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Aspire 5500Z Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN...
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Conventions The following conventions are used in this manual: SCREEN MESSAGES NOTE WARNING CAUTION IMPORTANT Denotes actual messages that appear on screen. Gives bits and pieces of additional information related to the current topic. Alerts you to any damage that might result from doing or not doing specific actions.
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DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
256/512 MB of DDR2 400/533 MHz memory, upgradeable to 2 GB using two soDIMM modules (dual-channel support) Display 14.1 WXGA Acer CrystalBrite supporting simultaneous multi-window viewing on dual displays via Acer GridVista 16.7 million colors ® Intel 915GM integrated 3D graphics, featuring Intel...
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Rugged, yet extremely portable design Stylish appearance Full-size keyboard with four programmable launch keys Ergonomically-centered touchpad pointing device Acer FineTouch keyboard with a 5-degree curve Internet 4-way scroll button I/O Ports Three USB 2.0 ports PC Card slot (one Type II)
JP16 LVDS Connector JP22 VGA Board Connector PCN1 AC-IN JP13 USB Port JP12 Reserved for Acer ezDock. (No ezDock for this model). JP14 Modem Board Connector External Display Port JP17 S-Video Port (No S-Video Port for this model) JP19 RJ11/RJ45...
An Aspire tour After knowing your computer features, let us show you around your new TravelMate computer. Front View Icon Chapter 1 Item Display screen Also called LCD (liquid-crystal display), displays computer output. Power button Turns the computer on and off. Easy-launch buttons Buttons for launching frequently used programs.
Closed Front View Icon Speaker-out/line-out/ Headphone jack Mic-in jack Speakers Bluetooth communication button/ indicator Wireless communication button/ indicator Power indicator Battery indicator Item Description Connects to audio line-out devices (e.g., speakers, headphones). Accepts inputs from external microphone. Left and right speakers deliver stereo audio output.
Left View Icon Right View Icon Chapter 1 Item External display port Connects a display device (e.g., external monitor, LCD projector). Network jack Connects to an Ethernet 10/100-based network. Modem jack Connects to a phone line. Two USB 2.0 ports Connects to USB 2.0 devices (e.g., USB mouse, USB camera).
Rear Panel Icon Bottom Panel Optical drive eject Ejects the optical disk from the drive (for button selected models). Emergency eject hole Ejects the optical drive try when the computer is turned off (for selected models). Ventilation slots Enable the computer to stay cool, even after prolonged use.
Item Battery bay Battery lock Cooling fan Memory compartment Hard disk bay Battery release latch Indicators The computer has three easy-to-read status indicators on the upper-left above the keyboard, and four on the front panel. The power, battery and wireless communication status indicators are visible even when the LCD display is closed.
Web browser, Acer Empowering key “ Press “ “ to ru the Acer eManager. Please see “Acer eManager”. The mail and Web buttons are pre-set to email and Internet programs, but can be reset by users. To set the Web browser, mail and programmable keys, run the Acer Launch Manager.
Touchpad The built-in touchpad is a pointing device that senses movement on its surface. This means the cursor responds as you move your finger across the surface of the touchpad. The central location on the palmrest provides optimum comfort and support. Touchpad Basics The following teaches you how to use the touchpad: Move your finger across the touchpad (2) to move the cursor.
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Function Left Button (1) Drag Click and hold, then use finger to drag the cursor on the touchpad Access context menu Scroll NOTE: Keep your fingers dry and clean when using the touchpad. Also keep the touchpad dry and clean. The touchpad is sensitive to finger movements.
Using the Keyboard The keyboard has full-sized keys and an embedded keypad, separate cursor keys, two Windows keys and twelve function keys. Lock Keys and embedded mumeric keypad The keyboard has three lock keys which you can toggle on and off. Lock Key Caps Lock When Caps Lock is on, all alphabetic characters typed...
This key has the same effect as clicking the right mouse button; it opens the application’s context menu. Function Hot key help Displays help on hot keys. Acer eSetting Launches the Acer eSettings in Acer eManager. Acer Launches the Acer ePowerManagement in Acer ePowerManagement eManager. Description Chapter 1...
Hot Key Icon Fn-F4 Fn-F5 Fn-F6 Fn-F7 Fn-F8 Fn-w Fn-y Fn-x Fn-z Special Key You can locate the Euro symbol and US dollar sign at the upper-center and/or bottom-right of your keyboard. To type: Chapter 1 Function Sleep Puts the computer in Sleep mode. Display toggle Switches display output between the display screen, external monitor (if connected) and both.
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The Euro symbol Open a text editor or word processor. Either directly press the <Euro> symbol at the bottom-right of the keyboard, or hold <Alt Gr> and then press the<5> symbol at the upper-center of the keyboard. The US dollar sign Open a text editor or word processor.
Memory Combinations Slot 1 128MB 128MB 128MB 1284MB 256MB 256MB 256MB 256MB 512MB 512MB 512MB 512MB 1024MB 1024MB 1024MB 1024MB 1024MB NOTE: Above table lists some system memory configurations. You may combine DIMMs with various capacities to form other combinations. On above table, the configuration of slot 1 and slot 2 could be reversed.
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Modem Interface Item Supports modem protocol Modem connector type Modem connector location Bluetooth Interface Item Chipset/Vendor for Wireless LAN Card Data throughput Protocol Interface Connector type Wireless Module 802.11b/g (optional device) Item Chipset Data throughput Protocol Interface Hard Disk Drive Interface Item Specification Vendor &...
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Hard Disk Drive Interface Item Specification Voltage 5V(DC) +/- 5% tolerance Combo Drive Interface Item Vendor & model name Performance Specification Transfer rate (KB/sec) Buffer Memory Interface Applicable disc format Loading mechanism Power Requirement Input Voltage DVD-Dual Interface Item Vendor & model name Performance Specification Transfer rate (KB/sec) Buffer Memory...
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DVD-Dual Interface Item Applicable disc format for Panasonic UJ-845 Applicable disc format for Pioneer DVR-K15RA Applicable disc format for Pioneer DVR-K05RA Loading mechanism Power Requirement Input Voltage Audio Interface Item Audio Controller Audio onboard or optional Mono or Stereo Resolution Compatibility Chapter 1 Specification...
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Audio Interface Item Mixed sound source Voice channel Sampling rate Internal microphone Internal speaker / Quantity Video Interface Item Chipset Package Interface Supports ZV (Zoomed Video) port Video Memory Item Chipset Memory size Interface USB Port Item Chipset USB Compliancy Level OHCI Number of USB port Location...
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2400mAH UR18650F BATTERY LI-ION 6 CELLS-SONY 2400mAH US18650G7 BATTERY LI-ION 9 CELLS-SANYO 2400mAH UR18650F Li-ion 4800mAh 6cell and 7200mAh 9cell for Aspire 5500 4000mAh 6cell for Aspire 3600 53.3W 6cell and 79.9W 9cell for Aspire 5500 44.6W 6cell for Aspire 3600...
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Battery Item Package configuration Normal voltage Charge voltage LCD 14.1 inch Item Vendor & model name Screen Diagonal (mm) Active Area (mm) Display resolution (pixels) Pixel Pitch Pixel Arrangement Display Mode Typical White Luminance (cd/m also called Brightness Luminance Uniformity Contrast Ratio Response Time (Optical Rise Time/Fall Time)msec...
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LCD Inverter Item Brightness conditions Input voltage (V) Input current (mA) Output voltage (V, rms) Output current (mA, rms) Output voltage frequency (k Hz) AC Adaptor Item Input rating Maximum input AC current Inrush current Efficiency System Power Management ACPI mode Mech.
System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup.
BIOS Setup Utility. Insyde Software SCU Main Advanced ----Devices--------------------------------------------------- Product Name = TravelMate 3210 Manufacture Name = Acer BIOS Version = V1.00 VGA Version = 3104 HDD Model Name = HITACHI_DK23EA-40-(PM) HDD Serial Number = 123456789...
Main Insyde Software SCU Main Advanced ----Devices--------------------------------------------------- Product Name = TravelMate 3210 Manufacturer Name = Acer BIOS Version = V1.00 VGA Version = 3104 HDD Model Name = HITACHI_DK23EA-40-(PM) HDD Serial Number = 123456789 ATAPI Model Name = UJDA740 DVD/CDROM-(SM)
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Parameter L2 Cache This field displays CPU L2 cache size. It varies in CPU type. System Memory This field reports the memory size of system base memory. The size is fixed to 640 KB. Extended Memory This field reports the memory size of the extended memory in the system. Extended memory size = Total memory size - 2MB VGA Memory VGA Memory size:...
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Insyde Software SCU Main Advanced Date and Time Power On Display ˇ Quiet Boot ˇ LCD Auto DIM ˇ Network Boot _ F12 Boot Menu ˇ D2D Recovery Press <Tab> key to select a control. <OK> button or <Enter> key accept entries.
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NOTE: You can also enable Acer disc-to-disc system recovery via Alt+F10 during POST. Description Option: Option:...
Advanced The Advanced menu screen contains parameters involving your hardware devices. It also provides advanced settings of the system. Insyde Software SCU Main Advanced Infrared Port (FIR) Max. Graphics Memory ˇLegacy USB Support <Tab> <Right> <Left> for block select. <Up> <Down> for item select. <...
Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. Insyde Software SCU Main Advanced Set User Password Set Supervisor Password _ Lock HardDisk Drive Enter new password. Password will NOT be displayed The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings.
Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay. Insyde Software SCU Main Advanced Press <Tab>...
Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. Insyde Software SCU Main Advanced --------------Exit Saving Changes------------------ Press <OK> to save the current Setup parameters to CMOS RAM. <Tab> <Right> <Left> for block select. <Up> <Down> for item select. <...
BIOS Flash Utility The BIOS flash memory update is required for the following conditions: New versions of system programs New features or options Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Phlash utility.
Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge Small Philips screw driver Philips screwdriver Plastic flat head screw driver Tweezers...
General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: Turn off the power to the system and all peripherals. Unplug the AC adapter and all power and signal cables from the system. Remove the battery pack.
Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
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LCD Panel Screw List Item Description SCW HEX NYL I#R-40/O#4-40 L5.5 SCREW MACH WAFER M2*L4 NI CPU SCREW M2.5*6.5 (2.7KG) CPU SCREW M2.5*6.5 (4.5KG) SCRW WH MS+CBZ M2.5+L4 BLACK SCREW M2.5-6 SCREW M2*3 NYLON 1JMCPC-420325 SCREW M2.5X6 SCREW M2-3 SCRW M2.5*L3(NON NYLOK) SCREW M2.5-5 SCREW M3x4(86.9A524.4R0) SCREW WAFER NYLOK NI 2ML3...
Removing the Wireless LAN Card/the HDD Module/the Memory/the CPU/the ODD Module and the LCD Module Removing the Wireless LAN Card and the HDD Module Remove the two screws fastening the PCI door. Detach the PCI door. Disconnect the wireless antennae. Pop out the wireless LAN card then remove it.
Remove the two screws fastening the thermal door. Detach the thermal door from the main unit. Remove the four screws holding the thermal module. (Follow the order indicated by the numbers: 4, 3, 2 then1. Please reverse the order when you assemble the system). Disconnect the fan cablle as shown.
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Open the LCD module as shown and detach the middle cover carefully. Remove the two screws fastening the keyboard. Turn over the keyboard as shown. Disconnect the keyboard cable then remove the keyboard. Tear off the mylard festening the wireless antenna set. Pull out the wireless antenna from the main unit carefully.
Disassembling the Main Unit Separate the Main Unit Into the Upper and the Lower Case Assembly To separate the upper and the lower case assembly, remove six screws as shown. Turn over the main unit, remove 9 screws on the other side. Separate the main unit into the upper case assembly and the lower case assembly.
10. Detach the touchpad support from the upper case carefully. 11. Detach the touchpad from the upper case. 12. Disconnect the FFC from the touchpad. Disassembling the Lower Case Assembly Remove four screws fastening the main board to the lower case. Turn over the lower case assembly, then remove one screw on the other side as shown.
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Detach the VGA thermal from the VGA board. Disconnect the modem cable from the main board. 10. Remove the two screws fastening the modem board as shwon. 11. Disconnect the modem board from the main board. 12. Disconnect the modem cable from the modem board. 13.
Disassembling the LCD Module Remove the four screw caps as shown. Remove the four screws holding the LCD bezel. Then detach the LCD bezel from the LCD module. Remove the screw fastening the LCD inverter. Disconnect the LCD cable and disconnect the inverter cable, then remove the inverter. Remove the two screws fastening the LCD assembly to the LCD panel.
Disassembling the External Modules Disassembling the HDD Module Remove the two screws holding the HDD bracket on one side. Remove another two screws holding the HDD bracket on the other side. Then take the hard disc drive out of the HDD bracket. Disassembling the ODD Module Remove the two screws fastening the ODD bracket.
Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. Obtain the failing symptoms in as much detail as possible.
System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail.
If any of these devices do not work, reconnect the cable connector and repeat the failing operation. Memory check Memory errors might stop system operations, show error messages on the screen, or hang the system. Boot from the diagnostics diskette and start the doagmpstotics program (please refer to main board. Go to the diagnostic memory in the test items.
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Check the Power Adapter Unplug the power adapter cable from the computer and measure the output voltage at the plug of the power adapter cable. See the following figure If the voltage is not correct, replace the power adapter. If the voltage is within the range, do the following: Replace the System board.
Check the Battery Pack To check the battery pack, do the following: From Software: Check out the Power Management in control Panel In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct.
Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer.
Index of Error Messages Error Code List Error Codes <No error code> <No error code> Error Message List Error Messages Failure Fixed Disk Stuck Key Keyboard error Keyboard Controller Failed Keyboard locked - Unlock key switch Monitor type does not match CMOS - Run Setup Run “Load Default Settings” in BIOS Setup Utility. Shadow RAM Failed at offset: nnnn System RAM Failed at offset: nnnn Extended RAM Failed at offset: nnnn...
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Error Message List Error Messages Real time clock error Previous boot incomplete - Default configuration used Memory size found by POST differed from CMOS Diskette drive A error Incorrect Drive A type - run SETUP System cache error - Cache disabled CPU ID: DMA Test Failed Software NMI Failed...
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Error Message List No beep Error Messages No beep, power-on indicator turns off and LCD is blank. No beep, power-on indicator turns on and LCD is blank. No beep, power-on indicator turns on and LCD is blank. But you can see POST on an external CRT.
Insyde MobilePro BIOS POST Beep Code and POST Messages The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer.
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Beep Code “NO INTERRUPTS FROM TIMER 0” “UNEXPECTED AMOUNT OF MEMORY - RUN SCU” “CLOCK NOT TICKING CORRECTLY” The system clock does not working correctly. “TIME/DATA CORRUPT - RUN SCU” “MACHINE IS LOCKED - TURN KEY” “BOOT SECTOR 0 HAS CHANGED” Suspend-to-Disk partition MISSING!”...
Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error LCD backlight doesn't work LCD is too dark LCD brightness cannot be adjusted LCD contrast cannot be adjusted Unreadable LCD screen Missing pels in characters Abnormal screen Wrong color displayed LCD has extra horizontal or vertical lines displayed.
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Power-Related Symptoms Symptom / Error Battery can’t be charged PCMCIA-Related Symptoms Symptom / Error System cannot detect the PC Card (PCMCIA) PCMCIA slot pin is damaged. Memory-Related Symptoms Symptom / Error Memory count (size) appears different from actual size. Speaker-Related Symptoms Symptom / Error In Windows, multimedia programs, no sound comes from the computer.
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Power Management-Related Symptoms Symptom / Error Battery fuel gauge in Windows doesn’t go higher than 90%. System hangs intermittently. Peripheral-Related Symptoms Symptom / Error System configuration does not match the installed devices. External display does not work correctly. USB does not work correctly Print problems.
Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: Run the advanced diagnostic test for the system board in loop mode at least 10 times.
System Check” on page 57): Power-off the computer. Visually check them for damage. If any problems are found, replace the FRU. Remove or disconnect all of the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive...
JP16 LVDS Connector JP22 VGA Board Connector PCN1 AC-IN JP13 USB Port JP12 Reserved for Acer ezDock. (No ezDock for this model) JP14 Modem Board Connector External Display Port JP17 S-Video Port (No S-Video Port for this model) JP13 PCN1...
DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
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Aspire 3600/5500 FRU List Picture System- Cable Upper Case Assembly- CABLE Case/Cover/Bracket Assembly System- Part Name and Description VGA BOARD M26P 64MB FFC CABLE - T/P TO T/P BOARD BLUETOOTH CABLE MODEM CABLE POWER CORD-AUS POWER CORD-CHINA POWER CORD-DENMARK POWER CORD-EC POWER CORD-INDIA POWER CORD-ISREL POWER CORD-ITALIAN...
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Aspire 3600/5500 FRU List Picture System- 254; Upper Case Assembly- System- Upper Case Assembly- Upper Case Assembly- Lower Case Assembly- Lower Case Assembly- Lower Case Assembly- Communication Module CPU/Procussor Chapter 6 Part Name and Description STRIP COVER - AS LOWER CASE- UMA LOWER CASE- NON UMA 4 - WAY BUTTON TP SUPPORT...
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Aspire 3600/5500 FRU List Picture Combo Drive Module Module- Module- Module- Module Module- Module- Module- DVD RW Drive Module Module- Module- Module- Part Name and Description INTEL PENTIUM M DOTHAN 1.6GHZ 2M UFCBGA SL7EG B-1 STEPPING INTEL PENTIUM M 1.6G 2M 533FSB uFCPGA2 SL86G C-1 STEPPING INTEL PENTIUM M 1.73G 2M 533FSB uFCPGA2 SL7SA C-1 STEPPING...
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Aspire 3600/5500 FRU List Picture Module Module- Module- Module- Module Module- Module- Module- Module Module- Module- Module- HDD Module Chapter 6 Part Name and Description DVD DUAL MODULE 8X HLDS GWA-4082N (DL) DVD DUAL 8X DRIVE HLDS GWA-4082N (DL) DVD DUAL BEZEL - TRAY IN ODD BRACKET DVD DUAL MODULE PANASONIC UJ-845 (DL) SLOT IN...
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Aspire 3600/5500 FRU List Picture Module Module Module Module Module Module Module Module Module Module Module Module- Lower Case Assembly- Keyboard System- Part Name and Description HDD 40G 4200PRM SEAGATE ST94019A HDD 40G 2.5 IN. 420RPM TOSHIBA PLUTO MK4025GAS HGST 40G 2.5" 4200 MORAGA+ HTS424040M9AT00 13G1132 FW:A71A HDD 60GB 2.5 IN.
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Aspire 3600/5500 FRU List Picture Module- Module- 002, 003 Module Module- Module- Module- Module- Part Name and Description LCD BEZEL LCD BRACKET SET ASSY LCD MODULE 14.1 WXGA GLARE CMO (N141l 1-L03) W/O ANT-AS LCD 14.1 WXGA GLARE CMO (N141l 1-L03) LCD INVERTER LCD WIRE CABLE LCD PANEL WITH LOGO W/ANTENNA - AS...
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Aspire 3600/5500 FRU List Picture Module- Module- 002, 003 Mainboard System- Memory Heatsink System- System- Pointing Device Chapter 6 Part Name and Description LCD BEZEL LCD BRACKET SET MAINBOARD 915PM FOR VGA GLAN W/ READER PCMCIA SLOT W/O CPU MEMORY MAINBOARD 910GML UMA GLAN W/ PCMCIA SLOT W/O READER CPU MEMORY PCMCIA SLOT...
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Aspire 3600/5500 FRU List Picture Upper Case Assembly- Speaker Miscellaneous SCREW SCREW SCREW SCREW SCREW SCREW SCREW SCREW SCREW SCREW Part Name and Description TOUCHPAD SPEAKER SET (R&L) LCD RUBBER PAD LCD SCREW PAD LCD RUBBER NAME PLATE - AS-5500Z RUBBER FOOT - ONE PIN RUBBER FOOT - TWO PINS SCREW M2*3(NL)
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AFLASH Utility 39 Audio 23 Battery Pack 45 BIOS 19 package 19 password control 19 ROM size 19 ROM type 19 vendor 19 Version 19 BIOS Supports protocol 19 BIOS Utility 29 Basic System Settings 35 Navigating 30 Startup Configuration 36 System Security 38 Board Layout Bottom View 5, 72...
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System Block Diagram 3 System Check Procedures 56 System Memory 19 System Utilities 29 Touchpad Check 59 Troubleshooting 55 Undetermined Problems 70 USB 24 utility BIOS 29 Video 24 Index...