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HP ProSignia 120 Maintenance And Service Manual
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HP ProSignia 120 Maintenance And Service Manual

HP ProSignia 120 Maintenance And Service Manual

Hp prosignia 120: user guide
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Notice
The information in this guide is subject to change without notice.
COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR
TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN;
NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM
THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL.
This guide contains information protected by copyright. No part of this guide may be
photocopied or reproduced in any form without prior written consent from Compaq
Computer Corporation.
© 2002 Compaq Computer Corporation. All rights reserved. Printed in U.S.A.
C
, A
OMPAQ
RMADA
Trademark Office.
Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft
Corporation.
The software described in this guide is furnished under a license agreement or
nondisclosure agreement. The software may be used or copied only in accordance with
the terms of the agreement.
Product names mentioned herein may be trademarks and/or registered trademarks of
their respective companies.
Maintenance and Service Guide
Prosignia Notebook Family of Personal Computers
First Edition October, 1998
Documentation Part Number 382712-001
Spare Part Number 382793-001
Compaq Computer Corporation
, LTE, and PROSIGNIA are registered in the U.S. Patent and

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  • Page 1 Notice The information in this guide is subject to change without notice. COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN; NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL. This guide contains information protected by copyright.

  • Page 2: Table Of Contents

    ONTENTS preface SING UIDE Symbols...vii Technician Notes... viii Serial Number ... viii Laser Safety ... viii CDRH Regulations ... viii Battery Notice ...ix Serial Number ...x Locating Additional Information ...x chapter 1 RODUCT ESCRIPTION 1.1 Computer Features and Models ... 1-1 1.1.1 Features ...
  • Page 3 chapter 2 ROUBLESHOOTING 2.1 Preliminary Steps ...2-2 2.2 Clearing Passwords ...2-3 2.3 Power-On Self-Test (POST) ...2-3 2.4 POST Error Messages...2-4 2.5 Compaq Utilities ...2-7 2.5.1 Computer Setup ...2-7 2.5.2 Computer Checkup (TEST) ...2-9 2.5.3 Running View System Information (INSPECT) ...2-14 2.5.4 Running Compaq Diagnostics ...2-15 2.5.5 Boot Sequencing ...2-15 2.5.6 Factory Default Settings ...2-16...
  • Page 4 chapter 5 EMOVAL AND EPLACEMENT ROCEDURES 5.1 Serial Number ... 5-1 5.2 Disassembly Sequence... 5-2 5.3 Preparing the Computer for Disassembly ... 5-3 5.3.1 Disconnecting the AC Power... 5-3 5.3.2 Battery Pack Removal... 5-4 5.3.3 MultiBay Devices ... 5-5 5.3.4 PCMCIA ... 5-6 5.4 Computer Tilt Feet ...
  • Page 5 Appendix A ...A-1 ONNECTORS Appendix B OWER EQUIREMENTS B.1 3-Conductor Power Cord Set ...B-1 B.1.1 General Requirements...B-1 B.1.2 Country-Specific Requirements...B-2 B.1.3 Notes: ...B-2 Appendix C ONVENIENCE C.1 Models and Features...C-1 C.2 Convenience Base Features...C-3 C.3 Convenience Base II Components ...C-4 C.3.1 Front and Right Side Components ...C-4 C.3.2 Rear Components ...C-5 ...

  • Page 6: Using This Guide

    preface SING UIDE This Maintenance and Service Guide is a troubleshooting guide that can be used for reference when servicing the Compaq Prosignia Notebook Family of Personal Computers. Compaq Computer Corporation reserves the right to make changes to this product without notice.

  • Page 7: Technician Notes

    Technician Notes WARNING: Only authorized technicians trained by Compaq should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board.

  • Page 8: Battery Notice

    This system is classified as a CLASS 1 LASER PRODUCT. This label is located on the outside of the system being serviced. A similar label also appears on the internal CD- ROM installed in the system. LASER INFO Laser Type: Wave Length: Divergence Angle: Output Power:...

  • Page 9: Serial Number

    Serial Number The serial number is located on the back of the computer directly below the parallel connector. Locating Additional Information The following documentation is available to support the computer: Compaq Prosignia Notebook Family of Personal Computers documentation set Microsoft operating system guide Compaq service advisories and bulletins Compaq QuickFind Compaq Service Quick Reference Guide...

  • Page 10: Product Description

    chapter RODUCT ESCRIPTION 1.1 Computer Features and Models The Prosignia Notebook Family of Personal Computers is a line of multimedia notebook computers with advanced modularity, processors, and video graphics. This full-function, Mobile Pentium II-based family of notebook computers allows full desktop functionality and connectivity through the use of an optional Convenience Base.

  • Page 11: Features

    1.1.1 Features The computer models have the following standard features: 233-MHz, 266-MHz, or 300-MHz Mobile Pentium II processors 32-MB or 64-MB of synchronous dynamic random access memory (SDRAM), expandable to 160 MB (depending on the model) 3.2-, 4.0-, or 6.0-GB, 2.5-inch internal hard drive mounted in carrier LCD displays: 12.1 inch SVGA CTFT display 13.3-inch XGA CTFT display...

  • Page 12: Software Fulfillment

    1.1.3 Software Fulfillment Replacement software may be ordered directly from Compaq Computer Corporation. Both the model and the serial number of the computer are needed to identify the specific software available. 1.2 Computer Options The computer supports the following options: Convenience Base II pass through model with monitor stand Convenience Base II with Ethernet with monitor stand Compatible with Convenience Base models from the Armada 1500 Family of...

  • Page 13: External Battery Charger

    1.2.3 External Battery Charger The external battery charger has the following features: Two battery charge slots Accepts Li-ion modular batteries Charges 1 battery in 1.5 hours Charges 2 batteries in 3 hours Note: The battery calibration process should be used to discharge the batteries. 1.2.4 External Keyboards and Pointing Devices Supports Compaq or Compaq compatible PS2 keyboards and pointing devices.

  • Page 14: Left Side Components

    1.3.1 Left Side Components The left side external components are shown in Figure 1-2 and are described in Table 1- Figure 1-2. Left Side Components Computer Components Item Component Cable Lock Speaker/headphone jack Microphone jack Volume up Volume down Left bass reflex speaker port Table 1-1 Left Side Function...

  • Page 15: Front Components

    1.3.2 Front Components The front external components are shown in Figure 1-3 and are described in Table 1-2. Figure 1-3. Front Components Item Component Display Lid switch Speakers MultiBay Optical disc bay Battery bay Keyboard Microphone 1-6 Product Description Table 1-2 Computer Components Front Function...

  • Page 16: Top Components

    1.3.3 Top Components The top external components are shown in Figure 1-4 and are described in Table 1-3. Figure 1-4. Top Components Computer Components Item Component Lid switch Programmable function buttons Suspend button Power switch Keyboard release latches Touchpad Table 1-3 Function Blanks display when display is closed User programmable keys...

  • Page 17: Right Side Components

    1.3.4 Right Side Components The right side external components are shown in Figure 1-5 and are described in Table 1-4. Figure 1-5. Right Side Components Item Component Right bass reflex speaker port PC Card eject button PC Card slots USB Connector Modem jack 1-8 Product Description Table 1-4...

  • Page 18: Rear Components

    1.3.5 Rear Components The rear components are shown Figure 1-6 and are described in Table 1-5. Figure 1-6. Rear Components Computer Components Item Component Parallel connector Serial connector Infrared port External monitor connector AC Power connector Docking connector Fan (Airflow vents) External keyboard connector Table 1-5 Rear...

  • Page 19: Bottom Components

    1.3.6 Bottom Components The bottom external components are shown in Figure 1-7 and are described in Table 1-6. Figure 1-7. Bottom Components Item Component Modem compartment Docking latch receptacles Docking alignment guide Tilt feet MultiBay screw Hard drive cover Hard drive security screw 1-10 Product Description Table 1-6 Computer Components...

  • Page 20: Status Panel Lights

    1.3.7 Status Panel Lights The status panel lights are shown in Figure 1-8 and described in Table 1-7. Figure 1-8. Status Panel Lights Computer Components Item Component Hard drive activity light MultiBay activity light Number lock indicator Caps lock indicator Scroll lock indicator Table 1-7 Status Panel...

  • Page 21: Design Overview

    1.4 Design Overview This section presents a design overview of the computer. The overview is limited to field replaceable parts. All replacement parts are listed in Chapter 3. 1.4.1 System Unit The computer is a traditional clamshell design with a display assembly attached to a system unit.

  • Page 22: C Onnectors

    PCMCIA/CardBus and Video Adapter Controller The PCMCIA/CardBus adapter is based on the Texas Instrument PCI1220 PC to CardBus controller unit. The local bus video adapter is the Chips and Technologies 65555 controller. The serial-parallel port board expands the serial and parallel signals from the system board to the serial and parallel expansion connectors.

  • Page 23: Troubleshooting

    chapter ROUBLESHOOTING Follow these basic steps when beginning the troubleshooting process: 1. Complete the preliminary steps listed in Section 2.1. 2. Run the Power-On Self-Test (POST) as described in Section 2.3. 3. Run Computer Setup as described in Section 2.5. 4.

  • Page 24: Preliminary Steps

    2.1 Preliminary Steps IMPORTANT: Use AC power when running POST, Computer Setup, or Computer Checkup. A low battery condition could initiate Hibernation and interrupt the test. Before running POST and Computer Checkup, complete the following steps: 1. Obtain established passwords. If you must clear the passwords, go to Section 2.2. 2.

  • Page 25: Clearing Passwords

    2.2 Clearing Passwords The power-on password prevents use of the computer until the password is entered. The setup password prevents unauthorized changes to Computer Setup. To clear the passwords, you must remove all power from the system board. If you do not know the passwords, use the following procedure to clear the password: 1.

  • Page 26: Post Error Messages

    2.4 POST Error Messages If the system is not functioning well enough to run POST, or if the display is not functioning well enough to show POST error messages, refer to the Troubleshooting tables in Section 2.6. If POST detects an error, one of the following events occurs: A message with the prefix "WARNING"...
  • Page 27 If you receive one of the error messages listed in Table 2-2, follow the recommended action. Message Description CMOS checksum invalid, run SCU CMOS RAM information has been corrupted. CMOS failure, run SCU CMOS RAM has lost power. Diskette controller error The diskette drive controller failed to respond to the recalibrate command.

  • Page 28: Fatal Error Messages

    Fatal errors emit a beep and may display a FATAL message. Fatal errors indicate severe problems, such as a hardware failure. Fatal errors do not allow the system to resume. Some of the Fatal error beep codes are listed at the end of this section. Message CMOS RAM test failed DMA controller faulty...

  • Page 29: Compaq Utilities

    2.5 Compaq Utilities Compaq Utilities contain several functions that Determine if various computer devices are recognized by the system and are operating properly. Provide information about the system once it is configured. Compaq Utilities include the following programs: Computer Setup Computer Checkup (TEST) View System Information (INSPECT) To access Compaq Utilities:...
  • Page 30 Categories by connection: System Features—security, power, boot management System Devices—keyboard, mouse, parallel and serial ports ISA—ISA bus and connected devices PCI—PCI bus and connected devices PC Card—PC Card devices Running Computer Setup 1. Turn on or restart the computer by clicking Start computer.

  • Page 31: Computer Checkup (Test)

    2.5.2 Computer Checkup (TEST) Computer Checkup (TEST) determines whether the various computer components and devices are recognized by the computer and are functioning properly. You can display, print, or save the information that Computer Checkup generates. NOTE: Compaq Utilities are intended for testing only Compaq-supplied components. Testing of non-Compaq components may be inconclusive.
  • Page 32 Error Code Description 101-xx CPU test failed. 103-xx DMA page registers test failed. 104-xx Interrupt controller master test failed. 105-xx Port 61 error. 106-xx Keyboard controller self-test failed. 107-xx CMOS RAM test failed. 108-xx CMOS interrupt test failed. 109-xx CMOS clock test failed. 110-xx Programmable timer load data test failed.
  • Page 33 Note: clears the ESCD configuration information. If the Fn + F11 pressed very early after powering the machine on (after you see the keyboard LEDs blink, but before the video is initialized), CMOS memory will be invalidated. The ESCD is cleared, the machine is reset and boots with the "162 - System Options Not Set"...
  • Page 34 Error Code Description 1701-xx Hard drive format test failed. 1702-xx Hard drive read test failed. 1703-xx Hard drive write/read/compare test failed. 3. Replace the hard drive and retest. 1704-xx Hard drive random seek test failed. 1705-xx Hard drive controller test failed. 1706-xx Hard drive ready test failed.
  • Page 35 Table 2-12 Video Test Error Codes Continued Error Code Description 2406-xx Video 80 × 25 mode 8 × 8 character cell test failed. 2411-xx Video screen memory page test failed. 2412-xx Video gray scale test failed. 2414-xx Video white screen test failed. 2416-xx Video noise pattern test failed.

  • Page 36: Running View System Information (Inspect)

    Error Code Description 3301-xx CD-ROM drive read test failed. 3305-xx CD-ROM drive seek test failed. 6600-xx ID test failed. 6605-xx Read test failed. 6608-xx Controller test failed. 6623-xx Random read test failed. 2.5.3 Running View System Information (INSPECT) The View System Information (INSPECT) utility provides information about the computer and installed or connected devices.

  • Page 37: Running Compaq Diagnostics

    2.5.4 Running Compaq Diagnostics Compaq Diagnostics provides computer component information when the operating system is working. If you are running Windows 95, access Compaq Diagnostics for Windows by double-clicking My Computer 2.5.5 Boot Sequencing 1. Run Computer Setup. 2. Click the System Features icon 3.

  • Page 38: Factory Default Settings

    2.5.6 Factory Default Settings Enable POST Memory Test Keyboard num Lock Boot display Language Serial/infrared ports Serial port Infrared port Parallel port Ethernet port Low Battery Warning Beep External Energy Saving Monitor Connected Power Management Enabled Conservation Level Level Definition High Medium Custom...

  • Page 39: Troubleshooting Without Diagnostics

    2.6 Troubleshooting Without Diagnostics This section provides information about how to identify and correct some common hardware, memory, and software problems. It also explains several types of messages that may be displayed on the screen. Since symptoms can appear to be similar, carefully match the symptoms of the computer malfunction against the problem description in the Troubleshooting tables to avoid a misdiagnosis.

  • Page 40: Solving Audio Problems

    Solving Audio Problems Problem Computer does not beep after the Power-On Self-Test (POST). Computer beeped five times and battery light is blinking. Computer does not beep to indicate a low-battery condition. Audio playback is too low or too loud. Internal speakers produce no sound.
  • Page 41 Table 2-16 Solving Audio Problems Continued Problem Probable Cause Internal speaker does not Volume may be turned off or produce sound when an set too low. external audio source is connected to the stereo line-in jack. Line input may not be connected properly.

  • Page 42: Solving Battery Problems

    Solving Battery Problems The following table lists some common battery problems and recommended actions to take when they occur. The "Solving Power Problems" section in this chapter also may be applicable. Solving Battery and Battery Gauge Problems Problem The computer turns on the first time it is used, but the battery does not charge.
  • Page 43 Table 2-17 Solving Battery and Battery Gauge Problems Problem Probable Cause Computer turned off and Hibernation was disabled, information in memory was Suspend was not initiated, or lost when the battery pack AC power was not connected was replaced. before the discharged battery pack was removed.

  • Page 44: Solving Diskette And Diskette Drive Problems

    Solving Diskette and Diskette Drive Problems Solving Diskette and Diskette Drive Problems Problem Diskette drive cannot read a diskette. Diskette drive cannot write to a diskette. 2-22 Troubleshooting Table 2-19 Probable Cause Recommended Action(s) Diskette media has a bad Copy remaining files to the hard drive or sector.

  • Page 45: Solving Hard Drive Problems

    Solving Hard Drive Problems CAUTION: To prevent loss of information, always maintain an up-to-date backup of the hard drive. Solving Hard Drive Problems Problem Probable Cause Cannot access hard drive. Hard drive is not seated. Hard drive was inserted while computer was on, in Suspend, or in Hibernation.

  • Page 46: Solving Hardware Installation Problems

    Solving Hardware Installation Problems Solving Hardware Installation Problems Problem New device is not recognized as part of the computer system. 2-24 Troubleshooting Table 2-21 Probable Cause Recommended Action(s) The system did not In Windows 95, double-click the Add New automatically configure the Hardware icon in Control Panel.

  • Page 47: Infrared Port

    Solving Infrared Connection Problems NOTE: The computer is shipped with the infrared port disabled. The port must be enabled each time the computer is started or restarted. Follow these steps to enable the infrared port. 1. Click Start Settings Control Panel. 2.

  • Page 48: Solving Modem Problems

    Solving Modem Problems Problem Modem loses connection. Noisy telephone line Phone line noise causing a disconnection. 2-26 Troubleshooting Table 2-23 Solving Modem Problems Probable Cause Recommended Action(s) The connection from the Check to make sure the telephone cable is phone line to the modem is properly connected.
  • Page 49 Table 2-23 Solving Modem Problems Problem Probable Cause No dial tone Phone service is not connected to the telephone wall jack. The modem is not responding to commands from the computer keyboard. Speaker Control AT Command (ATM) is set to 0. The modem is plugged into a digital PBX line rather than an analog line.
  • Page 50 Table 2-23 Solving Modem Problems Problem Phone line noise causes a disconnection. Ten-digit dialing does not work correctly under Windows Modem cable disables/interferes with other telephony devices (Germany, Austria, and Switzerland only). Modem does not dial correctly under Windows 95 (Switzerland and Germany only).

  • Page 51: Solving Pc Card Problems

    Solving PC Card Problems Solving PC Card Problems Problem Probable Cause Computer does not beep when System beeps are turned PC Card is inserted but PC down. Card works correctly. PC Card sound effects have been disabled. Computer does not beep when PC Card is not inserted PC Card is inserted and PC properly.

  • Page 52: Solving Power Problems

    Solving Power Problems Problem Computer will not turn on. Computer will not turn on when connected to external power if battery pack is in the computer. Computer turned off while it was left unattended and the power/suspend light is off. Computer turned off while it was left unattended and will not turn on.

  • Page 53: Solving Screen Problems

    Solving Screen Problems IMPORTANT: Conduct all tests on a working monitor. If the recommended actions do not solve the problem, replace the display. If the problem persists with a new display, replace the system board. Solving Screen Problems Problem Probable Cause Characters are dim.

  • Page 54: Solving Usb Problems

    Table 2-26 Solving Screen Problems Problem Display on an external monitor is distorted. The image has a black border and does not fill the screen. Solving USB Problems Problem External device connected to a USB connector does not work. External device connected to a USB connector does not work during startup (before Windows 95 loads).

  • Page 55: Illustrated Parts Catalog

    chapter LLUSTRATED ARTS This chapter provides illustrated parts and references for spare parts for the Compaq Prosignia Notebook Family of Personal Computers. To review an illustrated parts breakdown of the computer, refer to the Illustrated Parts Map that comes with this guide.

  • Page 56: System Unit

    3.1 System Unit Figure 3-1. System Unit 3-2 Illustrated Parts Catalog...
  • Page 57 Item Description Keyboard (US/Canada) Top cover assembly with speakers Base enclosure assembly 12.1-inch CTFT display assembly 13.3-inch CTFT display assembly 14.1-inch CTFT display assembly 14.1-inch CTFT display (w/EMI Shielding) 382727-002 * Not illustrated Table 3-1 System Unit Spares Part Number 382759-001 382729-001 316281-001...

  • Page 58: Mass Storage Devices

    3.2 Mass Storage Devices Figure 3-2. Mass Storage Devices 3-4 Illustrated Parts Catalog...
  • Page 59 Mass Storage Devices Item Description 24x CD-ROM drive DVD-ROM drive module 3.2 GB hard drive 4.0 GB hard drive 6 GB hard drive 1.44-MB, diskette drive LS-120 drive module 100-MB ZIP drive module * Not illustrated Table 3-2 Spares Part Number 382736-001 382737-001 255248-001...

  • Page 60: Cables And Power Cords

    3.3 Cables and Power Cords Figure 3-3. Cables and Power Cords Item Description AC power cord (US/Canada) Modem cable RTC battery 3-6 Illustrated Parts Catalog Table 3-3 Cables and Power Cords Spares Part Number 255135-001 (included in optional modem kit) 316284-001 (included in shielding kit)

  • Page 61: Standard And Optional Boards

    3.4 Standard and Optional Boards Figure 3-4. Standard and Optional Boards Illustrated Parts Catalog 3-7...
  • Page 62 Item Description Memory board (SO DIMM), 16-MB, 60 ns, nonparity Memory board (SO DIMM), 32-MB, 60 ns, non parity Memory board (SO DIMM), 64-MB, 60 ns, non parity Memory board (SO DIMM), 128-MB, 60 ns, non parity Audio/LED board DC-DC voltage converter System board with 233-MHz Intel Pentium II CPU System board with 266-MHz Intel Pentium II CPU System board with 300-MHz Intel Pentium II CPU...

  • Page 63: Options

    3.5 Options Figure 3-5. Options Item Description Automobile/aircraft adapter External battery charger Li-Ion battery pack Hard drive adapter Convenience Base II - pass through Convenience Base II - Ethernet Monitor stand Slipcase cover Options carrying case * Not illustrated Table 3-5 Options Spares Part Number 313919-001...

  • Page 64: Miscellaneous Parts

    3.6 Miscellaneous Parts Figure 3-6. Miscellaneous Parts 3-10 Illustrated Parts Catalog...

  • Page 65: Documentation

    Item Description Miscellaneous Plastics kit : Left clutch/display wiring cover Right clutch/microphone cover RTC battery cover Hard drive cover Modem cover Internal AC adapter Screw kit Shielding kit (includes RTC battery) Country kit * Not illustrated 3.7 Documentation Description Illustrated Parts Map Maintenance and Service Guide Table 3-6 Miscellaneous Parts...

  • Page 66: Removal And Replacement Preliminaries

    chapter EMOVAL AND RELIMINARIES This chapter provides essential information for proper and safe removal and replacement service. 4.1 Tools Required You will need the following tools to complete the removal and replacement procedures: Magnetic Torx T-8 screwdriver (for all screws unless otherwise specified) 7-mm hex socket (for bushing guides) Tool kit, Compaq part number 100767-001 (includes connector removal tool, loopback plugs, and case utility tool)

  • Page 67: Cables And Connectors

    4.2.2 Cables and Connectors Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Ensure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced.

  • Page 68: Preventing Electrostatic Damage

    4.4 Preventing Electrostatic Damage Many electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions. A sudden discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 69: Workstation Precautions

    4.4.2 Workstation Precautions Use the following grounding precautions at workstations: Cover the workstation with approved static-dissipative material (refer to Table 4-2 later in this chapter). Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. Use field service tools, such as cutters, screwdrivers, and vacuums that are conductive.

  • Page 70: Electrostatic Voltage Levels And Protective Materials

    Other grounding equipment recommended for use in preventing electrostatic damage include: Antistatic tape Antistatic smocks, aprons, or sleeve protectors Conductive bins and other assembly or soldering aids Non-conductive foam Conductive tabletop workstations with ground cord of one-megohm resistance Static-dissipative table or floor mats with hard tie to ground Field service kits Static awareness labels Material-handling packages...
  • Page 71 Table 4-2 lists the shielding protection provided by antistatic bags and floor mats. Material Antistatic plastic Carbon-loaded plastic Metallized laminate 4-6 Removal and Replacement Preliminaries Table 4-2 Static-Shielding Materials Voltage Protection Level Bags 1,500 V Floor mats 7,500 V Floor mats 15,000 V...

  • Page 72: Removal And Replacement Procedures

    chapter EMOVAL AND ROCEDURES This chapter provides the removal and replacement procedures for the computer subassemblies. 5.1 Serial Number The computer serial number should be provided to Compaq support when requesting information or ordering spare parts. The serial number 1 is located on the back of the computer (Figure 5-1).

  • Page 73: Disassembly Sequence

    5.2 Disassembly Sequence Refer to the disassembly steps before disassembling the computer. Disassemble only the components necessary to gain access to the sub-assembly you are servicing. 5.3 Preparing the Computer for Disassembly 5.3.1 Disconnecting the AC Power 5.3.2 Battery 5.3.3 MultiBay Devices 5.3.4 PCMCIA 5.4 Computer Tilt Feet 5.5 Internal Modem...

  • Page 74: Preparing The Computer For Disassembly

    5.3 Preparing the Computer for Disassembly Before beginning the removal and replacement procedures, complete the following: 1. Disconnect the modem line cord. 2. Disconnect the AC power and any external devices. 3. Remove the battery pack(s). 4. Remove the MultiBay device. 5.

  • Page 75: Battery Pack Removal

    5.3.2 Battery Pack Removal Remove the battery pack before beginning any internal maintenance on the computer. WARNING: Metal objects can damage the battery pack as well as the battery contacts in the battery compartment. To prevent damage, do not allow metal objects to touch the battery contacts.

  • Page 76: Multibay Devices

    5.3.3 MultiBay Devices CAUTION: The device in the MultiBay must be removed prior to performing maintenance on the computer. A diskette drive, an LS-120 diskette drive, a ZIP drive, a second battery pack, or a second hard drive may be installed into the MultiBay. The device in the MultiBay must be removed prior to performing maintenance on the computer.

  • Page 77: Pcmcia

    5.3.4 PCMCIA Remove any installed PC (PCMCIA) Cards before performing any service on the computer. To remove a PC Card, complete the following steps: 1. To release the PC Card eject button, depress the button once 1,2. 2. To eject the PC Card, firmly depress the PC Card eject button a second time. 3.

  • Page 78: Computer Tilt Feet

    5.4 Computer Tilt Feet There are two tilt feet on the bottom of the computer. To remove a foot, follow the steps listed. 1. Turn the computer bottom side up and position it so that the front of the unit is toward you.

  • Page 79: Internal Modem

    5.5 Internal Modem The internal modem is standard on some models and is attainable as an upgrade option on other models. If the model is not equipped with a modem, the modem compartment is sealed by a protective plate underneath the modem cover. For models equipped with a modem, complete the following steps to remove the modem.
  • Page 80 5. Remove the modem board retaining screw. 6. Carefully pull the modem board release tab and lift the modem from the computer. Figure 5-7. Removing the Modem Board To replace or install the modem, reverse the procedure. NOTE: When installing the modem, be sure that the modem release tab is folded on top of the modem before replacing the modem access door.

  • Page 81: Ir (Infrared) Module

    5.5.1 IR (Infrared) Module To remove the Infrared (IR) transceiver module: 1. Prepare the computer for disassembly (Section 5.3). 2. Remove the modem (Section 5.5). 3. Remove the screw from the IR module 4. Disengage the connector from the system board by lifting the corner of the IR module with a screwdriver.

  • Page 82: Hard Drive

    5.6 Hard Drive The hard drive is held in place with a security screw and a retaining bracket. To remove the hard drive, complete the following steps: 1. Prepare the computer for disassembly (Section 5.3). 2. Turn the computer bottom side up and position it so that the front of the unit is toward you.
  • Page 83 4. Slide the release latch toward the back of the computer. The cover lid springs open. 5. Slide the hard drive cover toward the front of the computer. 6. Lift the cover from the computer. Figure 5-10. Removing the Hard Drive Cover 5-12 Removal and Replacement Procedures...
  • Page 84 7. Disengage the hard drive from the connector by sliding the hard drive toward the front of the computer. 8. Using the lifting tab, remove the hard drive from the computer. Figure 5-11. Removing the Hard Drive Reverse the above procedure to install the hard drive. Be sure to place the lifting tab inside the computer before replacing the cover.

  • Page 85: Keyboard

    5.7 Keyboard To release the keyboard, complete the following procedures. 1. Prepare the computer for disassembly (Section 5.3). 2. Place the computer on the workspace with the front of the unit facing you. 3. Open the display to the vertical position. 4.
  • Page 86 6. Lift the keyboard. 7. Place the keyboard in an upright position. Insert the two tabs on the right side and the tab on the left side of the keyboard into the slots provided on the right of the base enclosure. Figure 5-13.

  • Page 87: Keyboard Removal

    5.7.1 Keyboard Removal 1. Release the latch on the keyboard ZIF connector. 2. Slide the strain relief on the flat cable toward the back of the computer, then lift the front edge of the strain relief from the recess. 3. Disconnect the keyboard ribbon cable. 4.

  • Page 88: Memory Board

    5.7.2 Memory Board If a memory expansion board option has been previously installed in the computer, it must be removed before another is installed. To remove the memory board, complete the following steps: 1. Prepare the computer for disassembly (Section 5.3). 2.
  • Page 89 5. Rotate the free edge 1 of the memory module upward. 6. At a 45 degree angle, pull the memory module 2 from the slot. Figure 5-16. Removing the Memory Expansion Board 5-18 Removal and Replacement Procedures...
  • Page 90 To install a memory board, complete the following steps: 1. Insert the memory board 1 into the memory slot. 2. Pivot the memory board toward the computer 2 so that it lays flat in the memory compartment. 3. Insert the memory board firmly into place to seat the connections and to engage the locking tabs.

  • Page 91: Lithium Real Time Clock Battery

    5.7.3 Lithium Real Time Clock Battery WARNING: There is a risk of explosion and injury if the battery is incorrectly replaced or handled improperly. Do not attempt to recharge, disassemble, immerse in water, or dispose of it in fire. Replacement should be done using the Compaq spare part for this computer.
  • Page 92 CAUTION: To prevent damaging the RTC battery cable, do not pull on the battery cable. 6. Using tweezers, disconnect the RTC battery connector from the system board. 7. Remove the RTC battery. Figure 5-19. Removing the RTC Battery Reverse the procedure to install a replacement RTC battery. Removal and Replacement Procedures 5-21...

  • Page 93: Optical Disc Bay

    5.7.4 Optical Disc Bay A CD-ROM or DVD-ROM drive can be installed in the optical disc bay. To remove a CD-ROM drive or DVD-ROM drive, complete the following steps: 1. Prepare the computer for disassembly (Section 5.3). 2. Remove the keyboard (Section 5.7). : For clarity, the keyboard is shown removed from the computer.

  • Page 94: Display Assembly

    5.8 Display Assembly To remove the display assembly, complete the following steps: 5.8.1 Hinge Covers 1. Prepare the computer for disassembly (Section 5.3). 2. Close the cover and place the computer on the workspace top side up and position it so that the connectors on the back panel of the computer are facing you.
  • Page 95 4. Open the display fully. 5. Lift the hinge covers from the computer. Note that the right and left covers are different. Figure 5-22. Removing the Hinge Covers Reverse the procedure to install the hinge covers. 5-24 Removal and Replacement Procedures...

  • Page 96: Display Assembly

    5.8.2 Display Assembly CAUTION: Do not reuse the hinge screws removed from the previously installed display. These screws may back out of the display hinges and cause the display assembly to loosen from the base enclosure. Important: It is not necessary to separate the display and the top cover unless you are replacing the display or the top cover.
  • Page 97 5. Close the display. 6. Remove the remaining screw from the left display clutch and the two screws from the right display clutch. 7. Lift the display assembly from the base enclosure. Figure 5-24. Removing the Display Assembly Reverse the procedure to replace the display assembly. CAUTION: To avoid damaging the display, attach the ground cable before attaching the display cables when replacing the display assembly.

  • Page 98: Top Cover Assembly

    5.9 Top Cover Assembly To remove the top cover assembly, complete the following procedures: 1. Prepare the computer for disassembly (Section 5.3). 2. Remove the keyboard (Section 5.7). 3. Remove the optical disc bay device (Section 5.7.4). 4. Remove the RTC battery (Section 5.7.3). 5.
  • Page 99 7. Remove the three (3) top cover screws from the back of the system unit. Figure 5-26. Removing the Top Cover Assembly Screws from the Back of the Unit CAUTION: Do not use the attached wiring to pull the connectors out of the sockets.
  • Page 100 8. Disconnect the speaker1,2, touchpad3, indicator4, and switch5 cables from the system board. Use the tweezers to release the connectors from the sockets. Figure 5-27. Disconnecting the Speakers, Touchpad, Indicator, and Switch Cables from the System Board Removal and Replacement Procedures 5-29...
  • Page 101 9. Lift the top cover from the base enclosure. Figure 5-28. Removing the Top Cover Assembly To replace the top cover assembly, reverse the steps. 5-30 Removal and Replacement Procedures...

  • Page 102: Dc-Dc Converter And Audio Board Shield

    5.9.1 DC-DC Converter and Audio Board Shield To remove the DC-DC converter/audio board shield, complete the following procedures: 1. Prepare the computer for disassembly (Section 5.3). 2. Remove the keyboard (Section 5.7.1). 3. Remove the RTC battery (Section 5.7.3). 4. Remove the top cover assembly (Section 5.9). 5.

  • Page 103: Dc-Dc Converter

    5.9.2 DC-DC Converter 1. Prepare the computer for disassembly (Section 5.3). 2. Remove the keyboard (Section 5.7). 3. Remove the RTC battery (Section 5.7.3). 4. Remove the top cover assembly (Section 5.9). 5. Remove the DC-DC converter/audio board shield (Section 5.9.1) 6.

  • Page 104: Audio Board

    5.9.3 Audio Board CAUTION: The Audio board is relatively fragile. Do not twist or bend during disassembly or replacement. To remove the audio board, complete the following procedures: 1. Prepare the computer for disassembly (Section 5.3). 2. Remove the keyboard (Section 5.7). 3.

  • Page 105: Fan

    5.9.4 Fan To remove the fan, complete the following procedures: 1. Prepare the computer for disassembly (Section 5.3). 2. Remove the keyboard (Section 5.7.1). 3. Remove the RTC battery (Section 5.7.3). 4. Remove the top cover assembly (Section 5.9). 5. Remove the converter/audio board shield (Section 5.9.1). 6.

  • Page 106: System Board

    5.9.5 System Board To remove the system board, complete the following procedures: Prepare the computer for disassembly (Section 5.3). Remove the hard drive (Section 5.6). On modem equipped models, remove the modem (Section 5.5). On IR equipped models, remove the IR module(Section 5.5.1). Remove the keyboard (Section 5.7.1).
  • Page 107 12. Remove both hex screws from the rear of the base enclosure. 13. Remove the screw from the system board. Figure 5-34. Removing the Alignment Guides from the Expansion Connector 5-36 Removal and Replacement Procedures...
  • Page 108 14. Lift the right end of the system board 1 from the lower base enclosure. 15. Slide the system board to the right 2 and lift it from the base enclosure. Figure 5-35. Removing the System Board To replace the system board, reverse the steps. Removal and Replacement Procedures 5-37...

  • Page 109: Integrated Ac Adapter

    5.9.6 Integrated AC Adapter To remove the AC power module, complete the following procedures: 1. Prepare the computer for disassembly (Section 5.3). 2. Remove the system board (Section 5.9.5). 3. Remove the ground lead screw. 4. Remove the two screws holding the AC adapter to the system base. 5.

  • Page 110: Specifications

    chapter PECIFICATIONS This chapter provides physical and performance specifications for the following: Computer Displays Hard drive Diskette drive LS-120 drive ZIP drive CD-ROM drive DVD-ROM drive Battery packs Convenience Base II External power sources The chapter also includes: System interrupts System DMA System I/O address System memory map...

  • Page 111: Computer

    6.1 Computer Dimensions Height Depth Width Weight With battery and optional CD-ROM Standalone (Battery) Power Requirements Nominal Operating Voltage (Li-Ion) Maximum Operating Power Peak Operating Power Integrated AC Power Power Requirements Operating Voltage Operating Current Operating Frequency Range Maximum Transient Temperature* Operating Nonoperating...

  • Page 112: Display

    6.2 Display 12.1-Inch CTFT, SVGA Display Dimensions Height Width Number of Colors Contrast Ratio Pixel Resolution Pitch Format Configuration Backlight Character Display 13.3-Inch CTFT, XGA Display Dimensions Height Width Number of Colors Contrast Ratio Pixel Resolution Pitch Format Configuration Backlight Character Display Table 6-2 U.S.

  • Page 113: Hard Drive

    6.3 Hard Drive Standard Model Configurations Logical Capacity per Drive (MB) Drive Type Drive Height With drive frame (mm) Drive Size Inches Millimeters Transfer Rate Media (Mb/s) Interface (Mb/s) Sector Interleave Typical Seek Time (Including setting) Single Track (ms) Average (ms) Full Stroke (ms) Disk Rotational Speed (RPM) Physical Configuration...

  • Page 114: Diskette Drive

    6.4 Diskette Drive Diskette Drive Specifications Diskette size High density Low density Light Height Bytes per sector Sectors per Track High density Low density Tracks per Side High density Low density Read/Write heads Average Seek Times Track-to-Track (high/low) Average (high/low) Settling Time Latency Average Table 6-5...

  • Page 115: Drive

    6.5 LS-120 Drive 120 MB Formatted 125,958,144 Capacity (Bytes) Sector Size (bytes) Sectors 246,527 Magnetic Tracks/ Surface Optical Servo Tracks/Surface Sectors/track Sector Interleave Spare sectors Zones (each side) Average random seek Track-to-Track seek Max single seek Average Latency 41.67 ms Motor rpm Motor Start 800 ms...

  • Page 116: Zip Drive

    6.6 ZIP Drive Total Formatted Capacity (bytes) Sector Size (bytes) Total Number of Sectors Number of Reassignable Spare Sectors Sector Interleave Number of Zones (each side) Sectors per Track, Zone 0 Sectors per Track, Zone 1 Sectors per Track, Zone 2 Sectors per Track, Zone 3 Magnetic Track/Surface Compaq Part Number for Diskette...

  • Page 117: Cd-Rom Drive

    6.7 CD-ROM Drive Applicable Disc Center Hole Diameter Disc Diameter Disc Thickness Track Pitch Laser Beam Divergence Output Power Type Wave Length Access time Random Full Stroke Audio output level Line Out Headphone Cache buffer Data transfer rate Sustained, 10x Sustained, single Burst Startup Time...

  • Page 118: Dvd-Rom Drive

    6.8 DVD-ROM Drive Disc Formats Supported Center Hole Diameter Disc Diameter Disc Thickness Track Pitch Capacity Laser Output Power Type Wave Length Access time Random Full Stroke Audio output level Line Out Headphone Cache buffer Data transfer rate Sustained, 1x (CD-ROM mode) Sustained, 20x CD-ROM CAV mode Sustained, DVD mode Burst...

  • Page 119: Battery Packs

    6.9 Battery Packs Dimensions Height Length Width Weight Electrical Voltage Amp-hour capacity Watt-hour capacity Environmental Requirements Operating temperatures Nonoperating temperatures 6-10 Specifications Table 6-10 Lithium Ion Battery Pack U.S. 0.82 in 5.8 in 3.2 in 0.85 lb 14.4 V 2.7 Ah 40 Wh 50 F to 104 F -12 F to 140 F...

  • Page 120: Convenience Base Ii

    6.10 Convenience Base II Convenience Base II Specifications Dimensions Height Height w/Monitor Stand Length Width Weight Expansion Base Expansion Base w/Monitor Stand Power Supply (Input) Operating Voltage Operating Current Rated Voltage Rated Current Line Frequency Temperature Operating Storage Relative Humidity Operating Storage Altitude...

  • Page 121: External Power Supplies

    6.11 External Power Supplies The automobile/aircraft adapter allows the computer to be used in an automobile or in an aircraft without a drain on the computer’s batteries. Dimensions Height Width Length Weight Input Cord Length Power Supply (Input) Nominal Voltage Operating Voltage Maximum Voltage Input Fuse Protection...
  • Page 122 The external battery charger charges the Li-Ion battery outside the computer. It may also be used to charge spare batteries. External Battery Charger U.S. Dimensions Height Width Length Weight Power Supply (Input) Nominal Voltage 100 - 240 VAC Line frequency 47-63 Hz Power Supply (Output) Nominal Voltage...

  • Page 123: System Interrupts

    6.12 System Interrupts Hardware IRQ IRQ0 IRQ1 IRQ2 IRQ3 IRQ4 IRQ5 IRQ6 IRQ7 IRQ8 IRQ9 IRQ10 IRQ11 IRQ12 IRQ13 IRQ14 IRQ15 6.13 System DMA Hardware DMA DMA 0 DMA 1 DMA 2 DMA 3 DMA 4 DMA 5 DMA 6 DMA 7 6-14 Specifications Table 6-14...

  • Page 124: System I/O Address

    6.14 System I/O Address System I/O (Port) Addresses I/O Address (Hex) 000 - 00F 010 - 011 012 - 01F 020 - 021 022 - 024 025 - 03F 040 - 043 044 - 05F 062 - 063 065 - 06F 072 - 073 077 - 077F 080 - 08F...
  • Page 125 Table 6-16 System I/O (Port) Addresses Continued I/O Address (Hex) 170 - 177 178 - 1EF 1F0 - 1F7 1F8 - 1FF 200 - 21F 220 - 22F 230 - 23F 240 - 24F 250 - 25F 260 - 277 278 - 27A 27B - 27F 280 - 2F7...

  • Page 126: System Memory Map

    6.15 System Memory Map Size Memory Address 640 K 00000000 - 0009FFFF 128 K 000A0000 - 000BFFFF 48 K 000C0000 - 000CBFFF 160 K 000C8000 - 000E7FFF 64 K 000E8000 - 000FFFFF 15 M 00100000 - 00FFFFFF 58 M 01000000 - 047FFFFF 58 M 04800000 - 07FFFFFF 08000000 - 080FFFFF...

  • Page 127: Appendix A Connectors

    appendix ONNECTORS This appendix contains the pin assignments for all external connectors. Connector Connector Connector Table A-1 External Keyboard Signal Data Unused Ground +5 VDC Clock Unused Table A-2 PS/2-Compatible Mouse Signal Data Unused Ground +5 VDC Clock Unused Table A-3 Ethernet RJ-45 Signal (+) Transmit Data...
  • Page 128 Connector Signal Red Analog Green Analog Blue Analog Blank Ground Ground Ground Ground A-2 Connectors Table A-4 Signal Ground - Data + Data +5 VDC Table A-5 External Monitor Signal Blank Ground Blank Monitor ID (DD) Horizontal Sync Vertical Sync Monitor ID (CC)
  • Page 129 Signal Strobe Data Bit 0 Data Bit 1 Data Bit 2 Data Bit 3 Data Bit 4 Data Bit 5 Data Bit 6 Data Bit 7 Acknowledge Busy Paper End Select Signal Carrier Detect Receive Data Transmit Data Data Terminal Ready Ground Table A-6 Parallel...
  • Page 130 Signal AD[31] DEVSEL IRDY STOP TRDY AD[12] AD[13] CLK1 AD[0] DOCK_S CLK0 ACVCC ACVCC ACVCC ACVCC ACVCC CRTHSYNC GREEN CRTVSYNC DDCCLK PWRLED DDCDATA DOCK_PWR_EN SPKL LINE_L A-4 Connectors Table A-8 Expansion Connector Signal SPK_R LINE_R DOCK_LG REQ1 REQ0 GNTO AD[23] AD[22] C/BE2 AD[20]...
  • Page 131 Table A-8 Expansion Connector Continued Signal PSLIN SPK_IN ERDY SYSVCC5A STANDBy_SW GNT1 CBE3 AD[21] AD[18] C/BE1 AD[16] AD[6] C/BE0 AD[5] AD[7] AD[4] BATTLED PMVCC5 PMVCC5 PMVCC5 PMVCC5 PSELECT PDADA6 PACK PDATA2 PDATA0 PFAULT DSRA Signal DCDA RTSA POWER_SW INTB INTA AD[27] AD[30] AD[26]...
  • Page 132 Signal Shield Left channel audio Right channel audio A-6 Connectors Table A-9 Speaker Connector...

  • Page 133: Power Cord Set Requirements

    appendix OWER B.1 3-Conductor Power Cord Set The wide range input feature of your computer permits it to operate from any line voltage from 100 to 240 volts AC. The power cord set received with the computer meets the requirements for use in the country where you purchased the equipment.

  • Page 134: Country-Specific Requirements

    B.1.2 Country-Specific Requirements 3-Conductor Power Cord Set Requirements — By Country Country Australia Austria Belgium Canada Denmark Finland France Germany Italy Japan Norway Sweden Switzerland United Kingdom United States B.1.3 Notes: 1. The flexible cord must be <HAR> Type HO3VV-F, 3-conductor, 0.75 mm conductor size.

  • Page 135: Convenience Base

    appendix ONVENIENCE C.1 Models and Features The convenience bases provide a permanent desktop solution for the computer by eliminating the need to disconnect external devices such as a printer, keyboard, or monitor when you undock the computer. All necessary connections and disconnections are made automatically when the computer is docked and undocked.
  • Page 136 Model Convenience Base Pass Through model Convenience Base with Ethernet Convenience Base II Pass Through model Convenience Base II with Ethernet Figure C-1. Compaq Prosignia Notebook Convenience Base C-2 Convenience Base Table C-1 Convenience Bases Serial Configuration BNH3 (Armada 1500 base) BNH1 (Armada 1500 base) CBY1 CBX1...

  • Page 137: Convenience Base Features

    C.2 Convenience Base Features The Convenience Base pass through models and the convenience base with Ethernet models include the following features: Convenience Base pass through Connections Speaker/headphone Audio Line-In Serial Parallel External Monitor Keyboard Pointing Device MIDI/Joystick Cable lock provision Pass through AC Power RJ-45 connector BNC Connector...

  • Page 138: Convenience Base Ii Components

    C.3 Convenience Base II Components The convenience base components are illustrated and described in this section. C.3.1 Front and Right Side Components The front and right side convenience base components are shown and identified in this section. 1 Docking latches 2 Docking alignment pins 3 Docking connector 4 Power switch...

  • Page 139: Rear Components

    C.3.2 Rear Components The rear components are shown in the following figure and identified in this section: 1 RJ-45 jack (Ethernet model only) 2 Serial connector 3 Parallel connector 4 External monitor connector 5 MIDI/Joystick connector 6 Pointing device connector 7 Keyboard connector 8 Speaker/headphone jack 9 USB connector...
  • Page 140 Convenience Base II Cables and Power Cords Description AC Power cord (US/Canada) AC Power cord (Australia/New Zealand) AC Power cord (UK) AC Power cord (Europe) AC Power cord (Italy) AC Power cord (Denmark) AC Power cord (Singapore) AC Power cord (Japan) AC Power cord (Korea) * Not illustrated Description...

  • Page 141: Index

    Index AC power cord C-conductor, B1 spare part number, C-6 AC power removal, 5-38 AC Power Module spare part number, 3-11 audio solving problems, 2-18 test error codes, 2-13 audio board removal, 5-33 audio cable removal, 5-33 audio/LED board spare part number, 3-8 automobile/aircraft adapter spare part number, 3-9 specifications, 6-12...
  • Page 142 electrostatic discharge preventing damage, 4-3 shielding materials, 4-6 typical voltage levels, 4-5 error codes audio test, 2-13 CD-ROM test, 2-14 computer checkup (TEST), diskette drive test, 2-11 keyboard test, 2-10 memory test, 2-10 parallel printer test, 2-10 pointing device interface test, 2-13 processor test, 2-10 serial test, 2-11...
  • Page 143 passwords clearing, 2-3 PC Card removal, 5-6 solving problems, 2-29 PCMCIA removal, 5-6 plastic parts, handling, 4-1 plastics kit spare part number, 3-11 pointing device interface test error codes, 2-13 pointing devices external, 1-4 power solving problems, 2-30 power cord general requirements, B-1 country-specific requirements, B-2...
  • Page 144 video display. See display video test error codes, 2-12 I-4 Index warning messages, 2-5 Windows NT infrared connection, 2-25...

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