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Honeywell PM23c User Manual
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Honeywell PM23c User Manual

Mid-range printer
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PM23c, PM43, & PM43c
Mid-Range Printer
User Manual

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Summary of Contents for Honeywell PM23c

  • Page 1 PM23c, PM43, & PM43c Mid-Range Printer User Manual...
  • Page 2 Disclaimer Honeywell International Inc. (“HII”) reserves the right to make changes in specifications and other information contained in this document without prior notice, and the reader should in all cases consult HII to determine whether any such changes have been made. The information in this publication does not represent a commitment on the part of HII.

  • Page 3: Table Of Contents

    About the Printer........1 About the PM23c, PM43, and PM43c Printer ......2 Printer Features .
  • Page 4 Connect the Printer Using a USB Cable ......46 PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 5 Export a Configuration File to a USB Storage Device ..... . 75 PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 6 Replace the Platen Roller ......... . 102 viii PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 7 Predefined INPrint Label Formats ......147 PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 8 Contents PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 9: Customer Support

    Return Material Authorization number (RMA #) before you return the product. To obtain warranty or non-warranty service, return your product to Honeywell (postage paid) with a copy of the dated purchase record. Limited Warranty For warranty information, go to www.honeywellaidc.com and click Resources >...

  • Page 10: Safety Precautions

    The machine labels are attached to the underside of the printer and contain information on type, model, serial number, and AC voltage. This document provides warnings regarding personal safety during operation of the printer. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 11: About The Printer

    About the Printer This chapter introduces the PM23c, PM43, and PM43c printers, and includes descriptions of printer features and basic operation.

  • Page 12: About The Pm23C, Pm43, And Pm43C Printer

    Chapter 1 – About the Printer About the PM23c, PM43, and PM43c Printer The PM23c, PM43, and PM43c printers are rugged label printers that include integrated USB, RS-232, and Ethernet interfaces. You can connect the printers to a single desktop PC, to a wired network, or to a wireless network.

  • Page 13: Printer Features

    Chapter 1 – About the Printer Printer Features Use these illustrations to familiarize yourself with the PM23c, PM43, and PM43c printers. Most of the illustrations in this manual show the PM43 printer. The internal parts and back connectors are the same for all printer models.
  • Page 14 Chapter 1 – About the Printer Internal View of the PM43 Printer Back View of the PM43 Printer PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 15: About The Front Panel

    Chapter 1 – About the Printer About the Front Panel There are two front panels available for the PM23c, PM43, and PM43c printers: • Icon (no display) • Full touch display Both versions of the front panel contain the Print button and the Ready- to-Work indicator.

  • Page 16: About The Print Button

    Press the Print button to stop or pause printing. The printer will stop after it completely prints one label. Paused Press the Print button to resume printing. Error Press the Print button to advance media if possible. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 17: About The Icon Front Panel

    The icon front panel contains icons that light up to indicate printer communications, printer errors, and maintenance issues. Icon Front Panel on a PM23c, PM43, and PM43c Printer Use this table to understand what it means when an icon lights up.
  • Page 18 The firmware is being upgraded, the printer is amber recovering or restoring the firmware, or the printer is calibrating. Once the process is complete, the printer will turn off. No maintenance is required. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 19: About The Full Touch Display Front Panel

    The full touch display front panel contains a 3.5-inch touch panel and a keypad for entering information or navigating through the user interface. The Full Touch Display Front Panel on a PM43 and PM23c Printer The full touch screen is a resistive touch panel that supports touch input with fingers, gloved hands, or a stylus.

  • Page 20: About The Ready Screen

    Wi-Fi/Bluetooth module is installed. The IP address appears when the printer is connected to an Ethernet or wireless network. If there is not Ethernet or wireless connection, serial port information appears on the screen. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 21 Bluetooth module is enabled or disabled: - Bluetooth is turned on. - Bluetooth is turned off. Press the icon to view detailed Bluetooth information or to use the Bluetooth wizard. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 22: About The Main Menu

    Note: The printer cannot print while the Main Menu is onscreen. You need to exit the Main Menu and return to the Ready screen to begin printing. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 23: How To Navigate In The Main Menu

    Use the horizontal scroll bar for settings with options you can select. Use the onscreen keypads to enter data for the settings. About the Onscreen Keypads You can use the onscreen alphanumeric or numeric keypads to make changes to your settings. Alphanumeric Keypad PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 24 • In the numeric keypad, press to toggle between shifted and unshifted key characters. For example, press the up arrow to toggle between $ and # in the numeric keypad. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 25: About The Printer Wizards

    Stop Adjust values, and print speed. Print Quality Prints a series of labels to determine the best print quality setting. Loading Media Shows how to load media. Loading Ribbon (TTR printers only) Shows how to load ribbon. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 26: About Printer Command Languages

    A printer command language is a set of instructions that controls printer functions: • Configure the printer. • Return the status of the printer. • Control peripheral devices. • Format a label or receipt for printing. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 27: About Fingerprint

    (ZPL II or later) without requiring any host programming changes. If you are sending ZPL label files to the printer, select ZSim as your printer command language. For more information, see the ZSim Command Reference. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 28: About Dsim

    4 Click Login. The Login page appears. 5 Type your Username and Password and click Login. The default username is itadmin and the default password is pass. 6 Click the Configure tab. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 29: Set The Command Language From The Main Menu

    Printer Options and Accessories You can use these printer options and accessories (sold and ordered separately) with the PM23c, PM43, and PM43c printers. Most options are either installed at the factory or can be installed by factory service technicians in the field. Accessories are designed to be installed by the customer.
  • Page 30 Chapter 1 – About the Printer PM23c, PM43, and PM43c Options and Accessories (continued) Option or Supported Accessory Printer Description Airline Baggage Tag PM23c, Use the airline media guides and PM43c filler to easily load baggage tags in your printer.
  • Page 31 Chapter 1 – About the Printer PM23c, PM43, and PM43c Options and Accessories (continued) Option or Supported Accessory Printer Description Label Taken Sensor PM23c, Use the label taken sensor with the PM43, label dispenser option to detect PM43c when labels are removed from the printer and another can be printed.
  • Page 32 Chapter 1 – About the Printer PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 33: Set Up The Printer

    Set Up the Printer Use this section of the manual to learn what you need to do to set up the printer. You will find information about loading media and ribbon, printing a test label, calibrating the full touch screen, and adjusting the printer.

  • Page 34: Connect The Printer To Power

    • if Power Up Action is set to Smart Calibration, the printer calibrates media type, printing method, and media length. If a condition occurs that will prevent printing, the Ready-to-Work indicator blinks. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 35: About Smart Calibration

    • Non-adhesive continuous stock • Self-adhesive continuous stock with liner • Self-adhesive labels with liner • Tickets with gaps, with or without perforations • Tickets with black marks, with or without perforations PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 36: Load Media For Tear-Off Printing

    3 Load a media roll onto the media supply hub. Make sure you push the roll all the way against the inner wall of the printer and adjust the edge guide and the dancer guide to hold the media in place. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 37: About The Label Dispenser

    The label taken sensor causes the printer to wait for you to remove a label before printing the next one. You can also install the internal media rewinder if you want to rewind the liner. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 38 Chapter 2 – Set Up the Printer 1 Open the media cover. 2 Turn the printhead lift lever counterclockwise to raise the printhead. 3 Pull down on the label dispenser lever to open the media path. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 39 5 Route the media through the print mechanism and out the front of the printer. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 40 You can pull the liner through the dispenser and out the bottom of the mechanism or you can route the liner around the internal media rewinder (if installed). Route the Liner Around the Internal Media Rewinder Route the Liner Around a Cardboard Core PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 41 12 Calibrate the sensors on the printer. You can calibrate the media from the Main Menu (Wizards > Calibration > Media) on a full touch printer or from the web page (Services > Media Calibration) for all models of the printer. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 42: Load Media From An External Supply

    2 Turn the printhead lift lever counterclockwise to raise the printhead. 3 Feed media through the slot in the back of the printer (or from the slot in the bottom of the printer) and route it through the print mechanism. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 43: About Cut-Off Printing

    Load Media for Cut-Off Printing Cut-off printing is supported by the PM43 and PM43c printers with the cutter installed. 1 Open the media cover. 2 Turn the printhead lift lever counterclockwise to raise the printhead. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 44 5 Route the media through the print mechanism and out through the slot in the cutter. 6 Close the cutter. 7 Turn the printer on and close the media cover. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 45: About Ribbon

    If you see a mark on the paper, your ribbon is wound ink out. Determining Whether Your Ribbon is Wound Ink In or Ink Out PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 46: Load Ribbon

    4 For ribbon that has the ink wound out, place the ribbon on the supply hub with the ribbon wound clockwise. For ribbon that has the ink wound in, place the ribbon on the supply hub with the ribbon wound counterclockwise. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 47: About Test Labels

    The way you print a test label is slightly different between the full touch and the icon printer. Please use the procedure for your printer. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 48: Print A Test Label With The Icon Printer

    1 On the keypad, press ./- to enter the Main Menu. 2 Press 2 until the Wizard button is selected and then press Enter. 3 Press 2 until Calibration is selected and then press Enter. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 49: Create And Print Labels

    The touch screen then finishes the calibration process and returns you to the Ready screen. Create and Print Labels You can use Intermec printer software to design and print labels with the PM23c, PM43, and PM43c printers. You can download label design software and printer drivers from http://www.intermec.com/products/ printers_media/software/index.aspx.

  • Page 50: About Rfid Tag Position

    3 To enable the RFID module, select Enable. 4 Load the RFID media. 5 Select OK. When the calibration is complete, the printer displays the RFID Tag Position and Output Power (UHF inlays, only). PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 51: Calculate Rfid Tag Position

    RFID Tag Position. Because this value is an estimate, you may need to slightly adjust the calculated value to achieve the best results. Note: You do not need to calculate the Tag Position value for the PM23c printer. By default, the Tag Position is set to -13.5 mm and the yAntDist is 135 mm (pivoted antenna) or 136 mm (flat antenna).
  • Page 52 Chapter 2 – Set Up the Printer PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 53: Connect The Printer

    Connect the Printer Use this chapter to connect the printer to a PC or to a network. You can use the printer web page or the Main Menu on a full touch printer to configure the settings.

  • Page 54: About Printer Drivers

    Finish. If a User Account control dialog box appears, click Yes to continue. InterDriver extracts the installation files to C:\Intermec\InterDriver7\ on your PC and starts InterDriver Wizard. 8 Make sure that Install printer drivers is selected, and then click Next. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 55: How To Connect The Printer To Your Pc

    1 Connect one end of the DB9 to DB9 RS-232 cable to the back of your printer and connect the other end of the cable to a serial COM port on the PC. 2 If necessary, change the PC serial port configuration to match your printer. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 56: Connect The Printer Using A Usb Cable

    You can connect the printer to your network using the: • Ethernet interface. • Wi-Fi + Bluetooth wireless interface. These network interfaces provide features such as security, FTP server, web page, and Alert handling. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 57: Connect The Printer To An Ethernet Network

    IPv4 and IPv6 Ethernet Settings Setting Default (IPv4) IP Assignment Method DHCP (IPv4) IP Address 0.0.0.0 Subnet Mask 0.0.0.0 Default Router 0.0.0.0 DHCP Response Broadcast (IPv6) IP Assignment Method Automatic (IPv6) IP Address Automatic PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 58: About Wireless Communications

    4 Type your Username and Password and then click Login. The default value for Username is admin and the default value for Password is pass. 5 Click the Configure tab. The Configuration Summary page appears. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 59: Configure Wireless Communications From The Main Menu

    1 Make sure you have the printer configured for the correct date and time. 2 On your PC, open an FTP connection to the IP address of the printer. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 60: About Bluetooth Communications

    Bluetooth scanner configured as an HID slave. 1 Make sure your Bluetooth device is turned on and discoverable, and that the device is in range of the printer. 2 From the printer Ready screen, select the Main Menu. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 61: Configure Bluetooth Communications From The Web Page

    6 Click Communications > Bluetooth. The Bluetooth settings page appears. 7 Change Bluetooth settings as needed. You can also click Default Settings to restore all default Bluetooth settings. 8 Click Save when you are finished. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 62: Configure Bluetooth Communications From The Main Menu

    FAT16 or FAT32. You can also connect a peripheral device through the USB-to-Serial or USB-to-Parallel adapter cable accessories. For information, contact your local sales representative. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 63: Connect A Usb Device

    Connect a USB Device You can insert a USB storage device into the USB host port on the front of PM43 or into the USB host port on the back of the PM23c, PM43c, or PM43 printer. 1 If you are connecting a USB storage device, make sure the device has a single partition and is formatted as FAT16 or FAT32.
  • Page 64 Chapter 3 – Connect the Printer PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 65: Configure The Printer

    Configure the Printer Use this chapter to understand the organization of the configuration menu and the different ways you can configure the printer.

  • Page 66: How To Configure The Printer

    System Settings • Network Services • Alerts Use the following illustrations to understand where information is located in the printer configuration menus. Not all configuration items appear in each type of interface. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 67 Chapter 4 – Configure the Printer The Communications Menu The Serial Communications Menu PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 68 Chapter 4 – Configure the Printer The Wireless 802.11 (Wi-Fi) Communications Menu The Printing Menu PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 69 Chapter 4 – Configure the Printer The System Settings Menu PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 70 Chapter 4 – Configure the Printer The Network Services Menu PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 71 Chapter 4 – Configure the Printer The Alert Menu PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 72: Configure The Printer From The Main Menu

    1 From the Ready screen, press the Main Menu button. 2 From the Main Menu, press the Settings button. The Settings menu appears. 3 Select the settings you want to configure and make your changes. 4 Save your changes when prompted. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 73: Restrict Access To The Main Menu

    System Settings > Display. 2 Select a Menu Access setting and save your changes. 3 If you select Enable with PIN, you also need to type in a PIN and save your changes. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 74: Configure The Printer From The Web Page

    4 Type your Usernameand Password and then click Login. The default value for Username is itadmin and the default value for Password is pass. 5 Click Configure. The Configuration Summary page appears. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 75: Configure The Printer With Printset 5

    2 Download PrintSet 5 from the Downloads page of the Intermec website at www.intermec.com/products/printers_media/software/ index.aspx. 3 Connect your printer to your PC using a serial, USB, or network (Ethernet or Wi-Fi) connection. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 76: How To Configure The Printer With Programming Commands

    IP30 RFID reader and configures the settings when the printer is turned on. The air protocol supported is EPCGlobal Class 1 Gen 2. The available programmable memory is 384 bytes of USER memory bank. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 77: About Uploading Fonts, Images, Applications, Formats, And Web

    Enter. The printer web page appears. 3 Click Login. The Login page appears. 4 Type your Usernameand Password and then click Login. The default value for Username is itadmin and the default value for Password is pass. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 78 6 Click Applications, Fonts, Images, Label Formats, orWeb Forms. The upload page appears for the option you selected. Here is an example of the page you see if you select to upload fonts. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 79: Upload Fonts, Images, Applications, Formats, And Web Forms From A Usb Storage Device

    /home/user/webforms 1 Copy your files to a USB storage device using the directories in the table. 2 Insert the USB storage device into one of the USB host ports on the printer. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 80: Change Background Image For The Ready Screen

    If you have a full touch printer, use the USB Device menu to upload the file to the printer. 5 Restart the printer. The new background_idle.png file you uploaded should now appear in place of the original Ready screen. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 81: About Printer Profiles

    Note: This procedure assumes you have already logged in to the printer web page. 1 In the printer web page, click the Manage tab. 2 Click Profiles. The Resident list includes profiles that are saved in the printer memory. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 82: Save A Printer Profile From The Main Menu

    SIP to save your profile name and go back to the Save Profile menu. 6 Press and wait until Complete appears on the screen. 7 Press to return to the Main Menu. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 83: Load A Printer Profile From The Main Menu

    (such as HyperTerminal), a serial connection, or a network connection. All commands are case-sensitive. Note: To load printer profiles that modify communication settings that require itadmin rights, you must log in as an itadmin: RUN “su -p pass itadmin”. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 84: Install A Configuration File From A Usb Storage Device

    For most printer languages, the configuration file is imported directly into the working configuration and is not copied to the / config directory. • An IPL configuration file is copied to /home/user/config/ipl. 6 Press OK when the confirming message appears. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 85: Export A Configuration File To A Usb Storage Device

    You frequently run Smart Printing applications. Create a shortcut for each Smart Printing application. To easily access these applications, press from the Ready screen to display the Quick Choices menu, and select the appropriate application. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 86: Create Menu Shortcuts

    Or, select individual wizards and press Enter after each selection. A check mark appears in each box. c Select the arrow at the bottom of the screen and press Enter. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 87: Customize The Printer Web Page

    2 Modify the style sheet to make the web page look the way you want it and save your changes. 3 Upload the style sheet to the printer using this FTP to printer path: / home/user/webpage/style.css. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 88 Chapter 4 – Configure the Printer PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 89: Troubleshoot The Printer

    Troubleshoot the Printer Use this chapter to troubleshoot the printer.

  • Page 90: Contact Support

    • Printer command language • Installed options • Media settings • Serial port settings • Ethernet settings To find this information, go to the printer Web page or print a test label. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 91: About Printer System Information

    You may need this information if you want to contact Intermec Product Support for assistance or troubleshooting. System Information Tab in Printer Web Pages PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 92: View Printer Statistics

    1 Open a web browser on your PC. 2 In the address bar, type the IP address of your printer and press Enter. The printer web page appears. 3 Click the System Information tab. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 93: Check The Printer Odometer

    2 In the address bar, type the IP address of your printer and press Enter. The printer home page appears. 3 Click the System Information tab. 4 Click Odometer. The list of current odometer statistics appears. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 94: Set Maintenance Alerts

    6 Click System Settings > Maintenance Alerts. The Maintenance Alerts settings page appears. 7 Type the values you want to set for each maintenance alert. 8 Click Save when you are finished. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 95: About Alerts

    Maintenance and Error Alerts Error Alert Solution Label Not Taken Printing has been stopped because a label is obstructing the label taken sensor. Remove the label to resume printing. Printhead Lifted Lower the printhead. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 96 Wait for printing to resume automatically. Printhead Not The printer is not detecting the printhead. Check Detected to make sure the printhead is installed and that the printhead cable is firmly connected to the printhead. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 97 Started The printer is in the process of starting up. Motor Too Hot The printer motor has reached its maximum operating temperature limit. Let the motor cool down before you resume printing. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 98: Troubleshoot Printer Problems And Find Solutions

    • Make sure that your media and ribbon are compatible. • Make sure that you are using high quality media and ribbon. • The contrast may be too low. Increase the contrast. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 99 • The media margin or X-start parameter may be set too low. Increase the setting. The content on my printout is The print speed may be too high. Lower compressed. the print speed. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 100 From the printer properties and printing stops. But, there dialog box, click the Ports tab, and then are no errors to indicate that clear the Enable bidirectional something is wrong. support check box. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 101 After you load RFID media, restart the loaded, but it is not writing to the printer to let the printer identify the tags. RFID media type or run the RFID calibration wizard. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 102 TAGFORMAT. For help, see the Fingerprint Command Reference or the IPL Command Reference. For more information, see the EPC Tag Data Standard (v1.1, revision 1.27) available from the EPCglobal website at www.epcglobalinc.org. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 103: How To Restore Printer Defaults

    To restore all current system settings, select the System Settings check box. 7 When you receive a message to reboot the printer on your desktop PC, click OK and restart the printer. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 104: Restore Defaults From The Main Menu

    1 Turn the printer off and open the media cover. 2 Turn the printhead lift lever counterclockwise to raise the printhead. 3 Turn the printer on while pressing and holding the Feed button. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 105: How To Upgrade The Printer Firmware

    You should check for periodic updates to the printer firmware. Updated firmware can include bug fixes or additional features that you might find useful. The latest version of the firmware is available from the PM23c, PM43, or PM43c printer Downloads page on www.intermec.com.

  • Page 106: Upgrade Firmware From The Printer Web Page

    4 Restart your printer. An upgrading firmware message appears as the upgrade file is loaded into the printer memory. This process may take a few minutes. 5 Remove the USB storage device. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 107: Maintain The Printer

    Maintain the Printer Use the information in this section to understand how to clean, adjust, and replace parts of the printer.

  • Page 108: How To Clean The Printer

    Follow this procedure to clean the printhead using the cleaning card. If you need to clean additional residue from the platen roller or tear bar, use a cotton swab moistened with isopropyl alcohol. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 109: Clean The Media Guides

    5 Wait for approximately 30 seconds to allow the cleaning fluid to dissolve the residue. 6 Once the parts are dry, replace the media (and ribbon) in the printer. 7 Close the media cover, reconnect power, and turn on the printer. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 110: Clean The Exterior Of The Printer

    1 Turn the printer off and disconnect the printer from power. 2 Open the media cover. 3 Remove the media and ribbon (if installed). 4 Turn the printhead lift lever counterclockwise to raise the printhead. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 111 7 As you insert the new printhead bracket into the printer, make sure the metal arms on the printhead go around the magnetic pressure arm bar. Attach the magnetic pressure arm to the printhead. 8 Replace the media (and ribbon) in the printer. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 112: Replace The Platen Roller

    6 Insert the new platen roller into the printer and secure it by turning the latch counterclockwise. 7 Reload media and turn the printhead lift lever clockwise to lower it. 8 Close the media cover, reconnect power, and turn on the printer. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 113: How To Adjust The Printer

    • Turn the tension bar screw clockwise to move the bar backward and decrease the tension. • Turn the tension bar screw counterclockwise to move the bar forward and increase the tension. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 114: Adjust The Printhead Balance

    • outward for wider media. • inward for narrower media. 5 Close the printhead and load the ribbon. 6 Test and readjust the printhead balance if necessary. 7 Close the media cover. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 115: Adjust The Printhead Pressure

    Turn the screw clockwise to increase the pressure resulting in darker print. • Turn the screw counterclockwise to decrease the pressure resulting in lighter print. 3 Test and readjust the printhead pressure if necessary. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 116: Calibrate The Label Taken Sensor

    The sensor contains a blue LED which is strong enough to see through media. You can use the blue LED to help determine the proper location for the sensor. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 117 Turn the sensor adjustment knob counterclockwise to move the sensor toward the outside of the printer. • Turn the sensor adjustment knob clockwise to move the sensor toward the inside of the printer. 3 Close the media cover. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 118 Chapter 6 – Maintain the Printer PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 119: Specifications

    Specifications This appendix contains specifications for the PM23, PM43, and PM43c printers.

  • Page 120: Printer Specifications

    244.9 x 205.5 x 500.2 mm (9.64 x 8.1 x Dimensions:(Dome 19.7 in) Media Cover) PM43 Weight: 15.8 kg (35 lbs) PM43c Weight: 12.7 kg (28 lbs) PM23c Weight: 9.5 kg (21 lbs) PM43 Printer Width Dimensions PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 121 Appendix A – Specifications PM43 Printer Length and Height Dimensions PM43c Printer Width Dimensions PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 122 Appendix A – Specifications PM43c Printer Length and Height Dimensions PM23c Printer Width Dimensions PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 123 100–240 V, 4 A, 50/60 Hz Temperature and Humidity Specifications Operating Temperature: 5°C to 40°C (41°F to 104°F) Storage Temperature: -20°C to 70°C (-4°F to 158°F) Relative Humidity: 20 to 80% non-condensing PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 124 (maximum) Ribbon Core (I.D.): 25.40 mm (1.00 in) Ribbon Core Length: 21.59 to 110 mm (0.85 to 4.33 in) Gap and Black Mark Sensor: Adjustable from left edge to101.6 mm (4.00 in) PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 125 62 mm (2.44 in) (maximum) Ribbon Core (I.D.): 25.40 (1.00 in) Ribbon Core Length: 21.59 to 110 mm (0.85 to 4.33 in) Gap and Black Mark Sensor: Adjustable from left edge to101.6 mm (4.00 in) PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 126 Appendix A – Specifications PM23c Print Speed, Resolution, and General Media Specifications Print Mode: Thermal Transfer or Direct Thermal Print Speed (variable): 203 dpi:100 to 300 mm/sec (4 to 12 ips) 300 dpi: 100 to 300 mm/sec (4 to 12 ips)
  • Page 127 • Smart Printing Media Sensors • Label gap/tag notch • Black mark • Printhead lift • Media low (with rotational hanger option) • Ribbon present/end (thermal transfer models only) • Ribbon low PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 128 • Andale Mono Bold • Century Schoolbook Roman • CG Times • CG Times Bold • Letter Gothic • OCR-A • OCR-B • Univers • Univers Bold • Univers Condensed Bold • Univers Extra Condensed PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 129 • MSung HK Medium • HYGothic-Medium • TBMinPro-Light • NarkisClassicMF • WorldType Collection J • WorldType Collection K • WorldType Collection S • WorldType Collection T Supported Font Types • TrueType • OpenType • Bitmap PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 130 • USPS 4-State Customer Bar Code Supported Graphic File Types • PCX, PNG, GIF, and BMP Windows Drivers • Support for Windows XP, Vista, Windows 7, Server 2003, Server 2008 • Supports 32-bit and 64-bit editions PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 131: Interface Specifications

    RS-232 Serial Cable DB9 Pins Signal Description External +5 VDC, Max 500 mA Transmit data Receive data Ground Clear to send Request to send PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 132: Usb Device Interface

    Use the USB host device to connect USB devices to the printer such as HID bar code scanners, keyboards, USB storage devices, and USB hubs. USB Host Interface USB Host Interface Pins and Descriptions Description VBUS PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 133: Ethernet Interface

    100BASE-T) and is fully compliant with the IEEE 802.3u standard. You can find the network card MAC address on the back of the printer for a PM43 printer, and on inside the media cover on the base for the PM23c and PM43c printers.
  • Page 134 Appendix A – Specifications MAC Address Location on the PM23c PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 135: Default Settings

    Default Settings This appendix contains all of the default settings for the printer.

  • Page 136: Default Configuration

    CTS) is used to manage the rate of data transmission between the device and the host. ENQ/ACK Specifies if software flow control (ENQ/ Disable ACK) is used to manage the rate of data transmission between the device and the host. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 137: Ethernet Settings

    0.0.0.0 that is used when a device sends a packet to another subnet or to an unknown destination. DHCP Response Specifies if the printer receives Broadcast DHCP responses by broadcast or unicast. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 138: Wireless 802.11 General Settings

    Roaming Controls the roaming inclination of the printer. The higher the level, the less inclined the printer is to switch access points based on the printer received signal strength (RSSI). PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 139: Wireless 802.11 Network Settings

    IPv4 network. Subnet Mask Sets a number that defines the range 0.0.0.0 of IP addresses that can be used in an IPv4 network. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 140: Wireless 802.11 Security Settings

    Pre-Shared Key Defines the passphrase that allows None the radio to authenticate over the wireless network (for both WPA and WPA2 security). Range is 8 to 64 characters. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 141 EAP-TLS. Maximum length is 128 characters. Client Key Sets the private key the printer None uses for EAP-TLS. Maximum length is 128 characters. Use the certinstall.sh script to install the certificate correctly. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 142 EAP-FAST authentication. Fast Roaming Determines if the printer can roam Disable (CCKM) from one access point to another without reauthenticating with the server. CCKM only works in wireless networks using LEAP. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 143: Bluetooth Settings

    Range is 1 to 16 characters (case-sensitive). Reserve Determines if the printer is Disable exclusively reserved for one Bluetooth device. The first Bluetooth device that connects with the printer locks out any other connection attempts. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 144: Media Settings

    Sets the width of the margin from the left Variable edge of the label along the printhead to the edge of the printable area. Unit of measurement is defined in the Unit of Measurement parameter. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 145 Media Length Sets the length of the printable area Variable measured from one edge of the label to the edge that is closest to the printhead. Unit of measurement is defined in the Unit of Measurement parameter. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 146 Measurement parameter. Range is 0 to 3200. Sets the sensitivity of the label taken Sensitivity sensor. Range is 0 to 14. Supported Level when the Cutter or Label Dispenser accessories are installed. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 147 (gap, black mark, or continuous, detects printing method (ribbon or no- ribbon), and calibrates media length. Label Specifies a label counter (from 1 to 49) 0 (off) Counter that SNMP uses to report media counts. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 148: Print Quality Settings

    System Name Sets the network identification Printer model name (WINS name) of the printer. number and serial number. For example, PM43- 000000011 System Location Sets the location of the printer. Empty string PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 149 Disable (0) or ∅ Enable ( Time Zone Sets the time zone. (UTC 00:00)Univers al Time DST Adjust Determines if Daylight Saving Disable Time is automatically adjusted. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 150: Display And Audio Settings

    Determines if the Feed button on the Enable Access printer keypad is enabled or disabled. Information Determines if the information bar on the Enable Access Main Menu is accessible. Volume Sets the printer volume. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 151: System I/O Settings

    Determines if you can enable the USB port Disable to be used as a virtual serial port. When you change this setting, you must restart the printer to enable the new setting. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 152: System Network Services

    Determines if the printer uses the Network Disable Time Protocol (NTP) to synchronize its time with a network time server. The default Server Address is ntp0.cornell.edu, and the default Port Number is 123. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 153: System Maintenance Alert Settings

    Sets the length of media (in meters) that the printer prints before the Clean Printhead alert is sent, if this alert is configured. Unit of measurement is defined in the Unit of Measure parameter. Range is 0 to 4294967295. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 154 Range is 0 to 200 mm. Ribbon Low Sets the minimum diameter of the ribbon Diameter roll before the Ribbon Low alert is sent, if this alert is configured. Range is 0 to 200 mm. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 155: Print Labels With Inprint

    Print Labels with INPrint This section explains how to use the INPrint feature to print labels.

  • Page 156: About The Inprint Page

    1 On your desktop PC, start a browser. 2 In the Location or Address bar, type the printer IP address and press Enter. The printer web page appears. 3 Click the INPrint tab. PM23c, PM43, and PM43c Mid-Range Printer User Manual...

  • Page 157: Predefined Inprint Label Formats

    6 (Optional) To preview the label on screen, click Preview. 7 To print the label, click Print. Predefined INPrint Label Formats Predefined INPrint Label Formats and Sample Illustrations Format Name Sample 203_returnadd_3x1.lbx minimal.lbx PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 158 Appendix C – Print Labels with INPrint Predefined INPrint Label Formats and Sample Illustrations (continued) Format Name Sample shipping.lbx 203_demo_4x6.lbx PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 159 Appendix C – Print Labels with INPrint Predefined INPrint Label Formats and Sample Illustrations (continued) Format Name Sample 203_shipaddr_4x6.lbx lifetest.lbx PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 160 Appendix C – Print Labels with INPrint Predefined INPrint Label Formats and Sample Illustrations (continued) Format Name Sample 203_packslip_4x6.lbx PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 161 2001, 2002, 2003, Ximian and contributors. Copyright (C) 2003 WIDE Project. https://fedorahosted.org/dhcpv6/ Copyright (c) 2002-2008 Matt Johnston https://matt.ucc.asn.au/dropbear/dropbear.html Portions copyright (c) 2004 Mihnea Stoenescu Copyright (c) 2004, Jan Kneschke, http://www.lighttpd.org/ incremental PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 162 _Kermit: A File Transfer Protocol_, Digital Press, 1986. Copyright (c) 1997 Eric S. Raymond http://giflib.sourceforge.net/ Copyright (C) 1991-1998, Thomas G. http://www.ijg.org/ Lane. Copyright 2006 Richard Wilson http://www.netsurf-browser.org/projects/libnsbmp/ <richard.wilson@netsurf-browser.org> Copyright 2008 Sean Fox <dyntryx@gmail.com> PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 163 (including negligence or otherwise) arising in any way out of the use of this software, even if advised of the possiblity of such damage. PM23c, PM43, and PM43c Mid-Range Printer User Manual...
  • Page 164 Honeywell www.honeywellaidc.com PM23c, PM43, and PM43c Mid-Range Printer User Manual *935-046-005* P/N 935-046-005...

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