printer cable from your computer and printer, and disconnect the power cord from the printer. (Illustration shows use of a parallel printer cable.) Reattach the tape and packing material to the printer and insert the printer into its plastic bag. Tape Transporting the Printer Packing material...
Page 297 Transporting the Printer Fit the packing material on either end of the printer and pack the printer into the original box. Note If you are shipping the printer through a shipping agent, mark the box with FRAGILE or HANDLE WITH CARE. Routine Maintenance...
Page 298: Troubleshooting
Troubleshooting Printout Is Unsatisfactory Printer Does Not Start or Stops Mid-Job Paper Jams or Does Not Feed The POWER Light Flashes Orange An Error Message Appears Other Problems Before You Call for Help Getting Help From Canon Troubleshooting...
Page 299: Printout Is Unsatisfactory
Printout Is Unsatisfactory Colors not clear Printed and on-screen colors do not match Meaningless characters or symbols printed Text cut off at bottom right corner, right edge, or bottom edge Single ﬁle page prints over two or more pages Poor Color Output Straight lines are broken Printed pages curled Backs of pages stained with ink...
Page 300 Colors not clear The colors in printed photographs and illustrations are not as clear as you expected. Check 1 CARTRIDGE AND MEDIA CORRECT FOR THE PRINT JOB For printing photographs or illustrations, use of High Resolution Paper, Glossy Photo Paper, or High Gloss Photo Film is recommended. These media provide better color reproduction and brighter colors than plain paper.
Page 301 FILLED You may not be able to achieve satisfactory performance with a BJ tank that does not contain genuine Canon ink. It is recommended that you use genuine Canon BJ tanks especially designed for use with the Canon BJ cartridges.
Page 302 Printed and on-screen colors do not match The colors you see on the screen do not match the colors you see in the printed copy of the same image. For example, objects that appear blue on the screen are printed purple and objects that appear pale green on the screen are printed dark green.
Page 303 Also make sure that the BJ Cartridge and Media Type settings match the BJ cartridge and media currently set in the printer. Using the Windows 98/95 Printer Driver Note If Monochrome Effects is selected for Special Effects, the colors displayed on the screen may differ from those that are printed.
Page 304 If another driver is selected, click the down-arrow and select Canon S400 from the pull-down list. If you use only the Canon S400 printer, select the Canon S400 as the Note default printer. Click Start, Settings, and then Printers. Highlight the S400 icon and right-click.
Page 305 Printout Is Unsatisfactory Check 3 S THE PROBLEM IN THE ORIGINAL FILE If meaningless characters or symbols are printed only when you print a certain ﬁle, the cause of the problem may be in the ﬁle or the application program you are using. Rebuild the ﬁle and print it again. If the rebuilt ﬁle prints correctly, the original ﬁle was probably faulty.
Page 306 Text cut off at bottom right corner, right edge, or bottom edge The text is printing in the bottom right corner of the page or printing beyond the right or bottom margins and cut off from view. Check CALED If Scaled Printing is set for enlargement in the printer driver, the document is enlarged and printed in the bottom right corner, or cut off at the bottom or right edge of the paper.
Page 307 Printout Is Unsatisfactory Single ﬁle page prints over two or more pages Check OES THE IZE SETTING IN THE APPLICATION Windows PROGRAM AND PRINTER DRIVER MATCH Set the same Page Size setting for the application program and the printer driver. Open the Printer Properties dialog box, click the Page Layout tab, and select the Page Size that matches the Page Size setting in the application program.
Page 308 Poor Color Output The text appears scratched, streaked, or the wrong colors are printed. Check 1 S THE INK IN THE If text or images are streaked, scratched, faint, or if the wrong colors are printing, one of the BJ tanks may have run out of ink, the print nozzles may be clogged, or the print head may be worn out.
Page 309: Straight Lines Are Broken
Straight lines are broken Check 1 AVE THE PRINT HEADS BEEN ALIGNED Each time you install a BJ cartridge, you must align the print heads. If you do not align the print heads, straight lines may appear broken or uneven. Aligning the Print Head Check 2 RINT...
Page 310: Printed Pages Curled
Check 3 S THE PAPER THICKNESS LEVER SET CORRECTLY If straight lines are printed uneven or broken after changing the setting of the paper thickness lever on the front of the printer, re-align the print heads. Setting the Paper Thickness Lever Aligning the Print Head Printed pages curled As printed pages are ejected from the printer, they are curled or wavy.
Page 311 Windows Open the Printer Properties dialog box and click the Advanced button in the Main tab. Click the Color tab. Use the Intensity slide bar to change the Intensity setting. Macintosh When using Manual for printing, click the Details button in the Printer Properties dialog box.
Page 312: Backs Of Pages Stained With Ink
Backs of pages stained with ink The backs of pages are stained after they are printed and ejected from the printer. Check S GRAYSCALE PRINTING BEING PERFORMED If you are performing grayscale printing, the backs of the pages may be stained with ink.
Page 313: Ink Blurred
Ink blurred The ink has blurred in the print job; images are not sharp and the ink has spread and run together. Check 1 RE YOU USING PLAIN PAPER If you are using plain paper, use another type of print media. To minimize ink spread, use High Resolution Paper, Glossy Photo Paper, or High Gloss Photo Film.
Page 314 Windows Open the Printer Properties dialog box and click the Advanced button in the Main tab. Click the Color tab. Use the Intensity slide bar to change the intensity setting. Macintosh When using Manual for printing, click the Details button in the Printer Properties dialog box.
Page 315: Printed Surface Scratched
Printed surface scratched The print side of the paper is scratched and stained. Check 1 RE YOU PRINTING ON THICK PAPER If you print on thick paper, the print head may scratch the printed surface of the page. If you experience difﬁculty when printing on thick paper, clean the print heads.
Page 316 Check 4 RE YOU EXECUTING A HIGH If you execute a high-density print job on plain paper, the paper may absorb too much ink and curl, and the print heads may scratch the surface of the curled page. Lower the Intensity setting. Windows Open the Printer Properties dialog box, and click the Advanced button in the Main tab.
Page 317: White Streaks Visible
White streaks visible Check RINT A OZZLE Printing a Nozzle Check Pattern If colors are broken or missing, clean the print head. Cleaning the Print Head If lines are not aligned properly, align the print head. Aligning the Print Head If any portion of the Nozzle Check Pattern is streaked, the print head could be clogged, may not be aligned properly, or the BJ cartridge may be worn out.
Page 318 Colors streaked or uneven Patterns of uneven or streaked coloring appear on the printout. Check 1 RINT UALITY ON THE Set Print Quality to Fine and print again. This reduces uneven coloration you may see in a document where a large amount of ink is used. Windows Open the Printer Properties dialog box.
Page 319 Check 2 ALFTONING SET FOR OPTIMUM PERFORMANCE Check the Halftoning setting in the Quality tab of the printer driver. The Diffusion setting smoothes uneven or streaked colors. Windows Open the Printer Properties dialog box. Click the Advanced button in the Main tab. In the Halftoning box under the Quality tab, disable Auto if it is checked and enabled.
Page 320 Last part of print job not printing The last part of each page in the document is not printed. Check 1 RE YOU USING THE PAPER SIZE SPECIFIED IN THE If the size of the paper loaded in the printer does not match the Page Size setting in the printer driver, part of each page may not print.
Page 321 Check 3 PRINTER DRIVER INSTALLED You may not be able to print correctly with a WPS (Windows Printing System) printer driver installed in your system. Conﬁrm whether or not a WPS driver is installed in your system. Change the WPS driver port setting to FILE or delete the WPS driver. Open the WPS Driver Properties window.
Page 322 Characters and ﬁgures notched/gradation streaked or unnatural Characters and ﬁgures print with unnatural notches, or gradation appears streaked. Check RE YOU USING AN APPLICATION PROGRAM THAT ONLY SUPPORTS CRIPT The S400 is a QuickDraw printer and is not a PostScript printer. Therefore, if you use an application program that supports only PostScript, the lines of characters and ﬁgures may print with unnatural notches.
Page 323: Printer Does Not Start Or Stops Mid-Job
Printer Does Not Start or Stops Mid-Job Printer does not turn on Print job does not start Printing halts Printing starts but nothing prints Cartridge holder does not move to the center Troubleshooting...
Page 324: Printer Does Not Turn On
If you perform all these checks and the problem is not solved, unplug the printer and contact the Canon Customer Care Center. Before You Call for Help Getting Help From Canon...
Page 325: Print Job Does Not Start
Print job does not start Printer does not operate after print job is executed from the computer. Check 1 S THE PRINTER TURNED ON Check the POWER light to see if it is green. If the POWER light ﬂashes green, the printer is either warming up or receiving data.
Page 326 If another driver is selected, click the down-arrow and select Canon S400 from the pull-down list. If Canon S400 does not appear in the list, you must install the printer driver. If you use only the Canon S400 printer, select the Canon S400 as the Note default printer.
Page 327 If you are using USB Interface to connect your printer, set your printer port to USBPRN. Open the Printer Properties dialog box: click Start, select Settings, and click Printers. Highlight the Canon S400 icon and right-click. Now select Properties. Click the Details tab and select LPT1 or USBPRN in the Print to the following port box (LPT1: Canon BJ LPT Printer Port).
Page 328: Printing Halts
Printing halts The printer stops printing before the print job is complete. Check 1 S THE PRINT JOB A FINELY DETAILED PHOTOGRAPH OR ILLUSTRATION The printer requires more time to process a ﬁnely detailed illustration or photograph. Check the POWER light. If the POWER light ﬂashes green, the computer is sending print data to the printer and the job is executing normally.
Page 329 Printing starts but nothing prints The printer operates but nothing is printed on the page. Check 1 S THE INK IN THE The print head nozzles may be clogged, one or more of the BJ tanks may be low, or the BJ cartridge may be worn. Visually check the level of the ink in the BJ tanks.
Page 330 Check 2 ID YOU REMOVE THE ORANGE PROTECTIVE TAPE FROM THE PRINT HEAD If the orange protective tape is not removed from the BJ cartridge, ink cannot be ejected from the BJ cartridge. Remove the BJ cartridge and check the print head. If the tape has not been removed, remove it.
Page 331 Cartridge holder does not move to the center You want to switch the BJ cartridge, replace a BJ tank, or replace the BJ cartridge, but the cartridge holder does not move to the center when you open the front cover. Check 1 S THE PRINTER TURNED ON Check the POWER light and make sure that it is green.
Page 332: Paper Jams Or Does Not Feed
Paper Jams or Does Not Feed Paper does not feed from auto sheet feeder Paper skews during feeding Multiple sheets feed together Paper jams Troubleshooting...
Page 333 Paper does not feed from auto sheet feeder After the print job is started, the paper loaded in the auto sheet feeder does not feed. Check 1 S THE PAPER TOO THICK Thick paper does not feed from the auto sheet feeder. Do not attempt to print on paper or other media thicker than 0.024"...
Page 334 Paper skews during feeding The paper or other media does not feed straight into the paper feed slot. Check 1 S THE AUTO SHEET FEEDER OVERLOADED The number of sheets you can load in the auto sheet feeder depends on the media you are using.
Page 335: Multiple Sheets Feed Together
Multiple sheets feed together More than one sheet feeds from the stack at the same time. Check 1 ID YOU FAN THE STACK BEFORE LOADING Before loading a stack of media in the auto sheet feeder, always fan the pages to remove static cling and align the edges. Fanning the stack separates the sheets so they can feed smoothly from the auto sheet feeder.
Page 336: Paper Jams
Paper jams If paper jams in the printer, remove it. Slowly pull the paper out of the printer from the auto sheet feeder or the paper output slot, whichever is easier. (If the paper tears or shreds, open the front cover and remove all the fragments of paper.) Close the front cover, load the paper, and then press the RESUME button.
Page 337 Note • If the paper cannot be removed, press the POWER button twice to eject the paper automatically and start the print job again. • Paper within the range of 17 to 28 lb (64 to 105 g/m auto sheet feeder. Media Sizes You Can Use With the Printer •...
Page 338: The Power Light Flashes Orange
The POWER Light Flashes Orange When an error occurs, the POWER light ﬂashes orange. The number of ﬂashes indicates the cause of the problem. Two ﬂashes: Out of paper, paper jam, paper feed error Three ﬂashes: Paper jam Four ﬂashes: BJ cartridge out of ink Five ﬂashes: BJ cartridge not installed correctly Six ﬂashes: BJ cartridge not installed Seven ﬂashes: BJ cartridge defective...
Page 339 Two ﬂashes: Out of paper, paper jam, paper feed error If no paper is loaded in the auto sheet feeder, or if the paper is not loaded correctly, set the paper correctly and press the RESUME button. If paper has jammed in the printer, remove the jam and press the RESUME button. Paper Jams or Does Not Feed Note If the paper is not feeding into the auto sheet feeder, adjust the paper guide...
Page 340 Four ﬂashes: BJ cartridge out of ink A BJ tank in a BJ cartridge has run out of ink. Replace the empty BJ tank and press the RESUME button. Replacing a BJ Tank Five ﬂashes: BJ cartridge not installed correctly The BJ cartridge is not installed correctly.
Page 341 Eight ﬂashes indicate the waste ink absorber is nearly full. Press the RESUME button to skip the error so you can continue printing. Call the Canon Customer Care Center for help to have the waste ink absorber replaced immediately. Getting Help From Canon When the waste ink absorber becomes full, the POWER light ﬂashes...
Page 342: An Error Message Appears
An Error Message Appears Windows Error writing to LPT1 or USBPRN Windows Application error, general protection fault Other error messages Troubleshooting...
Page 343 Cancel spooling and send the print job directly to the printer. Open the Printer Properties dialog box from the Start menu: click Start, select Settings, and click Printers. Highlight the Canon S400 icon and right- click. Select Properties. Click the Details tab and click the Spool Settings button. Click the button for “Print directly to the printer.”...
Page 344 Click the Device Manager tab, double-click Ports (COM & LPT), and then double-click Canon BJ LPT Printer Port (LPT1). In the General tab, check that Original Conﬁguration (Current) is enabled. An error occurs if this item is disabled. Read the message under Device Status and verify that no problem is indicated.
Page 345 Check 5 S THE PRINTER DRIVER INSTALLED CORRECTLY There may be a problem with the printer driver. Uninstall the printer driver and install it again. Uninstalling the BJ Printer Driver See the Quick Start Guide for details on installing the printer driver. Check 6 S THE PRINTER PORT SETTING IDENTICAL TO THE INTERFACE YOU ARE USING If the printer port setting is not identical to the interface connected to the...
Page 346 Check 7 DRIVER INSTALLED You may not be able to print correctly if a WPS (Windows Printing System) driver is installed on your computer. Click Start, point to Settings, and click Printers. If a WPS driver is installed, right-click the icon and then select Properties from the pop-up menu.
Page 347 Attempting to print from a Windows 3.1 application program installed on a system with Windows 98 or Windows 95 may cause an error. Use a Windows 98 or Windows 95 compatible application program. You cannot use the Canon S400 with the Windows 3.1 operating system. Note Check 2...
Page 348 If there is no problem with the new ﬁle, the old ﬁle was probably faulty. If the same error occurs with the new ﬁle, call either the software company or the Canon Customer Care Center. Before You Call for Help...
Page 349: Other Error Messages
Other error messages Check 1 N ERROR DISPLAYED IN THE When an error occurs, the BJ Status Monitor screen opens. The Print Status tab displays a short description of the error and other information about the print job. Click the Guide tab to display instructions on how to solve the problem.
Page 350 Cannot read printer driver..Uninstall the printer driver and reinstall it. Uninstalling the BJ Printer Driver See the Quick Start Guide for details on installing the printer driver. Background printing failed. Restart Windows and try again. [Application name] cannot print..Try printing again after the current job is ﬁnished.
Page 351 Error number (*203) displayed Installed printer driver not operating correctly. Remove the installed Macintosh printer driver and then install the printer driver again. Uninstalling the Printer Driver See the Quick Start Guide for details on installing the printer driver. Error number (*300) displayed Check the following.
Page 352: Other Problems
Other Problems Cannot install the printer driver BJ Status Monitor does not open Cannot execute background printing Troubleshooting...
Page 353: Cannot Install The Printer Driver
Cannot install the printer driver Check 1 ID YOU FOLLOW THE PRINTER DRIVER INSTALLATION INSTRUCTIONS IN THE UICK TART The Quick Start Guide provides step-by-step instructions for installing the printer driver. If you are reinstalling the printer driver, remove any other Bubble Jet printer drivers which have been installed on the computer before reinstalling the printer driver.
Page 354 S THERE A PROBLEM WITH THE The S400 Canon Creative CD-ROM may be damaged. On the Windows desktop, double-click the My Computer icon then double-click the CD-ROM icon. If Windows cannot read the CD-ROM, call the Canon Customer Care Center. Before You Call for Help...
Page 355 BJ Status Monitor does not open Check 1 OES YOUR PRINTER CABLE SUPPORT BI Check the hardware speciﬁcations of your printer cable. Operation of the BJ Status Monitor requires bi-directional data transfer between the computer and printer. The printer cable must be capable of bi-directional data transfer.
Page 356: Cannot Execute Background Printing
Cannot execute background printing The BJ Backgrounder is not displayed during a print job and you cannot use background printing. Check 1 S THERE ENOUGH FREE SPACE AVAILABLE ON THE HARD DISK You may not be able to print if there is not enough free space on the hard disk.
Page 357: Before You Call For Help
Before You Call for Help Narrowing down the problem Checking the printing environment Troubleshooting...
Page 358: Narrowing Down The Problem
Printer problem If the printer will not operate, or if the POWER light ﬂashes orange and green alternately with beeps, call the Canon Customer Care Center. Count the number of ﬂashes and beeps. (You may be asked for this information.)
Page 359 Checking the printing environment Check the information on the operating environment such as the name and version number of your operating system, the amount of memory installed, hard disk capacity and amount of free space on hard disk, and the printer driver version number. Checking the Windows version and memory capacity Windows Right-click the My Computer icon and select Properties from the pop-up...
Page 360 Checking the amount of free space on hard disk Windows On the Windows desktop, double-click the My Computer icon. Right-click the icon of the hard disk and select Properties from the pop-up menu. On the General tab, check the hard disk capacity and the amount of free space.
Page 361 Checking the version number of the printer driver Windows On the Windows desktop, click the Start button, point to Settings, and click Printers. Right-click the S400 icon and select Properties from the pop-up menu. Click the Main tab and click the About button. The version number of the printer driver is displayed.
Page 362: Getting Help From Canon
Getting Help From Canon Canon Computer Systems, Inc. offers a full range of customer technical support* options including: • For e-mail technical support, the latest driver downloads and answers to frequently asked questions (www.ccsi.canon.com) • 24-hour, 7-day-a-week, automated support for troubleshooting issues on most current products (1-800-423-2366) •...
Page 363 Speciﬁcations General Speciﬁcations System Requirements Speciﬁcations...
Page 364: General Speciﬁcations
General Speciﬁcations Printing method Bubble Jet on-demand Printing resolution 1440 (horizontal) Print speed (printing with Canon standard pattern) • Black: up to 9 ppm • Color: up to 4 ppm Print direction Bi-directional Print width 8.0 in. (203.2 mm) max.
Page 365 Interface (USB) USB 1.1-compatible Interface connector (parallel) Amphenol 57-40360 or equivalent Interface connector (USB) USB standard Series B receptacle (USB interface) Recommended parallel printer cable — IEEE 1284-compatible • Material AWG28 or larger • Type Twisted-pair shielded cable • Length Up to 6.5 ft (2.0 m) •...
Page 366 Operating environment • Temperature 41 to 95˚F (5 to 35˚C) • Humidity 10 to 90% RH (no condensation) Storage environment • Temperature 32 to 95˚F (0 to 35˚C) • Humidity 5 to 90% RH (no condensation) Power supply USA/Canada AC 120V, 60Hz Power consumption •...
Page 367 Sheet feeder capacity • Plain paper (17 lb. or 64 g/m • Artist Canvas • Back Print Film • Banner Paper • Glossy Photo Cards • Glossy Photo Paper • Greeting Cards • High Gloss Photo Film • High Resolution Paper •...
Page 368 Letter, Legal, A4, A5, B5, US Com.#10, European DL Custom size • Width • Height Weight Thickness Canon Specialty Papers • Artist Canvas • Back Print Film • Banner Paper • Brilliant White Paper • Bubble Jet Paper (water-resistant) • Glossy Photo Cards •...
Page 369 Ink colors: Black BJ Cartridge BC-30e: Nozzles: Ink colors: Canon extended mode—Raster image format Canon extended mode—180, 360, 720, 1440 dpi 48 per color Black, Cyan, Yellow, Magenta 48 per color Photo Black, Photo Cyan, Photo Magenta, Yellow Black only General Speciﬁcations...
Page 370: System Requirements
System Requirements Printer driver software ® Windows 98/95 486 processor; 16MB RAM; 40MB free hard-disk space Windows 2000 ® Pentium processor, 133MHz or faster; 3.2MB RAM for Professional, 64MB RAM for Server; 38MB free hard-disk space ® Windows NT ® Pentium ;...
Page 371 Note • The BJ Status Monitor cannot be used when the printer is used in a network operating environment. • When connecting the printer and computer through a USB interface, use the system under the following operating environment. Computer with Microsoft Windows 98 or Windows 2000, which is preinstalled by a computer manufacturer on purchase.
Page 372: Using The Optional Is-32 Color Image Scanner Cartridge
Using the Optional IS-32 Color Image Scanner Cartridge Using the Scanner Using the Scanner With Windows Using the Scanner With Macintosh Scanner Problems Using the Optional IS-32 Color Image Scanner Cartridge...
Page 373: Using The Scanner
Using the Scanner Scanner Driver Basics Unpacking the Scanner Cartridge Installing the IS Scan Software Installing the Scanner Cartridge Basic Scanning Procedure Using the White Calibration Sheet Scanning Area Guidelines Loading an Image Using the Scanner...
Page 374 Scanner Driver Basics Installing the optional IS-32 Color Image Scanner Cartridge in the printer makes it possible to scan and save images such as your favorite photographs and greeting cards. Photograph Greeting card Home page Wallpaper for your computer Using the Scanner...
Page 375 Windows To use the scanner cartridge, you must install the IS Scan software, which includes the IS Scan scanner driver and the IS Scan Plus utility program. These two programs provide many features that allow you to perform simple color adjustments to improve the quality of the original image or enhance the image for artistic effect.
Page 376 Unpacking the Scanner Cartridge Make sure you have the following items. IS-32 Color Image Scanner Cartridge Caution The scanner cartridge is composed of precision components. To avoid poor scanning results, do not touch the optical components or electrical contacts. Optical components Electrical contacts Using the Scanner...
Page 377: White Calibration Sheet
White Calibration Sheet You use this sheet to maintain the correct color balance of scanned images. The ﬁrst time you install the scanner cartridge, you need to run the white level calibration. You will also run calibration when the white level calibration data needs to be updated. Scanning Holder You can use this holder to hold a photo or other small image you wish to scan.
Page 378: Installing The Is Scan Software
Installing the IS Scan Software Make sure the S400 Printer Driver is installed on your computer before you proceed with the following instructions. Insert the S400 Canon Creative CD-ROM in your CD-ROM drive. Double-click the S400 icon on your desktop: You’ll see this screen:...
Page 379 Installing the IS Scan Software Click the Manuals, Supplies, and Help button. You’ll see this screen: Using the Scanner...
Page 380 Click Canon Accessories and Papers. You’ll see this screen: Click the Install IS-32 Driver button. Follow the instructions on the screen. Installing the IS Scan Software Using the Scanner...
Page 381: Installing The Scanner Cartridge
Installing the Scanner Cartridge • The scanner cartridge is composed of precision components. To avoid Caution poor scanning results, do not touch the optical components or electrical contacts. • To avoid damaging the scanning head of the scanner cartridge, do not store the scanner cartridge in an Ink Cartridge Storage Box.
Page 382 Replacing a BJ Cartridge With the Scanner Cartridge Make sure that the printer is plugged in and turned on. Open the front cover; the cartridge holder moves to the left automatically. Raise the left cartridge lock lever to unlock the BJ cartridge. Remove the BJ cartridge.
Page 383 Basic Scanning Procedure After installing the IS Scan scanner driver, you can use the S400 printer as a scanner. Remove the BJ cartridge installed in the cartridge holder and then install the IS-32 Color Image Scanner Cartridge. Start a graphics application program. Windows For Windows Users •...
Page 384 The ﬁrst time you use the scanner, you need to perform the White Level Calibration. Using the White Calibration Sheet Insert the image you wish to scan into the scanning holder, then load the scanning holder into the auto sheet feeder. Loading an Image Scan the image.
Page 385 Using the White Calibration Sheet The white calibration sheet provided with the scanner cartridge is used for maintaining the correct color balance of scanned images. White level calibration is required when the scanner cartridge is used for the ﬁrst time and when the white level calibration data needs to be updated.
Page 386 Load the white calibration sheet with the cropped corner at upper left. Scanning holder White calibration sheet Click the OK button on your screen. When the white calibration sheet is ejected from the paper output tray, White Level Calibration processing is complete. Click the OK button. Using the White Calibration Sheet Using the Scanner...
Page 387 Note • Do not leave the white calibration sheet in locations that are exposed to direct sunlight or that are subject to high temperatures or humidity. • Do not bend or wrinkle the white calibration sheet. • When cleaning the white calibration sheet, use a soft cloth that is dipped in a weak, neutral detergent solution, and then wipe its wet surface off with a dry, soft cloth.
Page 388 • If you wish to scan images larger than the size of the scanning holder provided with the IS-32 Color Image Scanner Cartridge, the SH-101 A4/LTR scanning holder is available for purchase. Visit the Canon Web site to ﬁnd out about accessories and supplies (www.ccsi.canon.com).
Page 389 Loading an Image Slide the paper guide to the left edge of the auto sheet feeder. Place the image in the scanning holder. • To prevent paper jams, always insert the image you wish to scan into the scanning holder. •...
Page 390 Loading an Image Adjust the paper guide to the left edge of the scanning holder. To prevent possible damage to the scanning holder, always insert the Caution seamed side into the auto sheet feeder ﬁrst. Using the Scanner...
Page 391: Using The Scanner With Windows
Using the Scanner With Windows Using IS Scan Changing the Scanning Mode Using the Customized Scanning Mode Saving the Settings Using the Saved Settings Other IS Scan Features Using IS Scan Plus Using Copy Using Capture Image Using Capture Photo Editing a Scanned Image Printing a Scanned Image Saving a Scanned Image...
Page 392: Using Is Scan
Install the IS-32 Color Image Scanner Cartridge in the printer. Installing the Scanner Cartridge Make sure Canon IS Scan 2 is set as the Acquire Source and then select the command used for scanning (such as Acquire or TWAIN) from the menu of the application program.
Page 393 Specify the basic settings. • Click the down-arrow on the right of the Paper Size box and select the most appropriate paper size for the image you wish to scan. • Select the most appropriate scanning mode for the image you wish to scan in the Scanning Mode box.
Page 394 • Release the mouse button. The Selection Box appears on the image. Note • To move the Selection Box, place the mouse pointer within the Selection Box and drag the mouse to the desired position. • To resize the Selection Box, point to a corner of the Selection Box and then drag the mouse.
Page 395 Load the image you wish to scan in the auto sheet feeder again. Click the Scan button. Remember, if you speciﬁed a Selection Box in step 5, only that portion of the image is scanned. After scanning is complete, click the Transfer button to transfer the image data to the TWAIN-compatible graphics application program.
Page 396 Note • Some TWAIN-compliant graphics application programs do not display the main IS Scan dialog box but instead display a different screen characteristic of the application program. If you are using this type of application program, read the documentation of the application program carefully and perform prescanning or normal scanning.
Page 397: Changing The Scanning Mode
Changing the Scanning Mode You can select a scanning mode according to your scanning purpose. Optimum settings, such as image type and resolution, are pre-assigned based on the contents of a scanning job. When you wish to customize the settings for special scanning jobs, click the Custom button.
Page 398 Scanning Purpose Mode Scans by converting a monochrome image into the data suitable for facsimile transmission Scans by converting a monochrome image into the data suitable for OCR input Suitable for scanning an image that consists mostly of text Used for customizing the settings for special scanning jobs Using the Customized...
Page 399 Using the Customized Scanning Mode When you select Custom in the Scanning Mode box of the main dialog box, the Custom dialog box opens and allows you to adjust the scanning settings for special scanning jobs. Open the main IS Scan dialog box. Click the Custom button in the Scanning Mode box.
Page 400 Specify these settings in the Custom dialog box: Standard Value You change the standard values for the default settings here. Image Type Select a type of image: Color (the default), Grayscale, or Monochrome. Resolution Determines the precision of the scanned image. The higher the resolution setting, the higher the precision and quality of the scanned image.
Page 401 Using the Customized Scanning Mode Character Emphasis Determines whether or not Image Trust processing is used for scanning grayscale images. Image Trust processing sharpens the appearance of characters in monochrome documents. This is especially helpful if you intend to use the scanned original with an OCR software application. This option is available only when the Image Type is set for Monochrome.
Page 402 Click the OK button to return to the main dialog box. Make sure that the image you wish to scan is inserted into the scanning holder properly and is loaded in the auto sheet feeder of the printer, then click the Scan or Prescan button. Using the Customized Scanning Mode Using the Scanner With Windows...
Page 403: Saving The Settings
Saving the Settings You can save the settings in the main IS Scan dialog box to a ﬁle. The next time you scan, you only need to open the ﬁle in which the desired settings are stored and start scanning. Saving the Settings to a File Save the Page Size, Scanning Mode, and Image Size settings in the main IS Scan dialog box as a ﬁle.
Page 404: Using The Saved Settings
Using the Saved Settings Open the ﬁle in which the desired settings were saved and use those settings for scanning. Select Open Settings File from the Settings menu. Select the ﬁle you wish to use, then click the Open button. The ﬁle name is displayed in the Settings File box, and the settings change in the main IS Scan dialog box.
Page 405 Other IS Scan Features White Level Calibration Use this feature to maintain the correct color balance of scanned images. You need to perform White Level Calibration when you use the scanner cartridge for the ﬁrst time and when the white level calibration data needs to be updated. Select White Level from the Option menu of the main IS Scan dialog box.
Page 406 Device Information When you select Device Information from the Option menu of the main IS Scan dialog box, you can verify the name of the printer that is currently connected to your system and information on the communication mode. • If the printer is connected using the parallel interface, Device Information displays a communication mode such as ECP/1 or ECP/2.
Page 407: Using Is Scan Plus
Using IS Scan Plus IS Scan Plus is a utility program that allows you to edit, enhance, print, and save an image acquired by the IS Scan scanner driver. You can use IS Scan Plus if you do not have a graphics application program.
Page 408 Select an option: Copy Scan and immediately print an image without editing. Using Copy Capture Image Scan and edit an image other than a photographic print. Using Capture Image Capture Photo Scan and edit a photographic print such as a snapshot. Using Capture Photo Device Information Verify the name of the printer that is currently connected to your system...
Page 409 Using Online Help When you need detailed instructions, click the Help button in the upper right of the main screen. You can access the online Help from all the screens that IS Scan Plus displays. Verifying the Device Information Make sure that the printer is connected properly and is turned on, and click the Device Information button.
Page 410 IS Scan Buttons Returns to the main IS Scan Plus screen. Moves back to the previous screen. Displays the Edit screen. Editing a Scanned Image Prints a scanned image. Printing a Scanned Image Saves a scanned image. Saving a Scanned Image Using IS Scan Plus Using the Scanner With Windows...
Page 411: Using Copy
Using Copy Use the Copy feature when you wish to print an image immediately after scanning. You cannot edit or enhance the scanned image before printing. Click the Copy button in the main IS Scan Plus screen. The Copy screen displays: Specify any required settings: •...
Page 412 Click the Print Setting button. This displays the Print Setup dialog box. Make sure Canon S400 is displayed as the default printer. Click the Properties button, if necessary, to display the Printer Properties dialog box and specify any printer settings.
Page 413 Click the OK button in the dialog box. Printing begins. Note • To print the image displayed in the Preview Area again, click the Reprint button. • To make a copy of another image using the same settings, click the Copy button.
Page 414: Using Capture Image
Using Capture Image Use the Capture Image feature to scan an image other than a photographic print. You can also edit, enhance, save, and print the scanned image. Click the Capture Image button in the main IS Scan Plus screen. This displays the Capture Image screen.
Page 415 Select the most appropriate icon in the Scanning Mode box of the Capture Image screen according to your scanning purpose. Standard setting for scanning a color image. Standard setting for scanning a monochrome image. Suitable for scanning a photographic print such as a snapshot.
Page 416: Using Capture Photo
Using Capture Photo Use the Capture Photo feature to scan a photographic print such as a snapshot. You can also edit, enhance, save, and print the scanned image. Click the Capture Photo button in the main IS Scan Plus screen. The Capture Photo screen displays: By default, a Selection Box displays in the Preview Area.
Page 417 Insert the image you wish to scan into the scanning holder, and then load it in the auto sheet feeder of the printer. Click the Prescan button. The remaining steps are similar to those described for Scanning an Image. Scanning an Image Using Capture Photo Using the Scanner With Windows...
Page 418: Editing A Scanned Image
Editing a Scanned Image You can edit or enhance a scanned image acquired using the Capture Photo or Capture Image feature. The editing features you can use vary according to the settings you used for scanning and whether you used the Capture Photo or Capture Image feature for scanning. You can edit or enhance the image displayed in the Preview Area.
Page 419 Editing a Scanned Image Image Compensation Softens edges in the image by reducing the contrast between pixels, or sharpens hazy or blurred images. You can also smooth the appearance of the image and invert the image. Edges Enhances the edges in an image by increasing the contrast of the pixels between areas of different colors.
Page 420 Note • Depending on the settings you use for scanning, some editing features are not available. For details, see the online Help for IS Scan Plus. • You cannot use Crop Photo and Frame in the Capture Image screen. You can select Background when a monochrome image is captured. Edit or enhance the image as required.
Page 421: Printing A Scanned Image
Printing a Scanned Image You can print a scanned image acquired using the Capture Image or Capture Photo feature. Remove the scanner cartridge, and install the BJ cartridge according to your print job. Click the Print button on the IS Scan Plus screen. If you are using Capture Image, the Print dialog box appears: Using the Scanner With Windows...
Page 422 Printing a Scanned Image If you are using Capture Photo, the Photo Print Options dialog box appears. Click Print Setting to change the printer settings or click Print to print the image. Opening the Printer Properties Dialog Box Using the Scanner With Windows...
Page 423: Saving A Scanned Image
Saving a Scanned Image IS Scan Plus allows you to save a scanned image to a ﬁle under a new name. You can use the saved image for pasting into another document or for attaching to your e-mail or a home page on the Internet.
Page 424 Click the down-arrow for “Save as type” and select a format for the ﬁle. You can select one of the following ﬁle formats. • Bitmap—.BMP • JPEG—.JPG • TIFF—.TIF Click the Save button. Saving a Scanned Image Using the Scanner With Windows...
Page 425: Using The Scanner With Macintosh
Using the Scanner With Macintosh Scanning Images With Application Software Using the Main IS Scan Dialog Box Scanning an Image Scanning Images With IS Scan Changing the Scanning Mode Customizing the Scanning Settings Copying a Scanned Image to the Clipboard Adjusting an Image Modifying an Image Applying Special Effects to an Image...
Page 426 Scanning Images With Application Software This section explains how to start IS Scan from a TWAIN image editing application software so that you can scan images. Selecting a TWAIN-compatible Device Before you scan images with application software, you must ﬁrst select a TWAIN- compatible device using the S400 driver.
Page 427 Using the Main IS Scan Dialog Box Menu Button Scan Button Save Button Halt Button Information Box Help Button Menu button Selects the IS Scan functions. Click this button to change the settings for a scanned image or to edit a scanned image. Image Control Panel Brightness and...
Page 428 Scan, Prescan, or Clear button Click this button to start scanning. This button switches to Prescan or Clear, depending on the setting or situation. Transfer or Save button Click this button to transfer a scanned image to an application. When using IS Scan only without an application software, this button says Save.
Page 429: Scanning An Image
Scanning an Image Click the Menu button and then select Settings. The Settings dialog box displays: Make the necessary settings for the image to be scanned. • Click on Paper Size to select a size that approximates the image to be scanned.
Page 430 Click the OK button and then close the Settings dialog box. Place the object to be scanned in the printer and then click the Prescan button. You see the image displayed in the Preview Area. If you only want to scan part of the object, drag the mouse within the Preview Area to select the part to be scanned.
Page 431 Note • To create a Selection Box, position the cursor over one corner of the area to be selected, press and hold down the mouse button, and then drag the mouse diagonally to the opposite corner of the area you want to select.
Page 432 If the image displayed in the Preview Area is not what you expect, click the Clear button and start over. If you like the image, click the Transfer button. The scanned image is transferred to the application software. Edit the image data as required prior to printing or saving it.
Page 433 Scanning Images With IS Scan You can use IS Scan as a stand-alone program to scan and edit images. Starting IS Scan Turn on the printer and install the scanner cartridge. Double-click the IS Scan folder. Double-click the IS Scan icon. Using the Scanner With Macintosh...
Page 434 Scanning Images With IS Scan IS Scan starts and the main dialog box displays. The contents of the main dialog box and the method you use to scan images are basically the same as when using TWAIN application software. Using the Scanner With Macintosh...
Page 435: Saving Scanned Images
Scanning Images With IS Scan Saving Scanned Images Click the Save button. Using the Scanner With Macintosh...
Page 436 Make the necessary settings. • Select the location to which you want to save your image. • Enter a name for the image data in Name. • Click the drop-down box in Format to select PICT, JPG, or TIFF. Click the Save button. The image data is saved into a ﬁle. Scanning Images With IS Scan Using the Scanner With Macintosh...
Page 437 Changing the Scanning Mode You can select a scanning mode according to your scanning purpose. Optimum settings, such as image type and resolution, are pre-assigned based on the contents of a scanning job. When you wish to customize the settings for special scanning jobs, click the Custom button.
Page 438 Scanning Mode Text Recommended when scanning a document consisting entirely of text, such as a document created with a typewriter or word processor Scans by converting a monochrome image into the data suitable for facsimile transmission Scans by converting a monochrome image into the data suitable for OCR input Custom...
Page 439 Note • The Settings dialog box displays when you select Settings after you click the Menu button in the main dialog box. • When you select FAX or OCR, the document is scanned and processed as a grayscale image and converted to monochrome binary image data. This process eliminates unnecessary image background and increases the quality of the scanned text and line art.
Page 440 Customizing the Scanning Settings When you select Custom for Scanning Mode in the Settings dialog box, you can specify the scanning settings. Click the Menu button in the main dialog box and then select Settings. Click the drop-down box in Scanning Mode and then select Custom. Make the appropriate settings for the image to be scanned.
Page 441 Resolution Select a resolution according to the image to be scanned. The higher the resolution, the ﬁner the image you can get, although the amount of data will be large. In general, 90 dpi is sufﬁcient for home pages, while 180 dpi is good for output to a printer.
Page 442 Copying a Scanned Image to the Clipboard If you copy a scanned image to the clipboard, you can use the image easily with other application software. This is particularly useful when you want to paste an image into documents created with application software that is not TWAIN-compatible. Copying an Image Click the Menu button in the main dialog box.
Page 443: Adjusting An Image
Adjusting an Image If you are not satisﬁed with a scanned image, you can perform ﬁne adjustment using a range of functions. Image data can be processed so that the brightness of the image changes or so that the image appears sharper or softer. Adjusting the Brightness and Contrast Click the Brightness and Contrast button in the main dialog box.
Page 444 Move each slide bar to the right or left to adjust the image. Brightness Moving the Brightness slide bar to the left makes the entire image darker, while moving it to the right makes the image brighter. Contrast Moving the slide bar to the left reduces the contrast of the entire image, while moving it to the right increases the contrast.
Page 445 Modifying an Image You can modify a scanned image so that it looks sharper or softer. Also, a Despeckle function allows you to remove speckling and make a scanned image appear cleaner. A function for inverting colors to produce a negative ﬁlm is also available. Click the Menu button in the main dialog box, select Image, and then select the desired function from the submenu.
Page 446 Applying Special Effects to an Image Special effects such as edge emphasis, line emphasis, pixelization, posterization, and low relief can be applied to a scanned image, creating an image with a feeling different from that of the original. Click the Menu button in the main dialog box, select Enhance, and then select the desired function from the submenu.
Page 447 Applying Special Effects to an Image Select a desired function from the list. The following is an example of the screen displayed when you select Edges. The operation is the same when any other function is selected. You can check the approximate result of the selection in the Preview Area. For details of each function, refer to the explanation displayed when you click the Help button.
Page 448 Once you are satisﬁed with the adjustment, click the OK button. Note To cancel an adjustment you have made, click the Menu button and then select Undo. Then, select either of the following: Last Only the function applied immediately before is cancelled. If you perform editing two or more times, only the function that you selected most recently is cancelled.
Page 449 Other IS Scan Functions White Level Calibration To achieve the correct color balance for an object to be scanned, an operation called White Level Calibration is required. When an image is scanned for the ﬁrst time, or when the temperature of the scanner cartridge rises to a certain level, a message displays prompting you to place the white calibration sheet in the printer.
Page 450: Using The Online Help
Other IS Scan Functions Using the Online Help Clicking the Help button on the main dialog box displays helpful explanations of the functions of IS Scan. You can also display the Help by clicking the Menu button, then Help, and Help again. Using the Scanner With Macintosh...
Page 451 Installing the Copy Utility To use the Copy Utility, you must ﬁrst copy the folder including the necessary ﬁles to any location. Load the S400 Canon Creative CD-ROM into the CD-ROM driver on your Macintosh. Double-click on the Copy Utility folder.
Page 452 Drag the Copy Utility folder and copy it to any location. Now you can start the Copy Utility at any time. Note To use the Copy Utility, the printer driver and IS Scan scanner driver must also be installed. Starting the Copy Utility Turn on the printer and install the scanner cartridge.
Page 453 Using the Copy Utility Click the Copy Utility icon. The Copy Utility starts and the main dialog box displays: Using the Scanner With Macintosh...
Page 454 Copying the Image Click the Color or Black & White button according to the image to be scanned. Select the paper size you are using in Paper Size. Select the number of copies to be output in Copies. Select the type of paper you are using: Plain Paper, High Resolution Paper, or Transparency.
Page 455 Note • To print the same image again, click the Reprint button. • To copy another document with the same settings, click the Copy button and follow the instructions on the screen. • To perform copying with different settings, click the Reset button and follow the instructions on the screen.
Page 456: Scanner Problems
Scanner Problems Scanning Result Is Unsatisfactory Scanner Cannot Be Used With a TWAIN-Compatible Application Program Other Scanner Problems Scanner Problems...
Page 457: Scanning Result Is Unsatisfactory
Scanning Result Is Unsatisfactory Scanned Image Blurred or Distorted Quality of Scanned Image Is Uneven White Portion Becomes Grayish Parts of an Image Missing or Not Aligned Properly Image Contains Unexpected Colors, or Is Too Light or Too Dark Scanner Problems...
Page 458: Scanned Image Blurred Or Distorted
If the scanning holder is scratched or damaged, replace it. Note You can purchase a scanning holder for A4/LTR-size images. Visit the Canon Web site to ﬁnd out about accessories and supplies (www.ccsi.canon.com). Check 3 RE YOU SCANNING THICK PAPER The image being scanned must be thinner than 0.01 inch (0.25 mm).
Page 459 Quality of Scanned Image Is Uneven The scanned image is coarse and/or blurry. Check S THE RESOLUTION SETTING HIGH ENOUGH Resolution determines the precision of the scanned image. The greater the number of dots used to draw an image, the higher the precision and the quality of the scanned image becomes.
Page 460 White Portion Becomes Grayish Check 1 ID YOU PERFORM Use White Level Calibration to maintain the correct color balance of scanned images. Using the White Calibration Sheet Check 2 ID YOU ADJUST THE BRIGHTNESS AND CONTRAST Depending on the image you scan, a white portion is not recognized as white because the scanner detects and scans even the small differences of the density between white and other colors.
Page 461 Scanning Result Is Unsatisfactory Check 3 ID YOU SCAN A MONOCHROME IMAGE USING THE OLOR OR RAYSCALE SETTING If the Image Type is set to Color or Grayscale, the scanner detects and scans even the grades of the density, and white may not be recognized as white.
Page 462 Parts of an Image Missing or Not Aligned Properly Check 1 ID YOU PLACE AN IMAGE WITHIN THE PROPER SCANNING AREA Check that the image you wish to scan is placed in the proper scanning area. Check 2 ID YOU SPECIFY THE SCANNING AREA CORRECTLY If the Paper Size setting is smaller than the size of the image you scan, parts of the image will be missing.
Page 463 Image Contains Unexpected Colors, or Is Too Light or Too Dark The appearance of the scanned image is not what you expected, or the image is too light or too dark. Check 1 S THE NUMBER OF DISPLAY COLORS SET TO Windows Check the number of display colors as follows.
Page 464 Check 2 OLOR The colors displayed on your display may not match the actual scanned colors. Color Matching attains the best match between the colors displayed on your display and the actual colors in the scanned image. You can enable Color Matching when the Scanning Mode is set for Color. Windows Check that Color Matching is enabled.
Page 465 Scanner Cannot Be Used With a TWAIN-Compatible Application Program Cannot Launch IS Scan From Within the TWAIN-Compatible Graphics Application Program Cannot Transfer to TWAIN-Compatible Graphics Application Program Scanner Problems...
Page 466 Cannot Launch IS Scan From Within the TWAIN-Compatible Graphics Application Program Check TWAIN- OES THE USING SUPPORT THE LATEST OURCE ANAGER Windows When IS Scan is used as a TWAIN interface, you must use the latest 32-bit TWAIN-compatible graphics application program. See the User’s Manual for your application program.
Page 467 Scanner Cannot Be Used With a TWAIN-Compatible Application Program Cannot Transfer to TWAIN-Compatible Graphics Application Program Check TWAIN- OES THE COMPATIBLE GRAPHICS APPLICATION PROGRAM YOU ARE USING SUPPORT THE FILE FORMAT TYPE AND RESOLUTION OF THE IMAGE DATA Some TWAIN-compatible graphics application programs support speciﬁc ﬁle format types and resolution settings only.
Page 468: Other Scanner Problems
Other Scanner Problems Cannot Install Scanner Driver Does Not Launch With Default Settings Windows Improper Colors Displayed in the Dialog Box Scanning Too Slow Communication Error Occurs Error Message Appears Scanner Problems...
Page 469 Cannot Install Scanner Driver Check 1 ID YOU FOLLOW THE SCANNER DRIVER INSTALLATION INSTRUCTIONS Installing the IS Scan Software If an error occurred during installation and you had to shut down the installation procedure, you may not be able to install the scanner driver because Windows is no longer stable.
Page 470 Check 4 S THERE A PROBLEM WITH THE The Canon Creative CD-ROM may be damaged. On the Windows desktop, double-click the My Computer icon then double-click the CD-ROM icon. If Windows cannot read the CD-ROM, call the Canon Customer Care Center for help.
Page 471 Improper Colors Displayed in the Dialog Box Check S THE NUMBER OF DISPLAY COLORS SET TO Windows This problem occurs when IS Scan is launched from a TWAIN-compatible application program. If the problem is not solved, change the number of display colors of your computer.
Page 472 Scanning Too Slow Scanning is requiring an unusually long time. Check RE YOU USING A HIGHER RESOLUTION THAN REQUIRED In order to scan an image, your computer must be able to receive a large amount of data. Therefore, the scanning speed varies according to the performance of the computer.
Page 473: Communication Error Occurs
Communication Error Occurs Check 1 ID YOU LAUNCH CLOSED Do not attempt to launch IS Scan or IS Scan Plus again immediately after it is closed. Wait for a few seconds and then launch again. Check 2 S THE PRINTER PLUGGED IN AND READY Check that the printer is plugged in and ready.
Page 474: Error Message Appears
Other Scanner Problems Error Message Appears Check EFER TO THE ONLINE Windows From the main IS Scan screen, select Contents from the Help menu, or press F1. Macintosh Open the online Help. Scanner Problems...

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