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Sony Xperia Z1 Troubleshooting Manual
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Sony Xperia Z1 Troubleshooting Manual

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Troubleshooting Guide
- mechanical -
TM
Xperia
Z1
LT39t
1279-7185 Rev 1
©
Sony Mobile Communications AB – Company Internal

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  • Page 1 Troubleshooting Guide - mechanical - Xperia LT39t 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal...

  • Page 2: Table Of Contents

    1.16.1 Accelerometer test fails ................32 1.17 Gyroscope ..................33 1.17.1 Gyroscope test fails .................. 33 1.18 Ambient Light Sensor ................ 34 1.18.1 Light Sensor malfunctions ............... 34 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 2(68)
  • Page 3 1.35 HandsFree by Wire ................66 1.35.1 Connection to portable Handsfree fails ........... 66 1.36 Data Communication ................. 67 1.36.1 Data transfer via System Connector fails ..........67 Revision History ................68 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 3(68)
  • Page 4 Always firstly disconnect the Battery FPC BtB connector to cut off power supply when the Sub Antenna Assy is disassembled. Always finally connect the Battery FPC BtB connector before the Sub Antenna Assy is reassembled. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 4(68)

  • Page 5: Problem Areas

    Inspect the BtB connector of the Battery to Main PBA. Action: 1. If not properly connected – disconnect and reconnect it. 2. If dirty or oxidized – clean the both sides of the BtB connector. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 5(68)
  • Page 6 Troubleshooting Guide (mech) Problem Areas: Power 3. If the BtB connector, the Battery FPC or the Battery is damaged – replace the Battery. 4. Replace Main PBA. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 6(68)

  • Page 7: Keys

    2. If dirty or oxidized – clean it. 3. If the FPC of FPC Assy Relay/Side Key is damaged – replace the FPC Assy Relay/Side Key. 4. Replace Main PBA. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 7(68)

  • Page 8: On/Off Key

    3. If the volume key switch is damaged – replace the FPC Assy Relay/Side Key. 1.2.3 On/Off Key Check: Inspect the external area of the Power Key. Action: If dirty – clean it. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 8(68)
  • Page 9 Inspect the rubber of the Power Key (a) and Power Key switch (b). Action: 1. If dirty – clean them. 2. If the rubber of the power key is damaged – replace the Display Frame Assy. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 9(68)

  • Page 10: Camera Key

    2. If dirty or oxidized – clean it. 3. If the FPC of FPC Assy Relay/Side Key is damaged – replace the FPC Assy Relay/Side Key. 4. Replace Main PBA. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 10(68)
  • Page 11 2. If the rubber of the Camera Key is damaged – replace the Display Frame Assy. 2. If the camera key switch is damaged – replace the FPC Assy Relay/Side Key. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 11(68)

  • Page 12: Touch Screen

    2. If dirty or oxidized – clean it. 3. If the BtB connector of Display Frame Assy FPC or FPC is damaged – replace the Display Frame Assy. 4. Replace Main PBA. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 12(68)

  • Page 13: Display

    2. If dirty or oxidized – clean it. 3. If the BtB connector of Display Frame Assy FPC or FPC is damaged – replace the Display Frame Assy. 4. Replace Main PBA. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 13(68)

  • Page 14: Led/Illumination

    2. If dirty or oxidized – clean it. 3. If the BtB connector of FPC Assy Audio Jack or FPC is damaged – replace the FPC Assy Audio Jack. 4. Replace Main PBA. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 14(68)

  • Page 15: Speaker

    FPC Assy Relay/Side Key. Action: 1. If dirty – clean them. 2. If the contact pads of Loudspeaker or the Loudspeaker are damaged – replace the Main Antenna Speaker Sub Assy. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 15(68)
  • Page 16 2. If dirty or oxidized – clean it. 3. If the BtB connector of FPC Assy Relay/Side Key or FPC is damaged – replace the FPC Assy Relay/Side Key. 4. Replace Main PBA. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 16(68)

  • Page 17: Earphone

    2. If the contact pads of the Ear Speaker or the Ear Speaker are damaged – replace the Ear Speaker. 3. If Conductive Film Ear Speaker is damaged – replace Conductive Film Ear Speaker. 4. Replace Main PBA. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 17(68)

  • Page 18: Microphone

    2. If the microphone is damaged – replace the FPC Assy Relay/Side Key. Check: Inspect the 1st Mic Cushion on Display Frame Assy. Action: 1. If dirty – clean them. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 18(68)

  • Page 19: Secondary Microphone

    4. Replace Main PBA. 1.8.2 Secondary Microphone Check: Inspect the external port of secondary microphone on the Window Back Sub Assy. Action: 1. If clogged – clean it. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 19(68)
  • Page 20 1. If the Holder FPC Assy Audio Jack is damaged – replace Check: Inspect the Gasket 2nd MIC on the main PBA. Action: 1. If the Gasket 2nd MIC is damaged – replace it. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 20(68)
  • Page 21 Troubleshooting Guide (mech) Problem Areas: Microphone 2. Replace Main PBA. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 21(68)

  • Page 22: Vibrator

    Inspect the BtB connector of Display Frame Assy FPC to Main PBA. Action: 1. If not properly connected – disconnect and reconnect it. 2. If dirty or oxidized – clean it. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 22(68)
  • Page 23 Troubleshooting Guide (mech) Problem Areas: Vibrator 3. If the BtB connector of Display Frame Assy FPC or FPC is damaged – replace the Display Frame Assy. 4. Replace Main PBA. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 23(68)

  • Page 24: Camera

    1. If not properly connected – disconnect and reconnect it. 2. If dirty or oxidized – clean it. 3. If the BtB connector or the Camera is damaged – replace the Camera. 4. Replace Main PBA. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 24(68)

  • Page 25: Video Call Camera Defects

    2. If dirty or oxidized – clean the both sides of the ZIF connector. 3. If the FPC or the Chat Camera is damaged – replace the Chat Camera. 4. Replace Main PBA. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 25(68)

  • Page 26: Flash Led

    Inspect the Flash LED Light Guide on the Sub Antenna Assy. Action: 1. If dirty – clean it. 2. if scratched or damaged – replace the Sub Antenna Assy. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 26(68)
  • Page 27 Troubleshooting Guide (mech) Problem Areas: Flash LED Check: Inspect the flash LED on the Main PBA. Action: 1. If dirty – clean it. 2. Replace Main PBA. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 27(68)

  • Page 28: Bluetooth And Wlan

    2. If the contact pads on Sub Antenna Assy or BT + WLAN Flex Antenna film is damaged – replace the Sub Antenna Assy. 3. If the contact pins on main PBA is damaged – replace Main PBA. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 28(68)

  • Page 29: Nfc

    2. If the NFC antenna contact pads or NFC antenna film is damaged – replace the Sub Antenna Assy. 3. If the contact pins on main PBA is damaged – replace Main PBA. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 29(68)

  • Page 30: Gps

    2. If the Diversity/GPS antenna contact pads or Diversity/GPS antenna film is damaged – replace the Sub Antenna Assy. 3. If the contact pins on main PBA is damaged – replace Main PBA. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 30(68)

  • Page 31: Compass

    Inspect the compass chip on the FPC Assy Relay/Side Key. Action: 1. If the compass chip is damaged – replace the FPC Assy Relay/Side Key. 2. Replace Main PBA. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 31(68)

  • Page 32: Accelerometer

    Troubleshooting Guide (mech) Problem Areas 1.16 Accelerometer 1.16.1 Accelerometer test fails Action: Replace Main PBA. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 32(68)

  • Page 33: Gyroscope

    Troubleshooting Guide (mech) Problem Areas 1.17 Gyroscope 1.17.1 Gyroscope test fails Action: Replace Main PBA. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 33(68)

  • Page 34: Ambient Light Sensor

    2. If dirty or oxidized – clean it. 3. If the BtB connector or FPC of FPC Assy Audio Jack is damaged – replace the FPC Assy Audio Jack. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 34(68)
  • Page 35 Inspect the sensor on the FPC Assy Audio Jack. Action: 1. If dirty or clogged – clean it. 2. If damaged – replace the FPC Assy Audio Jack. 3. Replace Main PBA. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 35(68)

  • Page 36: Proximity Switch

    2. If dirty or oxidized – clean it. 3. If the BtB connector or FPC of FPC Assy Audio Jack is damaged – replace the FPC Assy Audio Jack. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 36(68)
  • Page 37 Inspect the sensors on the FPC Assy Audio Jack. Action: 1. If dirty or clogged – clean it. 2. If damaged – replace the FPC Assy Audio Jack. 3. Replace Main PBA. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 37(68)

  • Page 38: Pressure Sensor

    Troubleshooting Guide (mech) Problem Areas 1.20 Pressure Sensor 1.20.1 Pressure Sensor test fails N/A. No Pressure sensor in the phone. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 38(68)

  • Page 39: Water Resistance

    1. If dirty – clean it. 2. If not properly assembled – disassemble and reassemble. 3. If the Cap USB is damaged – replace it. Run the Water Resistance Test again! 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 39(68)
  • Page 40 Run the Water Resistance Test again! Check: Inspect the Magnetic charger connector. Action: If not properly assembled or damaged – replace it. Run the Water Resistance Test again! 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 40(68)
  • Page 41 Run the Water Resistance Test again! Check: Inspect the Ear Speaker. Action: If damaged – replace the Ear Speaker and Adhesive Earspeaker. Run the Water Resistance Test again! 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 41(68)
  • Page 42 2. If Main Antenna Speaker Sub Assy is not properly assembled – disassemble and reassemble. 3. If the Main Antenna Speaker Sub Assy is damaged – replace it. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 42(68)
  • Page 43 2. If the Display Frame Assy is damaged – replace it. Run the Water Resistance Test again! Check: Inspect the edge of Window Back Sub Assy for damage and gap. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 43(68)
  • Page 44 Problem Areas: Water Resistance Action: 1. If the edge of Window Back Sub Assy has gap – reassembly it. 2. If damaged – replace it. Run the Water Resistance Test again! 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 44(68)

  • Page 45: Real Time Clock

    Troubleshooting Guide (mech) Problem Areas 1.22 Real Time Clock 1.22.1 Real time clock test fails Action: Replace Main PBA. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 45(68)

  • Page 46: Total Call Time

    Troubleshooting Guide (mech) Problem Areas 1.23 Total call time 1.23.1 Total call time fails Action: Replace Main PBA. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 46(68)

  • Page 47: External

    Troubleshooting Guide (mech) Problem Areas 1.24 External 1.24.1 Memory Card not detected N/A. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 47(68)

  • Page 48: Security

    Troubleshooting Guide (mech) Problem Areas 1.25 Security 1.25.1 Security fails Action: Replace Main PBA. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 48(68)

  • Page 49: Fm Radio

    2. If dirty or oxidized – clean it. 3. If the BtB connector or FPC of FPC Assy Audio Jack is damaged – replace the FPC Assy Audio Jack. 4. Replace Main PBA. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 49(68)

  • Page 50: Battery Health Test

    Troubleshooting Guide (mech) Problem Areas 1.27 Battery Health test 1.27.1 Battery Health test fails N/A. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 50(68)

  • Page 51: Flip Slider Counter

    Troubleshooting Guide (mech) Problem Areas 1.28 Flip Slider Counter 1.28.1 Flip Slider Counter fails N/A. Not slider phone. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 51(68)

  • Page 52: Verify Certificates

    Troubleshooting Guide (mech) Problem Areas 1.29 Verify Certificates 1.29.1 Verify Certificates fails Action: N/A. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 52(68)

  • Page 53: Irda Test

    Troubleshooting Guide (mech) Problem Areas 1.30 IrDA Test 1.30.1 IrDA test fails N/A. No IrDA functionality in the phone. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 53(68)

  • Page 54: Tv-Out Test

    Problem Areas 1.31 TV-Out Test 1.31.1 TV-Out test fails Check: Inspect the USB connector. Action: 1. If dirty or oxidized – clean the connector. 2. Replace Main PBA. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 54(68)

  • Page 55: Network & Signal

    Assy and the contact pins on PBA Sub. Action: 1. If dirty or oxidized – clean the pads and pins. 2. If the contact pads are damaged – replace the Main Antenna Speaker Sub Assy. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 55(68)
  • Page 56 2. If dirty or oxidized – clean it. 3. If the connector on the PBA Sub is damaged – replace PBA Sub. 4. If the RF cable is damaged – replace the RF cable. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 56(68)
  • Page 57 Inspect the Diversity/GPS antenna contact pads on Sub Antenna Assy and the contact pins on Main PBA. Action: 1. If dirty or oxidized – clean the pads and pins. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 57(68)
  • Page 58 3. If the contact pins on main PBA is damaged – replace Main PBA. Check: Inspect the 2 GSM antenna film on the Main Antenna Speaker Sub Assy. Action: If damaged – replace the Main Antenna Speaker Sub Assy. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 58(68)
  • Page 59 Inspect the RF connector of FPC Assy 2nd Antenna to the FPC Assy Relay/Side Key. Action: 1. If not properly connected – disconnect and reconnect it. 2. If dirty or oxidized – clean it. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 59(68)
  • Page 60 1. If not properly connected – disconnect and reconnect it. 2. If dirty or oxidized – clean it. 3. If the FPC Assy 2nd Antenna is damaged – replace it. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 60(68)
  • Page 61 Troubleshooting Guide (mech) Problem Areas: Network & Signal 4. If the connector on the main PBA is damaged – replace Main PBA. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 61(68)

  • Page 62: Sim

    Check whether the phone is locked to a particular operator and whether the correct operator UIM or SIM is being used. Action: 1. Use a proper operator UIM/SIM or test UIM/SIM. 2. Replace Main PBA. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 62(68)

  • Page 63: Charging

    4. Replace Main PBA. 1.34.2 Battery will not charge by charge pad Check: Inspect the external port of the Magnetic Charger Connector. Action: If dirty or oxidized – clean it. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 63(68)
  • Page 64 1. If dirty or oxidized – clean the pins and pads. 2. If the contact pads of Magnetic charger connector are damaged – replace the Magnetic charger connector. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 64(68)
  • Page 65 2. If dirty or oxidized – clean the both sides of the BtB connector. 3. If the BtB connector, the Battery FPC or the Battery is damaged – replace the Battery. 4. Replace Main PBA. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 65(68)

  • Page 66: Handsfree By Wire

    2. If dirty or oxidized – clean it. 3. If the BtB connector of FPC Assy Audio Jack or FPC is damaged – replace the FPC Assy Audio Jack. 4. Replace Main PBA. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 66(68)

  • Page 67: Data Communication

    1.36 Data Communication 1.36.1 Data transfer via System Connector fails Check: Inspect the USB connector. Action: 1. If dirty or oxidized – clean the connector. 2. Replace Main PBA. 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 67(68)

  • Page 68: Revision History

    Troubleshooting Guide (mech) Revision History Rev. Date Changes / Comments 2013-Dec-06 Initial release 1279-7185 Rev 1 © Sony Mobile Communications AB – Company Internal 68(68)

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