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Related Manuals for Canon imageprograf IPF8400S
Summary of Contents for Canon imageprograf IPF8400S
- Page 1 Service Guide...
- Page 2 ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE. PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT ENGINEERING REVISIONS Revision History Revision Date Section(s) Details September 2013 Release of the imagePROGRAF iPF8400S Service Guide imagePROGRAF iPF8400S Service Guide September 2013 Page i...
- Page 3 Pursuant to the authorized Service Agreement with Canon U.S.A., Inc. (Canon USA), this Service Guide is solely for reference purposes and may be used only by an authorized Service Provider of Canon USA. No part of this Service Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without the prior written consent of Canon USA, except as expressly permitted herein.
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Page 4: Table Of Contents
Servicing Notes --------------------------------------------------------------------------------------------------------- 9 Enhanced Service Mode Features ---------------------------------------------------------------------------------- 9 Print.Inf Log File --------------------------------------------------------------------------------------------------------- 9 C. imagePROGRAF iPF8400S Power and Plug Requirements ------------------------------------------------ 10 D. Installation Space Requirements ----------------------------------------------------------------------------------- 10 Estimated Installation Times ----------------------------------------------------------------------------------------- 11 Installation / Service Support Tools -------------------------------------------------------------------------------- 12 G. -
Page 5: Product Overview
The new Multisensor design enhances color stability when used within the Canon Calibration Link, while its robust design enhances registration and improves jam detection. The Canon Calibration Link system for the S-series printers is a Canon utility that utilizes imagePROGRAF... -
Page 6: Design Features
Figure 1 – Color Calibration Management Console Calibration Link Calibration Link is a color management system exclusive to Canon. This color management system delivers color stability across multiple printers and the Calibration Link strengthens support for third-party media and is available for the imagePROGRAF iPF6400S/8400S/9400S series printers. -
Page 7: Multisensor
Service Guide The Calibration Link function is accomplished by performing color calibration utilizing an imagePROGRAF iPF6400S printer in the linked chain. The printer prints a page of calibration targets that are measured with the Spectrophotometer Unit SU-21 mounted on the imagePROGRAF iPF6400S printer. -
Page 8: Lucia Ex Ink
To ensure file security, the built-in quick erase mode, high- speed mode, and secure erase mode functions are accessible to the end user. Gigabit Ethernet The imagePROGRAF iPF8400S printer supports Gigabit Ethernet printing. This provides for fast transfer of large amounts of data for high-speed, high-volume printing. Printhead (PF-05) The PF-05 Printhead has 2,560 nozzles per channel with 15,360 nozzles total. - Page 9 Service Guide Auto Design The Auto Design feature combines a Dynamic Layout Engine with built-in professional design expertise. Users with limited design expertise and/or production skills can easily create high quality posters by combining the client's design ideas and preferences, incorporated from professional designers.
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Page 10: Configuration And Box Contents
Maintenance Cartridge MC-08 1320B006AA Note: The Service Manual and Parts Catalog for the imagePROGRAF iPF8400S printer are available in electronic format in the Download Center on the Canon e-Support web site http://www.support.cusa.canon.com. Item Numbers and Part Numbers are subject to change due to engineering changes, etc. -
Page 11: Box Contents
Service Guide Box Contents Note: Box contents shown are for reference purposes only and are subject to change without notice. Table 2- imagePROGRAF iPF8400S Box Contents • iPF8400S Printer • Eject Assist Bar • Stand ST-28 • Stand Setup Guide •... -
Page 12: Dealer Sales/Service Authorization
Service Guide Dealer Sales/Service Authorization become authorized maintain authorization service imagePROGRAF iPF8400S printer, each dealer location must have at least one (1) technician that has completed the imagePROGRAF iPF6400/8400/9400 online training course. Educational Training Technicians have successfully completed... -
Page 13: Servicing Notes
To check the Flat Flex Ribbon Cable function Print.Inf Log File The Print.Inf file records printer performance and adjustment history data. Refer to the imagePROGRAF iPF8400S Service Manual for details. The log file provides the following: • Dates when WARNINGS and ERRORS occurred •... -
Page 14: Imageprograf Ipf8400S Power And Plug Requirements
Refer to the iPF8400S Service Manual for details on transportation and installation of the imagePROGRAF iPF8400S printer. The approximate space requirement for the imagePROGRAF iPF8400S printer installation are shown below. Figure 4- imagePROGRAF iPF8400S Installation Space Diagram (Height and depth Height and Depth Space above, Approximately 11.81"... -
Page 15: Estimated Installation Times
Service Guide Figure 5- imagePROGRAF iPF8400S Installation Space Diagram (Length) Length Length, Approximately 91" Refer to the “Quick Start Guide” that is packaged with the printer and the Service Manual for complete unpacking, installation, reinstallation, and installation space requirements. -
Page 16: Installation / Service Support Tools
In addition to the standard tools used to service this device, the following special tools, solvents, & oils should also be carried when servicing the imagePROGRAF iPF8400S. Table 7 - imagePROGRAF iPF8400S Special Tools, Solvents, & Oils List Description Parts Number... -
Page 17: Consumables (Main Unit)
Consumables are materials consumed with regular use and cannot be reused. Consumables should be replaced by the end-user or Service Technician. Consumables include but are not limited to paper, chemicals, and ink. Table 8 - imagePROGRAF iPF8400S Common Consumables List Description Remarks Part Number... -
Page 18: Field Replacement Parts
Note: All replacement parts shown in the tables below are for reference purposes only and are subject to change without notice. Table 9 - imagePROGRAF iPF8400S Field Replacement Parts List Estimated Life Parts Name... -
Page 19: Periodically Replaced Parts
Service Guide Periodically Replaced Parts The imagePROGRAF iPF8400S printer does not have any periodically replaced parts. Maintenance Kit Canon USA has prepared an imagePROGRAF iPF8400S Maintenance Kit to enhance the durability of the printer, while at the same time keeping operating costs at a minimum. -
Page 20: Authorized Servicer Offerings
VII. Authorized Servicer Offerings The Authorized Servicer program enables Canon USA distribution product resellers to become authorized to service the Canon USA products they resell. Please refer to the Authorized Servicer Program Guide (found in the Download Center of the... - Page 21 To close out the service call, Section 2 of the Service Dispatch Form must be completed and e-mailed to isgservice@CITS.canon.com. Canon USA will not provide labor compensation for any service not dispatched by CITS.
- Page 22 Service Guide To obtain reimbursement for service delivered during the end- user’s warranty, you must be dispatched by CITS. For this to occur, the end-user must first contact CITS. CITS will then attempt all user-performed service remedies. Should these not resolve the problem;...
- Page 23 If a service dispatch is required, CITS will dispatch the Authorized Servicer (provided the machine was registered in the ASCR system). To register a machine, go to the warranty section of the Canon USA e-Support Center web site at www.support.cusa.canon.com and select the Authorized Servicer Customer Registration Form.
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Page 24: E-Tag Warranty Claim Console
Service Guide e-Tag Warranty Claim Console e-Tag is an electronic limited warranty service claim form that is completed Online. Please print the Warranty Claim Form, attach it to the original defective part(s), and return them to the Warranty Control Section for warranty compensation. -
Page 25: Online Limited Warranty Credit Inquiry
Regional office for assistance. To view your Online warranty credits, log onto the ISG Central web site at http://www.isgcentral.cusa.canon.com. Go to the Canon Network Access (CNA) site to view e-Tag warranty credit information. After authorization, parts and labor credits are posted the following business day. - Page 26 Service Guide Figure 9 - ISG Central Homepage On the CNA web site, select Warranty Credit Inquiry; then select e-Tag Warranty Claims Reimbursement to perform an e-Tag Warranty claims search as shown in the following screen shots. Figure 10 - CNA Warranty Credit Inquiry...
- Page 27 Service Guide Figure 11 - CNA e-Tag Warranty Claims Search To check the status of e-Tag Limited Warranty Claims already submitted: Go to the e-Tag Warranty Claim Console as shown at the bottom of the screen shot in Figure 8 - eSupport: e-Tag Warranty Claim Console.
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Page 28: Suggested End-User Customer Service Offerings
Dispatched by CITS or the Warranty Marketing Program). CarePAK Extended Service Plan Canon USA CarePAK Extended Service Plans are available for the customer to extend the printer warranty period beyond the one (1) year limited warranty. Extended Service Plans are available to the customer, if the Dealer or Reseller is unable to, or chooses not to provide post- warranty service. -
Page 29: Dealer Or Authorized Service Provider Maintenance Agreement
Service Guide With the CarePAK Extended Service Plan, the customer will receive toll- free telephone support; and if needed, on-site service for their Canon USA product for the duration of the extended coverage. Extended coverage plans are available with either a one (1) year or two (2) year extended coverage. -
Page 30: Product Technical Support Offerings
Canon USA e-Support Center Web site Canon USA’s Engineering Services and Solutions Division provides high quality e-Support via the Internet and is only available for Canon USA Authorized Servicing Dealers or Authorized Service Providers. Canon USA’s e-Support is designed to give dealer and authorized servicer technicians access to technical support information via the Worldwide Web. -
Page 31: Canon Usa Isg Central Web Site
Figure 12 - Canon USA e-Support Login Canon USA ISG Central Web site Complete versions of the Service Guides are available on the Canon USA ISG Central web site (http://isgcentral.cusa.canon.com/). Access is limited to the Authorized Dealer’s Management staff; please contact your Dealer Administrator to request access to the Engineering Services and Solutions section of ISG Central. - Page 32 Service Guide When the user is logged onto ISG Central, they must select the Engineering Services and Solutions button to access the Service Guides area of the web site as shown below. Figure 14 - ISG Central Services...
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Page 33: Canon Usa Technical Support Center Call Escalation
Service Guide Canon USA Technical Support Center Call Escalation Canon USA provides a time sensitive call escalation process for all imagePROGRAF iPF8400S Authorized Servicers. CITS is the single point of entry for this process. Once a call is placed, the details are logged in the call management system and a case number is assigned to the call. -
Page 34: Appendix
Service Guide Appendix Note: All Specifications are subject to change without notice. Specifications Table 13 - imagePROGRAF iPF8400S Specifications Item Specifications Type Bubble jet printer Media feed system Roll paper/ Cut sheet (Manual switching) One (1) roll Outer diameter: 150mm or less... - Page 35 Service Guide Table 14 - imagePROGRAF iPF8400S Specifications Continued Hard Disk 2.5-inch, 250GB, 5400rpm, S-ATA I/F Full Speed(12 Mbit/sec), High Speed (480 Mbit/sec), bulk transfer Standard Interface 10BaseT/ 100BaseTX/ 1000BaseTX/ 802.3x Option None Ink ejection method Bubble jet method Print head No.
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Page 36: Canon Imageprograf Large Format Printer Limited Warranty
Provider") or Canon will send you a replacement part for any defective user replaceable item. You will be charged at the then-current service call rates of Canon or the Service Provider if the defects in the Product are not covered by this limited warranty, or if the applicable warranty period for the Product has expired or warranty coverage has not been sufficiently established by appropriate documentation. -
Page 37: Canon Imageprograf Printhead Limited Warranty
, whichever period expires first. During the relevant warranty period, Canon shall, in its sole discretion and without charge, repair or replace any defective Printhead with a new or comparable rebuilt Printhead. Warranty replacement shall not extend the warranty period of the defective Printhead. -
Page 38: List Of Tables
Table 15 - imagePROGRAF iPF8400S Estimated Installation Times ....... 12 Table 6 - imagePROGRAF iPF8400S Installation Tools ........... 12 Table 7 - imagePROGRAF iPF8400S Special Tools, Solvents, & Oils List ...... 12 Table 8 - imagePROGRAF iPF8400S Common Consumables List........13 Table 9 - imagePROGRAF iPF8400S Field Replacement Parts List ........