Resetting The Table Switch To Fix Issues With Touch 10 Controllers; Configuring Cisco Unified Communications Manager For Your Cisco Telepresence System - Cisco TelePresence IX5000 First-Time Setup

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Table of Contents

Resetting the Table Switch to Fix Issues with Touch 10

Controllers

If your Touch 10 controller shows a blank screen, or stays in maintenance mode without initializing, a

possible cause could be that the switch in the table did not receive its configuration from the codec,

which can cause the Touch 10 controller to not receive Power over Ethernet (PoE) from the switch. This

condition requires that you reset the switch back to factory defaults and reboot the codec by completing

the following steps:

Press and hold the Mode button for 11 seconds.

Step 1

Note

The switch LEDs begin blinking after three seconds, and stop blinking seven seconds later. Then, the

switch reboots and loses its configuration.

Restart the codec by logging in to the IX5000 administration GUI and clicking Restart/Reset.

Step 2

The default IP address for the GUI is 169.254.1.1, and the default username and password is

admin/cisco.

If you have already configured your codec, the IP address would be different.

The switch regains its configuration and the Touch 10 controller successfully initialize.

To prevent this issue, use the power-on procedure as described in the

Tip

and Software Installation Procedure" section on page

Configuring Cisco Unified Communications Manager for Your

Cisco TelePresence System

Before you can use your system, you need to configure your system in Unified CM.

You can configure your system and complete all steps in this chapter before you add your system to

Unified CM, but you will not be able to complete any of the following actions until you register your

device:

•

To configure your device in Unified CM, complete the following steps:

Make sure that your Unified CM software has the latest device package version.

Step 1

To find out the latest Unified CM device package for your IX version, see the

Communications Manager Device Package Compatibility Matrix

OL-27038-01

The Mode button is on the front and underside of the switch, on the same side as the power plug.

The Touch controller cannot download its software from Unified CM and you receive an error in the

logs.

You cannot place or receive calls.

The device description is incorrect in the IX5000 administration GUI.