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http://www.cisco.com
Technical Assistance Center
The Cisco Technical Assistance Center (TAC) is available to all customers who need technical
assistance with a Cisco product, technology, or solution. Two levels of support are available: the
Cisco TAC Web Site and the Cisco TAC Escalation Center.
Cisco TAC inquiries are categorized according to the urgency of the issue:
•
Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities,
product installation, or basic product configuration.
•
Priority level 3 (P3)—Your network performance is degraded. Network functionality is
noticeably impaired, but most business operations continue.
•
Priority level 2 (P2)—Your production network is severely degraded, affecting significant
aspects of business operations. No workaround is available.
•
Priority level 1 (P1)—Your production network is down, and a critical impact to business
operations will occur if service is not restored quickly. No workaround is available.
The Cisco TAC resource that you choose is based on the priority of the problem and the conditions
of service contracts, when applicable.
Cisco TAC Web Site
You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving both cost and time.
The site provides around-the-clock access to online tools, knowledge bases, and software. To access
the Cisco TAC Web Site, go to this URL:
http://www.cisco.com/tac
All customers, partners, and resellers who have a valid Cisco service contract have complete access
to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a
Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or
password, go to this URL to register:
http://www.cisco.com/register/
If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the
Cisco TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC
Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These
classifications are assigned when severe network degradation significantly impacts business
operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC
engineer automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
PA-100VG AnyLAN Port Adapter Installation and Configuration
Technical Assistance Center
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