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NEC UNIVERGE SV8100 Applications

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Download this manual See also: Administration Manual, Administrator's Manual
D
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ESKTOP
PPLICATIONS
Issue 1.0 September 2008

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Summary of Contents for NEC UNIVERGE SV8100

  • Page 1 ESKTOP PPLICATIONS Issue 1.0 September 2008...

  • Page 3: Table Of Contents

    Table of Contents ___________________________________________________________________________________ Chapter 1 Introduction to Desktop Applications Section 1 Introduction................... 1-1 Section 2 Overview..................1-1 Section 3 Installation Considerations ............1-2 Standalone Configuration ............... 1-2 Standalone with 3rd-Party Shared Services ........... 1-2 O&M (Operation and Maintenance) ............1-3 Remote Connections ................
  • Page 4 Issue 1.0 SV8100 ___________________________________________________________________________________ Chapter 3 Desktop Application Startup Section 1 Full Window Mode ................ 3-2 Title Bar and Main Menu ................ 3-3 Function Toolbar ..................3-4 Active Call List ..................3-5 1.3.1 Active Call List Format ................3-5 1.3.2 Active Call List Operations ..............
  • Page 5 SV8100 Issue 1.0 ___________________________________________________________________________________ Open Phone – Directory View .............. 3-20 Open Phone – Menu View ..............3-22 Open Phone – Call Log View ............... 3-24 Compact Phone Video Call ..............3-25 Section 4 Emulation Phone Mode .............. 3-26 Emulation Phone Base Module ............3-27 Emulation Phone Add-On Module ............
  • Page 6 Issue 1.0 SV8100 ___________________________________________________________________________________ Park ......................4-8 1.10 Unpark ....................4-8 1.11 Night Mode ..................... 4-9 1.12 Barge In ....................4-10 1.13 Directed Call Pickup ................4-11 1.14 Group Call Pickup ................4-11 1.15 Pickup Other Group ................4-12 1.16 Last Number Redial ................
  • Page 7 SV8100 Issue 1.0 ___________________________________________________________________________________ 1.29 Switch Login Mode ................4-27 1.30 Add Note ....................4-27 Section 2 Directory View................4-28 Opening the Directory View ..............4-28 2.1.1 Title Bar and Main Menu ..............4-29 2.1.2 Function Toolbar .................. 4-30 2.1.3 Search Area ..................
  • Page 8 Issue 1.0 SV8100 ___________________________________________________________________________________ Archiving the Call Log ................4-43 Chapter 5 Application Level Configuration Section 1 Preferences Menu................. 5-1 Section 2 Preferences – General..............5-2 Section 3 Preferences – BLF/DSS..............5-4 Section 4 Preferences – Recording ............. 5-6 Section 5 Preferences –...
  • Page 9 SV8100 Issue 1.0 ___________________________________________________________________________________ Chapter 6 3rd-Party Services Section 1 Installation..................6-1 Configuration ..................6-2 Activation ....................6-3 Section 2 Shared Directory................6-4 Section 3 Shared Contact List..............6-4 Section 4 Centralised BLF Monitoring ............6-4 Section 5 Common Trunk Labeling ............. 6-4 Section 6 Quick Messaging ................
  • Page 10 Issue 1.0 SV8100 ___________________________________________________________________________________ ___________________________________________________________________________________ viii Table of Contents...
  • Page 11 Select Installation Folder .................... 2-9 Figure 2-9 Confirm Installation ....................2-10 Figure 2-10 NEC Infrontia Telephony Driver (3rd) Setup ............2-11 Figure 2-11 Telephony Driver (3rd) Setup - Destination Location ..........2-12 Figure 2-12 Telephony Driver (3rd) Setup - TCP/IP Connection Setting ........2-13 Figure 2-13 Telephony Driver (3rd) Setup - Registration Window ..........
  • Page 12 Issue 1.0 SV8100 ___________________________________________________________________________________ Figure 2-27 Configuration Wizard, Screen 2 ................2-33 Figure 2-28 Configuration Wizard, Screen 3 ................2-35 Figure 3-1 Full Window Mode Screen ..................3-2 Figure 3-2 Toolbar ........................3-10 Figure 3-3 Closed Phone Image Screen ................... 3-16 Figure 3-4 Open Phone –...
  • Page 13 SV8100 Issue 1.0 ___________________________________________________________________________________ Figure 4-18 Choose Party Screen ....................4-19 Figure 4-19 Whiteboard Screen ....................4-20 Figure 4-20 Application Dialog Screen ..................4-21 Figure 4-21 Sharing Screen ......................4-22 Figure 4-22 Chat Dialog Screen ....................4-23 Figure 4-23 Participant’s Chat Screen ..................4-24 Figure 4-24 FTP Dialog Box ......................
  • Page 14 Issue 1.0 SV8100 ___________________________________________________________________________________ Figure 5-13 Preferences – Voice Mail Menu ................5-22 Figure 5-14 Preferences – Trunk Settings Menu ................. 5-23 Figure 5-15 Preferences – Video Settings Menu ................. 5-25 Figure 5-16 Preferences – Phone Image Menu ................5-27 Figure 6-1 Shared Services Configuration Utility .................

  • Page 15: Chapter 1 Introduction To Desktop Applications

    Introduction to Desktop Applications Chapter 1 ___________________________________________________________________________________ NTRODUCTION ECTION This document describes the operation and functionality of the SV8100 Desktop Applications. VERVIEW ECTION The SV8100 Desktop Applications is a new suite of software that combines the telephony functionality of three standard products: SP310 (IP Soft Phone) PC Assistant PC Attendant...

  • Page 16: Installation Considerations

    Issue 1.0 SV8100 ___________________________________________________________________________________ NSTALLATION ONSIDERATIONS ECTION The Desktop Applications can be installed in two different configurations, standalone or standalone with the 3rd-Party Shared Services. Standalone Configuration In the standalone configuration, any DSS/BLFs that need to appear in the Desktop Applications must be programmed on a physical button on the terminal or a DSS console attached to the terminal.

  • Page 17: O&M (Operation And Maintenance)

    O&M configurations. Remote Connections In the first release of Univerge SV8100, Network Address Translation (NAT) is not supported. Because of this, any IP multiline terminal or Desktop Applications must appear to be on the same network as the SV8100 VoIP Interface (IPLA).

  • Page 18: Figure 1-1 Desktop Connections

    Issue 1.0 SV8100 ___________________________________________________________________________________ Figure 1-1 Desktop Connections ___________________________________________________________________________________ 1 - 4 Introduction to Desktop Applications...

  • Page 19: System Requirements

    SV8100 Issue 1.0 ___________________________________________________________________________________ YSTEM EQUIREMENTS ECTION The minimum recommended PC requirements and the supported operation systems are described in this section. Minimum PC Requirements The minimum recommended PC requirements for running the desktop application are as follows: PC Class: Pentium 3 Processor Speed: 1GHz RAM: 512MB Minimum, 1GB Recommended Display: Super VGA (800 x 600) or higher...
  • Page 20 Issue 1.0 SV8100 ___________________________________________________________________________________ THIS PAGE INTENTIONALLY LEFT BLANK ___________________________________________________________________________________ 1 - 6 Introduction to Desktop Applications...

  • Page 21: Chapter 2 Installation

    Suite\PC Phone\Log Files After installation is complete, the following application environment is available, depending on what installation options where chosen: Program group named “NEC” Within NEC group are the following: NEC Desktop Suite NEC Desktop Configuration Video Test Tool TelephonyDriver(3rd) Shared Services Configuration A shortcut for Desktop Applications installs on the Windows desktop.

  • Page 22: Installation Steps

    TEPS ECTION To install the SV8100 Desktop Applications, perform the following procedure: Insert the NEC Applications Installation CD. The CD autoruns. If it does not autorun, go to Start>Run and type d:\NECInstaller.exe, where d: is the CD ROM drive. The NEC Installer window opens. Click Next.

  • Page 23: Figure 2-2 Install Or Uninstall Options

    SV8100 Issue 1.0 ___________________________________________________________________________________ Choose Install. Figure 2-2 Install or Uninstall Options ___________________________________________________________________________________ Desktop Applications 2 - 3...

  • Page 24: Figure 2-3 Application Selection To Install Or Remove

    Desktop Application, so there is no need to install the client for Desktop Application users. NEC Phone Dialler - For details on Phone Dialler please refer to Phone Dialler manual. Figure 2-3 Application Selection to Install or Remove...

  • Page 25: Figure 2-4 Ip Address For Cpu Connection Settings

    SV8100 Issue 1.0 ___________________________________________________________________________________ Enter the IP Address of the IPLA interface on the CPU (10-12-09), then click Next. Figure 2-4 IP Address for CPU Connection Settings ___________________________________________________________________________________ Desktop Applications 2 - 5...

  • Page 26: Figure 2-5 Confirm Actions Window

    Issue 1.0 SV8100 ___________________________________________________________________________________ Click Next at the Confirm Actions window. Figure 2-5 Confirm Actions Window ___________________________________________________________________________________ 2 - 6 Installation...

  • Page 27: Figure 2-6 Accept License Agreement

    SV8100 Issue 1.0 ___________________________________________________________________________________ Agree to the license agreement and click Next. Figure 2-6 Accept License Agreement ___________________________________________________________________________________ Desktop Applications 2 - 7...

  • Page 28: Figure 2-7 Nec Desktop Suite Setup Wizard

    Issue 1.0 SV8100 ___________________________________________________________________________________ Click Next in the NEC Desktop Suite window. Figure 2-7 NEC Desktop Suite Setup Wizard ___________________________________________________________________________________ 2 - 8 Installation...

  • Page 29: Figure 2-8 Select Installation Folder

    SV8100 Issue 1.0 ___________________________________________________________________________________ Define the installation folder or click Next to accept the default folder. Figure 2-8 Select Installation Folder ___________________________________________________________________________________ Desktop Applications 2 - 9...

  • Page 30: Figure 2-9 Confirm Installation

    Issue 1.0 SV8100 ___________________________________________________________________________________ Click Next at the Confirm Installation Window. Figure 2-9 Confirm Installation ___________________________________________________________________________________ 2 - 10 Installation...

  • Page 31: Figure 2-10 Nec Infrontia Telephony Driver (3Rd) Setup

    Click Close at the Installation Complete Window. If you chose to install the NEC Telephony Service, the installation begins. Click Next. If you did not choose to install the NEC Telephony Service, go to Step 27. Figure 2-10 NEC Infrontia Telephony Driver (3rd) Setup...

  • Page 32: Figure 2-11 Telephony Driver (3Rd) Setup - Destination Location

    Issue 1.0 SV8100 ___________________________________________________________________________________ Click Browse to define the installation folder, or click Next to accept the default folder. Figure 2-11 Telephony Driver (3rd) Setup - Destination Location ___________________________________________________________________________________ 2 - 12 Installation...

  • Page 33: Figure 2-12 Telephony Driver (3Rd) Setup - Tcp/Ip Connection Setting

    SV8100 Issue 1.0 ___________________________________________________________________________________ Define the IP Address of the CPU, the 3rd-Party TAPI TCP port programmed in 10-20-01, the IP address of the machine you are installing on, and the Communication time-out, if other than the default. Figure 2-12 Telephony Driver (3rd) Setup - TCP/IP Connection Setting ___________________________________________________________________________________ Desktop Applications 2 - 13...

  • Page 34: Figure 2-13 Telephony Driver (3Rd) Setup - Registration Window

    Issue 1.0 SV8100 ___________________________________________________________________________________ Click Next at the Service Setting Window. Figure 2-13 Telephony Driver (3rd) Setup - Registration Window ___________________________________________________________________________________ 2 - 14 Installation...

  • Page 35: Figure 2-14 Telephony Driver (3Rd) Setup - Operation Mode Setting

    SV8100 Issue 1.0 ___________________________________________________________________________________ Click Next at the Operation Mode Setting window. Figure 2-14 Telephony Driver (3rd) Setup - Operation Mode Setting ___________________________________________________________________________________ Desktop Applications 2 - 15...

  • Page 36: Figure 2-15 Telephony Driver (3Rd) Setup - Start Copying Files

    Issue 1.0 SV8100 ___________________________________________________________________________________ Click Next at the Start Copying Files Window. Figure 2-15 Telephony Driver (3rd) Setup - Start Copying Files ___________________________________________________________________________________ 2 - 16 Installation...

  • Page 37: Figure 2-16 Nec Telephony Service Setup Wizard

    SV8100 Issue 1.0 ___________________________________________________________________________________ Click Next at the NEC Telephony Service Window. Figure 2-16 NEC Telephony Service Setup Wizard ___________________________________________________________________________________ Desktop Applications 2 - 17...

  • Page 38: Figure 2-17 Telephony Service - Select Installation Folder

    Issue 1.0 SV8100 ___________________________________________________________________________________ Define the Installation Folder or Click Next to accept the default folder. Figure 2-17 Telephony Service - Select Installation Folder ___________________________________________________________________________________ 2 - 18 Installation...

  • Page 39: Figure 2-18 Telephony Service - Confirm Installation Start

    SV8100 Issue 1.0 ___________________________________________________________________________________ Click Next at the Confirm Installation Window. Figure 2-18 Telephony Service - Confirm Installation Start ___________________________________________________________________________________ Desktop Applications 2 - 19...

  • Page 40: Figure 2-19 Telephony Service - Installation Complete

    Issue 1.0 SV8100 ___________________________________________________________________________________ Click Close at the Installation Complete Window. Figure 2-19 Telephony Service - Installation Complete ___________________________________________________________________________________ 2 - 20 Installation...

  • Page 41: Figure 2-20 Quick Message Client - Setup Wizard

    SV8100 Issue 1.0 ___________________________________________________________________________________ If you chose the Quick Message Client, the installation begins. Click Next at the Quick Message Client Window, or go to Step 27, if you do not choose to install at this time. Figure 2-20 Quick Message Client - Setup Wizard ___________________________________________________________________________________ Desktop Applications 2 - 21...

  • Page 42: Figure 2-21 Quick Message Client - Install Folder

    Issue 1.0 SV8100 ___________________________________________________________________________________ Define the installation folder or click Next to accept the default folder. Figure 2-21 Quick Message Client - Install Folder ___________________________________________________________________________________ 2 - 22 Installation...

  • Page 43: Figure 2-22 Confirm Quick Message Client Installation

    SV8100 Issue 1.0 ___________________________________________________________________________________ Click Next at the Confirm Installation Window. Figure 2-22 Confirm Quick Message Client Installation ___________________________________________________________________________________ Desktop Applications 2 - 23...

  • Page 44: Figure 2-23 Quick Message Client - Install Complete

    Issue 1.0 SV8100 ___________________________________________________________________________________ Click Close at the Installation Complete Window. Figure 2-23 Quick Message Client - Install Complete ___________________________________________________________________________________ 2 - 24 Installation...

  • Page 45: Figure 2-24 Nec Installer Summary

    SV8100 Issue 1.0 ___________________________________________________________________________________ Click Next at the NEC Installer Window showing what was installed. Figure 2-24 NEC Installer Summary ___________________________________________________________________________________ Desktop Applications 2 - 25...

  • Page 46: Figure 2-25 Installation Complete

    Issue 1.0 SV8100 ___________________________________________________________________________________ Click Finish. Figure 2-25 Installation Complete ___________________________________________________________________________________ 2 - 26 Installation...

  • Page 47: Sv8100 Desktop Applications System Programming

    SV8100 Issue 1.0 ___________________________________________________________________________________ SV8100 D ESKTOP PPLICATIONS YSTEM ROGRAMMING ECTION The following table lists the SV8100 System programming related to the Desktop Applications. Table 2-1 SV8100 Desktop Applications System Programming Program Description Input Data 10-12-03 CD-CP00 Network Define the default gateway to be 0.0.0.0 ~ 126.255.255.254 Setup –...
  • Page 48 Issue 1.0 SV8100 ___________________________________________________________________________________ Program Description Input Data 10-20-01 Lan Setup for External Define the TCP port for the LAN 0-65535 Equipment - TCP Port CTI and O&M communication Device 1 (1st-Party CTI used only if 3rd-Party Shared between the CD-CP00 and the Services is used) = 0 (Port 8181 recommended.
  • Page 49 SV8100 Issue 1.0 ___________________________________________________________________________________ Program Description Input Data 30-01-01 DSS Console Set the mode for the system 0 = Business Mode Operation Mode DSS consoles. 1 = Hotel Mode 2 = ACD Monitor Mode 3 = Business/ACD Mode (Default = 0) 30-02-01 DSS Console Assign which extensions will The extension number for the multiline terminal...

  • Page 50: Configuration Wizard

    Configuration Startup The Configuration Wizard launches automatically the first time the desktop application is started after installation. The Configuration Wizard can be started at Start/All Programs/NEC/SMB8000 Desktop Configure. The Configuration Wizard can be initiated from within the application from: Toolbar Mode: File/Configuration Wizard...

  • Page 51: Configuration Wizard, Screen 1

    SV8100 Issue 1.0 ___________________________________________________________________________________ Configuration Wizard, Screen 1 The first screen displayed for the configuration wizard contains the following settings. Figure 2-26 Configuration Wizard, Screen 1 The Network Name/IP Address field is used to identify the network location of the SV8100 Telephone System. Either the Network Name or full IP address of the IPLA interface can be entered in this field.
  • Page 52 Issue 1.0 SV8100 ___________________________________________________________________________________ The O&M User ID field is used to specify the login name that is required to access the O&M interface. This should be a UA (User Administrator) level access. Example: USER1 with password 1111 found in Program 90-02. At default the User ID is the extension number and the password is 1111.

  • Page 53: Configuration Wizard, Screen 3

    SV8100 Issue 1.0 ___________________________________________________________________________________ Configuration Wizard, Screen 2 The second screen displayed for the configuration wizard contains the following settings. Figure 2-27 Configuration Wizard, Screen 2 The License Level setting controls the level of features that are enabled within the application. The feature set associated with each license level is detailed in Appendix A Features by License Level.
  • Page 54 Issue 1.0 SV8100 ___________________________________________________________________________________ Selecting the Enhancement Bundle options starts the application with the use of the Chat, Application Sharing, Whiteboard, and File Transfer features. The System Mode selection is used to specify the Login mode that is set within the SV8100 Telephone System in Program 10-46-01: Plug and Play, Automatic, or Manual.

  • Page 55: Configuration Wizard, Screen 3

    SV8100 Issue 1.0 ___________________________________________________________________________________ Configuration Wizard, Screen 3 The third screen displayed for the configuration wizard contains the following settings. Figure 2-28 Configuration Wizard, Screen 3 The Deskset option specifies that the desktop application is going to control a physical telephone. The Deskset Extension indicates the extension number of the phone to be controlled by the application.
  • Page 56 Issue 1.0 SV8100 ___________________________________________________________________________________ The Audio Device lists all of the audio devices that are installed on the Host PC. The selected Audio Device is used to control the microphone and speaker functionality of the IP Soft Phone. The Ring Volume slider controls the level of ringing for incoming calls to the IP Soft Phone.
  • Page 57 The Desktop Application can be started in any of the following ways: Double-clicking on the desktop application icon within the Windows desktop area. Selecting Start/All Programs/NEC/NEC Desktop Suite During startup, the following actions are performed: The first time the application is started after installation, the Configuration Wizard automatically runs.

  • Page 58: Section 1 Full Window Mode

    Issue 1.0 SV8100 ___________________________________________________________________________________ INDOW ECTION This UI mode presents valuable information about the current call activity and provides easy access to the basic operations required by the attendant. Using either the mouse or keyboard, the user can quickly move between the different areas of the screen to dispatch callers, search the company directory, and view the status of the individual lines.

  • Page 59: Title Bar And Main Menu

    SV8100 Issue 1.0 ___________________________________________________________________________________ Title Bar and Main Menu The Title Bar and Main Menu provide the standard windows controls and access to basic operations and utilities through pull-down menus. The standard Windows controls on the Title Bar are as follows: Minimize Hide the application's main window and include an entry to restore the application in the Windows task bar.

  • Page 60: Function Toolbar

    Issue 1.0 SV8100 ___________________________________________________________________________________ Window Call Log Open a separate window to view the call history. Directory Open a separate window to view the Directory/Contact List. Phone Image Display emulation phone image/control when the Desktop Application is run in IP Soft Phone mode. Help Contents and Access the on-line help system by topic.

  • Page 61: Active Call List

    SV8100 Issue 1.0 ___________________________________________________________________________________ Barge In Directed Call Pickup Group Call Pickup Pickup Other Group Last Number Redial Voice Over Call Redirect Call Forward Do Not Disturb Custom Message Background Music Auto Callback Video Whiteboard Share Chat Switch Login Mode Add Note The operation of each of these functions is further described in Section 1...

  • Page 62: Active Call List Operations

    Issue 1.0 SV8100 ___________________________________________________________________________________ Each entry in the active call list includes the following information, based upon the current state of the call: Line/Trunk Identifier Connection Status Timer displaying time in current state Calling Party/Called Party Identification User-defined Notes The colour of the frame for each entry in the active call list also indicates the state of the call.

  • Page 63: Blf/Dss Tabs

    SV8100 Issue 1.0 ___________________________________________________________________________________ 1.4.1 BLF/DSS Tabs Each key on the BLF/DSS Tab is used to monitor another station on the telephone system and provides one-touch access to that station. In addition to the basic add-on module functionality, the BLF/DSS Tab also provides access to other telephony functions.

  • Page 64: Blf/Dss Operations

    Issue 1.0 SV8100 ___________________________________________________________________________________ Specify members of each BLF Group. Define label format for the BLF buttons. Specify the name order used on the BLF and Directory views. The Preferences dialog is further defined in the Preferences section of this document. The user can also change the sort order of the BLF buttons ’...
  • Page 65 SV8100 Issue 1.0 ___________________________________________________________________________________ Chat ___________________________________________________________________________________ Desktop Applications 3 - 9...

  • Page 66: Trunks Tab

    Issue 1.0 SV8100 ___________________________________________________________________________________ Each of these functions is further described in the Functions section of this document. 1.4.1.5 Trunks Tab The Trunks tab allows the user to monitor the status of the trunk appearances that are programmed on the local phone.

  • Page 67: Dial String Field

    SV8100 Issue 1.0 ___________________________________________________________________________________ The toolbar consists of the following areas: Dial String Field Specifies the number to be dialed and maintains a list of the most recently dialed numbers. Call Status Area colour-coded icons represent the status of active calls. Dial/Hangup Button Controls the hookswitch state of the phone.

  • Page 68: Dial/Hangup Button

    Issue 1.0 SV8100 ___________________________________________________________________________________ Hovering the mouse over an icon displays the tooltip balloon for the selected call. The following information is included in the tooltip balloon, based upon the type of call: Line/Trunk Number Connection Status Calling Party/Called Party Identification Time in current state User-Defined Notes Dial/Hangup Button...

  • Page 69: File Button

    SV8100 Issue 1.0 ___________________________________________________________________________________ File Button The File button provides access to functions for configuring the application and changing the view/UI mode. The functions available from the File button are as follows: Preferences Customize application-level configuration settings. Configuration Wizard Start the configuration wizard to access system-level configuration settings. Call Log Open a separate window to view the call history.

  • Page 70: Hold Button

    Issue 1.0 SV8100 ___________________________________________________________________________________ Phone Image Open the emulation phone mode. This same pop-up menu can be accessed by pressing the right mouse button while pointing at an open area within the toolbar. Hold Button The Hold button places the active call on hold. The Hold button is only enabled when a call is active on the phone.
  • Page 71 SV8100 Issue 1.0 ___________________________________________________________________________________ Group Call Pickup Pickup Other Group Last Number Redial Voice Over Call Redirect Call Forward Do Not Disturb Custom Message Background Music Auto Callback Video Whiteboard Share Chat Switch Login Mode Voicemail Add Note The operation of each of these functions is further described in Section 1 Toolbar Functions on page 4-1.

  • Page 72: Compact Phone Mode

    Issue 1.0 SV8100 ___________________________________________________________________________________ OMPACT HONE ECTION The Compact Phone is a user interface mode within the desktop application that can be initiated from any of the licensing levels (SP310, PC Assistant, and PC Attendant). The Compact Phone mode is a valid UI mode when the desktop application is connected to the telephone system using Deskset, IP Soft Phone or SIP only mode.
  • Page 73 SV8100 Issue 1.0 ___________________________________________________________________________________ The display on the Closed Phone image shows the following information, based upon the current phone state. Phone State Display Idle Date and Time Ringing Caller ID, if received, else "Call from Unknown" The following mouse click events are supported when the Compact Phone is in the closed state.

  • Page 74: Open Phone - Dial View

    Issue 1.0 SV8100 ___________________________________________________________________________________ Open Phone – Dial View By default, the Compact Phone initially opens with the phone in Dial mode. An example of the Dial format is shown in Figure 3-4 Open Phone – Dial View. Figure 3-4 Open Phone – Dial View ___________________________________________________________________________________ 3 - 18 Desktop Application Startup...
  • Page 75 SV8100 Issue 1.0 ___________________________________________________________________________________ The Open Compact Phone has four fixed buttons at the top of the display providing the following functions: Answer/Off-hook Call Log Directory On-hook/Disconnect The bottom of the display provides the following functions: The dial pad can be used to enter the number to be dialed. The user can also enter a telephone number by pressing the corresponding keys on the PC keyboard.

  • Page 76: Open Phone - Directory View

    Issue 1.0 SV8100 ___________________________________________________________________________________ Open Phone – Directory View The Directory View is shown at the top of the Compact Phone, when the Directory function is selected from the Menu area. An example of the Directory View is shown in Figure 3-5 Open Phone –...
  • Page 77 SV8100 Issue 1.0 ___________________________________________________________________________________ The top of the Directory View provides a selector that controls which entries are displayed in the Directory View (Directory, Contact List, Personal). The main section of the Directory View lists each of the defined entries. Each entry includes the extension/phone number and the associated name.

  • Page 78: Open Phone - Menu View

    Issue 1.0 SV8100 ___________________________________________________________________________________ Open Phone – Menu View To provide access to the function toolbar in the bottom section of the Compact Phone, select the Menu button on the Dial View. See the function toolbar in Figure 3-6 Open Phone – Menu View on page 3-22.
  • Page 79 SV8100 Issue 1.0 ___________________________________________________________________________________ The toolbar provides quick access to commonly used functions. The function buttons displayed in this area are the same set displayed in the Toolbar and Window modes. The visible functions and their order are defined within the Toolbar tab of the Preferences menu.

  • Page 80: Open Phone - Call Log View

    Issue 1.0 SV8100 ___________________________________________________________________________________ Open Phone – Call Log View Selecting the Call Log button will change the top section of the Compact Phone to display a list of the most recent calls. An example of the call log view is shown in Figure 3-7 Open Phone –...

  • Page 81: Compact Phone Video Call

    SV8100 Issue 1.0 ___________________________________________________________________________________ Each entry will indicate if the call was inbound or outbound, the name/ number of the calling/called party, and the date/time of the call. If the phone is idle, a double-click on an entry will initiate a call to the designated party.

  • Page 82: Emulation Phone Mode

    Issue 1.0 SV8100 ___________________________________________________________________________________ The detached video window will resize to the wide view when more than two video images are active. If the user selects Call Log or Directory function on the phone toolbar, when the video window is active, the video window will be hidden and the top half of the Compact Phone will show the requested view.

  • Page 83: Emulation Phone Base Module

    SV8100 Issue 1.0 ___________________________________________________________________________________ Emulation Phone Base Module The base module for the emulation phone simulates a 24-button deskset, as shown in Figure 3-9 Emulation Phone Base Module. Figure 3-9 Emulation Phone Base Module The emulation phone image operates in the same manner as a physical deskset, with the following exceptions: The LCD display does not support the double-height setting.

  • Page 84: Emulation Phone Add-On Module

    Issue 1.0 SV8100 ___________________________________________________________________________________ The JogKey (Round, four-position control) does not provide the same functionality as the physical phone. The up and down sides of the control will open the volume adjustment bar, and the left side will bring up the redial number. Emulation Phone Add-On Module The Phone Image tab on the Preferences menu allows the user to specify an expansion module be included in the phone image.

  • Page 85: Emulation Phone Dss Module

    SV8100 Issue 1.0 ___________________________________________________________________________________ Emulation Phone DSS Module The Phone Image tab on the Preferences menu allows the user to specify an attendant module be included in the phone image. When this option is selected, a 60-button DSS module will be displayed, as shown in Figure 3-11 Emulation Phone DSS Module.
  • Page 86 Issue 1.0 SV8100 ___________________________________________________________________________________ ___________________________________________________________________________________ 3 - 30 Desktop Application Startup...

  • Page 87: Toolbar Functions

    Toolbar Functions Chapter 4 ___________________________________________________________________________________ OOLBAR UNCTIONS ECTION The function buttons which appear in the function toolbar on the Full Window, Toolbar, and Compact Phone modes provide access to the operations that are most frequently used by the phone user. The set of function buttons which are displayed can be customized by the user, as well as the size, order, and hotkey associated with the function.

  • Page 88: Answer

    Issue 1.0 SV8100 ___________________________________________________________________________________ Each of the feature keys available in the function toolbar and their associated actions are described in the following sections. Answer The Answer button allows the user to pick up a ringing line. If only one line is ringing, then the Answer button connects the user to the ringing line and this becomes the active call.

  • Page 89: Transfer Call - Start

    SV8100 Issue 1.0 ___________________________________________________________________________________ The Destination drop down list includes a list of the most recent transfer destinations entered in this dialog box. The actions associated with each of the dialog buttons are described in the following sections. 1.3.1 Transfer Call – Start When the Start button is selected, the software will initiate a supervised transfer of the call.

  • Page 90: Dial

    Issue 1.0 SV8100 ___________________________________________________________________________________ Dial The Dial button allows the user to initiate an outbound call. When Dial is selected, the Dial following dialog will be displayed (refer to Figure 4-3 Dial Screen). Figure 4-3 Dial Screen The user can manually enter the number to be dialed in the Destination field using the number keys within the main area of the keyboard or the number keys on the keyboard's keypad.

  • Page 91: Conference

    SV8100 Issue 1.0 ___________________________________________________________________________________ Conference The Conference button will initiate a conference that adds a third party to the active call. When the Conference function is selected, the following menu will be displayed (refer to Figure 4-4 Conference Call Screen). Figure 4-4 Conference Call Screen The user can manually enter the number to be dialed in the Destination field using the number keys within the main area of the keyboard or the...

  • Page 92: Conference Call - Cancel

    Issue 1.0 SV8100 ___________________________________________________________________________________ Selecting the Complete button will add the consultation call to the original call, completing the conference setup. Selecting the Disconnect button will hang-up from the consultation call and reconnect to the original caller. 1.6.2 Conference Call – Cancel When the Cancel button is selected, the conference operation will be cancelled and the Conference dialog will be closed.

  • Page 93: Page

    SV8100 Issue 1.0 ___________________________________________________________________________________ Page The Page button allows the attendant to access the internal and external paging functions. When the Page function is selected, the following form will be displayed (refer to Figure 4-6 Page Screen). Figure 4-6 Page Screen The user specifies the Page zone category by selecting Internal, External, or Combined.

  • Page 94: Park

    Issue 1.0 SV8100 ___________________________________________________________________________________ Park The Park button will transfer the active call to a specific park orbit. When this function is selected, the following dialog will be displayed (refer to Figure 4-7 Park Call Screen). Figure 4-7 Park Call Screen The spinner control allows the user to select the destination Park orbit.

  • Page 95: Night Mode

    SV8100 Issue 1.0 ___________________________________________________________________________________ Park orbit. Selecting the Cancel button will close the Unpark Call dialog without initiating a unpark operation. If the Unpark operation fails because the selected Park orbit is not occupied, an error message will be displayed. 1.11 Night Mode The Night Mode button is used to change the system night mode setting.

  • Page 96: Barge In

    Issue 1.0 SV8100 ___________________________________________________________________________________ Pressing the Cancel key will close the Night Mode dialog without changing the Night Mode setting. 1.12 Barge In The Barge In button allows the user to enter another extension’s established call. When this function is selected, the following dialog will be displayed (refer Figure 4-10 Barge In Screen).

  • Page 97: Directed Call Pickup

    SV8100 Issue 1.0 ___________________________________________________________________________________ 1.13 Directed Call Pickup The Directed Call Pickup function allows the user to pickup a ringing call from a specified extension. When the Directed Call Pickup function is selected, the following dialog will be displayed (refer to Figure 4-11 Directed Call Pickup Screen).

  • Page 98: Pickup Other Group

    Issue 1.0 SV8100 ___________________________________________________________________________________ 1.15 Pickup Other Group The Pickup Other Group function allows the user to pickup a ringing call from within another call pickup group. When the Pickup Other Group function is selected, the phone will initiate the other group pickup function. 1.16 Last Number Redial The Last Number Redial function allows the user to easily initiate a call to a...

  • Page 99: Call Redirect

    SV8100 Issue 1.0 ___________________________________________________________________________________ 1.18 Call Redirect The Call Redirect function allows the user to send a call that is ringing on their extension to a different destination. The Call Redirect function is enabled when an external call is ringing into the user’s phone. Selecting the Call Redirect function will transfer the ringing call to the pre-defined redirect location.

  • Page 100: Do Not Disturb (Dnd)

    Issue 1.0 SV8100 ___________________________________________________________________________________ Pressing the Start button will initiate the Call Forward operation. Pressing the Cancel function will close the Call Forward dialog without changing the settings. 1.20 Do Not Disturb (DND) The Do Not Disturb function allows the user to set their phone to block incoming calls.

  • Page 101: Custom Message

    SV8100 Issue 1.0 ___________________________________________________________________________________ 1.21 Custom Message The Custom Message function allows the user to select a display message to be shown when other users call the user’s extension. When the Custom Message function is selected, the following dialog will be displayed (refer to Figure 4-15 Custom Message Screen).

  • Page 102: Background Music

    Issue 1.0 SV8100 ___________________________________________________________________________________ The Date field allows the user to specify a date to be included as part of the message. The Time field allows the user to specify a time value to be included with the message. The Number field allows the user to specify a numeric value to be included with the message.

  • Page 103: Video

    SV8100 Issue 1.0 ___________________________________________________________________________________ 1.24 Video The Video function is used to setup a video call with another desktop application user. Selecting the Video function will display the following video window (refer to Figure 4-16 Video Screen). Figure 4-16 Video Screen The video function icons shown on the top of the video window represent Show Video, Hide Video, Pause Video, Send Video, End Video, Add Member, and Resize Video.

  • Page 104: Pause Video

    Issue 1.0 SV8100 ___________________________________________________________________________________ 1.24.3 Pause Video The Pause Video function stops the video transmission of the user’s video image to the other members of the video call. 1.24.4 Send Video The Send Video function resumes the video transmission of the user’s video image to the other members of the video call.

  • Page 105: Resize Video

    SV8100 Issue 1.0 ___________________________________________________________________________________ 1.24.7 Resize Video The Resize Video function allows the user to select between Large Size and Small Size video images. When the Large Size option is selected, all of the open video frames are expanded to a larger size frame. When the Small Size option is selected, all of the open video frames are reduced to a small size frame.

  • Page 106: Figure 4-19 Whiteboard Screen

    Issue 1.0 SV8100 ___________________________________________________________________________________ When a Whiteboard session has been established, the following Whiteboard utility will appear on both members screen (refer to Figure 4-19 Whiteboard Screen). Figure 4-19 Whiteboard Screen Both members of the Whiteboard session will be able to cooperatively control the Whiteboard utility.

  • Page 107: Application Sharing

    SV8100 Issue 1.0 ___________________________________________________________________________________ 1.26 Application Sharing Application Sharing is a collaboration function that allows two desktop application users to view and control a common Windows application. When the Application Sharing function is selected, the following dialog will be displayed (refer to Figure 4-20 Application Dialog Screen).

  • Page 108: Figure 4-21 Sharing Screen

    Issue 1.0 SV8100 ___________________________________________________________________________________ When the sharing member has been selected, the following dialog will appear, which allows the user to select the application to be shared (refer to Figure 4-21 Sharing Screen). Figure 4-21 Sharing Screen The programs list allows the user to select the application(s) that will be shared with the specified member.

  • Page 109: Chat

    SV8100 Issue 1.0 ___________________________________________________________________________________ 1.27 Chat The Chat function allows the user to start an instant messaging session with another desktop application user. When the Chat function is selected, the following dialog will be displayed (refer to Figure 4-22 Chat Dialog Screen).

  • Page 110: Figure 4-23 Participant's Chat Screen

    Issue 1.0 SV8100 ___________________________________________________________________________________ When the Chat session is started, the following image will be displayed on the participants screen (refer to Figure 4-23 Participant’s Chat Screen). Figure 4-23 Participant’s Chat Screen The data entry box on the bottom of the form is used to enter the text to send to the other user.

  • Page 111: Ftp

    SV8100 Issue 1.0 ___________________________________________________________________________________ 1.28 The FTP function allows the user to send a file to another desktop application user. When the FTP function is selected, the following dialog will be displayed (refer to Figure 4-24 FTP Dialog Box). Figure 4-24 FTP Dialog Box The Talking Party selector lists all of the extensions that are currently part of the active call.

  • Page 112: Figure 4-25 Ftp File Selector Screen

    Issue 1.0 SV8100 ___________________________________________________________________________________ After a member has been selected, the following file selector screen will be displayed (refer to Figure 4-25 FTP File Selector Screen). Figure 4-25 FTP File Selector Screen Using the file selector panel, the user is able to navigate through their file system to select a file to be transferred.

  • Page 113: Switch Login Mode

    SV8100 Issue 1.0 ___________________________________________________________________________________ 1.29 Switch Login Mode The Switch Login Mode function allows the user to switch the application from running in softphone mode to CTI mode or from CTI mode to softphone mode. In order for this function to be supported, the user must have provided the appropriate login information for each mode within the Configuration Wizard.

  • Page 114: Directory View

    Issue 1.0 SV8100 ___________________________________________________________________________________ IRECTORY ECTION An online company directory, contact list, and personal list are provided to assist the user in handling call activity. The Directory provides the user with quick access to contact information and an easy method to send calls and messages to other extensions on their phone system.

  • Page 115: Title Bar And Main Menu

    SV8100 Issue 1.0 ___________________________________________________________________________________ The Directory consists of the following areas: Title Bar and Main Provides the standard windows controls and access to standard Menu operations and utilities through the pull-down menus. Function Toolbar Provides quick access to functions that maintain the directories and change the database view.
  • Page 116 Issue 1.0 SV8100 ___________________________________________________________________________________ Edit Select All Select all entries in the database. Search Use the Search function to locate an entry by Name. View Hidden Entries Hide/Unhide entries that have their visibility attribute set to "Hide". Set Visible Actions Hide/Unhide the list of actions that appear in the pop-up menu.
  • Page 117 SV8100 Issue 1.0 ___________________________________________________________________________________ (PRINT) Print All Print Selected Page Setup Print Preview (ACTION) Dial Extension Dial Alternate Voicemail Transfer Conference Voice Over Camp Call Pickup Video Call Chat Whiteboard Application Sharing File Transfer E-Mail Quick Message Phone Message Add Note Properties Delete Add to Speed Dial...

  • Page 118: Search Area

    Issue 1.0 SV8100 ___________________________________________________________________________________ 2.1.3 Search Area The Search Area allows the user to quickly locate an entry in the database by Name field. The following rules apply to using the search area: To access the Search capability click inside the Search field on the Directory window.

  • Page 119: Figure 4-28 Select Visible Columns Screen

    SV8100 Issue 1.0 ___________________________________________________________________________________ Figure 4-28 Select Visible Columns Screen A right mouse click on a row will open a pop-up menu that displays all of the available functions for that entry. A double click on an entry when the phone is idle will initiate a call to the selected entry.

  • Page 120: Company Directory

    Issue 1.0 SV8100 ___________________________________________________________________________________ Company Directory The Company Directory database maintains a list of extensions on the user’s phone system. Upon startup the application creates a directory entry for every extension that is programmed on the user’s phone as a one-touch key. Additional entries can be manually created using the Add Entry function.

  • Page 121: Figure 4-30 Departments Screen

    SV8100 Issue 1.0 ___________________________________________________________________________________ Extension Title E-Mail Location Supervisor Name Supervisor Phone Assistant Name Assistant Phone Notes The Department field is a drop down list of all of the Departments that have been defined. The Hide Directory Entry option will hide this entry from being visible in the Table Viewer.

  • Page 122: Modifying An Entry In The Directory

    Issue 1.0 SV8100 ___________________________________________________________________________________ The New, Rename, and Delete functions can be used to modify the Department entries. 2.2.2 Modifying an entry in the Directory Highlighting a directory entry and from the File menu, selecting Properties will open the Directory Maintenance form for the selected entry.

  • Page 123: Printing The Directory

    SV8100 Issue 1.0 ___________________________________________________________________________________ 2.2.4 Printing the Directory From the File menu, selecting the Print option, followed by Print All will cause the entire directory to be sent to the default printer. Highlighting a set of entries to be printed and selecting ’...

  • Page 124: Modifying An Entry In The Contacts/Personal List

    Issue 1.0 SV8100 ___________________________________________________________________________________ Last Name Telephone Title E-Mail Address City State/Prov Zip/Postal Country Notes The Company Name field is a drop down list of all of the Companies that have been defined. To enter an alternate number, select New in the Alternate Number area, and enter the telephone number and type.

  • Page 125: Printing The Directory

    SV8100 Issue 1.0 ___________________________________________________________________________________ 2.3.4 Printing the Directory From the File menu, selecting the Print option, followed by Print All will cause the entire database to be sent to the default printer. Highlighting a set of entries to be printed and selecting ’...

  • Page 126: Title Bar And Main Menu

    Issue 1.0 SV8100 ___________________________________________________________________________________ Figure 4-32 Call Log Screen The Directory consists of the following areas: The Title Bar and Main Menu provides the standard windows controls and access to standard operations and utilities through the pull-down menus. The Filter Toolbar allows the user to apply filters to the visible call records. The Record Viewer presents the call log records in a tabular format with each column showing a different attribute of the call record.

  • Page 127: Filter Toolbar

    SV8100 Issue 1.0 ___________________________________________________________________________________ The Main Menu provides a drop-down menu, which lists all of the functions available within a selected category. The functions available from the Main Menu are as follows: Call Log Delete – Delete a call record from the Call Log. Print –...

  • Page 128: Playing Back A Recorded Telephone Conversation

    Issue 1.0 SV8100 ___________________________________________________________________________________ Figure 4-33 Visible Columns Menu A right mouse click on a row will open a pop-up menu that displays all of the available functions for that record. A double click on an entry when the phone is idle will initiate a redial to the selected entry.

  • Page 129: Deleting A Record From The Call Log

    SV8100 Issue 1.0 ___________________________________________________________________________________ The Playback window provides the following controls: Slider bar - advances as the playback progresses. Dragging the slider will change the current playback position within the recording. Play Start/resume playback of the recording. Pause Suspend playback at the current position. Suspend playback and set the current position to Stop the beginning of the recording.
  • Page 130 Issue 1.0 SV8100 ___________________________________________________________________________________ Figure 4-35 Call Log Archive Screen Selecting the Start Date and End Date for the archive specifies the range of records to be archived. Selecting “Save voice recordings in corresponding .zip” will create a separate zip file that includes all of the attached recordings. Selecting “Delete voice recordings”...

  • Page 131: Chapter 5 Application Level Configuration

    Application Level Configuration Chapter 5 ___________________________________________________________________________________ REFERENCES ECTION The Preferences function allows the user to customize the desktop application user interface and operation. From the Full Window mode, the Preferences settings can be accessed by ’ selecting Tools Preferences on the main menu From the Toolbar mode the Preferences settings can be accessed by selecting ’...

  • Page 132: Preferences - General

    Issue 1.0 SV8100 ___________________________________________________________________________________ Each of the tabs in the Preferences menu is described in the following sections. – G REFERENCES ENERAL ECTION Figure 5-2 Preferences – General Menu The Docked Edge Top/Bottom option determines if the toolbar view will be at the top or the bottom of the Windows Desktop area.
  • Page 133 SV8100 Issue 1.0 ___________________________________________________________________________________ The Auto Hide option allows the toolbar view to be hidden when other applications are the currently active window. The Pop-up on ringing call option is used when Auto Hide is used. When enabled, the hidden toolbar pops to the front of other active screens when a call is ringing in.

  • Page 134: Preferences - Blf/Dss

    Issue 1.0 SV8100 ___________________________________________________________________________________ – BLF/DSS REFERENCES ECTION Figure 5-3 Preferences – BLF/DSS Menu The Synchronize button retrieves the current line key settings from the phone system and updates the layout of the BLF panel accordingly. The O&M information must be defined in Desktop Configuration for this to be available. ___________________________________________________________________________________ 5 - 4 Application Level Configuration...
  • Page 135 SV8100 Issue 1.0 ___________________________________________________________________________________ The Visible Tabs list controls the tabs that are visible and hidden on the BLF panel. Only the tabs that are checked are shown on the BLF panel. The Move Up and Move Down buttons allow the user to re-arrange the order of the BLF tabs.

  • Page 136: Preferences - Recording

    Issue 1.0 SV8100 ___________________________________________________________________________________ – R REFERENCES ECORDING ECTION Figure 5-4 Preferences – Recording Menu The Recording Device selector allows the user to specify which recording interface is to be used to record calls. If no recording device is detected, then this option is disabled.

  • Page 137: Preferences - Personal Greeting

    SV8100 Issue 1.0 ___________________________________________________________________________________ automatically started for every call. The Enable beep tone while recording option plays a beep tone at the start of recording to alert the parties on the call that recording is taking place. – P REFERENCES ERSONAL REETING ECTION...
  • Page 138 Issue 1.0 SV8100 ___________________________________________________________________________________ The Playback Device option allows the user to specify the audio device to use for playing the greeting. The Enable Voice Greeting checkbox allows the user to designate that the Personal Greeting is active. The File field is used to specify the audio file to play as the Personal Greeting. The Browse button opens a file explorer window and allows the user to navigate through their file system.

  • Page 139: Preferences - Playback

    SV8100 Issue 1.0 ___________________________________________________________________________________ – P REFERENCES LAYBACK ECTION Figure 5-6 Preferences – Playback Menu The Playback Device option allows the user to specify the audio device used for playing back recordings. The Playback through ADA option specifies whether or not recordings play ___________________________________________________________________________________ Desktop Applications 5 - 9...
  • Page 140 Issue 1.0 SV8100 ___________________________________________________________________________________ back through the ADA-L adaptor on deskset stations. ___________________________________________________________________________________ 5 - 10 Application Level Configuration...

  • Page 141: Preferences - Tool Buttons

    SV8100 Issue 1.0 ___________________________________________________________________________________ – T REFERENCES UTTONS ECTION Figure 5-7 Preferences – Tool Buttons Menu The Available Tool Buttons lists all of the function buttons that are available within the application. Only the entries that are checked are shown on the function toolbar. The Move Up and Move Down buttons are used to re-arrange the order of the function buttons.

  • Page 142: Figure 5-8 Preferences - Active Call List Menu

    Issue 1.0 SV8100 ___________________________________________________________________________________ The Accelerator field is used to specify a hotkey to associate with a function. The Description text explains how to set a hotkey for a function. The Image Size option allows the user to select the size of the buttons on the toolbar (Small, Medium, Large).
  • Page 143 SV8100 Issue 1.0 ___________________________________________________________________________________ sent before it is removed from the list. The Remove Quick/Phone Message entry option specifies the amount of time a Quick/Phone message will display in the active call list after it is received before it is removed from the list. ___________________________________________________________________________________ Desktop Applications 5 - 13...

  • Page 144: Preferences - Screen Pop

    Issue 1.0 SV8100 ___________________________________________________________________________________ – S REFERENCES CREEN ECTION Figure 5-9 Preferences – Screen Pop Menu The Contact Manager option selects which application to utilize to pop a contact entry. The Settings button allows the user to designate specific information about the ___________________________________________________________________________________ 5 - 14 Application Level Configuration...
  • Page 145 SV8100 Issue 1.0 ___________________________________________________________________________________ selected contact application. The Activation option determines at what point the contact will be located and displayed. The Call Filter option determines which types of calls initiate a screen pop (all calls or external calls only). ___________________________________________________________________________________ Desktop Applications 5 - 15...

  • Page 146: Section 10 Preferences - Shortcuts

    Issue 1.0 SV8100 ___________________________________________________________________________________ – S REFERENCES HORTCUTS ECTION Figure 5-10 Preferences – Shortcuts Menu The One touch transfer will initiate option specifies which action type of transfer (Supervised or Immediate) is initiated when the user clicks on an idle BLF button (Full Window Mode) with an active call.
  • Page 147 SV8100 Issue 1.0 ___________________________________________________________________________________ The Double-click on a busy extension option allows the user to specify the action to be initiated from the BLF panel or Directory when double clicking a busy extension. The Pressing the <Enter> key will send the chat message option allows the user to designate whether the Enter key is used as a method to send a Chat message.

  • Page 148: Section 11 Preferences - Dialing Rules

    Issue 1.0 SV8100 ___________________________________________________________________________________ – D REFERENCES IALING ULES ECTION Figure 5-11 Preferences – Dialing Rules ___________________________________________________________________________________ 5 - 18 Application Level Configuration...
  • Page 149 SV8100 Issue 1.0 ___________________________________________________________________________________ The Station Number Length field specifies how many digits internal station numbers are. Additional digits will be ignored. The Emergency Number field specifies the number dialed for emergency calls. The Exception Table is used to define 3 digit dial strings that are not internal calls.

  • Page 150: Section 12 Preferences - Telephony Settings

    Issue 1.0 SV8100 ___________________________________________________________________________________ – T REFERENCES ELEPHONY ETTINGS ECTION Figure 5-12 Preferences – Telephony Settings Menu ___________________________________________________________________________________ 5 - 20 Application Level Configuration...
  • Page 151 SV8100 Issue 1.0 ___________________________________________________________________________________ The Feature Codes list displays all of the telephone features that are used by the application. When an entry in the Features list is selected, the Feature field shows the feature access code that is currently set within the desktop application. The Get Values button retrieves the current feature access code settings from the phone system.

  • Page 152: Figure 5-13 Preferences - Voice Mail Menu

    Issue 1.0 SV8100 ___________________________________________________________________________________ – V REFERENCES OICE ECTION Figure 5-13 Preferences – Voice Mail Menu The Enable Voicemail Interface option controls if the voice mail functions within the application are enabled. The Voicemail Pilot Number is specified if transfers to voice mail require the pilot number to be utilized instead of the quick transfer to voice mail service code.

  • Page 153: Section 14 Preferences - Trunk Settings

    SV8100 Issue 1.0 ___________________________________________________________________________________ – T REFERENCES RUNK ETTINGS ECTION Figure 5-14 Preferences – Trunk Settings Menu The Synchronize button causes the desktop application to query the phone system and retrieve the current trunk definitions for the local phone. The Trunk Name field can be used to specify a name to be displayed on the ___________________________________________________________________________________ Desktop Applications 5 - 23...
  • Page 154 Issue 1.0 SV8100 ___________________________________________________________________________________ button within the Trunks tab. The BLF Active checkbox controls if the specified trunk is visible or hidden. ___________________________________________________________________________________ 5 - 24 Application Level Configuration...

  • Page 155: Figure 5-15 Preferences - Video Settings Menu

    SV8100 Issue 1.0 ___________________________________________________________________________________ – V REFERENCES IDEO ETTINGS ECTION Figure 5-15 Preferences – Video Settings Menu The Device field allows the user to specify which camera is used for the video call function. The Frame Rate and Bit Rate fields allow the user to control the quality of the video transmission.
  • Page 156 Issue 1.0 SV8100 ___________________________________________________________________________________ The Start sending when call is started automatically starts transmitting the video image when the video call is connected. If this option is not set, the user must use the Send button on the video window to start transmitting their video image.

  • Page 157: Section 16 Preferences - Phone Image

    SV8100 Issue 1.0 ___________________________________________________________________________________ – P REFERENCES HONE MAGE ECTION Figure 5-16 Preferences – Phone Image Menu When the Expansion Module option is selected, the phone image will include an 8 key add-on module. When the Attendant Module option is selected, the phone image will include a 60-button DSS module.
  • Page 158 Issue 1.0 SV8100 ___________________________________________________________________________________ THIS PAGE INTENTIONALLY LEFT BLANK ___________________________________________________________________________________ 5 - 28 Application Level Configuration...

  • Page 159: Chapter 6 3Rd-Party Services

    The 3rd-Party services are installed separately from the Desktop Applications installation. The 3rd-Party services installation option appears as a selection in the NEC Installer. The shared services must be installed on a PC that includes the NEC TSP and that can be accessed by all of the desktop clients.

  • Page 160: Configuration

    Shared Services Configuration is the configuration utility installed as part of the shared services installation. This configuration utility is accessible from within the NEC program group. When this utility is started, the following menu is displayed. Figure 6-1 Shared Services Configuration Utility...

  • Page 161: Activation

    SV8100 Issue 1.0 ___________________________________________________________________________________ Selecting Attendant Users allows only the desktop users with an Attendant level license to edit the databases. The Extensions list allows the administrator to specify a specific set of user extensions to have the privilege of updating the databases. The Add and Delete buttons are used to manage the Extension list.

  • Page 162: Shared Directory

    For Attendant level users, the BLF entries include all of the phone devices that are monitored by the NEC 3rd-Party TSP. This increases the number of stations that can be monitored by not limiting the number to the one-touch keys on the attendant phone.

  • Page 163: Sending And Receiving Quick Messages

    SV8100 Issue 1.0 ___________________________________________________________________________________ The Quick Message function can be initiated by the Attendant. Quick Messages and responses continue to be tracked in the Active Call panel in Full Window mode. Sending and Receiving Quick Messages Selecting the Quick Message function displays the following menu. Figure 6-3 Shared Services –...

  • Page 164: Figure 6-4 Quick Message Example

    Issue 1.0 SV8100 ___________________________________________________________________________________ When a Quick Message is received by a user, a message box pops up on the screen, as in the following example. Figure 6-4 Quick Message Example The user can select a Response from the buttons shown in the Quick Response area.

  • Page 165: Tracking Quick Messages

    SV8100 Issue 1.0 ___________________________________________________________________________________ Tracking Quick Messages The Quick Message status is tracked within the full window mode of the desktop application in the active call area. An example of a Quick Message entry is shown in Figure 6-5 Quick Messages Tracking – Active Call Area..

  • Page 166: Configuring Quick Messages

    Issue 1.0 SV8100 ___________________________________________________________________________________ Configuring Quick Messages A set of predefined Quick Messages and Responses are maintained at the local PC for each attendant. The Preferences menu includes a new tab, labeled Quick Message, that is used to maintain the set of predefined Quick Messages and responses.

  • Page 167: Phone Messaging

    SV8100 Issue 1.0 ___________________________________________________________________________________ HONE ESSAGING ECTION Attendant level users who have enabled the Shared Services have the ability to send Phone Messages to other users. Phone Messages can be sent from the attendant to any extension on the phone system. The Phone Message is shown as a short text message on the phone display, allowing the user to respond using the softkeys.

  • Page 168: Tracking Phone Messages

    Issue 1.0 SV8100 ___________________________________________________________________________________ The responses are displayed on the bottom line of the phone above each of the softkeys. Selecting a softkey sends the associated response to the attendant. Selecting Exit sends a response to the attendant indicating that the recipient did not select a reply.

  • Page 169: Figure 6-8 Preferences - Configuring Phone Messages

    SV8100 Issue 1.0 ___________________________________________________________________________________ Figure 6-8 Preferences – Configuring Phone Messages The New and Delete buttons are used to add and remove Messages and Responses from these lists. Each Message can have up to four responses selected as default replies for that message. ___________________________________________________________________________________ Desktop Applications 6 - 11...
  • Page 170 Issue 1.0 SV8100 ___________________________________________________________________________________ THIS PAGE INTENTIONALLY LEFT BLANK ___________________________________________________________________________________ 6 - 12 3rd-Party Services...

  • Page 171: Chapter 7 Desktop Registration And Soft Phone Override

    Desktop Registration and Soft Phone Chapter 7 Override ___________________________________________________________________________________ The Desktop Application registers with the SV8100 system as an IP (SIP) Station. This is the case for all modes [i.e., Soft Phone, PC Assistant controlling a Soft Phone, PC Assistant Controlling a Deskset (physical phone), PC Attendant controlling a Soft Phone, and PC Attendant controlling a Deskset (physical phone)].
  • Page 172 Issue 1.0 SV8100 ___________________________________________________________________________________ Example 1 IP station extension 150 is using port 33 and logs in with the user name and password assigned to extension 150. If a user wants to run a Desktop Application for extension 150, a new user name and password must be defined. This username and password must be assigned to an unused port.

  • Page 173: Service Conditions

    Soft Phone mode, the same User ID and Password cannot be used on a different PC in a different mode. In the first release of UNIVERGE SV8100, Network Address Translation (NAT) is not supported. Because of this, any IP multiline terminal or Desktop Applications must appear to be on the same network as the SV8100 VoIP Interface (IPLA).
  • Page 174 Issue 1.0 SV8100 ___________________________________________________________________________________ THIS PAGE INTENTIONALLY LEFT BLANK ___________________________________________________________________________________ 7 - 4 Desktop Registration and Soft Phone Override...

  • Page 175: Appendix A Features By License Level

    Features by License Level Appendix A ___________________________________________________________________________________ The following table shows a list of features that will be enabled for each license level (SP310, PC Assistant and PC Attendant). Feature SP310 Assistant Attendant Operational Mode IP Soft Phone SIP Only (Soft Phone) CTI Mode (Deskset) UI Mode Dockable Tool Bar (Top, Bottom)
  • Page 176 Issue 1.0 SV8100 ___________________________________________________________________________________ Feature (Continued) SP310 Assistant Attendant Dial Conference Page Park Unpark Barge In Directed Call Pickup Last Number Redial Voice Over Forward Calls Background Music Auto-Callback Do Not Disturb Group Call Pickup Pickup Other Group Directed Call Pickup Selectable Display Message Non Call Control Functions Record...

  • Page 177: Section 2 Shared Directory

    SV8100 Issue 1.0 ___________________________________________________________________________________ Feature (Continued) SP310 Assistant Attendant Call Log Print Delete Archive Columns (In/out, Date, Time, Name, Number, Duration, User, Line, Note) Sortable by Column Recordings Attached Playback of recordings Auto Archive Re-Dial E-Mail Edit Note Directory Local Company Directory Access to Shared Directory Columns (BLF, Name, Number, Title, E-Mail, Location, Department, Super Name, Super Phone, Asst Name,...
  • Page 178 Issue 1.0 SV8100 ___________________________________________________________________________________ Feature (Continued) SP310 Assistant Attendant E-Mail Quick Message Add Note Add to Speed Dial Contacts Local Contacts Access to Shared Contacts Columns (Name, Number, Title, E-Mail, Company Name, Company Address, Company City, Company State/Prov, Company Zip, Company Country, Alt Numbers, Notes) Contacts Functions Dial Main Dial Alternate...
  • Page 179 SV8100 Issue 1.0 ___________________________________________________________________________________ Feature (Continued) SP310 Assistant Attendant Delete Directory Entry Help Utility Application Help About (Version, License, Copyright) Licensing License Activation Trial Mode Attendant Functions Active ringing call list Top Most on Ringing Call Quick Transfer Voice Mail Quick Voicemail to an extension Call Redirect Able to send Quick Message...
  • Page 180 Issue 1.0 SV8100 ___________________________________________________________________________________ Feature (Continued) SP310 Assistant Attendant Transfer Conference Voice Over Camp Call Pickup E-Mail Quick Message Phone Message Add/Edit Note Clear Note Rollover for Notes/Presence Video Call Open Video Window Resize Video Window: Large/Small Hide/Show Self-Image Pause/Start Video Transmission Video Mute Four-Party Video Call Phone Image/Emulation Mode (Not available in CTI (Deskset) mode)
  • Page 181 SV8100 Issue 1.0 ___________________________________________________________________________________ Feature (Continued) SP310 Assistant Attendant Adjustable Ring Volume USB Headset/Handset Selection from Multiple NIC cards Enhancement Suite Application Sharing Whiteboard Chat File Transfer ___________________________________________________________________________________ Desktop Applications A - 7...
  • Page 182 Issue 1.0 SV8100 ___________________________________________________________________________________ THIS PAGE INTENTIONALLY LEFT BLANK ___________________________________________________________________________________ A - 8 Features by License Level...
  • Page 184 Contents of this manual are subject to change without prior notice at the discretion of NEC Philips Unified Solutions This document has been prepared for the use of employees and customers of NEC Philips Unified Solutions and may not be reproduced without prior written approval of NEC Philips Unified Solutions.

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