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Dell OptiPlex 7090 Tower Service Manual
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Dell OptiPlex 7090 Tower Service Manual

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OptiPlex 7090 Tower
Service Manual
Regulatory Model: D28M
Regulatory Type: D28M005
May 2021
Rev. A00

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Summary of Contents for Dell OptiPlex 7090 Tower

  • Page 1 OptiPlex 7090 Tower Service Manual Regulatory Model: D28M Regulatory Type: D28M005 May 2021 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Working inside your computer..................6 Safety instructions................................6 Before working inside your computer........................6 Safety precautions.................................7 Electrostatic discharge—ESD protection........................7 ESD field service kit ..............................8 Transporting sensitive components.......................... 9 After working inside your computer..........................9 Chapter 2: Removing and installing components................10 Recommended tools................................10 Screw List....................................
  • Page 4 Removing the processor fan and 65 W heat-sink assembly................36 Installing the processor fan and 65 W heat-sink assembly................37 Processor.................................... 38 Removing the processor............................38 Installing the processor.............................. 39 Graphics card..................................41 Removing the graphics card............................41 Installing the graphics card............................42 Graphical processing unit..............................
  • Page 5 System and setup password............................96 Assigning a system setup password........................97 Deleting or changing an existing system setup password................. 97 Chapter 5: Troubleshooting......................98 Dell SupportAssist Pre-boot System Performance Check diagnostics..............98 Running the SupportAssist Pre-Boot System Performance Check..............98 Diagnostic LED behavior..............................98 Diagnostic error messages............................100 System error messages..............................103...

  • Page 6: Chapter 1: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 7: Safety Precautions

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 8: Esd Field Service Kit

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 9: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. After working inside your computer About this task CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.

  • Page 10: Chapter 2: Removing And Installing Components

    Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document require the following tools: ● Phillips #0 screwdriver ● Phillips #1 screwdriver ●...

  • Page 11: Major Components Of Your System

    Table 1. Screw list (continued) Component Screw type Quantity Image Processor fan and 65 W heat-sink assembly #6-32 (Captive) VR heat sink #6-32 (Captive) System board #6-32 M2x4 Major components of your system 1. Side cover 2. 3.5-inch hard-drive assembly 3.

  • Page 12: Side Cover

    17. 2.5-inch hard-disk drive assembly NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.

  • Page 13: Installing The Side Cover

    Steps 1. Slide the release latch to release the cover from the computer. 2. Slide the side cover towards the rear of the computer and lift the cover away from the computer. Installing the side cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the side cover and provides a visual representation of the installation procedure.
  • Page 14 Steps 1. Locate the side cover slot on your computer. 2. Align the tabs on the side cover with the slots on the chassis. 3. Slide the side cover towards the front of the computer to install it. 4. The release latch automatically locks the side cover to the computer. Next steps 1.

  • Page 15: Front Bezel

    Front bezel Installing the front bezel Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the front bezel and provides a visual representation of the installation procedure. Steps 1.

  • Page 16: Hard-Drive Assembly

    2. Remove the side cover. About this task The following images indicate the location of the front bezel and provide a visual representation of the removal procedure. Steps 1. Pry the retention tabs to release the front bezel from the computer. 2.

  • Page 17: Removing The Secondary 2.5-Inch Hard-Disk Drive Assembly

    Steps 1. Disconnect the hard-drive data and power cables from the connectors on the 2.5-inch hard-drive module. 2. Press the release tabs on both the sides of the hard-drive bracket to release it from the slots on the computer chassis. 3.

  • Page 18: Removing The 2.5-Inch Hard-Disk Drive Bracket

    Steps 1. Disconnect the power cable and the black hard drive data cable from the connectors on the 2.5-inch hard-disk drive. NOTE: For secondary 2.5-inch hard-disk drive, the other end of the black hard drive data cable is connected to the SATA1 and SATA2 connectors on the system board.

  • Page 19: Installing The 2.5-Inch Hard-Disk Drive Bracket

    About this task The following images indicate the location of the hard-disk drive bracket and provide a visual representation of the removal procedure. Steps 1. Pull one side of the hard-disk drive bracket to disengage the pins on the bracket from the slots on the drive. 2.

  • Page 20: Installing The Secondary 2.5-Inch Hard-Disk Drive Assembly

    Steps 1. Align the hard-disk drive to the side of the hard-disk drive bracket. 2. Pull the other end of the hard-disk drive bracket to insert the pins on the bracket into the slot on the hard-disk drive. 3. Insert the hard-disk drive into the hard-disk drive bracket until it clicks into place. Next steps 1.

  • Page 21: Installing The Primary 2.5-Inch Hard-Drive Assembly

    Steps 1. Insert the hard-disk drive assembly into the slot on the computer until it clicks into place. 2. For 2.5-inch hard-disk drive set as secondary, connect the black hard drive data cable and power cable to the connectors on the 2.5-inch hard drive.

  • Page 22: 3.5 In. Hard-Drive Assembly

    Steps 1. Insert the hard-drive assembly into the slot on the computer until it clicks into place. 2. Connect the hard-drive data and power cables to the connectors on the 2.5-inch hard-drive module. Next steps 1. Install the side cover. 2.

  • Page 23: Removing The 3.5-Inch Hard-Disk Drive Bracket

    About this task The following images indicate the location of the 3.5-inch hard-disk drive assembly and provide a visual representation of the removal procedure. Steps 1. Disconnect the data and power cables from the 3.5-inch hard-disk drive module. 2. Push the securing tab to release the hard-disk drive assembly from the chassis. 3.

  • Page 24: Installing The 3.5-Inch Hard-Disk Drive Bracket

    About this task The following image indicates the location of the 3.5-inch hard-disk drive bracket and provides a visual representation of the removal procedure. Steps 1. Pry one side of the hard-disk drive bracket edge to release the tabs on the bracket from the slots on the hard-disk drive. 2.

  • Page 25: Installing The 3.5-Inch Hard-Disk Drive Assembly

    Steps 1. Place the hard-disk drive into the hard-disk drive bracket and align the tabs on the bracket with the slots on the hard-disk drive. 2. Snap the hard-disk drive into the hard-disk drive bracket. Next steps 1. Install the 3.5-inch hard-disk drive assembly.
  • Page 26 Steps 1. Slide and insert the 3.5-inch hard-disk drive assembly into the hard-disk drive slot. 2. Replace the EMI shield on the chassis. 3. Align the hard-disk drive assembly with the tabs on the chassis. 4. Route the power cable and the data cable through the routing guides on the hard-disk drive assembly and connect the cables to the hard-disk drive.

  • Page 27: Solid-State Drive

    Solid-state drive Installing the M.2 2230 PCIe solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the solid-state drive and provides a visual representation of the installation procedure.
  • Page 28 Steps 1. Remove the screw (M2x3.5) that secures the solid-state drive to the system board. 2. Slide and lift the solid-state drive off the system board. NOTE: Repeat the above procedure for removing the other solid-state drive. Removing and installing components...

  • Page 29: Installing The M.2 2280 Pcie Solid-State Drive

    Installing the M.2 2280 PCIe solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the solid-state drive and provides a visual representation of the installation procedure.

  • Page 30: Removing The M.2 2230 Pcie Solid-State Drive

    Steps 1. Align the notch on the solid-state drive with the tab on the solid-state drive connector. 2. Insert the solid-state drive at a 45-degree angle into the slot on the system board. 3. Replace the screw (M2x3.5) to secure the M.2 2280 solid-state drive to the system board. NOTE: Repeat the above procedure for installing the other solid-state drive.

  • Page 31: Memory Module

    Memory module Removing the memory module Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. About this task The following images indicate the location of the memory module and provide a visual representation of the removal procedure. Steps 1.

  • Page 32: Processor Fan And Heat-Sink Assembly

    Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it.

  • Page 33: Removing The Processor Fan

    Steps 1. Disconnect the processor-fan cable from the connector on the system board. 2. In the reverse sequential order (4->3->2->1), loosen the four captive screws that secure the processor fan and heat-sink assembly to the system board. 3. Lift the processor fan and heat-sink assembly from the system board. Removing the processor fan Prerequisites 1.

  • Page 34: Installing The Processor Fan

    Steps 1. Remove the six screws that secure the processor fan to the heat-sink assembly. 2. Lift the processor fan from the heat-sink. 3. Remove the two screws that secure the metal plate to the processor fan. 4. Lift the metal plate away from the processor fan. Installing the processor fan Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 35: Installing The Processor Fan And 125 W Heat-Sink Assembly

    Steps 1. Align and place the heat-sink metal plate above the processor fan and replace the two screws to secure the metal plate to the processor fan. 2. Insert the processor fan into its slot in the heat-sink. 3. Replace the six screws to secure the processor fan to the heat-sink assembly. Next steps 1.

  • Page 36: Removing The Processor Fan And 65 W Heat-Sink Assembly

    About this task The following image indicates the location of the processor fan and 125 W heat-sink and provides a visual representation of the installation procedure. Steps 1. Align the screws on the processor fan and heat-sink assembly with the screw holders on the system board and place the processor fan and heat-sink assembly on the processor.

  • Page 37: Installing The Processor Fan And 65 W Heat-Sink Assembly

    CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils in your skin can reduce the heat transfer capability of the thermal grease. 2. Remove the side cover. About this task The following images indicate the location of the processor fan and heat-sink and provide a visual representation of the removal procedure.

  • Page 38: Processor

    Steps 1. Align the screw holes on the processor fan and heat-sink assembly with the screw holes on the system board. 2. Tighten the four captive screws that secure the processor fan and heat-sink assembly to the system board. 3. Connect the processor-fan cable to the connector on the system board. Next steps 1.

  • Page 39: Installing The Processor

    Steps 1. Press down and push the release lever away from the processor to release it from the securing tab. 2. Lift the lever upward to lift the processor cover. CAUTION: When removing the processor, do not touch any of the pins inside the socket or allow any objects to fall on the pins in the socket.
  • Page 40 Steps 1. Ensure that the release lever on the processor socket is fully extended in the open position. 2. Align the notches on the processor with the tabs on the processor socket and place the processor in the processor socket. NOTE: The pin 1 corner of the processor has a triangle that aligns with the triangle on the pin 1 corner on the processor socket.

  • Page 41: Graphics Card

    Graphics card Removing the graphics card Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. About this task The following images indicate the location of the graphics card and provide a visual representation of the removal procedure. Steps 1.

  • Page 42: Installing The Graphics Card

    Installing the graphics card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the graphics card and provide a visual representation of the installation procedure. Steps 1.

  • Page 43: Graphical Processing Unit

    Graphical processing unit Removing the powered GPU Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. About this task The following images indicate the location of the powered graphical processing unit and provide a visual representation of the removal procedure.

  • Page 44: Installing The Powered Gpu

    Steps 1. Disconnect the two power cables from the connectors on the powered GPU through the cable holder. 2. Unroute the power cable from the retention tab on the cable holder. 3. Press the securing clips on both side of the power-cable holder and slide the powered GPU cable holder out of the computer.
  • Page 45 Steps 1. Align the powered GPU with the PCI-Express card connector on the system board. 2. Using the alignment post, connect the powered GPU in the connector and press down firmly. Ensure that the powered GPU is firmly seated. 3. Lift the pull tab to close the PCIe door. Removing and installing components...

  • Page 46: Coin-Cell Battery

    4. Align the triangles on the powered GPU cable holder with the triangles on the chassis. 5. Place the powered GPU cable holder on the computer chassis until it clicks to place. 6. Route the power cable through the retention tab on the cable holder. 7.

  • Page 47: Installing The Coin-Cell Battery

    Installing the coin-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the coin-cell battery and provides a visual representation of the installation procedure.

  • Page 48: Installing The Wlan Card

    About this task The following images indicate the location of the wireless card and provide a visual representation of the removal procedure. Steps 1. Remove the (M2x3.5) screw that secures the WLAN card to the system board. 2. Lift the WLAN card bracket away from the WLAN card. 3.
  • Page 49 Steps 1. Connect the antenna cables to the WLAN card. The following table provides the antenna-cable color scheme for the WLAN card of your computer. Table 2. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Main (white triangle) White Auxiliary (black triangle) Black...

  • Page 50: Slim Optical-Drive

    Slim optical-drive Removing the Slim optical drive Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. About this task The following images indicate the location of the slim ODD and provide a visual representation of the removal procedure. Steps 1.

  • Page 51: Installing The Slim Optical Drive

    Installing the Slim optical drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the slim ODD and provide a visual representation of the installation procedure. Steps 1.

  • Page 52: Slim Optical-Drive Bracket

    Slim optical-drive bracket Removing the slim-ODD bracket Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the slim Optical Disk Drive. About this task The following images indicate the location of the slim-ODD bracket and provide a visual representation of the removal procedure.

  • Page 53: Chassis Fan

    Steps 1. Align and place the slim-ODD bracket on the ODD slots. 2. Snap the slim-ODD bracket into the slim ODD. Next steps 1. Install the slim Optical Disk Drive. 2. Install the side cover. 3. Follow the procedure in after working inside your computer.

  • Page 54: Installing The Chassis Fan

    Steps 1. Locate the chassis fan. 2. Disconnect the fan cable from the connector on the system board. 3. Gently pull the rubber grommets to release the fan from the chassis. 4. Remove the fan off the chassis. Installing the chassis fan Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 55: Voltage Regulator Heat Sink

    Steps 1. Insert the rubber grommets on the chassis. 2. Align the slots on the fan with the rubber grommets on the chassis. 3. Route the rubber grommets through the slots on the fan and pull the rubber grommets until the fan snaps into position. 4.

  • Page 56: Installing The Vr Heat Sink

    WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it. CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils in your skin can reduce the heat transfer capability of the thermal grease.

  • Page 57: Speaker

    Steps 1. Remove the liner behind the VR heatsink module. 2. Align and adhere the VR heatsink on the system board. 3. Tighten the two captive screws that secure the VR heatsink to the system board. Next steps 1. Install the side cover.

  • Page 58: Installing The Speaker

    Steps 1. Disconnect the speaker cable from the connector on the system board. 2. Press the tab and slide the speaker along with the cable from the slot on the chassis. Installing the speaker Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the speaker and provides a visual representation of the installation procedure.

  • Page 59: Power Button

    Steps 1. Press and slide the speaker in the slot on the chassis until it snaps into place. 2. Connect the speaker cable to the connector on the system board. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer.

  • Page 60: Installing The Power Button

    Steps 1. Disconnect the power-button cable from the connector on the system board. 2. Press the release tabs on the power-button head and slide the power-button cable out from the front-side chassis of the computer. 3. Pull the power-button cable out from the computer. Installing the power button Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 61: Power-Supply Unit

    Steps 1. Insert the power-button cable into the slot from the front-side of the computer, and press the power-button head until it clicks into the place in the chassis. 2. Align and connect the power-button cable to the connector on the system board. Next steps 1.
  • Page 62 About this task The following images indicate the location of the power-supply unit and provide a visual representation of the removal procedure. Removing and installing components...

  • Page 63: Installing The Power-Supply Unit

    Steps 1. Lay the computer on the right side. 2. Disconnect the power cables from the system board and unroute them from the routing guides on the chassis. 3. Remove the three (#6-32) screws that secure the power-supply unit to the chassis. 4.
  • Page 64 Removing and installing components...

  • Page 65: Removing The Power-Supply Unit (For Systems With Powered Gpu)

    Steps 1. Slide the power-supply unit into the chassis until the securing tab snaps into position. 2. Replace the three (#6-32) screws to secure the power-supply unit to the chassis. 3. Route the power cable through the routing guides on the chassis and connect the power cables to their respective connectors on the system board.
  • Page 66 NOTE: Note the routing of all cables as you remove them so that you can route them correctly while you are replacing the power-supply unit. About this task The following images indicate the location of the power-supply unit and provides a visual representation of the removal procedure.
  • Page 67 Removing and installing components...

  • Page 68: Installing The Power-Supply Unit (For Systems With Powered Gpu)

    Steps 1. Lay the computer on the right side. 2. Disconnect the power cables from the connectors on the powered GPU through the cable holder. 3. Unroute the power cable from the retention tab on the cable holder. 4. Press the securing clips on both side of the cable holder and slide the powered GPU cable holder out of the computer. 5.
  • Page 69 Removing and installing components...
  • Page 70 Steps 1. Slide the power-supply unit into the chassis until the securing tab snaps into position. 2. Replace the three screws (#6-32) that secure the power-supply unit to the chassis. 3. Route the power cable through the routing guides on the chassis and connect the power cables to their respective connectors on the system board.

  • Page 71: Intrusion Switch

    4. Align the triangles on the powered GPU cable holder with the triangles on the chassis. 5. Place the powered GPU cable holder on the computer chassis until it clicks to place. 6. Route the power cable through the retention tab on the cable holder. 7.

  • Page 72: Installing The Intrusion Switch

    Installing the intrusion switch Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the intrusion switch and provides a visual representation of the installation procedure.

  • Page 73: Installing Optional I/O Modules (Type-C/Hdmi/Vga/Dp/Serial)

    About this task The following images indicate the location of the optional I/O Modules and provide a visual representation of the removal procedure. Steps 1. Remove the two (M3X3) screws that secure the optional i/O module to the computer chassis. 2.

  • Page 74: System Board

    Steps 1. To remove the dummy metal bracket, insert a flat-head screwdriver in the hole of the bracket, push the bracket to release the bracket, and then lift the bracket out from the system. 2. Insert the optional I/O module (Type-C/HDMI/VGA/DP/Serial) into its slot from the inside of your computer. 3.
  • Page 75 NOTE: Before disconnecting the cables from the system board, note the location of the connectors so that you can reconnect the cables correctly after you replace the system board. 2. Remove the side cover. 3. Remove the front bezel. 4. Remove the memory module.
  • Page 76 10. Two SATA1/2 connector (black) 11. SATA3 connector (white) 12. SATA power cable connector 13. Coin-cell battery 14. M.2 WLAN connector 15. System power connector 16. Internal speaker connector 17. Thunderbolt header 18. M.2 PCIe SSD connector 19. PCIe x4 (Slot4) 20.
  • Page 77 Removing and installing components...
  • Page 78 Steps 1. Remove the (#6-32) screw that secures the front I/O-bracket to the chassis. 2. Slide and remove the front I/O-bracket from the chassis. 3. Disconnect the power cables that are connected to the system board and unroute them from the routing guides on the chassis.

  • Page 79: Installing The System Board

    4. Remove the eight (#6-32) screws that secure the system board to the chassis. 5. Remove the (M2x4) screw that secures the system board to the chassis. 6. Lift the system board at an angle and remove the system board off the chassis. Installing the system board Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 80 18. M.2 PCIe SSD connector 19. PCIe x4 (Slot4) 20. PCI (Slot3) 21. PCIe x16 (Slot2) 22. PCIE x1 (Slot1) 23. System fan connector 24. Chassis Intrusion Detection connector 25. Type-C connector 26. Processor socket 27. Video connector The following images indicate the location of the system board and provide a visual representation of the installation procedure. Removing and installing components...
  • Page 81 Removing and installing components...
  • Page 82 Steps 1. Slide the front I/O-ports on the system board into the front I/O-slots on the chassis and align the screw holes on the system board with the screw holes on the chassis. 2. Replace the (M2x4) screw to secure the system board to the chassis. 3.
  • Page 83 4. Route the power cable through the routing guides on the chassis and connect the power cables to their respective connectors on the system board. 5. Align the front I/O-bracket with the slots on the chassis. 6. Replace the (#6-32) screw that secures the front I/O-bracket to the chassis. Next steps 1.

  • Page 84: Chapter 3: Software

    This chapter details the supported operating systems along with instructions on how to install the drivers. Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ SLN128938.

  • Page 85: Chapter 4: System Setup

    Boot menu Press <F12> when the Dell logo appears to initiate a one-time boot menu with a list of the valid boot devices for the system. Diagnostics and BIOS Setup options are also included in this menu. The devices listed on the boot menu depend on the bootable devices in the system.

  • Page 86: Boot Sequence

    Boot sequence enables you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self-Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ●...
  • Page 87 Table 3. System setup options—System information menu (continued) Overview Memory Information Memory Installed Displays the total computer memory installed. Memory Available Displays the total computer memory available. Memory Speed Displays the memory speed. Memory Channel Mode Displays single or dual channel mode. Memory Technology Displays the technology that is used for the memory.
  • Page 88 Table 4. System setup options—Boot Configuration menu (continued) Boot Configuration By default, the custom mode option is not enabled. Custom Mode Key Management Select the custom values for expert key management. Table 5. System setup options—Integrated Devices menu Integrated Devices Date/Time Displays the current date in MM/DD/YYYY format and current time in HH:MM:SS AM/PM format.
  • Page 89 Table 6. System setup options—Storage menu (continued) Storage Device Displays the SATA HDD device information of the computer. SATA-1 Type Displays the SATA HDD type information of the computer. Device Displays the SATA HDD device information of the computer. SATA-2 Type Displays the SATA HDD type information of the computer.
  • Page 90 Table 8. System setup options—Connection menu (continued) Connection Wireless Device Enable WLAN Enable or disable the internal WLAN device By default, the option enabled. Bluetooth Enable or disable the internal Bluetooth device By default, the option enabled. Enable UEFI Network Stack Enable or disable UEFI Network Stack and controls the on-board LAN Controller.
  • Page 91 Table 10. System setup options—Security menu Security TPM 2.0 Security TPM 2.0 Security On Enable or disable TPM 2.0 security options. By default, the TPM 2.0 Security On option is enabled. Attestation Enable Enables to control whether the Trusted Platform Module (TPM) Endorsement Hierarchy is available to the operating system.
  • Page 92 Allow Non-Admin PSID Revert Enable Allow Non-Admin PSID Revert Controls access to the Physical Security ID (PSID) revert of NVMe hard-drives from the Dell Security Manager prompt. By default, the option is disabled. Table 12. System setup options—Update, Recovery menu...
  • Page 93 By default, the option is enabled. Dell Auto OS Recovery Threshold Controls the automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery Tool. By default, the threshold value is set to 2. Table 13. System setup options—System Management menu...
  • Page 94 Table 15. System setup options—Pre-boot Behavior menu Pre-boot Behavior Warning and Errors Enable or disable the action to be done when a warning or error is encountered. By default, the Prompt on Warnings and Errors option is enabled. Fastboot Enable to set the speed of the boot process. By default, the Thorough option is enabled.

  • Page 95: Updating The Bios In Windows

    Steps 1. Restart the computer. 2. Go to Dell.com/support. ● Enter the Service Tag or Express Service Code and click Submit. ● Click Detect Product and follow the instructions on screen. 3. If you are unable to detect or find the Service Tag, click Choose from all products.

  • Page 96: Updating Your System Bios Using A Usb Flash Drive

    3. Insert the USB flash drive into the computer that requires the BIOS update. 4. Restart the computer and press F12 when the Dell logo appears to display the One Time Boot Menu. 5. Using arrow keys, select USB Storage Device and press Enter.

  • Page 97: Assigning A System Setup Password

    NOTE: System and setup password feature is disabled. Assigning a system setup password Prerequisites You can assign a new System or Admin Password only when the status is in Not Set. About this task To enter the system setup, press F2 immediately after a power-on or reboot. Steps 1.

  • Page 98: Chapter 5: Troubleshooting

    Check diagnostics About this task SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to: ●...
  • Page 99 Table 20. Diagnostic LED behavior (continued) Blinking pattern Amber White Problem description Suggested resolution CPU failure ● Run the Dell Support Assist/Dell Diagnostics tool. ● If problem persists, replace the system board. System board failure (included ● Flash latest BIOS version BIOS corruption or ROM ●...

  • Page 100: Diagnostic Error Messages

    The computer cannot identify the drive type. Shut down the computer, remove the hard drive, and boot the computer from an optical drive. Then, shut down the computer, reinstall the hard drive, and restart the computer. Run the Hard Disk Drive tests in Dell Diagnostics. Troubleshooting...
  • Page 101 Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in Dell Diagnostics. INSERT BOOTABLE MEDIA The operating system is trying to boot to non-bootable media, such as an optical drive.
  • Page 102 The operating system cannot find a specific track on the hard drive. SHUTDOWN FAILURE A chip on the system board may be malfunctioning. Run the System Set tests in Dell Diagnostics. If the message reappears, Contact Dell. TIME-OF-DAY CLOCK LOST POWER System configuration settings are corrupted. Connect your computer to an electrical outlet to charge the battery.

  • Page 103: System Error Messages

    The computer failed to complete the boot routine three system have failed at checkpoint [nnnn]. For consecutive times for the same error. help in resolving this problem, please note this checkpoint and contact Dell Technical Support CMOS checksum error RTC is reset, BIOS Setup default has been loaded.

  • Page 104: Chapter 6: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 23. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...

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