Acer AN515-51 Service Manual

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AN515-51

S E R V I C E G U I D E

Table of Contents

Summary of Contents for Acer AN515-51

Page 1 AN515-51 S E R V I C E G U I D E...
Page 2: Table Of Contents
Table of Contents Chapter 1. Hardware Specifications and Configurations Features ............1-2 Notebook Tour .
Page 3 Intermittent Problems ..........4-18 Undetermined Problems .
Page 4 AN515-51 ........
Page 5: Revision History
Copyright Copyright © 2017 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
Page 6 Conventions The following conventions are used in this manual: WARNING: Indicates a potential for personal injury. CAUTION: Indicates a potential loss of data or damage to equipment. IMPORTANT: Indicates information that is important to know for the proper completion of a procedure, choice of an option, or completing a task.
Page 7: General Information
For Acer-authorized service providers: Your Acer office may have a different part number code than those given in the FRU list of this printed service guide. The list provided by your regional Acer office must be used to order FRU...
Page 8 CHAPTER Hardware Specifications and Configurations Hardware Specifications and Configurations ....1-2 Features ............1-2 Notebook Tour .
Page 9: Chapter 1. Hardware Specifications And Configurations
Hardware Specifications and Configurations Features The following is a summary of the computer’s features: Operating System • Windows Series • Linux Platform • Intel Kaby Lake H System Memory DDR4 2133/2400 SODIMM memory interface design: • DDR4 SODIMM slot x 2 •...
Page 10: Storage Subsystem
Storage Subsystem • SATA HDD Storage 1 : M.2 2280 for SSD (PCIe/SATA Co-lay)  Storage 2 : 9.5mm/7mm co-lay (Support HDD Door)  • SD Card Secure Digital™ (SD) Card, Mini SD™, Micro SD™, SDXC™, SDHC  • Specification: SD 3.0 (Maximum support capacity up to 2GB) Type Model Test Result...
Page 11: Dimensions And Weight
Communication Webcam • HD+Digital Mic cover glass 93% • Support Skype Certification WLAN • 3rd WiFi 1x1 AC + BT / BGN + BT / 3rd WiFi 2x2 AC+ BT / BGN+ BT WPAN WLAN + BT combo module • PCIe/USB module with built-in antenna •...
Page 12: Special Keys And Controls
I/O Ports • One DC-in jack for AC adapter • One HDMI port • One LAN port • One USB 3.0 port • One USB 3.1 (Type-C) port • Two USB 2.0 ports • One Headphone jack • One Card Reader •...
Page 13 Accessories • 135W AC adapter • Manual Kits • • Power cord Hardware Specifications and Configurations...
Page 14: Notebook Tour
Notebook Tour Top View Figure 1-1. Top View Table 1-1. Top View Icon Item Description Webcam Web camera used for video communications. Receives audio input for sound recording or voice Microphones chatting Display Screen Displays the screen output. Keyboard Use to enter data into the computer. Touch-sensitive pointing device that functions like a Touchpad computer mouse.
Page 15: Left View
Left View Figure 1-2. Left View Table 1-2. Left View Icon Item Description Connects to a Kensington-compatible computer security lock. NOTE: Wrap the computer security lock cable around an Kensington Lock immovable object such as a table or handle of a locked drawer.
Page 16: Right View
Right View Figure 1-3. Right View Table 1-3. Right View Icon Item Description Audio Jack Connects to a headset. USB 2.0 Ports Connects to USB 2.0 devices. Indicates the computer power status: • Off: System is off. Power Indicator • Blue: System is on. •...
Page 17: Base View
Base View Figure 1-4. Base View Table 1-4. Base View Item Description Use for air flow. Air Vents CAUTION: Do not cover the air vents. HDD Door Covers the HDD compartment. Speakers Emits audio sound. RAM Door Covers the memory module compartment. Hardware Specifications and Configurations 1-10...
Page 18: Touchpad Basics
Touchpad Basics Figure 1-5. Touchpad Table 1-5. Touchpad Item Description Move your finger across the touchpad to move the cursor. Touchpad Tapping on the touchpad is the same as clicking the left mouse button. Press on the bottom left side of the touchpad to perform Left Click selection and execution functions.
Page 19: Keyboard Basics
Function Touchpad Bottom Left Side Bottom Right Side Tap twice; on the Press and hold, then second tap, rest your use your finger on the Drag finger on the touchpad touchpad to drag the and drag the cursor. cursor. Access context Click once.
Page 20: Windows Key
Windows Key The table below shows the different functions that Windows key combinations can do: Table 1-8. Windows Key Combinations Key Combination Description Opens or closes the Start menu. Opens the Run dialog box. + <R> Minimizes all windows. + <M> Undo immunize all windows.
Page 21 Hotkeys Hotkeys or function key combinations can be used to access computer control functions such as screen brightness, volume, and multimedia playback controls. Table 1-9. Hotkey Combinations Function Key Combination Icon Description Communication Enables/disables wireless connectivity of <Fn> + <F3> Switch your computer.
Page 22: System Block Diagram
System Block Diagram Figure 1-7. System Block Diagram 1-15 Hardware Specifications and Configurations...
Page 23: Specifications Table
Specifications Table Computer specifications Item Metric Imperial Dimensions (Non-Touch Panel) Length 390 mm 15.35 inches Width 263 mm 10.35 inches Height 26.75 mm 1.05 inches Weight (equipped with optical < 2.6 kg < 5.73 lbs drive, flash drive, and battery) Input power Operating voltage 18.05V ~ 19.95V...
Page 24 System Board Major Chips Item Specification Core logic Intel Kabylake-H Platform Intel HD Graphics Family VGA (Discrete) Nvidia N17P-G0/G1 USB 2.0 2x USB2.0 ports • 1x USB3.0 port USB 3.0 • 1x USB 3.1 Type-C port Audio codec Realtek ALC255 Amplifier Realtek ALC255 build-in class-D speaker amplifier Realtek RTL8411H...
Page 25 CPU Fan True Value Table (Tj=100) Fan Speed (RPM) CPU Temperature SPL Spec (dBA) (Discrete) 2000 2400 2800 3200 3600 4100 4600 5200 5700 CPU Turbo off at 90°C; CPU Turbo on at 80°C CPU Prochot on at 98°C; CPU Prochot off at 90°C EC Shut down at 100°C VGA(N17P-G1/G0) Fan True Value Table (Tj=102) Fan Speed (RPM)
Page 26 System Memory Item Specification Memory controller Intel Kabylake-H Memory size No on board Memory DIMM socket number 2 (Support Dual-channel) Supports memory size per 2GB/4GB/8GB/16GB socket Supports maximum memory Total 32GB size Supports DIMM type SODIMM Supports DIMM Speed DDR4 2133/2400 Support DIMM voltage 1.2V Supports DIMM package...
Page 27 • Suspend to RAM (S3)/Disk (S4) Features • Support SMBIOS 2.8 or later, PCI 3.0. • DMI utility for BIOS serial number configurable/asset tag • Support WinFlash • System information • Refer to Acer BIOS specification Hardware Specifications and Configurations 1-20...
Page 28 LAN Interface Item Specification LAN Chipset Realtek RTL8411H LAN connector type RJ45 LAN connector location JRJ45 on the left side • Integrated 10/100/1000M transceiver Features • Supports 1-Lane 2.5Gbps PCI Express Bus • Wake-On-LAN support Keyboard Item Specification Type LG5P_A52BRL Total number of keypads 103-US/104-UK /107-JP keys Windows logo key...
Page 29 Hard Disk Drive (Listed items from AVL list) Item Specification • SEAGATE ST1000LM035 Vendor & Model • TOSHIBA MQ01ABD100 SEAGATE ST2000LM007 Name • WDC WD10SPZX-21Z10T0 Capacity Bytes per sector 512 Bytes • 2 Data heads • 4 • 2 Drive Format •...
Page 30 Hard Disk Drive (Listed items from AVL list) Item Specification • HYNIX • MTFDDAV256TBN • MTFDDAV512TBN HFS128G39TND- -1AR1ZABYY -1AR1ZABYY N210A • HFS256G39TND- • CV3-8D512 • KINGSTON N210A • SSDPEKKW512G7 Vendor & Model RBU- • CV3-8D256 • CA1-8D512 Name SNS8180DS3/ • SSDPEKKW256G7 •...
Page 31 LED 15.6” Item Specification eDP, FHD • NV156FHM-N43 Vendor/Model name • LP156WF6-SPK6 • N156HCE-EAA Screen Diagonal (mm) 396.24mm Active Area (mm) 344.16 x 193.59 mm Display resolution (pixels) 1920 x 1080 (FHD) Pixel Pitch (mm) 0.17925 x 0.17925 mm (FHD) •...
Page 32 Graphics Controller and VRAM Item Specification Graphics Controller Chip Intel Kabylake-H (Intel integrate) • Based on Gen 9 LP (generation 9 Low Power) graphics core architecture that enables substantial gains in performance and lower-power consumption over prior generations. • Gen 9 LP architecture supports up to 72 Execution Units (EUs) with On-Package Cache depending on the processor SKU.
Page 33 Item Specification Graphics Controller Chip NVIDIA N17P-G0/G1 • Shader Model 5.0. • Microsoft DirectX 11.0 & 12 ® • OpenGL 4.1 or later Supports ® ® • NVIDIA PhysX physics engine ® • NVIDIA CUDA architecture ® • NVIDIA PureVideo HD with support 3D BluRay VRAM Chipset GDDR5...
Page 34 A2DP / AVCTP / AVRCP / BIP / BPP / DUN / Fax / FTP / GAVDP / HCRP / Headset / Hands Free / HID / OPP / PAN / supported protocols from SDAP / Serial / SYNC Acer specs) Intel7265 Wifi /BT Combo Module Interface Item Specification Chipset Intel 7265.NGWG.W...
Page 35 Camera Item Specification • Chicony CNFGH6921004970LH Vendor and Model • Liteon 6SF127N2 • Liteon 6SF128N2 Type Mini Card Item Specification Number supported Features 3G Card (N/A) Item Specification Features Audio Codec and Amplifier Item Specification Audio Codec: Realtek ALC255-CG Audio Controller Audio Interface Item Specification...
Page 36 Wireless Module 802.11a/b/g/n/ac Item Specification Qualcomm Atheros Chipset Intel 7265.NGWG.W QCA6174A Data throughput Wifi:2TX/2RX, transmission rate can up to 867Mbps in 802.11ac Protocol 802.11a/802.11b/802.11g/802.11n/802.11ac Interface PCIe Battery (Only listed components from AVL including capacity) Item Specification Panasonic Vendor & Model name LG AC14B8K Simplo AC14B7K AC14B3K...
Page 37 Supported HDMI 2.0 Timings NVidia CDF form Video ID Code Resolution Refresh Rate (Hz) Version: v02 VIC68 1280x720 VIC69 VIC75 VIC76 1920x1080 VIC77 Mail confirmed by NVidia VIC78 Mail confirmed by NVidia VIC82 1680x720 VIC83 VIC89 VIC90 2560x1080 VIC91 Mail confirmed by NVidia VIC92 Mail confirmed by NVidia VIC106...
Page 38 System Power Management Item Specification Mech. Off (G3) All devices in the system are turned off completely. OS initiated shutdown. All devices in the system are turned off Soft Off (G2/S5) completely. Individual devices such as the CPU and hard disk may be Working (G0/S0) power managed in this state.
Page 39 CHAPTER System Utilities System Utilities ......... .2-2 BIOS Setup Utility .
Page 40: Chapter 2. System Utilities
System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into a computer’s BIOS (Basic Input/Output System). The BIOS utility is pre-configured and optimized so most users do not need to run this utility. However, if configuration problems occur, you may need to run the BIOS utility. To activate the BIOS Utility, press F2 during POST (power-on-self-test).
Page 41: Information Tab
HDD1 Serial Number: Z6FFW3EJT SATA Mode: AHCI Total Memory: 12288 MB Serial Number: 1234567890123456789012 Asset Tag Number: Product Name: Predator G3-572 Manufacturer Name: Acer UUID: D1019B10-41EF-E611-9BD2-FC4596A18236 Help Select Item F5/F6 Change Values Setup Defaults Exit Select Menu Enter Select Sub-Menu Save and Exit ►...
Page 42 22 characters Should be same with SMBIOS Type 3 Offset 08h. Number minimum • Acer Brand • Should be same with SMBIOS Type 1 Offset 05h. Example • Product Name is defined by project POR. • The string is case sensitive and the maximum length (Aspire) Aspire ...
Page 43: Main Tab
Main Tab The Main tab allows the user to set the system time and date, enable or disable boot option, and enable or disable recovery. InsydeH20 Setup Utility Rev. 5.0 Information Main Advanced Security Boot Exit Item Specific Help System Time : [19:10:49] System Date : [01/01/2017]...
Page 44 • This function enables/disables Acer disc-to-disc Recovery. D2D Recovery [Enabled] / [Disabled] • To do Acer disc-to-disc system recovery via Alt+F10 key during POS. • None: Do nothing. • Save: Choose to save current GPT partition. • Restore: Restore the GPT partition previously saved...
Page 45: Advanced Tab
Advanced Tab The Advanced tab allows the user to set Virtualization and SATA port configuration. InsydeH20 Setup Utility Rev. 5.0 Information Main Advanced Security Boot Exit Item Specific Help Intel VTX : [Enabled] Intel VTD : [Enabled] This is Intel VTX function switch SATA Configuration Help Select Item...
Page 46: Security Tab
Security Tab The Security tab allows the user to configure and protect the computer from unauthorized use. InsydeH20 Setup Utility Rev. 5.0 Information Main Advanced Security Boot Exit Item Specific Help Supervisor Password Is: Clear User Password Is: Clear Supervisor Password controls access HDD0 Password Is: Clear to the whole setup utility.
Page 47 Item Name Example Remark Set Supervisor This field always show default value [Enter]. [Enter] Password If Supervisor Password it not set, User Password should be a grayed out item. While these fields are highlighted and press [Enter], a window similar to the following is shown: If there is an old password then setup will prompt with the following windows instead and a current password will be required to be entered at first.
Page 48 Item Name Example Remark • This field always show default value [Enter]. • HDD Password Security: This feature is available to user when HDD password is set. Password can be Set HDD written on HDD only when HDD password is set. [Enter] Password •...
Page 49: Selecting A Uefi File As Trusted
Selecting a UEFI File as Trusted Perform the following to select a UEFI file as trusted for execution: ↑ ↓ Use the keys to highlight the Select an UEFI File as trusted for executing parameter and press Enter. The Select the UEFI file location dialog box appears.
Page 50: Setting A Password
Setting a Password Perform the following to set the supervisor password: ↑ ↓ Use the keys to highlight the Set Supervisor Password parameter and press Enter. The Set Supervisor Password dialog box appears. Figure 2-8. Set Supervisor Password Type the password in the Enter New Password field. NOTE: Passwords are not case sensitive and the length must not exceed 12 characters.
Page 51: Changing A Password
Press Enter to complete the password setting. After setting the supervisor password, the computer sets the Supervisor Password Is parameter to Set. Press F10 to save changes and exit BIOS Setup Utility. NOTE: The same procedures apply in setting the user password and HDD password. When the supervisor password is set, the Set User Password and Password on Boot parameters are enabled for users to configure.
Page 52: Removing A Password
Removing a Password Perform the following to remove a password: NOTE: Below are the procedures for removing the supervisor password. The same procedures apply in removing the user and HDD passwords. When the supervisor password is removed, the user password is automatically removed. ↑...
Page 53: Boot Tab
Boot Tab The Boot tab allows the user to configure the order of boot devices used to load the operating system. ↑ ↓ keys to select a device and press F5 or F6 to change the value. InsydeH20 Setup Utility Rev.
Page 54 Table 2-14. BIOS Boot Tab Parameters (Windows 10) Item Name Example Remark • Default Boot Mode: BIOS need to check OS type for this default setting. Win7 default: [Legacy]/Other OS(including Win8) default: [UEFI]. • When [Legacy] Boot Mode has been set, Secure Boot will be disabled, Items related to Secure Boot feature in Boot Menu and Security Menu will be hidden.
Page 55 NOTE: Wired connection will display Network Boot-IPV4 and Network Boot-IPV6 as two • separate network boot devices. After Windows 10 OS is installed, a Windows Boot Manager will be generated and • displayed on top of the boot device priority. Non-physical boot devices can be deleted in the Boot Priority Order List, this includes A •...
Page 56: Exit Tab
Exit Tab The Exit tab allows the user to save or discard changes and quit the BIOS Setup Uitility. InsydeH20 Setup Utility Rev. 5.0 Information Main Advanced Security Boot Exit Item Specific Help Exit Saving Changes Exit Discarding Changes Exit System Setup and save your Load Setup Defaults changes.
Page 57: Boot Manager
Boot Manager The Boot Manager allows users to select the boot device without accessing the BIOS utility. NOTE: Boot Manager is available only if the F12 Boot Menu parameter in Main menu is set to Enabled (refer to Main Tab on page 2-5).
Page 58: Flash Utilities
Flash Utilities BIOS Secure Flash Utilities BIOS Flash memory updates are required for the following conditions: • New versions of system programs • New features or options • Restore a BIOS when it becomes corrupted Use the Flash utility to update the system BIOS Flash ROM. Perform the following to run a BIOS Flash update: Prepare a bootable USB HDD/FDD.
Page 59: Windows Secure Flash Utility Sop
Windows Secure Flash Utility SOP NOTE: Plug the AC power adaptor to a power source before performing the Windows Secure Flash Utility. In Windows OS, unzip and save the compressed BIOS ROM package “BIOS_V1.xxS_ W10X86X64.zip” (wherein V1.xx = Version 1.xx). Then copy the folder to the “C:\”. NOTE: In the example below, the file is unzip and saved in “C:\”...
Page 60 Press the Windows Key Shortcuts "WINKEY + X" on keyboard to display the Windows Mobility Center application. Then choose "Command Prompt (Admin)". Microsoft Windows [Version 10.0.10586] (c) 2015 Microsoft Corporation. All rights reserved. C:\Windows\system32> Figure 2-19. Run Command Prompt If User Account Control is enabled, a “Do you want to allow the following program to make changes to this computer?”...
Page 61 Change to path where C5PRH100.exe saved. (i.e. "C:\" in this case). Microsoft Windows [Version 10.0.10586] (c) 2015 Microsoft Corporation. All rights reserved. C:\Windows\system32> CD\ C:\> Figure 2-20. Change the Path Execute the “C5PRH100.exe“ file and the system will then perform auto reboot. This batch file will flash BIOS and EC firmware.
Page 62 NOTE: Before flashing BIOS, make sure that the AC and DC power source is plugged in. If the warning message below appears, check if the AC is properly plugged in and the battery remaining capacity is more than 25%. Figure 2-22. AC Detect Error Figure 2-23.
Page 63 The system will automatically reboot and start doing secure flash. _______________________Please do not remove the AC power! Insyde H2OFFT (Flash Fireware Tool) Version 1.00.55.00 Copyright © 2016, Insyde Software Corp. All Rights Reserved. Loading New BIOS Image File: Done Loading New EC Image File: Done _____________ __Current BIOS Model name : C5PRH ______________...
Page 64 When the flash process is complete, the update progress shows 100%. The system will reboot. _______________________Please do not remove the AC power! Insyde H2OFFT (Flash Fireware Tool) Version 1.00.55.00 Copyright © 2016, Insyde Software Corp. All Rights Reserved. Loading New BIOS Image File: Done Loading New EC Image File: Done _____________ __Current BIOS Model name : C5PRH...
Page 65: Windows Secure Flash Utility Sop (For Service Bios)
Windows Secure Flash Utility SOP (For Service BIOS) NOTE: Due to ESP(EFI System Partition) Winflash does not support Legacy mode. If the • platform without windows OS, please use Shell Flash Utility package to flash Intel ME, BIOS and EC firmware. Plug the AC power adaptor to a power source before performing the Windows Secure •...
Page 66 Press the Windows Key Shortcuts "WINKEY + X" on keyboard to display the Windows Mobility Center application. Then choose "Command Prompt (Admin)". Microsoft Windows [Version 10.0.10586] (c) 2015 Microsoft Corporation. All rights reserved. C:\Windows\system32> Figure 2-29. Run Command Prompt If User Account Control is enabled, a “Do you want to allow the following program to make changes to this computer?”...
Page 67 Execute the “C5PRH100S.exe“ file and the system will then perform auto reboot. This batch file will flash Intel ME, BIOS, and EC firmware. C:\BIOS_V1.00S_DOS_W10X86X64\Win> C5PRH100S.exe C5PRH V1.00 C5PRH V1.00 Figure 2-31. Execute C5PRH100S.exe NOTE: Before flashing BIOS, make sure that the AC and DC power source is plugged in. If the warning message below appears, check if the AC is properly plugged in and the battery remaining capacity is more than 25%.
Page 68 Figure 2-34. Battery Too Low Error The system will automatically reboot and start doing secure flash. Insyde H2OFFT (Flash Fireware Tool) Version 1.00.55.00 Copyright © 2016, Insyde Software Corp. All Rights Reserved. Loading New BIOS Image File: Done Loading New EC Image File: Done __Current BIOS Model name : C5PRH _New_____BIOS Model name : C5PRH Current System BIOS version: V1.00...
Page 69 IMPORTANT While flashing BIOS, do not remove the AC power source. If the warning message below is shown, check if the AC power is plugged in. Insyde H2OFFT (Flash Fireware Tool) Version 1.00.55.00 Copyright © 2016, Insyde Software Corp. All Rights Reserved. Loading New BIOS Image File: Done Loading New EC Image File: Done __Current BIOS Model name : C5PRH...
Page 70: Shell Secure Flash Utility Sop (For Service Bios)
Shell Secure Flash Utility SOP (For Service BIOS) NOTE: Plug the AC power adaptor to a power source before performing the Shell Secure Flash Utility. In Windows OS, unzip and save the compressed BIOS ROM package “BIOS_V1.xxS_Shell_ X64.zip” (wherein V1.xx = Version 1.xx). Then copy "Shell" and "EFI" folders to the root of USB HDD.
Page 71 Power on the target machine. Press F2 during boot to enter the BIOS Setup Menu. In the Boot menu, set Boot Mode to “UEFI” and set “USB HDD:” to priority 1 boot device. Then, on the Exit menu, choose “YES” on Exit Saving Changes. The system will save changes and reboot.
Page 72 Execute the “C5PRH100S.efi“ batch file to unlock Intel ME and then the system will perform auto reboot. Shell> fs1: fs1:\>cd shell fs1:\Shell> C5PRH100S.efi Figure 2-41. Execute C5PRH100S.efi After the system reboot, the Intel ME, BIOS, and EC firmware are now ready to be updated. _______________________Please do not remove the AC power! Insyde H2OFFT (Flash Fireware Tool) Version 1.3u Copyright ©...
Page 73 The system will start doing secure flash. _______________________Please do not remove the AC power! Insyde H2OFFT (Flash Fireware Tool) Version 1.00.51.00 Copyright © 2016, Insyde Software Corp. All Rights Reserved. Loading New BIOS Image File: Done Loading New EC Image File: Done _____________ __Current BIOS Model name : C5PRH ______________...
Page 74 If the warning message shown as below, check if the battery is plugged in. • Insyde H2OFFT (Flash Firmware Tool) Version 1.3u _______________________Please do not remove the AC power! Copyright(C) 2016 Insyde Software Corp. All Rights Reserved. #=============================================================================# Warning: NO Battery Connected # This process requires AC power and a charged battery to avoid an accidental # # power-off during an update.
Page 75: Dmitools Utility Sop
DMITools Utility SOP The DMI (Desktop Management Interface) Tool copies BIOS information to EEPROM and used in the DMI pool for hardware management. When the BIOS shows Verifying DMI pool data, it is checking that the table correlates with the hardware before sending it to the operating system (Windows, etc.). Using DMITools (DOS) Filename: DMITOOLS.EXE Usage Options:...
Page 76 The following examples show the commands and the corresponding output information: 1. Read DMI Information from Memory: [Instruction & Output] Read Manufacture Name C:\>DMITOOLS /Rm Manufacturer : Acer Figure 2-49. Read Manufacture Name [Instruction & Output] Read Product Name C:\>DMITOOLS /Rp...
Page 77 UUID String : B57428EB-4CB2-11E1-BE32-002007011606 Figure 2-53. Read UUID [Instruction & Output] Read Asset Tag C:\>DMITOOLS /Rasset Asset Tag String : Acer Asset Tag D7-DC Figure 2-54. Read Asset Tag [Instruction & Output] Read LAN MAC C:\>DMITOOLS /RLM LAN MAC: B8-88-E3-42-6F-BF Figure 2-55.
Page 78 3. Write Product Name to EEPROM [Instruction] DMITOOLS /Wp xxxx xx-xxx C:\>DMITOOLS /Wp xxxx xx-xxx Waiting……………………………… Successful,Please restart system to make this new DMI data effective. Figure 2-57. Write Product Name 4. Write Serial Number to EEPROM [Instruction] DMITOOLS /Wfgsn 01234567890123456789 C:\>DMITOOLS /Wfgsn 01234567890123456789 Waiting………………………………...
Page 79 Successful,Please restart system to make this new DMI data effective. Figure 2-61. Write UUID 8. Write Asset Tag to EEPROM [Instruction] DMITOOLS /Wasset Acer Asstag C:\>DMITOOLS /Wasset Acer Asstag Waiting……………………………… Successful,Please restart system to make this new DMI data effective.
Page 80: Using Dmitools (X64)
Using DMITools (x64) Filename: DMITOOLSx64.exe Usage Options: ================================================================ COMPAL ELECTRONICS INC. V3. 0. 0. 7 Author : STD SID TEAM. WARNING: THIS PROGRAM IS FOR INTERNAL USE ONLY. Copyright c 2012 COMPAL ELECTRONICS INC. All rights reserved. ================================================================ USAGE : DMITOOLSx64 [/Rm |/Rp |/Rfgsn |/Rmbsn |/RUUID |/Rasset |/RLM] [/Wm |/Wp |/Wfgsn |/Wmbsn |/GWUUID |/WUUID |/Wasset] [/WLM] [STRING] [/Rm]...
Page 81 COMPAL ELECTRONICS INC. V3. 0. 0. 7 Author : STD SID TEAM. WARNING: THIS PROGRAM IS FOR INTERNAL USE ONLY. Copyright c 2012 COMPAL ELECTRONICS INC. All rights reserved. ================================================================ Manufacturer : Acer Figure 2-67. Read Manufacture Name System Utilities 2-43...
Page 82 [Instruction & Output] Read Product Name C:\>DMITOOLSx64 /Rp ================================================================ COMPAL ELECTRONICS INC. V3. 0. 0. 7 Author : STD SID TEAM. WARNING: THIS PROGRAM IS FOR INTERNAL USE ONLY. Copyright c 2012 COMPAL ELECTRONICS INC. All rights reserved. ================================================================ Product Name : xxxx xx-xxx Figure 2-68.
Page 83 Author : STD SID TEAM. WARNING: THIS PROGRAM IS FOR INTERNAL USE ONLY. Copyright c 2012 COMPAL ELECTRONICS INC. All rights reserved. ================================================================ Asset Tag String : Acer Asset TagD7-DC Figure 2-72. Read Asset Tag [Instruction & Output] Read LAN MAC C:\>DMITOOLSx64 /RLM ================================================================ COMPAL ELECTRONICS INC.
Page 84 2. Write Manufacturer Name to EEPROM [Instruction] DMITOOLSx64 /Wm Acer C:\>DMITOOLSx64 /Wm Acer ================================================================ COMPAL ELECTRONICS INC. V3. 0. 0. 7 Author : STD SID TEAM. WARNING: THIS PROGRAM IS FOR INTERNAL USE ONLY. Copyright c 2012 COMPAL ELECTRONICS INC. All rights reserved.
Page 85 4. Write Serial Number to EEPROM [Instruction] DMITOOLSx64 /Wfgsn 01234567890123456789 C:\>DMITOOLSx64 /Wfgsn 01234567890123456789 ================================================================ COMPAL ELECTRONICS INC. V3. 0. 0. 7 Author : STD SID TEAM. WARNING: THIS PROGRAM IS FOR INTERNAL USE ONLY. Copyright c 2012 COMPAL ELECTRONICS INC. All rights reserved. ================================================================ Waiting………………………………...
Page 86 6. Generate and Write UUID to EEPROM (Create UUID from Intel WFM20.pdf) [Instruction] DMITOOLSx64 /GWUUID C:\>DMITOOLSx64 /GWUUID ================================================================ COMPAL ELECTRONICS INC. V3. 0. 0. 7 Author : STD SID TEAM. WARNING: THIS PROGRAM IS FOR INTERNAL USE ONLY. Copyright c 2012 COMPAL ELECTRONICS INC. All rights reserved. ================================================================ Waiting………………………………...
Page 87 8. Write Asset Tag to EEPROM [Instruction] DMITOOLSx64 /Wasset Acer Asstag C:\>DMITOOLSx64 /Wasset Acer Asstag ================================================================ COMPAL ELECTRONICS INC. V3. 0. 0. 7 Author : STD SID TEAM. WARNING: THIS PROGRAM IS FOR INTERNAL USE ONLY. Copyright c 2012 COMPAL ELECTRONICS INC. All rights reserved.
Page 88: Using Dmitools (X86)
Using DMITools (x86) Filename: DMITOOLSx86.exe Usage Options: ================================================================ COMPAL ELECTRONICS INC. V2. 0. 0. 7 Author : STD SID TEAM. WARNING: THIS PROGRAM IS FOR INTERNAL USE ONLY. Copyright (c) 2013 COMPAL ELECTRONICS INC. All rights reserved. ================================================================ USAGE : DMITOOLSx86 [/Rm |/Rp |/Rfgsn |/Rmbsn |/RUUID |/Rasset |/RLM] [/Wm |/Wp |/Wfgsn |/Wmbsn |/GWUUID |/WUUID |/Wasset] [/WLM] [STRING]...
Page 89 COMPAL ELECTRONICS INC. V2. 0. 0. 7 Author : STD SID TEAM. WARNING: THIS PROGRAM IS FOR INTERNAL USE ONLY. Copyright c 2012 COMPAL ELECTRONICS INC. All rights reserved. ================================================================ Manufacturer : Acer Figure 2-84. Read Manufacture Name System Utilities 2-51...
Page 90 [Instruction & Output] Read Product Name C:\>DMITOOLSx86 /Rp ================================================================ COMPAL ELECTRONICS INC. V2. 0. 0. 7 Author : STD SID TEAM. WARNING: THIS PROGRAM IS FOR INTERNAL USE ONLY. Copyright c 2012 COMPAL ELECTRONICS INC. All rights reserved. ================================================================ Product Name : xxxx xx-xxx Figure 2-85.
Page 91 Author : STD SID TEAM. WARNING: THIS PROGRAM IS FOR INTERNAL USE ONLY. Copyright c 2012 COMPAL ELECTRONICS INC. All rights reserved. ================================================================ Asset Tag String : Acer Asset TagD7-DC Figure 2-89. Read Asset Tag [Instruction & Output] Read LAN MAC C:\>DMITOOLSx86 /RLM ================================================================ COMPAL ELECTRONICS INC.
Page 92 2. Write Manufacturer Name to EEPROM [Instruction] DMITOOLSx86 /Wm Acer C:\>DMITOOLSx86 /Wm Acer ================================================================ COMPAL ELECTRONICS INC. V2. 0. 0. 7 Author : STD SID TEAM. WARNING: THIS PROGRAM IS FOR INTERNAL USE ONLY. Copyright c 2012 COMPAL ELECTRONICS INC. All rights reserved.
Page 93 4. Write Serial Number to EEPROM [Instruction] DMITOOLSx86 /Wfgsn 01234567890123456789 C:\>DMITOOLSx86 /Wfgsn 01234567890123456789 ================================================================ COMPAL ELECTRONICS INC. V2. 0. 0. 7 Author : STD SID TEAM. WARNING: THIS PROGRAM IS FOR INTERNAL USE ONLY. Copyright c 2012 COMPAL ELECTRONICS INC. All rights reserved. ================================================================ Waiting………………………………...
Page 94 6. Generate and Write UUID to EEPROM (Create UUID from Intel WFM20.pdf) [Instruction] DMITOOLSx86 /GWUUID C:\>DMITOOLSx86 /GWUUID ================================================================ COMPAL ELECTRONICS INC. V2. 0. 0. 7 Author : STD SID TEAM. WARNING: THIS PROGRAM IS FOR INTERNAL USE ONLY. Copyright c 2012 COMPAL ELECTRONICS INC. All rights reserved. ================================================================ Waiting………………………………...
Page 95 8. Write Asset Tag to EEPROM [Instruction] DMITOOLSx86 /Wasset Acer Asstag C:\>DMITOOLSx86 /Wasset Acer Asstag ================================================================ COMPAL ELECTRONICS INC. V2. 0. 0. 7 Author : STD SID TEAM. WARNING: THIS PROGRAM IS FOR INTERNAL USE ONLY. Copyright c 2012 COMPAL ELECTRONICS INC. All rights reserved.
Page 96: Lan Eeprom Utility Sop
LAN EEPROM Utility SOP LAN EEPROM Utility SOP (x64) Extract “LAN EEPROM Utility” folder onto your desktop. Find and execute “DisableUAC.reg”. Click Yes and OK. Then restart your computer. Figure 2-99. Execute DisableUAC.reg After restart, plug the AC power adaptor, and then find and execute “WINPG64.BAT”. It will automatically update your MAC address.
Page 97 To manually specify your MAC address, find “WINPG64.BAT“. Right-click your mouse on the file and select “Edit” to edit the file. Add RTNicPgW64.exe /efuse /nodeid "MAC" as shown in the below illustration. Then save the file and repeat step 3. Figure 2-101.
Page 98: Crisis Utility Sop
Crisis Utility SOP When to Use the Crisis S.O.P? • When the system hangs while updating BIOS. • When power failure occurs and the system shuts down while updating BIOS. • When the system cannot boot normally after updating BIOS (i.e. a black screen appears without a POST logo, etc).
Page 99 Then, click Start to execute the formatting operation. Figure 2-103. Format USB Flash Disk (2 of 2) Click OK to confirm format when the following dialog is shown. Figure 2-104. Confirm Format NOTE: If you want to stop the operation, click Cancel. When formatting is complete, click OK to close the dialog.
Page 100 In Windows OS, unzip the compressed Crisis utility package (i.e. in this case, “Crisis_Disk_v1.xx.zip”). Then copy the files “C5PRHx64.fd” to the root directory of the USB flash disk made in the preceeding steps. Figure 2-106. Unzip and Copy Crisis Package NOTE: Make sure the size of “C5PRHx64.fd“...
Page 101: Using The Crisis Utility Disk
Using the Crisis Utility Disk Turn off the target machine and ensure that the AC adapter is plugged in. Figure 2-108. Ensure the AC Adapter is Plugged In Plug in the USB flash disk. Figure 2-109. Plug the USB Flash Disk Press and hold <Fn>...
Page 102 NOTE: If the waiting time takes more than 5 minutes, the system recovery might have failed. Check the following: BIOS filename (i.e. C5PRHx64.fd) is correct and in the root directory of the USB flash • Crisis disk. Remove the battery to reset the embedded controller status. •...
Page 103: Bios Shipping Mode Sop
BIOS Shipping Mode SOP Power on the system. Then press <F2> and <Shift> simultaneously to boot into Setup Utility. Figure 2-111. Press <F2> + <Shift> Verify that the Setup Utility label (InsydeH20 Setup Utility (Manufacture)) is displayed in RED text. InsydeH20 Setup Utility (Manufacture) Rev.
Page 104 Ensure that the AC adapter has been removed. Figure 2-113. Unplug the AC Adapter Press <F9> to load setup default, and then press <F10> to save changes and exit. The system will automatically shut down and enter Shipping mode. In Shipping mode, press the Power button to check the system CANNOT be powered on for ensuring safe transport of the device.
Page 105 CHAPTER Jumper and Connectors Location Jumper and Connector Locations ......3-2 Mainboard Top View ..........3-2 Mainboard Bottom View .
Page 106: Chapter 3. Jumper And Connector Locations
Jumper and Connector Locations Mainboard Top View JRJ45 JTYPEC1 JSD1 Figure 3-1. Mainboard Top Table 3-1. Mainboard Top Jumper and Connectors Item Description Item Description JRJ45 LAN Connector JSD1 Card Reader Connector JTYPEC1 TYPEC Connector Jumper and Connector Locations...
Page 107: Mainboard Bottom View
Mainboard Bottom View JEDP1 JFAN1 JSSD1 JNGFF1 JIO2 JHDMI1 JFAN2 JUSB1 JHDD2 JSPK1 PJP101 PJP201 JKB2 JTP1 JRTC1 JDIMM2 JBL1 JKB1 JFP1 JHS1 JDIMM1 Figure 3-2. Mainboard Bottom Table 3-2. Mainboard Bottom Jumper and Connectors Item Description Item Description JFAN1 Fan Connector JFP1 Fingerprint Connector...
Page 108: Hall Sensor Board
Hall Sensor Board Top View Bottom View JHS1 Figure 3-3. Hall Sensor Board Table 3-3. Hall Sensor Board Connector Item Description JHS1 To MB Connector Jumper and Connector Locations...
Page 109: Usb Board
USB Board Top View Bottom View JUSB1 JUSB2 JHP1 JIO1 Figure 3-4. USB Board Table 3-4. USB Board Connectors Item Description Item Description JUSB1 USB2.0 Connector JHP1 Headphone / Line-in Connector JUSB2 USB2.0 Connector JIO1 To MB Connector Jumper and Connector Locations...
Page 110: Clear Cmos Jumper
Clear CMOS Jumper JCMOS1 Figure 3-5. Clear CMOS Table 3-5. Clear CMOS Jumper Item Description JCMOS1 Clear CMOS Jumper Jumper and Connector Locations...
Page 111 CHAPTER Troubleshooting Troubleshooting .........4-2 General Information .
Page 112: General Information
The following procedures are a guide for troubleshooting computer problems. The step by step procedures are designed to be performed as described. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype • cards, or modified options can give false errors and invalid system responses.
Page 113: Power On Issues
Power On Issues If the system does not power on, perform the following: Start Check M/B SW2 Whether OK Check AC/Batt only Swap AC/Battery power on Check Power/B Swap Power/B Whether OK Swap M/B Figure 4-1. Power On Issues Computer Shuts Down Intermittently If the system powers off at intervals, perform the following.
Page 114: No Display Issues
No Display Issues If the system does not display, perform the following: Start Go to no power Replace LCD LCD panel/ Trouble shooting Power on panel/cable cable ok step Replace M/B module well Connect it well connected Replace RAM RAM module OK module lcd cable well Connect it well...
Page 115 Remove any memory cards. Start the computer. If the computer boots correctly, add the devices one by one until the failure point is discovered. If the issue is still not resolved, refer to Online Support Information on page 8-2. Abnormal Video If the video appears abnormal, perform the following: Boot the computer.
Page 116: Lcd Picture Failure
LCD Picture Failure If the LCD picture fails, perform the following: Start Check Swap LCD cable / LCD module LCD panel Swap M/B Figure 4-3. LCD Picture Failure Troubleshooting...
Page 117: Internal Keyboard Failure
Internal Keyboard Failure If the internal keyboard function fails, perform the following: Start Re-assemble Check KB FPC well insert the KB FPC to M/B Replace KB Is KB ok? material Swap M/B Figure 4-4. Internal Keyboard Failure Troubleshooting...
Page 118: Touch Pad Failure
Touch Pad Failure If the touch pad fails, perform the following: Start Re-assemble the Check M/B T/P FFC T/P FFC to M/B Swap/Re-assemble the T/P board Check Logic Upper or T/P FFC Swap M/B Figure 4-5. Touch Pad Failure Troubleshooting...
Page 119: Internal Speaker Failure
Internal Speaker Failure If the internal speaker fails, perform the following: Start Re-assemble the Check M/B SPK cable to M/B SPK cable Swap Logic lower Check Logic lower Swap M/B Figure 4-6. Internal Speaker Failure Sound Problems Perform the following: Boot the computer.
Page 120 NOTE: If Speakers is not shown, right-click on the Playback tab and select Show Disabled Devices (clear by default). Select Speakers and click Configure to start Speaker Setup. Follow the on-screen prompts to configure the speakers. Remove any recently installed hardware or software. Restore system and file settings from a known good date using System Restore.
Page 121: Internal Microphone Record Failure
Internal Microphone Record Failure If the internal microphone fails to record, perform the following: Start Check MIC Re-assemble the cable whether MIC cable insert well Swap MIC Check MIC Check MIC Swap MIC cable cable whether Swap M/B Figure 4-7. Internal Microphone Record Failure Troubleshooting 4-11...
Page 122: Usb Failure
USB Failure If the USB function fails, perform the following: Start Check USB Re-assemble USB FFC to USB Connect Swap USB/B Check USB/B Replace USB Check USB CONN CONN is well Swap M/B Figure 4-8. USB Failure 4-12 Troubleshooting...
Page 123: Wireless/Bluetooth Function Test Failure
Wireless/Bluetooth Function Test Failure If the wireless/Bluetooth function test fails, perform the following: Start Check W/L Re-assemble the antenna to antenna to W/L card W/L card Check antenna Swap The antenna Swap the W/L card Check W/L card Swap M/B Figure 4-9.
Page 124: Sd Card Function Test Failure
SD Card Function Test Failure If the SD card function test fails, perform the following: Start Card read Repair the conn well Card read conn solder Swap M/B Card read card read Chip Chip ok Swap M/B Figure 4-10. SD Card Function Test Failure 4-14 Troubleshooting...
Page 125: Units Thermal Failure
Units Thermal Failure If the units thermal fails, perform the following: Start Fan cable Connect it well Well connected Replace fan Fan ok Insert is well Thermal well insert Replace M/B Figure 4-11. Units Thermal Failure Troubleshooting 4-15...
Page 126: Cosmetic Failure
Cosmetic Failure If the cosmetic fails, perform the following: Start LCD cover Swap LCD cover LCD bezel Swap LCD bezel Upper Swap Upper Lower Swap Lower Function Test Figure 4-12. Cosmetic Failure 4-16 Troubleshooting...
Page 127: Other Functions Failure
Other Functions Failure If other functions such as the DP switch, HDMI switch, LAN connect, extend MIC, extend speaker, USB3.0 fail, perform the following: Check if the Drive is working properly. Check if the test fixture is ok. Swap the mainboard. Mainboard CMOS Discharge If there is a wrong CMOS setting, such as password, CMOS data will be cleaned to default setting by discharging (short pads): JCMOS1.
Page 128: Intermittent Problems
Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, perform the following: Run the advanced diagnostic test (refer to System Utilities...
Page 129: Undetermined Problems
Remove power from the computer. Visually check FRUs for damage. If any problems are found, replace the FRU. Remove or disconnect all of the following devices: • Non-Acer devices • Printer, mouse, and other external devices • Hard disk drive •...
Page 130: Post Codes
Post Codes The following are the InsydeH2O™ Functionality POST code tables. The components of the POST code table includes: SEC phase, PEI phase, DXE phase, BDS phase, CSM functions, S3 functions, and ACPI functions. Table 4-2. POST Code Range Phase POST Code Range 0x01 –...
Page 131 Table 4-3. SEC Phase POST Code Table Functionality Name Post Phase Description (Include\PostCode.h) Code CPU power on and switch to SEC_SYSTEM_POWER_ON Protected mode SEC_BEFORE_MICROCODE_PATCH Patching CPU microcode SEC_AFTER_MICROCODE_PATCH Setup Cache as RAM PCIE MMIO Base Address SEC_ACCESS_CSR* initial CPU Generic MSR SEC_GENERIC_MSRINIT* initialization SEC_CPU_SPEEDCFG*...
Page 132 Functionality Name Post Phase Description (Include\PostCode.h) Code Internal Graphic device early PEI_IGD_EARLY_INITIAL* Initialization PEI_HECI_INIT* HECI Initialization PEI_WATCHDOG_INIT* Watchdog timer Initialization PEI_MEMORY_INIT Memory Initial for Normal boot. Memory Initial for Crisis PEI_MEMORY_INIT_FOR_CRISIS Recovery PEI_MEMORY_INSTALL Simple Memory test PEI_TXTPEI* TXT function early Initialization PEI_SWITCH_STACK Start to use Memory PEI_MEMORY_CALLBACK...
Page 133 Functionality Name Post Phase Description (Include\PostCode.h) Code DXE_SMMACCESS* Setup SMM ACCESS service North bridge Middle DXE_NB_INIT* initialization DXE_SIO_INIT* Super I/O DXE initialization DXE_LEGACY_REGION* Setup Legacy Region service South Bridge Middle DXE_SB_INIT* initialization DXE_IDENTIFY_FLASH_DEVICE Identify Flash device DXE_FTW_INIT Fault Tolerant Write verification DXE_VARIABLE_INIT Variable Service initialization DXE_VARIABLE_INIT_FAIL...
Page 134 Functionality Name Post Phase Description (Include\PostCode.h) Code DXE_HECIDRV_INIT* HECIDRV Initialization Variable store garbage DXE_VARIABLE_RECLAIM collection and reclaim operation Do not support flash part DXE_FLASH_PART_NONSUPPORT (which is defined in SpiDevice.c) NOTE: * 3rd party relate functions - Platform dependence. Table 4-6. BDS Phase POST Code Table Functionality Name Post Phase...
Page 135 Functionality Name Post Phase Description (Include\PostCode.h) Code BDS_START_ISA_SEIRAL Serial device initialization BDS_START_IDE_BUS IDE device initialization BDS_START_AHCI_BUS AHCI device initialization BDS_CONNECT_LEGACY_ROM Dispatch option ROMs BDS_ENUMERATE_ALL_BOOT_OPTIO Get boot device information BDS_END_OF_BOOT_SELECTION End of boot selection BDS_ENTER_SETUP Enter Setup Menu BDS_ENTER_BOOT_MANAGER Enter Boot manager BDS_BOOT_DEVICE_SELECT Try to boot system to OS BDS_EFI64_SHADOW_ALL_LEGACY_...
Page 136 Table 4-7. PostBDS POST Code Table Functionality Name Post Phase Description (Include\PostCode.h) Code POST_BDS_NO_BOOT_DEVICE POST_BDS No Boot Device POST_BDS_START_IMAGE POST_BDS UEFI Boot Start Image POST_BDS_ENTER_INT19 POST_BDS Legacy 16 boot entry POST_BDS_JUMP_BOOT_SECTOR POST_BDS Try to Boot with INT 19 Table 4-8. S3 Functions POST Code Table Functionality Name Post Phase...
Page 137 Table 4-9. ACPI Functions POST Code Table Functionality Name Post Phase Description (Include\PostCode.h) Code ASL_ENTER_S1 Prepare to enter S1 ASL_ENTER_S3 Prepare to enter S3 ASL_ENTER_S4 Prepare to enter S4 ASL_ENTER_S5 Prepare to enter S5 ASL_WAKEUP_S1 System wakeup from S1 ASL_WAKEUP_S3 System wakeup from S3 ASL_WAKEUP_S4 System wakeup from S4...
Page 138 Table 4-11. InsydeH20DDT Debugger POST Code Table Functionality Name Post Code Description Used by Insyde debugger 0x0D Waiting for device connect Used by Insyde debugger 0xD0 Waiting for device connect Used by Insyde debugger 0xD1 InsydeH2ODDT Ready Used by Insyde debugger 0xD2 EHCI not found Used by Insyde debugger...
Page 139 CHAPTER Service and Maintenance Service and Maintenance ........5-4 Introduction .
Page 140 CHAPTER Service and Maintenance (cont.) Fan 1 Module Removal ........5-59 Fan 1 Module Installation .
Page 141 CHAPTER Service and Maintenance (cont.) WLAN Antenna (Aux) Installation ......5-128...
Page 142: Chapter 5. Service And Maintenance
Service and Maintenance Introduction This chapter contains general information about the notebook, a list of tools needed to perform the required maintenance and step by step procedures on how to remove and install components on the notebook computer. Recommended Equipment The following tools are required to perform maintenance on the notebook: •...
Page 143: Maintenance Flowchart
Maintenance Flowchart The flowchart in Figure 5-1. Maintenance Flow provides a graphic representation of the module removal and installation sequences. It provides information on what components need to be removed and installed during servicing. RAM Door DIMM Module HDD Door HDD Module Lower Case HDD Carrier...
Page 144 LCD Module LCD Bezel CMOS and LCD Panel Dual Microphone Module LCD Panel Brackets WLAN Antenna WLAN Antenna eDP Cable (Main) (Aux) Figure 5-2. LCD Module Maintenance Flow Service and Maintenance...
Page 145: Getting Started
Getting Started The flowchart (Figure 5-1, page 5-5) identifies sections illustrating the entire removal and installation sequence. Observe the order of the sequence to avoid damage to any of the hardware components. Perform the following prior to performing any maintenance procedures: Place the system on a flat work surface.
Page 146: Ram Door Removal
RAM Door Removal Remove the screw securing the RAM door to the lower case. Figure 5-4. Removing the Screw Starting from the cut corner, lift to remove the RAM door. Figure 5-5. Removing the RAM Door Service and Maintenance...
Page 147: Ram Door Installation
RAM Door Installation Align and insert the RAM door latches into the slots on the lower case. Then press firmly the RAM door until it is fully seated. Figure 5-6. Installing the RAM Door Attach the screw to secure the RAM door to the lower case. NOTE: Screw torque force = 2.55~3.0kgf.cm Figure 5-7.
Page 148 Table 5-7. RAM Door Screw Screw Name Screw Type Torque Quantity M 2.5 x 8.0 2.55~3.0kgf.cm 5-10 Service and Maintenance...
Page 149: Dimm Module Removal
DIMM Module Removal Prerequisite: RAM Door Removal on page  Push the module clips outwards. Figure 5-8. Unclipping the Module Clips Pull to remove the memory module out from its slot. Figure 5-9. Removing the DIMM Module Service and Maintenance 5-11...
Page 150: Dimm Module Installation
DIMM Module Installation Insert the memory module into the slot. Figure 5-10. Installing the DIMM Module (1 of 2) Push down the memory module until the clips lock in place. Figure 5-11. Installing the DIMM Module (2 of 2) Install the RAM door (see RAM Door Installation on page 5-9).
Page 151: Hdd Door Removal
HDD Door Removal Prerequisite: RAM Door Removal on page  Remove the screw securing the HDD door to the lower case. Figure 5-12. Removing the Screw Starting from the cut corner, lift to remove the HDD door. Figure 5-13. Removing the HDD Door Service and Maintenance 5-13...
Page 152: Hdd Door Installation
HDD Door Installation Align and insert the HDD door latches into the slots on the lower case. Then press firmly the HDD door until it is fully seated. Figure 5-14. Installing the HDD Door Attach the screw to secure the HDD door to the lower case. NOTE: Screw torque force = 2.55~3.0kgf.cm Figure 5-15.
Page 153 Table 5-8. HDD Door Screw Screw Name Screw Type Torque Quantity M 2.5 x 8.0 2.55~3.0kgf.cm Service and Maintenance 5-15...
Page 154: Hdd Module Removal
HDD Module Removal Prerequisite: HDD Door Removal on page 5-13  Remove the four (4) screws securing the HDD module to the lower case. Figure 5-16. Removing the Screws Lift to remove the HDD module out from the slot. Figure 5-17. Removing the HDD Module 5-16 Service and Maintenance...
Page 155 Disconnect the HDD cable from the HDD module connector. Figure 5-18. Disconnecting the HDD Cable Service and Maintenance 5-17...
Page 156: Hdd Module Installation
HDD Module Installation Connect the HDD cable to the HDD module connector. Figure 5-19. Connecting the HDD Cable Align and install the HDD module into its slot on the lower case. Figure 5-20. Installing the HDD Module 5-18 Service and Maintenance...
Page 157 Attach the four (4) screws to secure the HDD module to the lower case. NOTE: Screw torque force = 1.5~2.0kgf.cm Figure 5-21. Securing the Screws Install the HDD door (see HDD Door Installation on page 5-14). Table 5-9. HDD Module Screws Screw Name Screw Type Torque...
Page 158: Hdd Carrier Removal
HDD Carrier Removal Prerequisite: HDD Module Removal on page 5-16  Remove the four (4) screws securing the HDD carrier to the HDD. Then lift to remove the HDD carrier. Figure 5-22. Removing the HDD Carrier 5-20 Service and Maintenance...
Page 159: Hdd Carrier Installation
HDD Carrier Installation Install the HDD carrier onto the HDD. Make sure the HDD and HDD carrier screw holes are properly aligned. Figure 5-23. Assembling the HDD Module Attach the four (4) screws to secure the HDD carrier to the HDD. NOTE: Screw torque force = 2.5~3.0kgf.cm Figure 5-24.
Page 160 Table 5-10. HDD Carrier Screws Screw Name Screw Type Torque Quantity M 3.0 x 3.0 2.5~3.0kgf.cm 5-22 Service and Maintenance...
Page 161: Hdd Module Installation (For Non-Hdd Sku Only)
HDD Module Installation (for non-HDD SKU only) Prerequisite: HDD Door Removal on page 5-13  NOTE: For non-HDD SKU, make sure to use the four screws (included in the package) to secure the HDD carrier to the HDD. Figure 5-25. Screws for non-HDD SKU Remove the four (4) screws securing the HDD carrier to the lower case.
Page 162 Lift to remove the HDD carrier out from the slot. Figure 5-27. Removing the HDD Carrier Install the HDD carrier onto the HDD. Make sure the HDD and HDD carrier screw holes are properly aligned. Figure 5-28. Assembling the HDD Module 5-24 Service and Maintenance...
Page 163 Attach the four (4) screws to secure the HDD carrier to the HDD. NOTE: Screw torque force = 2.5~3.0kgf.cm Figure 5-29. Securing the Screws Detach the adhesive tape securing the HDD cable to the lower case. Figure 5-30. Detaching the Adhesive Tape Service and Maintenance 5-25...
Page 164 Connect the HDD cable to the HDD module connector. Figure 5-31. Connecting the HDD Cable Align and install the HDD module into its slot on the lower case. Figure 5-32. Installing the HDD Module 5-26 Service and Maintenance...
Page 165 Attach the four (4) screws to secure the HDD module to the lower case. NOTE: Screw torque force = 1.5~2.0kgf.cm Figure 5-33. Securing the Screws Install the HDD door (see HDD Door Installation on page 5-14). Table 5-11. HDD Module & HDD Carrier Screws Screw Name Screw Type Torque...
Page 166: Lower Case Removal
Lower Case Removal Prerequisite: DIMM Module Removal on page 5-11  HDD Module Removal on page 5-16  Remove the fifteen (15) screws securing the lower case to the upper case. Figure 5-34. Removing the Screws Starting from the left side, pry to release the left side latches, following the direction arrows. Figure 5-35.
Page 167 Continue releasing the bottom side latches, following the direction of the arrow. Figure 5-36. Releasing the Lower Case (2 of 3) Release the right side latches. Figure 5-37. Releasing the Lower Case (3 of 3) Remove the lower case. Service and Maintenance 5-29...
Page 168: Lower Case Installation
Lower Case Installation Align and install the lower case on the upper case. Figure 5-38. Installing the Lower Case (1 of 2) Press firmly the side latches until they snapped into place. Figure 5-39. Installing the Lower Case (2 of 2) 5-30 Service and Maintenance...
Page 169 Attach the fifteen (15) screws to secure the lower case. NOTE: Screw torque force = 2.55~3.0kgf.cm Figure 5-40. Securing the Screws Install the DIMM module (DIMM Module Installation on page 5-12). Install the HDD module (HDD Module Installation on page 5-18). Table 5-12.
Page 170: Usb Board Removal
USB Board Removal Prerequisite: Lower Case Removal on page 5-28  Detach the mylars securing the DC-IN cable. Figure 5-41. Detaching the Mylars Disconnect the DC-IN cable from the mainboard connector. Figure 5-42. Disconnecting the DC-IN Cable 5-32 Service and Maintenance...
Page 171 Release the latch and disconnect the USB board FFC from the mainboard connector. Figure 5-43. Disconnecting the USB Board FFC Remove the screw securing the the USB board to the upper case. Figure 5-44. Removing the Screw Service and Maintenance 5-33...
Page 172 Lift to remove the USB board from the upper case. Figure 5-45. Removing the USB Board Release the latch and disconnect the USB board FFC from the USB board connector. Figure 5-46. Removing the USB Board FFC 5-34 Service and Maintenance...
Page 173: Usb Board Installation
USB Board Installation Connect the USB board FFC to the USB board connector and secure the latch. Figure 5-47. Connecting the USB Board FFC By aligning the USB board with the guide pins on the upper case, install the USB board onto its slot on the upper case.
Page 174 Attach the screw to secure the USB board to the upper case. NOTE: Screw torque force = 1.5~2.0kgf.cm Figure 5-49. Securing the Screw Connect the USB board FFC to the mainboard connector and secure the latch. Figure 5-50. Connecting the USB Board FFC 5-36 Service and Maintenance...
Page 175 Connect the DC-IN cable to the mainboard connector. Figure 5-51. Connecting the DC-IN Cable Attach the mylars to secure the DC-IN cable. Figure 5-52. Attaching the Mylars Install the lower case (see Lower Case Installation on page 5-30). Service and Maintenance 5-37...
Page 176 Table 5-13. USB Board Screw Screw Name Screw Type Torque Quantity M 2.0 x 4.0 1.5~2.0kgf.cm 5-38 Service and Maintenance...
Page 177: Hdd Cable Removal
HDD Cable Removal Prerequisite: Lower Case Removal on page 5-28  Detach the mylars securing the DC-IN cable, USB board FFC, WLAN antenna cables, and fan cable. Figure 5-53. Detaching the Mylars Disconnect the DC-IN cable from the mainboard connector. Then release the latch and disconnect the USB board FFC from the mainboard connector.
Page 178 Detach the mylar and disconnect the HDD cable from the mainboard connector. Figure 5-55. Removing the HDD Cable 5-40 Service and Maintenance...
Page 179: Hdd Cable Installation
HDD Cable Installation Connect the HDD cable to the mainboard connector. Then attach the mylar to secure the HDD cable in place. Figure 5-56. Connecting the HDD Cable Connect the USB board FFC to the mainboard connector and secure the latch. Then connect the DC-IN cable to the mainboard connector.
Page 180 Attach the mylars to secure the DC-IN cable, USB board FFC, WLAN antenna cables, and fan cable. Figure 5-58. Attaching the Mylars Install the lower case (see Lower Case Installation on page 5-30). 5-42 Service and Maintenance...
Page 181: Dc-In Cable Removal
DC-IN Cable Removal Prerequisite: Lower Case Removal on page 5-28  Detach the mylars securing the DC-IN cable. Figure 5-59. Detaching the Mylars Disconnect the DC-IN cable from the mainboard connector. Figure 5-60. Disconnecting the DC-IN Cable Service and Maintenance 5-43...
Page 182 Unroute the DC-IN cable from the guides and remove the cable connector from its slot on the upper case. Figure 5-61. Removing the DC-IN Cable 5-44 Service and Maintenance...
Page 183: Dc-In Cable Installation
DC-IN Cable Installation Install the DC-IN cable connector into its slot on the upper case. Then route the DC-IN cable through the guides as shown below. Figure 5-62. Installing the DC-IN Cable Connect the DC-IN cable to the mainboard connector. Figure 5-63.
Page 184 Attach the mylars to secure the DC-IN cable in place. Figure 5-64. Attaching the Mylars Install the lower case (see Lower Case Installation on page 5-30). 5-46 Service and Maintenance...
Page 185: Battery Removal
Battery Removal Prerequisite: Lower Case Removal on page 5-28  Detach the adhesive tape securing the battery cable. Figure 5-65. Detaching the Adhesive Tape Disconnect the battery cable from the mainboard connector. Figure 5-66. Disconnecting the Cable Service and Maintenance 5-47...
Page 186 Remove the two (2) screws securing the battery to the upper case. Figure 5-67. Removing the Screws Lift the upper edge of the battery and slide to release the remaining latches from the slot on the upper case. Then remove the battery. Figure 5-68.
Page 187: Battery Installation
Battery Installation Align and slide the bottom tabs to the slots on the upper case. Then push down the battery into its slot until it fully seated. Figure 5-69. Installing the Battery Attach the two (2) screws to secure the battery to the upper case. NOTE: Screw torque force = 1.5~2.0kgf.cm Figure 5-70.
Page 188 Connect the battery cable to the mainboard connector. Figure 5-71. Connecting the Cable Attach the adhesive tape to secure the battery cable in place. Figure 5-72. Attaching the Adhesive Tape Install the lower case (see Lower Case Installation on page 5-30). 5-50 Service and Maintenance...
Page 189 Table 5-14. Battery Screws Screw Name Screw Type Torque Quantity M 2.0 x 4.0 1.5~2.0kgf.cm Service and Maintenance 5-51...
Page 190: Ssd Module Removal
SSD Module Removal Prerequisite: Lower Case Removal on page 5-28  Remove the screw securing the SSD module to the mainboard. Figure 5-73. Removing the Screw Pull to disconnect the SDD module from the mainboard connector. Then remove the SDD module.
Page 191: Ssd Module Installation
SSD Module Installation Connect the SDD module to the mainboard connector. Figure 5-75. Connecting the SSD Module Connector Attach the screw to secure the SSD module to the mainboard. NOTE: Screw torque force = 1.5~2.0kgf.cm Figure 5-76. Securing the Screw Install the lower case (see Lower Case Installation on page 5-30).
Page 192 Table 5-15. SSD Module Screw Screw Name Screw Type Torque Quantity M 2.0 x 2.5 1.5~2.0kgf.cm 5-54 Service and Maintenance...
Page 193: Wlan Module Removal
WLAN Module Removal Prerequisite: Lower Case Removal on page 5-28  Disconnect the WLAN antenna cables. Figure 5-77. Disconnecting the WLAN Antenna Cables Remove the screw securing the WLAN module to the mainboard. Figure 5-78. Removing the Screw Service and Maintenance 5-55...
Page 194 Pull to disconnect the WLAN module from the mainboard connector. Then remove the WLAN module. Figure 5-79. Removing the WLAN Module 5-56 Service and Maintenance...
Page 195: Wlan Module Installation
WLAN Module Installation Connect the WLAN module to the mainboard connector. Figure 5-80. Connecting the WLAN Module Connector Attach the screw to secure the WLAN module to the mainboard. NOTE: Screw torque force = 1.5~2.0kgf.cm Figure 5-81. Securing the Screw Service and Maintenance 5-57...
Page 196 Connect the main antenna cable (white) to the connector closer to the screw and the auxiliary antenna cable (black) to the other connector on the board. Figure 5-82. Installing the WLAN Antenna Cables Install the lower case (see Lower Case Installation on page 5-30).
Page 197: Fan 1 Module Removal
Fan 1 Module Removal Prerequisite: Lower Case Removal on page 5-28  Disconnect the fan cable from the mainboard connector. Figure 5-83. Disconnecting the Fan Cable Remove the two (2) screws securing the fan module to the upper case. Figure 5-84. Removing the Screws Service and Maintenance 5-59...
Page 198 Detach the mylar securing the fan module to the thermal module. Then lift to remove the fan module from the upper case. Figure 5-85. Removing the Fan Module 5-60 Service and Maintenance...
Page 199: Fan 1 Module Installation
Fan 1 Module Installation Align and install the fan module onto its slot on the upper case. Figure 5-86. Installing the Fan Module Attach the two (2) screws to secure the fan module to the upper case. NOTE: Screw torque force = 2.0~2.5kgf.cm Figure 5-87.
Page 200 Attach the mylar to secure the fan module to the thermal module. Figure 5-88. Attaching the Mylar Connect the fan cable to the mainboard connector. Figure 5-89. Connecting the Fan Cable Install the lower case (see Lower Case Installation on page 5-30). 5-62 Service and Maintenance...
Page 201 Table 5-17. Fan 1 Module Screws Screw Name Screw Type Torque Quantity M 2.5 x 6.0 2.0~2.5kgf.cm Service and Maintenance 5-63...
Page 202: Fan 2 Module Removal
Fan 2 Module Removal Prerequisite: Lower Case Removal on page 5-28  Detach the mylars securing the DC-IN cable, USB board FFC, WLAN antenna cables, and fan cable. Figure 5-90. Detaching the Mylars Disconnect the DC-IN cable from the mainboard connector. Then release the latch and disconnect the USB board FFC from the mainboard connector.
Page 203 Remove the two (2) screws securing the fan module to the upper case. Figure 5-92. Removing the Screws Slightly lift the fan module to disconnect the fan cable from the mainboard connector. Figure 5-93. Disconnecting the Fan Cable Service and Maintenance 5-65...
Page 204 Detach the mylar securing the fan module to the thermal module. Then lift to remove the fan module from the upper case. Figure 5-94. Removing the Fan Module 5-66 Service and Maintenance...
Page 205: Fan 2 Module Installation
Fan 2 Module Installation Connect the fan cable to the mainboard connector. Figure 5-95. Connecting the Fan Cable Align and install the fan module onto its slot on the upper case. Figure 5-96. Installing the Fan Module Service and Maintenance 5-67...
Page 206 Attach the two (2) screws to secure the fan module to the upper case. NOTE: Screw torque force = 2.0~2.5kgf.cm Figure 5-97. Securing the Screws Attach the mylar to secure the fan module to the thermal module. Figure 5-98. Attaching the Mylar 5-68 Service and Maintenance...
Page 207 Connect the USB board FFC to the mainboard connector and secure the latch. Then connect the DC-IN cable to the mainboard connector. Figure 5-99. Connecting the DC-IN Cable and USB Board FFC Attach the mylars to secure the DC-IN cable, USB board FFC, WLAN antenna cables, and fan cable.
Page 208 Table 5-18. Fan 2 Module Screws Screw Name Screw Type Torque Quantity M 2.5 x 6.0 2.0~2.5kgf.cm 5-70 Service and Maintenance...
Page 209: Thermal Module Removal
Thermal Module Removal Prerequisite: Fan 1 Module Removal on page 5-59  Fan 2 Module Removal on page 5-64  Remove the seven (7) screws securing the thermal module to the mainboard. Figure 5-101. Removing the Screws Lift to remove the thermal module from the mainboard. Figure 5-102.
Page 210: Thermal Module Installation
Thermal Module Installation Align and install the thermal module onto its slot on the mainboard. Figure 5-103. Installing the Thermal Module Attach the seven (7) screws to secure the thermal module to the mainboard. NOTE: Screw torque force = 1.5~2.0kgf.cm Figure 5-104.
Page 211 Table 5-19. Thermal Module Screws Screw Name Screw Type Torque Quantity M 2.0 x 4.0 1.5~2.0kgf.cm Service and Maintenance 5-73...
Page 212: Lcd Module Removal
LCD Module Removal Prerequisite: Lower Case Removal on page 5-28  Detach the mylars and disconnect the WLAN antenna cables from the WLAN module connectors. Figure 5-105. Disconnecting the WLAN Antenna Cables Carefully unroute the WLAN antenna cables from the guides on the upper case. Figure 5-106.
Page 213 Disconnect the eDP cable from the mainboard connector. Figure 5-107. Disconnecting the eDP Cable Open the lid in 90°and place the device on a raised surface. Then remove the six (6) screws securing the LCD panel bracket and LCD module to the upper case. Figure 5-108.
Page 214 Lift to remove the LCD module from the upper case. Figure 5-109. Removing the LCD Module 5-76 Service and Maintenance...
Page 215: Lcd Module Installation
LCD Module Installation Align and install the LCD module. Make sure the screw holes of LCD panel bracket are properly aligned. Figure 5-110. Installing the LCD Module Attach the six (6) screws to secure the LCD panel bracket and LCD module to the upper case. NOTE: Screw torque force = 2.0~2.5kgf.cm Figure 5-111.
Page 216 Connect the eDP cable to the mainboard connector. Figure 5-112. Connecting the eDP Cable Route the WLAN antenna cables through the guides on the upper case. Figure 5-113. Routing the WLAN Antenna Cables 5-78 Service and Maintenance...
Page 217 Connect the WLAN antenna cables to the WLAN module connectors. Then attach the mylars. Figure 5-114. Connecting the WLAN Antenna Cables Install the lower case (see Lower Case Installation on page 5-30). Table 5-20. LCD Module Screws Screw Name Screw Type Torque Quantity M 2.5 x 6.0...
Page 218: Rtc Battery Removal
RTC Battery Removal Prerequisite: Battery Removal on page 5-47  Disconnect the RTC battery cable from the mainboard connector. Figure 5-115. Diconnecting the RTC Battery Cable Pry to detach the adhesive tape underneath the RTC battery. Then remove the RTC battery. Figure 5-116.
Page 219: Rtc Battery Installation
RTC Battery Installation Align and install the RTC battery onto its slot on the upper case. Figure 5-117. Installing the RTC Battery Connect the RTC battery cable to the mainboard connector. Figure 5-118. Connecting the RTC Battery Cable Install the battery (see Battery Installation on page 5-49).
Page 220: Hall Sensor Board Removal
Hall Sensor Board Removal Prerequisite: Battery Removal on page 5-47  Release the latch and disconnect the hall sensor cable from the mainboard connector. Figure 5-119. Diconnecting the Hall Sensor Cable (1 of 2) Pry to release the hall sensor board from its slot on the upper case. Figure 5-120.
Page 221 Slightly pull the hall sensor board backwards to release it from the latches on the upper case. Then remove the hall sensor board. Figure 5-121. Removing the Hall Sensor Board (2 of 2) Release the latch and disconnect the hall sensor cable from the hall sensor board connector. Figure 5-122.
Page 222: Hall Sensor Board Installation
Hall Sensor Board Installation Connect the hall sensor cable to the hall sensor board connector and secure the latch. Figure 5-123. Connecting the Hall Sensor Cable (1 of 2) Slide the left side of hall sensor into the tabs until it is fully engaged. Figure 5-124.
Page 223 Firmly push down the hall sensor board into its slot until it is fully seated. Figure 5-125. Installing the Hall Sensor Board (2 of 2) Connect the hall sensor cable to the mainboard connector and secure the latch. Figure 5-126. Connecting the Hall Sensor Cable (2 of 2) Install the battery (see Battery Installation on page 5-49).
Page 224: Speaker Removal
Speaker Removal Prerequisite: Battery Removal on page 5-47  Release the latch and disconnect the hall sensor cable from the hall sensor board connector. Then remove the screw securing the touchpad bracket to the upper case. Figure 5-127. Diconnecting the Hall Sensor Cable and Removing the Screw Remove the touchpad bracket from the upper case.
Page 225 Detach the mylar and disconnect the speaker cable from the mainboard connector. Figure 5-129. Disconnecting the Speaker Cable Remove the right speaker from the upper case. Then carefully unroute the speaker cable from the guides on the upper case. Figure 5-130. Removing the Right Speaker Service and Maintenance 5-87...
Page 226 Continue unrouting the speaker cable from the guides on the upper case. Then remove the left speaker from the upper case. Figure 5-131. Removing the Left Speaker 5-88 Service and Maintenance...
Page 227: Speaker Installation
Speaker Installation Align and install the left speaker onto its slot on the upper case. Then route the speaker cable through the guides on the upper case. Figure 5-132. Installing the Left Speaker Continue routing the speaker cable through the guides on the upper case. Then align and install the right speaker onto its slot on the upper case.
Page 228 Connect the speaker cable to the mainboard connector. Then attach the mylar to secure the cable position. Figure 5-134. Connecting the Speaker Cable Align and install the touchpad bracket onto its slot on the upper case. Figure 5-135. Installing the Touchpad Bracket 5-90 Service and Maintenance...
Page 229 Attach the screw to secure the touchpad bracket to the upper case. Then connect the hall sensor cable to the hall sensor board connector and secure the latch. NOTE: Screw torque force = 1.5~2.0kgf.cm Figure 5-136. Securing the Screw and Connecting the Hall Sensor Cable Install the battery (see Battery Installation on page 5-49).
Page 230: Touchpad Removal
Touchpad Removal Prerequisite: Battery Removal on page 5-47  Release the latch and disconnect the touchpad FFC from the mainboard connector. Then disconnect the keyboard FPC from the mainboard connector. Figure 5-137. Diconnecting the Cables Remove the three (3) screws securing touchpad to the upper case. Then detach the mylar. Figure 5-138.
Page 231 Slide to remove the touchpad from the upper case. Figure 5-139. Removing the Touchpad Detach the adhesive tape securing the touchpad FFC. Figure 5-140. Detaching the Adhesive Tape Service and Maintenance 5-93...
Page 232 Release the latch and disconnect the touchpad FFC from the touchpad connector. Figure 5-141. Disconnecting the Touchpad FFC 5-94 Service and Maintenance...
Page 233: Touchpad Installation
Touchpad Installation Cnnect the touchpad FFC from the touchpad connector and secure the latch. Figure 5-142. Connecting the Touchpad FFC Attach the adhesive tape to secure the touchpad FFC in place. Figure 5-143. Attaching the Adhesive Tape Service and Maintenance 5-95...
Page 234 Slide the touchpad into the tabs to install it on the upper case. Figure 5-144. Installing the Touchpad Attach the three (3) screws to secure the touchpad to the upper case. Then attach the mylar. NOTE: Screw torque force = 1.5~2.0kgf.cm Figure 5-145.
Page 235 Connect the touchpad FFC from the mainboard connector and secure the latch. Then connect the keyboard FPC to the mainboard connector. Figure 5-146. Connecting the Cables Install the battery (see Battery Installation on page 5-49). Table 5-22. Touchpad Screws Screw Name Screw Type Torque Quantity...
Page 236: Mainboard Removal
Mainboard Removal Prerequisite: Battery Removal on page 5-47  SSD Module Removal on page 5-52  WLAN Module Removal on page 5-55  Thermal Module Removal on page 5-71  Release the latch (if necessary) and disconnect the following cables from the mainboard connectors: •...
Page 237 Remove the three (3) screws securing the mainboard to the upper case. Figure 5-148. Removing the Screws Slide the mainboard to release the I/O connectors from their slots and then remove the mainboard from the upper case. Figure 5-149. Removing the Mainboard Service and Maintenance 5-99...
Page 238: Mainboard Installation
Mainboard Installation Install the mainboard by aligning and inserting its I/O connectors into their slots on the upper case. Figure 5-150. Installing the Mainboard Attach the two (2) screws M 2.5 x 3.0 (marked with red-white circle) and the screw M 2.0 x 4.0 (marked with blue-white circle) to secure the mainboard to the upper case.
Page 239 Connect the following cables from the mainboard connectors and secure the latch (if necessary): • HDD cable (A) • USB board FFC (B) • DC-IN cable (C) • Backlight FPC (D) • Keyboard FPC (E) • Touchpad FFC (F) • Hall sensor cable (G) •...
Page 240: Lcd Bezel Removal
LCD Bezel Removal Prerequisite: LCD Module Removal on page 5-74  Pry the LCD bezel from the bottom side to release latches. Figure 5-153. Removing the LCD Bezel (1 of 4) Pry the LCD bezel from the right side to release the latches. Figure 5-154.
Page 241 Pry the LCD bezel from the top side to release the latches. Figure 5-155. Removing the LCD Bezel (3 of 4) Continue to pry the left side latches and remove the bezel. Figure 5-156. Removing the LCD Bezel (4 of 4) Service and Maintenance 5-103...
Page 242: Lcd Bezel Installation
LCD Bezel Installation Align and install the bottom side of the LCD bezel on the LCD panel. Figure 5-157. Installing the LCD Bezel (1 of 3) Making sure the cables would not get caught, press the bottom side latches to install the LCD bezel.
Page 243 Press to secure the left, right, and top sides of the LCD bezel latches. Figure 5-159. Installing the LCD Bezel (3 of 3) Install the LCD module (see LCD Module Installation on page 5-77). Service and Maintenance 5-105...
Page 244: Cmos And Dual Microphone Module Removal
CMOS and Dual Microphone Module Removal Prerequisite: LCD Bezel Removal on page 5-102  Pry to remove the CMOS and dual microphone module from its slot on the LCD cover. Figure 5-160. Removing the CMOS and Dual Microphone Module Detach the mylar and disconnect the eDP cable from the CMOS and dual microphone module connector.
Page 245 Carefully remove the two (2) microphones and the protective sponge of the CMOS. Figure 5-162. Removing the Microphones and Protective Sponge Service and Maintenance 5-107...
Page 246: Cmos And Dual Microphone Module Installation
CMOS and Dual Microphone Module Installation Attach the protective sponge onto the CMOS. Then install the two (2) microphones onto its respective slots on the module. Figure 5-163. Installing the Microphones and Protective Sponge Connect the eDP cable to the CMOS and dual microphone module connector. Then attach the mylar to secure the cable connection.
Page 247 Align and install the CMOS and dual microphone module into its slot on the LCD cover. Figure 5-165. Installing the CMOS and Dual Microphone Module Install the LCD bezel (see LCD Bezel Installation on page 5-104). Service and Maintenance 5-109...
Page 248: Lcd Panel Removal
LCD Panel Removal Prerequisite: LCD Bezel Removal on page 5-102  Remove the four (4) screws securing the LCD panel to the LCD cover. Figure 5-166. Removing the Screws Carefully flip the LCD panel to reveal the eDP cable connector. Then unroute the eDP cable from the guides on the bottom of the LCD cover.
Page 249 Detach the adhesive tape and disconnect the eDP cable to the LCD panel connector. Figure 5-168. Disconnecting the eDP Cable Service and Maintenance 5-111...
Page 250: Lcd Panel Installation
LCD Panel Installation Connect the eDP cable to the LCD panel connector and attach the adhesive tape to secure the cable connection. Figure 5-169. Connecting the eDP Cable Route the eDP cable through the guides on the bottom of the LCD cover. Starting from the bottom side, carefully place the LCD panel on the LCD cover.
Page 251 Attach the four (4) screws to secure the LCD panel to the LCD cover. NOTE: Screw torque force = 1.5~2.0kgf.cm Figure 5-171. Securing the LCD Panel Screws Install the LCD bezel (see LCD Bezel Installation on page 5-104). Table 5-24. LCD Panel Screws Screw Name Screw Type Torque...
Page 252: Lcd Panel Brackets Removal
LCD Panel Brackets Removal Prerequisite: LCD Panel Removal on page 5-110  Remove the six (6) screws securing the LCD panel brackets to the LCD cover. Figure 5-172. Removing the Screws Lift to remove the LCD panel brackets from the LCD cover. Then unroute the eDP cable and WLAN antenna cables, which are located under the LCD panel brackets, from the guides on the LCD cover.
Page 253: Lcd Panel Brackets Installation
LCD Panel Brackets Installation Route the eDP cable (on the left side) and WLAN antenna cables (on the right side) through the guides on the LCD cover. Then align and install the LCD panel brackets onto its respective slot on the LCD cover. Figure 5-174.
Page 254 Table 5-25. LCD Panel Brackets Screws Screw Name Screw Type Torque Quantity M 2.5 x 4.0 2.0~2.5kgf.cm 5-116 Service and Maintenance...
Page 255: Edp Cable Removal
eDP Cable Removal Prerequisite: LCD Panel Brackets Removal on page 5-114  Starting from the bottom left side, carefully unroute the eDP cable and detach the mylar. Continue to unroute the eDP cable from the guides on the left and top sides of the LCD cover. While unrouting the cable, make sure to detach the mylar (closer to the CMOS and microphone module).
Page 256 Detach the mylar and disconnect the eDP cable from the CMOS and microphone module connector. Figure 5-177. Disconnecting the eDP Cable 5-118 Service and Maintenance...
Page 257: Edp Cable Installation
eDP Cable Installation Route the eDP cable through the guides on the top side first, and then following with the left side of the LCD cover. While routing the cable, make sure to attach the mylar (closer to the CMOS and microphone module). Continue to route the eDP cable through the guides on the bottom left of the LCD cover.
Page 258 Align and install the CMOS and dual microphone module into its slot on the LCD cover. Figure 5-180. Installing the CMOS and Dual Microphone Module Install the LCD panel brackets (see LCD Panel Brackets Installation on page 5-115). 5-120 Service and Maintenance...
Page 259: Wlan Antenna (Main) Removal
WLAN Antenna (Main) Removal Prerequisite: LCD Panel Brackets Removal on page 5-114  Starting from the bottom left side, carefully unroute the eDP cable and detach the mylar. Continue to unroute the eDP cable from the guides on the left and top sides of the LCD cover. While unrouting the cable, make sure to detach the mylar (closer to the CMOS and microphone module).
Page 260 Unroute the main antenna cable from the guides on the right and top sides of the LCD cover. Figure 5-182. Unrouting the Main Antenna Cable Detach the main antenna cable from the LCD cover. Figure 5-183. Detaching the Main Antenna Cable 5-122 Service and Maintenance...
Page 261: Wlan Antenna (Main) Installation
WLAN Antenna (Main) Installation Attach the main antenna cable onto its slot on the LCD cover. Figure 5-184. Attaching the Main Antenna Cable Route the main antenna cable through the guides on the top side first, and then following with the right side of the LCD cover.
Page 262 Route the eDP cable through the guides on the top side first, and then following with the left side of the LCD cover. While routing the cable, make sure to attach the mylar (closer to the CMOS and microphone module). Continue to route the eDP cable through the guides on the bottom left of the LCD cover.
Page 263: Wlan Antenna (Aux) Removal
WLAN Antenna (Aux) Removal Prerequisite: LCD Panel Brackets Removal on page 5-114  Starting from the bottom left side, carefully unroute the eDP cable and detach the mylar. Continue to unroute the eDP cable from the guides on the left and top sides of the LCD cover. While unrouting the cable, make sure to detach the mylar (closer to the CMOS and microphone module).
Page 264 Unroute the main antenna cable from the guides on the right and top sides of the LCD cover. Figure 5-188. Unrouting the Main Antenna Cable Unroute the auxiliary antenna cable from the guides on the right and top sides of the LCD cover.
Page 265 Detach the auxiliary antenna cable from the LCD cover. Figure 5-190. Detaching the Auxiliary Antenna Cable Service and Maintenance 5-127...
Page 266: Wlan Antenna (Aux) Installation
WLAN Antenna (Aux) Installation Attach the auxiliary antenna cable from the LCD cover. Figure 5-191. Attaching the Auxiliary Antenna Cable Route the auxiliary antenna cable through the guides on the top side first, and then following with the right side of the LCD cover. Figure 5-192.
Page 267 Route the main antenna cable through the guides on the top side first, and then following with the right side of the LCD cover. Figure 5-193. Routing the Main Antenna Cable Route the eDP cable through the guides on the top side first, and then following with the left side of the LCD cover.
Page 268 CHAPTER Field Replaceable Unit List FRU (Field Replaceable Unit) List ......6-2 Exploded Diagram ..........6-3 Main Assembly .
Page 269: Chapter 6. Fru (Field Replaceable Unit) List
NOTE: To scrap or to return the defective parts, users should follow local government ordinances or regulations on proper disposal, or follow the rules set by the regional Acer office on how to return the defective parts. FRU (Field Replaceable Unit) List...
Page 270: Exploded Diagram
Exploded Diagram Main Assembly Figure 6-1. Main Assembly Exploded Diagram Table 6-1. Main Assembly Exploded Diagram Description UPPER CASE ASSY - IMR BLACK FOR 1050(N17PG0/ PG1) W/Keyboard LG5P_A52BRL LG5P Internal 15 Standard 103KS Black US International Game 6B.Q2SN2.001 Legend,Power,Dish,Red BL, SurFacePrint+WASD(NK.I1513.06B) HALL SENSOR BOARD FFC CABLE 50.Q28N2.001...
Page 271 50.Q2CN2.002 USB BOARD FFC CABLE FOR 1050 (N17PG0/PG1) 50.Q2CN2.001 USB BOARD FOR 1050 (N17PG0/PG1) 55.Q2CN2.002 Mainboard AN515-51 Intel Nvidia N17P-G0 with GDDR5 NB.Q2Q11.006 2GB VRAM LF Intel Core i5-7300HQ + Nvidia GTX 1050 PLASTIC FAN FOR 1050 (N17PG0/PG1) 23.Q2CN2.001 THERMAL MODULE DIS W/O FAN FOR1050 (N17PG0/ 60.Q2CN2.002...
Page 272: Upper Cover Assembly
Upper Cover Assembly Figure 6-2. Upper Cover Assembly Exploded Diagram Table 6-2. Upper Cover Assembly Exploded Diagram Description TOUCHPAD SUPPORT BRACKET -FOR IMR SKU 33.Q2HN2.001 TOUCH PAD ASSY BLACK-ELANTECH 56.Q28N2.001 SPEAKER L+R 23.Q28N2.001 UPPER CASE ASSY - IMR BLACK FOR 1050(N17PG0/ PG1) W/Keyboard LG5P_A52BRL LG5P Internal 15 Standard 103KS Black US International Game 6B.Q2SN2.001...
Page 273: Lcd Assembly
LCD Assembly Figure 6-3. LCD Assembly Exploded Diagram Table 6-3. LCD Assembly Exploded Diagram Description LCD BEZEL ASSY BLACK 60.Q2SN2.003 LCD PANEL LCD HINGE R&L 33.Q28N2.002 ANTENNA - AUX 50.Q28N2.007 LCD EDP CABLE 50.Q28N2.008 FRU (Field Replaceable Unit) List...
Page 274 Table 6-3. LCD Assembly Exploded Diagram Description ANTENNA - MAIN 50.Q28N2.006 MIC RUBBER 47.Q28N2.003 CMOS & DUAL MICROPHONE MODULE CAMERA SPONGE 47.Q28N2.004 LCD COVER ASSY IMR BLACK - FOR IMR SKU 60.Q2SN2.002 FRU (Field Replaceable Unit) List...
Page 275: Fru List
FRU List CATEGORY Acer Description Acer PN BOARD HALL SENSOR BOARD FOR 1050 (N17PG0/ 55.Q2CN2.001 PG1) USB BOARD FOR 1050 (N17PG0/PG1) 55.Q2CN2.002 CABLE HALL SENSOR BOARD FFC CABLE 50.Q28N2.001 USB BOARD FFC CABLE FOR 1050 (N17PG0/ 50.Q2CN2.001 PG1) DC-IN CABLE 135W 50.Q2CN2.002...
Page 276 CATEGORY Acer Description Acer PN POWER CORD 1M BLACK ISRAEL 27.Q28N2.005 POWER CORD 1M BLACK ITALIAN 27.Q28N2.006 POWER CORD 1M BLACK JAPAN 27.Q28N2.007 POWER CORD 1M BLACK CHINA 27.Q28N2.008 POWER CORD 1M BLACK INDIA 27.Q28N2.009 POWER CORD 1M BLACK SWISS 27.Q28N2.010...
Page 277 CATEGORY Acer Description Acer PN LOWER CASE ASSY - BLACK 60.Q2SN2.001 HDD DOOR 42.Q28N2.001 RAM DOOR 42.Q28N2.002 HDD BRACKET 33.Q28N2.001 LCD COVER ASSY IMR BLACK - FOR IMR SKU 60.Q2SN2.002 LCD BEZEL ASSY BLACK 60.Q2SN2.003 LCD HINGE R&L 33.Q28N2.002 PLASTIC FAN FOR 1050 (N17PG0/PG1) 23.Q2CN2.001...
Page 278 CATEGORY Acer Description Acer PN HEATSINK THERMAL MODULE DIS W/O FAN FOR1050 60.Q2CN2.002 (N17PG0/PG1) KB ASSEMBLY UPPER CASE ASSY - IMR BLACK FOR 1050(N17PG0/PG1) W/Keyboard LG5P_A52BRL LG5P Internal 15 Standard 103KS Black US 6B.Q2SN2.001 International Game Legend,Power,Dish,Red BL, SurFacePrint+WASD(NK.I1513.06B) UPPER CASE ASSY - IMR BLACK FOR...
Page 279 CATEGORY Acer Description Acer PN UPPER CASE ASSY - IMR BLACK FOR 1050(N17PG0/PG1) W/Keyboard LG5P_A52BRL LG5P Internal 15 Standard 103KS Black Korean 6B.Q2SN2.008 Game Legend,Power,Dish,Red BL, SurFacePrint+WASD(NK.I1513.066) UPPER CASE ASSY - IMR BLACK FOR 1050(N17PG0/PG1) W/Keyboard LG5P_A52BRL LG5P Internal 15 Standard 103KS Black Ukrainian 6B.Q2SN2.009...
Page 280 CATEGORY Acer Description Acer PN UPPER CASE ASSY - IMR BLACK FOR 1050(N17PG0/PG1) W/Keyboard LG5P_A52BRL LG5P Internal 15 Standard 104KS Black French 6B.Q2SN2.017 Game Legend,Power,Dish,Red BL, SurFacePrint+WASD(NK.I1513.06L) UPPER CASE ASSY - IMR BLACK FOR 1050(N17PG0/PG1) W/Keyboard LG5P_A52BRL LG5P Internal 15 Standard 104KS Black 6B.Q2SN2.018...
Page 281 LG5P Internal 15 Standard 107KS Black Japanese 6B.Q2SN2.032 Game Legend,Power,Dish,Red BL, SurFacePrint+WASD(NK.I1513.070) MAINBOARD Mainboard AN515-51 Intel Nvidia N17P-G0 with GDDR5 2GB VRAM LF Intel Core i5-7300HQ + NB.Q2Q11.006 Nvidia GTX 1050 Mainboard AN515-51 Intel Nvidia N17P-G0 with GDDR5 2GB VRAM LF Intel Core i7-7700HQ + NB.Q2Q11.005...
Page 282 CATEGORY Acer Description Acer PN Mainboard AN515-51 Intel Nvidia N17P-G0 with GDDR5 4GB VRAM LF Intel Core i7-7700HQ + NB.Q2Q11.004 Nvidia GTX 1050 Mainboard AN515-51 Intel Nvidia N17P-G1 with GDDR5 4GB VRAM LF Intel Core i5-7300HQ + NB.Q2Q11.002 Nvidia GTX 1050TI...
Page 283: Screw List
Screw List CATEGORY Description Part No. SCREWS SCREW M2.5X0.45+4K-NIL 86.Q1RN2.002 SCREW 2D 3L K 4.5D ZK NL CR3 0.4T 86.GCHN2.009 SCREW 2.5D 3.0L K 5.3D NI NL 86.MXRN2.005 SCREW 2.5D 6L K 4.6D ZK NL 86.GD0N2.007 SCREW 2.5D 8L K 4.6D .8T BNI-ZN NL 86.GM1N2.001 SCREW 3.0D 3.0L K 4.9D NI 86.MXRN2.008...
Page 284: Chapter 7. Test Compatible Components
AN515-51 ........
Page 285 Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its ® system functions are tested under Windows 10 environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.
Page 286 SAMSUNG 4 cell 3320mAh Main KT.00407.003 SIMPLO COMMON Battery LGC AC14B (5.5mm) Prismatic 4S1P LGC 4 cell 3220mAh Main 60032811 LGC 4CELL3.22 KT.0040G.006 COMMON (KT.0040G.004 add Acer logo) C COVER Shale Black 10001012 Compal C cover Shale Black 15 15 PC+ABS NC.21011.0B9 COMPAL...
Page 287 Vendor Type Description Part No. Flash Disk KINGSTON SSD NAND 60040600 F80128S3 128GB RBU-SNS8180DS3/128GH KN.12807.023 KINGSTON LF+HF 60002045 SK Flash Disk HYNIX SSD NAND 128GB F80128S3 KN.1280G.003 HYNIX HFS128G39TND-N210A LF+HF 10001023 LITE- Flash Disk LITE-ON SSD NAND 128GB F80128S3 KN.1280L.019 CV3-8D128 FW:T87A101 LF+HF 60002045 SK Flash Disk HYNIX NAND 256GB...
Page 288 1TB/P , MN1000S SATA III 128MB LF F/ W: 02.01A02 HDD TOSHIBA 2.5" 5400rpm 1000GB 60001922 N1000GB5.4 MQ01ABD100,Aquarius-B, 500G/P, KH.01K04.014 TOSHIBA DIGI KS_4K_9.5 acer code SATA III 8MB LF+HF F/ W:AX1P5J HDD SEAGATE 2.5" 5400rpm 2000GB 60002036 N2000GB5.4 ST2000LM007 , 1R8174-188 , KH.02K01.030 SEAGATE KS72D...
Page 289 Vendor Type Description Part No. PLM00014 Non AVAP None AVAP Lan NA.22411.00B LED LCD Panel LPL 15.6'W FHD None N15.6FHDS 60003089 LG Glare LP156WF6-SPK6 LF 250nit 25ms KL.15608.035 UPIL 700:1 (eDP1.2) (Value IPS) (3.2mm) LED LCD Panel CMI 15.6'W FHD None 60031663 CMI N15.6FHDS Glare N156HCE-EAA LF 220nit 25ms...
Page 290 Vendor Type Description Part No. Memory SO-DIMM DDRIV 8GB Dummy 10000981 MISC SO8GBIV KN.8GB00.010 LF+HF Memory MICRON SO-DIMM DDRIV 60002050 SO8GBIV 2400 8GB MTA8ATF1G64HZ-2G3B1 KN.8GB04.012 MICRON SG LF+HF 1024*8 60024207 Memory KINGSTON SO-DIMM DDRIV KINGSTON- SO8GBIV 2400 8GB ACR24D4S7S8MB-8 LF+HF KN.8GB07.034 FAR EAST 1024*8 Micron, 20nm...
Page 291 Vendor Type Description Part No. 4G-GDDR5 VRAM GDDR5 4GB Dummy LF+HF 10000981 MISC (256*32*4) KN.4GB00.020 256*32*4, 7Gbps 7Gbps 6G-GDDR5 VRAM GDDR5 6GB 6G-GDDR5 10000981 MISC (256*32*6) KN.6GB00.002 (256*32*6) 8Gbps LF+HF Dummy 8Gbps 60002215 VRAM SAMSUNG GDDR5 5Gbps 4Gb VR4GbGV5 KN.0040B.011 SAMSUNG K4G41325FE-HC28 LF+HF E-die 60002045 SK...
Page 292 CHAPTER Online Support Information Online Support Information ....... .8-2 Introduction ........... . 8-2...
Page 293: Chapter 8. Online Support Information
This section describes online technical support services available to help users repair their Acer Systems. For distributors, dealers, ASP or TPM, please refer the technical queries to a local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d.

Acer AN515-51 Service Manual

Chapter 1. Hardware Specifications and Configurations

Features

Notebook Tour

System Block Diagram

Specifications Table

Chapter 2. System Utilities

BIOS Setup Utility

Boot Manager

Flash Utilities

BIOS Shipping Mode SOP

Chapter 3. Jumper and Connector Locations

Mainboard Top View

Mainboard Bottom View

Hall Sensor Board

USB Board

Clear CMOS Jumper

Troubleshooting

Chapter 4 . Troubleshooting

General Information

Intermittent Problems

Undetermined Problems

Post Codes

Chapter 5. Service and Maintenance

Introduction

Recommended Equipment

Maintenance Flowchart

Getting Started

Chapter 6. FRU (Field Replaceable Unit) List

Exploded Diagram

FRU List

Screw List

Chapter 7. Test Compatible Components

Chapter 8. Online Support Information

Quick Links

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Summary of Contents for Acer AN515-51