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Capturing Logs
Log Buffer (2097152 bytes):
<snip>
a) logging buffered size
Configures the size of the logging buffer. The range is from 2097152 to 125000000 bytes.
Example:
RP/0/RP0/CPU0:ios(config)#logging buffered 3000000
Step 2
show tech-support and show tech-support ncs1k
Creates a .tgz file that contains the dump of the configuration and show command outputs. This file provides system
information for the Cisco Technical Support.
Example:
RP/0/RP0/CPU0:ios# show tech-support ncs1k
Fri Nov 13 17:31:23.360 UTC
++ Show tech start time: 2015-Nov-13.173123.UTC ++
Fri Nov 13 17:31:25 UTC 2015 Waiting for gathering to complete
.
Fri Nov 13 17:33:32 UTC 2015 Compressing show tech output
Show tech output available at 0/RP0/CPU0 : /harddisk:/showtech/showtech-ncs1k-2015-Nov-13.173123.UTC.tgz
Step 3
show tech-support alarm-mgr
Collects the Cisco support file for the alarm manager component.
Example:
RP/0/RP0/CPU0:ios#show tech-support alarm-mgr
Sat Jan 30 21:41:53.894 UTC
++ Show tech start time: 2016-Jan-30.214154.UTC ++
Sat Jan 30 21:41:56 UTC 2016 Waiting for gathering to complete
Sat Jan 30 21:44:02 UTC 2016 Compressing show tech output
Show tech output available at 0/RP0/CPU0 :
/harddisk:/showtech/showtech-alarm_mgr-2016-Jan-30.214154.UTC.tgz
++ Show tech end time: 2016-Jan-30.214402.UTC ++
Step 4
show tech-support ptah
Collects the Cisco support file for the Physical Transport Alarm Hardware (PTAH) component.
Example:
RP/0/RP0/CPU0:ios#show tech-support ptah file disk0:
Sat Jan 30 21:50:33.016 UTC
++ Show tech start time: 2016-Jan-30.215033.UTC ++
Sat Jan 30 21:50:35 UTC 2016 Waiting for gathering to complete
Sat Jan 30 21:52:41 UTC 2016 Compressing show tech output
Show tech output available at 0/RP0/CPU0 : /harddisk:/showtech-ptah-2016-Jan-30.215033.UTC.tgz
++ Show tech end time: 2016-Jan-30.215242.UTC ++
Step 5
show proc mxp_driver | inc Job
Captures the job ID of the mxp_driver process, which is the NCS 1002 muxponder driver process.
Example:
Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x
40
General Troubleshooting
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Troubleshooting
