Contents Chapter 1: Working on your computer................... 5 Turning off Your Computer............................... 5 Before working inside your computer..........................5 After working inside your computer..........................6 Chapter 2: Disassembly and reassembly..................7 Recommended Tools................................7 Removing the Base Cover..............................8 Installing the Base Cover..............................8 Removing the Battery................................
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Backup media and recovery options..........................41 WiFi power cycle................................41 Drain residual flea power (perform hard reset)......................42 Chapter 5: Diagnostics........................ 43 Enhanced Pre-Boot System Assessment — ePSA diagnostics................43 Device Status Lights.................................43 Chapter 6: Technical Specifications.................... 45 Chapter 7: Contacting Dell......................50 Contents...
Working on your computer Topics: • Turning off Your Computer • Before working inside your computer • After working inside your computer Turning off Your Computer CAUTION: To avoid losing data, save and close all open files and exit all open programs before you turn off your computer.
CAUTION: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use batteries designed for other Dell computers. 1. Connect any external devices, such as a port replicator, battery slice, or media base, and replace any cards, such as an ExpressCard.
Disassembly and reassembly Topics: • Recommended Tools • Removing the Base Cover • Installing the Base Cover • Removing the Battery • Installing the Battery • Removing the Hard Drive • Installing the Hard Drive • Removing the Solid-State Drive (half-length) •...
● T5 Torx screwdriver ● Small plastic scribe Removing the Base Cover 1. Follow the procedures in Before Working Inside Your Computer. 2. Close the display and turn the computer over. 3. Turn the system badge flap over (1) and then remove the screws that secure the base cover to the computer (2). NOTE: Use a Torx #5 screwdriver for the base screws and a Philips screwdriver for the screws inside the badge flap.
● Do not bend ● Do not use tools of any kind to pry on or against the battery ● If a battery cannot be removed within the constraints above, please contact Dell technical support Installing the Battery 1. Place and align the battery in the battery bay.
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base cover battery 3. Perform the following steps to remove the hard-drive bracket from the computer: a. Remove the screws securing the hard-drive bracket to the computer [1]. b. Lift the hard-drive bracket off the computer [2]. 4. Perform the following steps to remove the hard-drive: a.
Installing the Hard Drive 1. Replace the hard-drive covers on the hard drive. 2. Connect the hard-drive interposer to the hard-drive assembly. 3. Place the hard-drive assembly on the palm-rest assembly. 4. Connect the hard-drive cable to the system board. 5.
5. Remove the screw that secures the solid-state drive to the solid-state drive bracket [1, 2, 3]. 6. Lift the solid-state drive off the solid-state drive bracket. Installing the Solid-State Drive (half-length) 1. Align the screw hole on the solid-state drive bracket with the screw hole on the solid-state drive. 2.
battery 3. Remove the screw that secures the solid-state drive to the system board. 4. Remove the thermal pad from the SSD. NOTE: The thermal pad is applicable only for a PCIe SSD card. Installing the Solid-State Drive (full-length) 1. Adhere the thermal pad to the solid-state drive. NOTE: The thermal pad is applicable only for a PCIe SSD card.
Removing the Speakers 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the: base cover battery 3. Perform the following steps to remove the speaker: a. Disconnect the speaker cable from the system board [1]. b. Remove the screws that secure the speakers to the computer [2]. c.
Installing the WLAN Card 1. Align the notch on the WLAN card with the tab on the WLAN-card connector on the I/O board. 2. Align the bracket which secures the WLAN card to the palmrest assembly. 3. Connect the antenna cables to the WLAN card. CAUTION: To avoid damage to the WLAN card, do not place any cables under it.
d. Lift the fan away from the computer [5]. 4. Perform the following steps to remove the right system fan: a. Un-thread the LVDS cable from its restraints [1]. b. Disconnect the fan cable from the system board [2] c. Remove the screws that secure the fan to the computer [3]. d.
2. Follow the procedures in After Working Inside Your Computer. Removing the Heatsink 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the: base cover battery 3. Remove the screws that secure the heatsink to the system board. 4.
b. base cover 4. Follow the procedures in After Working Inside Your Computer. Removing the Memory Module(s) 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the: base cover battery 3. Pry the securing clips away from the memory module until it pops-up. Remove the memory module from its connector on the system board.
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3. Remove the screw securing the metal bracket for the LVDS to the system board [1] and remove the bracket off the computer [2]. Then, disconnect the LVDS cable from the system board [3]. 4. Slide out the connector latches to disconnect all the cables from the system board. 5.
Installing the System Board 1. Align the system board on the computer. 2. Replace the screws that secure the system board to the palm-rest assembly. 3. Connect the power-adapter port cable, speaker cable, keyboard-control board cable, touch-pad cable, and touch-screen cable to the system board.
a. system board b. screws 4. Flip the system board over, then lift the audio daughter board from the system board. a. audio daughter board Installing the audio daughter board 1. Align the screw holes on the audio daughter board with the screw holes on the system board. 2.
battery base cover 4. Follow the procedures in After Working Inside Your Computer. Removing the Keyboard 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the: base cover battery fans heatsink memory modules system board 3. Perform the following steps to disconnect the keyboard and backlight connectors from the computer. a.
5. Lift and remove the keyboard from the computer. Installing the Keyboard 1. Adhere the Mylar to the keyboard. 2. Align the screw holes on the keyboard with the screw holes on the palm-rest assembly. 3. Replace the screws that secure the keyboard to the palm-rest assembly. 4.
4. Place the computer at the edge of a table as shown and remove the screws [1] securing the display assembly to the computer. Then, lift the display assembly off the computer [2]. Installing the Display Assembly 1. Place the palm-rest assembly at the edge of the table with the speakers facing away from the edge. Disassembly and reassembly...
2. Align the screw holes on the palm-rest assembly with the screw holes on the display hinges. 3. Replace the screws that secure the display hinges to the palm-rest assembly. 4. Adhere the tape and route the touch-screen cable through the routing guides on the fan. 5.
base cover battery WLAN Card display assembly 3. Carefully turn the display hinges at an angle. Figure 1. Turning the display hinge a. display assembly b. display hinges (2) 4. Slide and lift the antenna cover away from the display assembly. Figure 2.
4. Follow the procedures in After Working Inside Your Computer. Removing the display hinges 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the: base cover battery WLAN Card display assembly antenna cover 3. Peel off the tape to access the screws on the display hinges. a.
Installing the display hinges 1. Align the screw holes on the display hinges with the screw holes on the display assembly. 2. Replace the screws that secure the display hinges to the display assembly. 3. Adhere the tape to the display hinges. 4.
Installing the antenna module 1. Align the screw holes on the antenna module with the screw holes on the display assembly. 2. Replace the screws that secure the antenna module to the display assembly. 3. Adhere the tape that covers the antenna cable. 4.
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2. Install the: a. keyboard b. system board c. power-adapter port d. display assembly e. fans f. heat-sink assembly g. speakers h. wireless card Follow the procedure from step 3 to step 6 in “Replacing the hard drive”. memory modules k.
Boot sequence enables you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self-Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ●...
Entering BIOS setup program 1. Turn on your computer. 2. Press F2 immediately to enter the BIOS setup program. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the desktop. Then, turn off your computer and try again.
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Allows you to set the date and time. BIOS Version Displays the BIOS version. Product Name Displays the product name. Dell Precision M3800 (Default Setting) Service Tag Displays the service tag. Asset Tag Displays the asset tag. None (Default Setting) CPU Type Displays the CPU type.
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Table 4. Advanced (continued) Option Description Multimedia Key Behaviour Function Key (Default Setting) Battery Health Displays the battery health information. Battery Charge Adaptive (Default Setting) Configuration Miscellaneous Devices Allows you enable or disable the various on board devices. The options are: ●...
For more information on this subject, see Knowledge Article: https:// www.dell.com/support/article/sln153694 1. Go to www.dell.com/support. 2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search. BIOS setup...
One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.
● USB drive formatted to the FAT32 file system (key does not have to be bootable) ● BIOS executable file that you downloaded from the Dell Support website and copied to the root of the USB drive ● AC power adapter that is connected to the computer ●...
The computer restarts. Clearing BIOS (System Setup) and System passwords To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.
● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.
LCD Built-in Self Test (BIST) Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and PC settings.
It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.
5. Press and hold the power button for 20 seconds to drain the flea power. 6. Install the battery. 7. Install the base cover. 8. Connect the power adapter to your computer. 9. Turn on your computer. NOTE: For more information about performing a hard reset, see the knowledge base article 000130881 www.dell.com/support. Troubleshooting...
Diagnostics If you experience a problem with your computer, run the ePSA diagnostics before contacting Dell for technical assistance. The purpose of running diagnostics is to test your computer's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.
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Constantly Fatal battery failure with AC adapter present. Fatal battery, replace the battery. blinking amber light Light off Battery in full charge mode with AC adapter present. White light on Battery in charge mode with AC adapter present. Diagnostic LED Occasionally the computer may indicate bicolor flashes on Battery Charge LED.
Technical Specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start (Start icon) > Help and Support, and then select the option to view information about your computer. Table 12. System Information Feature Specification System Chipset...
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Table 16. Audio Feature Specification Integrated dual-channel High-Definition audio Table 17. Communication Feature Specification Network adapter Ethernet via USB-to-Ethernet Dongle provided in box. NOTE: No RJ45 (10/100/1000Base-T, IPv6) provided. Wireless ● Wi-Fi 802.11ac ● Wi-Fi 802.11a/g/n ● Bluetooth 4.1 ● Intel WiDi (optional) Table 18.
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Table 20. Keyboard Feature Specification Number of keys ● United States: 80 keys ● United Kingdom: 81 keys ● Brazil: 81 keys ● Japan: 84 keys Layout QWERTY/AZERTY/Kanji Table 21. Touchpad Feature Specification Active Area: X-axis 105 mm Y-axis 80 mm Table 22.
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Table 24. Battery (continued) Feature Specification Weight 0.76 lb (0.34 kg) Voltage 11.4 V Life span 300 discharge/charge cycles Temperature range: Operating (approximate) ● Charge : 0 °C to 50 °C (32 °F to 158 °F) ● Discharge: 0 °C to 70 °C (32 °F to 122 °F) ●...
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Table 27. Environmental (continued) Feature Specification Maximum vibration: Operating 0.66 GRMS, 2 Hz - 600 Hz Storage 1.3 GRMS, 2 Hz - 600 Hz Maximum shock: Operating 110 G, 2 ms Non-operating 160 G, 2 ms Altitude: Operating –15.2 m to 30482000 m (–50 to 10,0006560 ft) Storage 15.2 m to 10,668 m (–50 ft to 35,000 ft) Airborne contaminant level...
Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Go to Dell.com/support.