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HP Pavilion dv4 Entertainment PC Maintenance and Service Guide...
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Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
Category Product Name Processors Description Intel processors with discrete graphics subsystem HP Pavilion dv4 Entertainment √ Intel® Core™ Duo with 1066-MHz front side bus (FSB) T9600 2.8-GHz processor with 6- √ MB L2 cache T9550 2.66-GHz processor with 6- √...
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Category Description Graphics nVidia Discrete PCI Express × 64 Graphics ● nVidia GeForce9200M GS (NB9M-GE-S) with 256 MB of dedicated video memory (32MB × 16 DDR2 × 4 PCs) with 256 MB of video memory when system memory is less than 1 GB (64 MB + 192 MB Turbo cache) ●...
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Category Memory Hard drives Optical drives Webcam Microphone Chapter 1 Product description Description Intel processors with discrete graphics subsystem 2 SODIMM slots √ Customer-accessible/upgradable DDRII PC2-5300 (800-MHz) Supports up to 4 GB of system Supports the following configurations: 4096 MB (2048 × 2) √...
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Category Description Dual array microphones with software (beam forming, echo cancellation, noise suppression) Audio HD audio Supports Windows Vista® Premium Logo requirements Pavilion-branded Altec Lansing speakers Modem 56K V.92 data/fax modem Supports all worldwide certification requirements Modem cable not included Ethernet Integrated Gibabit 10/100/1000 network interface card (NIC)
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RJ-11 (modem) √ RJ-45 (Ethernet, includes link and √ activity lights) USB (3) √ VGA (Dsub 15-pin) √ Expansion port 3 supports HP xb4 √ Docking Station and HP Notebook QuickDock 14.1-inch keyboard √ TouchPad (supports 2-way scroll √ with legend)
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Category Description Power requirements 12-cell 2.20-Ah Li-ion battery 6-cell 2.55-Ah Li-ion battery 6-cell 2.20-Ah Li-ion battery 65-W AC adapter with localized cable plug support (2-wire plug with ground pin, supports 2-pin DC connector) 90-W AC adapter with localized cable plug support (2-wire plug with ground pin, supports 2-pin DC connector) Standard commercial smart pin...
Blinking: The hard drive or optical drive (select models only) is being accessed. ● On: HP ProtectSmart Hard Drive Protection has temporarily parked the internal hard drive, and if present, the hard drive in the SmartBay. On: Caps lock is on.
Component Num lock light Wireless light *The 2 power lights display the same information. The light on the power button is visible only when the computer is open. The power light on the front of the computer is visible whether the computer is open or closed. Buttons, speakers, and fingerprint reader NOTE: Your computer may look slightly different from the illustration in this section.
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Component Power button* Media button Volume mute button Volume scroll zone Previous/rewind button Play/pause button Next/fast forward button Stop button (10) Wireless button Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, briefly press the button to initiate Sleep.
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Component (11) Fingerprint reader (select models only) *This table describes factory settings. For information about changing factory settings, refer to the user guides located in Help and Support. Chapter 2 External component identification Description Allows a fingerprint logon to Windows, instead of a password logon.
Keys NOTE: Your computer may look slightly different from the illustration in this section. Component Windows logo key Windows applications key Embedded numeric keypad keys Function keys Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with a function key or the Displays the Windows Start menu.
Display NOTE: Your computer may look slightly different from the illustration in this section. Component Internal display switch Internal digital dual array microphones (2) Integrated webcam light (select models only) Integrated webcam (select models only) Chapter 2 External component identification Description Turns off the display if the display is closed while the computer is turned on.
On: HP ProtectSmart Hard Drive Protection has temporarily parked the internal hard drive, and if present, the hard drive in the SmartBay. Receives a signal from the HP Remote Control (select models only). Connects an optional computer headset microphone, stereo array microphone, or monaural microphone.
Rear component Component Vent Right-side components NOTE: Your computer may look slightly different from the illustration in this section. Component SmartBay USB ports (2) TV antenna/cable jack (select models only) RJ-11 (modem) jack (select models only) Power connector Chapter 2 External component identification Description Enables airflow to cool internal components.
Left-side components Component Security cable slot External monitor port Expansion port 3 RJ-45 (network) jack HDMI port eSATA/USB port Digital Media Slot light Digital Media Slot ExpressCard slot Description Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.
Bottom components Component Hard drive and WLAN module compartment SmartBay release latch Memory module compartment Mini Card compartment Battery release latch SIM slot (select models only) Battery bay Vents (4) Chapter 2 External component identification Description Holds the hard drive and the wireless LAN (WLAN) module. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in...
Wireless antennae Component WWAN antennae (2)* WLAN antennae (2)* *The antennae are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennae free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety and Environmental Notices that applies to your country or region.
Illustrated parts catalog Serial number location When ordering parts or requesting information, provide the computer serial number and model number located on the bottom of the computer. Chapter 3 Illustrated parts catalog...
Computer major components Item Description Display assemblies (see information) Display assembly components on page 25 Spare part number for display assembly spare part component Computer major components...
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Item Description Keyboards NOTE: For a comprehensive list of keyboard spare part numbers, see the on page For use with standard computer models For use only with bronze-colored computer models For use in blue-colored computer models For use in blue-colored computer models only in the United States Keyboard covers ●...
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Item Description (9c) Memory module compartment cover (9d) Wireless module compartment cover (10) Modem modules and cable Modem module for use with most computer models Modem module for use with computer models in Australia and New Zealand Modem module cable for use with computer models with Intel processors (11) USB board (includes USB board cable) (12)
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Item Description (18) Optical drives (include bezel and bracket) (see component information) (19) Hard drives (include hard drive bracket) (see information) (20) Processors (include thermal material) AMD processors: ● Athlon QL-64 (2.1-GHz, 1-MB L2 cache) ● Turion 64 ZM-86 (2.4-GHz, 2-MB L2 cache) ●...
Item Description ● Celeron 575 (2.2-GHz, 1-MB L2 cache) ● Celeron T1600 (1.66-GHz, 2-MB L2 cache Display assembly components Item Description Display assemblies (not illustrated) ● 14.1-inch WXGA, Brightview display assembly with a camera/microphone module for use with standard computer models ●...
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Item Description ● For use only with standard computer models equipped with a camera/ microphone module (includes openings for camera module and microphones) ● For use only with standard computer models not equipped with a camera/ microphone module (includes openings for microphones) ●...
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Item Description Miscellaneous display parts (not illustrated) ● Hinge trim for use on standard computer models with Flush Glass display assemblies ● Hinge trim for use on bronze-colored computer models with Flush Glass display assemblies ● Hinge trim for use on blue-colored computer models ●...
Mass storage devices Item Description Hard drives (include hard drive bracket) For use in computer models with AMD processors: ● 500-GB, 5400-rpm ● 400-GB, 5400-rpm ● 320-GB, 5400-rpm ● 320-GB, 5400-rpm, MultiBay ● 250-GB, 5400-rpm ● 250-GB, 5400-rpm, MultiBay ● 160-GB, 5400-rpm ●...
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Item Description For use in swappable bay in bronze-colored computer models (includes metal bracket) ● 320-GB, 5400-rpm ● 250-GB, 5400-rpm For use in blue-colored computer models ● 320-GB, 5400-rpm ● 250-GB, 5400-rpm Hard drive hardware kits (contains screws, hard drive bracket, and connector; not illustrated) ●...
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Item Description ● Blu-ray ROM with LightScribe DVD±R/RW SuperMulti DL Drive Swappable bay hardware kits for use with standard computer models (Includes pre- attached front bezel) ● Blu-ray BD ROM and DVD±RW Drive hardware kit ● DVD±RW and CD-RW Super Multi Double-Layer Combo Drive with LightScribe hardware kit ●...
Miscellaneous parts Description AC adapters ● 90-W PFC AC adapter ● 65-W PFC AC adapter Bluetooth module Cables ● Audio cable ● Bluetooth module cable for use in models with discrete graphics subsystems ● Bluetooth module cable for use in models with UMA graphics subsystems ●...
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Description ● South Africa ● South Korea ● Switzerland ● Taiwan ● The United Kingdom and Hong Kong Remote Controls ● ExpressCard remote control ● ExpressCard remote control for use in blue-colored computer models ● Full function remote control ● Full function remote control for use with blue-colored computer models ●...
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Description ● For use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El...
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For use in Japan ● For use in the United States and Canada WWAN modules HP EVDO-A WWAN module for use in the United States HP un2400 Mobile Broadband Module HP UMTS/HSDPA/EDGE WWAN module, including GPRS Spare part number 453730-002...
Sequential part number listing Spare part Description number 371693-001 Wired headset with volume control 418162-001 Standard carrying case 418163-001 Ladies slim carrying case 430958-001 Wireless laser mouse with USB adapter 436238-001 Optical wired mouse 451131-002 EVDO-A WWAN module for use in the United States 453730-001 802.11n WLAN for use in the United States and Canada 453730-002...
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Spare part Description number 459263-002 802.11b/g WLAN for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El Salvador,...
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14.1-inch, WXGA, BrightView display panel for use in computers with Intel processors (includes display panel cable) 483262-001 14.1-inch, WXGA, BrightView LED display panel for use in computers with Intel processors (includes display panel cable) 483377-001 HP un2400 Mobile Broadband Module 484171-001 6-cell battery, 2.55-Ah 484172-001 12-cell battery, 8.80-Ah 486723-001...
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Spare part Description number 486736-001 Display inverter (includes Mylar shield) 486828-001 Fingerprint reader 486830-001 Top cover (includes TouchPad and TouchPad cable) for use with standard computer models equipped with a fingerprint reader (includes fingerprint reader and cable) 486832-001 TouchPad button 486833-001 Plastics kit 486834-001...
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Spare part Description number 486880-001 Display hinge kit for use with standard display assemblies 486882-001 14.1-inch WXGA, Brightview display assembly with a camera/microphone module for use with standard computer models 486883-001 14.1-inch WXGA, Brightview LED display assembly with a camera/microphone module for use with standard computer models 486890-001 Display enclosure for use with standard computer models with a camera/microphone module (includes...
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Spare part Description number 487330-002 802.11a/b/g/n WLAN for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El...
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Spare part Description number 490371-021 Power cord for use in Belgium, Europe, Finland, France, Germany, Greece, the Netherlands, Norway, Portugal, Spain, and Sweden 490371-031 Power cord for use in The United Kingdom and Hong Kong 490371-061 Power cord for use in Italy 490371-081 Power cord for use in Denmark 490371-111...
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Spare part Description number 495655-001 Blu-ray BD ROM and DVD±RW optical drive for use in bronze-colored computer models with Intel processors (includes bezel and bracket) 495656-001 DVD±RW and CD-RW Super Multi Double-Layer Combo Drive hardware kit for use with bronze-colored computer models (includes front bezel) 495657-001 DVD±RW and CD-RW Super Multi Double-Layer Combo Drive with LightScribe hardware kit for use with...
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Spare part Description number 497178-001 AMD Turion 64 RM-72 processor (2.1-GHz, 1-MB L2 cache) 497179-001 AMD Turion 64 QL-62 processor (2-GHz, 1-MB L2 cache) 497180-001 AMD Sempron SI-40 processor (2.0-GHz, 512-KB L2 cache) 497182-001 14.1-inch, WXGA, BrightView display panel for use in computers with AMD processors (includes display panel cable) 497183-001 14.1-inch, WXGA, BrightView LED display panel for use in computers with AMD processors (includes...
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Spare part Description number 507275-001 320-GB hard drive for use in blue-colored computer models 507319-001 Keyboard for use only in blue-colored computer models in the United States 507953-001 Intel Core 2 Duo T9550 processor (2.66-GHz, 6-MB L2 cache) 507960-001 Intel Core 2 Duo P8700 processor (2.53-GHz, 3-MB L2 cache) 507965-001 Intel Core 2 Duo T5800 processor (2.0 GHz, 2-MB L2 cache) 507979-001...
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Spare part Description number 508120-071 Keyboard for use with blue-colored computer models for use in Spain 508120-111 Keyboard for use with blue-colored computer models for use in Switzerland 508120-121 Keyboard for use with blue-colored computer models for use in French Canada 508120-131 Keyboard for use with blue-colored computer models for use in Portugal 508120-141...
Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
Unknown user password If the computer you are servicing has an unknown user password, follow these steps to clear the password. NOTE: These steps also clear CMOS. Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Make special note of each screw size and location during removal and replacement. Serial number Report the computer serial number to HP when requesting information or ordering spare parts. The serial number is located on the bottom of the computer. Component replacement procedures...
Computer feet The computer feet are adhesive-backed rubber pads. The feet attach to the base enclosure in the locations illustrated below. Description Rubber Kit for use with all computer models (includes computer feet and screw covers) Chapter 4 Removal and replacement procedures Spare part number 486834-001...
Battery Description ● 12-cell, 8.80-Ah ● 6-cell, 2.55-Ah ● 6-cell, 2.20-Ah Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
NOTE: This section applies only to computer models with WWAN capability. NOTE: If there is a SIM inserted in the SIM slot, it must be removed before disassembling the computer. Be sure that the SIM is reinserted in the SIM slot after reassembling the computer. Before removing the SIM, follow these steps: Shut down the computer.
Optical drive Description For use in standard computer models with AMD processors: ● Blu-ray BD ROM and DVD±RW Drive ● DVD±RW and CD-RW Super Multi Double-Layer Combo Drive with LightScribe ● DVD±RW and CD-RW Super Multi Double-Layer Combo Drive For use in bronze-colored computer models with AMD processors: ●...
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Before removing the optical drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
Hard drive Description For use in computer models with AMD processors: ● 500-GB, 5400-rpm ● 400-GB, 5400-rpm ● 320-GB, 5400-rpm ● 320-GB, 5400-rpm, MultiBay ● 250-GB, 5400-rpm ● 250-GB, 5400-rpm, MultiBay ● 160-GB, 5400-rpm ● 120-GB, 5400-rpm For use in computer models with Intel processors: ●...
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NOTE: All hard drive spare part kits include a hard drive bracket. Before removing the hard drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
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Remove the hard drive from the hard drive bay (4). If it is necessary to replace the hard drive bracket, remove the four Phillips PM3.0×4.0 screws (1) that secure the hard drive bracket to the hard drive. Lift the bracket (2) straight up to remove it from the hard drive. Reverse this procedure to reassemble and install the hard drive.
WLAN module Description WLAN modules 802.11a/b/g/n WLAN modules: ● For use in Antigua & Barbuda, Argentina, Aruba, the Bahamas, Barbados, Bermuda, Brunei, Canada, the Cayman Islands, Chile, Colombia, Costa Rica, the Dominican Republic, Ecuador, El Salvador, Guam, Guatemala, Haiti, Honduras, Hong Kong, India, Indonesia, Malaysia, Mexico, Panama, Paraguay, Peru, Saudi Arabia, Taiwan, Uruguay, the United States, Venezuela, and Vietnam ●...
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Description ● For use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El...
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CAUTION: The WWAN module and the WLAN module are not interchangeable. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
WWAN module Description WWAN modules HP EVDO-A WWAN module for use in the United States HP un2400 Mobile Broadband Module HP UMTS/HSDPA/EDGE WWAN module, including GPRS CAUTION: The WWAN module and the WLAN module are not interchangeable. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
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NOTE: The red WWAN antenna cable is connected to the WWAN module “Main” terminal. The blue WWAN antenna cable is connected to the WWAN module “Aux” terminal. Remove the two Phillips PM2.0×4.0 screws that secure the module to the computer (2). Remove the WWAN module (3) by pulling the module away from the slot at an angle.
Memory module Description Memory modules (800-MHz, PC2-6400, 1-DIMM) For use in computer models with AMD processors: ● 2048-GB ● 1024-MB ● 512-MB For use in computer models with Intel processors: ● 2048-MB ● 1024-MB ● 512-MB Before removing the memory module, follow these steps: Shut down the computer.
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Lift the right side of the cover (2), swing it to the left, and remove the cover (3). The memory module compartment cover is included in the Plastics Kit, spare part number 486833-001. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.
RTC battery Description RTC battery NOTE: Removing the RTC battery and leaving it uninstalled for 5 or more minutes causes all passwords and CMOS settings to be cleared. Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Camera/microphone module for standard display assembly Description Camera/microphone module (includes camera/microphone module bracket and 2-sided tape) If it has been determined that the camera/microphone module is the component that must be replaced to complete the computer repair, the display assembly does not have to be removed. Follow the procedures in this section to replace the camera/microphone module.
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Release the camera/microphone module assembly from the display enclosure brackets (1), and lift it out as far as the camera/microphone module cable allows (2). Disconnect the camera/microphone module cable (3) from the camera/microphone module. Reverse this procedure to install the camera/microphone module. Component replacement procedures...
Keyboard Description Keyboards For use with standard computer models For use in blue-colored computer models only in the United States For use only with bronze-colored computer models For use in blue-colored computer models NOTE: For a comprehensive list of keyboard spare part numbers, see the listing on page Before removing the keyboard, follow these steps: Shut down the computer.
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Lift the rear edge of the keyboard (1) until it rests at an angle. Release the keyboard (2) by sliding it back to disengage the tabs on the front edge of the keyboard from the top cover. Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached and disconnect the keyboard cable (2) from the system board.
Keyboard cover Description Keyboard covers ● For use with standard computer models ● For use with bronze-colored computer models ● For use with standard computer models ● For use with bronze-colored computer models Before removing the keyboard cover, follow these steps: Shut down the computer.
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Release the keyboard cover (3) by sliding it toward the display assembly until it disengages from the computer. Remove the keyboard cover (4). Reverse this procedure to install the keyboard cover. Component replacement procedures...
Bluetooth module Description Bluetooth module Before removing the Bluetooth module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
Speaker assembly Description Speaker assembly Before removing the speaker assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
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Lift the speaker assembly (5) straight up to remove it from the computer. Reverse this procedure to install the speaker assembly. Chapter 4 Removal and replacement procedures...
SIM connector board Description SIM module for models with WWAN NOTE: This section applies only to computer models with WWAN capability. NOTE: If there is a SIM inserted in the SIM slot, it must be removed before disassembling the computer. Be sure that the SIM is reinserted in the SIM slot after reassembling the computer. Before removing the SIM connector board, follow these steps: Shut down the computer.
Reverse this procedure to install the SIM connector board. Display assembly Description Display assemblies ● 14.1-inch WXGA, Brightview display assembly with a camera/microphone module for use with standard computer models ● 14.1-inch WXGA, Brightview display assembly with a camera/microphone module for use with bronze-colored computer models ●...
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Description ● For use with standard display assemblies ● For use with Flush Glass display assemblies Display enclosures (includes logo light and cables) ● For use with standard computer models with a camera/microphone module ● For use with bronze-colored computer models with a camera/microphone module ●...
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Disconnect the wireless antenna cables from the WLAN module (see Remove the following components: Keyboard (see Keyboard cover (see Speaker (see Remove the display assembly: Locate the wireless antenna cable (1), and remove from path (2). Disconnect the wireless antenna cable from the system board (3). Remove the wireless antenna cable from the path (1) and disconnect it from the system board (2).
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Remove the display assembly (2). If it is necessary to replace other display assembly components, continue to the section that corresponds to the appropriate display assembly Component replacement procedures...
Standard display assembly If it is necessary to replace the standard display bezel or any of the standard display assembly internal components, remove the following screw covers (1) and screws (2). Flex the inside edges of the top (1) and sides (2) of the display bezel until the bezel disengages from the display enclosure.
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Disconnect the display panel cable (2) and the backlight cable (3) from the display inverter. Remove the display inverter. If it is necessary to replace the standard display panel, remove the four Phillips PM2.5×6.0 screws (1), and the four Phillips PM2.5×4.0 screws (2) that secure the display panel to the display enclosure.
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Remove the display panel cable (4). If it is necessary to replace the standard display hinges, remove the eight Phillips PM2.0×4.0 screws (1) that secure the hinges to the display panel. Remove the display hinges (2). If it is necessary to replace the standard display wireless antenna transceivers and cables, remove the two Phillips PM2.5×4.0 screws (1) that secure each transceiver to the display enclosure.
Remove the wireless antenna transceivers and cables (4) from the display enclosure. Reverse this procedure to reassemble and install the standard display assembly. Flush Glass display assembly If it is necessary to replace the Flush Glass display enclosure or any of the replaceable Flush Glass display assembly components, remove the following screw covers (1) and screws (2): Turn the display assembly over.
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Disconnect the LED board from the enclosure (3) to remove the enclosure. If it is necessary to replace the camera/microphone assembly, remove the two Phillips PM2.5×4.0 screws (1) that secure the camera/microphone module. Lift the module out as far as the camera/microphone module cable allows (2). Disconnect the camera/microphone module cable (3) from the camera/microphone module.
Remove the display panel cable (4). If it is necessary to replace the inverter, remove the four Phillips PM2.5×4.0 screws (1) that secure the inverter cover to the display assembly, and remove the inverter cover (2). Release the inverter from the display assembly, and lift as far as the attached cables will allow (1).
Disconnect the backlight cable (2), and the display panel cable (3) from the inverter. If it is necessary to replace the display hinges, release the foil tab (1). Remove the six Phillips PM2.5×4.0 screws (2), and the eight Phillips PM2.0×4.0 screws (3) that secure the hinges to the display panel.
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Remove the wireless antenna transceivers and cables (4) from the display enclosure. Reverse this procedure to reassemble and install the Flush Glass display assembly. Component replacement procedures...
Top cover Description Top covers (include TouchPad and TouchPad cable) ● Equipped with a fingerprint reader (includes fingerprint reader board and cable) ● Not equipped with a fingerprint reader ● For bronze-colored computer models equipped with a fingerprint reader ● For bronze-colored computer models not equipped with a fingerprint reader ●...
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Remove the three Phillips PM2.5×9.0 screws (1), the two Phillips PM2.5×6.0 screws (2), and the one Phillips PM2.5×4.0 screws (3) that secure the top cover to the computer. Turn the computer right-side up, with the front toward you. Disconnect the Bluetooth module cable (1), the TouchPad cable (2), the fingerprint reader board cable (3), and the USB board cable (4) from on the system board.
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Lift the front edge of the top cover (2) and remove it (3). Reverse this procedure to install the top cover. Chapter 4 Removal and replacement procedures...
TouchPad Description TouchPad (include TouchPad bracket and TouchPad cable) TouchPad button TouchPad bracket (included with top cover spare part kits and with TouchPad) Before removing the TouchPad, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
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Remove the TouchPad board from the top cover (3). Reverse the above procedure to reassemble and install the TouchPad. Chapter 4 Removal and replacement procedures...
Fingerprint reader board Description Fingerprint reader Before removing the fingerprint reader, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
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Remove the fingerprint reader from the top cover (3). Reverse the above procedure to reassemble and install the fingerprint reader. Chapter 4 Removal and replacement procedures...
Modem module Description Modem module for use with most computer models Modem module for use with computer models in Australia and New Zealand Before removing the modem module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
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Lift up on the back of the modem module (3) to disconnect it from the system board. Remove the modem module. Reverse the above procedure to install the modem module. 100 Chapter 4 Removal and replacement procedures...
Audio board Description Audio board (includes audio connectors, infrared lens, and audio board cable) Before removing the audio board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
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Remove the audio board (4). Reverse the above procedure to install the audio board. 102 Chapter 4 Removal and replacement procedures...
USB board Description USB board (includes USB board cable) Before removing the USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
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Lift the USB board (4) straight up to remove it from the computer. Reverse this procedure to install the USB board. 104 Chapter 4 Removal and replacement procedures...
TV tuner antenna Description TV tuners ● ATSC/NTSC TV tuner antenna ● TV tuner antenna with PAL jack ● ATSC/NTSC TV tuner ● DVB-T/ANG Integrated TV tuner ● DVB-T tuner ● DVB-T tuner for use only in the AP region If it has been determined that the TV tuner antenna cable is the component that must be replaced to complete the computer repair, follow the procedures in this section to replace the cable.
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Remove the cable from the base enclosure clips (2). Reverse this procedure to install the TV tuner antenna cable. 106 Chapter 4 Removal and replacement procedures...
System board Description System boards (include thermal material) For use in computer models with Intel processors: ● On models equipped with a 256-MB discrete graphics subsystem ● On models equipped with a 512-MB discrete graphics subsystem ● On models equipped with a UMA graphics subsystem For use in computer models with AMD processors: ●...
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Disconnect the power connector cable from the system board. Remove the two Phillips PM1.5×9.0 slotted screws (1), and the Phillips PM2.5×4.0 screw (2) that secure the system board to the computer. Use the optical drive connector (1) to lift the right side of the system board until it rests at an angle. Lift the system board (2).
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Release the system board (3) by sliding it to the right at an angle until the connectors on the left side of the system board disengage from the base enclosure. When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ●...
Power button board Description Power button with connector cable Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
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Remove the power button board (3). Reverse this procedure to install the power button board. Component replacement procedures 111...
Modem module cable Description Modem module cable for use with computer models with Intel processors Before removing the modem module cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
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Remove the cable from the base enclosure clips (2). Reverse the preceding procedure to install the modem module cable. Component replacement procedures 113...
Fan and heat sink Description Heat sink (includes thermal material) ● For use in models with Intel processors UMA graphics subsystems ● For use in models with AMD processors and UMA graphics subsystems Fan (includes thermal material) NOTE: To properly ventilate the computer, allow at least a 7.6-cm (3-inch) clearance on the right side and rear panel of the computer.
Lift the fan up (2) to remove. If it is necessary to replace the heat sink, select the section following that relates to the correct system board. Heat sink assembly for discrete graphics system Loosen the four Phillips PM2.0×10.0 captive screws (1) that secure the heat sink assembly to the system board.
Reverse this procedure to install the fan/heat sink assembly. Heat sink assembly for UMA graphics system Loosen the four Phillips PM2.0×10.0 captive screws (1) that secure the heat sink assembly to the system board. NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink assembly and system board components, it may be necessary to move the fan/heat sink assembly from side to side to detach the assembly.
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Reverse this procedure to install the fan/heat sink assembly. Component replacement procedures 117...
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Description ● Celeron 575 (2.2 GHz, 1-MB L2 cache) ● Celeron T1600 (1.66 GHz, 2-MB L2 cache) NOTE: All processor spare part kits include thermal material. Before removing the processor, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
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Lift the processor (2) straight up and remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon (4) embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. 120 Chapter 4 Removal and replacement procedures...
Setup Utility WARNING! Only authorized technicians trained by HP must repair this equipment. All troubleshooting and repair procedures are detailed to allow repair at only the subassembly or module level. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modify any printed wiring board.
Use the arrow keys to select a language, and then press enter. When a confirmation prompt with your language selected is displayed, press enter. To save your change and exit the Setup Utility, use the arrow keys to select Exit > Exit Saving Changes, and then press enter.
Restoring default settings in the Setup Utility The following procedure explains how to restore the Setup Utility default settings. If the Setup Utility is not already running, begin at step 1. If the Setup Utility is already running, begin at step 2. Open the Setup Utility by turning on or restarting the computer.
Setup Utility menus The menu tables in this section provide an overview of Setup Utility options. NOTE: Some of the Setup Utility menu items listed in this chapter may not be supported by your computer. Main menu Select System information Security menu Select Administrator password...
Select Diagnostics menu Select Hard Disk Self Test Secondary Hard Disk Self Test (select models only) Memory Test To do this ◦ USB Floppy ◦ Internal CD/DVD ROM drive ◦ USB CD/DVD ROM drive ◦ Hard drive ◦ USB Diskette on Key ◦...
Specifications Computer specifications Dimensions Height (front to back) Width Depth Weight (with optical drive, hard drive, and battery) Input power Operating voltage Operating current Temperature Operating (not writing to optical disc) Operating (writing to optical disc) Nonoperating Relative humidity Operating Nonoperating Maximum altitude (unpressurized) Operating...
14.1-inch, WXGA, BrightView display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle Metric U.S. 27.94 cm 11.0 in 20.83 cm 8.2 in 35.56 cm 14.1 in Up to 16.8 million 250:1 (typical)
Hard drive specifications Dimensions Height Width Weight Interface type Transfer rate Synchronous (maximum) Security Seek times (typical read, including setting) Single track Average Maximum Logical blocks Disk rotational speed Operating temperature NOTE: Certain restrictions and exclusions apply. Consult technical support for details. *1 GB = 1 billion bytes when referring to hard drive storage capacity.
Operating temperature NOTE: Certain restrictions and exclusions apply. Consult technical support for details. *1 GB = 1 billion bytes when referring to hard drive storage capacity. Accessible capacity is less. Actual drive specifications may differ slightly. Blu-ray Disc ROM Drive with SuperMulti DVD±R/RW Double-Layer (DL) support specifications Applicable disc Access time...
System DMA specifications Hardware DMA DMA0 DMA1* DMA2* DMA3 DMA4 DMA5* DMA6 DMA7 *PC Card controller can use DMA 1, 2, or 5. †Not assigned for computer models with AMD processors. System function Not applicable Not applicable Not applicable Not applicable Direct memory access controller Available for PC Card†...
System interrupt specifications—Intel processors Hardware IRQ IRQ0 IRQ1 IRQ2 IRQ3 IRQ4 IRQ5* IRQ6 IRQ7* IRQ8 IRQ9* IRQ10* IRQ11 IRQ12 IRQ13 IRQ14 IRQ15 *Default configuration; audio possible configurations are IRQ5, IRQ7, IRQ9, IRQ10, or none. NOTE: PC Cards may assert IRQ3, IRQ4, IRQ5, IRQ7, IRQ9, IRQ10, IRQ11, or IRQ15. Either the infrared or the serial port may assert IRQ3 or IRQ4.
Screw listing This section provides specification and reference information for the screws and screw locks used in the computer. All screws listed in this section are available in the Screw Kits. Description Screw Kits (includes all screws) ● For use with standard display assemblies ●...
Phillips PM1.5×9.0 slotted screw Color Black Where used: Two slotted screws that secure the system board to the base enclosure 142 Chapter 7 Screw listing Quantity Length 9.0 mm Thread Head diameter 1.5 mm 4.0 mm...
Phillips PM2.0×3.0 broadhead screw Color Black Where used: Two broadhead screws that secure the fingerprint reader board to the top cover Quantity Length 3.0 mm Thread Head diameter 2.0 mm 7.0 mm Phillips PM2.0×3.0 broadhead screw 143...
Phillips PM2.0×4.0 screw Color Black Where used: Two screws that secure the modem module to the computer Where used: Two screws that secure the optical drive to the computer 144 Chapter 7 Screw listing Quantity Length 4.0 mm Thread Head diameter 2.0 mm 5.0 mm...
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Where used: Two screws that secure the keyboard cover to the computer Where used: One screw that secures the power button board to the computer Where used: One screw that secures the Bluetooth module to the computer Phillips PM2.0×4.0 screw 145...
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Where used: Eight screws that secure the display assembly hinge to the computer Where used: Three screws that secure the hard drive to the computer Where used: Two screws that secure the WLAN module to the computer 146 Chapter 7 Screw listing...
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Where used: Two screws that secure the WWAN module to the computer Phillips PM2.0×4.0 screw 147...
Phillips PM2.0×10.0 captive screw Color Silver Where used: Four captive screws (secured by C-clips) that secure the heat sink assembly to the system board 148 Chapter 7 Screw listing Quantity Length 10.0 mm Thread Head diameter 2.0 mm 5.0 mm...
Phillips PM2.5×3.0 screw Color Black Where used: Three screws that secure the keyboard cover to the computer Quantity Length 3.0 mm Thread Head diameter 2.5 mm 4.0 mm Phillips PM2.5×3.0 screw 149...
Phillips PM2.5×4.0 screw Color Black Where used: One screw that secures the USB board to the computer Where used: Three screws that secure the top cover to the computer 150 Chapter 7 Screw listing Quantity Length 4.0 mm Thread Head diameter 2.5 mm 5.0 mm...
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Where used: One screw that secures the system board to the base enclosure Where used: Two screws that secure the wireless antenna transceivers to the display enclosure Where used: One screw that secures the top cover to the computer Phillips PM2.5×4.0 screw 151...
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Where used: Four screws that secure the display panel to the display assembly Where used: Two screws that secure the SIM connector board to the system board Where used: One screw that secures the keyboard cover to the top cover Where used: Five screws that secure the TouchPad to the top cover 152 Chapter 7 Screw listing...
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Where used: Two screws that secure the audio board to the computer Where used: Two screws that secure the speaker assembly to the computer Where used: Two screws that secure the fan to the system board Phillips PM2.5×4.0 screw 153...
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Where used: Two screws that secure the camera/microphone module to the Flush Glass display assembly Where used: Four screws that secure the inverter cover to the Flush Glass display assembly Where used: Six screws that secure the hinge to the Flush Glass display assembly 154 Chapter 7 Screw listing...
Phillips PM2.5×6.0 screw Color Black Where used: Two screws that secure the top cover to the computer Where used: Four screws that secure the display bracket to the display assembly Quantity Length 6.0 mm Thread Head diameter 2.5 mm 4.0 mm Phillips PM2.5×6.0 screw 155...
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Where used: Two screws that secure the enclosure to the Flush Glass display assembly 156 Chapter 7 Screw listing...
Phillips PM2.5×6.0 captive screw Color Black Where used: Four captive screws that secure the hard drive, memory, and WWAN covers to the computer Quantity Length 6.0 mm Thread Head diameter 2.5 mm 5.0 mm Phillips PM2.5×6.0 captive screw 157...
Phillips PM2.5×7.0 screw Color Black Where used: Two screws securing the keyboard cover to the computer Where used: Two screws that secure the bezel to the display assembly 158 Chapter 7 Screw listing Quantity Length 7.0 mm Thread Head diameter 2.5 mm 5.0 mm...
Phillips PM2.5×9.0 screw Color Black Where used: Three screws that secure the top cover to the computer Where used: One screw that secures the keyboard to the computer Quantity Length 9.0 mm Thread Head diameter 2.5 mm 4.0 mm Phillips PM2.5×9.0 screw 159...
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Where used: One screw that secures the keyboard cover to the top cover Where used: One screw that secures the speaker assembly to the top cover 160 Chapter 7 Screw listing...
Phillips PM2.5×17.0 screw Color Black Where used: Two screws that secure the keyboard to the computer Quantity Length 17.0 mm Thread Head diameter 2.5 mm 4.0 mm Phillips PM2.5×17.0 screw 161...
Phillips PM3.0×4.0 screw Color Silver Where used: Four screws that secure the hard drive bracket to the hard drive 162 Chapter 7 Screw listing Quantity Length 4.0 mm Thread Head diameter 3.0 mm 5.0 mm...
Recovery discs have been included for computers that do not have a partition. Use these discs to recover your operating system and software. To check for the presence of a recovery partition, select Start > Computer. If the partition is present, an HP Recovery drive is listed in the Hard Disk Drives section of the window.
Backup suggestions ● Create a set of recovery discs using Recovery Manager. ● Create system restore points using the Windows® System Restore feature, and periodically copy them to disc. ● Store personal files in the Documents folder and back up this folder periodically. ●...
Creating recovery discs NOTE: HP recommends that you create recovery discs to be sure that you can restore your system to its original factory state if you experience serious system failure or instability. Create these discs after setting up the computer for the first time.
Performing a recovery NOTE: You can recover only files that you have previously backed up. HP recommends that you use Recovery Manager to create an entire drive backup as soon as you set up your computer. Recovery Manager software allows you to repair or restore the system if you experience system failure or instability.
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Click System recovery, and then click Next. Follow the on-screen instructions. Recovering system information 167...
External monitor 170 Chapter 9 Connector pin assignments Signal Red analog Green analog Blue analog Not connected Ground Ground analog Ground analog Ground analog +5 VDC Ground Monitor detect DDC 2B data Horizontal sync Vertical sync DDC 2B clock...
HDMI Signal Transition minimized differential signal (TDMS) data 2+ Transition minimized differential signal (TDMS) data 2 shield Transition minimized differential signal (TDMS) data 2- Transition minimized differential signal (TDMS) data 1+ Transition minimized differential signal (TDMS) data 1 shield Transition minimized differential signal (TDMS) data 1- Transition minimized differential signal (TDMS) data 0+ Transition minimized differential signal (TDMS) data 0 shield Transition minimized differential signal (TDMS) data 0-...
10 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
Requirements for specific countries or regions Country/region Australia Austria Belgium Canada Denmark Finland France Germany Italy Japan The Netherlands Norway The People's Republic of China South Korea Sweden Switzerland Taiwan The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
Careful handling must be exercised when removing these components. NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiae.org.
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Perform the following steps to disassemble the display assembly: Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly.
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Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). Remove all screws (1) that secure the display panel assembly to the display enclosure. Remove the display panel assembly (2) from the display enclosure. Turn the display panel assembly upside down. Remove all screws that secure the display panel frame to the display panel.
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Remove the display panel frame (2) from the display panel. Remove the screws (1) that secure the backlight cover to the display panel. Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Turn the display panel right-side up.
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Remove the backlight cables (1) from the clip (2) in the display panel. Turn the display panel upside down. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. Remove the backlight from the backlight frame.
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Disconnect the display cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel. Release the LCD panel (3) from the display rear panel. Release the tape (4) that secures the LCD panel to the display rear panel. Remove the LCD panel.
Index Symbols/Numerics 1394 Power Saving 124 AC adapter, spare part numbers 32 administrator password 124 antenna removal 86 spare part number 26, 80, antennae 19 applications key, Windows 13 audio board removal 101 spare part number 23, 101 audio, product description 5 audio-in (microphone) jack, identifying 15 audio-in jack, pin...
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RJ-45 172 Universal Serial Bus (USB) 174 connector, power 16 connectors, service considerations 48 Diagnostics menu 125 digital dual array microphones, identifying 14 Digital Media Slot light, identifying 17 Digital Media Slot, identifying 17 diskette drive precautions 48 display assembly removal 80 spare part numbers 21, 80 display bezel...
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processor product description 1 removal 118 spare part numbers 24, 118 Processor C6 State 124 product description audio 5 camera/microphone 4 chipset 2 display panel 3 docking support 6 Ethernet 5 external media cards 6 graphics 3 hard drives 4 internal cards 6 keyboard 6 memory module 4...
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TouchPad light, identifying 8 TouchPad on/off button 8 transporting guidelines 50 TV antenna/cable jack, identifying 16 TV tuner antenna, spare part number 33, 105 TV tuner, spare part number 33, Universal Serial Bus (USB) port, pin assignments 174 unknown password 52 USB board removal 103 spare part number 23, 103...