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Panasonic KX-TDA15 User Manual
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Panasonic KX-TDA15 User Manual

Hybrid ip-pbx
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Hybrid IP-PBX

User Manual

KX-TDA15
Model No.
Thank you for purchasing a Panasonic Hybrid IP-PBX.
Please read this manual carefully before using this product and save this manual for future use.
PSMPR Software File Version 4.0000 or later

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Summary of Contents for Panasonic KX-TDA15

  • Page 1: User Manual

    Hybrid IP-PBX User Manual KX-TDA15 Model No. Thank you for purchasing a Panasonic Hybrid IP-PBX. Please read this manual carefully before using this product and save this manual for future use. PSMPR Software File Version 4.0000 or later...

  • Page 2: Feature Highlights

    Call Record Easy Operation (Station Message Detail Recording) If you are using a certain Panasonic telephone that is equipped with a Navigator Key/Jog Dial This PBX can record or print out call and a display, it helps you to access the desired information: date, time, extension no., dialled...
  • Page 3 Built-in Simplified Voice Message You can set incoming calls to be redirected to your message box to let callers leave voice messages when you are unable to answer the phone. Hello, this is 204. Please leave your message. 1.5.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) (Page 90) User Manual...

  • Page 4: Important Notice

    In This Manual, • The following abbreviations are used: APT → Analogue Proprietary Telephone Display PT → Proprietary Telephone with a Display DPT → Digital Proprietary Telephone IP-PT → IP Proprietary Telephone PS → Portable Station PT → Proprietary Telephone SLT →...

  • Page 5: Important Information

    UNPLUG THIS UNIT FROM THE AC OUTLET IF IT EMITS SMOKE, AN ABNORMAL SMELL OR MAKES UNUSUAL NOISE. THESE CONDITIONS CAN CAUSE FIRE OR ELECTRIC SHOCK. CONFIRM THAT SMOKE HAS STOPPED AND CONTACT AN AUTHORISED PANASONIC FACTORY SERVICE CENTRE. • WHEN RELOCATING THE EQUIPMENT, FIRST DISCONNECT THE TELECOM CONNECTION BEFORE DISCONNECTING THE POWER CONNECTION.
  • Page 6 Panasonic Communications Company (U.K.) Ltd. declares that this equipment is in compliance with the essential requirements and other relevant provisions of Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC. Declarations of Conformity for the relevant Panasonic products described in this manual are available for download by visiting: http://www.doc.panasonic.de...
  • Page 7 Contact your telephone company. If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the outside lines until it has been serviced by an authorised Panasonic Factory Service Centre. •...
  • Page 8 Information on Disposal for Users of Waste Electrical & Electronic Equipment (private households) • This symbol on the products and/or accompanying documents means that used electrical and electronic products should not be mixed with general household waste. For proper treatment, recovery and recycling, please take these products to designated collection points, where they will be accepted on a free of charge basis.
  • Page 9 For Future Reference Please print, record, and retain the following information for future reference. Note The serial number of this product can be found on the label affixed to the unit. You should record the model number and the serial number of this unit as a permanent record of your purchase to aid in identification in the event of theft.

  • Page 10: Table Of Contents

    Table of Contents Operation....................13 Before Operating the Telephones..................14 1.1.1 Before Operating the Telephones ..................14 Making Calls ........................25 1.2.1 Basic Calling ........................25 1.2.2 Easy Dialling ........................30 1.2.3 Redial ..........................33 1.2.4 When the Dialled Line is Busy or There is No Answer............34 1.2.5 Accessing the ISDN Service (ISDN Service Access) ............41 1.2.6...
  • Page 11 1.7.7 Preventing Other People from Joining Your Conversation (Executive Busy Override Deny) ..117 1.7.8 Turning on the Background Music (BGM)............... 118 1.7.9 Protecting Your Line against Notification Tones (Data Line Security)......119 1.7.10 Checking the Time Service Status ................. 120 1.7.11 Setting the Parallelled Telephone to Ring (Parallelled Telephone) .........
  • Page 12 4.1.1 Troubleshooting.......................198 Feature Number Table ....................201 4.2.1 Feature Number Table.....................201 What is This Tone? .......................212 4.3.1 What is This Tone?......................212 Revision History......................216 4.4.1 PSMPR Software File Version 2.2xxx ................216 4.4.2 PSMPR Software File Version 3.0xxx ................217 4.4.3 PSMPR Software File Version 4.0xxx ................218 Index ......................

  • Page 13: Operation

    Section 1 Operation This chapter shows you step by step how to use each feature. Read this chapter to become familiar with the many useful features of this PBX. User Manual...

  • Page 14: Before Operating The Telephones

    What Kind of Telephone Can Be Used? You can use a single line telephone (SLT), such as a rotary pulse telephone or a Panasonic proprietary telephone (PT) such as the KX-T7636 or KX-NT136. You can also use a Panasonic Portable Station (PS) such as the KX-TCA255 or KX-TD7690.
  • Page 15 (Appendix). Display In this manual, you will see "the display ...". This refers to the display of a Panasonic proprietary telephone. If your telephone is not a Panasonic display proprietary telephone, the message will not be displayed. If you use a Panasonic display proprietary telephone, the display helps you confirm the settings. Some proprietary telephones also give you easy access to features.
  • Page 16 1.1 Before Operating the Telephones Examples The displays and the illustrations shown as examples are from a telephone connected to the KX-TDA15. Restrictions Some features may be restricted at your extension depending on system programming and the type of telephone being used.

  • Page 17: When You Use A Panasonic Proprietary Telephone

    When You Use a Panasonic Proprietary Telephone If you use a Panasonic proprietary telephone and the Console, they may have some of the useful feature buttons described below. For a PS user, refer to "Operating Instructions" for PS. These buttons make operations simple.
  • Page 18 1.1 Before Operating the Telephones INTERCOM: Soft Buttons: INTERCOM Used to make or receive intercom calls. Used to select the item displayed on the bottom of the display. INT’ MONITOR: AUTO ANS (Auto Answer)/MUTE: AUTO ANS Used for hands-free dialling. You can Used to receive an incoming call in MONITOR monitor the party's voice in hands-free...
  • Page 19 1.1 Before Operating the Telephones FLASH/RECALL: CONF (Conference): FLASH/ CONF Used to disconnect the current call and Used to establish a multiple party RECALL make another call without hanging up. conversation. This button also functions as a CANCEL button while on-hook. VOICE CALL/MUTE: Call Forwarding (FWD)/Do Not Disturb VOICE CALL...
  • Page 20 1.1 Before Operating the Telephones RELEASE: Navigator Key/Jog Dial/Volume Key: RELEASE Used to disconnect the line. Used to adjust the volume and the display contrast or select desired items. Programmable Feature (PF): MODE: Located on the upper part of the CO Used to shift the display to access various MODE (PF)
  • Page 21 1.1 Before Operating the Telephones Buttons Feature Single-CO (S-CO) Used to access a specified outside line for making or receiving outside calls. Used to access an extension with one touch. Direct Station Selection (DSS) It is also possible to be changed to the other feature button. One-touch Dialling Used to access a desired party or system feature with one touch.
  • Page 22 1.1 Before Operating the Telephones Buttons Feature Answer Used to answer an incoming call. Used to disconnect the line during or after a conversation or to complete a Call Release Transfer. Used to change the toll restriction/call barring level of other extension users Toll Restriction/Call Barring temporarily.

  • Page 23: How To Follow The Steps

    1.1 Before Operating the Telephones How to Follow the Steps An example of system operation is shown below. Calling Another Extension Feature title To call an extension (Intercom Call) PT/SLT/PS PT and SLT Operation steps extension no. The description of the icons are explained on (DSS) "Icon Descriptions".

  • Page 24: Connection Example

    1.1 Before Operating the Telephones Connection Example This diagram shows you a connection example. Private IP Network Telephone Company Computer Router Hybrid IP-PBX Computer Batteries IP Proprietary Telephone Single Line Telephone Computer IP Softphone Fax Machine Analogue DSS Console Printer Proprietary Telephone Computer...

  • Page 25: Making Calls

    1.2 Making Calls Making Calls 1.2.1 Basic Calling – Calling Another Extension – Calling an Outside Party – Making a Call to a Private Network (TIE Line Access) – Using an Account Code (Account Code Entry) Calling Another Extension To call an extension (Intercom Call) PT and SLT PT/SLT/PS extension no.

  • Page 26: Calling An Outside Party

    1.2 Making Calls To call an operator (Operator Call) You can call an extension or a group assigned as the operator. PT/SLT/PS Enter 9 or 0. Off-hook. • The operator call number (default) varies depending on country/area. Calling an Outside Party You have to seize an outside line before dialling an outside phone number because external calls are made via your PBX.
  • Page 27 1.2 Making Calls To select the specified outside line PT and PT/PS outside phone no. (S-CO) Off-hook. Press S-CO. Talk. Dial outside phone number. • Each of the S-CO button or G-CO button light shows the current status as follows: Off: The line is idle.
  • Page 28 1.2 Making Calls • * Which type of telephone number must be entered depends on the settings of your PBX. To call with one touch PT and SLT PT/PS (NDSS) Off-hook. Press NDSS. Talk. • To start monitoring another PBX extension after customising an NDSS button, go off- hook, press the NDSS button, and go on-hook.
  • Page 29 1.2 Making Calls • A Panasonic proprietary telephone extension user can enter an account code during a conversation and when hearing reorder tone after the other party hangs up. • Account codes may use the digits "0" through "9". •...

  • Page 30: Easy Dialling

    1.2 Making Calls 1.2.2 Easy Dialling This is convenient for frequently dialled phone numbers. – With a One-touch Button (One-touch Dialling) – Using Numbers Stored at Your Extension (Personal Speed Dialling) – Using Numbers Stored in the PBX (System Speed Dialling) –...
  • Page 31 1.2 Making Calls To dial PT/SLT AUTO DIAL personal speed STORE dialling no. Enter Off-hook. Press AUTO DIAL Dial personal speed or enter dialling number (2 digits). • To call using a directory, refer to "1.12.2 Using the Directories". Using Numbers Stored in the PBX (System Speed Dialling) You can make calls using speed dialling numbers stored in the PBX.
  • Page 32 1.2 Making Calls To set/cancel PT/SLT/PS Cancel C.Tone On-hook. Off-hook. Enter 740. Enter 1 to set or 0 to cancel. To dial PT/SLT/PS Off-hook. • To call another party, dial the desired party's phone number before the preprogrammed number is dialled. •...

  • Page 33: Redial

    1.2 Making Calls 1.2.3 Redial This is convenient when calling the same outside party again. – Redialling the Last Number You Dialled (Last Number Redial) Redialling the Last Number You Dialled (Last Number Redial) PT/SLT/PS REDIAL Off-hook. Press REDIAL or enter #. •...

  • Page 34: When The Dialled Line Is Busy Or There Is No Answer

    1.2 Making Calls 1.2.4 When the Dialled Line is Busy or There is No Answer – Reserving a Busy Line (Automatic Callback Busy) – Setting Callback on an ISDN Line (Completion of Calls to Busy Subscriber [CCBS]) – Sending a Call Waiting Notification (Call Waiting) –...
  • Page 35 1.2 Making Calls To answer the callback ringing from an idle outside line PT/SLT/PS While hearing a callback ringing outside phone no. Off-hook. Dial outside phone Talk. number. • If you do not answer the callback ringing within 10 seconds, this feature will be cancelled. To cancel callback ringing (Automatic Callback Busy Cancel) PT/SLT/PS C.Tone...
  • Page 36 1.2 Making Calls To answer while hearing a callback ringing PT/SLT/PS Off-hook. To cancel (CCBS Cancel) PT/SLT/PS C.Tone Off-hook. Enter On-hook. • If you do not answer within a specified time period, this feature will be cancelled. • Availability of this feature depends on the ISDN service of your telephone company. Sending a Call Waiting Notification (Call Waiting) You can inform the called party that your call is waiting.
  • Page 37 1.2 Making Calls Leaving a Message Waiting Indication/Calling Back the Caller Who Left an Indication (Message Waiting) For a caller When the called extension is busy or does not answer your call, you can leave a notification so that the called party may call you back. For a called extension As a message receiver, the Message button light or Message/Ringer Lamp lets you know that a call has been received.
  • Page 38 1.2 Making Calls For a called extension To check the left message and call back PT/PS While on-hook MESSAGE Off-hook. Talk. Press MESSAGE until the desired extension appears. To call back PT/SLT/PS MESSAGE Talk. Off-hook. Press MESSAGE or enter 70 and then 2. To clear message waiting indications left on your extension PT/SLT/PS your...
  • Page 39 1.2 Making Calls Customising Your Phone • 3.1.3 Customising the Buttons Create or edit a Message button or Message for Another Extension button. Joining an Existing Call (Executive Busy Override) The preprogrammed extension can call someone who is busy on the telephone and establish a three-party conversation.
  • Page 40 1.2 Making Calls For the originating extension To talk to each party alternately PT/PS During a conversation To continue TRANSFER Talk to the Press TRANSFER. other party. • You can also deny others the possibility of joining your conversation (Default: Allow). Refer to "1.7.7 Preventing Other People from Joining Your Conversation (Executive Busy Override Deny)".

  • Page 41: Accessing The Isdn Service (Isdn Service Access)

    1.2 Making Calls 1.2.5 Accessing the ISDN Service (ISDN Service Access) You can access services provided by the ISDN. To access PT/PS (If all required digits are stored.) (ISDN Service) outside line (Requires to dial service code additional digits.) (ISDN Service) (ISDN Service) Off-hook.

  • Page 42: Alternating The Calling Method (Alternate Calling-Ring/Voice)

    1.2 Making Calls 1.2.6 Alternating the Calling Method (Alternate Calling—Ring/ Voice) The caller can alternate the alerting method, either ring or Ring voice, when making an intercom call. Ring Hello On the other hand, any extension can set the alerting method, either ring or voice, when receiving an intercom call.

  • Page 43: Calling Without Restrictions

    1.2 Making Calls 1.2.7 Calling without Restrictions – Using Your Calling Privileges at Another Extension (Remote COS Access) Using Your Calling Privileges at Another Extension (Remote COS Access) You can use your calling privileges (Class of Service) at another extension. You may override restrictions which have been set.

  • Page 44: To Access Another Party Directly From Outside (Direct Inward System Access [Disa])

    1.2 Making Calls 1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access [DISA]) – Calling through DISA Calling through DISA When outside callers access extensions in the PBX, a prerecorded message greets the caller and gives information about how to access an extension.
  • Page 45 1.2 Making Calls To call an outside party From Outside Telephone PIN: Personal Identification Number In No Security Mode DISA outside phone no. phone no. R.B.Tone & DISA message Off-hook. Dial DISA Dial outside phone phone number. number. Seize outside line before dialling outside phone number.
  • Page 46 1.2 Making Calls • WARNING There is a risk that fraudulent telephone calls will be made using the Outside-to- Outside Call feature of DISA. The cost of such calls will be billed to the owner/renter of the PBX. To protect the PBX from this kind of fraudulent use, we strongly recommend: Enabling DISA security (Trunk Security or All Security).

  • Page 47: Setting Your Telephone From Another Extension Or Through Disa (Remote Setting)

    1.2 Making Calls 1.2.9 Setting Your Telephone from Another Extension or through DISA (Remote Setting) You can set the following features on your telephone from another extension or through DISA. • Call Forwarding (FWD)/Do Not Disturb (DND) • Changing the Log-in/Log-out Status of Extensions •...

  • Page 48: Receiving Calls

    1.3 Receiving Calls Receiving Calls 1.3.1 Answering Calls PT/SLT/PS Off-hook. Talk. Select one of the following methods: · Lift the handset to receive the preferred line. (Default: Ringing line is selected.) · Press the SP-PHONE button. · Press the flashing CO, INTERCOM or ICD Group button directly. ·...

  • Page 49: Answering Hands-Free (Hands-Free Answerback)

    1.3 Receiving Calls 1.3.2 Answering Hands-free (Hands-free Answerback) You can answer an incoming call without going off-hook as soon as the line is connected. When an intercom call arrives, you will hear the caller talking without the phone ringing. When an outside call arrives, you will hear the caller talking after a preprogrammed number of rings.

  • Page 50: Answering A Call Ringing At Another Telephone (Call Pickup)

    1.3 Receiving Calls 1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup) – Answering a Call from Another Telephone (Call Pickup) – Denying Other People the Possibility of Picking Up Your Calls (Call Pickup Deny) Answering a Call from Another Telephone (Call Pickup) You can answer an incoming call that is ringing at another extension or group from your phone without leaving your desk.

  • Page 51: Answering A Call Via An External Speaker (Trunk Answer From Any Station [Tafas])

    1.3 Receiving Calls 1.3.4 Answering a Call via an External Speaker (Trunk Answer From Any Station [TAFAS]) You can be notified of incoming outside calls through an external speaker. These calls can be answered from any extension. Through an external speaker PT/SLT/PS While hearing a tone C.Tone...

  • Page 52: Using The Answer/Release Button

    1.3 Receiving Calls 1.3.5 Using the ANSWER/RELEASE Button The ANSWER and RELEASE buttons are convenient for operators using headsets. With the ANSWER button, you can answer all incoming calls. With the RELEASE button, you can disconnect the line during or after a conversation, or complete transferring a call.
  • Page 53 1.3 Receiving Calls To transfer an outside call to an extension with a one-touch operation During a conversation The called RELEASE party answers. (DSS) Press DSS. Press RELEASE. The other party is placed on hold and the destination extension is called immediately. To end a conversation During a conversation RELEASE...

  • Page 54: Identifying Malicious Calling Parties (Malicious Call Identification [Mcid])

    1.3 Receiving Calls 1.3.6 Identifying Malicious Calling Parties (Malicious Call Identification [MCID]) You can ask your telephone company to trace a malicious calling party during a conversation or after the calling party hangs up. You will receive the information on the malicious call later on. To request MCID PT/SLT/PS During a conversation or when hearing a reorder tone after the calling party hangs up.

  • Page 55: During A Conversation

    1.4 During a Conversation During a Conversation 1.4.1 Transferring a Call (Call Transfer) – Transferring to an Extension in the PBX – Transferring to an Outside Party Using the PBX Service – Transferring a Call Using the ISDN Service (Call Transfer [CT]—by ISDN) •...

  • Page 56: Transferring To An Outside Party Using The Pbx Service

    1.4 During a Conversation To transfer with one touch (One-touch Transfer) PT/PS During a conversation with an outside party (DSS) Press DSS. Talk. On-hook. You do not have to inform the destination extension about where the call has been transferred from. This can be disregarded. •...
  • Page 57 1.4 During a Conversation • Time limit Both the caller and the transferred party will hear an alarm tone fifteen seconds before a specified time period. • To return to the held call before the destination answers, press the TRANSFER button, corresponding CO, ICD Group or INTERCOM button, or the hookswitch.
  • Page 58 1.4 During a Conversation • To retrieve the held call, press the TRANSFER button, Recall/hookswitch. • Even if you go on-hook while transferring a call, it is transferred. • After the call is transferred, the line becomes idle. Customising Your Phone •...

  • Page 59: Holding A Call

    1.4 During a Conversation 1.4.2 Holding a Call – Holding – Holding in a System Parking Zone (Call Park) Holding There are two types of hold. The difference between them is that other people can retrieve your held call (Regular Hold) or not (Exclusive Call Hold). As they can be alternated, ask your manager what the current mode is.
  • Page 60 1.4 During a Conversation To retrieve a call (Call Hold Retrieve) PT/SLT/PS At the holding extension (Call Hold Retrieve) (CO) INTERCOM A confirmation tone is heard. Off-hook. Talk. Press flashing CO or INTERCOM, or enter To retrieve an outside call from another extension—only Regular Hold (Call Hold Retrieve–Specified with a held line number) (CO) A confirmation...
  • Page 61 1.4 During a Conversation • If Automatic Call Hold has been preprogrammed, you can put the current call on hold automatically by pressing another CO, ICD Group or INTERCOM button to make or answer another call. Holding in a System Parking Zone (Call Park) You can put a call on hold in a common parking zone of the PBX so that any extension can retrieve the parked call.
  • Page 62 1.4 During a Conversation To retrieve (Call Park Retrieve) PT/PS (Call Park) Press a flashing Call Park. PT/SLT/PS stored parking zone no. C.Tone Enter Dial stored parking Talk. Off-hook. zone number (2 digits) . • If a call is parked automatically, confirm the parking zone number on the display. •...

  • Page 63: Talking To Two Parties Alternately (Call Splitting)

    1.4 During a Conversation 1.4.3 Talking to Two Parties Alternately (Call Splitting) When talking to one party while the other party is on hold, you can swap the calls back and forth (alternately). To alternate between the parties leaving one party on hold temporarily PT/PS During a conversation (DSS)
  • Page 64 1.4 During a Conversation To leave the conversation and then let the two parties talk PT/PS During a conversation (DSS) TRANSFER TRANSFER C.Tone extension no. Press TRANSFER. Press DSS or dial the other Talk to the Press TRANSFER. On-hook. party's extension number. other party.

  • Page 65: Answering Call Waiting

    1.4 During a Conversation 1.4.4 Answering Call Waiting – Answering Call Waiting in the PBX – Answering Call Waiting from the Telephone Company Answering Call Waiting in the PBX During a conversation, a call waiting tone or voice announcement through the speaker or the handset occurs when an outside call has been received or another extension is letting you know a call is waiting.
  • Page 66 1.4 During a Conversation After talking to the new party (second call), you can disconnect (2.1) or hold (2.2) it and then retrieve the first call. 2.1 To disconnect the second call and then talk to the original party PT/PS (CO) During a conversation (ICD Group)
  • Page 67 1.4 During a Conversation During a conversation C.Tone Talk to the Press Recall/ Enter hookswitch. original party. C.Tone Talk to the On-hook. Off-hook. Enter new party. • Depending on the type of your telephone, you may be able to talk to the other party using the speaker and the microphone (Off-hook Call Announcement [OHCA]), or you can receive an announcement through the handset (Whisper OHCA), if you are having a conversation using the handset.

  • Page 68: Answering Call Waiting From The Telephone Company

    1.4 During a Conversation Answering Call Waiting from the Telephone Company This is an optional telephone company service. You can receive a call waiting tone. For details, consult your telephone company. PT/SLT/PS PT/PS While hearing a tone While hearing a tone TRANSFER FLASH/ RECALL...

  • Page 69: Multiple Party Conversation

    1.4 During a Conversation 1.4.5 Multiple Party Conversation – Adding Other Parties during a Conversation (Conference) – Leaving a Conference (Unattended Conference) – Leaving a Conference (Leaving Three-party Conference) – Letting a Third Party Join Your Call (Privacy Release) – Adding a Third Party during a Conversation Using the ISDN Service (Three-party Conference [3PTY]—...
  • Page 70 1.4 During a Conversation During a conversation desired phone no. C.Tone Talk to the Press Recall/ Dial desired Press Recall/ Enter 3. hookswitch. phone number. hookswitch. new party. Seize outside line before dialling outside phone number. Talk with multiple parties. To establish a conference call when receiving a call from an outside party during a two-party conversation PT/PS...
  • Page 71 1.4 During a Conversation To add four or more parties to a conference PT/PS During a conversation To continue desired CONF CONF phone no. C.Tone Press CONF. Dial desired Talk. Press CONF. Talk. phone number. Seize outside line before dialling outside phone number. To add another party on hold to a conference PT/PS During a 3- to 7-party conference...
  • Page 72 1.4 During a Conversation To disconnect one party and then talk to the other in a three-party conversation PT/PS During a conversation (CO) (ICD Group) FLASH/ TRANSFER RECALL INTERCOM Talk. Press TRANSFER once Press FLASH/RECALL.* Press the flashing CO, or twice to establish a ICD Group or INTERCOM conversation with the corresponding to the party...
  • Page 73 1.4 During a Conversation To return while others are talking PT/PS INTERCOM (CO) (ICD Group) Press flashing green CO, ICD Group or INTERCOM. To complete a conversation PT/PS During a conversation On-hook. • Time limit Both parties will hear an alarm tone before a specified timeout. The originating extension user will hear an alarm tone before timeout.
  • Page 74 1.4 During a Conversation To leave a conference involving two outside parties PT/PS During a three-party conference TRANSFER On-hook. Press TRANSFER. During a three-party conference Press Recall/hookswitch. On-hook. • To leave a conference call involving two outside parties and have the conversation continue, your extension must be enabled to transfer calls to outside lines through COS programming.
  • Page 75 1.4 During a Conversation • Only an S-CO button can be used for this operation. • You can leave a three-party conversation and let the two other parties talk by simply going on- hook. Adding a Third Party during a Conversation Using the ISDN Service (Three-party Conference [3PTY]—by ISDN) PT/PS During a conversation...
  • Page 76 1.4 During a Conversation During a conversation desired phone no. C.Tone Enter Talk to the Press Recall/ Dial desired Press Recall/ hookswitch. phone number. hookswitch. new party. Seize outside line before dialling outside phone number. C.Tone Enter 3. Talk with multiple parties. To complete a conversation PT/SLT/PS During a conversation...

  • Page 77: Mute

    1.4 During a Conversation 1.4.6 Mute You can disable the microphone or the handset to consult privately with others in the room while listening to the other party on the phone through the speaker or the handset. To set/cancel During a conversation AUTO ANS MUTE VOICE CALL...

  • Page 78: Letting Other People Listen To The Conversation (Off-Hook Monitor)

    1.4 During a Conversation 1.4.7 Letting Other People Listen to the Conversation (Off-hook Monitor) You can let other people in the room listen to the conversation through the speaker while continuing the conversation using the handset. To set/cancel During a conversation using the handset SP-PHONE Press SP-PHONE.

  • Page 79: Using The Headset (Headset Operation)

    1.4 During a Conversation 1.4.8 Using the Headset (Headset Operation) You can have a conversation using a headset. In this case, you must select "Headset on" in programming mode or set the Headset button on (red) in advance. This feature is also known as Handset/Headset Selection. To talk using the headset SP-PHONE Press SP-PHONE.
  • Page 80 1.4 During a Conversation Customising Your Phone • 3.1.2 Settings on the Programming Mode—Headset Operation Select the equipment to use. • 3.1.3 Customising the Buttons Create or edit a Headset button. User Manual...

  • Page 81: Before Leaving Your Desk

    1.5 Before Leaving Your Desk Before Leaving Your Desk 1.5.1 Forwarding Calls – Forwarding Your Calls (Call Forwarding [FWD]) – FWD/DND Settings Using Fixed FWD/DND Button – Forwarding Your Calls Using ISDN Service (Call Forwarding [CF]—by ISDN) Forwarding Your Calls (Call Forwarding [FWD]) You can have your incoming calls forwarded to a specified destination.
  • Page 82 1.5 Before Leaving Your Desk To set/cancel PT/SLT/PS Cancel Both Calls All Calls Outside Calls Busy No Answer Intercom Calls Busy/No Answer Off-hook. Enter Enter 0 to 2 as Enter required you desire. number. For "Cancel", go on-hook directly after entering 0. destination extension no.
  • Page 83 1.5 Before Leaving Your Desk To set the timer for "No Answer" and "Busy/No Answer" PT/SLT/PS time C.Tone Enter 713. On-hook. Off-hook. Enter time (seconds [2 digits]). To set/cancel (Call Forwarding [FWD] for your Incoming Call Distribution Group) ICD Group: Incoming Call Distribution Group PT/SLT/PS Both Calls ICD Group...
  • Page 84 1.5 Before Leaving Your Desk • The system has two modes: (1) FWD/DND Cycle Switch Mode and (2) FWD/DND Setting Mode. Ask your manager what mode your system is in if you are not sure. When in FWD/DND Cycle Switch Mode: Pressing the FWD/DND button (fixed button) while in idle status will cycle the setting as shown below: When in FWD/DND Setting Mode:...
  • Page 85 1.5 Before Leaving Your Desk FWD/DND Settings Using Fixed FWD/DND Button Using a proprietary telephone (PT), you can easily switch the FWD/DND status, and set the forward destination for outside/intercom calls with the FWD/DND button (fixed button). It is also possible to set outside telephone numbers (e.g., your cellular phone) as forward destinations for up to 4 Virtual PSs* in an Incoming Call Distribution (ICD) Group, to ring together with other ICD Group members for calls to the group.
  • Page 86 1.5 Before Leaving Your Desk • When you switch the FWD/DND status, any FWD destination that was set previously is not cleared. To set and clear FWD/DND for outside/intercom calls While on-hook (when in FWD/DND Setting Mode) Outside Calls AUTO DIAL FWD/DND STORE Intercom Calls...
  • Page 87 1.5 Before Leaving Your Desk • * You can enter the time as a 1–3 digit number. For example, 15 seconds can be entered as "15" or "015". To set forwarding status and outside destinations to ring in parallel for outside calls to an ICD Group While on-hook (when in FWD/DND Setting Mode) Virtual PS 1...
  • Page 88 1.5 Before Leaving Your Desk Forwarding Your Calls Using ISDN Service (Call Forwarding [CF]—by ISDN) All calls are forwarded to an outside party using ISDN. The following types of call forwarding are provided by the ISDN service. – Unconditional (Call Forwarding Unconditional [CFU]) –...
  • Page 89 1.5 Before Leaving Your Desk To confirm the condition PT/PS outside your MSN line no. Off-hook. Enter 7 5. Enter your multiple Enter #. Enter outside line subscriber number number (3 digits). (MSN). The display shows the selected type. C.Tone Enter 1.

  • Page 90: Using Voice Messaging (Built-In Simplified Voice Message [Svm])

    1.5 Before Leaving Your Desk 1.5.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) Your PBX can provide you with answering machine service if an SVM card is installed. Your extension is assigned a message box, into which callers can leave voice messages for you. After callers reach your message box, they will hear your personal greeting message.
  • Page 91 1.5 Before Leaving Your Desk Recording a Normal Greeting Message To record PT/SLT/PS C.Tone Off-hook. Enter Enter 1. Record message. Example: "You have reached John. I am sorry I cannot take your call right now. Please leave a message." AUTO DIAL A confirmation Clear tone is heard.
  • Page 92 1.5 Before Leaving Your Desk To clear PT/SLT/PS C.Tone Off-hook. On-hook. Enter Enter 0. Recording a Greeting Message for Each Time Mode In addition to a normal greeting message, you can record a specific greeting message for each time mode (day/lunch/break/night).
  • Page 93 1.5 Before Leaving Your Desk To play back PT/SLT/PS Night Lunch C.Tone Break Enter 2. Off-hook. Enter Enter 8. Enter the desired time mode. A confirmation Clear tone is heard. The greeting message is played back. Rerecord On-hook. Enter 0 or 1 while the greeting message is being played back.
  • Page 94 1.5 Before Leaving Your Desk Redirecting Your Calls to Your Message Box You can set incoming calls to be redirected to your own message box so that callers can leave voice messages when you cannot answer the phone. To set/cancel PT/SLT/PS Both Calls Cancel...
  • Page 95 1.5 Before Leaving Your Desk Leaving Voice Messages If the extension user you called is not able to answer your call, and your call is redirected to the message box, you will hear the greeting message. Then, you can leave a voice message for that extension. It is also possible to leave a voice message directly in the message box of a desired extension by following the steps below: To leave a voice message directly to another extension's message box...
  • Page 96 1.5 Before Leaving Your Desk Listening to Voice Messages Left by Callers When a caller leaves a voice message, information about that caller is also recorded as the SVM Log. The SVM Log can be viewed using the display of a PT or PS by pressing the Message button. To listen to voice messages PT/PS While on-hook...
  • Page 97 1.5 Before Leaving Your Desk • Various operations are available by entering numbers while you are listening to a recorded voice message using any of the methods described above. The available options are as follows: Operation No. Operation To play back the voice message from the beginning To go to the next voice message To clear the voice message (Press the AUTO DIAL/STORE button or enter 1 to confirm.)
  • Page 98 1.5 Before Leaving Your Desk To listen to voice messages while your display is locked PT/SLT/PS PIN: Personal Identification Number your extension PIN extension no. extension no. C.Tone & D.Tone Off-hook. Enter Dial your Enter extension PIN extension number. (max. 10 digits). If the wrong extension PIN is entered, you hear an alarm tone.
  • Page 99 1.5 Before Leaving Your Desk Accessing Your Message Box from an Outside Telephone You can remotely access your message box and perform any operations of the SVM feature through an outside line as if you were at your own extension. From Outside Telephone PIN: Personal Identification Number The greeting...
  • Page 100 1.5 Before Leaving Your Desk Accessing the Message Box of Another Extension from Your Extension You can access the message box of another extension (for example, to record a greeting message for that extension) by following the steps below: PT/SLT/PS PIN: Personal Identification Number desired extension no.

  • Page 101: Showing A Message On The Caller's Telephone Display (Absent Message)

    Showing a Message on the Caller's Telephone Display (Absent Message) You can show the reason you do not answer, if the caller uses a Panasonic display proprietary telephone. There are eight preprogrammed messages and one for your personal message (16 characters). The selected message is shown on the display of your telephone.
  • Page 102 1.5 Before Leaving Your Desk • Enter the desired value in the "%" positions. You must enter the correct number of characters as represented by the "%" using 0 to 9 or • The preprogrammed messages can be changed through system programming. •...

  • Page 103: Preventing Other People From Using Your Telephone (Extension Dial Lock)

    1.5 Before Leaving Your Desk 1.5.4 Preventing Other People from Using Your Telephone (Extension Dial Lock) You can lock your extension so that other users cannot make inappropriate outside calls. This feature is also known as Electronic Station Lockout. To lock PT/SLT/PS C.Tone Enter 1.
  • Page 104 1.5 Before Leaving Your Desk • After you make an outside call, Extension Dial Lock is automatically activated again. User Manual...

  • Page 105: Making/Answering An Announcement

    1.6 Making/Answering an Announcement Making/Answering an Announcement 1.6.1 Paging – Group Paging – Paging and then Transferring a Call Group Paging You can make a voice announcement to proprietary telephones or external speakers or both in the preset group simultaneously. To page PT/SLT/PS paging group...
  • Page 106 1.6 Making/Answering an Announcement • After you go on-hook, the caller can talk to the person who answers the page. User Manual...

  • Page 107: Answering/Denying A Paging Announcement

    1.6 Making/Answering an Announcement 1.6.2 Answering/Denying a Paging Announcement To answer C.Tone Talk. Off-hook. Enter To allow/deny a paging announcement (Paging Deny) Deny C.Tone Allow Off-hook. Enter 721. Enter 1 or 0. On-hook. • The following are extensions that cannot receive a paging announcement: –...

  • Page 108: Setting The Telephone According To Your Needs

    1.7 Setting the Telephone According to Your Needs Setting the Telephone According to Your Needs 1.7.1 Setting the Alarm (Timed Reminder) You can receive an alarm at your telephone to remind you of a meeting, appointment or as a wake-up call. The alarm can occur either once or daily (every day until cancelled) at a preset time.
  • Page 109 1.7 Setting the Telephone According to Your Needs To stop or answer the ringback PT/SLT INTERCOM Press INTERCOM or off-hook. To confirm TRANSFER Press TRANSFER several times. • You can also confirm the Timed Reminder by using the soft button. •...

  • Page 110: Refusing Incoming Calls (Do Not Disturb [Dnd])

    1.7 Setting the Telephone According to Your Needs 1.7.2 Refusing Incoming Calls (Do Not Disturb [DND]) – Do Not Disturb (DND) – Switching FWD/DND Status Using Fixed FWD/DND Button Do Not Disturb (DND) You can set this feature to prevent incoming calls from ringing at your extension. This can be useful, for example, when you are in a meeting or busy.
  • Page 111 1.7 Setting the Telephone According to Your Needs • When intercom calls are set to be handled differently from outside calls (DND set/cancel), we recommend establishing buttons for both FWD/DND—Outside calls and FWD/DND— Intercom calls, because: the light patterns of the FWD/DND—Both calls button (including FWD/DND button [fixed button]) will indicate the setting for either outside calls or intercoms calls, but not both.
  • Page 112 1.7 Setting the Telephone According to Your Needs To set and clear FWD/DND for outside/intercom calls While on-hook (when in FWD/DND Setting Mode) Outside Calls AUTO DIAL FWD/DND Intercom Calls STORE Press the fixed Enter 1 or 2. Press STORE. FWD/DND button.

  • Page 113: Receiving Call Waiting (Call Waiting/Off-Hook Call Announcement [Ohca]/Whisper Ohca)

    1.7 Setting the Telephone According to Your Needs 1.7.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper OHCA) During a conversation, you can be informed of a call waiting with a tone or voice announcement through your built-in speaker or handset. (Default: Disable—No call [Intercom calls]/No tone [Outside calls]) Call Waiting Tone: a waiting tone through the built-in speaker of PT/handset of SLT.

  • Page 114: Displaying Your Telephone Number On The Called Party And Caller's Telephone (Calling/Connected Line Identification Presentation [Clip/Colp])

    1.7 Setting the Telephone According to Your Needs 1.7.4 Displaying Your Telephone Number on the Called Party and Caller's Telephone (Calling/Connected Line Identification Presentation [CLIP/COLP]) CLIP: When making an outside call, you can present your preprogrammed telephone number to the called party. COLP: When receiving an outside call, you can present your preprogrammed telephone number to the calling party.

  • Page 115: Preventing Your Telephone Number Being Displayed On The Caller's Telephone (Connected Line Identification Restriction [Colr])

    1.7 Setting the Telephone According to Your Needs 1.7.5 Preventing Your Telephone Number Being Displayed on the Caller's Telephone (Connected Line Identification Restriction [COLR]) When receiving an outside call, you can select whether the caller can see your telephone number or not. To show/prevent PT/SLT/PS Show...

  • Page 116: Preventing Your Number Being Displayed On The Called Party's Telephone (Calling Line Identification Restriction [Clir])

    1.7 Setting the Telephone According to Your Needs 1.7.6 Preventing Your Number Being Displayed on the Called Party's Telephone (Calling Line Identification Restriction [CLIR]) When making an outside call, you can select whether the called party can see your telephone number or not.

  • Page 117: Preventing Other People From Joining Your Conversation (Executive Busy Override Deny)

    1.7 Setting the Telephone According to Your Needs 1.7.7 Preventing Other People from Joining Your Conversation (Executive Busy Override Deny) PT/SLT/PS Prevent C.Tone Allow Off-hook. Enter 733. Enter 1 to prevent On-hook. or 0 to allow. • Some extensions may be prohibited from performing this feature. User Manual...

  • Page 118: Turning On The Background Music (Bgm)

    1.7 Setting the Telephone According to Your Needs 1.7.8 Turning on the Background Music (BGM) You can listen to the background music through your telephone speaker while on-hook. An external music source, such as a radio, must be connected. If your extension becomes busy (off-hook, making or receiving a call etc.), the music stops temporarily.

  • Page 119: Protecting Your Line Against Notification Tones (Data Line Security)

    1.7 Setting the Telephone According to Your Needs 1.7.9 Protecting Your Line against Notification Tones (Data Line Security) You can protect the line against audible notification tones, such as a call waiting tone during a conversation. Set this feature if your extension has a data communication device, such as a computer or fax machine connected to ensure secure data transmission.

  • Page 120: 1.7.10 Checking The Time Service Status

    1.7 Setting the Telephone According to Your Needs 1.7.10 Checking the Time Service Status You can check the current status of the Time Service on the display. While on-hook TRANSFER (Time Service (Day/Night/ Lunch/Break)) Press TRANSFER or Time Service (Day/Night/Lunch/Break). •...

  • Page 121: Setting The Parallelled Telephone To Ring (Parallelled Telephone)

    1.7 Setting the Telephone According to Your Needs 1.7.11 Setting the Parallelled Telephone to Ring (Parallelled Telephone) In the case where a single line telephone is connected in parallel to your digital proprietary telephone, you can choose whether the parallelled single line telephone will ring to an incoming call or not.

  • Page 122: Using Your Ps In Parallel With A Wired Telephone (Wireless Xdp Parallel Mode)

    1.7 Setting the Telephone According to Your Needs 1.7.12 Using Your PS in Parallel with a Wired Telephone (Wireless XDP Parallel Mode) Your PS can be used in parallel with a PT or SLT. When in this mode, incoming calls to a wired telephone also ring the paired PS. To set extension no.

  • Page 123: Clearing Features Set At Your Extension (Extension Feature Clear)

    1.7 Setting the Telephone According to Your Needs 1.7.13 Clearing Features Set at Your Extension (Extension Feature Clear) You can reset the settings of the following features on your extension to the default settings with one operation. This feature is also known as Station Programme Clear. Features Default Setting Hot Line*...

  • Page 124: Utilising The Call Centre

    1.8 Utilising the Call Centre Utilising the Call Centre 1.8.1 Leaving an Incoming Call Distribution Group (Log-in/Log- out, Wrap-up) You can control your status in an incoming call distribution group. When in the Log-out mode, incoming calls to the group will not ring at your extension. When you return, calls will again ring at your extension.
  • Page 125 1.8 Utilising the Call Centre ICD Group: Incoming Call Distribution Group PT/PS While on-hook ICD Group Specified extension no. (Log-in/Log-out) Press Log-in/Log-out. Enter ICD Group extension number PT/PS While on-hook (Log-in/Log-out of a specified group) Press Log-in/Log-out of a specified group. To enter/leave Not Ready mode PT/SLT/PS Not Ready...
  • Page 126 1.8 Utilising the Call Centre • * The status will be as follows: Ready Not Ready Not Ready Ready Wrap-up Not Ready • The Log-in/Log-out of a specified group button light shows the current status as follows: Off: Log-in mode Red on: Log-out mode •...

  • Page 127: Monitoring And Controlling The Call Status Of An Incoming Call Distribution Group (Incoming Call Distribution Group Monitor)

    1.8 Utilising the Call Centre 1.8.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming Call Distribution Group Monitor) – Monitoring the Status of Waiting Calls – Monitoring and Changing the Log-in/Log-out Status of Extensions The extension assigned as a Supervisor extension can monitor and control the status of other extensions in an incoming call distribution group.
  • Page 128 1.8 Utilising the Call Centre To monitor ICD Group: Incoming Call Distribution Group Display PT ICD Group extension no. C.Tone Off-hook. Enter 739. Enter ICD Group On-hook. extension number. To clear Call Log History Display PT CLEAR Press "LOG". Press "CLEAR". •...
  • Page 129 1.8 Utilising the Call Centre To change the Log-in /Log-out mode Display PT (DSS) Press desired DSS. • The DSS button light shows the current status as follows: Off: The extension is not in the group. Green on: Log-in (Ready) mode Flashing green: Log-in (Not Ready) mode Red on: Log-out mode User Manual...

  • Page 130: Forwarding A Waiting Call (Manual Queue Redirection)

    1.8 Utilising the Call Centre 1.8.3 Forwarding a Waiting Call (Manual Queue Redirection) When your incoming call distribution group is busy and other outside calls arrive, the arriving calls are put in a waiting queue. Extensions can check the status of the queue with the Hurry-up button light, and forward the longest waiting call in the queue to a preset destination manually.

  • Page 131: Using User-Supplied Equipment

    1.9 Using User-supplied Equipment Using User-supplied Equipment 1.9.1 If a Doorphone/Door Opener is Connected You can talk to a person at the door through the doorphone. Preprogrammed extensions or an outside party can receive the calls from the doorphone. You can open the door. –...
  • Page 132 1.9 Using User-supplied Equipment Opening a Door (Door Open) Some extensions may be prohibited from using this feature. From a specified extension PT/SLT/PS doorphone no. C.Tone Enter doorphone Enter On-hook. Off-hook. number (2 digits). From any extension while talking to the doorphone PT/SLT/PS C.Tone Enter 5.

  • Page 133: If An External Relay Is Connected

    1.9 Using User-supplied Equipment 1.9.2 If an External Relay is Connected Preprogrammed extensions can switch on a relay (e.g., alarm) connected to the PBX. To switch on the relay PT/SLT/PS relay no. C.Tone Enter Enter relay number On-hook. Off-hook. (2 digits). •...

  • Page 134: If An External Sensor Is Connected

    1.9 Using User-supplied Equipment 1.9.3 If an External Sensor is Connected Preprogrammed extensions can receive an alert call from an external sensor (e.g., security alarm) connected to the PBX. To answer a sensor call PT/SLT/PS D.Tone Off-hook. On-hook. • If you do not answer a sensor call within a specified time period, the sensor call will stop. User Manual...

  • Page 135: If A Host Pbx Is Connected

    1.9 Using User-supplied Equipment 1.9.4 If a Host PBX is Connected – Accessing External Services (External Feature Access [EFA]) Accessing External Services (External Feature Access [EFA]) You can access special features (e.g., Call Waiting) offered by a host PBX or telephone company. This feature is only effective for an outside call.

  • Page 136: If A Voice Processing System Is Connected

    You or an outside party can access the Voice Processing System from a telephone. – Call Forwarding to Voice Mail (Voice Mail Integration) If your PBX has a Panasonic Voice Processing System connected (e.g., KX-TVP/KX-TVS series) using digital integration, the following features are also available: –...
  • Page 137 1.9 Using User-supplied Equipment To transfer a call to a mailbox PT/PS During a conversation (DSS) (Voice Mail Transfer) desired extension no. Press Voice Mail Press DSS or dial desired extension number. Transfer. To listen to messages PT/SLT/PS MESSAGE voice mail floating extension no.
  • Page 138 1.9 Using User-supplied Equipment Screening Calls (Live Call Screening [LCS]) While a caller is leaving a message in your mailbox, you can monitor the call without answering. If you so desire, you can answer the call while monitoring. There are two methods available (Default: Hands-free mode).
  • Page 139 1.9 Using User-supplied Equipment Operation Flowchart The operations in the shaded areas can be done hands-free. PT/PS Hands-free Mode Private Mode (Alarm Tone) Monitoring (Hands-free) Monitoring (Handset) Monitoring SP-PHONE MONITOR (Live Call No operation Screening) Press SP-PHONE, MONITOR or Live Call Off-hook.

  • Page 140: Recording A Conversation

    1.9 Using User-supplied Equipment Recording a Conversation You can record a conversation into a mailbox while talking on the phone. You can select the mailbox each time you record a conversation. To record into your mailbox (Two-way Record) PT/PS During a conversation To stop recording, press this button again.
  • Page 141 1.9 Using User-supplied Equipment • Note: When you record your Two-way telephone conversations, you should inform the other party that the conversation is being recorded. Customising Your Phone • 3.1.3 Customising the Buttons Create or edit a Two-way Record button, a Two-way Transfer button and a One-touch Two-way Transfer button.

  • Page 142: 1.10 Administrative Features

    1.10 Administrative Features 1.10 Administrative Features 1.10.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) In a hotel-type environment, an extension assigned as a hotel operator can be used to view and set the check-in/check-out status of each guest room extension. When the hotel operator presses a flexible button assigned as "Check-in"...
  • Page 143 1.10 Administrative Features • After check-in, Remote Extension Dial Lock is deactivated, and the guest can make outside calls from the room extension. (Refer to "2.1.1 Extension Control".) • After check-in, all billing data previously charged to the extension will be cleared automatically.
  • Page 144 1.10 Administrative Features Setting a Timed Reminder to a Room Extension (Remote Wake-up Call) The hotel operator can remotely set or cancel a Timed Reminder to a room extension. This allows guests to request wake-up calls without having to program the extension themselves. The hotel operator can also confirm the current Timed Reminder setting for a room extension.
  • Page 145 1.10 Administrative Features To confirm Display PT extension no. (DSS) Off-hook. Enter Enter 2. Dial extension number or press desired DSS. The display shows Timed Reminder information. C.Tone On-hook. • Timed Reminder can also be set from the room extension. (For information about setting Timed Reminder, refer to "1.7.1 Setting the Alarm (Timed Reminder)".) The most recent setting will be valid no matter which extension made the setting.

  • Page 146: Recording Information Using Preprogrammed Messages (Printing Message)

    1.10 Administrative Features 1.10.2 Recording Information Using Preprogrammed Messages (Printing Message) You can record a variety of information from your extension using up to 8 preprogrammed messages. Message information from all extensions is recorded with the PBX. For example, it is possible to use this feature as a time card by selecting preprogrammed "sign in"...

  • Page 147: 1.11 After Moving To A New Location In The Office

    1.11 After Moving to a New Location in the Office 1.11 After Moving to a New Location in the Office 1.11.1 Using the Same Settings as Your Previous Extension (Walking Extension) You can use the same features assigned on your previous extension even if you move to another extension in the office.

  • Page 148: 1.12 Using A Display Proprietary Telephone

    1.12 Using a Display Proprietary Telephone 1.12 Using a Display Proprietary Telephone 1.12.1 Using the Call Log This is available for display proprietary telephones and portable stations. – Calling with the Incoming Call Log – Calling with the Outgoing Call Log Calling with the Incoming Call Log When you receive an outside call or an external sensor call, call information is recorded automatically in the incoming call log.
  • Page 149 1.12 Using a Display Proprietary Telephone To clear the log information Display PT While confirming the log information (Call Log) TRANSFER Press TRANSFER. Press Call Log, or Up or Down until desired party appears. To call Display PT While confirming the log information (Call Log) Off-hook.
  • Page 150 1.12 Using a Display Proprietary Telephone • The Call Log button light shows the current status as follows: Off: No incoming call. Or you have already viewed the call log. Red on: You have missed calls to view. • If your call is answered by another extension, the caller's information is recorded on the displays of both your extension and the answering extension.
  • Page 151 1.12 Using a Display Proprietary Telephone To store the caller's information in personal speed dialling Display PT When the desired party is displayed AUTO DIAL STORE Press STORE. • You can lock your call log display by using an extension PIN (Personal Identification Number), so that you can prohibit access to your logged information (Display Lock).

  • Page 152: 1.12.2 Using The Directories

    1.12 Using a Display Proprietary Telephone 1.12.2 Using the Directories You can call using the directories (Personal Speed Dialling Directory, System Speed Dialling Directory and Extension Number Directory). Only personal directories can be stored, edited or deleted on your extension. If a call arrives while you are using a directory, the display will be replaced with the caller's information.

  • Page 153: Storing Names And Numbers

    1.12 Using a Display Proprietary Telephone Storing Names and Numbers To store a Personal Speed Dialling Directory item Display PT While on-hook PROGRAM name phone no. AUTO DIAL PAUSE AUTO DIAL STORE STORE Press PROGRAM Enter phone number Enter name Press ENTER Press ENTER or PAUSE.

  • Page 154: Entering Characters

    1.12 Using a Display Proprietary Telephone Entering Characters You can enter the following characters. The tables show you the characters available for each button. Table 1 or Table 2 can be programmed. Table 1 (Standard mode) User Manual...
  • Page 155 1.12 Using a Display Proprietary Telephone Table 2 (Option mode) User Manual...
  • Page 156 1.12 Using a Display Proprietary Telephone Table 2 (Option mode for CE model) User Manual...
  • Page 157 1.12 Using a Display Proprietary Telephone Table 2 (Option mode for GR model) User Manual...

  • Page 158: Accessing System Features (System Feature Access)

    1.12 Using a Display Proprietary Telephone 1.12.3 Accessing System Features (System Feature Access) You can access a feature with the "Feature Access" menu. To access "Feature Access" menu and select the feature KX-T7600 While on-hook Press Right Press ENTER. Press Up or Down four times.

  • Page 159: Manager Operation

    Section 2 Manager Operation This chapter shows the manager how to control the other extensions or the PBX. User Manual...

  • Page 160: Control Features

    2.1 Control Features Control Features 2.1.1 Extension Control The manager extension can control the settings of other extensions. – Changing the Settings of Other Extensions Changing the Settings of Other Extensions To lock/unlock other extensions (Remote Extension Dial Lock) This feature is also known as Remote Station Lock Control. PT/SLT/PS Unlock extension no.

  • Page 161: Time Service Mode Control

    2.1 Control Features 2.1.2 Time Service Mode Control The manager extension or the preprogrammed extension can change the time mode (Day, Lunch, Break or Night). There are two methods (Automatic or Manual) of changing the time modes. Automatic: enables the time mode for each day of the week to change automatically. You may also change it manually.
  • Page 162 2.1 Control Features • Besides the time mode, there is Holiday mode. It can change mode once on a specified date. • The Time Service (Day/Night/Lunch/Break) button light shows the current status as follows: Off: Day mode Green on: Lunch mode Flashing green: Break mode Red on: Night mode Flashing red: Holiday mode...

  • Page 163: Restriction Level Control (Dial Tone Transfer)

    2.1 Control Features 2.1.3 Restriction Level Control (Dial Tone Transfer) The manager extension can change the restriction level, permitting an extension to make a call. PT/PS During a conversation with an extension (Toll Restriction/ C.Tone Call Barring) On-hook. Press Toll Restriction/ Call Barring.

  • Page 164: Turning On The External Background Music (Bgm)

    2.1 Control Features 2.1.4 Turning on the External Background Music (BGM) The manager extension can select and broadcast background music in the office through external speakers. To select and start/stop the background music PT/SLT/PS Start C.Tone Stop Off-hook. On-hook. Enter Enter 1.

  • Page 165: Recording Outgoing Messages (Ogm)

    2.1 Control Features 2.1.5 Recording Outgoing Messages (OGM) The manager extension can record three kinds of greeting messages (OGM) as follows: DISA message: Used to greet and guide callers so that they access an extension user group or outside party without operator assistance. Incoming Call Distribution Group message: Used to greet and guide callers to an incoming call distribution group.
  • Page 166 2.1 Control Features To record from an external BGM (MOH) port OGM floating extension no. Progress Tone & Off-hook. Enter Enter 31. Enter OGM floating C.Tone extension number. AUTO DIAL You hear The message CONF the message. is recorded. C.Tone C.Tone STORE Press CONF.

  • Page 167: Releasing Network Direct Station Selection (Ndss) Monitor

    2.1 Control Features 2.1.6 Releasing Network Direct Station Selection (NDSS) Monitor NDSS buttons can be customised on any extension connected to your PBX. An NDSS button allows an extension user to monitor another extension connected to another PBX in a private network.
  • Page 168 2.1 Control Features User Manual...

  • Page 169: Customising Your Phone & System

    Section 3 Customising Your Phone & System This chapter shows you how to customise your individual telephone or PBX according to your needs. Find the desired setting and program as necessary. User Manual...

  • Page 170: Customising Your Phone (Personal Programming)

    3.1 Customising Your Phone (Personal Programming) Customising Your Phone (Personal Programming) 3.1.1 Customising Your Phone (Personal Programming) You can customise your telephone features. For example, you can change the initial settings or button features according to your needs. – Assigning an Extension PIN to Your Extension (Extension PIN [Personal Identification Number]) •...
  • Page 171 3.1 Customising Your Phone (Personal Programming) To cancel PT/SLT/PS PIN: Personal Identification Number stored extension PIN C.Tone Enter 0. Enter stored Off-hook. Enter 799. extension PIN. On-hook. • WARNING There is a risk that fraudulent telephone calls will be made if a third party discovers your password (extension PIN).

  • Page 172: Settings On The Programming Mode

    3.1 Customising Your Phone (Personal Programming) 3.1.2 Settings on the Programming Mode You can programme features using the programming mode. – Setting Features – Clearing Features • To exit at any time, lift the handset. • To enter the programming mode when using a PS, refer to "Operating Instructions" for PS. Setting Features The default settings are shown in bold letters.
  • Page 173 3.1 Customising Your Phone (Personal Programming) Programming Item Selection & Parameter Input English 2nd Language Which display language do you prefer? 3rd Language (Display Language Selection) 4th Language 5th Language No—Manual (The display keeps showing all of the outside caller's information unless you Would you like the call duration change it to the call duration to be shown automatically on...
  • Page 174 3.1 Customising Your Phone (Personal Programming) Programming Item Selection & Parameter Input No line An idle outside line CO button no. Which do you prefer to seize (01–36)* when you go off-hook to make A CO/ICD Group button calls? (Preferred Line Assignment— Outgoing) ( CO ) Intercom...
  • Page 175 3.1 Customising Your Phone (Personal Programming) Programming Item Selection & Parameter Input Do you prefer to answer a call No—Disable without going off-hook regardless of the AUTO ANS button status? Yes—Enable (Forced Answerback Selection)* Which service do you prefer You can monitor the message when a calling party is through the telephone speaker.
  • Page 176 3.1 Customising Your Phone (Personal Programming) Programming Item Selection & Parameter Input Creating your personal message message (max. 16 characters) (Personal Absent Message) Do Not Disturb (DND) FWD/DND + desired no. All—Forward all calls (for both calls) (max. 32 digits) To forward or refuse some or all of your incoming calls + desired no.
  • Page 177 3.1 Customising Your Phone (Personal Programming) Programming Item Selection & Parameter Input Do you want background music No—Off through your telephone speaker while on-hook? Yes—On (Background Music [BGM])* extension PIN (max. 10 digits) + ENTER/STORE + To set an extension PIN same extension Would you like to set your extension PIN or change a...
  • Page 178 3.1 Customising Your Phone (Personal Programming) : Only available for certain digital proprietary telephones. • WARNING There is a risk that fraudulent telephone calls will be made if a third party discovers your password (extension PIN). The cost of such calls will be billed to the owner/renter of the PBX. To protect the PBX from this kind of fraudulent use, we strongly recommend: Keeping your PIN secret.
  • Page 179 3.1 Customising Your Phone (Personal Programming) To edit the names and numbers of personal speed dialling PROGRAM personal speed dialling no. AUTO DIAL PAUSE STORE Press PROGRAM Enter 10 and then press ENTER. Enter personal speed or PAUSE. Or press STORE. dialling number (2 digits).

  • Page 180: Clearing Features

    3.1 Customising Your Phone (Personal Programming) Clearing Features You can clear or change to features as follows: Features Default Setting Display Switching Mode Automatic Hot Line Calling Line Identification Restriction [CLIR] Allow Calling/Connected Line Identification Presentation [CLIP/COLP] Caller ID assigned on your extension Preferred Line Assignment—Outgoing Intercom Preferred Line Assignment—Incoming...
  • Page 181 3.1 Customising Your Phone (Personal Programming) To set PROGRAM PROGRAM AUTO DIAL AUTO DIAL PAUSE PAUSE STORE STORE Press PROGRAM Enter ##. Press ENTER Press ENTER Press PROGRAM or PAUSE. or STORE. or STORE. or PAUSE. • If you do not desire that the Call Waiting, FWD/DND or Hot Line to be cleared by this feature, please ask your dealer.

  • Page 182: Customising The Buttons

    3.1 Customising Your Phone (Personal Programming) 3.1.3 Customising the Buttons You can change the flexible CO buttons/DSS buttons, and programmable feature (PF) buttons on PTs, DSS Consoles, Add-on Key Modules, and PSs to the following feature buttons. For example, if your telephone has more CO buttons than available outside lines, you may change unused CO buttons to one-touch buttons.
  • Page 183 3.1 Customising Your Phone (Personal Programming) Programmable Button Buttons Programming Input FWD/DND—Intercom calls + Incoming call distribution group Group FWD—Both calls extension no. + Incoming call distribution group Group FWD—Outside calls extension no. + Incoming call distribution group Group FWD—Intercom calls extension no.
  • Page 184 3.1 Customising Your Phone (Personal Programming) Programmable Button Buttons Programming Input Answer* Release* Toll Restriction/Call Barring + Toll Restriction/Call Barring Level (1–7) ISDN Service* + Desired no. (max. 32 digits) Calling Line Identification Restriction (CLIR) Connected Line Identification Restriction (COLR) ISDN-Hold Headset* Time Service Switching Mode...
  • Page 185 3.1 Customising Your Phone (Personal Programming) • " ", "#", FLASH/RECALL, PAUSE, Secret (INTERCOM) and TRANSFER can also be stored. If you do not want to display the stored number when making a call, press the Secret (INTERCOM) button before and after the numbers you wish to conceal. If you store an outside party's number, you should first store a line access number.
  • Page 186 3.1 Customising Your Phone (Personal Programming) • * Available tone types vary depending on the telephone you are using: – IP-PTs (except KX-NT265)/KX-T7600 series PTs (except KX-T7665): Tone types "01" to "30" (01–20: tone, 21–30: melody) are available. – KX-NT265/KX-T7665: Only tone types "01" to "08" are available. It is possible to enter a tone type number from "09"...

  • Page 187: Manager Programming

    Other Extensions Control Available Extension The extension assigned as a manager Required Telephone A Panasonic Proprietary Telephone with display (over 2 lines) (e.g., KX-T7636) Manager Password To enter programming mode, the manager password (max. 10 digits) is required. (Default: 1234) WARNING •...

  • Page 188: Manager Programming

    3.2 Manager Programming 3.2.2 Manager Programming Changing Call Charges and Extension Control To enter the programming mode To programme To exit PROGRAM To continue PROGRAM manager password programming HOLD PAUSE PAUSE input Follow Press Press PROGRAM Enter Enter manager Press PROGRAM programming HOLD.
  • Page 189 3.2 Manager Programming Item Programming Input Clearing the PIN and PIN lock for verification + Verification code + codes. + Verification code + PIN (max. 10 digits) + Setting the verification code PIN. • WARNING There is a risk that fraudulent telephone calls will be made if a third party discovers your password (verification code PIN).

  • Page 190: Customising Your System (System Programming)

    Extension number and name [003]/[004] Available Extension The extension allowed through COS programming Required Telephone A Panasonic Proprietary Telephone with display (over 2 lines) (e.g., KX-T7636) System Password To enter programming mode, the system password (max. 10 digits) is required. (Default: 1234) WARNING •...

  • Page 191: Fixed Buttons

    3.3 Customising Your System (System Programming) Icon Descriptions Fixed Buttons Function KX-T7200/KX-T7400/ KX-T7600/IP-PT* KX-T7500* REDIAL PREVIOUS (PREV) NEXT SP-PHONE FWD/DND CONF AUTO DIAL STORE (ENTER) STORE None Back to Previous Menu (CANCEL) SHIFT SHIFT SHIFT PAUSE PROGRAM PROGRAM PAUSE HOLD HOLD AUTO ANS SELECT...
  • Page 192 3.3 Customising Your System (System Programming) Procedure The basic steps are shown below. Entering the programming mode PROGRAM system password PAUSE Enter Enter system password. Press PROGRAM or PAUSE. Programming You can enter each programme number (3 digits). • To exit the programming mode at any time, lift the handset. Exiting the mode PROGRAM PAUSE...

  • Page 193: System Programming

    3.3 Customising Your System (System Programming) 3.3.2 System Programming Date & Time [000] The proprietary telephones display the current date and time while on-hook. [In 12-hour Format] date year SELECT Enter 000. (AUTO ANS/MUTE, MESSAGE) Press ENTER. Enter year Press SELECT Press Right.
  • Page 194 3.3 Customising Your System (System Programming) • After changing the desired values, you can press the ENTER button. You do not have to perform the rest of the steps. • The clock starts immediately after the ENTER button is pressed. •...
  • Page 195 3.3 Customising Your System (System Programming) System Speed Dialling Name [002] You can store the name associated with the speed dialling number. These names are displayed when making calls using the display operation. To enter characters, refer to "Entering Characters". To end system speed name...
  • Page 196 3.3 Customising Your System (System Programming) Extension Name [004] You can store the name of an extension user. This is useful if you want to know who is calling, or who you are calling when making an intercom call using the directory. To enter characters, refer to "Entering Characters".

  • Page 197: Appendix

    Section 4 Appendix This chapter provides the Troubleshooting, the Feature Number Table and Tone List. Check the Troubleshooting section before consulting your dealer. User Manual...

  • Page 198: Troubleshooting

    4.1 Troubleshooting Troubleshooting 4.1.1 Troubleshooting Troubleshooting Problem Remedy The telephone does not work properly. • Confirm with your manager that your settings are correct. • If the problem persists, consult your dealer. The telephone does not respond when • The telephone is locked. buttons are pressed.
  • Page 199 4.1 Troubleshooting Problem Remedy My proprietary telephone does not have • Some models do not have the feature button. a feature button. Change a flexible button to the desired button. 3.1.3 Customising the Buttons) Enter the specified feature number instead of the feature button.
  • Page 200 4.1 Troubleshooting Problem Remedy I cannot send a call waiting tone to the • The other party has not set the Call Waiting dialled extension. feature. Sending a Call Waiting Notification (Call Waiting), 1.4.4 Answering Call Waiting, 1.7.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper OHCA)) •...

  • Page 201: Feature Number Table

    4.2 Feature Number Table Feature Number Table 4.2.1 Feature Number Table Numbers listed below are the default settings. There are flexible feature numbers and fixed feature numbers. If you change the flexible feature numbers, fill in your assigned numbers (new) in the list for future reference. Default Feature (While dial tone is heard) Additional digits/buttons...
  • Page 202 4.2 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) 1.2.4 When the Dialled Line is Busy or There is No Answer To cancel callback ringing (Automatic Callback Busy Cancel)/To cancel (CCBS Cancel) Leaving a Message Waiting Indication/ Calling Back the Caller Who Left an Indication (Message Waiting) For a caller...
  • Page 203 4.2 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) 1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup) Answering a Call from Another Telephone (Call Pickup) – Group group no. (2 digits) – Directed extension no.
  • Page 204 4.2 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) 1.4.4 Answering Call Waiting Answering Call Waiting in the PBX Answering Call Waiting from the Telephone Company 1.4.5 Multiple Party Conversation Adding a Third Party during a Conversation phone no.
  • Page 205 4.2 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) Forwarding Your Calls Using ISDN Service (Call Forwarding [CF]—by ISDN) – To set outside line no. + # + multiple subscriber no. + # + 2 (Unconditional)/3 (Busy)/4 (No Reply) + phone no.
  • Page 206 4.2 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) 1.5.3 Showing a Message on the Caller's Telephone Display (Absent Message) – To set 1–9 (+ parameter) + # – To cancel 1.5.4 Preventing Other People from Using Your Telephone (Extension Dial Lock) –...
  • Page 207 4.2 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) 1.7.5 Preventing Your Telephone Number Being Displayed on the Caller's Telephone (Connected Line Identification Restriction [COLR]) – To show – To prevent 1.7.6 Preventing Your Number Being Displayed on the Called Party's Telephone (Calling Line Identification Restriction [CLIR])
  • Page 208 4.2 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) 1.8.1 Leaving an Incoming Call Distribution Group (Log-in/Log-out, Wrap-up) Log-in 1 + ICD Group extension no./ Log-out 0 + ICD Group extension no./ To enter/leave Not Ready mode 1 (Not Ready)/0 (Ready) ICD Group extension no.
  • Page 209 4.2 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) 1.10.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) Setting a Timed Reminder to a Room Extension (Remote Wake-up Call) – To set 12H: 1 + extension no. + hour/minute + 0 (AM)/ 1 (PM) + 0 (once)/1 (daily) 24H: 1 + extension no.
  • Page 210 4.2 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) 3.1.1 Customising Your Phone (Personal Programming) Assigning an Extension PIN to Your Extension (Extension PIN [Personal Identification Number]) – To set 1 + extension PIN + # + same extension PIN + # –...
  • Page 211 4.2 Feature Number Table Feature (While busy, DND or call tone is heard) Default 1.2.4 When the Dialled Line is Busy or There is No Answer Sending a Call Waiting Notification (Call Waiting) To an Extension Refusing the Call (DND Override) Joining an Existing Call (Executive Busy Override) Leaving a Message Waiting Indication/Calling Back the Caller Who Left an Indication (Message Waiting)

  • Page 212: What Is This Tone

    4.3 What is This Tone? What is This Tone? 4.3.1 What is This Tone? While on-hook Ring Tones The following tones are programmable allowing recognition of call type (Outside, Intercom or Doorphone). Tone 1 Tone 2 Tone 3 Tone 4 When going off-hook Dial Tones Tone 1...
  • Page 213 4.3 What is This Tone? Tone 2 • When there are messages that have previously been listened to and no new messages on the SVM card • When any of the following features are set: • Absent Message • Background Music •...
  • Page 214 4.3 What is This Tone? Reorder Tone The outside line you tried to seize is not assigned or denied. Ringback Tones Tone 1 Tone 2 Do Not Disturb (DND) Tone The dialled extension is refusing incoming calls. While off-hook Indication Tones Tone 1 15 s Call waiting tone...
  • Page 215 4.3 What is This Tone? Tone 3 Before the following features activate: • Retrieving a held call • Picking up another call • Paging/Answering a paging announcement • Answering the call through a speaker Tone 4 Establishing or leaving a conference Tone 5 A call has been put on hold.

  • Page 216: Revision History

    4.4 Revision History Revision History 4.4.1 PSMPR Software File Version 2.2xxx New Contents • 1.1.1 Before Operating the Telephones When You Use a Panasonic Proprietary Telephone – Network Direct Station Selection (NDSS) – – Check-in – Check-out • 1.2.1 Basic Calling Making a Call to a Private Network (TIE Line Access) –...

  • Page 217: Psmpr Software File Version 3.0Xxx

    4.4 Revision History 4.4.2 PSMPR Software File Version 3.0xxx New Contents • 1.5.1 Forwarding Calls FWD/DND Settings Using Fixed FWD/DND Button • 1.7.2 Refusing Incoming Calls (Do Not Disturb [DND]) Switching FWD/DND Status Using Fixed FWD/DND Button Changed Contents • 1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access [DISA]) –...

  • Page 218: Psmpr Software File Version 4.0Xxx

    4.4 Revision History 4.4.3 PSMPR Software File Version 4.0xxx Changed Contents • 1.2.4 When the Dialled Line is Busy or There is No Answer Sending a Call Waiting Notification (Call Waiting) • 1.11.1 Using the Same Settings as Your Previous Extension (Walking Extension) •...

  • Page 219: Index

    Index User Manual...
  • Page 220 Index Call Pickup Deny 50, 203 Call Splitting Absent Message 101, 175, 206 Call Transfer 55, 203 Accessing System Features (System Feature Access) Call Transfer (CT)—by ISDN 57, 203 Accessing the ISDN Service (ISDN Service Access) Call Waiting Account Button 21, 183 Call Waiting Tone Account Code Entry...
  • Page 221 Index CONF (Conference) Button External Background Music (BGM) 164, 209 Conference External Feature Access (EFA) 135, 183, 208 Conference (ISDN Service), Adding Parties External Feature Access (EFA) Button 21, 183 Conference (Multiple Party), Leaving External Relay Conference (Three-Party), Leaving External Sensor Conference Button 21, 183 Conference, Adding Parties...
  • Page 222 Index Incoming Call Distribution Group, Waiting Call Status Navigator Key 15, 20 Incoming Call Log NDSS —> Network Direct Station Selection Indication Tones Network Direct Station Selection (NDSS) Button 22, 184 INTERCOM Button Network Direct Station Selection, Releasing Intercom Call ISDN Service Access ISDN Service Button 22, 184...
  • Page 223 Index Relay —> External Relay Time Service Mode, Control Release Button 20, 22, 52, 184 Time Service Mode, Status Remote COS Access 43, 202 Time Service Switching Mode (Automatic/Manual) Button 22, 161, 184 Remote Extension Dial Lock 160, 209 Time Service Switching Mode (Automatic/Manual), Select Remote Setting 47, 202 Timed Reminder...
  • Page 224 Copyright: This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic Communications Co., Ltd. 2004 Panasonic Communications Co., Ltd. All Rights Reserved.

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