Related Manuals for Sharp MX 3070
Summary of Contents for Sharp MX 3070
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Page 1: Troubleshooting
Troubleshooting Click the icon of the function you want to know more about. Common Copier Printer Image Send Document Filing... -
Page 2: About This Guide
• Aside from instances provided for by law, SHARP is not responsible for failures occurring during the use of the product or its options, or failures due to incorrect operation of the product and its options, or other failures, or for any damage that occurs due to use of the product. -
Page 3: Table Of Contents
CONTENTS ABOUT THIS GUIDE ................. . . 2 General Problems . -
Page 4: General Problems
General Problems Points to Keep in Mind For a checklist of general problems, refer to "CHECK LIST (page 7)". Power and connector positions OPERATION PANEL Main power indicator Power switch Fax reception / Error indicator data indicator [Power Save Mode] button/Indicator [Home Screen] key Touch panel... - Page 5 General Problems Placing the original and adding paper Is the original placed correctly? ● If the original has a fold, straighten the fold before placing. (This Automatic Document Feeder Do not exceed the prevents original mismfeeds and incorrect detection of the original size) indicator line Align the edges and place face up Insert all the way in...
- Page 6 General Problems Maintenance How to clean the automatic document feeder and document glass Paper feed roller How to clean the bypass feed Removing a toner cartridge Bypass feed roller Toner cartridge Toner container Position of staple replacement and staple jam explanation label ●...
- Page 7 General Problems CHECK LIST Alert Message Check Page I CAN'T USE A PARTICULAR Have functions been disabled by the administrator? FUNCTION OR PERIPHERAL DEVICE I DON'T KNOW HOW TO CHECK Hold down the [Home Screen] key. THE TOTAL NUMBER OF PAGES You can check in the status of setting mode.
- Page 8 General Problems Alert Message Check Page THE IMAGE IS SKEWED ON THE Is too much paper loaded into the bypass tray? PAPER Are the bypass tray guides adjusted to the width of the paper? Are the original guides adjusted to the width of the paper? LINES APPEAR IN THE SCANNED Are the scanning areas of the document glass or automatic document IMAGE...
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Page 9: Have Functions Been Disabled By The Administrator
General Problems Alert Message Check Page THE TOUCH PANEL DISPLAY IS Is the brightness properly adjusted? DIFFICULT TO VIEW YOU WERE LOGGED OUT Did Auto Clear activate? WITHOUT LOGGING OUT YOURSELF I DON'T KNOW WHERE THE IP The IP address is set in the Network Settings of Setting mode. ADDRESS SETTING IS I DON'T KNOW HOW TO CHANGE You can change the background color in "MFP Display Pattern Setting". -
Page 10: Is The Main Power Indicator Lit
In this event, stop using the machine, unplug the power plug, and contact your dealer or nearest SHARP Service Department. (When contacting your dealer or nearest SHARP Service Department, inform them of the displayed error code.) -
Page 11: Is The Machine Out Of Toner
General Problems PRINTING IS NOT POSSIBLE OR STOPS DURING A JOB Check Solution ■ Add paper as instructed by the message in the touch panel. Is a tray out of paper? Is the machine out of toner? ■ Replace the toner cartridge. ►... -
Page 12: Did You Place An Original Smaller Than 5-1/2" X 8-1/2" (A5) Size
General Problems THE ORIGINAL SIZE IS NOT AUTOMATICALLY SELECTED OR THE WRONG SIZE IS SELECTED Check Solution ■ Straighten the original. Is the original curled or folded? The correct original size cannot be detected if the original is curled or folded. Did you place an original smaller than ■... -
Page 13: Is A Torn Piece Of Paper Remaining In The Machine
Are multiple sheets feeding at once? ■ Fan the paper well before loading it. Are you using paper that is not within ■ Use SHARP-recommended paper. the specifications? Using paper that is for other models or special paper that is not supported may result in misfeeds, creases, or smudges. -
Page 14: Is The Paper Loaded Correctly Into The Paper Tray
General Problems PAPER DOES NOT FEED FROM THE PAPER TRAY Check Solution ■ Set the guides to the size of the paper. Is the paper loaded correctly into the paper tray? Make sure the height of the paper does not exceed the indicator line. ►... -
Page 15: Are The Scanning Areas Of The Document Glass Or Automatic Document
If the printed image overlaps the punch holes, smudges may appear on the reverse side of the paper following 1-sided printing, or on both sides following 2-sided printing. Does a message appear indicating the ■ Contact your dealer or nearest SHARP Service Department as soon as possible. need for maintenance? -
Page 16: Has The Paper Type Been Set Correctly
General Problems WHEN PRINTING ON THICK PAPER, THE PRINT RESULT IS DIRTY FROM THE 2ND PAGE ON Check Solution ■ When using heavy paper, change the paper type in the tray settings to Heavy. Has the paper type been set correctly? (The image may disappear if rubbed.) Paper other than heavy paper is being used, but heavy paper is selected in the... -
Page 17: Is The Paper Loaded With The Print Side Facing In The Correct Direction
General Problems PRINTING TAKES PLACE ON THE WRONG SIDE OF THE PAPER Check Solution ■ Make sure that the print side of paper is facing in the correct direction. Is the paper loaded with the print side facing in the correct direction? •... -
Page 18: Are You Using A Usb Memory Device With A Capacity Of More Than 32
General Problems Check Solution Are you using a USB memory device ■ Use a 32 GB or less USB memory device. with a capacity of more than 32 GB? THE FINISHER/SADDLE FINISHER DOES NOT OPERATE Check Solution ■ Remove all remaining paper from the stapler compiler. Does a message appear indicating that you need to remove paper from the stapler compiler? -
Page 19: Is A Different Size Of Paper Mixed In
General Problems PUNCHING DOES NOT TAKE PLACE Check Solution Does a message appear instructing ■ Dispose of punch scraps. you to check the punch module? ► Maintenance (page 6) ■ Punching is not possible when different widths of paper are mixed together. To Is a different size of paper mixed in? perform mixed size punching, use paper of the same width and select the [Same Width] setting. -
Page 20: Are There A Number Of Jobs Waiting To Be Executed
General Problems PREVIEW IMAGES OR THUMBNAIL IMAGES DO NOT APPEAR Check Solution ■ Wait until several of the jobs have been executed. Are there a number of jobs waiting to be executed? THE TOUCH PANEL DISPLAY IS DIFFICULT TO VIEW Check Solution Is the brightness properly adjusted? - Page 21 General Problems I DON'T KNOW HOW TO CHANGE THE BACKGROUND COLOR OF THE HOME SCREEN Check Solution ■ Open the action panel on the home screen and tap [MFP Display Pattern You can change the background color in "MFP Display Pattern Setting". Setting].
- Page 22 I FORGOT THE ADMINISTRATOR PASSWORD Check Solution Was the administrator password ■ Contact your dealer or nearest SHARP Service Department. changed from the factory default For the factory default administrator password, see "TO THE ADMINISTRATOR setting? OF THE MACHINE" in Start Guide. After changing the password, take special care to remember it.
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Page 23: Copying Problems
Copying Problems CHECK LIST Have functions been disabled by the administrator? Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator. Alert Message Check Page... - Page 24 Copying Problems 2-SIDED COPYING DOES NOT TAKE PLACE Check Solution Does the paper type setting of the ■ Check "Paper Tray Settings" in the setting mode. "Setting mode" → [System Settings] → [Common Settings] → [Paper Settings] selected tray specify a type of paper that cannot be used for 2-sided →...
- Page 25 Select "Setting mode (Web version)" - [System Settings] → [Image Quality Adjustment] → [Copy Image Quality] → [Quick Image Quality Adjustment]. Set default setting [2] to [1 (Smooth)] to decrease the overall exposure, or [3 (Sharp)] to increase the overall exposure.
- Page 26 Copying Problems COLORS ARE OFF Check Solution Did you perform "Registration ■ Ask your administrator to perform "Registration Adjustment". "Setting mode (administrator)" → [System Settings] → [Image Quality Adjustment"? Adjustment] → [Collective Adjustment] → [Registration Adjustment] . If the color tones are off, perform [Auto Color Calibration (for Copy)] after finishing registration adjustment.
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Page 27: Printing Problems
Printing Problems CHECK LIST Have functions been disabled by the administrator? Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator. Alert Message Check Page... -
Page 28: Printing Does Not Take Place
Printing Problems Alert Message Check Page THE IMAGE IS UPSIDE DOWN Are you using a type of paper (envelopes, punch paper, etc.) that can only be loaded in a fixed orientation? Is the correct binding position selected for 2-sided printing? MANY GARBLED CHARACTERS Is your computer or the machine in an unstable state? ARE PRINTED... - Page 29 Printing Problems Check Solution Is the I/O timeout setting too short? ■ Check with your administrator. If the I/O timeout setting is too short, errors may occur while writing to the printer. Ask the administrator of the machine to configure an appropriate time in "I/O Timeout".
- Page 30 Printing Problems I DON'T KNOW HOW TO SWITCH BETWEEN COLOR AND BLACK & WHITE PRINTING Check Solution ■ The setting is selected in the [Main] tab of the printer driver. For color, select The color mode setting is configured in the printer driver. [Color].
- Page 31 Printing Problems DIRECT PRINTING OF A FILE IN A SHARED FOLDER ON A COMPUTER IS NOT POSSIBLE Check Solution ■ Check with your administrator. Is [IPsec Settings] enabled on the machine? When [IPsec Settings] is enabled in the setting mode, direct printing of a file in a shared folder may not be possible in your PC environment.
- Page 32 Select "Setting mode (Web version)" - [System Settings] → [Image Quality Adjustment] → [Print Image Quality] → [Quick Image Quality Adjustment]. Set default setting [2] to [1 (Smooth)] to decrease the overall density, or [3 (Sharp)] to increase the overall density.
- Page 33 Select "Setting mode (Web version)" - [System Settings] → [Image Quality Adjustment] → [Print Image Quality] → [Quick Image Quality Adjustment]. Set default setting [2] to [3 (Sharp)] to decrease the overall density, or [1 (Smooth)] to increase the overall density.
- Page 34 Printing Problems Check Solution Is the correct binding position ■ Be sure to set the appropriate binding position. selected for 2-sided printing? When 2-sided printing is performed, every other page is printed upside down when tablet binding is selected for the binding position. Windows: The setting is selected in the [Main] tab of the printer driver.
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Page 35: Fax
CHECKLIST Have functions been disabled by the administrator? Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator. Alert Message Check Page... - Page 36 Alert Message Check Page I DON'T KNOW HOW TO FORWARD Use the received fax forwarding settings in setting mode. RECEIVED FAXES I DON'T KNOW HOW TO PREVIEW Enable the image preview setting for received faxes in setting mode. RECEIVED FAXES NOTIFICATION SOUNDS ARE TOO Have you adjusted the volume in the speaker settings of setting mode? LOUD OR TOO SOFT, OR ARE NOT...
- Page 37 Check Solution Did a communication error occur? ■ If an error occurs that prevents transmission, the transmission is temporarily canceled and then automatically re-attempted after a brief interval. The factory default setting : Two attempts at 3-minute intervals. "Setting mode (administrator)" → [System Settings] → [Image Send Settings] →...
- Page 38 THE TRANSMITTED FAX IS REDUCED BY THE RECEIVING FAX MACHINE Check Solution ■ Enable "Rotation Sending Setting" before transmission. Has the rotation sending been set? When [Rotation Sending Setting] is not enabled (the image is not rotated), an original placed in the vertical orientation may be reduced by the receiving machine.
- Page 39 Check Solution Has cut-off printing been disabled in ■ Load the same size of paper as the received fax. the setting mode (administrator)? If [Print Actual Size Cut off Disabled] is enabled in [Print Style Setting] in the setting mode (administrator) and a fax is received that is larger than any paper that is loaded, the fax will be received and stored in memory without being printed.
- Page 40 THE MACHINE DOES NOT BEGIN FAX RECEPTION Check Solution ■ Set the reception mode to [Auto Reception]. Has the reception mode been set to [Manual Reception] in the setting When the reception mode is set to [Manual Reception], the machine will not mode? receive faxes automatically.
- Page 41 YOU CANNOT TALK TO THE OTHER PARTY Check Solution Did you dial using the speaker? ■ Use the extension telephone. When you dial using the speaker, you will be able to hear the voice of the other party, but he or she will not hear your voice. Use the extension telephone. (When the optional receiver or extension telephone is not installed, you cannot talk to the other party.) AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY...
- Page 42 I WANT TO CHECK THE SEND/RECEIVE HISTORY Check Solution ■ Tap the [Sending History] key (Easy Fax mode) to show the send history. In Press the [Sending History] key. (Send history only) normal mode, tap the [Sending History] key on the action panel. Check with the [Job Status] key.
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Page 43: Sender Information
I DON'T KNOW HOW TO PREVIEW RECEIVED FAXES Check Solution ■ You can forward received faxes to a forwarding destination set in advance. Enable the image preview setting for received faxes in setting mode. Enable [Received Data Image Check Setting] in "Setting mode (administrator)" - [System Settings] →... - Page 44 BROADCAST TRANSMISSION DOES NOT WORK Check Solution Has broadcast setting been disabled ■ Broadcast transmission cannot be performed when "Setting mode in the setting mode (administrator)? (administrator)" - [System Settings] → [Image Send Settings] → [Fax Settings] → [Send Setting] → [Disable Fax Broadcasting] is disabled. THE FAX RECEPTION / DATA INDICATOR DOES NOT TURN OFF Check...
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Page 45: Image Send
Image Send CHECKLIST Have functions been disabled by the administrator? Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator. Alert Message Check Page... - Page 46 Image Send Alert Message Check Page Use the [Format] key. I WANT TO CHANGE THE FORMAT OR COMPRESSION OF A SCANNED IMAGE Tap the [Address Review] key. I DON'T KNOW HOW TO CHECK AN ADDRESS WHEN SENDING AN IMAGE TRANSMISSION DOES NOT TAKE PLACE Check Solution ■...
- Page 47 Image Send AUTO SELECTION OF THE COLOR MODE DOES NOT TAKE PLACE CORRECTLY Check Solution ■ Specify the color mode manually. Are you scanning one of the following types of originals? When the color mode is set to [Auto], the machine detects whether the original is When Black &...
- Page 48 Image Send TRANSMISSION TAKES A LONG TIME Check Solution Is the resolution setting appropriate at ■ Select resolution and data compression settings that are suited to the purpose of the time of scanning? transmission. To create image data that is balanced in terms of resolution and file size, pay attention to the following points: Resolution modes: The default resolution setting is [200x200dpi] in "E-Mail", "FTP/Desktop",...
- Page 49 Image Send THE QUALITY OF THE SCANNED IMAGE IS POOR Check Solution ■ To reduce the moire effect, take the following procedure: Is the original printed matter such as a book or magazine? When the original is printed matter, vertical patterns (moire) may occur. Select [Others] →...
- Page 50 Image Send THE SCANNED IMAGE IS UPSIDE DOWN OR ON ITS SIDE Check Solution ■ Send the image to the scan mode and Internet fax mode destinations separately. Are Internet fax addresses included in the transmission? When destinations for "E-Mail", "FTP/Desktop", and "Network Folder" and Internet fax destinations are included in a broadcast transmission, the original transmission orientation of Internet fax takes precedence, and thus the file may not appear in the correct orientation when viewed on a PC.
- Page 51 Image Send AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY) CANNOT BE STORED Check Solution ■ Adjust the number of stored keys. Has the maximum number of keys been stored? Delete addresses (one-touch keys and group keys) that are not being used. AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY) CANNOT BE EDITED OR DELETED Check...
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Page 52: Document Filing Problems
Document Filing Problems CHECK LIST Have functions been disabled by the administrator? Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator. Alert Message Check Page... - Page 53 Document Filing Problems A JOB CANNOT BE STORED IN A CUSTOM FOLDER Check Solution ■ Click the [Get Folder Name] button in the document filing save screen of the Do the custom folders created with the machine appear in "Folder printer driver to call up the custom folders that have been created on the Information"? machine.
- Page 54 Document Filing Problems THE PROPERTY OF A FILE CANNOT BE SET TO [Confidential] Check Solution ■ Move the file to a different folder and then set its property to "Confidential". Is the file in the Quick File folder? [Confidential] cannot be specified for a file in the Quick File folder. (Note that [Protect] can be specified for a file in the Quick File folder to prevent it from being easily deleted.) A CONFIDENTIAL FILE OR CONFIDENTIAL...
- Page 55 Document Filing Problems I DON'T KNOW HOW TO SCAN TO USB MEMORY Check Solution Did you insert the USB memory ■ When you insert a USB memory device in the machine, a message will appear. device? To scan to USB memory, tap the [Scan to External Memory Device] key. The external memory device screen set in Easy Scan mode appears.
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