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Huawei eSpace 7910 User Manual
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Huawei eSpace 7910 User Manual

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eSpace 7910 IP Phone
V100R001C30SPC300
User Guide
Issue
04
Date
2014-01-18
HUAWEI TECHNOLOGIES CO., LTD.

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Summary of Contents for Huawei eSpace 7910

  • Page 1 7910 IP Phone V100R001C30SPC300 User Guide Issue Date 2014-01-18 HUAWEI TECHNOLOGIES CO., LTD.
  • Page 2 All other trademarks and trade names mentioned in this document are the property of their respective holders. Notice The purchased products, services and features are stipulated by the contract made between Huawei and the customer. All or part of the products, services and features described in this document may not be within the purchase scope or the usage scope.

  • Page 3: About This Document

    7910 IP Phone User Guide About This Document About This Document Overview This document covers the following information about eSpace 7910: overview, configuration, usage, and common troubleshooting methods. Intended Audience This document is intended for: End users. Symbol Conventions The symbols that may be found in this document are defined as follows.
  • Page 4 Added the information about IPCC linkage. Chapter 6 eSpace UC-Related Functions Added the information about instant conference and group conference. Issue 01 (2012-09-29) This issue is the first office application (FOA) release. Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 5: Table Of Contents

    3.2.1 Date and Time................................16 3.2.2 Language...................................16 3.2.3 Power Saving................................16 3.2.4 Phone Lock................................18 3.2.5 Restart..................................18 3.3 Status....................................19 3.3.1 Network..................................19 3.3.2 About Phone................................19 3.3.3 Certificates.................................19 3.4 Advanced..................................19 3.5 Log out..................................19 Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 6 5.4 Answering Incoming Calls............................35 5.4.1 Answering Calls Manually............................35 5.4.2 Answering Calls Automatically..........................35 5.4.3 Ignoring Calls................................35 5.4.4 Rejecting Calls................................35 5.4.5 Muting the Phone...............................36 5.4.6 Call Recording................................36 5.5 Making Calls.................................36 Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 7 5.17 ACB (for eSpace UC2.0)............................51 5.18 Distinctive Ring................................52 5.19 BLF.....................................52 5.20 DND....................................53 5.21 Local Conference................................53 5.21.1 Creating a Local Conference...........................53 5.21.2 Managing a Local Conference..........................54 5.22 Advanced Secretary Service............................55 Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 8 7.6 How to Transfer Incoming Calls to the Voicemail or an Associated Number.............69 7.7 How to Retrieve Voice Messages..........................70 7.8 What Can I Do If a Registration Failure Is Displayed for a Registered Account............70 Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 9: Safety Precautions

    Do not allow children to play with the device or accessories. Swallowing the accessories may be fatal. Use only accessories (such as the power adapter and the battery) provided or authorized only by the manufacturer. Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 10 Do not clean the screen with volatile solvent, such as alcohol, benzene or dilution agent. Do not touch the screen with rubber or plastic material for a long time. This will deteriorate the surface gloss of the LCD. Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 11 Do not dispose of the device and the accessories in a garbage can. Dispose of the device according to the local regulations on disposing of packing materials, exhausted batteries and abandoned devices, and support the recycling activity. Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 12: Ip Phone Overview

    User Guide 2 IP Phone Overview IP Phone Overview 2.1 Appearance 2.1.1 Button Figure 2-1 shows the appearance of the eSpace 7910. Figure 2-1 Appearance Table 2-1 describes the buttons on the phone. Issue 04 (2014-01-18) Huawei Proprietary and Confidential...
  • Page 13 Speaker button When a call comes in, you can press the button to answer the call in speaker mode and press the button again to end the call. Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 14: Led

    LED is steady red. Mute LED When the phone is muted, the LED is steady red. Call History LED When there is a missed call, the LED is steady red. Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 15 When the call forward function is enabled on the phone, the line button LED when the LED is steady green. programmable button or line button is set as the call forward button Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 16: Screen

    2.2.1 Home Screen Figure 2-2 shows the home screen. Figure 2-2 Home screen 2.2.2 Icons in the Status Bar Table 2-3 describes the icons in the status bar. Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 17: Line Button Icon

    When the account is registered successfully, the icon is black. l When the account fails to be registered, the icon is gray. The account is in dialing state. Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 18 The line button is set as the Call Forward button. The line button is set as the DND button. The line button is set as the Call Park button. Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 19: Phone Settings

    On the Library screen, you can delete imported ringtones. The system ringtones cannot be deleted. 3.1.2 Key Tone You can perform the following operations to set the key tone: Step 1 On the home screen, choose Apps > Preferences. Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 20: Brightness

    After the auto dial function is enabled, the phone automatically dials a number within a specified time. For details about how to set and use the auto dial function, see 5.5.9 Auto Dial. Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 21: Buttons

    Label Displays the function ensure that your name of the account has been programmable button. assigned the status monitoring rights. For any questions, contact your system administrator. Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 22 Voicemail Forwards calls to the forward setting screen. voicemail. Number Forwards calls to a third- party number. Press the programmable button to enable or disable DND. Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 23: Audio Source

    The audio source refers to the audio source device that you use to place or receive a call after pressing the Call or Answer softkey or a line button on the IP phone. Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 24: System

    If no operation is performed on the phone within the specified duration, the phone changes to the sleep state. Sleep If the sleep mode is enabled, the phone changes to the sleep state instantly. Auto Brightness Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 25 Step 1 On the home screen, choose Apps > System > Power Saving > Auto Brightness. The Auto Brightness screen is displayed. Step 2 Press Enable. The Adjustment Time field is displayed. Step 3 Select a value and press Select. ----End Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 26: Phone Lock

    You can perform the following operations to restart the phone: Step 1 On the home screen, choose Apps > System. Step 2 Select Restart and press Select. The message "Restart phone?" is displayed. Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 27: Status

    A password authenticated by the administrator is required for advanced settings. If you want to enter the Advanced screen to perform advanced settings, contact your system administrator. 3.5 Log out Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 28 The Apps screen is displayed. Step 2 Select Log Out and press Select. The Log out? dialog box is displayed. Step 3 Press OK. The Log In screen is displayed. ----End Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 29: Web Page Settings

    Step 1 On the web page, choose Preferences > Contacts. Step 2 Click Add at the lower part of the page. The Add page is displayed. Step 3 Modify the contact information. Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 30 1: corporate directory GROUP Group DEFAULTNUM Default primary number: l 0: office number l 1: home number l 2: mobile number l 3: soft client number Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 31 N-UCACCOUNT UC account N-COMPANY Company N-Department Department N-Position Position N-Id Employee ID CATEGORIES Group X-DEFAULTNUM Default primary number TEL;TYPE=WORK Office number TEL;TYPE=HOME Home number TEL;TYPE=CELL Mobile number Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 32 Step 2 Click next to the contact to delete. The message "Are you sure you want to delete the contact?" is displayed. Step 3 Click OK. ----End Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 33 The Groups page is displayed. Step 3 Select a group to modify and click Edit. The Edit page is displayed. Step 4 Modify the group. Step 5 Click Done. ----End Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 34: Ringtone

    Step 1 On the web page, choose Preferences > Key Tone. Step 2 Select Enable or Disable. Step 3 Click Save. ----End 4.2.4 Wallpaper You can perform the following operations to set wallpapers: Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 35: Audio Source

    Number: Incoming calls are forwarded to the associated number. Step 4 Click Save. ----End Disabling the Call Forward Function You can perform the following operations to disable the call forward function: Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 36: Hotline

    Step 1 On the web page, choose Call Settings > Auto Answer. Step 2 Select Disable. Step 3 Click Save. ----End 4.3.5 Auto Dial You can perform the following operations to set the auto dial function: Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 37: One-Key Switch (For Espace Uc2.0)

    The Select Programmable Button Functions page is displayed. Step 3 Select a function to use and set the parameters. Table 3-1 describes the functions and parameters of the programmable button. Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 38: As Dial

    Step 1 On the web page, choose System > Date and Time. Step 2 Select Automatic or Manual. If Manual is selected, the System Time must be set manually. Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 39: Power Saving

    Disabling the Auto Brightness Function You can perform the following operations to disable the auto brightness function: Step 1 On the web page, choose System > Power Saving. Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 40: Phone Lock

    4.5.5 Restoring Factory Defaults You can perform the following operations to restore the phone to factory defaults: Step 1 On the web page, choose System > Restore Factory Defaults. Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 41: View Status

    4.6.3 About Phone On the web page, choose View Status > About Phone to view basic information about the phone, including the software version, boot version, and hardware version. Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 42: Phone Usage

    ----End NOTE l During a login, ensure that the eSpace 7910 is properly connected to the network (that is, the icon is not displayed at the upper right corner of the login screen). If you still fail to log in, contact your system administrator.

  • Page 43: Multiple Lines

    When a call comes in, you can press Ignore to ignore the call. 5.4.4 Rejecting Calls When a call comes in, you can press Reject to reject the call. Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 44: Muting The Phone

    Step 2 Enter the number of a contact, or press the Up arrow or Down arrow button to select a number in the existing numbers. Step 3 Press Call. Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 45: Making Calls Using The Redial Button

    Search text box to search for a contact. Step 3 Select a contact and press Call. ----End Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 46: Making Calls Using The Call History

    After the programmable button or the line button is set as the speed dial button, you can dial a specified number by pressing the programmable button or line button. Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 47: Making Emergency Calls

    Step 1 On the home screen, choose Apps > Preferences > Call Settings > Auto Dial. Step 2 Press Enable. The Dial After field is displayed. Step 3 Enter a value. Step 4 Press Done. ----End Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 48: Contacts

    Step 2 In the search text box, enter keywords of a contact, including the first name, last name, full name, or phone number. The phone searches for the contacts that match the keywords in the contact list. ----End Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 49: Modifying Contacts

    Step 2 Press the Right arrow button to switch to the Groups screen. Step 3 Press Add. Step 4 Enter a group name, select Ringtone, and press Add. The Add screen is displayed. Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 50: Modifying Groups

    Step 6 Press Done. The contact is added to the group. Step 7 Press Done to save the settings. ----End Deleting Group Members Step 1 Press the Contacts button. The Contacts screen is displayed. Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 51: Deleting Groups

    Step 2 Press the Right arrow button to switch to the Missed screen. ----End NOTE After you check the missed calls, the call history LED is off and the icon indicating the number of missed calls disappears. Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 52: Querying Call Details

    Step 2 Press More to navigate to Clear and press Clear. The message "Clear all call records?" is displayed. Step 3 Press Clear. ----End 5.7.4 Adding Contacts Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 53: Phone Lock

    Step 7 Edit the contact information and press Done. ----End 5.8 Phone Lock If a phone is locked, press Unlock and enter the password of the phone's first account to unlock Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 54: Call Hold

    History to select a contact in call records, and press Done. ----End Semi-Attended Transfer (for eSpace UC1.1) Step 1 Press Transfer during a call. Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 55: Call Deflection

    A call can be forwarded in the following modes: Call forward all All incoming calls are forwarded to the voicemail or a specified phone number. Call forward busy Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 56: Call Waiting

    NOTE Before using the call waiting function, ensure that at least two lines have been configured for the account. Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 57: Call Pickup

    The dialing screen is displayed and the dial tone is played. The line button LED is steady green. Step 3 Enter the number of the designated phone and press Pickup. Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 58: Group Pickup

    Headset button, or line button of the account, the phone automatically dials the hotline number if you do not perform the dialing operation within a specified period. Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 59: Acb (For Espace Uc2.0)

    Step 4 After you answer the call, the system initiates a call to the peer party. Step 5 After the peer party answers the call, the call between you and the peer party is set up. ----End Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 60: Distinctive Ring

    Before using the BLF function, ensure that your account has been assigned the BLF rights. For any questions, contact your system administrator. l Only Huawei eSpace UC1.1 solution supports the BLF function. The method of enabling BLF for a line button is the same as that for a programmable button.

  • Page 61: Dnd

    Step 3 User A presses Call. Step 4 When user C answers the call, user A can talk with user C. User A presses Join to create a local conference. ----End Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 62: Managing A Local Conference

    Step 2 Press More to navigate to Remove and press Remove. The message "Remove the Participant?" is displayed. Step 3 Press Yes. ----End Placing a Conference on Hold Placing a conference on hold: Press Hold. Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 63: Advanced Secretary Service

    User C's call is held. Step 3 Manager A presses the Line button for line 2 to answer the call from secretary B. User C's call is held. Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 64 For example, if manager A's call with user C is placed on hold, the Retrieve softkey is available on secretary B's phone. Secretary B can press Retrieve and talk with user C. Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 65: Voicemail

    Switching to handset mode The phone in speaker or headset mode automatically switches to handset mode once you pick up the phone. Switching to headset mode Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 66: Ipcc Linkage

    An agent user that supports IPCC linkage has been configured on the Agent Management system. eSpace 7910 has been installed. The network environment for eSpace 7910 has been set to CC. NOTE l For details about how to configure an agent user, see "Configuring Agent Users" in the eSpace CC Solution Product Documentation.
  • Page 67 Directly dial the customer number on the IP phone. NOTE The phone linkage service does not work for the automatic outbound and Callback services. Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 68: Espace Uc-Related Functions

    Desktop, as shown in Figure 6-1. displayed for a line button on the eSpace 7910 indicates that the linkage between the eSpace 7910 and the eSpace Desktop is enabled. Figure 6-1 Enabling linkage...

  • Page 69: Using The Linkage Function

    If linkage between an eSpace 7910 and an eSpace Desktop is enabled, you can use the eSpace Desktop to perform operations (such as dial and answer) for the eSpace 7910 after you log in to the eSpace Desktop. For details, see the eSpace UC documentation.

  • Page 70: Corporate Directory

    IP phone of the eSpace 7900 series. Your configurations (such as the call history, contacts, and programmable button settings) and services to which you have subscribed will be automatically downloaded to the IP phone you newly log in. Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 71: One-Key Switch (For Espace Uc2.0)

    Taking Back a Call from Another IP Phone or a Mobile Phone Press Switch on your IP phone to take back your call from the IP phone or mobile phone to which your call has been transferred. Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 72: Instant Conference (For Espace Uc2.0)

    Muting Participants Step 1 Press the arrow buttons to select a participant to mute. Step 2 Press Mute. ----End NOTE You can press Unmute to unmute the participant. Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 73: Group Conference (For Espace Uc2.0)

    Ensure that on the phone web page, you have enabled the instant conference rights and set the conference type to Instant conference. l For any questions, contact your system administrator. You can perform the following operations to create a group conference: Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 74 Turning mute on: Press the Mute button during a call. is then displayed on the status bar of your phone. Turning mute off: Press the Mute button if your phone is muted. Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 75: Presence (For Espace Uc2.0)

    When the monitored account is in ringing, calling or talking state, the LED is steady red. When the monitored account is away, the LED is steady yellow. When the monitored account is offline, the LED is off. Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 76: Faqs

    Step 1 On the home screen, choose Apps > System > Language. Step 2 Select a language. Step 3 Press Select. ----End 7.3 How to Change the Default Ringtone Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 77: How To Adjust The Volume Of The Ringtone

    7.6 How to Transfer Incoming Calls to the Voicemail or an Associated Number Question How can I transfer incoming calls to the voicemail or an associated number? Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 78: How To Retrieve Voice Messages

    If this account has been registered on an IP phone and is not a primary account (first account of an IP phone), you cannot use this account for registration on any other IP phone. Otherwise, a registration failure is displayed. Issue 04 (2014-01-18) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

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