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Huawei GR3 Faq Manual
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Huawei GR3 Faq Manual

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HUAWEI GR3 Smartphone
Issue:
HAWEI GR3 Team
Date:
2015-01-15
Huawei Technologies Co., Ltd.
FAQ
Ver 1.0
i

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Summary of Contents for Huawei GR3

  • Page 1 HUAWEI GR3 Smartphone Ver 1.0 Issue: HAWEI GR3 Team Date: 2015-01-15 Huawei Technologies Co., Ltd.
  • Page 2 Rev. Revision Location Revision Description Revision Date Author V1.0 Initial Version. Jan 15, 2016 Chenlizhong...

  • Page 3: Table Of Contents

    1.10 How long does it take to fully charge the phone? 1.11 The phone does not charge when connected to a computer 1.12 If the HUAWEI battery charger can be used to go abroad? 1.13 Can I use chargers made by other brands? 1.14 How to display the power percentage in the status bar?
  • Page 4 2.19 The screen is always on when charging 2.20 How do I set a live wallpaper? 2.21 How to catch the screen? 2.22 Screen brightness or color problems 2.23 How do I set the automatic screen sleep time? 2.24 How to switch to the home preview screen ? 2.25 How to open interactive screensavers? 2.26 what kind of situation will interactive screensaver play? 2.27 How to personalize the existing theme?
  • Page 5 3.23 How to adjust the system volume? 3.24 Whether can change each button location in the suspend button? 3.25 Application icons on the desktop can automatically align? 3.26 Open the hotspot, Wi-Fi is turned off? 3.27 How to hide/show operator name on the status bar? 3.28 Why handset is very slow reaction when in low battery？...
  • Page 6 5.12 It is often dropped-off when using data services to get Internet access 5.13 How to save mobile data traffic? 5.14 Whether the mobile phone supports for Voice Call and Internet access at the same time? 5.15 Wi-Fi network connection failed 5.16 After connecting to the Wi-Fi successfully, Wi-Fi will always disconnect automatically.
  • Page 7 5.54 Why is the network speed slow when using the Wi-Fi connection? 5.55 How to set mobile phone automatically connect to Wi-Fi? 5.56 Bluetooth transmission is not connected to the WIFI 5.57 How to access the Internet in the ultra power saving mode? 6 Safety and payment 6.1 Whether the mobile phone support for NFC? 6.2 Why is NFC payment insensitive or failed?
  • Page 8 7.33 How do I view all photos in timeline mode? 7.34 How do I add the location information to a photo? 7.35 How do I set a photo to display its shooting time and place? 7.36 Abnormal exit when playing video online 7.37 Why can't I shoot panoramic photos? 7.38 How do I take photos in macro mode? 7.39 Why is the panoramic photo discontinuous?
  • Page 9 9.12 How to display SIM card contacts? 9.13 How to view the call logs? 9.14 Dose the phone support video calls? 9.15 How to turn off the dialer touch tones? 9.16 How to review missed calls? 9.17 How to set ringtones increases gradually? 9.18 How to add multiple numbers for one contact? 9.19 How to select the storage location for contacts? 9.20 How to find a contact quickly?
  • Page 10 11.8 How to backup messages to microSD card? 11.9 How to backup contacts to microSD card? 11.10 How to backup contacts, messages and other personal data to HUAWEI cloud account? 11.11 Local backup progress is stuck, the speed is slow.
  • Page 11 14 Others 14.1 Product Specifications Special 14.1.1 The basic Specification parameters of each format products 14.1.2 Supplier list of key components 14.1.3 The preset APP list 14.1.4 Double card slot specifications 14.1.5 Mobile illustrates...

  • Page 12: Battery And Charging

    Go to Settings, select Power saving and then select power saving mode or close power-intensive background apps. Huawei will release the latest software versions on its official website. In order to enjoy the best possible user experience, please visit the Huawei Downloads Page and find the appropriate download for your model.

  • Page 13: The Battery Level Display Is Inaccurate

    If you are still unable to charge the battery, use the original data cable to connect to the portable charger. If the problem persists, please contact Huawei customer service or take your phone and purchase invoice to a service center for inspection.

  • Page 14: How Do I View The Battery Usage Status

    Try not to use the phone when charging. After the battery is full, please disconnect the charger. Long charging time may damage the battery and charger. Do not place the battery in the environment which is low temperature, high temperature, or temperature changes greatly.

  • Page 15: The Phone Does Not Charge When Connected To A Computer

    Go to the "Settings" menu, click "Battery", turn on the "Power percent" switch. 1.15 Why mobile phone will heat at charging? Mobile phone fever is a normal phenomenon while being charged. In order to ensure the normal use of mobile phones, use the random distribution of Huawei charger to recharge. If...
  • Page 16 hot, abnormally high temperature phenomena occurred while charging, place the phone and battery to check specified service outlets.

  • Page 17: Hardware And Appearance

    2 Hardware and appearance Whether both SIM Card 1 and Card2 support 4G? how to switch? For the dual Card model: TAG-L21, TAG-L23, TAG-L22, Both SIM Card 1 and Card2 can support 4G, but when one SIM Card use 4/3G, the other SIM Card can only use 2G network. On the Home screen, click "Settings >...

  • Page 18: Which Colors Does The Mobile Support

    Which colors does the mobile support? This mobile phone supports silver, titanium gray, gold colors. LCD display NG 1、Let's take a look at whether only one or a few applications have this issue? if it was, it should be these applications problems, not a problem with the phone itself. Application types on the market today are very complicated: some applications occupy a very high resources in mobile phone, would lead to some issues;...

  • Page 19: Touch Screen Not Responding

    Please bring the purchase invoice to service center for inspection. HUAWEI will release the latest software version on the official website. Please go to the official website to download the latest version according to your mobile phone model; or update through online“Updater”application to get better experience.

  • Page 20: The Screen Does Not Rotate Automatically

    Recommended to restore the phone to factory settings after backing up important data or update the system. Go to the Huawei official websit and download the software update package. Refer to the update guide in the package before completing the update.

  • Page 21: During Normal Use, The Touch Screen Responses Slowly Or Insensitively

    Android robot icon appears. The phone will enter update mode and begin updating. When the update is complete, the phone will be restored to factory settings. If you cannot update, please contact Huawei customer service or take your phone and purchase invoice to a service center for inspection.

  • Page 22: The Touchscreen Is Slow Or Unresponsive When Charging

    If the problem persists, please contact Huawei customer service or take your phone and purchase invoice to a service center for inspection. Note: The figures are for your reference only. The actual screens may vary. 2.14 The touchscreen is slow or unresponsive when charging This is normal for phones with capacitive screens.

  • Page 23: How To Turn On/Off Touch Keys Back Light

    Note: The figures are for your reference only. The actual screens may vary. 2.17 How to turn on/off touch keys back light? Your phone support virtual key, does not have this back light. 2.18 How do I delete unused home screens? Pinch two fingers together to switch to the home screen manager and then select on the empty home screen to delete it.

  • Page 24: How Do I Set A Live Wallpaper

    Note: The figures are for your reference only. The actual screens may vary. 2.20 How do I set a live wallpaper? Step 1 Touch and hold an empty area on the home screen. Step 2 Select Wallpapers > Home screen wallpaper. Step 3 Select a wallpaper under Live wallpaper.

  • Page 25: How Do I Set The Automatic Screen Sleep Time

    If the screen was subjected to an impact, the internal liquid crystals may be damaged, causing problems with screen brightness or color. Please contact Huawei customer service or take your phone and purchase invoice to a service center for inspection.

  • Page 26: How To Switch To The Home Preview Screen

    Note: The figures are for your reference only. The actual screens may vary. 2.24 How to switch to the home preview screen ? Pinch two fingers together, you can switch to the home preview screen. 2.25 How to open interactive screensavers? Enter the "Settings"...

  • Page 27: How To Select Language

    If the problem persists, please contact customer service or carrying purchase invoices to service center for inspection. 2.29 How to select language? Go to“Settings”, click“Language & input > Language”，select the language you want. 2.30 How to Setup screen switch effect? Long press the blank desktop space, until the home screen management display, click on the "Transitions", select the desired transition effect.

  • Page 28: Operate Mobile Phone With Wet Hands

    2.36 Operate mobile phone with wet hands Operate phone with wet hands may result the water come into the phone, causing the phone fault. Screen may also has no response to the wet hands. In order to ensure the normal use, please dry your hands.

  • Page 29: System Functions And Settings

    Slovenia, Croatian, Ukraine, Turkish, Vietnamese, Indonesian, Arabic, Farsi, Dutch, Thai, Malaysia, Catalonia, Hindi, United Kingdom English, Burma, Korean, Hebrew, Khmer, Sinhala, Bengali, Nepali 3.3 What kind of the input method can be support? Support Android keyboard and Swype for Huawei. 3.4 Supports double-clicking to wake the screen? Not support.

  • Page 30: Is Hdmi Supported

    3.7 Is HDMI supported? Not support. 3.8 Is TV-OUT supported? Not support. 3.9 Whether to support intelligence scene? Not support. 3.10 Whether there is a protect film after produced from Factory? Not support. 3.11 Whether to support driving mode? Not support. 3.12 Whether to support multi screen interaction? Not support.

  • Page 31: Why Can Not Use After Install Other Third Party Input Method

    3.15 Why can not use after install other third party input method? On the Home screen, Settings> Language & input> Current Keyboard, click Configure input method, open the installed input method. 3.16 Why the font is not changed after set a larger font? Font size only is used for menu, phone book, text messages and contacts, not for an icon and the words on the webpage.

  • Page 32: Whether There Are Power On/Off Ring Tone? How Can I Turn Them Off

    3.21 Whether there are power on/off ring tone? How can I turn them off ? This mobile phone Supports the power on ring tone, power off tone is not supported. Ring tone volume can be adjusted by the volume keys. The phone can be set to mute mode through the side button (volume down key) to turn off the power on tone.

  • Page 33: How To Hide/Show Operator Name On The Status Bar

    1. If the mobile Phone is hot? Considering your comfort feeling, also to protect mobile phone, Huawei’s unique thermal protection design will limit the phone's performance. Advice: keep mobile phones in the proper temperature, go to the phone manager > power saving, set the power-saving mode to performance mode.

  • Page 34: Why Application Startup Slow

    Advice: upgrade this application to latest version, use for more time to observe the problem rules and report it to HUAWEI service center. 11.If they are not the above problems, please provide the information to customer service center: detailed scenarios, what operation at that time, application version, the probability.
  • Page 35 delete files or packages those you don't need. You can also download third party applications to clean mobile phone.

  • Page 36: Apps Management

    4 Apps Management How to uninstall the preinstalled applications of mobile phone? On main screen, long press the app that needs to be uninstalled, and then drag it into the trash bin to uninstall this app according to the on-screen prompts. The preinstalled system apps can not be uninstalled.

  • Page 37: Unexpected App Termination

    If the problem remains, please reboot your mobile phone or back up the important data, and then restore the mobile phone to factory Settings. Huawei will release the latest software version on its official website, please enter into the HUAWEI official website to download the latest version according to the model and update.

  • Page 38: New Application Messages Comes,But The App Fails To Prompt

    New application messages comes,but the app fails to prompt Enter into the "Settings" interface, click the "Notification Center" and enter into the app to open the“Allow notifications”switch. How to set the application push notification? Enter into the "Settings" interface, click the "Notification Center", click the the apps to select the notification method.

  • Page 39: Prompt Prohibition When Installing The Software

    4.14 Prompt prohibition when installing the software Enter into the "Settings" interface, click the "Security", open the "unknown sources" switch to install the software. 4.15 How to restore deleted weather forecast widget? Long press the blank area of desktop, click the "Widgets", and drag the“weather ”widget to the screen.

  • Page 40: Network And Data-Sharing

    5 Network and Data-sharing Support for BT4.0 /BT4.1 BLE or not? Support for BT v4.0. Support for HAWEI Honor Wi-Fi? Not support. Wi-Fi support 5G frequency band? Not support. Supports Bluetooth APT-X function? Not support. Support for infrared remote control? Not support.

  • Page 41: Whether The Mobile Phone Can Support For Using Gsm 850M Network Overseas Or Not

    Whether the mobile phone can support for using GSM 850M Network overseas or not? Support. What kinds of Network do the mobile phones support? Can they be used properly overseas? Primary SIM Card: HUAWEI TAG-L01/HUAWEI TAG-L21： 2G：GSM: 850/900/1800/1900 3G：WCDMA: B1/B8 4G：FDD-LTE:B1/B3/B7/B8/B20 HUAWEI TAG-L13： 2G：GSM: 850/900/1800/1900 3G：WCDMA:B1/B2/B4/B5...

  • Page 42: Whether The Mobile Phone Supports For Sim-Card Hot-Plug

    Secondary SIM Card: HUAWEI TAG-L21/HUAWEI TAG-L23/ HUAWEI TAG-L22 have two SIM slot, the secondary SIM Card can only support 2G: 2G：GSM: 850/900/1800/1900 For dual sim slot type, user can manually select the 4G/3G and default mobile data slot. Whether the mobile phone supports for SIM-card hot-plug? Not support.
  • Page 43 Please make sure whether the SIM-UIM card can be identified on your mobile phone. Different mobile phone standard may support for different kinds of SIM/UIM cards; for more details, please consult your mobile phone provider. Please check whether the SIM/UIM card has opened the Internet access service? You can contact the Operator to open the Internet access service.

  • Page 44: It Is Often Dropped-Off When Using Data Services To Get Internet Access

    Note: The figures are just for your reference only. The actual interfaces may vary. 5.12 It is often dropped-off when using data services to get Internet access Please use internet where the mobile network signal is strong. Enter into the "Settings" interface, in "More" option, click the "Mobile network > Access Point Name".

  • Page 45: How To Save Mobile Data Traffic

    5.13 How to save mobile data traffic? When there is a Wi-Fi, please in prefer to using Wi-Fi. When not using mobile data service, please turn it off. When browsing a Web page, if you do not need to display images on the Web page, you can select to shield Web images.
  • Page 46 Make sure you are within the working range of the Wi-Fi hotspot; otherwise the Wi-Fi connection will automatically disconnect. The number of connected devices may have reached the Wi-Fi hotspot's limit. Try to connect to another available network. If your phone cannot connect to the Wi-Fi hotspot and keeps obtaining an IP address, please set a static IP address for it as follows: For an encrypted Wi-Fi hotspot, on the Wi-Fi settings interface, touch the hotspot.

  • Page 47: After Connecting To The Wi-Fi Successfully, Wi-Fi Will Always Disconnect Automatically

    Please check whether the MAC address filtering function is enabled on the router. If this function is enabled, mobile phones that are not in the access list can not access the Wi-Fi network. For details about configuration on the router, see the router User Guide.

  • Page 48: The Wi-Fi Network Cannot Be Found When Searching For It

    If the problem still remains, please reopen the Wi-Fi switch or restart the Wi-Fi hotspot. Note: The figures are just for your reference only. The actual interfaces may vary. 5.17 The Wi-Fi network cannot be found when searching for it. Restart the Wi-Fi hotspot, for example, the wireless router.

  • Page 49: The Mobile Phone Cannot Be Discovered Via Bluetooth

    5.19 The mobile phone cannot be discovered via Bluetooth. Turn on Bluetooth visibility. Enter into the Bluetooth settings and select the device name to make it visible to other devices. Bluetooth visibility may have timed out. Reactivate Bluetooth visibility or adjust the timeout duration.

  • Page 50: How To Review Mobile Data Usage

    If you can see the Wi-Fi icon ( ), the phone is connected to the Internet via Wi-Fi. If you can see , the phone is connected to the Internet via a mobile data connection. 5.23 How to review mobile data usage? Enter into “Settings”...

  • Page 51: Why Is The Hotspot Name Garbled

    It is best not to enable this feature if you only have a limited data package. 5.27 Why is the hotspot name garbled? Please rename the hotspot using only alphanumeric characters. 5.28 The Internet is very slow when using one of the SIM cards on a dual SIM phone Dual-card phones allow two SIM cards to be used in parallel.

  • Page 52: How To Close Pages In The Built-In Browser

    Note: The figures are just for your reference only. The actual interfaces may vary. 5.32 How to close pages in the built-in browser? On the Browser interface, select to display thumbnails of all the pages that are opening. Touch to close the pages that are not needed. 5.33 How to open a new page in the built-in browser? Enter the URL directly in the address bar on the Browser interface.

  • Page 53: How To Save An Image From A Web Page

    5.36 How to save an image from a web page? On a web page, touch and hold the image you want to save and select “Save image” from the pop-up menu. 5.37 How to transfer files using OTG function? Your mobile phone do not support for OTG function. 5.38 Mobile phone cannot search the Bluetooth car kit.

  • Page 54: Why Does The Mobile Phone Have No 4G Signal

    5.41 Why does the mobile phone have no 4G signal? Slide down the status bar to display the notifications panel. On the shortcuts tab page, check whether the “4G” switch is enabled? For a dual-card phone, check whether the SIM card you used is set as the 4G/3G slot from the “Dual card management”.

  • Page 55: Can A 3G Mobile Phone Upgrade To A 4G Mobile Phone

    5.45 Can a 3G mobile phone upgrade to a 4G mobile phone? Can NOT. 5.46 Does the 4G network consume too much traffic? The data transmission speed of the 4G network is much higher than that of the 3G network. But the traffic consumption depends on the user data usage instead of the networks.

  • Page 56: Network Is Not Stable

    You have activated the 4G data package and then enabled the 4G network connection on your phone. The service provider provides local 4G network coverage. 5.52 4G network is not stable? On the one hand, If the 4G network you used is still under construction, the network coverage problem will affect the stability.

  • Page 57: How To Access The Internet In The Ultra Power Saving Mode

    5.57 How to access the Internet in the ultra power saving mode? In order to save power, your mobile phone can't access the data network or the Wi-Fi network in the ultra power saving mode.

  • Page 58: Safety And Payment

    6 Safety and payment Whether the mobile phone support for NFC? Not support. Why is NFC payment insensitive or failed? Not support NFC. How to use the file safe function? 1. On main screen, click “Files”app icon. 2. On the tab of “Categories” or “Local”, click “Safe”. 3.

  • Page 59: Camera And Multimedia

    Yes. Go to Settings > Smart headset control, turn on Smart headset control switch, you can enjoy more convenient features. When you use the Huawei's music, you can use Smart headset control to share, download song and other functions. Is front camera a back illuminated or stacked camera?

  • Page 60: Is Rear Camera A Back Illuminated Or Stacked Camera

    5.The flash may not turn on if your phone is overheated or the flash is too frequently used. Wait for a while and try again. 6. If the problems still persists, contact Huawei technical support or take your phone to an authorized Huawei service center.

  • Page 61: Oline Music Or Videos Don't Play Smoothly

    Phone image formats are defaultly supported: * png, * gif (static), * jpg, * bmp; audio formats are supported: *.mp3, *.wav, *.ogg, * mid, *.amr, *.mp4, *.aac, *.flac、*.mkv, *.webm, *.3gpp. Other formats such as "* .webp, *.Wbmp" format images and "* .awb, *.flac, *.wma" Audio and video format files, only some type of mobile phones can support, which concerns the hardware chip platform.

  • Page 62: Can't Find All The Local Music Files When Using The Built-In Music Player

    3. Try playing a loud music file to see if there is a problem with the music file. If there is a problem with the file, try again with another file. If the problem cannot be solved using the above steps, please contact Huawei customer service or take your phone and purchase invoice to a service center for inspection.

  • Page 63: Why Are The Photos Blurred

    4. The sharpness of the picture is related to the scene you are shooting, please select the camera mode suitable for the shooting scene and adjust the camera parameters. 5. If the problem still persists, please contact Huawei customer service or take your phone and purchase invoice to a service center for inspection.

  • Page 64: How Do I Set The Photo Mode

    5. Replace other video files to check whether the video player has problems. 6. Restart the phone and try again. 7. If the problem still persists, please contact Huawei customer service or take your phone and purchase invoice to a service center for inspection.

  • Page 65: The Earphone Button Cannot Control Music Playing

    Check if there are any objects lodged in the gaps between the earphone buttons that prevent the button from being pressed. Please regularly clean the gap. Please use an original Huawei earphone. Earphones made by other brands may be incompatible with Huawei phones, meaning that they cannot be used to control music playing.

  • Page 66: How To Cancel The Timer Of Taking Picture

    7.31 How to cancel the timer of taking picture? Enter the camera viewfinder mode and select , Settings > timer, then click turn off the switch. 7.32 Why can't some photos in Gallery properly displayed? The photos in Gallery can be displayed in list or in timeline mode. In timeline mode, only photos from the phone photos folder can be displayed.

  • Page 67: Why Can't I Shoot Panoramic Photos

    7.37 Why can't I shoot panoramic photos? When shooting panoramic photos, follow the onscreen instructions to steadily and slowly move your phone. If you move your phone too fast or the shooting direction is not correct, the shooting may fail. 7.38 How do I take photos in macro mode? Open the preview interface, move your phone close to the object, touch to focus, and...

  • Page 68: How To Set The Radio Timer Off

    7.43 How to set the radio timer off? Enter the FM radio interface, click ，then click ,Set the timer off time. 7.44 How do I adjust the volume of the radio? On the radio screen, press the volume up key to increase the radio's volume and press the volume down key to decrease the radio's volume.

  • Page 69: Message And Email

    8 Message and email Failed to send or receive messages. Messages cannot be sent or received if your phone was out of credit. Check whether you have calling credit on your phone. Messages may not be sent successfully when the phone is in an area without signal or with a relatively weak signal.

  • Page 70: How Do I Preview New Messages In The Notification Bar

    How do I preview new messages in the notification bar? Your phone is enabled this function by default. Go to Settings > notification center to set the message notification method. How do I save a message draft? Go to the message editing page and click .

  • Page 71: How To Set Sms Service Center Number

    8.10 How to set SMS Service Center Number? Enter “Message > Menu > Settings > Text Message(SMS) > SMS Service Center”,input the SMS Service Center Number which local network provider provided.

  • Page 72: How To Set Forward Message Without Sender Information

    8.11 How to set forward message without sender information? Enter “Message > Menu > Settings > Text Message(SMS)”, uncheck “Show sender when forwarding”. 8.12 How to send contact information via MMS? In contact list, click on the contact which you want share, click on "Share contact > MMS", the contact's information will be automatically converted to MMS，and according to the prompts on screen to send MMS.

  • Page 73: How To Change Message Tone

    8.13 How to change message tone? Enter “Message > Menu > Settings > Notifications Settings > Tone“to choose the Message tone。 Change “Default notification tone”in “Settings ＞ Sound”,will not change Message tones. 8.14 How to delete email account? In the Email interface, click” Settings” to select the account to be deleted. Click “Remove account”...

  • Page 74: Call And Contacts

    9 Call and Contacts Why the 4G signal is displayed on screen but can not make calls? If the problem happens when 4G is opened, you may turn 4G off. Reason : Although there is 4G signal, but voice calls is depend on 2G network(CSFB), it need 2G \4G network coordinate.

  • Page 75: How To Turn Off The Screen-Off Function In Call

    If still having problems, please contact customer service or bring purchase invoice to service center for inspection. Huawei will release the latest software version on the official website. Go to the official website to download the software according to your model type; or update software verion via online upgrade method, to get a better user experience.

  • Page 76: How To Delete Preloaded Ringtones

    How to delete preloaded ringtones? Preloaded ringtones can not be deleted. How to export contacts to other phones using the SIM card? Go to the contacts list, open the options menu and select “Import/Export”, copy contact from phone to SIM card. Export the phone's contacts to the SIM card by following the on-screen prompts.

  • Page 77: How To Set The Picture For One Contact

    9.11 How to set the picture for one contact? Photos cannot be set for contacts stored on the SIM card. Photos can only be set for contacts stored on the phone. Go to the contact's details page and touch the contact photo box. Select an image, adjust the image following the on-screen prompts and then save the settings.

  • Page 78: How To Set Ringtones Increases Gradually

    9.17 How to set ringtones increases gradually? Your phone do not have this setting. 9.18 How to add multiple numbers for one contact? Select a contact from the contact list, enter the edit page and select “Add phone number”. Only contacts stored on the phone can customize the new entry name. 9.19 How to select the storage location for contacts? Entet into “Contact”,click on “Add contact”,select “Card”...

  • Page 79: Can Not Make Or Receive Calls

    Some third-part contact software are Conflict with system, please uninstall the third-part contact software, then, try again. 9.24 Can not make or receive calls? Please check Successively: Phone signal is normal or not Phone is turned on flight mode or not SIM card arrears or not If the above test results were not the problem, restart the phone and try again If the problem persists, please contact customer service or bring purchase invoice to...

  • Page 80: How Many Phones Can Store Call Records

    9.28 How many phones can store call records? In Android system, call recorded in the form of files and stored in the internal storage space, because the files are small, does not occupy much space. So in theory, you can find all the phone call records.

  • Page 81: How To Edit The Sms For Rejected Incoming Calls

    9.33 How to edit the SMS for rejected incoming calls? On the “Dialer” screen, touch the option menu. Go to “Call settings > Reject calls with SMS”. Edit a text message and touch “OK”. 9.34 How to set up all outgoing call barring? On the “Dialer”...

  • Page 82: How To Delete Intercepted Phone Records

    9.39 How to delete intercepted phone records? Click on “Phone Manager > Harassment filter, select “calls”, delete the phone record that needed, click”Delete”. 9.40 How to fast mute when incoming calls? When there is an incoming call, you can press the volume button or the power button to achieve rapid mute.

  • Page 83: Storage And File Manage

    10 Storage and file manage 10.1 Why the actual memory is less than the declared memory？ When using a mobile phone, the mobile phone systems and the processes that run in the background will take up a certain of memory,which makes the actual memory less than the decleared memory.

  • Page 84: How To Find The Default Save Path Of The Usual Files

    Note: The figures are for your reference only. The actual screens may vary. Clear up memory space: If the “Phone Manager” is preset, please click “Phone Manager”. Click Storage cleaner > smart scan and follow the prompt in the screen. If the above method is invalid, we suggest you restore to the factory settings after backing up the important data.

  • Page 85: Remove The Microsd Card Causes Loss Of Data

    Check if the microSD can be readed by card reader or in the other phone. SD card data format is not compatible with the phone, this mobile phone only support FAT/FAT32 format. it is recommended to format the SD card on other mobile phones or computers to try again.

  • Page 86: How To Move The File To The Microsd Card

    10.9 How to move the file to the microSD card? For files stored in the internal storage space, you can refer to the following way, the file will be moved to the microSD card. Note: The figures are for your reference only. The actual screens may vary. 10.10 How to format the microSD card? To enter the settings interface, click "Storage >...

  • Page 87: Document Can Be Classified By Files App

    10.12 Document can be classified by Files app? Open the "Files", switch to the classified file page. The file will be divided into audio, videos, Images, documents, Achieves, Applications and other types for convenient file management. 10.13 How to view mobile phone related information? From “Settings >...

  • Page 88: Backup Recovery And Update

    If you still fail to update, it is recommended to restart the phone or backup important data and then restore the factory settings. If the problem still persists, please contact Huawei customer service or take your phone and purchase invoice to a service center for inspection.

  • Page 89: How To Restore Factory Settings

    Wi-Fi or mobile data connection. Make sure that your phone has enough space before update. You can also access to HUAWEI's official software download website to download the latest software update package to update.

  • Page 90: How To Backup Contacts To Microsd Card

    11.10 How to backup contacts, messages and other personal data to HUAWEI cloud account? Click the HUAWEI cloud service. Use your HUAWEI cloud account to log in, click the switches of the contacts, messages and other data, turn on the automatic backup 11.11 Local backup progress is stuck, the speed is slow.

  • Page 92: Location Service And Gps Navigation

    If the problem persists, please contact navigation software customer service, or change other navigation software. If the problem persists, please contact Huawei customer service or take your phone and purchase invoice to a service center for inspection. 12.3 How to activate GPS navigation? To switch on or off the GPS Navigation, pull down the notification bar and click GPS switch.

  • Page 93: How To Use Off-Line Navigation

    12.5 How to use off-line navigation? Open navigation software and download the off-line map file. Wi-Fi is suggested during downloading. Off-line navigation service can be used after downloading. Mobile data is not required during off-line service, but mobile phone still needs to connect to GPS satellite, it means the GPS switch needs to turn on and the phone needs to be placed outdoors.

  • Page 94: What Is Gps

    If the problem still persists, please restart the mobile phone and try again. 12.11 What is GPS? GPS( Global Positioning System) is a system using satellite to locate and navigate globally and real-timely. 12.12 Does mobile GPS charge fees? Only use mobile GPS Navigation which does not connect to network is free. But that search for information or download map data will consume mobile data and cause network operator charge.

  • Page 95: Gps Signal Loss

    Enter “Settings>Location >Mode>High accuracy” and select using Wi-Fi or mobile network to locate. If the problem still cannot be solved, please use another navigation software and try again. If the other softwares have the same problem, please call customer service hotline or take the mobile phone and invoice to the Customer Service Centre to check.

  • Page 96: Accessory

    13 Accessory 13.1 Accessory list Handset: 1 pcs Battery (2200mAh, buildin): 1 pcs Charger (5V,1A): 1 pcs USB Cable: 1 pcs Card needle: 1 pcs Packing material: (Color box, Quick Start Guide, Warranty card, Label etc.)

  • Page 97: Others

    14 Others 14.1 Product Specifications Special 14.1.1 The basic Specification parameters of each model HUAWEI GR3 Prameters -English20160216.xlsx 14.1.2 Supplier list of key components Tang o K ey p art l i st 1212. xl sx 14.1.3 The prinstall third party APP list R ussi an &...

  • Page 98: Mobile Illustrates

    14.1.5 Mobile illustrates...
  • Page 99 Dual SIM Card Model: TAG-L21, TAG-L22, TAG-L23 Single Card Model: TAG-L01, TAG-L03, TAG-L13...

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