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Troubleshooting
Difficulty
Cause
My scanned image
The Document Guides are not adjusted
is missing.
to fit the width of the document.
The settings are not suitable for your
document. For example, a A4 document
was fed when Letter was selected as
document size.
The scan speed is too
The resolution is not suitable for your
slow.
document.
My scanner is
Your document is not set correctly.
connected but it will
not feed my document
Your document is too thin or too thick.
or do anything else.
The scanner's top cover is open.
The document
Causes may vary.
is jammed.
Your document is not acceptable for
the machine (for example, if the paper
is too long).
My scanner gets
It is normal for your scanner to emit
warm.
a small amount of heat after prolonged
use.
Suggestions
Adjust the Document Guide to fit the width of the
document.
Make sure the document size settings are suitable
for your document.
®
For Windows
: see Paper settings on page 16.
For Macintosh: see Paper settings on page 25.
Decrease the scanner resolution.
®
For Windows
: see Image settings on page 15.
For Macintosh: see Image settings on page 23.
Insert your document until you feel the top edge
of the document touch the inside of your scanner.
Check that your document is acceptable (see
Document Specifications on page 6).
If your document is not the problem:
1. Confirm that the Micro USB Cable connecting
your scanner to your computer is properly
connected.
2. Re-install the scanner driver from the DVD-ROM.
Close the top cover and start scanning again.
Open the scanner's top cover and gently pull out
the document. Make sure that no piece of paper
remains in the scanner.
Make sure your document is acceptable for
the machine (see Document Specifications
on page 6).
Use the supplied Carrier Sheet (see Loading
the Carrier Sheet on page 9).
If there is a strange smell coming from the scanner
or the scanner feels a little bit hot to the touch,
immediately remove the Micro USB Cable from
your scanner and computer.
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Table of Contents
Troubleshooting
