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Cisco 9951 User Manual
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Cisco 9951 User Manual

Cloud voice s service, remote extension s video
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Cloud Voice S Service
Remote Extension S (Video)
Cisco 9951 IP Phone User Guide
(Version 5.0)
HKBN Enterprise Solutions is the brand / trading name of HKBN Enterprise Solutions Limited
and/or HKBN Enterprise Solutions HK Limited

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Summary of Contents for Cisco 9951

  • Page 1 Cloud Voice S Service Remote Extension S (Video) Cisco 9951 IP Phone User Guide (Version 5.0) HKBN Enterprise Solutions is the brand / trading name of HKBN Enterprise Solutions Limited and/or HKBN Enterprise Solutions HK Limited...

  • Page 2: Table Of Contents

    CLODU VOICE S Service Remote Extension S (Video) – Cisco 9951 IP Phone Table of Content Phone Set Features and Functions ..............3 Operation for IP Phone 9951 ..................3 Location of Control ......................4 Quick Installation Procedures ................7 Preference Setup ....................

  • Page 3: Phone Set Features And Functions

    Network port (10/100/1000 SW) with IEEE 802.3af and 802.3at power enabled. Computer port (10/100/1000 PC) connection Headset connection (optional). Analog headset connection Anti-theft security lock connector Notes: IP Phone 9951 cannot function properly when there is a failure in power supply. Version 5.0...

  • Page 4: Location Of Control

    CLODU VOICE S Service Remote Extension S (Video) – Cisco 9951 IP Phone Location of Control Item Description Phone screen Shows information about your phone, including directory number, call information (for example caller ID, icons for an active call or call on hold) and available soft keys.
  • Page 5 CLODU VOICE S Service Remote Extension S (Video) – Cisco 9951 IP Phone • Pulsing green —Held call. Pressing this button resumes the held call. • Solid red —Shared line in-use remotely. Pressing this button allows you to barge in on the call (if Barge is enabled).
  • Page 6 CLODU VOICE S Service Remote Extension S (Video) – Cisco 9951 IP Phone Applications button Opens/closes the Applications menu. Depending on how your system administrator sets up the phone, use it to access applications such as call history, preferences, and phone information.

  • Page 7: Quick Installation Procedures

    CLODU VOICE S Service Remote Extension S (Video) – Cisco 9951 IP Phone Quick Installation Procedures Remote Extension offers an IP Phone for you to setting up in non-coverage remote offices or homes. Follow below steps to connect the IP Phone to a DHCP (Dynamic Host Configuration Protocol) broadband.
  • Page 8 With your phone idle, slide the camera‟s USB connector into the phone‟s USB port (back of phone display). After the phone confirms installation. Note: IP Phone 9951 cannot be functioned when there is a failure in power supply C. VPN Setup 1. Press the Application button 2.
  • Page 9 CLODU VOICE S Service Remote Extension S (Video) – Cisco 9951 IP Phone 4. Enter your User ID (cv + your Cloud Voice S Number, e.g. your Cloud Voice S Number is 31234567, your User ID is cv31234567) 5. Enter your Password (your Cloud Voice S Number) 6.

  • Page 10: Preference Setup

    CLODU VOICE S Service Remote Extension S (Video) – Cisco 9951 IP Phone Preference Setup Adjust Brightness 1. Press the Applications button 2. Select Preferences. (Use the Navigation bar and button to scroll and select.) 3. Select Brightness.  To increase brightness, press the Right arrow on the Navigation bar ...

  • Page 11: Adjust Wallpaper

    CLODU VOICE S Service Remote Extension S (Video) – Cisco 9951 IP Phone Adjust Wallpaper 1. Press the Applications button 2. Select Preferences. (Use the Navigation pad and Select button to scroll and select.) 3. Select Wallpaper and it will display different wallpaper in your IP phone.

  • Page 12: Basic Features

    CLODU VOICE S Service Remote Extension S (Video) – Cisco 9951 IP Phone Basic Features Placing a Call There are 4 options for placing a new call: 1. When using the handset, lift the handset and dial the number. 2. To make a new call on the current line, press the NewCall soft key and dial the number.

  • Page 13: Call Management Features

    CLODU VOICE S Service Remote Extension S (Video) – Cisco 9951 IP Phone Muting a Call 1. Press the Mute button. 2. To disengage mute, press the Mute again. Note: If you are using mute along with the speakerphone, lifting the handset will...

  • Page 14: Redialing The Last Number Dialed

    CLODU VOICE S Service Remote Extension S (Video) – Cisco 9951 IP Phone Redialing the Last Number Dialed Press the Redial soft key Forwarding Calls to another Phone 5.5.1 Setting up Call Forwarding from your IP Phone 1. Activate - Press the Forward All soft key + destination number 2.

  • Page 15: Setting Up Call Forwarding Via Internet

    CLODU VOICE S Service Remote Extension S (Video) – Cisco 9951 IP Phone 5.5.3 Setting up Call Forwarding via Internet https://adp.cloudvoice.hkbnes.net/pc/en/index.jsp 1. Browse to website 2. Click „Cloud Voice S User Portal‟ button. 3. Enter your Cloud Voice S number and Cloud Voice S Password to login Cloud Voice S User Portal.

  • Page 16: Call Pickup

    CLODU VOICE S Service Remote Extension S (Video) – Cisco 9951 IP Phone Call Pickup 5.7.1 Call Pickup within your Group 1. Press the PickUp button to transfer a ringing call within your pickup group to your phone. 2. When your phone rings, press the Answer soft key to pickup and connect to the call.

  • Page 17: Voicemail Service (Ivoicemail Plus)

    CLODU VOICE S Service Remote Extension S (Video) – Cisco 9951 IP Phone 6. VoiceMail Service (iVoiceMail Plus) Activating VoiceMail 6.1.1 Activating VoiceMail on your IP Phone Press the Message button on your IP Phone Enter your VoiceMail PIN followed by “#”...

  • Page 18: Remote Access To Voicemail

    CLODU VOICE S Service Remote Extension S (Video) – Cisco 9951 IP Phone Remote Access to VoiceMail 1. Dial the access number 2112-2345. [Please dial (852) 2112-2345 when you are accessing VoiceMail service from overseas.] 2. A welcome greeting message will be announced and please select the language by pressing „1‟...

  • Page 19: Voicemail Service (Evoicemail)

    CLODU VOICE S Service Remote Extension S (Video) – Cisco 9951 IP Phone VoiceMail Service (eVoiceMail) Activating VoiceMail 7.11 Activating VoiceMail on your IP Phone 1. Press the Message button on your IP Phone 2. Enter your VoiceMail PIN followed by “#”...

  • Page 20: Remote Access To Voicemail

    CLODU VOICE S Service Remote Extension S (Video) – Cisco 9951 IP Phone Remote Access to VoiceMail 1. Dial the access number 2112-1288. [Please dial (852) 2112-1288 when you are accessing VoiceMail service from overseas.] 2. A welcome greeting message will be announced.

  • Page 21: Using Phone Log

    CLODU VOICE S Service Remote Extension S (Video) – Cisco 9951 IP Phone Using Phone Log If your phone display indicates that you have missed calls, you can use the Missed Call option on the Directory menu to view your call history and to call back the person that you have missed.

  • Page 22: Password Management

    CLODU VOICE S Service Remote Extension S (Video) – Cisco 9951 IP Phone Password Management Change The Cloud Voice S Password 1. Visit Cloud Voice S User Portal at https://adp.cloudvoice.hkbnes.net/pc/en/index.jsp 2. Enter your Cloud Voice S Number and Password 3. Click Login 4.

  • Page 23: Change The Ip Phone Pin

    CLODU VOICE S Service Remote Extension S (Video) – Cisco 9951 IP Phone Change The IP Phone PIN 1. Visit Cloud Voice S User Portal at https://adp.cloudvoice.hkbnes.net/pc/en/index.jsp 2. Enter your Cloud Voice S Number and Cloud Voice S Password 3. Click Login 4.

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