Page 1 Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide First Published: 2017-12-20 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...
Page 2 Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks . Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.
Page 3: Table Of Contents
Power Negotiation Over LLDP Network Protocols VLAN Interaction External Devices USB Port Information Cisco IP Phone Hardware C H A P T E R 3 Phone Overview Cisco IP Phone 8811 Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 4 Configure the Voice Codecs Configure the Video Codec Set the Optional Network Servers VLAN Settings Cisco Discovery Protocol LLDP-MED Chassis ID TLV Port ID TLV Time to Live TLV End of LLDPDU TLV Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 5 Failover and Recovery Registration Fallback Behavior RFC3311 SIP NOTIFY XML-Service SIP Configuration Configure the Basic SIP Parameters Configure the SIP Timer Values Configure the Response Status Code Handling Configure NTP Server Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 6 Edit the Dial Plan on the IP Phone Reset the Control Timers Regional Parameters and Supplementary Services Regional Parameters Set the Control Timer Values Localize Your Cisco IP Phone Time and Date Settings Configure Daylight Saving Time Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 7 Cisco IP Phone Accessories Overview Connect the Footstand Secure the Phone with a Cable Lock External Speakers and Microphone Headsets Audio Quality Analog Headsets USB Headsets Enable a USB Headset Disable a USB Headset Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 8 Key Expansion Module Power Information Connect a Key Expansion Module to a Cisco IP Phone Connect Two or Three Key Expansion Modules to a Cisco IP Phone Auto Detection of Key Expansion Modules Configure the Key Expansion Module from the Phone Web Page...
Page 9 Configure Bluetooth Handsfree from Configuration Utility Shared Lines Configure a Shared Line Configure Voice Mail Configure Voice Mail for each Extension Configure the Message Waiting Indicator Assign a Ring Tone to an Extension Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 10 Configure the Busy Lamp Field in the Phone Configuration File Configure the Busy Lamp Field for a Single Phone with the Configuration Utility Configure the Busy Lamp Field on a Key Expansion Module Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 11 C H A P T E R 1 2 Personal Directory Setup LDAP Configuration Prepare the LDAP Corporate Directory Search Configure BroadSoft Settings Configure the XML Directory Service Cisco IP Phone Troubleshooting P A R T V Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 12 Dot1x Authentication Ext Status Line Call Status Paging Status TR-069 Status Custom CA Status Provisioning Status Debug Info Console Logs Problem Reports Factory Reset Download Status Firmware Upgrade Status Provisioning Status Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 13 RTP Parameters SDP Payload Types NAT Support Parameters Provisioning Configuration Profile Firmware Upgrade CA Settings HTTP Settings Problem Report Tool General Purpose Parameters Regional Call Progress Tones Distinctive Ring Patterns Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide xiii...
Page 14 LDAP Programmable Softkeys Extension General Video Configuration Share Line Appearance NAT Settings Network Settings SIP Settings Call Feature Settings ACD Settings Proxy and Registration Subscriber Information Audio Configuration Dial Plan User Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 15 Troubleshooting C H A P T E R 1 4 General Troubleshooting Information Startup Problems Cisco IP Phone Does Not Go Through the Normal Startup Process Phone Displays Error Messages Phone Cannot Connect Using DNS Configuration File Corruption Cisco IP Phone Cannot Obtain IP Address...
Page 16 Reboot Reasons Reboot History on the Phone Web User Interface Reboot History on the Cisco IP Phone Screen Reboot History in the Status Dump File Phone Behavior During Times of Network Congestion Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 17: New And Changed Information
Set Up a Call Center Agent Phone , on page 138 ACD Call Information Missing, on page 284 ACD Settings, on page 260 Phone Doesn't Show ACD Softkeys, on page 284 Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 18: New And Changed Features For Firmware Release 11.0(1)
New and Changed Features for Firmware Release 11.0(1) All new features have been added to Telephony Features for Cisco IP Phone, on page 155. Revision Updated Section Added MOS enhancement • #unique_39 Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 19: New And Changed Features For Firmware Release 11(0)
SIP Settings, on page 256 • Call Feature Settings, on page 258 • Proxy and Registration, on page 260 • Subscriber Information, on page 263 • Audio Configuration, on page 264 Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 20: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Added configure speed dial Configure a Speed Dial with the Configuration Utility Page, on page 162 Added enabling electronic hookswitch on Enable Electronic Hookswitch, on page 185 Configuration Utility Audio Volume, on page 269 Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 21: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Configure a Phone to Accept Pages Automatically, on page 184 • Server-Configured Paging, on page 184 Updated all sections of Phone Configuration Utility Cisco IP Phone Web Page, on page 200 (Web page) Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 22: New Information For Firmware Release 10.4(1) Sr1
Added Customization of Programmable Softkey Configuring Programmable Softkeys, on page 173 Added Remote Customization Telephony Features for Cisco IP Phone, on page 155 Added Problem Report Tool Download Problem Reporting Tool Logs, on page Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 23: About The Cisco Ip Phone
P A R T About the Cisco IP Phone • Technical Details, page 9 • Cisco IP Phone Hardware, page 21...
Page 25: Technical Details
The Cisco IP Phone 8800 Series Multiplatform Phones is targeted for solutions that are centered on Third-Party SIP-based IP PBX. In this document, the terms Cisco IP Phone or phone means Cisco IP Phone 8800 Series Multiplatform Note Phones.
Page 26: Cable Specifications
• 3.5 mm jack for speaker connection (only Cisco IP Phone 8861) • 48-volt power connector • USB ports/connector: one USB port for Cisco IP Phone 8851 and two USB ports for Cisco IP Phone 8861 Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 27: Network And Computer Port Pinouts
Cable Specifications • 3 key expansion modules connectors which is considered as USB connector for Cisco IP Phone 8851 and 8861 Network and Computer Port Pinouts Although both the network and computer (access) ports are used for network connectivity, they serve different purposes and have different port pinouts.
Page 28: Phone Power Requirements
The switch can provide PoE through the phone Ethernet cable. Cisco IP Phones 8861 and 8865 are PoE Class 4 devices and require a switch or line card with Class 4 capabilities to support extra features.
Page 29: Power Outage
Power Reduction You can reduce the amount of energy that the Cisco IP Phone consumes by using Power Save mode. Power Save In Power Save mode, the backlight on the screen is not lit when the phone is not in use. The phone remains in Power Save mode until the user lifts the handset or presses any button.
Page 30: Power Negotiation Over Lldp
Network Protocols Power Negotiation Over LLDP The phone and the switch negotiate the power that the phone consumes. Cisco IP Phone operates at multiple power settings, which lowers power consumption when less power is available. After a phone reboots, the switch locks to one protocol (CDP or LLDP) for power negotiation. The switch locks to the first protocol (containing a power Threshold Limit Value [TLV]) that the phone transmits.
Page 31: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Ethernet cabling is unavailable or 802.11n operates at the 2.4 GHz and 5 GHz band and undesirable. 802.11ac operates at the 5 GHz band. Only Cisco IP Phone 8861 and 8865 support WLAN. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 32: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Link Layer Discovery Protocol LLDP is a standardized network discovery protocol (similar The Cisco IP Phone supports (LLDP) to CDP) that is supported on some Cisco and third-party LLDP on the PC port. devices. Link Layer Discovery LLDP-MED is an extension of the LLDP standard for voice...
Page 33: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
TFTP requires a TFTP server in (TFTP) your network that the DHCP server On the Cisco IP Phone, TFTP enables you to obtain a can automatically identify. configuration file specific to the phone type. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 34: Vlan Interaction
VLANs for carrying: • Voice traffic to and from the IP phone (auxiliary VLAN on the Cisco Catalyst 6000 series, for example) • Data traffic to and from the PC that connects to the switch through the computer (access) port of the IP...
Page 35: Usb Port Information
USB Port Information The Cisco IP Phones 8851, 8861, and 8865 support a maximum of five devices that connect to each USB port. Each device that connects to the phone is included in the maximum device count. For example, your phone can support five USB devices on the side port and five more standard USB devices on the back port.
Page 36: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
USB Port Information Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 37: Cisco Ip Phone Hardware
The Cisco IP Phones 8811, 8841, 8851, and 8861 provide voice communication over an Internet Protocol (IP) network. The Cisco IP Phone functions much like a digital business phone, allowing you to place and receive phone calls and to access features such as mute, hold, transfer, speed dial, call forward, and more. In addition, because the phone connects to your data network, it offers enhanced IP telephony features, including access to network information and services, and customizable features and services.
Page 38: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
IP phones. To function in the IP telephony network, the Cisco IP Phone must connect to a network device, such as a Cisco Catalyst switch. You must also register the Cisco IP Phone with a Third-Party Call Control system before sending and receiving calls.
Page 39: Cisco Ip Phone 8811
Access port (10/100/1000 PC) connection. AC-to-DC power supply (optional). Auxiliary port. AC power wall plug (optional). Handset connection. Network port (10/100/1000 SW) Analog headset connection (optional). connection. IEEE 802.3at power enabled. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 40: Cisco Ip Phones 8841 And 8845
The Cisco IP Phone 8811 does not support a key expansion module. Note Cisco IP Phones 8841 and 8845 The following section describe the attributes of the Cisco IP Phones 8841 and 8845. Phone Connections Connect your phone to the corporate IP telephony network, using the following diagram.
Page 41: Cisco Ip Phone 8851
Cisco IP Phone 8851 The Cisco IP Phone 8841 and 8845 does not support a key expansion module. Note Cisco IP Phone 8851 Phone Connections Connect your phone to the corporate IP telephony network as shown in the following diagram.
Page 42: Cisco Ip Phones 8861 And 8865
USB device documentation. Cisco IP Phones 8861 and 8865 The following section describe the attributes of the Cisco IP Phones 8861 and 8865. Phone Connections Connect your phone to the corporate IP telephony network as shown in the following diagram.
Page 43: Buttons And Hardware
USB devices. For more information, see the USB device documentation. Buttons and Hardware The Cisco IP Phone 8800 Series has two distinct hardware types: • Cisco IP Phones 8811, 8841, 8851, and 8861—do not have a camera. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 44: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Buttons and Hardware • Cisco IP Phones 8845 and 8865—have a built-in camera. Figure 1: Cisco IP Phone 8845 Buttons and Hardware Handset and Handset light strip Indicates whether you have an incoming call (flashing red) or a new voice message (steady red).
Page 45: Navigation
◦Line buttons—Used to answer a call or resume a held call. When not used for an active call, used to initiate phone functions, such as the missed calls display. Feature and line buttons illuminate to indicate status: Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 46: Terminology Differences
Terminology Differences The following table highlights some of the differences in terminology found in the Cisco IP Phone 8800 Series Multiplatform Phones User Guide and Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide.
Page 47 P A R T Cisco IP Phone Installation • Cisco IP Phone Installation, page 33 • Third-Party Call Control Setup, page 75...
Page 49: Verify The Network Setup
Procedure Step 1 Configure a VoIP Network to meet the following requirements: • VoIP is configured on your Cisco routers and gateways. Step 2 Set up the network to support one of the following: Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 50: Install The Cisco Ip Phone
Step 6 Connect a straight-through Ethernet cable from another network device, such as a desktop computer, to the computer port on the Cisco IP Phone. You can connect another network device later if you do not connect one now. Use Category 3, 5, 5e, or 6 cabling for 10 Mbps connections; Category 5, 5e, or 6 for 100 Mbps connections;...
Page 51: Configure The Network From The Phone
Some upgrades may take more than one hour. Step 11 Make calls with the Cisco IP Phone to verify that the phone and features work correctly. Step 12 Provide information to end users about how to use their phones and how to configure their phone options.
Page 52: Network Configuration Fields
66,160,159, 150, Indicates the order in which the phone uses the IP address provided by DHCP server. Transport HTTP This protocol is only configurable on phone protocol Configuration Utility page. HTTPS TFTP Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 53: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
If you change the setting of this option, you must change the Switch Port config option to the same setting. 100 half Allows you to enable or disable Cisco Discovery Protocol (CDP). CDP is a device-discovery protocol that runs on all Cisco manufactured equipment.
Page 54: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Adds the ability to port mirror on the PC port. When enabled, you can see the packets on the phone. Select On to enable PC port mirroring and select No to disable it. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 55: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
If you assign an IP address with this field, you must also assign a subnet mask and a gateway address. See the Subnet Mask and Default Router fields in this table. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 56: Text And Menu Entry From The Phone
• Use the arrows on the navigation pad to highlight the field that you wish to edit. Press Select in the navigation pad to activate the field. After the field is activated, you can enter values. • Use the keys on the keypad to enter numbers and letters. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 57: Set Up Wireless Lan From The Phone
• Press Back before pressing Set to discard any changes that you made. • To enter a period (for example, in an IP address), press * on the keypad. The Cisco IP Phone provides several methods to reset or restore option settings, if necessary. Note Set Up Wireless LAN from the Phone Only the Cisco IP Phone 8861 supports wireless LAN.
Page 58: Scan List Menus
Network name Allows you to enter a unique name for the Wi-Fi profile. This name displays on the phone. User ID Allows you to enter a user ID for the network profile. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 59: Verify Phone Startup
WLAN. • 2.4 GHz • 5 GHz Verify Phone Startup After the Cisco IP Phone has power connected to it, the phone automatically cycles through a startup diagnostic process. Procedure Step 1 If you are using Power over Ethernet, plug the LAN cable into the Network port.
Page 60: Configure The Voice Codecs
Negotiation of the optimal voice codec sometimes depends on the ability of the Cisco IP Phone to match a codec name with the far-end device or gateway codec name. The phone allows the network administrator to individually name the various codecs that are supported such that the correct codec successfully negotiates with the far-end equipment.
Page 61: Configure The Video Codec
Video codecs enable compression or decompression of digital video. You can enable or disable video codecs from the phone web page. The Cisco IP Phone 8845 and 8865 supports the H.264 High Profile packetization mode 0 and Base Profile packetization mode 0 codecs.
Page 62: Vlan Settings
Cisco Discovery Protocol (CDP) is negotiation-based and determines which virtual LAN (VLAN) the Cisco IP Phone resides in. If you are using a Cisco switch, Cisco Discovery Protocol (CDP) is available and is enabled by default. CDP has these attributes: •...
Page 63: Chassis Id Tlv
• LLDP-MED Capabilities TLV • LLDP-MED Network Policy TLV (for application type=Voice only) • End of LLDPDU TLV The Cisco IP Phone sends out the shutdown LLDPDU if applicable. The LLDPDU frame contains the following TLVs: • Chassis ID TLV •...
Page 64: Time To Live Tlv
Only one Port Description TLV is allowed for outgoing and incoming LLDPDUs. System Name TLV For the Cisco IP Phone, the value is SEP+MAC address. Example: SEPAC44F211B1D0 The incoming LLDPDU, the System Name TLV, is ignored and not validated. Only one System Name TLV is allowed for the outgoing and incoming LLDPDUs.
Page 65: Management Address Tlv
Bit 10, 11, 13 and 14 should be set. The value for 2 octets operational MAU type should be set to reflect the real operational MAU type: • 16—100BASE-TX full duplex • 15—100BASE-TX half duplex Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 66: Lldp-Med Capabilities Tlv
1”. The Power Priority is set to binary “0 0 0 0” to indicate unknown priority while the Power Value is set to maximum power value. The Power Value for the Cisco IP Phone is 12900mW. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 67: Lldp-Med Inventory Management Tlv
But the value show on DSCP for TLV for outgoing LLDPDU is based on value used for the extension 1. If DSCP is applicable and if DSCP != 0, DSCP is used for all extensions. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 68: Coexistence With Cdp
LLDP-MED and IEEE 802.X The Cisco IP Phone does not support IEEE 802.X and does not work in a 802.1X wired environment. However, IEEE 802.1X or Spanning Tree Protocols on network devices could result in delay of fast start response from switches.
Page 69: Sip And Nat Configuration
A static list of proxy servers is not always adequate. If your user agent serves different domains, for example, you do not want to configure a static list of proxy servers for each domain into every Cisco IP Phone. A simple way to support proxy redundancy is to configure a SIP Proxy Server in the Cisco IP Phone configuration profile.
Page 70: Dual Registration
If the Proxy Fallback Intvl is exceeded, all the new SIP messages go to primary proxy. For example, when the value for Register Expires is 3600 seconds and Proxy Fallback Intvl is 600 seconds, the fallback triggers 600 seconds later. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 71: Rfc3311
A1 = username ":" realm ":" passwd and A2 = Method ":" digest-uri SIP Configuration SIP settings for the Cisco IP Phone are configured for the phone in general and for the extensions. Configure the Basic SIP Parameters Procedure Step 1 In the phone web user interface, navigate to Admin Login >...
Page 72: Configure The Sip Timer Values
You can configure NTP servers with IPv4 and IPv6. You can also configure NTP server with DHCPv4 option 42 or DHCPv6 option 56. Configuring NTP with Primary NTP Server and Secondary NTP server parameters has higher priority over configuring NTP with DHCPv4 option 42 or DHCPv6 option 56. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 73: Configure The Rtp Parameters
SIP messages to 1.1.1.1 first. Dual Mode IPv6 P1- 1.1.1.1, 2009:1:1:1::1 2009:1:1:1:1 -> P2 - 2.2.2.2, 2009:2:2:2::2 1.1.1.1 -> 2009:2:2:2:2 -> Result: Phone will send 2.2.2.2 the SIP messages to 2009:1:1:1::1 first. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 74: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
In the SIP Parameters section, select IPv4 or IPv6 in the SIP IP Preference field. Step 3 In the RTP Parameters section, select IPv4 or IPv6 in the SDP IP Preference field. For details, see SDP IP Preference in RTP Parameters, on page 226. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 75: Configure The Sdp Payload Types
SIP and NAT Configuration Configure the SDP Payload Types Configured dynamic payloads are used for outbound calls only when the Cisco IP Phone presents a Session Description Protocol (SDP) offer. For inbound calls with an SDP offer, the phone follows the caller’s assigned dynamic payload type.
Page 76: Configure The Subscriber Information Parameters
We recommend that you choose an service provider that supports NAT mapping through a Session Border Controller. With NAT mapping provided by the service provider, you have more choices in selecting a router. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 77: Nat Mapping With Sip-Alg Router
To use STUN: • The router must use asymmetric NAT . See Determining Symmetric or Asymmetric NAT, on page 62 Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 78: Determining Symmetric Or Asymmetric Nat
Enter the IP address for the Syslog Server, if the port number is anything other than the default, 514. It is not necessary to include the port number if it is the default. The address and port number must be reachable from the Cisco IP phone. The port number appears on the output log file name. The default output file is (if port number was not specified).
Page 79: Dial Plan
This section includes information that you must understand about dial plans, and procedures to configure your own dial plans. The Cisco IP Phone has various levels of dial plans and processes the digits sequence. When a user presses the speaker button on the phone, the following sequence of events begins: 1 The phone begins to collect the dialed digits.
Page 80: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Allows a user to enter a 2-digit star code. S0 or L0 For Interdigit Timer Master Override, enter to reduce the short interdigit timer to 0 seconds, or enter to reduce the long interdigit timer to 0 seconds. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 81: Digit Sequence Examples
• U.S. long-distance dialing: ( [1-8]xx | 9, xxxxxxx | 9, <:1>[2-9]xxxxxxxxx | 8, <:1212>xxxxxxx | 9, 1 [2-9] xxxxxxxxx | 9, 1 900 xxxxxxx ! | 9, 011xxxxxx. | 0 | [49]11 ) Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 82: Acceptance And Transmission Of The Dialed Digits
If the dial plan allows the sequence, the number is plan. accepted and is transmitted according to the dial plan. If the dial plan blocks the sequence, the number is rejected. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 83: Dial Plan Timer (Off-Hook Timer)
9 seconds, the user hears a reorder (fast busy) tone. By setting a longer timer, you allow more time for users to enter digits. To create a hotline for all sequences on the System Dial Plan: (P9<:23> | (9,8<:1408>[2-9]xxxxxx | 9,8,1[2-9]xxxxxxxxx | 9,8,011xx. | 9,8,xx.|[1-8]xx) Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 84: Interdigit Long Timer (Incomplete Entry Timer)
Use this syntax to apply the new setting to a particular dialing sequence. s: The number of seconds; if no number is entered after S, the default timer of 5 seconds applies. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 85: Examples For The Interdigit Short Timer
If you hear a reorder (fast busy) tone, review your entries and modify the dial plan appropriately. Note Reset the Control Timers If you need to edit a timer setting only for a particular digit sequence or type of call, you can edit the dial plan. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 86: Regional Parameters And Supplementary Services
In the phone web user interface, navigate to Admin Login > advanced > Voice > Regional. Step 2 Configure the values in the fields in the Control Timer Values (sec) section. Step 3 Click Submit All Changes. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 87: Localize Your Cisco Ip Phone
Click Submit All Changes. Time and Date Settings The Cisco IP Phone obtains the time settings in one of three ways: • NTP Server—When the phone boots up, it tries to contact the first Network Time Protocol (NTP) server to get the time. The phone periodically synchronizes its time with the NTP server. The synchronization period is fixed at 1 hour.
Page 88: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Use the Language Selection parameter to select the phone default display language. The value must match one of the languages that the dictionary server supports. The script (dx value) is as follows: • <Language_Selection ua =“na”> • </Language_Selection> Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 89: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
The following languages locales are supported on the Cisco IP Phone: • None: English-US • bg-BG: Bulgarian • zh-HK: Chinese Hong Kong • zh-CN: Chinese Simplified • cs-CZ: Czech •...
Page 90: Cisco Ip Phone 8800 Series Documentation
(Entry lx must be within the Locale option list.) Cisco IP Phone 8800 Series Documentation Refer to publications that are specific to your language and phone model, and phone firmware release. Navigate from the following documentation URL: http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/ tsd-products-support-series-home.html Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 91: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Network Configuration The Cisco IP Phone is used as a part of a SIP network, because the phone supports Session Initiation Protocol (SIP). The Cisco IP Phone is compatible with other SIP IP PBX call control systems, such as BroadSoft, MetaSwitch, and Asterisk.
Page 92: Provisioning
Web-Based Configuration Utility Your phone system administrator can allow you to view the phone statistics and modify some or all the parameters. This section describes the features of the Cisco IP Phone that you can modify with the phone web user interface.
Page 93: Web-Based Configuration Utility
Your system administrator might have disabled the phone option to make the phone web user interface viewable or writable. For more information, see the Cisco IP Phone 7800 Series and Cisco IP Phone 8800 Series Multiplatform Phones Provisioning Guide.
Page 94: Web Administration Tabs
The administrator account can view and modify all web profile parameters, including web parameters, that are available to the user login. The Cisco IP Phone system administrator can further restrict the parameters that a user account can view and modify through use of a provisioning profile.
Page 95: Administrator And User Accounts
If prompted, enter the Admin Password. Access Administrative Options by IP Address Procedure Enter the IP address of the Cisco IP Phone in a web browser and include the admin/ extension. For example: http://10.64.84.147/admin/ Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 96: Administrator And User Accounts
Administrator and User Accounts Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 97: Hardware And Accessory Installation
P A R T Hardware and Accessory Installation • Cisco IP Phone Accessories, page 83 • Cisco IP Phone Key Expansion Module, page 89 • Wall Mounts, page 103...
Page 99: Cisco Ip Phone Accessories
Headsets, page 85 Cisco IP Phone Accessories Overview The following table lists the accessories that the Cisco IP Phones 8800 Series support. An “X” indicates support for a particular phone model and a dash (-) indicates no support. Table 13: Accessory Support for the Cisco IP Phones 8811, 8841, 8851, and 8861...
Page 100: Connect The Footstand
External speakers and microphones are plug-and-play accessories. You can connect an external PC-type microphone and powered speakers (with amplifier) on the Cisco IP Phone by using the line in/out jacks. Connecting an external microphone disables the internal microphone and connecting an external speaker disables the internal phone speaker.
Page 101: Headsets
(cell) phones and two-way radios, some audio noise or echo may still occur. Either the remote party or both the remote party and the Cisco IP Phone user may hear an audible hum or buzz. A range of outside sources can cause humming or buzzing sounds; for example, electric lights, electric motors, or large PC monitors.
Page 102: Wireless Headsets
USB port (if your phone has this port) or to the side USB port. Enable a USB Headset You must enable the applicable USB port (either the back USB or the side USB port) in Cisco Unified Communications Manager Administration. Also, for the Enable/Disable USB Classes parameter in Cisco Unified Communications Manager Administration, ensure that Audio Class is selected.
Page 103: Bluetooth Wireless Headsets
When headsets are more than 30 feet (10 meters) away from the Cisco IP Phone, Bluetooth drops the connection after a 15- to 20-second timeout. If the paired headset comes back into range of the Cisco IP Phone and the phone is not connected to another Bluetooth headset, the in-range Bluetooth headset automatically reconnects.
Page 104: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Users can set their Bluetooth headset as the preferred headset, even when a USB headset is connected to the phone. On the phone, the user selects Applications > User preferences > Audio preferences > Preferred audio device and chooses Bluetooth as the preferred audio device. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 105: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Key Expansion Module Power Information, page 91 • Connect a Key Expansion Module to a Cisco IP Phone, page 92 • Connect Two or Three Key Expansion Modules to a Cisco IP Phone, page 96 • Auto Detection of Key Expansion Modules, page 99 •...
Page 106: Cisco Ip Phone Key Expansion Module Setup Overview
Cisco IP Phone Key Expansion Module Setup Overview The Cisco IP Phone 8800 Key Expansion Module adds extra programmable buttons to the phone. The programmable buttons can be set up as phone line buttons, speed-dial buttons, or phone feature buttons The following table lists the phones and the number of key expansion modules that each model supports.
Page 107: Key Expansion Module Power Information
Cisco IP Phone 8861 unless Cisco Universal PoE (UPoE) is used. • Cisco IP Phone 8851 with 2 expansion modules will work on 802.3at PoE only with v08 or later hardware. You can find the phone version information on the lower back of the phone as part of the TAN and PID label.
Page 108: Connect A Key Expansion Module To A Cisco Ip Phone
Connect a Key Expansion Module to a Cisco IP Phone Connect a Key Expansion Module to a Cisco IP Phone If you want to install more than one expansion module, you repeat steps 7-9 to connect the other expansion modules together.
Page 109: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Position the phone so that the front of the phone faces up. Step 6 Connect one end of the key expansion module spine connector to the accessory connector on the Cisco IP Phone. a) Align the spine connector with the accessory connector ports.
Page 110: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Connect a Key Expansion Module to a Cisco IP Phone Step 7 Connect the other end of the spine connector to the key expansion module as shown in this diagram. a) Align the spine connector with the key expansion module accessory connector ports.
Page 111: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Connect a Key Expansion Module to a Cisco IP Phone Step 8 (Optional) Use a second key expansion module spine connector to connect the second key expansion module to the first key expansion module. Step 9 (Optional) Use a third key expansion module spine connector to connect the third key expansion module to the second key expansion module.
Page 112: Connect Two Or Three Key Expansion Modules To A Cisco Ip Phone
Connect Two or Three Key Expansion Modules to a Cisco IP Phone Make sure that the screws are fully inserted into the phone and Note tightened. Step 11 (Optional) Install the footstands on the phone and on the key expansion module, and adjust both footstands to rest evenly on the work surface.
Page 113: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Position the phone so that the front of the phone faces up. Step 6 Connect one end of the key expansion module spine connector to the accessory connector on the Cisco IP Phone. a) Align the spine connector with the accessory connector ports.
Page 114: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Step 9 Use a third key expansion module spine connector to connect the third key expansion module to the second (middle) key expansion module. This figure shows a Cisco IP Phone with three key expansion modules attached. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 115: Auto Detection Of Key Expansion Modules
When a user adds key expansion modules to these phones, the module lights up and is enabled automatically. Default value of this field is 2 for Cisco IP Phone 8851 and 3 for Cisco IP Phone 8861.
Page 116: Configure The Key Expansion Module From The Phone Web Page
All properly installed and configured key expansion modules display in the list of accessories. Reset the Single LCD Screen Key Expansion Module If you are having technical difficulties with your Cisco IP Phone 8800 Key Expansion Module, you can reset the module to the factory default settings.
Page 117: Troubleshoot The Key Expansion Module
Step 3 Enter ? to see all available commands and options. Step 4 Use the applicable commands and options to find the desired information. Step 5 To exit debug mode, press Ctrl-C. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 118: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Troubleshoot the Key Expansion Module Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 119: Wall Mount Options
Phone 8800 Series. This wall kit applies to Cisco IP Phone 8811, 8841, 8851, and 8861. The PID is CP-8800-WMK=. • Cisco IP Phone 8800 Series Wall Mount Kit with Single KEM: The kit is installed on the Cisco IP Phone 8851, and 8861 with one attached Cisco IP Phone 8800 Key Expansion Module. The PID is...
Page 120: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Non-Lockable Wall Mount Components The following figure shows the components of the Cisco IP Phone 8800 Series Wall Mount Kit. Figure 2: Components The package contains the following items: • One phone bracket • One wall bracket • Four #8-18 x 1.25-inch Phillips-head screws with four anchors •...
Page 121: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Screw the anchor clockwise into the wall until it is seated flush. e) Use the included screws and a #2 Phillips-head screwdriver to attach the bracket to the wall. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 122: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Secure the phone bracket to the IP phone with the self-tapping screws, using the #1 Phillips-head screwdriver. d) Reattach the cords and seat them in the clips that are incorporated into the phone body. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 123: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
PC port. d) (Optional) If the cables terminate inside the wall bracket, connect the cables to the jacks. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 124: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
The phone and wall bracket openings together form circular openings with room for one cable per opening. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 125: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Remove the Phone from the Non-Lockable Wall Mount The wall bracket has two tabs that lock the kit together. Use the following illustration to locate the tabs. Figure 9: Tab Location Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 126: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Non-Lockable Wall Mount Components for Phone with Key Expansion Module This section describes how to install the Cisco IP Phone 8800 Series Wall Mount Kit with Single KEM on a phone when the phone is connected to a Key Expansion Module.
Page 127: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Non-Lockable Wall Mount Components for Phone with Key Expansion Module The following figure shows the phone with the wall mount kit from the side. The following figure shows the components of the Cisco IP Phone 8800 Series Wall Mount Kit with Single KEM.
Page 128: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Screw the anchor clockwise into the wall until it is seated flush. e) Use the included screws and a #2 Phillips-head screwdriver to attach the bracket to the wall. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 129: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Secure the phone bracket to the IP phone with the self-tapping screws using a #1 Philips-head screwdriver. d) Reattach the cords and seat them in the clips that are incorporated into the phone body. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 130: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
(Optional) If the cables terminate inside the wall bracket, connect the cables to the jacks. Step 4 Attach the phone to the wall bracket by inserting the tabs on the top of the phone bracket into the slots on the wall bracket. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 131: Mount
Remove the Phone and Key Expansion Module from the Non-Lockable Wall Mount The wall bracket has two tabs that lock the kit together. Use the following illustration to locate the tabs. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 132: Adjust The Handset Rest
If your phone is wall-mounted or if the handset slips out of the cradle too easily, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 133: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Step 5 Return the handset to the handset rest. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 134: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Adjust the Handset Rest Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 135: Cisco Ip Phone Administration
P A R T Cisco IP Phone Administration • Cisco IP Phone Security, page 121 • Cisco IP Phone Customization, page 127 • Phone Features and Setup, page 153 • Corporate and Personal Directory Setup, page 189...
Page 137: Security Features
Security features ensure that calls are secure and authenticated. Domain and Internet Setting Configure Restricted Access Domains If you enter domains, the Cisco IP Phone responds only to SIP messages only from the identified servers. Procedure Step 1 In the phone web user interface, navigate to Admin Login > advanced > Voice > System.
Page 138: Dhcp Option Support
• NetMask—Netmask of the phone • Gateway—Gateway IP address Step 5 Click Submit All Changes. DHCP Option Support The following table lists the DHCP options that are supported on the Cisco IP Phone. Network Standard Description DHCP option 1 Subnet mask...
Page 139: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
In the phone web user interface, navigate to Admin Login > advanced > Voice > Ext(n), where n is an extension number. Step 2 In the SIP Settings section, choose Yes from the Auth INVITE drop-down list box. Step 3 Click Submit All Changes. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 140: Transport Layer Security
• TLS Handshake Protocol—Authenticates the server and client, and negotiates the encryption algorithm and cryptographic keys before the application protocol transmits or receives data. The Cisco IP Phone uses UDP as the standard for SIP transport, but the phone also supports SIP over TLS for added security.
Page 141: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Documentation, Support, and Security Guidelines Further information regarding U.S. export regulations can be found at https://www.bis.doc.gov/ policiesandregulations/ear/index.htm. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 142: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Documentation, Support, and Security Guidelines Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 143: Phone Information And Display Settings
Step 2 Under General, enter the phone name in the Station Display Name field. This name displays on the phone LCD in the top left corner. Step 3 Click Submit All Changes. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 144: Customize The Startup Screen With Text And Picture
Customize the Startup Screen with Text and Picture You can create a text or 128-by-48 pixel by 1-bit deep image logo to display when the Cisco IP Phone boots up. A logo displays during the boot sequence for a short period after the Cisco logo displays.
Page 145: Download Wallpaper
The image is a .jpg file. Preferred dimension is 800x480 pixels. If the image is not the preferred size, user still can upload it but it will resize to fit the screen. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 146: Configure The Screen Saver With The Phone Web
• Lock —Enables locking of the screensaver. Screen Saver Wait Amount of idle time before screen saver displays. Enter the number of seconds of idle time to elapse before the screen saver starts. Default: 300 Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 147: Add Logo As Boot Display
The logo must be a .jpg or a .png file. The phone has a fixed display area. So, if the original logo size doesn't fit into the display area, you need to scale it to fit the screen. For the Cisco IP Phone 8800 series, the logo display area is at the mid-center of the phone screen.
Page 148: Call Features Configuration
To enable call forwarding, you can enable the feature in two places: on the Voice tab and the User tab of the phone web page. Enable Call Forwarding on Voice Tab Perform this task if you want to enable call forward for a user. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 149: Enable Call Forwarding On User Tab
You can enable call recording on a phone so that your user can record an active call. The recording mode configured on the server controls the display of the recording softkeys for each phone. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 150: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
During a recording, your user sees different icons which depend on the recording state. The icons are displayed on the Calls screen and also on the line key on which the user is recording a call. Table 17: Recording Icons Icon Meaning Recording in progress Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 151: Enable Remote Call Recording With Sip Info
Record When a call is connected, recording starts automatically but the recording is not saved until the user presses the Record softkey. Your user sees a message when recording state changes. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 152: Configure Missed Call Indication With The Configuration Utility
Handset LED Alert field on the Configuration Utility page. If you set this field to Voicemail, Missed Call, the LED on the Handset will turn on when the user has recently missed a call. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 153: Enable Do Not Disturb
Click Submit All Changes. Configure Star Codes for DND You can configure star codes that a user dials to turn on or off the do not disturb (DND) feature on a phone. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 154: Set Up A Call Center Agent Phone
Broadsoft XMPP, on page 250. Step 3 Click Submit All Changes. Bluetooth Handsfree Profile Audio Gateway Cisco IP Phones 8851 and 8861 support Hands-free Audio Gateway mode to work with your Bluetooth headset. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 155: Configure Bluetooth Handsfree From Configuration Utility
• Silent Barge (only through enabled programmable softkey) The following features are supported as for a private line • Transfer • Conference • Call Park / Call Retrieve • Call Pickup • Do Not Disturb • Call Forward Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 156: Configure Voice Mail
You can configure the internal or external phone number or URL for the voice mail system. If you are using an external voice mail service, the number must include any digits required to dial out and any required area code Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 157: Configure Voice Mail For Each Extension
You can enable the indicator at the top of your IP phone to light when voice mail is left, or display a seeing message waiting notification. Procedure Step 1 Click Admin Login > advanced > Voice > Extn. Step 2 Under Call Feature Settings in the Message Waiting , choose Yes to enable. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 158: Assign A Ring Tone To An Extension
• 4 = Wide-band frequency sweep signal You can also enter a network path (url) to download a ring tone data file from a server. Add the path in this format: w=[tftp://]hostname[:port]/path Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 159: Configure The Audio Settings
User Access Control The Cisco IP Phone respects only the “ua” user access attribute. For a specific parameter, the “ua” attribute defines access by the user account to the administration web server. If the “ua” attribute is not specified, the phone applies the factory default user access for the corresponding parameter.
Page 160: Disable Video Services
You can adjust the camera exposure for the ambient light in your office. Adjust the exposure to change the brightness of the transmitted video. Your users can also adjust the exposure on the phone from Applications > User Preference > Video > Exposure menu. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 161: Phone Web Server
Direct Action URLs are accessible via the phone web page via the path /admin/<direct_action>. The syntax is: http[s]://<ip_or_hostname>/admin/<direct_action>[?<url>] For example, http://10.1.1.1/admin/resync?http://server_path/config.xml The following table provides a list of the different direct avtion URLs that are supported. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 162: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Downloads a screenshot of the phone LCD UI at the time when this action is initiated. Example http://10.1.1.1/admin/screendump.bmp log.tar Downloads a set of archived logs stored on the phone. Example http://10.1.1.1/admin/log.tar Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 163: Xml Services
For XML services, only HTTP and HTTPS support are available. The following Cisco XML objects are supported: • CiscoIPPhoneMenu • CiscoIPPhoneText • CiscoIPPhoneInput • CiscoIPPhoneDirectory • CiscoIPPhoneIconMenu • CiscoIPPhoneStatus • CiscoIPPhoneExecute • CiscoIPPhoneImage • CiscoIPPhoneImageFile • CiscoIPPhoneGraphicMenu • CiscoIPPhoneFileMenu Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 164: Xml Directory Service
When authentication is required for CGI/Execute URL via Post from an external application (for example, a web application) to the phones, the parameter CISCO XML EXE Auth Mode is used in 3 different scenarios: • Trusted—No authentication is performed (local user password is set or not). This is the default.
Page 165: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Hardware version string; for example 1.88.1. PRVST Provisioning State (a numeric string): • -1 = explicit resync request • 0 = power-up resync • 1 = periodic resync • 2 = resync failed, retry attempt Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 166: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
DISPLAYNAMEn The contents of the Line N Display Name configuration parameter. AUTHIDn The contents of the Line N auth ID configuration parameter. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 167: Configure A Phone To Connect To An Xml Application
• XML Directory Service Name—Name of the XML Directory. Displays on the user's phone as a directory choice. • XML Directory Service URL—URL where the XML Directory is located. Step 3 Click Submit All Changes. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 168: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
XML Services Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 169: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Configuring Programmable Softkeys, page 173 • Configure Provisioning Authority, page 180 • Enable Hoteling on a Phone, page 182 • Set the User Password, page 182 • Download Problem Reporting Tool Logs, page 182 Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 170: Phone Features And Setup Overview
Cisco IP Phone User Support If you are a system administrator, you are likely the primary source of information for Cisco IP Phone users in your network or company. It is important to provide current and thorough information to end users.
Page 171: Telephony Features For Cisco Ip Phone
Telephony Features for Cisco IP Phone After you add Cisco IP Phones to Third-Party Call Control system, you can add functionality to the phones. The following table includes a list of supported telephony features, many of which you can configure by using Third-Party Call Control system.
Page 172: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Allows a user to transfer a ringing, connected, or held call directly to a voice-messaging system. When a call is diverted, the line becomes available to make or receive new calls. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 173: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Some JTAPI/TAPI applications are not compatible with the Join and Direct Transfer feature implementation on the Cisco IP Phone and you may need to configure the Join and Direct Transfer Policy to disable join and direct transfer on the same line or possibly across lines.
Page 174: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
The service provider can work with a sales engineer at the time of ordering to set this up. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 175: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Some JTAPI/TAPI applications are not compatible with the Join and Direct Transfer feature implementation on the Cisco IP Phone and you may need to configure the Join and Direct Transfer Policy to disable join and direct transfer on the same line or possibly across lines.
Page 176: Feature Buttons And Softkeys
An “X” in the table indicates that the feature is supported for the corresponding button type or softkey. Of the two button types and softkeys, only programmable feature buttons require configuration in Cisco IP Phone administration.
Page 177: Configure A Speed Dial On A Line Key
If you configure a phone with alphanumeric dialing feature in which the phone can place a call with alphanumeric characters instead of the traditional digits, you can enter a string in this format: fnc=sd;ext=xxxx.yyyy@$PROXY;vid=n;nme=xxxx where: • fnc= sd means function=speed dial Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 178: Configure A Speed Dial With The Configuration Utility Page
When the user manually enters the DTMF signal with the key pad, the user sees a message to acknowledge that the transmission of the manual entry is complete. On confirmation, the phone sends any DTMF Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 179: Speed Dial
This depends on the length of time that the call is connected before it is transferred. Speed Dial Parameter Description Speed Dial Name Indicates the name given to the speed dial. Speed Dial Number Indicates the number allocated to the speed dial. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 180: Configure A Speed Dial On A Key Expansion Module
Conference Bridge URL, and press Submit All Changes. For example, you can enter *55 to represent the conference bridge URL of a telecom service provider. You can also enable the conference button with a xml file. Enter a string in this format: <Conference_Bridge_URL_1_ ua="na">*55</Conference_Bridge_URL_1_> <Conference_Single_Hardkey_1_ ua="na">Yes</Conference_Single_Hardkey_1_> Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 181: Enable Dial Assistance
You can also configure the busy lamp field to work with speed dial or call pickup to give the user more flexibility when handling calls. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 182: Configure The Busy Lamp Field For Multiple Users With The Configuration Utility
Edit the BLF_List_URI parameter of the phone configuration file that is available in the BroadSoft server. Step 2 Add the List URI: sip: parameter @ domain name. The List URI must match the one defined in the BroadSoft server. Step 3 Save the changes. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 183: Configure The Busy Lamp Field For A Single Phone With The Configuration Utility
Configure the Busy Lamp Field on a Key Expansion Module You can configure the busy lamp field on a key expansion module line so that the user can monitor a coworker's availability to receive a call. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 184: Configure Busy Lamp Field With Other Features
This combination cannot be configured using the extended function. This combination is supported on Broadsoft servers only and it is configured using the BLF List and related configuration on the server. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 185: Configure The Busy Lamp Field Display Label
Set BLF Label Display Mode to one of the following: • Both: Displays both the user's name and extension. • Name: Displays the user's name only. • Extension: Displays the user's extension only. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 186: Configure Alphanumeric Dialing
• If the phone is on an active call when a group page starts, the incoming page is ignored. When the call ends, the page is answered, if the page is active. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 187: Add Priority Paging
Priority has no impact during a regular page. Only when the phone receives a call during an active page, priority impacts the active call. Following scenarios explain how priority of an active page impacts an active call: Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 188: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
GroupA receives a page during an active call, the paging UI will not show up on the device, and a notification tone will be played upon receiving the page. Once the active call ends, and if the page is still active, the paging UI will show up on the device. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 189: Configure The Lcd Brightness For A Key Expansion Module
If no position is given for a softkey, the key will float and appears in the first available empty position on the IP phone screen. Step 3 Click Submit All Changes. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 190: Customize A Programmable Softkey
• Idle Key List: Edit the field as described in the following example: redial|1;newcall|2;dnd;psk1 If the user incorrectly configures the programmable softkey list features on the phone, the key list on the phone LCD does not update. For example: Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 191: Programmable Softkeys
Barge Allows another user to Shared-Active, interrupt a shared call. Shared-Held bargesilent BargeSilent Allows another user to Shared-Active interrupt a shared call with the mic disabled. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 192: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Conf line Conferences active lines Connected on the phone. Requires Connected Video that Conf Serv is enabled and there are two or more calls that are active or on hold. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 193: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Start-Xfer, Start-Conf, Conferencing, Hold, Ringing, Shared-Active, Shared-Held Connected Video gpickup GrPickup Allows user to answer a Idle, Off-Hook call ringing on an extension by discovering the number of the ringing extension. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 194: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Park Puts a call on hold at a Connected designated "park" Connected Video number. phold PrivHold Puts a call on hold on an Connected active shared line. Connected Video Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 195: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Swap Allows user to swap the Connected Video remote video stream and selfview during an active video call. trace Trace Trigger trace Idle, Connected, Conferencing, Hold Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 196: Configure Provisioning Authority
On the Configuration Utility page, select Admin Login > advanced > Voice > Provisioning. Step 2 In the Configuration Profile section, set the Profile Rule field to the phone configuration file's URL. Example: Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 197: Configure Provisioning Authority In The Phone Configuration File
On the Configuration Utility page, select Admin Login > advanced > Voice > Provisioning. Step 4 Enter the filepath to the configuration file in one of the Profile Rule fields. Example: Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 198: Enable Hoteling On A Phone
Download Problem Reporting Tool Logs Users submit problem reports to you with the Problem Reporting Tool. If you are working with Cisco TAC to troubleshoot a problem, they typically require the logs from the Problem Reporting Tool to help resolve the issue.
Page 199: Configure Prt Upload
You can generate PRT automatically at specific intervals and can define the PRT file name. A sample script is shown below. This script is provided for reference only. Cisco does not provide support for the upload script installed on a customer's server.
Page 200: Configure A Phone To Accept Pages Automatically
Click Submit All Changes. Server-Configured Paging You can configure a paging group on a server so that users can page a group of phones. For more details, refer to your server documentation. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 201: Manage Phones With
On the Configuration Utility page, select Admin Login > advanced > Voice > User. Step 2 Set up the fields as described in Audio Volume, on page 269. Step 3 Click Submit All Changes . Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 202: Report All Phone Issues From The Phone Web Page
Report All Phone Issues from the Phone Web Page If you are working with Cisco TAC to troubleshoot a problem, they typically require the logs from the Problem Reporting Tool to help resolve the issue. You can generate PRT logs using the phone web page and upload them to a remote log server.
Page 203: Capture Packets
When you want to stop the packet capture, click Stop Packet Capture. Step 6 Click Submit. You see a file in the Capture File field. This file contains the filtered packets. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 204: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Capture Packets Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 205: Personal Directory Setup
• From a web browser—Users can access the PAB and Speed Dials features from the Configuration Utility web page. • From the Cisco IP Phone—Choose Contacts to search the corporate directory or the user personal directory. To configure Personal Directory from a web browser, users must access their Configuration Utility. You must provide users with a URL and sign-in information.
Page 206: Prepare The Ldap Corporate Directory Search
In the Broadsoft Settings section, choose Yes from the Directory Enable drop down list box. Step 3 Set up the fields as described in XSI Service, on page 248. Step 4 Click Submit All Changes. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 207: Configure The Xml Directory Service
In the XML User Name field, enter the username of XML service. Step 5 In the XML Password field, enter the password of XML service. Step 6 Click Submit All Changes. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 208: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Configure the XML Directory Service Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 209 P A R T Cisco IP Phone Troubleshooting • Monitoring Phone Systems, page 195 • Troubleshooting , page 277 • Maintenance, page 289...
Page 211: Chapter
• Status menu: Provides access to screens that display the status messages, network statistics, and statistics for the current call. You can use the information that displays on these screens to monitor the operation of a phone and to assist with troubleshooting. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 212: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
You can view a log of the various phone statuses since provisioning was last done. Note Status messages reflect UTC time and are not affected by the timezone settings on the phone. Step 3 Press Back Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 213: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
• MAC address—Unique Media Access Control (MAC) address of the phone. • Host name—Displays the current host name assigned to the phone. • Domain—Displays the network domain name of the phone. Default: cisco.com • Switch port link—Status of the switch port.
Page 214: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Step 3 To exit the Status menu, press Back . Call Statistics Fields The following table describes the items on the Call Statistics screen. Table 21: Call Statistics Items for the Cisco IP Phone Item Description Receiver Codec Type of received voice stream (RTP streaming audio from codec): G.729, G.722, G.711 mu-law, G.711 A-law, OPUS, and iLBC.
Page 215: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Receiver Discarded Number of RTP packets in the receiving voice stream that were discarded (bad packets, too late, and so on). The phone discards payload type 19 comfort noise packets that Cisco Note Gateways generate, because they increment this counter.
Page 216: Info
Access the Web-Based Configuration Utility, on page 76 Determine the IP Address of the Phone, on page 77 Allow Web Access to the Cisco IP Phone, on page 77 Info The fields on this tab are read-only and cannot be edited.
Page 217: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Displays the primary DNS server assigned to the phone. Secondary DNS Displays the secondary DNS server assigned to the phone. IPv6 Information Parameter Description IP Status Indicates that the connection is established. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 218: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Version number of the phone hardware. Client Certificate Status of the client certificate, which authenticates the phone for use in the ITSP network. This field indicates if the client certificate is properly installed in the phone. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 219: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Displays the type of SW port configuration. PC Port Config Displays the type of PC port configuration. Last Successful Login Displays the time when the phone has last successful log in. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 220: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Codec used for decoding. Type Direction of the call. Remote Hold Indicates whether the far end placed the call on hold. Callback Indicates whether the call was triggered by a call back request. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 221: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Protocol Extended Reports (RTCP XR). R-Factor Voice quality metric that describes the segment of the call that is carried over this RTP session. Defined in RFC-3611—RTP Control Protocol Extended Reports (RTCP XR). Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 222: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Video Receiver Frame 16 fps Video Latency: 0 ms Rate For Cisco IP Phone 8845 and 8865 Video Sender Bandwidth 232 Video Receiver Bandwidth: 226 For Cisco IP Phone 8845 and 8865 Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 223: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
• Not Installed—Displays if no custom CA certificate is installed. Custom CA certificates are configured in the Provisioning tab. For more information about custom CA certificates, see the Cisco IP Phone 8800 Series Multiplatform Phones Provisioning Guide. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 224: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
You can also stop the capture process after initiating it. Capture File Displays the file that contains the captured packets. Download the file to see the packet details. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 225: Custom Ca Status
These fields display the status of provisioning using a custom Certificate Authority (CA). Parameter Description Custom CA Provisioning Status Indicates whether provisioning using a custom CA succeeded or failed: • Last provisioning succeeded on mm/dd/yyyy HH:MM:SS; • Last provisioning failed on mm/dd/yyyy HH:MM:SS Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 226: Attendant Console Status
• Not Installed—Displays if no custom CA certificate is installed. Custom CA certificates are configured in the Provisioning tab. For more information about custom CA certificates, see the Cisco IP Phone 8800 Series Multiplatform Phones Provisioning Guide. Attendant Console Status...
Page 227: Network Statistics
(alignment error), or had an FCS error. RxAlignErr Total number of packets between 64 and 1522 bytes in length that were received and that had a bad Frame Check Sequence (FCS). Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 228: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Neighbor device port to which the phone is connected discovered by CDP. LLDPNeighborDeviceId Identifier of a device connected to this port discovered by LLDP discovered. LLDPNeighborIP IP address of the neighbor device that LLDP discovered. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 229: Access Port Information
Total number of received packets, including bad packets, that were between 256 and 511 bytes in size. Rxsize512to1023 Total number of received packets, including bad packets, that were between 512 and 1023 bytes in size. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 230: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Identifier of a device connected to this port discovered by LLDP discovered. LLDPNeighborIP IP address of the neighbor device that LLDP discovered. LLDPNeighborPort Neighbor device port to which the phone connects that LLDP discovered. PortSpeed Speed and duplex information. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 231: Voice
Allows you to enable or disable local access to the phone web user interface. Select Yes or No from the drop-down menu. Default: Yes Admin Password Allows you to enter password for the administrator. Default: No password Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 232: Network Settings
IP address of the phone. Gateway IP address of the gateway. Primary DNS Primary Domain Name Server (DNS) assigned to the phone. Secondary DNS Secondary Domain Name Server (DNS) if assigned to the phone. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 233: Ipv6 Settings
Parameter Description Host Name The hostname of the Cisco IP Phone. Domain The network domain of the Cisco IP Phone. If you are using LDAP, see LDAP Configuration, on page 189. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 234: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Adds the ability to port mirror on the PC port. When enabled, you can see the packets on the phone. Select Yes to enable PC port mirroring and select No to disable it. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 235: Vlan Settings
Enable VLAN Choose Yes to enable VLAN. Choose No to disable. Enable CDP Enable CDP only if you are using a switch that has Cisco Discovery Protocol. CDP is negotiation based and determines which VLAN the IP phone resides in.
Page 236: Inventory Settings
Default: 2 SIP User Agent Name Used in outbound REGISTER requests. Default: $VERSION If empty, the header is not included. Macro expansion of $A to $D corresponding to GPP_A to GPP_D allowed Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 237: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Default: No Hold Package Enables support for the BroadSoft Hold Package, which lets users place a call on hold by clicking a button in an external application. Default: No Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 238: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
If set to yes, the phone uses a different random call-ID for registration after the next software reboot. If set to no, the Cisco IP phone tries to use the same call-ID for registration after the next software reboot. The Cisco IP phone always uses a new random Call-ID for registration after a power-cycle, regardless of this setting.
Page 239: Sip Timer Values (Sec)
INVITE final response, time-out value, which can from 0 to 64 seconds. Default: 16 seconds. SIP Timer D ACK hang-around time, which can range from 0 to 64 seconds. Default: 16 seconds. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 240: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Min-Expires header. If the value is larger than this setting, the maximum value is used. Reg Retry Intv Interval to wait before the Cisco IP Phone retries registration after failing during the last registration.The range is from 1 to 2147483647 Default: 30 See the note below for additional details.
Page 241: Response Status Code Handling
5?? to represent all SIP Response messages within the 500 range. If you want to use multiple ranges, you can add a comma "," to delimit values of 5?? and 6?? Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 242: Rtp Parameters
0, the phone ignores the limit on ICMP errors. RTCP Tx Interval Interval for sending out RTCP sender reports on an active connection. It can range from 0 to 255 seconds. Default: 0 Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 243: Sdp Payload Types
H264 HP Dynamic Payload H264 HP Dynamic Payload type. Default: 110 G711u Codec Name G711u codec name used in SDP. Default: PCMU G711a Codec Name G711a codec name used in SDP. Default: PCMA Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 244: Nat Support Parameters
IP and VIA sent-by IP values differ. Default: No Insert VIA rport Enables to insert the rport parameter into the VIA header of SIP responses if the received-from IP and VIA sent-by IP values differ. Default: No Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 245: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
NAT Keep Alive Intvl Interval between NAT-mapping keep alive messages. Default: 15 Redirect Keep Alive If enabled, the IP phone redirects the keepalive message when SIP_301_MOVED_PERMANENTLY is received as the registration response. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 246: Provisioning
If the delay is set to 0, the device does not try to resync again following a failed resync attempt. Default: 3600 Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 247: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
DHCP Option To Use DHCP options, delimited by commas, used to retrieve firmware and profiles. Default: 66,160,159,150,60,43,125 DHCPv6 Option To Use DHCP options, delimited by commas, used to retrieve firmware and profiles. Default: 17,160,159 Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 248: Firmware Upgrade
The next firmware upgrade attempt occurs when this timer counts down to zero. Default: 3600 seconds Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 249: Ca Settings
Log Upgrade Failure Msg Syslog message issued after a failed firmware upgrade attempt. Default: $PN $MAC -- Upgrade failed: $ERR For more information about the Provisioning page, see the Cisco IP Phone 8800 Series Multiplatform Phones Provisioning Guide. CA Settings...
Page 250: Problem Report Tool
GPP A - GPP P The general purpose parameters GPP_* are used as free string, registers when configuring the Cisco IP phones to interact with a particular provisioning server solution. They can be configured to contain diverse values, including the following: •...
Page 251: Regional
Played when the Mute button is pressed to mute the phone. Unmute Tone Played when the Mute button is pressed to unmute the phone. System Beep Audible notification tone played when a system error occurs. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 252: Distinctive Ring Patterns
Delay after far end hangs up before reorder (busy) tone is played. 0 = plays immediately, inf = never plays. Range: 0–255 seconds. Set to 255 to return the phone immediately to on-hook status and to not play the tone. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 253: Vertical Service Activation Codes
Forwards no-answer calls to the extension specified after the activation code. Code Defaults to *92. Cfwd No Ans Cancels call forwarding of no-answer calls. Deact Code Defaults to *93. CW Act Code Enables call waiting on all calls. Defaults to *56. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 254: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Makes all outbound calls secure. Act Code Defaults to *16. Secure No Call Act Makes all outbound calls not secure. Code Defaults to *17. Secure One Call Makes a secure call. Act Code Default: *18. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 255: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
The *codes should not conflict with any of the other vertical service codes internally processed by the IP phone. You can empty the corresponding *code that you do not want to the phone to process. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 256: Vertical Service Announcement Codes
INVITE *73@..as usual when user dials *73. Vertical Service Announcement Codes Parameter Description Service Annc Base Number Defaults to blank. Service Annc Extension Codes Defaults to blank. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 257: Outbound Call Codec Selection Codes
Defaults to *02729. Prefer iLBC Code Makes this codec the preferred codec for the associated call. Force iLBC Code Makes this codec the only codec that can be used for the associated call. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 258: Time
Choosing no causes the IP phone to use the router's DHCP time offset value. Default: Yes. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 259: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Where: • HH stands for hours (0-23). • mm stands for minutes (0-59). • ss stands for seconds (0-59). Default: 3/-1/7/2;end=10/-1/7/2;save=1. Daylight Saving Time Enable Enables Daylight Saving Time. Default: Yes Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 260: Language
Name to identify the phone; appears on the phone screen. You can use spaces in this field and the name does not have to be unique. Voice Mail Number A phone number or URL to check voice mail. Default: None Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 261: Video Configuration
Specifies whether the incoming call appearance is shared with other phones or it is private. Extended Function Use to assign Busy Lamp Field, Call Pickup, and Speed Dial Functions to Idle Lines on the IP phone. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 262: Miscellaneous Line Key Settings
Block ANC Serv Enable or disable block-anonymous-call service. Default: Yes Block CID Serv Enable or disable blocking outbound Caller-ID service. Default: Yes Secure Call Serv Enable or disable secured call services. Default: Yes Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 263: Ringtone
When enabled, the Video Enable field is displayed in the User tab. When disabled, the Video Enable field is not displayed. Default: No Ringtone Parameter Description Ring1 to Ring12 Ring tone scripts for different rings. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 264: Extension Mobility
XSI id and password. Select SIP Credentials to authenticate access with the register user ID and password of the SIP account registered on the phone. Default: Login Credentials Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 265: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Personal: Allows users to search on last name, first name, or telephone number. Default: Enterprise CallLog Enable Enables to log XSI calls. Select Yes to log XSI calls and select No to disable it. Default: No Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 266: Broadsoft Xmpp
XML Directory Service URL URL where the XML Directory is located. Default: Blank XML User Name XML service username for authentication purposes Default: Blank XML Password XML service password for authentication purposes Default: Blank Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 267: Multiple Paging Group Parameters
DN follows: cn=”David Lee”,dc=users,dc=cv2bu,dc=com Default: Blank User Name Enter the username for a credentialed user on the LDAP server. Default: Blank Password Enter the password for the LDAP username. Default: Blank Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 268: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Search Item 4 Additional customized search item. Can be blank if not needed. Default: Blank Search Item 4 Filter Customized filter for the searched item. Can be blank if not needed. Default: Blank Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 269: Programmable Softkeys
If you do not manipulate the number in this fashion, a user can use the Edit Dial feature to edit the number before dialing out. Default: Blank Programmable Softkeys Parameter Description Programmable Softkey Enable Enables programmable softkeys. Idle Key List Softkeys that display when the phone is idle. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 270: Extension
(* codes), or XML scripts. Extension General Parameter Description Line Enable To enable this line for service, select yes. Otherwise, select No. Default: Yes Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 271: Video Configuration
Default: AES 128 Share Line Appearance Parameter Description Share Ext Indicates whether this extension is to be shared with other Cisco IP phones or private. Default: Yes Shared User ID The user identified assigned to the shared line appearance. Default: Blank Subscription Expires Number of seconds before the SIP subscription expires.
Page 272: Network Settings
Support of 100REL SIP extension for reliable transmission of provisional responses (18x) and use of PRACK requests. Select Yes to enable. Default: No EXT SIP Port The external SIP port number. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 273: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Cisco IP Phone Web Page Parameter Description Auth Resync-Reboot The Cisco IP Phone authenticates the sender when it receives a NOTIFY message with the following requests: • resync • reboot • report • restart • XML-service Select Yes to enable.
Page 274: Call Feature Settings
Default: No Message Waiting Indicates whether the Message Waiting Indicator on the phone is lit. This parameter toggles a message from the SIP proxy to indicate if a message is waiting. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 275: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
When this parameter is set to yes, the phone sends out subscription messages (without body) to the server. Default: No Hoteling Subscription Expires An expiration value that is added in the subscription message. Default value is 3600. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 276: Acd Settings
Proxy and Registration Parameter Description Proxy SIP proxy server and port number set by the service provider for all outbound requests. For example: 192.168.2.100:6060. The port number is optional. Default: 5060 Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 277: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
If registration fails with an “Expires too brief” error response, the phone retries with the value specified in the Min-Expires header of the error. The range is from 32 to 2000000. Default: 3600 seconds Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 278: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Set to Yes to enable the Dual registration/Fast Fall back feature. To enable the feature you must also configure the alternate proxy/alternate outbound proxy fields in the Proxy and Registration section. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 279: Subscriber Information
The default value is blank; the proxy IP address is used as the authentication realm. The parameter for extension 1 appears as follows in the phone configuration file: <Reversed_Auth_Realm_1_ ua=”na”> </Reversed_Auth_Realm_1_> Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 280: Audio Configuration
When you select Yes, calls fail if the far end does not support the preferred codecs. Default: No Second Preferred Codec Codec to use if the first codec fails. Default: Unspecified Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 281: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
• AVT—Audio video transport. Sends DTMF as AVT events. • InBand—Sends DTMF by using the audio path. • Auto—Uses InBand or AVT based on the outcome of codec negotiation. • INFO—Uses the SIP INFO method. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 282: Dial Plan
Description Codec Negotiation When set to Default, the Cisco IP phone responds to an Invite with a 200 OK response advertising the preferred codec only. When set to List All, the Cisco IP phone responds listing all the codecs that the phone supports.
Page 283: User
8, or 9. Press the digit key (2-9) to dial out the assigned number. Default: Blank Supplementary Services Parameter Description CW Setting Enables or disables the Call Waiting service. Default: Yes Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 284: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Enables or disables the alert tone. Log Missed Calls for EXT (n) Enables or disables the missed calls logs for a specific extension. Shared Line DND Cfwd Enable Enable/disable the Shared Line DND Call Forward. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 285: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Number of seconds before the screen saver should refresh (if, for example, you chose Refresh Period a rotation of pictures). Back Light Timer Number of seconds for which the back light timer will be on. Display Brightness Value for desired brightness. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 286: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Enables the video on the phone. Select Yes to enable or No to disable. Default: Yes Camera Exposure Determines the amount of light that is exposed when transmitting video. Enter a value between zero (0) and 15. Default: 8 Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 287: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
Parameter Description Subscribe Expires Specifies how long the subscription remains valid. After the specified period of time elapses, the Cisco Attendant Console initiates a new subscription. Default: 1800 Subscribe Retry Interval Specifies the length of time to wait to try again if the subscription fails.
Page 288: Unit
Displays the hardware version of the key expansion module that is added to the phone.. SW Version Displays the software version of the key expansion module that is added to the phone. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 289: Tr-069
Default value is Yes. TR-069 VoiceObject Init Settings to modify voice objects. Select Yes to initialize all voice objects to factory default values or select No to retain the current values. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 290: Call History
The Personal Directory allows a user to store a set of personal numbers. Directory entries can include the following contact information: • No. (the directory number) • Name • Work • Mobile Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 291 Cisco IP Phone Web Page • Home • Speed Dials To edit contact information, click Edit Contacts. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 292 Cisco IP Phone Web Page Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 293: Troubleshooting
• Troubleshooting Procedures, page 287 • Additional Troubleshooting Information, page 288 General Troubleshooting Information The following table provides general troubleshooting information for the Cisco IP Phone. Table 22: Cisco IP Phone troubleshooting Summary Explanation Connecting a Cisco IP Phone to...
Page 294: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
The RxSize and the TxSize statistics show the size of the voice packets phone and another device that are used in a conversation between this Cisco IP Phone and the other device. The values of these statistics should match. Loopback condition...
Page 295: Cisco Ip Phone Does Not Go Through The Normal Startup Process
◦ Disconnect a functioning Cisco IP Phone from another port and connect it to this network port to verify that the port is active. ◦ Connect the Cisco IP Phone that does not start up to a different network port that is known to be good.
Page 296: Phone Displays Error Messages
Phone Cannot Connect Using DNS Problem The DNS settings may be incorrect. Solution If you use DNS to access the TFTP server or Cisco Unified Communications Manager, you must ensure that you specify a DNS server. Configuration File Corruption Problem If you continue to have problems with a particular phone that other suggestions in this chapter do not resolve, the configuration file may be corrupted.
Page 297: Phone Reset Problems
If the network connection and Cisco Unified Communications Manager connection are stable, a phone should not reset. Typically, a phone resets if it has problems in connecting to the network or to Cisco Unified Communications Manager. Phone Resets Due to Intermittent Network Outages Problem Your network may be experiencing intermittent outages.
Page 298: Cisco Ip Phone 8800 Series Multiplatform Phones Administration Guide
The physical connection to the LAN may be broken. Solution Verify that the Ethernet connection to which the Cisco IP Phone connects is up. For example, check whether the particular port or switch to which the phone connects is down and that the switch is not rebooting. Also ensure that no cable breaks exist.
Page 299: Phone Does Not Recognize Dtmf Digits Or Digits Are Delayed
A user complains about not being able to make a call. Cause The phone does not have a DHCP IP address, is unable to register to Cisco Unified Communications Manager. Phones with an LCD display show the message Configuring IP or Registering. Phones without an LCD display play the reorder tone (instead of dial tone) in the handset when the user attempts to make a call.
Page 300: Feature Troubleshooting
1 Set the phone to always record a call. 2 Make a call. If the recording doesn't start, there are configuration problems. Check the configuration of the BroadWorks and third-party recorder. If the recording does start: Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 301: Presence Status Doesn't Work
Cause Possible causes are: • TFTP server does not have the correct set of locale and font files • XML files or other files are specified as a font file Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 302: Phone Screen Displays Boxes Instead Of Asian Characters
Check that the file version is correct for the phone model. Each phone model has its own files. Phone Locale is Not Displayed Problem The phone is set to use a different language from the one that is displayed. Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 303: Report All Phone Issues From The Phone Web
Report All Phone Issues from the Phone Web Page If you are working with Cisco TAC to troubleshoot a problem, they typically require the logs from the Problem Reporting Tool to help resolve the issue. You can generate PRT logs using the phone web page and upload them to a remote log server.
Page 304: Verify Dns Settings
Procedure Check that the DNS Server 1 field is set correctly. Additional Troubleshooting Information If you have additional questions about troubleshooting your phone, go to the following Cisco website and navigate to the desired phone model: https://www.cisco.com/cisco/web/psa/troubleshoot.html Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 305: Maintenance
Phone Behavior During Times of Network Congestion, page 293 Basic Reset Performing a basic reset of a Cisco IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings.
Page 306: Perform Factory Reset From Phone Menu
Reset your phone from the phone web page from one of the methods: • Enter the URL in a supported web browser and click Confirm Factory Reset. You can enter URL in the format: http://<Phone IP>/admin/factory-reset where: Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...
Page 307: Identify Phone Issues With A Url In The Phone Web
Cisco IP Phone Cleaning To clean your Cisco IP Phone, use only a dry soft cloth to gently wipe the phone and the phone screen. Do not apply liquids or powders directly to the phone. As with all non-weatherproof electronics, liquids and powders can damage the components and cause failures.
Page 308: Reboot Reasons
The phone stores the most recent five reasons that the phone was refreshed or rebooted. When the phone is reset to factory defaults, this information is deleted. The following table describes the reboot and refresh reasons for the Cisco IP Phone. Reason...
Page 309: Reboot History On The Cisco Ip Phone Screen
Phone Behavior During Times of Network Congestion Anything that degrades network performance can affect Cisco IP Phone voice and video quality, and in some cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities: •...
Page 310 Phone Behavior During Times of Network Congestion Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide...

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8861

Cisco 8851 Administration Manual

Table of Contents

CHAPTER 1 New and Changed Information

CHAPTER 2 Technical Details

Cisco IP Phone Hardware

CHAPTER 3 Cisco IP Phone Hardware

Cisco IP Phone Installation

CHAPTER 4 Cisco IP Phone Installation

Cisco IP Phone Key Expansion Module

CHAPTER 7 Cisco IP Phone Key Expansion Module

CHAPTER 8 Wall Mounts

CHAPTER 9 Cisco IP Phone Security

Cisco IP Phone Customization

CHAPTER 10 Cisco IP Phone Customization

Phone Features and Setup

Chapter 11

CHAPTER 12 Corporate and Personal Directory Setup

CHAPTER 15 Maintenance

Quick Links

Chapters

Troubleshooting

Related Manuals for Cisco 8851

Summary of Contents for Cisco 8851