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Honeywell CIU 888 Troubleshooting And Maintenance Manual
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Honeywell CIU 888 Troubleshooting And Maintenance Manual

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Trouble shooting & Maintenance Guide
Release R140

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Summary of Contents for Honeywell CIU 888

  • Page 1 Trouble shooting & Maintenance Guide Release R140...

  • Page 3: Preface

    Preface PREFACE General The overall health of the CIU 888 and of the connected tank gauges should be monitored to ensure that the system continues to work. When problems occur, these should be resolved in an appropriate manner as soon as possible to limit any potential downtime as much as possible.
  • Page 4 Preface This page is intentionally left blank Troubleshooting & Maintenance Guide Part No.: 4417594_Rev11 CIU 888...

  • Page 5: Table Of Contents

    1.4.2 For CIU 888 redundant system: ....... . . 1-19...

  • Page 6: Table Of Contents

    APPENDIX A List of Abbreviations ......... .A-1 Troubleshooting & Maintenance Guide Part No.: 4417594_Rev11 CIU 888...

  • Page 7: Chapter 1 Diagnostics

    CIU 888 Web interface, refer to section 1.3  1.1 Ring of light The ring of light located at the front of the CIU 888 indicates high level statuses of the CIU 888 (see FIGURE 1-1). FIGURE 1-1 CIU 888: Ring of light The behavior of the ring of light is specified by color and movement (and speed of movement) as described in TABLE 1-1.

  • Page 8: Ciu 888 Display

    Diagnostics 1.2 CIU 888 display The CIU 888 display located at the front of the CIU 888 gives users access to various screens for monitoring and diagnosing the health of the CIU 888 and the connection status of the gauges connected to the CIU 888.

  • Page 9: Status Dashboard

    Configuration Manual CIU 888 (Part No. 4417593) for more information. Configuration option Gives access to display screens enabling users to reset the CIU 888 to the factory defaults, and to setup redundancy. Refer to section 1.4 for more information.
  • Page 10 The W&M relevant configuration settings are locked and cannot be changed. Redundancy status Indicates the current role of the CIU 888, which CIU 888 is currently scanning and if one the CIU 888s is in critical state. This is the primary CIU 888. Redundancy is not available.
  • Page 11 'Running'. Security option Not supported currently. Software option Gives access to information about the software version. Refer to section 1.2.3 for more information. Hardware option Not supported currently. Part No.: 4417594_Rev11 Troubleshooting & Maintenance Guide CIU 888 1 - 5...

  • Page 12: Status Dashboard Option States

    All of the underlying options are not in error state and one or more options are in service advised state. 1.2.2 Viewing the status of the CIU 888 ports The Ports option in the Status Dashboard provides access to detailed information for all physically available ports.
  • Page 13 The Option Slot screen is displayed (see FIGURE 1-5). The name of the selected option slot is shown at the top of the screen preceded by the health state of the option slot. FIGURE 1-5 CIU 888 display: Option Slot screen Part No.: 4417594_Rev11 Troubleshooting & Maintenance Guide CIU 888...

  • Page 14: Viewing The Version Of The Ciu 888 Display Software

    The Software option in the Status Dashboard provides access to information about the version of the CIU 888 display software. Perform the following steps to view the version of the CIU 888 display software: 1. Highlight the Software option in the Status Dashboard using the display keys.

  • Page 15: Ciu 888 Web Interface

    Perform the following steps to view the data provided by the CIU 888: 1. Connect the PC or laptop to the Service port of the CIU 888 using the Ethernet cable. The Service port is located at the front of the CIU 888 (see FIGURE 1-7).
  • Page 16 Diagnostics 2. Launch Internet Explorer 10 or 11. 3. Enter the IP address of the CIU 888 in the address bar of Internet Explorer. The IP address is: 192.168.1.1. Next, press the Enter key. The CIU 888 Login window is displayed.
  • Page 17 All the failed parameters are signified by a red dot. The failed parameter is displayed in an expanded state and the corresponding sub- parameters are listed. The diagnostic data provided by the CIU 888 is described in TABLE 1-5. TABLE 1-5...
  • Page 18 The available free space on the data partition of the CompactFlash is checked during the first startup of the CIU 888. If the available space is less than 2 GB (2048 MB), then the CIU 888 will power down and an event record will be created.
  • Page 19 Average CPU usage Displays the percentage of the CPU that on average is used. Operational hours since last Displays the number of hours the CIU 888 has been startup operational since the last startup. CIU version Displays the version of the CIU 888.

  • Page 20: Ciu System Status

    Diagnostics Item Description Last power up time Displays the date and time when the CIU 888 was last powered up. When the CIU 888 is powered up, and event record is created. Last power down time Displays the date and time when the CIU 888 was last powered down.

  • Page 21: Range Legend

    Normal: defines that the parameter is healthy (green dot) Warning: defines that the parameter may partially be out of range (orange dot) Fail: defines that the parameter is totally out of range (red dot) Part No.: 4417594_Rev11 Troubleshooting & Maintenance Guide CIU 888 1 - 15...

  • Page 22: Logs

    Diagnostics FIGURE 1-10 Range Legend 1.3.3 Logs The Logs function of the CIU 888 Web interface enables users to view audit and event records that were logged by the CIU 888. Examples of records that are logged are: Power on/off ...
  • Page 23 4. Click the Download Events button to download and save the logged event records on your PC. By default, the logged event records are saved in a text file (*.txt format). Part No.: 4417594_Rev11 Troubleshooting & Maintenance Guide CIU 888 1 - 17...

  • Page 24: Reset To Factory Defaults

    1.4 Reset to factory defaults The Configuration option in the Status Dashboard provides access to a display screen to reset the CIU 888 to the factory defaults. A Reset to factory defaults operation sets the CIU 888 back to the default database, and resets the password to the default password (i.e.

  • Page 25: For Ciu 888 Redundant System

    1. Disconnect the synchronization link cable between the redundant pair. 2. Factory reset the CIU 888 device(s) that are required to be reset using the LCD display and keyboard. 3. Restart the device. 4. Reconnect the synchronization link cable between the redundant pair.
  • Page 26 Diagnostics This page is intentionally left blank Troubleshooting & Maintenance Guide Part No.: 4417594_Rev11 1 - 20 CIU 888...

  • Page 27: Chapter 2 Software Troubleshooting And Error Messages

    CIU 888. Furthermore, this chapter provides an overview of error messages that may be displayed when working with the Ensite Pro to CIU 888 Migration Tool or the CIU 888 Web interface.
  • Page 28 Note: Refer to the Configuration Man- ual CIU 888 (Part No. 4417584). Unable to log in to CIU 888 Web inter- During commissioning of redundant 1. Log in to CIU 888 Web interface face of secondary CIU 888 with con- system setup Reset to Factory set- using factory default password.
  • Page 29 Ensure that communication between and gauge failed. CIU 888 and gauge is OK. When uploading site configuration to User is already logged on to CIU 888. Close any existing session with CIU 888 using Service tool/Migration CIU 888 before uploading site config- tool following message is displayed: uration to CIU 888.
  • Page 30 FlexConn address is not configured Configure the FlexConn address for radar gauges from Engauge get time- for radar gauges in CIU 888. all radar gauges in CIU 888 using the out error. CIU 888 Web interface. The Flexconn commands sent by...
  • Page 31 TCP/IP ports. modbus TCP/IP port, do IP configura- tion properly. CIU 888 ring of light goes to red indi- During update configurations CRC Perform factory reset via LCD and cating fatal failure during operation. values are not getting updated.
  • Page 32 & events. In temperature profile record, element Improper configuration in the guage. Properly configure the guage. Position values are zero in Modbus host for TRL2 990 with VITO. Troubleshooting & Maintenance Guide Part No.: 4417594_Rev11 2 - 6 CIU 888...

  • Page 33: Error Messages

    2.2.1 Ensite Pro to CIU 888 Migration Tool error messages Error messages that may be displayed when uploading a site configuration to the CIU 888 using the Migration tool are divided in: Error messages that may be displayed when the “Create New ...
  • Page 34 Send Configuration Failed - License Trying to upload site configuration to Possible solutions: Mismatch Error - License supports xx CIU 888 with number of tanks  Install license with more number tanks Configuration Downloaded con- exceeding number of tanks supported of tanks supported.

  • Page 35: Migration Tool Error Messages: "Update Configuration

    2.2.3 Migration tool error messages: “Update Configuration” TABLE 2-3 lists the error messages that may occur when uploading a site configuration to the CIU 888 using the Ensite Pro to CIU 888 Migration Tool and the “Update Configuration” option selected.
  • Page 36 Must not contain special char- acters ! and “ Session expired. Session used for processing has Log in to CIU 888 again with user- expired due to inactivity or login by name and password. other source (Either by Migration tool...
  • Page 37 USB port of to the USB port located in front of CIU without inserting USB flash drive into CIU 888. front USB port of CIU 888. 2. Retry operation. 3. Contact Honeywell Enraf if problem persists. Part No.: 4417594_Rev11 Troubleshooting &...
  • Page 38 No new firmwares found USB flash drive inserted into front 1. Copy firmware files that need to USB port of CIU 888 does not contain be installed on CIU 888 to USB any firmware files to install. flash drive (not inside any folders).
  • Page 39 Failed to get log levels diag.html was invoked before per- 1. Perform “Create new configu- forming "Create new configuration" ration” using Migration tool. using Migration tool. 2. Invoke diag.html. Part No.: 4417594_Rev11 Troubleshooting & Maintenance Guide CIU 888 2 - 13...
  • Page 40 Software Troubleshooting and Error Messages This page is intentionally left blank Troubleshooting & Maintenance Guide Part No.: 4417594_Rev11 2 - 14 CIU 888...

  • Page 41: Chapter 3 Hardware Troubleshooting

    3.1 Nothing visible on CIU 888 display and CIU 888 is not responding Problem After switching the CIU 888 on nothing is shown on the CIU 888 display and the CIU 888 is not responding. Solution Perform the following steps: 1.
  • Page 42 The first two LEDs (12 Volts and 5 Volts) light up (see FIGURE 3-2). FIGURE 3-2 CIU 888: First two power LEDs of carrier board light up ii. The COM express module starts. iii. All six LEDs light up (see FIGURE 3-3).

  • Page 43: Boot Failure

    1. Perform a power cycle by switching the CIU 888 off and back on using the on/off switch at the back of the CIU 888. 2. Connect a VGA monitor to the VGA port at the back the CIU 888 to view the BIOS messages (memory module error, corrupted BIOS settings, et cetera.).

  • Page 44: User Interface Failure During Communication Via Service Port

    Replace a defective display board or have it replaced. 3.5 Fixed serial or Ethernet port is not working Problem A fixed serial or Ethernet port of the CIU 888 is not working (see FIGURE 3-5). FIGURE 3-5 CIU 888: Fixed ports NOTE: All fixed ports are part of the carrier board.

  • Page 45: Field Interface Card Is Not Working

    NOTE: Currently, no field repairs of the carrier board are possible 3.6 Field interface card is not working Problem A field interface card installed in the CIU 888 is not working (see FIGURE 3-6). FIGURE 3-6 CIU 888: Field interface cards...
  • Page 46 Hardware Troubleshooting This page is intentionally left blank Troubleshooting & Maintenance Guide Part No.: 4417594_Rev11 3 - 6 CIU 888...

  • Page 47: Chapter 4 Maintenance

    4.1.1 Cooling To prevent the CIU 888 from overheating, it is recommended to clean the heat sinks of the CIU 888 regularly to ensure a good air flow. 4.1.2 Lithium battery The lithium battery built into the CIU 888 is used for powering the real- time clock during power-off situations.
  • Page 48 Maintenance This page is intentionally left blank Troubleshooting & Maintenance Guide Part No.: 4417594_Rev11 4 - 2 CIU 888...
  • Page 49 Central Processing Unit FPGA Field-Programmable Gate Array Gauge Processing Unit Internet Protocol Liquid-Crystal Display Light-Emitting Diode Personal Computer Random Access Memory Recommended Standard Video Graphics Array W&M Weights and Measures Part No.: 4417594_Rev11 Troubleshooting & Maintenance Guide CIU 888 A - 1...
  • Page 50 This page is intentionally left blank Troubleshooting & Maintenance Guide Part No.: 4417594_Rev11 A - 2 CIU 888...
  • Page 51 +1 800 423 9883 or +1 215 641 3610 E-mail: HFS-TAC-SUPPORT@honeywell.com Copyright © 2019 - Honeywell All rights reserved. No part of this manual may be reproduced in any form, by print, photoprint, microfilm or any other means without the written permission from Honeywell.
  • Page 52 For More Information To learn more about Honeywell Enraf’s solutions, contact your Honeywell Enraf account manager or visit www.honeywellenraf.com. Americas Asia Pacific Honeywell Enraf Americas, Inc. 2000 Honeywell Pte Ltd. Northfield Ct. Roswell, GA 30076 USA 17 Changi Business Park Central 1...

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