Page 1 TOSHIBA TOSHIBA TOSHIBA TOSHIBA Telecommunications Division Digital Business Telephone Solutions Installation & Maintenance Manual Release 1 October 2000...
Page 2 Stratagy and Strata are registered trademarks of Toshiba Information Systems (UK) Ltd. Trademarks, registered trademarks, and service marks are the Version 1, October 2000 property of their respective owners.
Page 3: Table Of Contents
ISDN BRI Circuit Capacity Guidelines ............1-5 Remote Expansion Cabinet Unit ..............1-11 Strata CT Hardware Compatibility ..............1-12 Functional Block Diagrams ................1-13 Strata CT Cabinet Slot Configuration ............. 1-16 PCB Placement Guidelines ................ 1-16 Power Considerations ................1-19 Reserve Power ................... 1-20 Primary/Reserve Power Cabinet Hardware .............
Page 4 BVPU Installation ..................3-3 BVPU Programming ..................3-4 PDKU – Digital Telephone Interface Unit ............3-7 PDKU Hardware Options ................3-7 PDKU Installation ..................3-7 PDKU Programming ..................3-7 PEKU – Electronic Telephone Interface Unit ........... 3-9 Strata CT I&M October 2000...
Page 5 Power Failure Cut Through (DPFT) Wiring Pin-outs ........4-13 Exchange Line Wiring Diagrams ..............4-15 Option Interface PCB Wiring Diagrams ............4-19 Chapter 5 - Station Apparatus Types of Telephones ..................5-1 Electronic Telephones .................. 5-2 Standard Telephones ..................5-3 Strata CT I&M October 2000...
Page 6 ADM Programming ...................5-28 Windows Operator’s Console (WOC) .............5-28 Hardware Installation .................5-28 Windows Operator’s Console (WOC) Programming ........5-30 Windows Operator’s Console (WOC) Software Installation .....5-32 Conventional Attendant Console ..............5-32 Installation ....................5-32 Conventional Attendant Console Programming ........5-32 Strata CT I&M October 2000...
Page 7 System Database Printout Using SMDR Port ..........6-40 Program 97 ....................6-40 Voice Mail Options ..................6-41 Toshiba Stratagy & Stratagy DK Voice Messaging Systems ....6-41 Customer-supplied Voice Mail Messaging Systems ......... 6-43 General Voice Mail (Standard Telephone Port) Programming ....6-43 Voice Mail Program Checklist ..............
Page 8 Set the MIS Channel...................7-5 Connect Announcement Devices................ 7-5 Connect Music Sources ..................7-6 Install ACD to Strata CT Built-in Auto Attendant (AA) Integration ....7-6 Assign ACD to Toshiba Stratagy or Customer Supplied Voice Mail AA Integration..................... 7-6 ACD Line Operation/Programming Considerations .........7-7 ACD Programming ..................7-7...
Page 9 TSPI Description ....................9-8 Purpose ......................9-8 Introduction ....................... 9-8 Levels of Service ....................9-9 Strata CT's TSPI Model ..................9-9 The DKT TSPI Call State Flow ............... 9-10 System Messages ..................... 9-10 Start-up and Shutdown of TAPI ..............9-11 Receiving Information ..................
Page 10 System Capacity of ISDN Circuits ............10-2 RPTU Interface Unit ..................10-3 RPTU Overview ..................10-3 Strata CT Slot Assignments ...............10-3 Strata CT Slot Assignments ...............10-4 RPTU Installation ....................10-4 Cabling .......................10-7 RBSU/RBSS Interface Units ................10-8 Overview ....................10-9 Capacity and Cabinet Slot Information ............ 10-10 PS-1 Line Power Option ................
Page 11: Introduction
Strata CT digital business telephone systems. It is intended for qualified service technicians and system programmers. Use this manual in conjunction with the Strata CT Programming Manual which covers the programs related to the Strata CT systems discussed in this book.
Page 12 Introduction Chapter 7 – ACD Installation includes installation instructions for Automatic Call Distribution (ACD) and Management Information System (MIS) for the Strata CT. Chapter 8 – Fault Finding for troubleshooting and fixing problems. Chapter 9 – Computer Telephony Integration (CTI) contains CTI, TAPI, and System Open Architecture Interface information.
Page 13: Conventions
Example: Esc+Enter. Entries with spaces between them show a sequential entry. Example: Tilde (~) Means “through.” Example: 200 ~ 220 station range. Represents all of the Strata CT processors. The Strata CT processors are: B1CU, B2CAU/B2CBU, B3CAU/B3CBU, B5CAU/B5CBU. B2CAU/BU Abbreviation for the B2CBU.
Page 14: Related Documents/Media
Strata CT Standard Telephone User Guide explains all the procedures necessary to operate rotary dial and push-button standard telephones. Strata CT ACD Agent Guide describes the ACD agent feature operation along with step-by-step procedures for using features. Strata CT ACD Supervisor Guide provides instruction on how to use the ACD supervisor features.
Page 15: Chapter 1 - Strata Ct Configuration
Strata CT Configuration Strata CT Configuration This chapter contains information to help configure the Strata CT systems. A system overview of CT components and the maximum station and line capacities available with each system processor is provided. System Overview Strata Strata CT easily connects to outside public telephone lines (Exchange lines).
Page 16: Architecture
B5CAU/B5CBU). These processors can only be installed in dedicated slots in the Base Cabinet (slots B101 and B102). B1CU – a single processor PCB that supports only the Strata CT Base Cabinet with up to eight universal slots. B2CAU/B2CBU – two PCBs that support up to two cabinets, with up to 18 universal slots.
Page 17: Cabinet Slots
Management Information System (SMIS) and Insight DK with the following feature keys that attach to the processor. See Table 1-3 for features provided by RKYS2~4 RKYS Features Table 1-3 Features Provided to all Strata CT Processors RKYS2 RKYS3 RKYS4* RKYS1 Built-in Auto Attendant ACD with MIS data information * Enhanced ACD with MIS data information.
Page 18: Expansion Cabinets
5002 5002 5003 CT I&M 00 Figure 1-3 Strata CT Expansion Cabinet Interior Printed Circuit Boards (PCBs) PCBs are installed in the cabinets to provide interface for stations, lines, and peripherals. Each PCB measures 7.5 x 5.5 inches (190 x 140 mm) and mounts in the slot with a 44-pin backplane connector.
Page 19: Isdn Bri Circuit Capacity Guidelines
(line or station). Each (N/T) BRI station circuit allows up to two TE-1 and TA devices to share the BRI B channels (two simultaneous calls maximum per BRI circuit). RBSS can only be used for BRI stations. All other BRI PCBs can be configured as line or station BRI circuits. Strata CT I&M Manual October 2000...
Page 20 Telephone Group Page – simultaneous stations paged Telephone Pickup Groups Tenants Toll Restriction (AC/OC) Table Toll Restriction Classes Verified Account Codes Voice Mail SMDI Personal Messages includes: timed reminder memo and station speed dial memo. Strata CT I&M Manual October 2000...
Page 21 PCIU used for TAPI only: per system Speaker OCA stations Standard stations Telephones – DKT Telephones – EKT Speaker OCA, PDIU and RPCI capacity is determined by 2B channel slot availability and power supply limits. Strata CT I&M Manual October 2000...
Page 22 Network and/or station RBSU RJ45 circuit is 2B+1D. (Host for side the RBSS) Station side only attaches to 2 ISDN BRI, S point RBSS RJ45 1 RBSS subassembly per RBSU circuits (2B+D each) RBSU Strata CT I&M Manual October 2000...
Page 23 25-pair amphenol Conventional Attendant Console circuits Console Digital telephones (with or without RPCI-DI, DVSU, DADMs, or digital cordless telephone) Stand-alone digital PDKU2 8 digital telephone circuits 25-pair amphenol cordless telephone DDSS console PDIU-DS DDCB Strata CT I&M Manual October 2000...
Page 24 Internet Protocol 1 RS-232 maintenance One 10baseT (VoIP) port RJ45 for LAN connection. Supports 2 remote 62.5 mµ, multi-mode RRCU SC connector cabinets. fiber. PACU 4 Tie Line circuits. AC15. SC connector 1-10 Strata CT I&M Manual October 2000...
Page 25: Remote Expansion Cabinet Unit
RRCU in the Base Cabinet and another in the Remote Expansion Cabinet. A Strata CT Base Cabinet will support up to four RRCU PCBs. A Strata CT will support up to four Remote Expansion Cabinets.
Page 26: Strata Ct Hardware Compatibility
Strata CT Configuration Strata CT Hardware Compatibility The following tables shows the PCB compatibility for the Strata CT systems. Category Unit Name Strata CT Processor Card B_C_U cards for Strata CT DTMF Receiver Unit BRCS-4/8/12 RSIU PIOU Optional Interface Unit...
Page 27: Functional Block Diagrams
Power Supply Battery Music Source: Background Music and/or Music-on-hold Battery Charger Battery Twisted Pair (2 or 4 Batteries) Main Distribution 1. Customer-supplied equipment. Frame (MDF) 5210 Figure 1-4 KSU Processor and Optional Interface PCBs 1-13 Strata CT I&M Manual October 2000...
Page 28 8-wire Modular Jacks RBSU ISDN BRI (S/T) NT1 per circuit 2 Circuits (TE) 8-wire Modular Jacks Voice/Data (2B+D) PCOU (Analogue Exchange lines) 4272 CT I&M Figure 1-5 Exchange Line Side Functional Block Diagram 1-14 Strata CT I&M Manual October 2000...
Page 29 Main Distribution Frame (MDF) 1. Customer-Supplied equipment 2. RSTU3 is required for standard telephone message waiting lamp. 3. U, S, T, R are ISDN reference model termination points. Figure 1-6 Station Side Functional Block Diagram 1-15 Strata CT I&M Manual October 2000...
Page 30: Strata Ct Cabinet Slot Configuration
After all PCBs are placed in cabinets, the processor PCB that meets the requirements of the configuration can be selected. Use the numbered step sequence as a guide, beginning with “1. Programming Telephone Interface”. 1-16 Strata CT I&M Manual October 2000...
Page 31 RPTU. An RRCU PCB in a remote location can support one or two remote cabinets and can be installed in any slot but the last of either cabinet. The number of RRCU PCBs required in the Base and Remote Cabinet locations is shown in Table 1-11: 1-17 Strata CT I&M Manual October 2000...
Page 32 RPTU slot shown in the table so long as the slot is supported by the installed processor. 2 The slot occupied by RPTU supports 30 channels; the slot adjacent to RPTU must be vacant. 1-18 Strata CT I&M Manual October 2000...
Page 33: Power Considerations
CT system. Power Considerations Each Strata CT Base and Expansion Cabinet houses a power supply that furnishes power to all of the stations and some of the peripherals that interface with the cabinet (see Table 1-14).
Page 34: Reserve Power
If more than two cabinets require reserve power batteries, the BBDB must be installed. Wall mounting the system does not require special hardware. Local electrical codes require certain standards for connecting commercial AC and reserve power to the Strata CT system. Table 1-17 describes which assemblies may be required to meet local electrical code standards.
Page 35 Also supplied are two BBTC1A-2.0M cables to connect to the BBDB. Floor mount fixture kit is required when floor mounting Strata CT cabinets. Provides two metal stands for mounting any number of Strata CT cabinets on the floor. BFIF Three pairs or wall brackets (RWBF) are supplied with BFIF to use when mounting three or more Strata CT cabinets on floor.
Page 36 Strata CT Configuration 1-22 Strata CT I&M Manual October 2000...
Page 37: Chapter 2 - Strata Ct Installation
Strata CT Installation Strata CT Installation This chapter explains how to install the Strata CT system. It includes information on site requirements and provides installation instructions for various cabinet configurations. It also explains how to install earth wiring, AC power cabling, reserve power (Battery Backup) cabling, and Printed Circuit Board (PCB) cabling.
Page 38: Site Requirements
Strata CT Installation Site Requirements Input Power The Strata CT requires an input power source of 240±20VAC, 50/60 Hz, single phase. The system requires one or two AC outlets that must be dedicated to system use, fused, and earthed. Each Remote Expansion Cabinet requires 3.2 amps. maximum. The remote cabinet installation requires one or two AC outlets that must be dedicated to system use, fused, and grounded.
Page 39 55" is minimum height requirements Expansion Cabinet for Floor Mounting 5 cabinets, 3" 75" is required to allow for future growth of up to 7 cabinets. Floor 5005 Figure 2-1 Strata CT Minimum Clearance Requirements Strata CT I&M Manual October 2000...
Page 40: Power Considerations
8.0hr 6.0hr 5.0hr Typical battery Current Drain (-24VDC) 4.6amps 8.7amps 12.8amps 16.9amps 21.0amps Local electrical codes require certain standards for connecting commercial AC and reserve power to the Strata CT system. Important! See “EMC Compliance” in final chapter “Notes to Users”.
Page 41: Cabinet Installation Considerations
“Install Universal and Processor PCBs” Page 2-35. Note Each cabinet requires four wood screws (#12X 1.25 inch size) for wall mount installation. Wood screws are not provided with the system. Strata CT I&M Manual October 2000...
Page 42: Install Power Supply
Strata CT Installation Step 1: Install Power Supply The Strata CT cabinets use the BPSU672 power supply but the Base and Expansion Cabinets are factory-shipped without the power supply installed. ➤ To install power supplies in cabinets of new or installed systems Remove the power supply from its box.
Page 43: Circuit Breaker Reset Procedure
Case 1 If the AC and DC LEDs on the power supply in the Strata CT Base Cabinet do not light, even though the AC power plug is inserted into the wall outlet and the DC power switch is turned on, the AC overvoltage circuit breaker may have opened.
Page 44: Power Supply (Bpsu672F) Removal
2. On BPSU672, the BATT output is 0 volts Ground Screws unless connected to good batteries. DC Voltage Connector Plug Pin Wires Yellow Blue White Green Green Green Yellow Yellow Yellow Green Green Green Figure 2-2 Power Supply Installation Strata CT I&M Manual October 2000...
Page 45: Mount Cabinets
If installing Expansion Cabinets, skip to “Wall Mounting Expansion Cabinets”. 12. Install earth wiring, AC and reserve power cabling, and PCB cabling per the “Recommended Installation Sequence” on Page 2-5. Strata CT I&M Manual October 2000...
Page 46: Wall Mounting Expansion Cabinets
Important! Data cable door screws must be firmly tightened for proper system operation. Data cables for DK280 cabinets are not compatible with Strata CT cabinets. Install ground wiring, AC and reserve power cabling, and PCB cabling per the “Recommended Installation Sequence” on Page 2-5.
Page 47 Wood Screws (4 Screws Per Cabinet) Back Cover 5.0 ft. minimum for 5 cabinets 6.5 ft. for 7 cabinets 6 inches between bottom cabinet and floor 5040 Floor Figure 2-3 Cabinet Mounting Surface Diagram 2-11 Strata CT I&M Manual October 2000...
Page 48 Front Cover 5038 Right Side Cover Loosen two screws to remove the side covers Loosen two screws (right and left side covers) to remove front cover Figure 2-4 Cabinet Cover Removal and Installation 2-12 Strata CT I&M Manual October 2000...
Page 49 Back Cover Hanger Hole Back Cover Mounting Strip After mounting Important! cabinet to back cover use two screws to fasten cabinet to back cover. 1460 Figure 2-6 Strata CT Mounting Cabinet on Back Cover 2-13 Strata CT I&M Manual October 2000...
Page 50 AC IN P.F. P.F. POWER RESET RESET POWER BASE BASE S201 S202 S203 S204 S205 S206 S207 S208 S209 S210 5002 5002 5043 CT I&M Figure 2-7 Front View of Strata CT Cabinet Interior 2-14 Strata CT I&M Manual October 2000...
Page 51 Strata CT Installation After mounting the Strata CT cabinets, install the data cables. Then, install the bonding plate Figure 2-8. Cab 2 Cable Left Side Cable Guard Screw Cable Guard PCB Cable Data Cables Expansion Cabinet Front Data Cable Door...
Page 52 3. Secure with velcro strap. CAUTION! Mesh strap should not touch cabinet metal surfaces. 25-Pair Amphenol Cables Knock Out Plastic 5045 25-Pair Amphenol To MDF Cables Figure 2-9 Cabinet Amphenol Cables 2-16 Strata CT I&M Manual October 2000...
Page 53: Earth The System
Regs, 16th Edition, but must not depend on the cord and plug of the system. If the Strata CT system consists of more than one cabinet, you must install the bonding connection plates that come attached to each expansion cabinet. Refer to Figure 2-8.
Page 54: Install Ac Power Components
The Strata CT requires a single-phase, 50/60 cycles power source of 240VAC, on a dedicated 20 ampere circuit breaker. It is recommended that a dedicated AC service panel be used for the Strata CT. AC outlets, must be dedicated to Strata CT use, fused, and grounded. Equipment unrelated to the Strata CT must not be connected to the circuit or service panel dedicated to the Strata CT.
Page 55: Ac/Reserve Power And Data Cabling Overview
Strata CT Installation To avoid accidental turn off, do not configure the outlet serving the Strata CT with an On/Off switch. AC outlets serving the cabinets must be close enough so that the power cord from the cabinet power supply or power strip can reach the outlet (these power cords are nine ft.) AC wall outlets for the Strata CT must be on dedicated 20amp breakers.
Page 56 WARNING! To prevent serious injury, always mount power strips with provided screws before inserting plug into AC power. AC Cabling CT I&M Figure 2-12 AC Power Strip Installation and Power Cords in Cabinets 2-20 Strata CT I&M Manual October 2000...
Page 57 7925-P 240 VAC power supply cord is shipped with each cabinet. 5233 All Power Strip cords are 9 feet long. To AC Outlet Figure 2-13 AC Power Strips in Cabinet Interior 2-21 Strata CT I&M Manual October 2000...
Page 58: Install Reserve Power
The procedure for installing reserve power varies, depending on the number of cabinets in the system and the mounting method employed in installing the cabinets. The following text details reserve power battery installation requirements. 2-22 Strata CT I&M Manual October 2000...
Page 59: Reserve Battery Cabinet Components/Cables
Strata CT reserve power battery distribution box is required when connecting reserve power batteries to three or more cabinets (wall or floor mount). The box is field installed into one of the Strata CT cabinet side panels. BBDB The BBDB provides five BBTC2A-2.0M, battery distribution cables to connect reserve power from the BDDB box to each individual cabinet power supply.
Page 60: Reserve Power For Three Or More Cabinets (Wall Mount)
To test reserve power operation, disconnect the system AC power plugs with the power supply On/Off switches in the On position. The system should continue to operate without interruption. Note If connecting four batteries, follow the wiring diagrams in Figure 2-14. 2-24 Strata CT I&M Manual October 2000...
Page 61 BPSU672 BATT BBDB BBTC2A-2M Cables (7 max.) connnector (cover – supplied with BBDB removed) 10A Fuse PBTC-3M Cables (9 ft.) 5221 Figure 2-14 Battery Wiring Diagram (Two or Four Batteries) Wall Mount Only 2-25 Strata CT I&M Manual October 2000...
Page 62: Cabinet Floor Mounting
Floor Mount Hardware Table 2-6 Option Description Floor mount fixture kit is required when floor mounting two or more Strata CT cabinets. Provides two metal stands for mounting any number of Strata CT cabinets on BFIF floor. Three pairs or wall brackets (RWBF) are supplied with BFIF to use when mounting three or more Strata CT cabinets on floor.
Page 63 13. Install ground wiring, AC and reserve power cabling, and PCB cabling per the “Recommended Installation Sequence” on Page 2-5. Fill out cabinet/slot identification labels on each cabinet and reinstall covers on the cabinets. (The top cover should be installed on the top cabinet.) 2-27 Strata CT I&M Manual October 2000...
Page 64 #12 x 1.25 wood screws and wall anchors, as required). Floor fixture (BFIF) must be fixed to floor by either anchor bolts, or wall by RWBF wall brackets (see Figures 2-15 and 2-16). 2-28 Strata CT I&M Manual October 2000...
Page 65 RWBF (3-pairs) and BFIF Stands (1-pair) are supplied with floor installation kit BFIF. Figure 2-16 Floor Mounting Cabinet Installation Bolt Cabinets to Concrete Floor Mount the Strata CT Base Cabinet on Floor Mount Fixtures (see Figures 2-15 2-17). Position the Base Cabinet at the selected installation location. Bottom...
Page 66 Move the Base Cabinet into position on the equipment room floor. Secure the Base Cabinet to the floor using bolts, lock washers, and flat washers. Bolt Cabinets to Wooden Floor Mount the Strata CT Base Cabinet on Floor Mount Fixtures (BFIF). See Figures 2-15 and 2-16.
Page 67 21. Place a cabinet on top of the bottom cabinet and connect the cabinets together at points “A” and “B”17 with the screws provided. 22. Install wall brackets (RWBF) on the top of cabinet three and secure them to the wall with customer-provided wood screws and wall anchors. 2-31 Strata CT I&M Manual October 2000...
Page 68 “Recommended Installation Sequence” on Page 2-5. 27. Fill out cabinet/slot identification labels on each cabinet (see Figure 2-7), then reinstall covers on the cabinets. (The top cover should be installed on the top cabinet.) 2-32 Strata CT I&M Manual October 2000...
Page 69 Floor Mounted Bottom Cabinet Cables to BBDB1A Conduit Reserve Batteries Primary AC Power Pannel AC Power Battery BCCB120A or BCCB240 Conduit Connection BFIF Floor Mount Stand 4784 Figure 2-20 Battery Distribution and Conduit Connection Box Installation 2-33 Strata CT I&M Manual October 2000...
Page 70 Figure 2-21 BCCB AC Power and Battery Connections Notes When floor mounting the Strata CT, the batteries must be installed by a licensed electrician per local electric code using conduit. (See Figure 2-21.) Batteries should be installed in a customer-supplied commercial battery box or enclosed rack.
Page 71: Reserve Power/Ac Wiring For Three Or More Cabinets (Floor Mount)
This section provides procedures for the installation of Strata CT processor (or common control) PCBs. The Strata CT system Base and Expansion Cabinets are shipped empty. PCBs are not installed at the factory. Universal PCBs must be placed according to the configuration information obtained and developed in Chapter 1 –...
Page 72: Pcb Installation Considerations
Configuration and Universal Slot PCB section for details regarding PCB installation. PCB Option Considerations Strata CT PCBs can be configured for a variety of hardware and software options. Hardware options are defined as either internal (generally related to optional PCB subassemblies) or external (related to connection of peripheral equipment such as background music, voice mail, etc.).
Page 73: Bcu Processor Pcbs
The BCU common control units interface with optional BRCS DTMF receivers, feature keys (RKYS 2, 3 or 4) for Auto Attendant (AA), Automatic Call Distribution (ACD), Management Information System (MIS) for ACD, Toshiba proprietary RS-232 and SMDI voice mail interfaces.
Page 74: Internal Hardware Options
RSTU, PSTU or other BGM source interfaces. ➤ To install the MOH/BGM source to the BCU ➤ Adjust the VR1 potentiometer to the desired volume level while listening to MOH or BGM (see Chapter 6 – Peripheral Installation). 2-38 Strata CT I&M Manual October 2000...
Page 75 BRCS only in the proper position. BRCS BRCS Connector BRCS Connector BRCS Connector 5222 Figure 2-22 BRCS Printed Circuit Board Connection Example Note Install the RSIU in slot 101 only and ensure ribbon cable connection to processor. 2-39 Strata CT I&M Manual October 2000...
Page 76: Bcu Installation
Ensure the component side of the BCU PCB is facing right when installing it in the Base Cabinet. Insert the B2CAU, B3CAU, or B5CAU PCB into slot B102. After installing the BCU PCBs, gently pull it outward. If the connectors are properly mated, a slight resistance will be felt. 2-40 Strata CT I&M Manual October 2000...
Page 77: Bcu Programming
If RAM contains configuration or feature data from previous programming that should be retained, do not run Program 91-9. See the Strata CT Programming Manual. If installing a BCU PCB perform a processor RAM test with Program 00, part 2. On new BCU installations, run the RAM test after BCU initialisation, before entering the customer database.
Page 78 Connector (J1 to P3) IC12 BRCS Connector (J3 to P5) RSIU Connector Backplane Connector BGM/MOH Volume Control CBRUNK TOSHIBA RKYS_A BGM/MOH Interface (RCA Jack) B1CAU 5029 RKYS Feature Key Figure 2-24 B1CU PCB 2-42 Strata CT I&M Manual October 2000...
Page 79 (J4 to P4) BRCS Connector (J1 to P3) IC10 B2CBU Connector BRCS Connector (J3 to P5) B2CBU/RSIU Backplane Connector Connector BGM/MOH Volume Control BGM/MOH Interface (RCA Jack) B2CAU1A 5024 Figure 2-25 B2CAU PCB 2-43 Strata CT I&M Manual October 2000...
Page 80 IC12 Connector (J4 to P2) BRCS Connector (J1 to P5) IC10 B2CAU BRCS Connector Connectors (J3 to P7) RSIU Connector Backplane Connector RKYS Feature B2CBU1A Key Socket 5023 CBRUNK Figure 2-26 B2CBU PCB 2-44 Strata CT I&M Manual October 2000...
Page 81 (J4 to P4) BRCS Connector (J1 to P3) IC10 B3CBU Connector BRCS Connectors (J3 to P5) B3CBU/RSIU Backplane Connector Connector BGM/MOH Volume Control BGM/MOH Interface B3CAU1A (RCA Jack) 5027 Figure 2-27 B3CAU PCB 2-45 Strata CT I&M Manual October 2000...
Page 82 Connector (J4 to P6) BRCS Connector (J1 to P5) IC10 B3CAU Connector BRCS Connector (J3 to J7) RSIU Backplane Connector Connector CBRUNK CBRUNK RKYS Feature Key Socket B3CBU1A 5026 Figure 2-28 B3CBU PCB 2-46 Strata CT I&M Manual October 2000...
Page 83 (J4 to P7) BRCS Connector (J1 to P5) B5CBU Connector BRCS Connectors (J3 to P6) B5CBU/RSIU Connector Backplane Connector BGM/MOH Volume Control CBRUNK BGM/MOH Interface B5CAU1A (RCA Jack) 5021 Figure 2-29 B5CAU PCB 2-47 Strata CT I&M Manual October 2000...
Page 84 BRCS Connector (J4 to P10) BRCS Connector (J1 to P8) B5CAU Connector BRCS IC16 Connector (J3 to P9) B5CAU/RSIU Backplane Connector Connector CBRUNK RKYS Feature B5CBU1A Key Socket 5020 Figure 2-30 B5CB PCB 2-48 Strata CT I&M Manual October 2000...
Page 85: Remote Expansion Cabinet Unit
Figure 2-31 Remote Expansion Cabinet Connection A Strata CT Base Cabinet will support up to four RRCU1A PCBs, and will support up to four Remote Expansion Cabinets. An inter-cabinet Data Cable in the Base Cabinet is attached to an RRCU1A which converts the signal and uses an LED source to apply the signal to 500 MHz/km multi-mode fiber.
Page 86: Remote Cabinet Installation Instructions
Figure 2-35. Install a BCTC1A top cover on the topmost cabinet (see Figure 2-32). Top View Place lid over screws and slide it to the right. 5030 Figure 2-32 Remove/Replace Remote Cabinet Cover 2-50 Strata CT I&M Manual October 2000...
Page 87 Coil the excess and attach it to the grommet on the cabinet wall with a tie wrap per Figure 2-5. Be careful not to bind the cable tightly. Close the data cable doors. 2-51 Strata CT I&M Manual October 2000...
Page 88 Master 1 Connect to Base Cabinet Slave 1 Connect to MSBU Master 2 Connect to Base Cabinet Slave 2 Connect to MSBU RS-232 Port RRCU1A Figure 2-34 Remote Expansion Cabinet Printed Circuit Board (RRCU1A) 2-52 Strata CT I&M Manual October 2000...
Page 89 RX Side Remove Rubber Cap to plug in Fiber Optic Plastic Cable Fiber Optic Cable CAUTION! Inserting the fiber connector at an angle or too forcefully can cause damage. Figure 2-35 ROMS1A Subassembly 2-53 Strata CT I&M Manual October 2000...
Page 90 It is possible to have a fiber connection longer than 3 km with less than 9 dB of loss; however, the Strata CT Remote Expansion Cabinet is sensitive to signal delay and cannot be guaranteed to operate at distances greater than 3 km.
Page 91: Status Indicators
SYCS 1: System synchronisation between cabinets not established 0: System synchronisation between cabinets established 1: Reset signal from CTU detected 0: Reset signal from CTU not detected Not Used Not Used Not Used 2-55 Strata CT I&M Manual October 2000...
Page 92: Monitor Port Communication Parameters
Off: Reset signal from CTU not detected Monitor Port Communication Parameters Data rate: 9600 bps Data word bits: Parity: None Stop bits: Monitor Port Pin Assignments 1: RD 2: TD 3: DSR 4: DTR 5: DCD 6: SG 2-56 Strata CT I&M Manual October 2000...
Page 93 - such as ProComm™ Monitor jack PC DB9 or DB25 Com port Dealer-supplied 6-wire telephone modular cord (cross-pinned) Toshiba PPTC9 or PPTC25F 4439 Monitor jack (RJ-12) pin numbering Figure 2-36 RRCU1A Monitor Jack 2-57 Strata CT I&M Manual October 2000...
Page 94 Strata CT Installation 2-58 Strata CT I&M Manual October 2000...
Page 95: Pcb Compatibility
Universal Slot PCBs This chapter contains information on Printed Circuit Boards (PCBs) which can be used in the universal slots of the Strata CT cabinets. Note Prior to PCB installation, the power supply must be tested and the ground checked.
Page 96: Pcb Chapter Layout
For the system to recognise the DTMF tones generated by a standard telephone (or any other device connected to a standard telephone port), a DTMF receiver Unit (K5RCU) must be installed on the Strata CT. Type and number of circuits Most standard telephones and two-wire devices require the 190VP-P level;...
Page 97: Bvpu - Internet Protocol (Ip) Interface Unit (Future Release)
Once the BPVU is installed, gently pull it outward. If the connectors are properly mated, a slight resistance is felt. Note Each BVPU interface board installed decreases the maximum system PSTN line ports by four. Strata CT I&M Manual October 2000...
Page 98: Bvpu Programming
BVPU Monitor Jack BVPU Programming Note For programming purposes, the Strata CT regards the BVPU card as a PEMU or PACU and identifies it as such. Programming instructions for the gateway component are included in the Voice Over IP Installation Guide.
Page 99 OFF: Abnormal LAN Traffic Indicator - Green ON: Data Communication Data (RJ45) Flashing Green: Data Communication OFF: No Data Communication Data Collision Indicator - Green ON: Data Collision Collision (RJ45) OFF: No Data Collision Strata CT I&M Manual October 2000...
Page 100 Universal Slot PCBs Line in Use LEDs SPORT Serial Port JTAG POWER BUSY LEDs ALARM ONLINE LINK Backplane Connector LED7 BVPU1A 5031 TBO Ground Terminal Figure 3-2 BVPU PCB Strata CT I&M Manual October 2000...
Page 101: Pdku - Digital Telephone Interface Unit
Specify Code 64 to indicate a PDKU supporting a DDSS console, Speaker OCA. For PCIU TAPI mode only and Handset OCA, code 61 can be used and the PDKU can be in any universal cabinet slot. Strata CT I&M Manual October 2000...
Page 102 Programs 77-1, 77-2, 79, *79: Digital Door Phone/Lock Control Unit (DDCB) and door phone ringing assignments. Program 92-5: Initialises initial ringing, speaker, and muted ring volume levels of digital telephones. Backplane Connector 1371 50-Pin Female Amphenol Connector Figure 3-3 PDKU PCB Strata CT I&M Manual October 2000...
Page 103: Peku - Electronic Telephone Interface Unit
Use a three-pair cable for making connections between the PEKU and the speaker OCA electronic telephone. Refer to “Electronic Telephone Upgrades” on Page 5-16 for procedures to upgrade electronic telephones for Speaker OCA. Note Electronic telephones do not support handset OCA. Strata CT I&M Manual October 2000...
Page 104: External Options
If there are no PEKU options, Program 03 can be skipped, and Program 91 can be run instead. Programs 28 and 29: HDSS console assignments. Programs 77-1, 77-2, 79: HDCB and door phone ringing assignments. 3-10 Strata CT I&M Manual October 2000...
Page 105 BGM source connection W5 of an optional HDCB. jumper wire Backplane Connector P60 P50 W9, cut for HDCB option W5, cut for BGM option 1372 50-Pin Amphenol Connector (Female) Figure 3-5 PEKU PCB 3-11 Strata CT I&M Manual October 2000...
Page 106: Piou, Pious - Option Interface Units
(Figure 3-6) with PIOU or PIOUS connectors P1, P2, and P3. Note PIOU or PIOUS connectors P1, P2, and P3 are positioned to allow installation of the IMDU only in the proper position. 3-12 Strata CT I&M Manual October 2000...
Page 107: Piou, Pious Installation
Universal Slot PCBs Refer to the Strata CT Programming Manual and turn LED 14 on in Program 77-1 to enable IMDU operation. Note The IMDU default station intercom or [DN] is #19. Apply firm, even pressure to the IMDU to ensure proper mating of connectors.
Page 108 W4 Set for CCITT Modem Specification CCITT W4 NORMAL OPEN SMDR BELL NORMAL CLOSED IMDU MAKE Optional IMDU PCB Remote Maintenance BREAK MAKE Modem BREAK Terminal Strip Backplane Connector PIOUS 1389.eps Figure 3-8 PIOUS2 PCB 3-14 Strata CT I&M Manual October 2000...
Page 109 SW4 external page/BGM operation.. Adjusts volume of built-in 3-watt Volume control VR1 Trim potentiometer amplifier. A or Mu law switch. Must be set for 3-pin jumper A law operation in th UK. 3-15 Strata CT I&M Manual October 2000...
Page 110 Enables PIOUS for operation with IMDU modem or TTY jack. 3-pin jumper A or Mu law switch. Must be set for A law operation in th UK. *Top modular is TTY and bottom modular is SMDR. 3-16 Strata CT I&M Manual October 2000...
Page 111: Pepu2 - External Page Interface Unit
KSU/cabinet. Apply firm, even pressure to ensure proper mating of connectors. After installing the PEPU2, gently pull the PCB outward. If the connectors are properly mated, a slight resistance is felt. 3-17 Strata CT I&M Manual October 2000...
Page 112: Pepu2 Programming
M/B make/break jumper plug P10 relay make or break jumper plug. 3-terminal jumper plug Night/hold relay make or break M/B make/break jumper plug P11 jumper plug. Backplane Connector 1390 50-Pin Female Amphenol Connector Figure 3-9 PEPU PCB 3-18 Strata CT I&M Manual October 2000...
Page 113: Pcou - Exchange Line Interface Unit
➤ To install a PCOU PCB If the Strata CT system is within one mile of the PBX or local Exchange, set the PCOU dB PAD switches SW101, SW201, SW301, and SW401 to the 3 (-3 dB signal level drop) position.
Page 114 Maintenance via the Internal Maintenance Modem (IMDU), and Integrated Auto Attendant. Programs 81 ~ 89: Assigns lines to ring selected stations. Assigns Delayed Ringing to any line. Program 93: Assigns names to lines. 3-20 Strata CT I&M Manual October 2000...
Page 115 SW201 SW301 PSTN 4 3 2 1 Line LEDs Red LEDs 1380 Screw Terminals for Lines 1-4 Modular Socket for Power Fail Connection Earth Screw for Signalling Figure 3-10 PCOU Printed Circuit Board 3-21 Strata CT I&M Manual October 2000...
Page 116: Ratu - Attendant Console Interface Unit
The LED will turn off when the console is Console 2 indicator CD4 Red LED operational. The LED temporarily flashes when the Console 3 indicator CD5 console is first installed and the Strata CT processor and attendant console or RATI initialise. Console 4 indicator CD6 Backplane Connector Female...
Page 117: Pemu - Dc5 Tie Line Unit
For the system to recognise the DTMF tones generated by incoming Tie lines a DTMF Receiver Unit (BRCS) must be installed on the Strata CTProcessor PCB(s). The Strata CT system assigns one station port and one trunk port number to each Tie Line connected.
Page 118 Program *54: Assigns incoming digit translation. Programs 50~56: Assigns LCR, if using the network as a route option. Program 81 ~ 83: Tie to [DN] ringing assignments. Program 93: Assigns a name to a tie line 3-24 Strata CT I&M Manual October 2000...
Page 119 Screw Terminals for Tie Lines 1-4 T & R = Transmit Pair C & D = Receive Pair 4 WIRE, E & M 2 WIRE, E & M Figure 3-12 PEMU Printed Circuit Board 3-25 Strata CT I&M Manual October 2000...
Page 120: Pacu - Ac15 Tie Line Unit
Note For the system to recognise the DTMF tones generated by incoming TIE lines a DTMF receiver unit (BRCS) must be installed on the Strata CT Processor PCB. PACU controls, indicators and interface connectors are shown in Figure 3-13...
Page 121 Program *54: Assigns incoming digit translation. Programs 50~56: Assigns LCR, if using the network as a route operation. Program 81-83: Tie line ringing assignments. Program 93: Assigns a name to a tie line 3-27 Strata CT I&M Manual October 2000...
Page 122 4 3 2 1 Red LEDs 1380 Screw Terminals for Tie Lines 1-4 TT & TR = Transmit Pair RT & RR = Receive pair Figure 3-13 PACU Control, Indicator and Interface Connectors 3-28 Strata CT I&M Manual October 2000...
Page 123: Rsiu, Rsis, Rmds - Rs-232/Modem Interface Unit
The RSIU is a standard plug-in type PCB that must be installed into the first universal slot of the Strata CT base cabinet. The RSIU PCB provides one standard RS-232 port (modular jack) when ordered from the factory; this port can be configured in system programming to support any one of the hardware options listed above.
Page 124: Rsis, Rmds Piggy-Back Installation
Parity = none Stop bits = 1 Only one RSIU can be installed per Strata CT system. When the RSIU PCB is installed, the RSSU, PIOU2, PIOUS2, IMDU modem, and PEPU PCBs can still be installed with all of their respective paging, modem, and RS-232 port functions available; however, five RS-232/ modem ports can be installed in one Strata CT system.
Page 125 2. If RMDS is not used for modem operation, then it can be used when RMDS is confiqured for TTY, SMDI, SMDR, or MIS operation like RSIS. Figure 3-14 RSIU, RSIS, RMDS PCB Installation 3-31 Strata CT I&M Manual October 2000...
Page 126 Next, cycle system power Off (five seconds) and On, or, run Program 91-2 to transfer Program 03 data from temporary to working memory. At this time the programming telephone changes from port 13 to port 005 and all other ports shift down by eight ports. 3-32 Strata CT I&M Manual October 2000...
Page 127: Rsiu, Rsis, Rmds Programming
TTY/ modem port is set the same in: DK Admin communications setup, DK Admin customer database, and any Strata CT RCTU. If the bps rate is not the same in all three areas, uploading will fail on Program 76 Program 77-1, LED 14: Enables the RMDS modem function.
Page 128 DDI information to be sent from the OA port for ACD calls. The system will initialise with LED 01 and 02 Off—no CLI or DDI information will be sent from the OA port for ACD calls. 3-34 Strata CT I&M Manual October 2000...
Page 129: Pstu & Rstu - Standard Telephone Interface Unit
For the system to recognise the DTMF tones generated by a standard telephone (or any other device connected to a standard telephone port), a DTMF Receiver Unit (RRCS-4, -8, or -12) must be installed on the Strata CT BCU. Most standard telephones and two-wire devices require the 190V P-P level;...
Page 130: External Options
H=190V P-P, L=130V P-P . R48S connector P6 9-pin connector Interface connector to P6 of R48S. (RSTU or RSTU2 only) R48S connector P7 6-pin connector Interface connector to P7 of R48S. (RSTU or RSTU2 only) 3-36 Strata CT I&M Manual October 2000...
Page 131 50-Pin Amphenol Connector (Female) Figure 3-17 PSTU and Subunit (SSTU) SSTU Backplane Connector Subunit R48S Installed on RSTU2 R48S RSTU2 1376 Optional 50-Pin Amphenol Connector (Female) Figure 3-18 RSTU2/RSTU3 Controls and Interface Connectors 3-37 Strata CT I&M Manual October 2000...
Page 132: Pstu/Rstu Programming
Program 31: Configures all RSTU and PSTU ports connected to voice mail or external Auto attendant devices. Program *34, LED 01: Standard telephone Camp-on/Busy Override tone option. Program 35, LED 03: Standard telephone message waiting lamp control option. (RSTU3 0nly) 3-38 Strata CT I&M Manual October 2000...
Page 133: Chapter 4 - Universal Slot Pcb Wiring
Wiring This chapter contains point-to-point wiring diagrams for connection of telephones, lines, peripheral equipment, and power supplies for the universal slot PCBs of the Strata CT system. Wiring diagrams are divided into groups according to the PCB which provides the interface...
Page 134: Station Wiring Diagrams
Voltage levels: A, PA = 26.3~27.8 VDC B, PB = 0.0 VDC (GND). Reference to SG ground. Figure 4-1 MDF Wiring for Digital Telephones (DKTs) with or without PCIU and DDSS Console to PDKU Strata CT I&M Manual October 2000...
Page 135 SW2: DOOR position; "B" connects to door phone LOCK 1596 position; "B" connects to door lock 2. Door phones may only be connected to circuit 5 on ports 04, 012, 020, and 028 only. Figure 4-2 MDF Wiring-DDCB/Door Phone/Lock to PDKU Strata CT I&M Manual October 2000...
Page 136 1. DDCBs connect only to Circuit 5, Ports 004, 012, 020, and 028. Note Indicate if digital telephone (with or without PCIU), DSS console (number 1~3), or DDCB is connected. Figure 4-3 PDKU Station MDF Cross Connect Record Strata CT I&M Manual October 2000...
Page 137: Electronic Station Wiring Diagrams
An HHEU must be installed inside 6500-series V-GN electronic telephones for headset or HESB, Loud Circuit 7 GN-V Ringing Bell option. V-BR Circuit 8 BR-V Not Used 1578 Figure 4-4 MDF Wiring/Electronic Telephone to PEKU Strata CT I&M Manual October 2000...
Page 138 • All cable CW1308 0.5mm (303m maximum). 1579 • See Program 29 to assign HDSS feature buttons. • See Program 28 for telephone to HDSS assignments. Figure 4-5 MDF Wiring/HDSS Console and Associated EKT to PEKU Strata CT I&M Manual October 2000...
Page 139 SW2: DOOR position; B connects to door phone Door Lock option only available on DDCB Unit. Door phones may be connected to Circuit 5 on Ports 004, 012, 020, and 028 only. 1580 Figure 4-6 MDF Wiring-HDCB/Door Phone to PEKU Strata CT I&M Manual October 2000...
Page 140 Bl-Y 1. Indicate if electronic telephone or HDCB (allowed HDCB port numbers: 004, 012, 020, 028). 2. Indicate if electronic telephone or HDSS Console number (1~8). Figure 4-7 PEKU Station MDF Cross Connect Record Strata CT I&M Manual October 2000...
Page 141: Attendant Console Wiring Diagrams
• Cable bridges (of any length) • High resistance or faulty cable splices 4. To tape recorder “REC” input. 5. Audio input is for future use. 1607 Figure 4-8 MDF Wiring FOR RATU/ PC Attendant Console Strata CT I&M Manual October 2000...
Page 142 3. Attendant console cable runs must not have the following: • Cable splits (single or double) 1606 • Cable bridges (of any length) • High resistance or faulty cable splices Figure 4-9 Attendant Console MDF Wiring Diagram 4-10 Strata CT I&M Manual October 2000...
Page 143: Analogue Devices Wiring
BR-Y Not Used V-BL BL-V DPFT V-GN Power Failure Transfer Box GN-V (J1) V-BR -24 Volts BR-V (J1, 50) (J1, 25) -24V 1583 Figure 4-10 MDF Wiring/Standard Telephone, Voice Mail, DPFT to RSTU2/RSTU3/PSTU 4-11 Strata CT I&M Manual October 2000...
Page 144 Bk-G G-Bk Bk-Br Not Used Br-Bk Not Used Bk-S S-Bk Y-Bl Not Used Bl-Y Not Used Note Indicate if standard telephone, voice mail port, etc. Figure 4-11 RSTU/RSTU2/RSTU3/PSTU/PSTU2 Station MDF Cross Connect Record 4-12 Strata CT I&M Manual October 2000...
Page 145: Power Failure Cut Through (Dpft) Wiring Pin-Outs
Spare Spare Spare Y-Br Spare Br-Y Spare Spare Spare V-Bl Spare Bl-V Spare Spare Spare Spare Spare V-Br Spare Br-V Spare Spare Spare Figure 4-12 DPFT Connector J2/Terminal Sequence & Designations/Station Line Connection 4-13 Strata CT I&M Manual October 2000...
Page 146 Spare Spare Spare Spare V-Br Spare Br-V Spare PFT DG PFT GROUND (INPUT) RSTU/PSTU/PIN50 PFT -24V PFT -24V (INPUT) RSTU/PSTU/PIN25 Figure 4-13 DPFT Connector J1/Terminal Sequence & Designations/Exchange Line Connection & DPFT Control 4-14 Strata CT I&M Manual October 2000...
Page 147: Exchange Line Wiring Diagrams
Modular Socket for Power Fail Connection Pins 2 & 4 provide 24 VDC (2 = -24 & 4 = GRD) PCOU Only Power Failure Standard Telephone 1586 Figure 4-14 MDF Wiring/Exchange Lines to PCOU 4-15 Strata CT I&M Manual October 2000...
Page 148 Universal Slot PCB Wiring KRONE Network 237A PEMU 2-Wire 2 WIRE CT Wire Pair Functions CT, Transmit CT, Receive Signalling E1, M1 1587 Figure 4-15 MDF Wiring/2-Wire Tie Line to PEMU 4-16 Strata CT I&M Manual October 2000...
Page 149 Universal Slot PCB Wiring KRONE Network 237A PEMU 4-Wire 4 WIRE CT Wire Pair Functions CT, Transmit T1, R1 CT, Receive C1, D1 Signalling E1, M1 1588 Figure 4-16 MDF Wiring/4-Wire Tie Line to PEMU 4-17 Strata CT I&M Manual October 2000...
Page 150 Universal Slot PCB Wiring KRONE Network 237A PACU CT Wire Pair Functions CT, Transmit TT1, TR1 CT, Receive RT1, RR1 1589 Figure 4-17 MDF Wiring AC15 Tie Lines to PACU 4-18 Strata CT I&M Manual October 2000...
Page 151: Option Interface Pcb Wiring Diagrams
MOH Control To Music On-Hold 0.5mm twisted pairs Input on PCTU PCB P6 Connector. Note Refer to Strata CT Programming Manual for paging zone access codes. Figure 4-18 MDF Wiring/PIOU or PEPU Peripherals (25-pair) 4-19 Strata CT I&M Manual October 2000...
Page 152 — For ASCII terminal or external modem. W4 — Sets the IMDU and TTY jack for bell or CCITT specification. This must be CCITT for UK operation. Figure 4-19 PIOU/TTY and SMDR Wiring (with PPTC Adapter) 4-20 Strata CT I&M Manual October 2000...
Page 153 • K1 & K2: 24 VDC, 1 AMP Maximum Notes • All wiring connections must be CW1308 0.5 twisted pairs. • Dotted lines show optional connections; only one optional connection is allowed. 1591 Figure 4-20 PIOUS Page/Relay/Alarm Connections 4-21 Strata CT I&M Manual October 2000...
Page 154 W4 — Sets the IMDU and TTY jack for bell or CCITT specification. This must be CCITT for UK operation 2376 Figure 4-21 PIOUS SMDR/TTY Options and Wiring (with PPTC Adapter) 4-22 Strata CT I&M Manual October 2000...
Page 155 Switch Exchange Line RS-232 Cable Circuit Strata CT 4274 Exchange line connects to RMDS port (#19) via: DDI, Auto Attendant, DISA, Ring transfer, or ringing assignments. Figure 4-22 Strata CT RSIU/RSIS/RMDS Wiring Diagrams 4-23 Strata CT I&M Manual October 2000...
Page 156 PIOUS RS-232 ports. All DB9/25 connections require a 6-wire, telephone type modular cord (with modular jack locking tabs on the same side of each cord.) Figure 4-23 CT RS-232 Modular Adapter Pin Configuration 4-24 Strata CT I&M Manual October 2000...
Page 157: Chapter 5 - Station Apparatus
Station Apparatus This chapter provides instructions on how to connect telephones to the Strata CT systems and how to configure and upgrade them for optional features. Procedures for installing direct station selection consoles and door phones also appear in this chapter.
Page 158: Electronic Telephones
The DKT2520-FSD is a 20-Button Digital Speakerphone with Liquid Crystal Display Electronic Telephones The electronic telephone instructions in this manual apply to the Toshiba 6500-series electronic telephones. They consist of four models: the EKT6510-H, EKT6510-S, EKT6520- H, and EKT6520-SD. Strata CT I&M Manual October 2000...
Page 159: Standard Telephones
AC power line. AC power lines should be crossed at right (90 ) angles only. In particular, avoid running station wire pairs ° near devices that generate electrical noise, such as neon or fluorescent light fixtures. Strata CT I&M Manual October 2000...
Page 160: Telephone Speaker Off-Hook Call Announce Upgrade (Dvsu)
3 metres. (the maximum allowed is 10 metres.). Note Digital telephone cable runs must not have cable splits (single or double), cable bridges (of any length), or high resistance or faulty cable splices. Strata CT I&M Manual October 2000...
Page 161: Telephone Wall Mounting
Station Apparatus Electronic Telephones The following provides information on how to connect electronic telephones to the Strata CT system. Note Before proceeding, see warning and caution notes in “Telephone Installation” on Page 5-3. Electronic telephones are connected to electronic telephone circuits in the CT System on the Electronic Telephone Interface Unit (PEKU) via the MDF with standard twisted-pair jacketed telephone cable.
Page 162 Rotate the telephone base 180 degrees and secure it to the telephone with its four captive screws. Connect the phone to the wall modular connector with a cord approximately four inches long (available at most telephone supply companies). 1480 Figure 5-2 Wall Mounting Base Rotation Strata CT I&M Manual October 2000...
Page 163: Telephone Upgrades
DADMs) additional feature buttons for DSS, 1 or 2 per DADM Telephones System or Station speed dial, or Exchange line telephone appearances. Only one of the following subassemblies allowed per telephone: DVSU, PCIU or DADM. Strata CT I&M Manual October 2000...
Page 164: Digital Telephone Upgrades
RS-232 (Female) DIU & VSU DB-25 Connector DIU & ADM TO P1 of Bottom PCB Digital Wire Telephone To P2 of Top Assembly Bottom PCB Figure 5-4 PCIU Installation into 2000 & 2500-series Digital Telephone Strata CT I&M Manual October 2000...
Page 165: Dkt2001 Digital Single Line Telephone
Rotate the telephone base 180 degrees and secure it to the telephone with its four screws. Connect the phone to the wall modular connector with a cord approximately four inches long (available at most telephone supply companies). Strata CT I&M Manual October 2000...
Page 166: Installation
# DTMF tones for the duration of the call. activate the Program 92-5: Initialises initial ringing, speaker, and muted ring volume levels of digital telephones. Also, refer to the Numerical Programming Listing in the Strata CT Programming Manual for other station-related programs. DVSU Upgrade Installation Wire...
Page 167: Loud Ringing Bell/Headset Upgrade (Hheu)
HHEU1 for HESB operation; earlier HHEU1 versions are only sufficient for headset operation only. Only digital telephones equipped with an HHEU2 can be wall mounted. The HHEU2 is identical to the V.4 HHEU1, except that the HHEU2 has longer wires to accommodate wall mounting. 5-11 Strata CT I&M Manual October 2000...
Page 168 Station Apparatus A Toshiba HESC-65A cable is required to connect the HHEU in a digital telephone to the HESB. 2000 & 2500-series digital telephones can support an HHEU and a PCIU at the same time. HHEU Upgrade Installation Component Side of HHEU SW601 R607 (HHEU1 V.1 ~ V.3)
Page 169 (for Loud Ringing Bell), locate the EX.SP strap on the PCB in the telephone and cut the strap. For 2000 & 2500-series digital telephones: If a headset will be connected to the HHEU, locate and cut the HHEU strap on the PCB in the phone. 5-13 Strata CT I&M Manual October 2000...
Page 170: Carbon Headset/Handset Straps
Loosen the four captive screws from the telephone base and remove the base. Cut the beep strap. Reinstall the telephone base, and secure it with its four captive screws. 5-14 Strata CT I&M Manual October 2000...
Page 171: Microphone/Speaker Sensitivity Adjustment (Speakerphones Only)
For this to function properly with headsets, make sure the speaker OCA strap or R607 is cut on the HHEU PCB and the HHEU strap is cut on the telephone. (See “Loud Ringing Bell/Headset Upgrade (HHEU)” on Page 5-11 for more information.) 5-15 Strata CT I&M Manual October 2000...
Page 172: External Power Straps
(OCA) calls. These telephones also require three-pair wiring to receive speaker OCA, instead of the standard two-pair. Telephones making speaker OCA calls do not require an upgrade or extra wire pair. Notes Handset OCA is not available on electronic telephones. 5-16 Strata CT I&M Manual October 2000...
Page 173 Carbon Straps W201 W202 HHEU Strap 1489 W203 1490 Figure 5-11 HVSU Installation for Electronic Telephones HVSU/HVSI Upgrade Installation Figures 5-1 5-11~5-12 and follow these steps: Figure 5-12 HVSI/HVSU Installation for Electronic Telephones 5-17 Strata CT I&M Manual October 2000...
Page 174: Loud Ringing Bell/Headset Upgrade (Hheu)
HHEU2 is identical to the V.4 HHEU1, except that the HHEU2 has longer wires to accommodate wall mounting. A Toshiba HESC-65 or HESC-65A cable is required to connect the HHEU in an electronic telephone to the HESB. Refer to Chapter 6 – Peripheral Installation for HESB installation procedures.
Page 175 Do not cut the speaker OCA strap if connecting an HESB to the HHEU for the loud ringing bell–even if a headset is also installed on the HHEU. Position the HHEU subassembly on the standoffs inside the base, and secure with the two screws provided. 5-19 Strata CT I&M Manual October 2000...
Page 176: Carbon Headset/Handset Straps
Remove the four captive screws on the telephone base to the telephone and remove the base. Locate and cut the beep strap on the telephone PCB. Reinstall the electronic telephone base and secure in place using the four captive screws. 5-20 Strata CT I&M Manual October 2000...
Page 177: Microphone/Speaker Threshold (Speakerphones Only)
To accommodate the DDSS console connection, the instrument end of the cable should be terminated in a BS631 Modular Connector connected to a slave LJU. Refer to Chapter 4 – Universal Slot PCB Wiring for wiring/interconnecting details. 5-21 Strata CT I&M Manual October 2000...
Page 178: Ddss Programming
HDSS Console Configuration The following considerations should be made when installing an HDSS console: A PEKU PCB is required. Two PEKU ports are required for the HDSS console (always circuits 7 and 8). 5-22 Strata CT I&M Manual October 2000...
Page 179: Door Phone (Mdfb)
Chapter 4 – Universal Slot PCB Wiring. If using CW1308 cable, the length of the cable run from the Strata CT to the MDFB (via the DDCB or HDCB) must not exceed 305 metres. DDCB or HDCB cable runs must not have cable splits (single or double), cable bridges (of any length) or high resistance or faulty cable splices.
Page 180: Ddcb/Hdcb Wall Mounting
Remove the side cover from the DDCB or HDCB to expose the two left-hand mounting holes. Position the DDCB or HDCB adjacent to the Base KSU with regard to wiring needs. Secure the DDCB or HDCB to the mounting surface with four one-inch panhead wood screws. 5-24 Strata CT I&M Manual October 2000...
Page 181: Mdfb Wall Mounting
NIGHT mode, and door lock activation time. Program 77-2: Busy out unused MDFB positions, identifies which DDCBs support the door lock option, and sets the door phone to ring one or five times. 5-25 Strata CT I&M Manual October 2000...
Page 182: Digital Add-On Module Installation
Digital Add-on Module Installation Install one or two DADM 2020s to a 2000 or 2500-series digital telephone (only). The number of DADMs supported by the Strata CT depends on the common control PCB: B1CAU supports 40 DADMs B2CAU/BU, B3CAU/BU supports 120 DADMs...
Page 183 Black Wire to Pin 1 (Larger Connector) DIU & ADM P1 of Bottom PCB 2000 or 2500-Series Digital Telephone DADM2020 DADM2020 2000 or 2500-Series DKT View of Bottom 1495 Figure 5-16 Digital Add-On-Module 5-27 Strata CT I&M Manual October 2000...
Page 184: Adm Programming
To activate the ADM, Program 29 must be entered for each telephone port equipped with an DADM. See the Strata CT programming record sheets in the Strata CT Programming Manual for button defaults. Windows Operator’s Console (WOC) The Windows Operator’s console (WOC) requires a customer-supplied, IBM-compatible PC.
Page 185 Plug in the handset cradle to the RJ45-jack. Plug in the headset (if needed) to the handset base. After programming the Strata CT system, install the PC attendant console software and complete the Telephony Setup per the instructions found on the WOC Installation &...
Page 186: Windows Operator's Console (Woc) Programming
Important! The RATU PCB takes up four station ports in software; each attendant console will be assigned one of the ports in consecutive order. Toshiba recommends installing the RATU PCB in the next highest slot number following the last station PCB installed–do not skip slots. The first port number will be the next consecutive port number following the last station port installed.
Page 187 Port 024 is assigned as a secondary DN (SDN) on the console in Port 025. In Program 39 assign Port 024 as an SDN on Port 025. 5-31 Strata CT I&M Manual October 2000...
Page 188: Windows Operator's Console (Woc) Software Installation
See the WOC-SFT Installation and Programming Guide shipped with each set of WOC software. Conventional Attendant Console A Strata CT system configured with RCTUB2 can support two Attendant Consoles. PC and conventional Attendant Consoles require processors in Strata CT. The conventional attendant console can be configured with a Toshiba-supplied base (ATT BASE-1) and an Electroluminescent (EL) or EGA Colour CRT.
Page 189: Chapter 6 - Peripheral Installation
Peripheral Installation This chapter provides connection procedures for optional peripheral equipment to Strata CT Systems. Information in this chapter applies to all systems, unless stated otherwise in text. Instructions include hardware requirements, PCB configuration, interconnection/wiring requirements, and programming considerations. Peripheral equipment is connected to system PCBs.
Page 190: Power Failure Emergency Transfer (Dpft) Installation
Connect the standard telephone stations selected for emergency use to the DPFT J2- block “TEL-A” and “TEL-B” terminals. Connect the RSTU or PSTU standard telephone circuits related to the emergency standard telephones to DPFT J2-block “PSTU-A” and “PSTU-B” terminals. Strata CT I&M Manual October 2000...
Page 191: Music-On-Hold (Moh)/ Background Music (Bgm) Options
Call back to each telephone using an outside line. Music-on-Hold (MOH)/ Background Music (BGM) Options Strata CT systems provide an MOH option for Exchange lines, as well as telephones connected to the system. A variety of BGM options are also provided. (See Figure 6-2.)
Page 192 (see Figure 6-1). Rotate the Strata CT processor PCB’s volume control (VR1) to adjust MOH volume: clockwise increases volume; counterclockwise decreases volume. Listen to the Exchange line on-hold when setting MOH to the proper volume. If MOH relay control is required, access Program 77-1. Set LED 05 to On to configure the MOH/Night Transfer Control relay for the MOH function.
Page 193 PIOU and PEPU only; PIOUS provides W2, IF Relay Contact Specification: 600 ohm output only. Using PIOUS 24 VDC Max. (See Figure 6-8) 1 amp, Max. 4253 Figure 6-2 Music-on-Hold and Background Music (same source) Functional Diagram Strata CT I&M Manual October 2000...
Page 194: Bgm Options
Configuration B – Alternate Background Music Source This configuration enables the MOH source to be connected to the MOH RCA jack of the Strata CT Processor, (as in Configuration A) and a separate BGM source to be connected to a RSTU or PSTU (circuit 2) PCB (see Figures 6-4 and 6-5).
Page 195 See Program 19 for Slot Assignment Note The BGM source port connected to the system must have the same EN60950 classification as the Strata CT. This unit must therefore be of a SELV (Safe Extra Low Voltage) classification. Figure 6-4...
Page 196 Peripheral Installation Configuration C – Three Music Sources This configuration enables the MOH source to be connected to the RCA jack of the Strata CT processor PCB (as in Configuration A). The digital or electronic telephone BGM source is connected to a RSTU or PSTU PCB (as in Configuration B), and a separate BGM source is...
Page 197: Alternate Bgm Source Installation
PIOU, PIOUS, or PEPU. The BGM source is separate from the MOH source connected to the Strata CT processor PCB. An isolation transformer is needed to connect a music source to one of the...
Page 198: External Bgm Installation
To prevent relay damage, do not connect relays directly to 240VAC power source. Note See the Strata CT Programming Manual, as necessary, when instructed to program the PIOU, PIOUS, or PEPU in the following paragraphs. External Page/Door Lock Relay Options (PIOU, PIOUS, or...
Page 199 Input on CT KSU 0.5mm twisted pairs Notes Dotted lines and solid lines differentiate optional connections where applicable; do not connect both options simultaneously. 1507 Figure 6-7 PIOU/PEPU Relay Control Functional Wiring Diagram 6-11 Strata CT I&M Manual October 2000...
Page 200 • K1 (DE): Door Lock or amp Mute Control; Program 77-1, LED 07 • K2 (NH): Night Relay or Music-on-Hold Control; Program 77-1, LED 05 • K1 & K2: 24VDC, 1 amp Maximum Figure 6-8 PIOUS Relay Control Functional Wiring Diagram 6-12 Strata CT I&M Manual October 2000...
Page 201 Door Lock 0 Button LED 07, 20 for Relay Options PIOUS Break To Door Lock Make K1/P10 (24VDC, 1.0 amp Max.) Terminal on Front Edge of PCB 1509 Figure 6-9 Door Lock Control Option (PIOU/PIOUS/PEPU) 6-13 Strata CT I&M Manual October 2000...
Page 202 In addition to the option interface PCB (PIOU, PIOUS, PEPU), each DDCB can provide one door lock control. Strata CT DDCBs connect only to digital circuits (always circuit 5 on a PDKU) associated with ports 004, 012, 020, and 028.
Page 203: Night Transfer/Night Relay Options With Piou, Pious, Or Pepu
When configured for the MOH function with Program 77-1, the relay activates any time an Exchange line is on hold. In this configuration, the relay is normally used to control the MOH source. 6-15 Strata CT I&M Manual October 2000...
Page 204 Assign in Programs 29-1~29-4 a Night Transfer button on all direct station selection consoles that are to transfer the Strata CT system into the Night mode. If tenant operation is required, set in Program *15 the Exchange lines for tenant 1 through tenant 4 operation.
Page 205: External Speaker Unit (Hesb) Options
Connect the PIOU, PIOUS, or PEPU to the MDF as required for the MOH Relay function. External Speaker Unit (HESB) Options Strata CT systems provide three options utilising an HESB: Loud Speaker Amplification Amplified Speaker Talkback Amplified Speaker System hardware requirements vary depending on the HESB option selected.
Page 206 HESB TB2 terminal block, and connect the power supply’s 0V lead to terminal 2. Plug the provided power cord into the power supply and into a 240VAC, 50Hz power source. Important! If AC voltage is not within range, have a qualified electrician correct the problem. 6-18 Strata CT I&M Manual October 2000...
Page 207 2000 or 2500 Series Digital Telephone 4302 Important! Chapter 5 – Station Apparatus for instructions to cut EXSP and HHEU jumpers on the electronic telephone main PCB. Figure 6-11 HESB/Digital Telephone with Loud Speaker Amplification 6-19 Strata CT I&M Manual October 2000...
Page 208 Using a suitable voltmeter, measure voltage across terminals 1 (+) and 2 (-) of the HESB TB1 terminal block. Voltage indication should be 4.5~5VDC. Note Ringing stops once the call is manually answered. There should be NO voltage potential across terminals 1 and 2. 6-20 Strata CT I&M Manual October 2000...
Page 209 Do Not Strap R607 P601 HHEU Electronic Install HHEU Circuit Telephone Card into base of EKT 6500-Series per instructions in Chapter 5 – Station Apparatus. Figure 6-12 HESB/Electronic Telephone with Loud Speaker Amplification Wiring 6-21 Strata CT I&M Manual October 2000...
Page 210: Amplified Speaker Option
If AC voltage is not within range, have a qualified electrician correct the problem. ➤ To test the amplified speaker option Make an external page. The page should be heard over the HESB. Adjust the HESB volume control to the desired level. 6-22 Strata CT I&M Manual October 2000...
Page 211: Talkback Amplified Speaker Option
Note The PIOU, PIOUS, and PEPU 600 ohm is a two-way (duplex) page output compatible with most commercially available talkback amplifiers – door phone not required for talkback. 6-23 Strata CT I&M Manual October 2000...
Page 212 Verify that someone speaking into the door phone can be heard at the paging station. (With this application, pressing the door phone button is not required to talk back through the door phone.) 6-24 Strata CT I&M Manual October 2000...
Page 213 Converter amplifiers. – MDFB not required. • Only one interface PCB (PIOU, 240VAC ± 10VAC to 12VDC PIOUS, or PEPU) may provide talkback amplified speaker. Figure 6-14 HESB/Talkback Amplified Speaker Wiring 6-25 Strata CT I&M Manual October 2000...
Page 214: Hesb Wall Mounting
(this is usually achieved by the device using a heat sensitive coil). System Hardware Requirements System hardware requirements are that a HHEU is installed in the telephone with a HESC-65 cable, and the customer supplied, specified device to be connected. 6-26 Strata CT I&M Manual October 2000...
Page 215: T001B Installation
4.5 - 5V across pins 1 & 6 of HESC cable. 1 COM DC 2 DEVICE - 3 +12 VDC 4 DEVICE + (TB1 - Pins 1 & 2 internally linked) FEMALE SOCKET COIL COIL Figure 6-16 T001B Installation/Configuration 6-27 Strata CT I&M Manual October 2000...
Page 216: External Page Options
Peripheral Installation External Page Options Strata CT systems equipped with a PIOU, PIOUS, or PEPU PCB offer a variety of external paging options, each of which includes a BGM option. The PIOU, PIOUS, or PEPU PCB with the lowest Program 03 code (41, 42, or 43) is required to support these options: Paging with BGM (same amplifier) –...
Page 217 The PIOU/PIOUS/PEPU PCB with the lowest Program 03 code (41, 42, or 43) will provide External Page options Figure 6-17 CT Page and BGM Using the Same Amplifier (PIOU/PIOUS/PEPU) Refer to Table 6-2 with Figures 6-18 and 6-19. 6-29 Strata CT I&M Manual October 2000...
Page 218 External Paging C or G K4/zone 4 = #38 or #354 K4/zone 8 = #358 External Paging D or H See Program 90 in the Strata CT Programming Manual. EXT + ALL CALL PAGE Note Multi-zone page output rating is 30W/maximum at 300 ohms.
Page 219 Dial [PDN] or [PhDN] + #59 to pick-up night ringing Exchange lines. The PIOU with the lowest Program 03 code (41, 42, or 43) will provide the External Page and Night Ring options. Figure 6-18 PIOU Zone, Page/BGM/Night Ring (Separate Amplifiers) 6-31 Strata CT I&M Manual October 2000...
Page 220 Connect the music amplifier output to terminal 23 (PG COMMON) of the PIOU, and to the “C” terminal of zone 1 through zone 4 speakers. Connect zone 1 through zone 4 speakers “A” terminal to the “B” contact of the PIOU relays K1~K4, respectively. 6-32 Strata CT I&M Manual October 2000...
Page 221 Dial [PDN] or [PhDN] + #59 to pick-up night ringing Exchange lines. The PIOU with the lowest Program 03 code (41, 42, or 43) will provide the External Page and Night Ring options. Figure 6-19 PIOU Zone Paging and Night Ringing with Multiple Amplifiers 6-33 Strata CT I&M Manual October 2000...
Page 222: Smdr Printer/Call Accounting Device Options
DDI and ISDN calls. Call record data is printed out at the completion of each eligible call. SMDR format is ASCII-formatted, 8-bits, no parity, 1-stop bit. To support the SMDR printer/call accounting device option, a Strata CT system must be equipped with a PIOU, PIOUS,...or...
Page 223 If a subaddress for a call is received or sent on an ISDN call, it is included in the SMDR. Subaddresses may/may not be received/sent on all ISDN calls 6-35 Strata CT I&M Manual October 2000...
Page 224 ’C’ = This terminal (IIII) DDI In the case of Network trans IIII a ‘T’ = This terminal (IIII) DDI Space = RT was performed for that extension Figure 6-20 SMDR Output Breakdown 6-36 Strata CT I&M Manual October 2000...
Page 225: Smdr Printout Examples
Printout B prints after station 203 answers the call at 4:32. Note MSS will not print if the call is answered before the threshold time set in Program 60-2. Printout B: 003 MSS 04:32 00:00;48 00;05 203 6-37 Strata CT I&M Manual October 2000...
Page 226 001 DISA 12:24 00:04;57 (incoming) 003 DISA 12:24 00:04;57 (outgoing) Note The “MSS” entry prints out only if the call was connected after the SMDR threshold, 1.0 or 10 seconds. The threshold is set in Program 60-2. 6-38 Strata CT I&M Manual October 2000...
Page 227: Smdr Programming
Set the printer or call accounting device to no parity/8-bits/one stop bit. Use Program 60 to set the system for the required SMDR printer/call accounting device options (See the following section and the Strata CT Programming Manual). Note Only the PIOU/PIOUS with the lowest code in Program 03 (41, 42, or 43) or RSIU/ RSIS with Program 76-1 code X2 will provide the SMDR output.
Page 228: System Database Printout Using Smdr Port
An SMDR printer must be connected to the SMDR port to use the printout option selected by Program 97. Call record data is lost when program data is printed out with Program 97. 6-40 Strata CT I&M Manual October 2000...
Page 229: Voice Mail Options
Voice mail systems connect to standard telephone circuits (RSTU or PSTU). The number of circuits required by each device depends on the customer’s voice mail requirements, such as the number of voice mail users. To support voice mail, the Strata CT RCBTU must have a BRCS installed.
Page 230 Stratagy DK systems, and do not necessarily apply to customer-supplied voice mail messaging systems. These programming features are: Answer (A) Tone The Strata CT stations send an answer tone to Stratagy when the station answers a Stratagy call. Disconnect (D) Tone The Strata CT stations send a disconnect tone to Stratagy when the station hangs up while connected to Stratagy.
Page 231: Customer-Supplied Voice Mail Messaging Systems
If the VM machine has the ability to dial a code and the appropriate station numbers to set or cancel the message waiting LEDs on digital and electronic telephones, you can use Program 10-2, LED 04 to instruct the VM machine to set or cancel a MW LED. See the Strata CT Programming Manual for more information.
Page 232: Voice Mail Program Checklist
Program 31: Turn LEDs 04, and 15~20 On, and LED 05, 06, 07 or 08 On for the PSTU/ RSTU, ports that are connected to the Toshiba Stratagy VM ports. Turn LED 09 On for VM Auto Attendant “Supervised Transfer” operation; turn LED 09 Off for VM Auto Attendant “blind transfer”...
Page 233: Voice Mail System Installation
Connect the VM system to the selected RSTU/PSTU standard telephone port. (See Chapter 4 – Universal Slot PCB Wiring) Program the Strata CT system for the required VM features. (See “Toshiba Stratagy & Stratagy DK Voice Messaging Systems” on Page 6-41, paragraph 3 and “General Voice...
Page 234: Auto Attendant
External Auto Attendant Strata CT Built-In Auto Attendant (AA) A built-in Auto Attendant feature is programmed into the Strata CT system software. To enable the built-in AA to function, BRCS (-4, -8 or -12) DTMF tone receiver PCB (see Chapter 2 – Strata CT Installation for BRCS and RKYS installation instructions).
Page 235 2 ring), incoming calls can be set to ring built-in AA announcement ports on a Delayed Ringing basis. Program 03: An BRCS (-4, -8 or -12) must be installed on the Strata CT BCU for the system to interpret DTMF tones generated by the Exchange. Use this program to tell the system that the common control unit is equipped with an BRCS.
Page 236 Ground start lines disconnect automatically with this timer. Program 15: Selects Automatic Release (AR) on Voice Mail, AA or voice calls. This will provide automatic release (if the calling party disconnects) without waiting for the safeguard timer in Program 10-3. 6-48 Strata CT I&M Manual October 2000...
Page 237 Announcer 4308 See Programs 23 and 24 for Digital Announcement Assignements Primary Auto Attendant (AA) Announcements (A1, A1', A1'', A1''') Secondary AA Announcements (A2, A2', A2'', A2''') Figure 6-25 Announcement Device Block Diagram 6-49 Strata CT I&M Manual October 2000...
Page 238 This feature requires a digital announcer that can recognise a 100 milliseconds open circuit on the (PSTU/RSTU) loop and hang-up when it detects the open on the loop. 6-50 Strata CT I&M Manual October 2000...
Page 239 A1 ~ A1''' — Primary Caller Dials and Note 4 Second Delay system Checks Announcement Device(s) Program 09 Go to on next page Go to on next page 1544 Flowchart 6-2 Built-in Auto Attendant Flowchart 6-51 Strata CT I&M Manual October 2000...
Page 240: Non-Built-In Auto Attendant
Flowchart 6-3 Non-built-in Auto Attendant Alternatives to using the Strata CT built-in AA feature, are voice mail systems, such as Toshiba Stratagy or other supplier Voice Mail systems with an AA feature and non-voice mail AA as a stand-alone device.
Page 241: Multiple Piou, Pious, Installation
Up to three PIOU or PIOUS PCBs can be installed in a system to simultaneously provide: maintenance terminal (or modem) interface, Management Information System (MIS) for ACD interface, and RS-232 voice mail interface (Toshiba proprietary or SMDI). Each of these interfaces are provided by the modular jacks on separate PIOU, PIOUS PCBs.
Page 242 Peripheral Installation 6-54 Strata CT I&M Manual October 2000...
Page 243: Chapter 7 - Acd Installation
Figure 7-1 shows an example of how a typical ACD call is handled. The Strata CT System provides many ACD functions and custom keys on for Toshiba DKT2500-series telephones. For instance, the ACD Supervisor can monitor calls and assist Agents through use of an LCD telephone, programmed especially for the Supervisor which shows ACD Agent and Group information.
Page 244: Installation
ACD Installation Installation ACD for the Strata CT systems is provided through a feature key upgrade called RKYS. The RKYS is a subassembly that attaches to the common control unit to provide the system with optional features. See the “RKYS Feature Key Upgrades” on Page 2-38 for installation instructions.
Page 245: Wiring
ACD queue. Announcement and music devices are connected to Strata CT station ports and are assigned to ACD Groups in Program 14-3. The ACD/MIS interface is provided by the TTY modular jack on a separate serial port...
Page 246: Acd Installation Guidelines
(BGM) Options” on Page 6-3. ACD Installation Guidelines The following steps show how to install the Strata CT ACD feature. Step 1: Initialise the System If installing a new processor PCB or if changing ROMs on the processor PCB (RCTU or B_C_U), the processor PCB must be fully initialised by running Programs 91-9 and 03 per the programming procedures in the Strata CT Programming Manual.
Page 247: Connect Com Port Wires
If there are more than 1,000 Agent calls in a heavy-traffic hour, the MIS channel must be set higher than 1200 bps. The next higher speed, 2400 bps, can handle up to 1,300 calls per hour. Strata CT allows 1200, 2400, 4800 or 9600 bps for the MIS channel. Note RSIU only, 1200bps max with PIOU/PIOUS.
Page 248: Connect Music Sources
Step 9: Install ACD to Strata CT Built-in Auto Attendant (AA) Integration If ACD calls route to an ACD Group via the Strata CT built-in AA, install and program the AA per “Strata CT Built-In Auto Attendant (AA)” on Page 6-46 Auto Attendant “single digits”...
Page 249: Acd Line Operation/Programming Considerations
All types of CT lines can be routed to ACD Groups (loop start, DDI/Tie). Lines can be assigned in programming to route directly to ACD Groups when they ring or dial into the Strata CT system. All line types can be programmed to transfer into an ACD Group from any telephone, attendant console, or built-in or external AA.
Page 250: Transfer From Built-In Auto Attendant (Aa) To Acd Group
ACD queue until the overflow destination, an Agent telephone in the ACD Group, or a DH Group member telephone becomes idle. The first device (Agent telephone or overflow destination) to become idle receives the call. In this case, DDI/Tie lines operate the same as ground, and loop start lines. Strata CT I&M Manual October 2000...
Page 251: Acd Group Status
When an ACD Group is placed in the After Shift mode, calls are not sent to the ACD Group’s queue or Agents, but are routed to the After Shift destination set in Program 14-6. The After Shift operation for each possible case is described below (also see Strata CT Programming Manual, Flowchart 6-5): If the After Shift destination is idle, all line types ring the idle destination.
Page 252: Agent Ring No Answer Call Treatment
After Shift destination, set in Program 14-6 or to the Group’s Overflow Point destination, set in Program 14-5 (see Strata CT Programming Manual, Flowchart 6-6). The option of where to send calls when all Agents are unavailable is set system-wide for all ACD Groups in Program 10-4, LED 04.
Page 253: Acd Smdr Printout Examples
Figures 7-3 through 7-10). However, Toshiba recommends using Insight DK to track ACD call data rather than SMDR. Insight DK is designed to track ACD/PBX agent calls. Loop start line ACD calls can only be identified by line and station numbers. The ACD tag is not applied.
Page 254 009 204 10:53 00:00;40 Primary Directory Number [PDN] of Called Telephone Talk Time Duration Time call is disconnected Talking Telephone [PDN] DDI Line Number 1999 Figure 7-5 DDI ACD Call to Available Agent Example 7-12 Strata CT I&M Manual October 2000...
Page 255 3 Rings –17 4 Rings etc. Talk Time Duration Call Disconnect Time [PDN] of Agent Telephone ACD Exchange Line Number 2082 Figure 7-8 Direct Loop Start Line Call to ACD Agent (no Queue Time) 7-13 Strata CT I&M Manual October 2000...
Page 256 Agent or Overflow Destination Telephone 003 204 14:48 00:00;42 Primary Directory Number [PDN] Agent ring before Answer Time Duration Agent Talk Time Duration Call Disconnect Time Exchange Line Number Figure 7-10 Delay Ring to Built-in AA Example 7-14 Strata CT I&M Manual October 2000...
Page 257: Insight Dk
4.00.950A, B, or C), or Windows NT with Service Pack 3. Strata CT Requirements The RKYS3/RKYS4 must be installed on the Strata CT processor PCB card in order for the Insight CT to work. Reference Information For refernce information, refer to the Insight DK Installtaion & Programming Guide for software installation and operating instructions.
Page 258 ACD Installation 7-16 Strata CT I&M Manual October 2000...
Page 259: Chapter 8 - Fault Finding
This chapter describes the procedures to diagnose faults in the Key Service Unit (KSU) in the Strata CT systems. Faults are classified and then cleared by replacing the malfunctioning unit and by performing operational tests in the sequences by prescribed by the fault clearing flowcharts in “Fault Isolation Flowcharts”...
Page 260: Parts Return
Pack the part in a suitable container (original box is highly recommended). Use anti- static containers for all PCBs and feature cartridges. Use plastic bags for digital or electronic telephones, KSU/cabinet, etc. CAUTION! To avoid damage, never write on the part itself. Strata CT I&M Manual October 2000...
Page 261: Processor Pcb Fault Isolation
Strata CT: verify correct installation of the BRCS or RKYS options on the processor PCB per the Installation chapter. For the Strata CT, make sure the system power is Off. Then install an processor PCB in the appropriate slot of the Base Cabinet: Strata CT: If B2CBU, B3CBU or B5CBU is installed, install its partner card, B2CAU or B3CAU in the “Bl01”...
Page 262: Station Cable Continuity Check
Fault Finding Station Cable Continuity Check Voltmeter Test Use a voltmeter to check cable continuity between the Strata CT cabinet, digital or electronic telephone, DSS console, and the attendant console. Make tests at the modular block. Refer to Tables 8-1 and 8-2.
Page 263: Ohmmeter Test
DDSSs, DDCBs and Table 8-4 for electronic telephones and HDSSs. An improper reading indicates an open, crossed or shorted wire. See “Power Supply (BPSU672F) Removal” on Page 2-8 “Power Supply Replacement” on Page 2-8. Strata CT I&M Manual October 2000...
Page 264: Cable Installation Test
Station Cable Continuity Check for Digital Telephone Cables using Ohmmeter From Voltage Pair Wire Colour Pair Wire Colour Green Black open Black open Green Yellow open Yellow open Green 40 ohms Black Yellow 40 ohms Strata CT I&M Manual October 2000...
Page 265: Fault Isolation Flowcharts
HDSS console to circuits 7 and 8 of a PEKU, then the maximum cable restriction is 20 ohms, not 40 ohms. Fault Isolation Flowcharts The following troubleshooting flowcharts are available to aid in fault isolation. Toshiba recommends reading the previous text in this chapter before proceeding to...
Page 266 1879 CT I&M Is a DSS Go to console non- Flowchart operational? Is it a Go to voice mail/auto Flowchart attd fault? Is it Go to an SMDR Flowchart fault? Strata CT I&M Manual October 2000...
Page 267 Was the fault cleared after re-initialising the system? Does the fault re-occur after entering customer database? Call your technical support group. 1880 CT I&M Strata CT I&M Manual October 2000...
Page 268: Fault Finding
Strata CT common control PCB Go to fault per the Fault Isolation section. cleared? Initialise the system (Prog: 91-9 and 03). Retest. Is the Call your technical fault support group. cleared? 1881 Go to 8-10 Strata CT I&M Manual October 2000...
Page 269 4-10 unit and retest. Is the Change the Base cabinet or test the Go to fault Strata CT common control PCB per the Faulty cleared? Isolation section and initialise the system (Prog. 91-9 and 03). Retest. Is the Call your technical fault support group.
Page 270 HDSS). Correct as necessary. Is the fault cleared? Test DSS cable with cable continuity checks in this chapter. Correct as necessary. Is the fault cleared? Call your technical support group. 1883 CT I&M 8-12 Strata CT I&M Manual October 2000...
Page 271 • 13 – Message centre • 33 – Station hunting • 35 – Busy station transfer/ringing • 36 – Fixed call forward • 37 – Ring transfer recall time Call your technical support group. 1884 CT I&M 8-13 Strata CT I&M Manual October 2000...
Page 272 Chapter 4.) The modular cord connecting to Change the the SMDR port must be 6-wires. PIOU/ PIOUS PCB. Fix as required. Is the fault cleared? Call your technical support group. 1885 CT I&M 8-14 Strata CT I&M Manual October 2000...
Page 273 TTY port to the terminal or external Correct above if necessary or replace modem must be 6-wires. PIOU or PIOUS. • TTY can be any jack on RSIU/RSIS - see Progam 76. Call your technical support group. 1886 8-15 Strata CT I&M Manual October 2000...
Page 274 Fault Finding 8-16 Strata CT I&M Manual October 2000...
Page 275: Chapter 9 - Computer Telephony Integration
Therefore, an application needs to know only the definition of the API (Application Program Interface) and not its implementation. The Strata CT TAPI Service Provider (CT TSPI) comes with each PCIU. This device, along with this software module, allows a Windows-based PC to interconnect with the phone system for receiving and making calls.
Page 276: Requirements
Microsoft TAPI installed. (Most TAPI applications automatically install TAPI as part of the normal installation process). Note Toshiba currently do not support the Installation of StrataLink or the Toshiba Driver on NT4 Server. StrataLink and TAPI Service Provider for Windows 95 &...
Page 277 Computer Telephony Integration Figure 9-2 Control Panel Figure 9-3 Selecting the Toshiba Driver Strata CT I&M Manual October 2000...
Page 278: Install Tspi And/Or Stratalink Packages
(recommended). Figure 9-5 Selecting Install Options When the Automatic Start-up menu appears, make sure that "Add StrataLink to the Start-up Group" is checked. Follow the remaining Installation Wizard instructions to complete the installation. Strata CT I&M Manual October 2000...
Page 279 The light above this box will be red at first, then yellow as the TAPI Service Provider is initialised and finally green when initialisation is complete.Press Driver Set-up to configure the TAPI Service Provider. Strata CT I&M Manual October 2000...
Page 280 10. Choose a function from the list. 2696 Figure 9-9 Configuring the driver to match the keyset programming 11. Name the button to match the name on the telephone. Repeat for each button to be used (see table over page). Strata CT I&M Manual October 2000...
Page 281 Automatic to allow Windows NT to automatically start Telephony Services when an Application, like StrataLink, attempts to use Telephony. 1b. To change the Startup up to automatic press the Startup button. 1c. Choose Automatic for the Startup types. 1d. Press OK. Strata CT I&M Manual October 2000...
Page 282: Tspi Description
Telephony SPI implemented for the specific switch to which the PC is connected. The software applications call TAPI functions that are managed by TAPI.DLL and routed to the Service Provider interface (e.g. Toshiba's DKT SPI) for execution. The relationship between these components is shown in Figure 9-10.
Page 283: Levels Of Service
Any physical telephonic device recognised by TAPI fits into one of these two classes and can be treated in a consistent and reliable manner. Strata CT TSPI only supports the line device class. The phone class is for telephone devices controlled by the application.
Page 284: The Dkt Tspi Call State Flow
Computer Telephony Integration The DKT TSPI Call State Flow The Call State Flow diagram for the Toshiba TAPI Service Provider V2.36 or above is shown Figure 9-11 below. Figure 9-11 Call State Flow System Messages An application receives information in two ways; solicited and unsolicited. Solicited information is requested by the application through a function call such as lineGetDevCaps or lineGetAddressCaps.
Page 285: Start-Up And Shutdown Of Tapi
Two pieces of information are returned to the application: an application handle and the number of available line devices. Strata CT TSPI supports multiple line devices. LineShutdown When the application is done, this command releases the resources and the TAPI environment is disconnected.
Page 286: Receiving Information
Field Name Setting The memory area referenced by these fields will contain the NULL- dwProviderInfoSize terminated string describing the service provider. The Strata CT service dwProviderInfoOffset provider is "Toshiba DKT TSPI" dwSwitchInfoSize This memory area is not used by the Toshiba DKT TSPI.
Page 287 This function queries the specified address on the specific line device to determine its telephony capabilities. The Toshiba DKT TSPI returns two sets of values depending whether the line type defined in Set-up of the driver was set for Prime Line/Intercom or any of the other types listed.
Page 288 LINECALLPARTYID_UNAVAIL dwConnectedIDFlags LINECALLPARTYID_UNAVAIL dwRedirectionIDFlags LINECALLPARTYID_UNAVAIL dwRedirectingIDFlags LINECALLPARTYID_UNAVAIL LINECALLSTATE_IDLE | LINECALLSTATE_OFFERING | LINECALLSTATE_DIALTONE | LINECALLSTATE_RINGBACK | LINECALLSTATE_BUSY | dwCallStates LINECALLSTATE_CONNECTED | LINECALLSTATE_PROCEEDING | LINECALLSTATE_ONHOLD | LINECALLSTATE_CONFERENCED | LINECALLSTATE_ONHOLDPENDCONF | LINECALLSTATE_ONHOLDPENDTRANSFER | LINECALLSTATE_UNKNOWN dwDialToneModes LINEDIALTONEMODE_UNAVAIL 9-14 Strata CT I&M Manual October 2000...
Page 289 LINECALLFEATURE_HOLD | LINECALLFEATURE_PARK | LINECALLFEATURE_PREPARETOADDCONF | LINECALLFEATURE_SETUPCONF | LINECALLFEATURE_SETUPTRANSFER LINECALLFEATURE_UNHOLD dwRemoveFromConfCaps LINERMOVEFROMCONF_NONE dwRemoveFromConfState Not supported by Toshiba DKT TSPI LINETRANSFERMODE_TRANSFER | dwTransferModes LINETRANSFERMODE_CONFERENCE dwParkModes LINEPARKMODE_NONDIRECTED LINEFORWARDMODE_UNCOND | dwForwardModes LINEFORWARDMODE_BUSY | LINEFORWARDMODE_NOANSW | LINEFORWARDMODE_BUSYNA | 9-15 Strata CT I&M Manual October 2000...
Page 290 LineCallInfo: Field name Setting dwLineDeviceID The number of the line device being addressed. dwAddressID The address ID for the call associated dwBearerMode LINEBEARERMODE_VOICE dwRate dwMediaMode LINEMEDIAMODE_INTERACTIVEVOICE dwAppSpecific Retains the value passed in lineSetAppSpecific. 9-16 Strata CT I&M Manual October 2000...
Page 291 Internal calls give caller ID number if LCD Name is off and Caller ID name if the LCD name feature is on. dwCalledIDFlags dwCalledIDSize The DDI number received or Strata CT alphanumeric tag are provided. dwCalledIDOffset dwConnectedIDFlags Not supported by Toshiba DKT TSPI...
Page 292 This function returns a device ID for the specified device class associated with the selected line, address or call. Toshiba DKT TSPI uses this function to identify the real device ID when the line device was opened using LINE_MAPPER as a device ID. This function call can also be used to obtain the device ID of the phone or media (e.g.
Page 293 LineMakeCall allows the application to make a call by specifying a line handle and address on the line. The address can be specified either as dwAddressID, as a phone number, or as a device specific name or identifier. 9-19 Strata CT I&M Manual October 2000...
Page 294: Basic Call Control
Field Name Setting dwBearerMode LINEBEARERMODE_VOICE dwMinRate 0 (3.1kHz) dwMaxRate dwMediaMode LINEMEDIAMODE_INTERACTIVEVOICE dwCallParamFlags dwAddressMode LINEADDRESSMODE_ADDRESSID dwAddressID anyavailable DialParams 0,0,0,0 dwOrigAddressSize dwOrigAddressOffset dwDisplayableAddressSize dwDisplayableAddressOffset dwCalledPartySize dwCalledPartyOffset dwCommentSize dwCommentOffset dwUserUserInfoSize dwUserUserInfoOffset dwHighLevelCompSize dwHighLevelCompOffset dwLowLevelCompSize dwLowLevelCompOffset dwDevSpecificSize dwDevSpecificOffset 9-20 Strata CT I&M Manual October 2000...
Page 295: Holding Calls
This command also allocates a consultation call that can be used to establish the consultation call with the party to which the call will be transferred. 9-21 Strata CT I&M Manual October 2000...
Page 296: Conferencing
ONHOLDPENDCONF. lineAddToConference This function adds a consultation call, specified by hdConsultCall, to an existing conference call, specified by hdConfCall. 9-22 Strata CT I&M Manual October 2000...
Page 297: Call Parking
Its usage is entirely defined by the application and uninterrupted by the Telephony API or the service provider. When the field is changed, the service provider sends a LINE_CALLINFO message with an indication that the dwAppSpecific field has changed. 9-23 Strata CT I&M Manual October 2000...
Page 298: Extended Services
PC as seen on the phone. The following chart is a description of the meaning of the ongoing displays when calls are being handled by the Strata CT. For example, an incoming call will cause a series of messages to change the LED flash rate each second to either 10Hz or OFF until the call is answered.
Page 299 //MIC LED Status Colour (Red or off) EledFlashRate eMic; //Msg LED Status Colour (Red or off) ELed FlashRate eMsg; //Upper line of the display char szUpperLine[DISPLAY+1]; //Lower line of the display char szLowerLine[DISPLAY+1]; }DKTSNAPSHOT, *PDKTSNAPSHOT; #pragma pack (0) 9-25 Strata CT I&M Manual October 2000...
Page 300 Flex Key 12 Digit # Flex Key 13 Flex Key 14 Redial Flex Key 15 Hold Flex Key 16 Mode Flex Key 17 Page Flex Key 18 Flex Key 19 Flex Key 20 9-26 Strata CT I&M Manual October 2000...
Page 301: Using Stratalink For Cti Connections
Many Microsoft "Windows"-based Computer Telephony software products either do not have a TAPI compliant version of their product, or need the additional capabilities of a "middleware" software to control how the application functions with Strata CT call handling. Two examples are given below.
Page 302: Stratalink Functions
Provides tools for testing the interface and debugging or monitoring the call events. Processes Telephone Events Using Windows TAPI, StrataLink accepts the Strata CT commands and provides a selection of "Actions" based upon call events, called Triggers. Each Trigger can have one or more conditions applied to it to control how, when, or if the Action is to be performed.
Page 303: Long Distance Calls
..or [DialNumber ('Intercom or Trunk ID', 'Outside Phone Number')] Answer Answer a Ringing Call on the specified line appearance. If the line appearance is not specified, the current appearance is used. [Answer, <appearance>] ..or [Answer Call ()] 9-29 Strata CT I&M Manual October 2000...
Page 304: Telephone System Events
PC. Multiple rules can be created at the same time. Figure 9-14 Trigger Rules Screen Add/ Change a Trigger Rule When adding or changing a rule, the following fields are displayed on the Add/ Change Trigger Rule Screen (Figure 9-15): 9-30 Strata CT I&M Manual October 2000...
Page 305 The existing Actions can be displayed (Figure 9-16), edited, deleted or new Actions added. Important! Deleting or adding Actions without instruction from Toshiba is not recommended. Editing Actions should always be in accordance with the program's Application Notes. 9-31 Strata CT I&M Manual October 2000...
Page 306 These parameters often contain 'tokens' which enable the inclusion of real-time information (e.g. Caller Phone Number, Date, Time, etc.) in the parameter. The choices are as follows: 9-32 Strata CT I&M Manual October 2000...
Page 307: Tokens
Called Name &N Caller Name &A TAPI Appearance Number &H Caller Phone Number TAPI Appearance Name &B Hyphanated: 714-555-1234 &I Caller Phone Number TAPI Call ID &G Hyphanated: (714)-555-1234 &T Time of Day: HH:MM 9-33 Strata CT I&M Manual October 2000...
Page 308 Computer Telephony Integration Example Actions Using Tokens The following are some examples of how Actions can be set-up: (These are only examples for information and Toshiba Information Systems do not support these software applications.) Token Usage Examples Table 9-2 Pop Goldmine ‘95 - Screen Pop Elan Software’s Goldmine ‘95...
Page 309: Telemagic Link
Computer Telephony Integration TeleMagic Link (TeleMagic is not supported by Toshiba Information Systems. The details below are provided for informational purposes only.) The TeleMagic program (from TeleMagic, Inc.) communicates with StrataLink via a special link called TeleMagic. The TeleMagic Link appears automatically each time StrataLink is accessed and provides a means to set-up and monitor the communication between the two.
Page 310: Debugging
Pickup, Dial and Hang-up keys individually. To complete the test, you should repeat this procedure for each line appearance. To access the set-up screen for the Toshiba TAPI Service Provider, click on the Driver Set-up button. The Configure Keys section of the screen should be programmed properly as they will be interrogated and used as the Appearances by StrataLink.
Page 311: Using Goldmine '95 With Stratalink
Goldmine '95 for Microsoft "Windows" is a powerful contact management PC application that adds important functions to your telephone system. It works well with a Strata CT system when used with StrataLink as a TAPI compatible middleware to provide database lookup and "screen-pop"...
Page 312: Goldmine '95 Installation Guidelines
Goldmine '95 Installation Guidelines Getting Started Install the Toshiba TAPI Service Provider by inserting Disk #1 in the floppy drive and use Windows, Run ... and enter A:\SETUP. Follow the instructions provided by the Install Wizard. (See Section 1 of this document.) Install Goldmine '95 by following the installation instructions in the Goldmine '95 User Guide.
Page 313 The actions available from the selection menu have been tested to work with the Goldmine 95 software. When you change or add new actions, make sure that you fully understand GoldMine's DDE capabilities, because they are made at your own risk. Toshiba Technical Support only supports the predefined actions.
Page 314 If you choose to return to the first call, the second rule causes the "Pop Goldmine" action to occur again, bringing back the record for that caller. This is a very powerful tool for users handling numerous calls. 9-40 Strata CT I&M Manual October 2000...
Page 315: Beneficial Options Available In Goldmine 95
To add these customised functions, you have to add the new item to your USER.INI file. The DDE interface between StrataLink and Goldmine is used to create functions that provide these additional controls of your Strata CT calls. Note The "USER.INI" file name is the user name of the last person who logged on. For example, JERRY.INI, for the user Jerry.
Page 316 Phone1, Phone2, Phone3, Fax, Start Timer, Incoming Call Timer, Insert a Note, and the three icons defined on the prior page. 2435 Figure 9-27 Goldmine Toolbar 9-42 Strata CT I&M Manual October 2000...
Page 317: Using Act! 3.0 With Stratalink
ACT! as a TAPI application with the Strata CT system. This application's bulletin provides ideas for linking ACT! 3.0 to the Strata CT system, but always consult your ACT! manuals when customising ACT! for your application. This bulletin only supplies ideas and set-up parameters to create an interface for linking the telephone network information with the ACT! database.
Page 318: Installing Act! 3.0
If this number is not within the 214 Area Code, ACT! will not find a match. To fix this problem, use the Strata CT System Administration capabilities to create LCD names on phones used for call transfers. By creating an LCD name that contains a name, (or a name and number if no space character appears between the name and number), this causes TAPI to send a Caller ID name only and not a number.
Page 319 StrataLink needs to be initialised for controlling ACT! for incoming calls. This is done by creating a set of Trigger Rules for operation. The following rules are a guide for creating a set of rules that will work for your application. Figure 9-30 ACT! Trigger Rules 9-45 Strata CT I&M Manual October 2000...
Page 320 The following Actions have been predefined to work with ACT! 3.0 to control the screen to match the Caller ID received. Toshiba does not expect the user to understand the details of the interface between ACT! and StrataLink. These actions are provided to ensure that information is entered correctly in a given system when problems might occur.
Page 321: Using Stratalink With Access '97
Basic for Applications (VBA), Microsoft Access’ exposed object model and the Jet Data Access Object (DAO) and is beyond the scope of this document. This application's bulletin provides ideas for linking Access '97 to the Strata CT system, but always consult your Access manuals when customising Access for your application. This bulletin only supplies ideas and set-up parameters to create an interface for linking the telephone network information with the Access database.
Page 322: Handling Outgoing Calls
DDE command. Stratalink ships with an example of a RunSQL action. For OpenForm use the filter parameter to make the form go to the first record with the correct phone number. [OpenForm "Form Name",,,"[Contact.PhoneNumber]=&P"] 9-48 Strata CT I&M Manual October 2000...
Page 323 Application.DoCmd.Close acForm, Me.Name, acSaveNo End Sub Using StrataLink to Answer a Ringing Call If responding to a ringing DDE event, ensure DDE communication back to StrataLink is performed last (after opening any filtered forms etc.). 9-49 Strata CT I&M Manual October 2000...
Page 324: Using Stratlink With Outlook 97/98/2000
+country code (area code) rest of number The phone number for Toshiba Information Systems (UK) Ltd is 01932 841600. The country code for the UK is 44. The Toshiba Information Systems (UK) Ltd phone number in the above format is;...
Page 325 Computer Telephony Integration Configuring Outlook To set up outgoing dialling choose "Dial Options" from the "General Tab" of the "Options" item in the "Tools" Menu. Select "Toshiba CT TSPI " from the drop down list as shown below. Figure 9-33 Toshiba CT TSPI of Dial Options Menu Confirm the dialling properties are correct from the "Dialling Properties"...
Page 326 Computer Telephony Integration Handling Incoming Calls 9-52 Strata CT I&M Manual October 2000...
Page 327: Chapter 10 - Isdn Interfaces
This chapter covers information on the ISDN Primary Rate Interface (PRI) and Basic Rate Interfaces (BRI). PRI Overview For PRI services, the Strata CT uses an RPTU PCB to connect to the Public Switched Telephone Network (PSTN). Each RPTU provides 30 B channels. The RPTU PCB is shown in...
Page 328: System Capacity Of Isdn Circuits
The capacities of ISDN lines and stations for all CT systems are shown in Table 10-1. Maximum Number of RPTU PCBs, Lines Table 10-1 Processor Max. PCBs Max. B Channels (Lines) B1CAU B2CAU/BU, B3CAU/BU B5CAU/BU 10-2 Strata CT I&M Manual October 2000...
Page 329: Rptu Interface Unit
10-22. Strata CT Slot Assignments Up to seven RPTU PCBs can be installed in a Strata CT system providing up to 200 PRI lines (B-channels). If RPTU (PRI) PCBs are installed in the same Strata CT, the maximum combined PCBs cannot exceed the numbers provided in Table 10-1.
Page 330: Rptu Installation
Before installing a RPTU PCB into a CT system, a number of system programs should be run. This enables the RPTU to function immediately upon insertion. It is recommended that you run these programs in the order listed in the Strata CT Programming Manual (refer to the ISDN section) before beginning installation.
Page 331 Secondary Clock source PCB (Program *42-2 and Program *42-1 will have to be reprogrammed.) RS-232C RPTU1A FSYC (front) LEDs ISDN (PRI) RPTU1A V .1 2543 CT I&M Figure 10-1 RPTU PCB 10-5 Strata CT I&M Manual October 2000...
Page 332 Off:Circuit is working properly. Busy On:One or more B-channels are busy. Off:All B-channels are idle. Timing Signal On:Circuit is secondary timing source. Off:Circuit is not used for system timing. Flashing:Circuit is primary timing source. 10-6 Strata CT I&M Manual October 2000...
Page 333: Cabling
Toshiba will ship a 5 metre shielded patch cord terminated with BS EN28877 connectors with each RPTUIF. Cable Installation The RPTU PCB is shipped with a Toshiba RPRI cable kit for connection of the RPTU to a CSU. Install the kit as shown in Figure 10-4.
Page 334: Rbsu/Rbss Interface Units
S-type, NT or TA devices when connecting to ISDN station equipment Older Version(s): none The Strata CT system supports the RBSU/RBSS interface unit according to the common control unit resident in the system. (refere to Table 10-1) RBSU/RBSS switches, jumpers, and connectors are shown in...
Page 335: Overview
ISDN Interfaces Overview The RBSU and RBSS PCBs provide the Basic Rate Interface (BRI) circuits for Strata CT. The RBSU is the main plug-in PCB that plugs into the Strata CT cabinet slots. The RBSS is an optional PCB that plugs onto the RBSU. Each PCB provides two ISDN BRI circuits.
Page 336: Capacity And Cabinet Slot Information
RBSU cabinet slot. If the RBSU/RBSS is installed in a Strata CT slot, the station port and Exchange line count will increment by eight station ports and eight lines at the RBSU/RBSS cabinet slot. RBSU and RBSS PCBs can be installed in any combination so long as the number of RBSU PCBs is the same or greater than the number of RBSS PCBs.
Page 337 RJ-45 Pin Nos. on TE device R40S Power Limits: Voltage: 33.3 VDC to 38.85 VDC maximum Current: 100mA maximum (25mA maximum per each RBSU/RBSS circuit) Figure 10-6 Power Limits of the Backup Power Supply 10-11 Strata CT I&M Manual October 2000...
Page 338: Rbsu/Rbss Installation
Run all ISDN programs related to RBSU/RBSS BRI circuits prior to installation of the PCBs. This enables the circuits to operate immediately upon insertion. ISDN BRI programs are explained in the Strata CT Programming Manual under the ISDN tab. Step 2: Set Option Switches/Jumpers ➤...
Page 339 Switches a 100-ohm resistor in/out of 4 (NT only) SW 2 Slide the circuit. 4 (NT only) SW 5, 6 Jumper Switches PS-1 in/out of the circuit. Also requires Program *60 to set TE or NT. 10-13 Strata CT I&M Manual October 2000...
Page 340: Install The Rbss
After setting the switches and jumpers and installing the plug-on PCBs as described in the preceding paragraphs, the RBSU/RBSS PCBs can be installed in the appropriate cabinet slots. After the RBSU/RBSS is installed in the Strata CT cabinet, the status LEDs and connecting jacks are positioned as shown in Figure 10-9.
Page 341: Modular Jack Pin Configurations
RJ45 Pins in the 8-pin Modular Jack Table 10-7 PS1/R40S Pin No. TE Side NT Side Polarity 87654321 3048 Front View of RJ45 Jack Cavity Note: The RJ45 pins are numbered as shown above. 10-15 Strata CT I&M Manual October 2000...
Page 342: Rbsu/Rbss Premise Wiring Guidelines
Note If using shielded cable and plugs, cable runs should only be grounded at the CT RBSU/RBSS, RJ45 jacks. To prevent ground loops, do not ground both ends of shielded cable runs. 10-16 Strata CT I&M Manual October 2000...
Page 343 A cord of up to 10 meters connects the ISDN BRI RJ45 wall jack to the desktop TE. Locking Tab Four-pair wire RJ-45 Eight-pole Plug 3039 CT I&M Figure 10-11 Modular ISDN Data Cable 10-17 Strata CT I&M Manual October 2000...
Page 344: Connecting Rbsu To Network Side (Te-Mode)
NT manufacturers documentation for the maximum loop length between the NT1 and the network jack. The maximum loop length between the NT and the RBSU circuit is 400 metres using CW1308 or 800 metres using CW1700/1750 or equiv. 10-18 Strata CT I&M Manual October 2000...
Page 345: Connecting Rbsu/Rbss Station Devices (Nt-Mode)
ISDN circuits. TEs include any user device (telephone, fax, PC video conference board) that is designed to plug directly into the ISDN (S/T) interface without the use of a TA. 10-19 Strata CT I&M Manual October 2000...
Page 346 (TE) end of the passive bus - do not switch in TRs on more than one TE-1 or TA device on the passive bus. Important! The correct placement of TRs on the Passive Bus is critical to ISDN BRI circuit operation (see the following RBSU/RBSS Passive Bus configurations section). 10-20 Strata CT I&M Manual October 2000...
Page 347 Socket with terminating resistor Pin number 1 RBSU Unit Pin number 8 CT I&M fig 16 Grey RJ45 socket 45m (CW1308) / 70m (CW 1700 or 1750) Figure 10-16 Extended Passive Bus Wiring 10-21 Strata CT I&M Manual October 2000...
Page 348: Timing And Synchronisation
Stratum – 3: #5 ESS Exchange Lines Stratum – 4: Digital PBXs In the Strata CT, one PRI and BRI PCB can be programmed to extract the Stratum clock signal. It uses the signal as the CT system Primary clock reference. The clock provider should be a reliable source, such as a Telco or common carrier.
Page 349 Secondary reference PCB by opening its synchronisation circuit (SS 1 ) and closing the synchronisation circuit (SS 2 ). When this occurs, the digital voice or data path of the Strata CT is synchronised to the Line 2 clock source.
Page 350: Rptu Performance Monitoring
RPTU (1~8) is not installed. The ERROR counter can only be reset by turning the CT Off and On. ➤ To exit the dump mode ➤ At the >D prompt, type QUIT, press Enter (or Return); the >MODE prompt displays. 10-24 Strata CT I&M Manual October 2000...
Page 351 Increments each time the RPTU detects 256 slips. CRC Error Increments each time the RPTU detects 256 CRC-6 errors. The RPTU must be in the ESF mode. Figure 10-18 RPTU Performance Monitor Printout 10-25 Strata CT I&M Manual October 2000...
Page 352: Pri/Bri Call Monitoring
The call-monitor jack on each PCB provides data only for the circuits of the PCB on which it appears. Figure 10-19 Call-monitor Jack for the RPTU and RBSU 10-26 Strata CT I&M Manual October 2000...
Page 353 P [N(R)]000 <U1>00;14'890 Tx :[SAPI]00 C [TEI]000 [FRAME]RR P [N(R)]000 <U1>00;14'894 Tx :[SAPI]00 R [TEI]000 [FRAME]RR F [N(R)]000 <U1>00;14'896 Rx:[SAPI]00 R [TEI]000 [FRAME]RR F [N(R)]000 Setup PRI Figure 10-20 PRI Start-up and Synchronisation Sequences 10-27 Strata CT I&M Manual October 2000...
Page 354: Isdn Interfaces
<U1>01;54'218 Rx:[SAPI]00 R [TEI]000 [FRAME]RR [N(R)]011 <U1>02;04'166 Tx :[SAPI]00 C [TEI]000 [FRAME]RR P [N(R)]009 <U1>02;04'172 Rx:[SAPI]00 R [TEI]000 [FRAME]RR F [N(R)]011 Outgoing Rel and Con PRI Figure 10-21 PRI Outgoing Call Connect and Release 10-28 Strata CT I&M Manual October 2000...
Page 355: Bri Call Monitor
<U1>27;04'944 Rx:[SAPI]00 C [TEI]064 [FRAME]DISC P <U1>27;04'961 Tx :[SAPI]00 R [TEI]064 [FRAME]UA <U1>27;04'966 S L3_DL_DIS <U1>27;05'055 R L3_BSY_OFF 000 Outgoing Call Setup BRI Figure 10-22 Outgoing Call Setup Output of BRI Call Monitor 10-29 Strata CT I&M Manual October 2000...
Page 356 <U1>29;21'996 R L3_BSY_OFF 000 <U2>29;22'133 Pend. Act. (G2) <U2>29;22'135 s err ind(err) 000 <U2>29;22'135 S TERM NOT EXT 000 Incoming Call Setup BRI Figure 10-23 Incoming Call Setup Output of BRI Call Monitor 10-30 Strata CT I&M Manual October 2000...
Page 357: Smdr Output For Isdn
8 = the CT made the call (outgoing) If the CT disconnected the call: 0 = the CT made the call (outgoing) 8 = the CT received the call (incoming) Figure 10-24 Call Termination LCD Display 10-31 Strata CT I&M Manual October 2000...
Page 358 System Administrator reads the information on call termination when the line is disconnected in an unusual way. At this time, the busy tone that starts when the line is disconnected will also continue. 10-32 Strata CT I&M Manual October 2000...
Page 359 This example shows the call being terminated because there was CALL TERMINATED no response from the network side to the SETUP signal CR=0003 CT=NA transmission from the CT side through the PRI line. 10-33 Strata CT I&M Manual October 2000...
Page 360: Q931 Etsi (Btnr 191) Clearing Cause Codes
Disconnect, release Remote user Disconnect Invalid number format complete (incompatible number) Remote BT note 5 Disconnect network Release complete, Local network disconnect Local network Remote Disconnect Facility rejected network Release complete, Remote user disconnect 10-34 Strata CT I&M Manual October 2000...
Page 361 Bearer capability not Disconnect, Local network implemented release complete Channel type not implemented Disconnect, release Remote user Disconnect complete Requested facility not Remote Release, implemented network Disconnect Release, release Local network complete 10-35 Strata CT I&M Manual October 2000...
Page 362 Status, release, element contents local network release complete Message not Status disconnect, Local network, compatible with call release, release local user state complete Disconnect, Local network Recovery on time release expiry Local user Release 10-36 Strata CT I&M Manual October 2000...
Page 363 BT Note 6. For an interim period cause #83 should be interpreted as “call identity does not exist”. This cause combines the functions of cause #83, #85 and #86. BT Note 7. For an interim period the BT ISDN shall not support this message type. 10-37 Strata CT I&M Manual October 2000...
Page 364 ISDN Interfaces 10-38 Strata CT I&M Manual October 2000...
Page 365: Notes To Users
Notes to Users 1. Safety Approval Toshiba Information System (U.K.) Ltd declare that the Strata CT complies with the EEC’s LVD directive, (Directive No. 73/23/EEC). The product has been assessed and found to comply with EN60950:2000. The notes listed below form part of the products compliance with the aforementioned European Norm.
Page 366 1-3. The system must hardwired into a switched fused spur, this spur must be installed in accordance with 16th edition of the IEE wiring regulations, aka BS7671:1992. 1-4. Environmental Installation details. The Strata CT is designed to work within the following environmental conditions: Operating temperature 0oC to 40oC Humidity 20% to 80% 1-5.
Page 367: Emc Compliance
Directive allows connection to the relevant Public Network Services and the right to place the Product on the market. The Strata CT is classified as “Call Routing Apparatus” it is intended to be connected to the various Public Telecommunications Network Services for the purpose of generating and terminating “calls”.
Page 368: Network Planning Information
USED FOR FRAUDULENT PURPOSES. Please consult your supplier to ensure any necessary security measures are enabled. 4. Network Planning Information 4-1. Strata CT Tone Plan. Table A3 below lists the characteristics of the tones and signals used in Strata CT. Table A3 Tones/Signal Frequency...
Page 369 -5.2 -5.2 -Values indicate a transmission loss. 4-3. Loudness Rating. The table below lists the measured loudness rating of the Toshiba proprietary terminals. SLR and RLR @ 0km PSTN. (All values are +/-dB) Table A5 System Port Type PDKU2F ITS-A...
Page 370 Notes to Users Strata CT I&M Manual October 2000...
Page 371: Glossary
A 25-pair connector typically used on a multi-button telephone set for interfacing cables to many electronic key and PBX systems. Connector Represents all of the Strata CT processors. The Strata CT processors are: B1CU, B2CAU/B2CBU, B3CAU/B3CBU, B5CAU/B5CBU. B2CAU/BU Abbreviation for the B2CAU/B2CBU.
Page 372 Custom Local Area Signalling Services—Defines a number of features offered by local telephone companies. Calling Line Identification—Telephone number of the calling party sent to the Strata CT system over incoming loop start Exchange lines. CODECs Coder/Decoder—Semiconductors that allow the system to process analog-to-digital and digital-to-analogue conversions.
Page 373 Exchange Line A term used to define the Strata CT system hardware circuits that connect to the Exchange line network line pair. Each Exchange line, DDI and Tie line circuit is assigned an Exchange line number in system software.
Page 374 Door Phone Box—A peripheral two-way speaker box option. Music-on-Hold—Customer-supplied music or announcements can be sent to parties on-hold on Exchange lines or the intercom. Off-hook Call Announce. There are two types: Handset OCA and Speaker OCA. Off-premises Station. GL-4 Strata CT I&M Manual October 2000...
Page 375 AC15 tie line unit—An optional PCB that provides the system with support for four AC15 circuits. PBTC A Toshiba-supplied cable used to connect customer-supplied batteries to a cabinet power supply in a one- or two-cabinet system for emergency reserve power for the entire system.
Page 376 RPTU ISDN Primary Rate Interface (PRI) Unit—Provides 2 data (control) channels and 30 bearer channels. All B-channels appear and program as Exchange lines in the Strata CT system and can be individually configured. GL-6 Strata CT I&M Manual October 2000...
Page 377 ROM is only revised by Toshiba software engineers. ROMS Remote Cabinet Interface Unit Subassembly—A subassembly installed on the RRCU that enables two Strata CT remote expansion cabinets to at one location. RSIS Optional RS-232 Serial Interface Unit—A subassembly installed on the...
Page 378 A single twisted pair of copper wire on an RJ11 jack. The wiring is identical to POTS, with different signaling. Only one U-interface device can be attached per line. Universal slot Slots in a telephone KSU/cabinet that are used for a variety of optional PCBs. GL-8 Strata CT I&M Manual October 2000...
Page 379: Index
B3CBU PCB 2-46 B5CAU PCB 2-47 B5CBU PCB 2-48 background music (see BGM) installation guidelines 7-4 Strata CT built-in auto attendant 7-6 installation procedures 2-40 to voice mail or auto attendant 7-6 BCU PCBs 2-42, 2-45, 2-46 add-on modules beep strap 5-14, 5-20...
Page 380 3-9 external power strap 5-16 system capacities 1-7 loud ringing bell/headset 5-11 upgrade 5-16 microphone/speaker beep strap 5-20 sensitivity adjustment 5-15 carbon headset/handset strap 5-20 simultaneous voice/data 5-8 handset receiver volume-up strap IN-2 Strata CT I&M October 2000...
Page 381 HVSU 5-16 external speaker unit (see HESB) installation 5-17 fault finding 8-1 IMDU 3-12 fault isolation 8-3 Insight DK (STRATA CT only) 7-15 fault isolation flowcharts 8-7 installation catastrophic faults 8-9 DSS console faults 8-12 ADM 5-16 exchange line dial tone faults 8-11...
Page 382 10-22, 10- selected page zones 6-34 non-built-in auto attendant ISDN (see auto attendant, non-built in) RBSS PCB installation 10-14 RBSU/RBSS OCA speaker 1-7 capacity cabinet slot off-hook call announce 1-7 IN-4 Strata CT I&M October 2000...
Page 383 3-21 voice mail 6-42, 6-43 illustration 3-21 PSTU hardware option 3-36 installation 3-19 programming 3-20 illustration 3-37 PDKU 3-7 installation 3-36 hardware options 3-7 PSTU & RSTU 3-35 illustration 3-8 programming 3-7 IN-5 Strata CT I&M October 2000...
Page 384 RBSU/RBSS 10-8, 10-14, 10-16, 10-17 station apparatus 5-1 relay control options 6-10 telephones 5-1 remote expansion cabinet unit 1-11 station message detail recording (see remote expansion cabinets (Strata CT) 2- SMDR) strap RMDS 3-29 beep 5-14, 5-20 RPCI 5-8 carbon headset/handset 5-14, 5-20...
Page 385 RSIU/RSIS/RMDS 3-29 DPFT 4-11 universal slot PCBs PACU 3-26 PCOU 3-19 PEMU 3-23 universal slots 1-7 verified account codes 1-6 voice mail 6-41 options 6-41 program checklist 6-44 programming considerations 6-42 programming considerations IN-7 Strata CT I&M October 2000...

Toshiba strata CT Installation & Maintenance Manual

Introduction

Chapter 1 - Strata CT Configuration

Chapter 2 - Strata CT Installation

Chapter 3 - Universal Slot Pcbs

Chapter 4 - Universal Slot PCB Wiring

Chapter 5 - Station Apparatus

Chapter 6 - Peripheral Installation

Chapter 7 - ACD Installation

Chapter 8 - Fault Finding

Chapter 9 - Computer Telephony Integration

Chapter 10 - ISDN Interfaces

Quick Links

Related Manuals for Toshiba strata CT

Summary of Contents for Toshiba strata CT