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Panasonic VL-VN1700 Installation Manual
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Panasonic VL-VN1700 Installation Manual

Panasonic VL-VN1700 Installation Manual

Video intercom system - control box
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Download this manual See also: Operating Manual
Installation Manual
Video Intercom System — Control Box
VL-VN1700
Model No.
Thank you for purchasing this Panasonic product.
Please read this manual carefully before using this product and save this manual for future use.
In particular, be sure to read "1.1 For Your Safety, page 8" before using this product.
PNMPR Software File Version 001.00000 or later
Manuals and supporting information are provided on the Panasonic Web site at:
http://panasonic.net/pcc/support/intercom/vn1900

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Summary of Contents for Panasonic VL-VN1700

  • Page 1 Please read this manual carefully before using this product and save this manual for future use. In particular, be sure to read "1.1 For Your Safety, page 8" before using this product. PNMPR Software File Version 001.00000 or later Manuals and supporting information are provided on the Panasonic Web site at: http://panasonic.net/pcc/support/intercom/vn1900...

  • Page 2: System Components

    System Components System Components Equipment Compatibility The Control Box can be used with Panasonic SIP phones. Consult your dealer for more information. Compatible Panasonic SIP phones • KX-HDV130 • KX-HDV230 • KX-HDV430 As of March 2017 The Control Box also supports the following equipment: •...
  • Page 3 Introduction Introduction This Installation Manual is designed to serve as an overall technical reference for the Panasonic Video Intercom System Control Box. It provides instructions for installing the hardware, and programming the Control Box using Web Maintenance Console. The Structure of this Manual...
  • Page 4 Introduction Installation Manual...

  • Page 5: Table Of Contents

    Table of Contents Table of Contents 1 Safety Precautions ................. 7 For Your Safety ........................ 8 Important Safety Instructions ..................13 Precautions ........................14 Data Security ......................... 18 2 System Outline ..................19 Basic System Construction ..................20 2.1.1 System Configurations ....................20 2.1.2 System configuration ....................
  • Page 6 Table of Contents 5.1.8 Network Time Protocol (NTP) ..................54 Port Security ........................55 6 Troubleshooting ................... 57 Troubleshooting ......................58 6.1.1 Installation ........................58 6.1.2 Operation ........................58 6.1.3 Restarting the Control Box ................... 59 6.1.4 Troubleshooting by Error Log ..................60 7 Appendix ....................

  • Page 7: Safety Precautions

    Section 1 Safety Precautions This section provides important information intended to prevent personal injury and property damage. Installation Manual...

  • Page 8: For Your Safety

    This symbol is used to alert users to a specific operating procedure that must be followed in order to operate the unit safely. Notice Panasonic assumes no responsibility for injuries or property damage resulting from failures arising out of improper installation or operation inconsistent with this documentation. WARNING For All Telephone Equipment •...
  • Page 9 Do not mount the unit on a wall; it is designed to be mounted only on a 19-inch rack. If it is mounted on a wall, it may fall and cause serious injury. • Do not open the top cover of the unit. Panasonic assumes no responsibility for injuries or property damage resulting from doing so. Installation Manual...
  • Page 10 Unplug this unit from the AC outlet if it emits smoke, an abnormal smell or makes unusual noise. These conditions can cause fire or electric shock. Confirm that smoke has stopped and contact an authorised Panasonic Factory Service Centre. •...
  • Page 11 1.1 For Your Safety • Do not install the system in the following locations: In direct sunlight and hot, cold, or humid places. (Temperature range: 0 ℃ to 40 ℃) Areas where sulphuric gases may be present, such as near thermal springs. Near devices that generate high frequencies, such as sewing machines or electric welders.
  • Page 12 1.1 For Your Safety • For earthing wire, green-and-yellow insulation is required, and the cross-sectional area of the conductor must be more than 0.75 mm or 18 AWG. • If the heat sensor inside the Control Box detects abnormally high temperatures, power supply to the unit will be forcefully stopped.

  • Page 13: Important Safety Instructions

    1.2 Important Safety Instructions 1.2 Important Safety Instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: • Do not use the unit near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub, in a wet basement, or near a swimming pool.

  • Page 14: Precautions

    1.3 Precautions 1.3 Precautions General information • In the event of problems, you should contact your equipment supplier in the first instance. • After removing the product and any included items from the packaging, store, dispose, or recycle the packaging and the AC plug cap as necessary. Note that certain types of packaging may be a suffocation or choking hazard.
  • Page 15 Panasonic service centre when disposing of this product. Please see the Panasonic website for further information on collection centres, etc., or call the toll-free number below. Website: http://www.panasonic.com/in/corporate/sustainability/panasonic-india-i-recycle-program.html...
  • Page 16 1.3 Precautions How to replace the fuse: Open the fuse compartment with a screwdriver and replace the fuse and fuse cover. For users in Germany only • Machine Noise Information Ordinance, 3rd GPSGV: The highest sound pressure level is 70 dB (A) or less according to EN ISO 7779.
  • Page 17 1.3 Precautions For users in Australia only • No External TRC Terminal is provided due to an Internal Link between PE and TRC. Installation Manual...

  • Page 18: Data Security

    Note that user information may be deleted or initialised when the product is repaired. Refer all repairs to a trusted Panasonic service centre. Protect user information stored on the computer used to configure the system.

  • Page 19: System Outline

    Section 2 System Outline This section provides general information on the Control Box, including the system capacity and specifications. Installation Manual...

  • Page 20: Basic System Construction

    2.1 Basic System Construction 2.1 Basic System Construction 2.1.1 System Configurations Main Unit The main unit contains a mother board for controlling the Control Box's operation. 2.1.2 System configuration Fully expanded system example (up to 2000 SIP devices , requires control box) R1 R2 R3 R1 R2 R3 Facility staff office...

  • Page 21: Maximum Number Of Devices

    2.1.2 System configuration Maximum number of devices SIP devices Item Maximum number of devices Lobby station Room monitor 5 per room 2000 Door station 1 per room SIP phone Other devices Item Maximum number of devices Control box Switching hub —...
  • Page 22 2.1.2 System configuration Item Maximum number of devices Relay box 1 per door station R1 R2 R3 Up to a combined total of 8 lobby station and door station cameras can be registered to a room monitor for easy camera monitoring.

  • Page 23: Specifications

    2.2 Specifications 2.2 Specifications 2.2.1 General Description Main CPU Intel ATOM E3845 (Quad core 1.91 GHz) Power Input Rated Voltage AC 100 – 240 V Frequency 50/60 Hz Current/Power 0.95 - 0.6 A Power Consumption Under 50 W External Backup Battery External battery port is not supported.
  • Page 24 2.2.2 System Capacity Installation Manual...

  • Page 25: Installation

    Section 3 Installation This section describes the procedures to install the Control Box. Detailed instructions for planning the installation site, installing the main unit, and cabling of peripheral equipment are provided. Installation Manual...

  • Page 26: Before Installation

    Be sure to comply with all applicable laws, regulations, and guidelines. Notice Panasonic assumes no responsibility for injuries or property damage resulting from failures arising out of improper installation or operation inconsistent with this documentation. Installation Precautions The Control Box is suitable for mounting on a 19-inch rack and should be installed in a location where it is accessible for inspections and maintenance.

  • Page 27: Installation Of The Control Box

    3.2 Installation of the Control Box • Unplug the system from its power source when wiring, and plug the system back in only after all wiring is completed. Notice • Mis-wiring may cause the Control Box to operate improperly. • If an extension does not operate properly, disconnect the telephone from the extension line and connect it again, or turn off the Control Box using the power switch, then turn it on again.

  • Page 28: Names And Locations

    3.2.2 Names and Locations 3.2.2 Names and Locations Front Back B C D E F G H A. STATUS Indicator B. SYSTEM MODE Indicator C. System Mode Switch D. USB Port E. MNT Port F. LAN 1 Port G. LAN 2 Port H.
  • Page 29 3.2.2 Names and Locations MNT Port/LAN Port/WAN Port (1000BASE-T) Input (I)/ Signal Name Function Output (O) TRD0 (+) Transmit and receive data 0 (+) TRD0 (-) Transmit and receive data 0 (-) TRD1 (+) Transmit and receive data 1 (+) TRD2 (+) Transmit and receive data 2 (+) TRD2 (-)

  • Page 30: Frame Earth Connection

    3.2.3 Frame Earth Connection 3.2.3 Frame Earth Connection Loosen the screw. Insert an earthing wire (user- supplied). Tighten the screw. Connect the earthing wire to earth. A. Screw B. Earthing wire (1) To earth WARNING • Proper earthing (connection to earth) is very important to reduce the risk to the user of electrocution or to protect the unit from the bad effects of external noise in the case of a lightning strike.
  • Page 31 3.2.4 19-inch Rack Mounting • If the unit is not installed properly using the securing correct methods, the unit may fall causing serious damage. • When this product is no longer in use, make sure to detach it from the rack. Notice When mounting the unit on a 19-inch rack, confirm that the rated current listed on the unit’s name plate does not exceed the threshold current for the breaker.

  • Page 32: Connection Of Peripherals

    3.3 Connection of Peripherals 3.3 Connection of Peripherals Maximum Distance 100 m MNT Port PC (via MNT Port) A PC can be connected to the Control Box via the MNT port of the Control Box. It is used for system programming, diagnostics and external system database storage (save/load) functions.

  • Page 33: Lan Connection

    3.4 LAN Connection Pin Assignments for 1000BASE-T Input (I)/ Signal Name Function Output (O) TRD0 (+) Transmit and receive data 0 (+) TRD0 (-) Transmit and receive data 0 (-) TRD1 (+) Transmit and receive data 1 (+) TRD2 (+) Transmit and receive data 2 (+) TRD2 (-) Transmit and receive data 2 (-)
  • Page 34 3.4.1 LAN Connection for the Main Unit LAN Port Switching Hub Ethernet Cable Connection for 10BASE-T/100BASE-TX Switching Hub Control Box (LAN Port) Pin No. Pin No. Signal Name Signal Name Connection for 1000BASE-T Switching Hub Control Box (LAN Port) Pin No. Pin No.

  • Page 35: Lan Connections For Ip Telephones

    3.4.2 LAN Connections for IP Telephones • Make sure to create a spanning tree for LAN connection in order to prevent loops from occurring in a multi-bridged environment. Otherwise, some packets may circulate for long periods of time and eventually system performance may degrade. •...
  • Page 36 3.5 Starting the Control Box Installing the Hook Clip for the AC Power Cord Insert the hook clip into the hook clip hole. Note Use only the hook clip included with the Control Box. Connecting the AC Power Cord Plug the AC power cord into the Control Box and pass the cord through the hook clip as indicated. Push the hook clip in the direction of the arrow until it clicks.
  • Page 37 3.5 Starting the Control Box Note After the Control Box is initialised, you must configure the mandatory settings with Quick Setup Wizard. For details refer to "4.4.1 Quick Setup Wizard". Slide the System Mode Switch to the "SYSTEM INITIALIZE" position. A.
  • Page 38 3.5 Starting the Control Box Installation Manual...

  • Page 39: Programming Information

    Section 4 Programming Information This section describes the structure and functions of the Web Maintenance Console for programming IP telephones and the Control Box. Further information on programming the Control Box for use with a VoIP network is included. Installation Manual...

  • Page 40: Overview Of Web Maintenance Console

    4.1 Overview of Web Maintenance Console 4.1 Overview of Web Maintenance Console Web Maintenance Console is designed to serve as an overall system programming reference for the Control Box. You can programme and control the Control Box over an IP network using Web Maintenance Console. This section describes programming basic items using Web Maintenance Console.
  • Page 41 4.2 PC Connection Direct Connection MNT Port To LAN Port Notice When connecting the PC to the MNT port, if the PC is set to obtain the IP address automatically, the IP address of the PC will be set to an appropriate IP address to establish a connection to the Control Box. Note •...

  • Page 42: Starting Web Maintenance Console

    4.3 Starting Web Maintenance Console Connection via Virtual Private Network (VPN) Router LAN Port Router Switching Hub Notice To access the Control Box via VPN, the PC must be in the same VPN. Note For details about connecting a switching hub to the Control Box, refer to "3.4.1 LAN Connection for the Main Unit".
  • Page 43 4.3 Starting Web Maintenance Console Please provide all system passwords to the customer. To avoid unauthorised access and possible abuse of the Control Box, keep the passwords secret, and inform the customer of the importance of the passwords, and the possible dangers if they become known to others.

  • Page 44: Programming The Control Box

    The user name is "INSTALLER". – The default password is "1234". Welcome to Panasonic VL-VN1700 On this screen, you can either import a previously configured system data file or proceed to manually configure the Control Box’s settings. To import a previously configured system data file Log in to Web Maintenance Console (interactive mode).
  • Page 45 4.4.1 Quick Setup Wizard • Port: Enter the TCP Port for the SNTP Server. Daylight Saving • Select whether to enable or disable summer time (daylight saving time). User On this screen, you can specify the settings for users and extensions for the Control Box. When you have finished specifying the settings, click Next to continue.

  • Page 46: After Quick Setup Wizard Has Been Completed

    4.4.2 After Quick Setup Wizard has been Completed • Subnet Mask: Enter the subnet mask of the LAN. • Default Gateway: Enter the IP address of the LAN’s default gateway. IP Address for DNS server Select the method for setting the IP address information. •...

  • Page 47: Assigning Networking Information To Ip Telephones

    4.5 Assigning Networking Information to IP Telephones Note If an external DHCP server is in use, do not enable the DHCP Server feature. Doing so may allocate inappropriate IP addressing information to the devices. 4.5 Assigning Networking Information to IP Telephones An IP telephone cannot be used unless it is registered in the User Container, even if the IP addressing information is assigned to the telephone as explained in this section.

  • Page 48: De-Registering Ip Telephones

    4.6.2 De-registering IP Telephones Click OUS. Enter a password in the Password cell for each SIP extension. Click Apply. Click the cell in the Connection column for each SIP extension to which a password has been assigned. The Command Connection screen appears. Click INS.

  • Page 49: Programming Um System Manager Features

    4.7 Programming UM System Manager Features Click the cell in the Connection column for the port of the SIP phone to de-register. In the Command window, click OUS to change the status of the port to "OUS". Repeat step 2 for each SIP phone to de-register. Delete either the extension number or password for the SIP phone to de-register, as shown here.
  • Page 50 4.7 Programming UM System Manager Features Installation Manual...

  • Page 51: Networking Information

    Section 5 Networking Information This section provides information about topics such as using the Control Box in a VoIP network, and the TCP ports used by the Control Box. Further information on programming the Control Box for use with a VoIP network is included.

  • Page 52: Information About Using An Ip Network

    5.1 Information about Using an IP Network 5.1 Information about Using an IP Network This section explains common IP network information necessary for setting up networks. 5.1.1 Using a VoIP Network with the Control Box This Control Box supports SIP (Session Initiation Protocol) devices (Lobby Station, Door Station, and Room Monitor) and SIP phones for communication on a Voice over Internet Protocol (VoIP) network.

  • Page 53: Vlan (Virtual Lan)

    5.1.3 VLAN (Virtual LAN) Note • The DHCP Server feature is disabled by default. To enable the feature, refer to "4.4.3 Enabling the DHCP Server Feature". • An IP telephone and the mother board/DSP card cannot request IP addresses from a DHCP server on another LAN (connected through an IP network).

  • Page 54: Network Devices

    5.1.7 Network Devices Note When the DHCP Server feature is disabled and external DHCP servers are not used, static IP addressing must also be enabled for all IP telephones. 5.1.7 Network Devices You must evaluate the network devices that are used in the existing network to see if a VoIP network can be implemented.

  • Page 55: Port Security

    5.2 Port Security 5.2 Port Security The following table shows the Control Box’s ports used for IP communications. Any access to the ports not in this list is ignored. Port Numbers for LAN Port Port Changeable/ Protocol Application Client/Server Number Fixed TCP/UDP SMTP...
  • Page 56 5.2 Port Security Installation Manual...

  • Page 57: Troubleshooting

    Section 6 Troubleshooting This section provides information on the Control Box and telephone troubleshooting. Installation Manual...

  • Page 58: Troubleshooting

    6.1 Troubleshooting 6.1 Troubleshooting 6.1.1 Installation PROBLEM PROBABLE CAUSE SOLUTION You cannot make/receive • • Poor connection Make sure that an 8-pin twisted pair cable calls via an IP network. is used for connection. • Make sure that none of the CAT 5/CAT 5e cables in use are over 100 m in length.

  • Page 59: Restarting The Control Box

    6.1.3 Restarting the Control Box PROBLEM PROBABLE CAUSE SOLUTION • • The IP address of the Connect a PC to the MNT port of the Control Box for Control Box directly and start the Web networking has been Maintenance Console using the default IP forgotten.

  • Page 60: Troubleshooting By Error Log

    6.1.4 Troubleshooting by Error Log A. System Mode Switch Start the Web Maintenance Console. Log in using an Administrator level account. On the Home screen, click Maintenance → System Control → System Reset → System Reset. Follow the prompts. Restarting the Control Box will start. To reset the system at a preset time: Confirm that the System Mode Switch is in the "NORMAL"...
  • Page 61 6.1.4 Troubleshooting by Error Log Example: Web Maintenance Console Example: Station Message Detail Recording (SMDR) 01/01/10 01:00AM MJ ALM #014 00 10000 FAN Alarm 01/01/10 01:29AM MN ALM #533 01 50401 Unit start up error Description Item Description Date The date of the error detection. Time The time of the error detection.
  • Page 62 6.1.4 Troubleshooting by Error Log [Sample] List of Errors and Solutions For each error code, the error message, probable cause, and solutions are explained. Installation Manual...

  • Page 63: Appendix

    Section 7 Appendix This section provides information about System Prompt Languages. Installation Manual...

  • Page 64: System Prompt Languages

    7.1 System Prompt Languages 7.1 System Prompt Languages System prompt languages stored in the Storage Memory Card (installed by default) No. 1 (Primary) UK-English No. 2 Spanish No. 3 French No. 4 German No. 5 Dutch No. 6 Italian No. 7 Swedish Installation Manual...
  • Page 65 Note Installation Manual...
  • Page 66 Note Installation Manual...
  • Page 67 Note Installation Manual...
  • Page 68 NAME OF DEALER DEALER'S ADDRESS DEALER'S TEL. NO. For Europe Contact to Authorised Representative: Panasonic Testing Centre Panasonic Marketing Europe GmbH Winsbergring 15, 22525 Hamburg, Germany 1006, Oaza Kadoma, Kadoma-shi, Osaka 571-8501, Japan http://www.panasonic.com © Panasonic Corporation 2017 PNQP1331ZA DM0317MG0...

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