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Brother MFC-J450DW Basic User's Manual
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Brother MFC-J450DW Basic User's Manual

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Basic User's Guide
MFC-J450DW
MFC-J470DW
MFC-J475DW
Version 0
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Summary of Contents for Brother MFC-J450DW

  • Page 1 Basic User’s Guide MFC-J450DW MFC-J470DW MFC-J475DW Version 0 USA/CAN...
  • Page 2 Register your product on-line at http://www.brother.com/registration/ By registering your product with Brother, you will be recorded as the original owner of the product. Your registration with Brother:  may serve as confirmation of the purchase date of your product should you lose your receipt;...

  • Page 3: Brother Numbers

    For technical help, you must call the country where you bought the machine. Calls must be made from within that country. Register your product By registering your product with Brother International Corporation, you will be recorded as the original owner of the product. Your registration with Brother: ...

  • Page 4: Ordering Accessories And Supplies

    If you cannot find the accessory you need and you have a Visa, MasterCard, Discover, or American Express credit card, you can order accessories directly from Brother. (You can visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.) NOTE In Canada only Visa and MasterCard are accepted.

  • Page 5: Accessories And Supplies

    LG3077001 (USA only) Basic User's Guide LEL386001 (English for USA and Canada) LEL386002 (French for Canada) ® LEK458001 (MFC-J450DW) CD ROM for Windows & Mac LEK464001 (MFC-J470DW) LEK460001 (MFC-J475DW) For more information about the replacement consumables, visit us at http://www.brother.com/pageyield/.

  • Page 6: Usa And Canada

    SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT WILL BROTHER'S LICENSOR(S) BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS...

  • Page 7: Compilation And Publication Notice

    Compilation and Publication Notice Under the supervision of Brother Industries, Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications. The contents of this manual and the specifications of this product are subject to change without notice.
  • Page 8 PDF file / Brother print from OS X v10.7.x, 10.8.x and your iPhone, Solutions Center iPod touch, iPad, or other iOS device to your Brother machine without installing a printer driver. Google Cloud Print This Guide provides details on how to use Google...

  • Page 9: Table Of Contents

    Network User’s Guide..................2 Viewing User’s Guides ..................2 How to access Guides for Advanced Features............4 ® Accessing Brother Support (Windows )..............4 Accessing Brother Support (Macintosh) ..............5 Control panel overview ..................6 LCD screen......................8 Basic Operations .....................9 Loading paper Loading paper and other print media..............10 Loading envelopes ..................13...
  • Page 10 Recording an outgoing message (OGM) on the external TAD......37 Multi-line connections (PBX) .................38 External and extension telephones..............38 Connecting an external telephone..............38 Using external and extension telephones............39 Using a non-Brother cordless external telephone .........39 Using remote codes..................39 Dialing and storing numbers How to dial ......................41 Manual dialing ....................41 Speed Dialing ....................41...
  • Page 11 How to scan to a computer Before scanning....................47 ® Scanning a document as a PDF file using ControlCenter4 (Windows ) ..... 48 How to change the machine’s SCAN mode settings for PDF scanning ....51 How to scan a document as a PDF file using the control panel ....53 Routine maintenance Replacing the ink cartridges ................
  • Page 12 Specifications General ......................116 Print media......................118 Fax ........................119 Copy ........................120 Scanner ......................121 Printer ........................122 Interfaces ......................122 Network......................123 Computer requirements ..................124 Consumable items .....................125 Index...
  • Page 13 Table of Contents (Advanced User’s Guide) The Advanced User’s Guide explains the following features and operations. You can view the Advanced User’s Guide on the CD-ROM. General setup Routine maintenance Memory Storage Cleaning and checking the machine Volume Settings (MFC models) Packing and shipping the machine Automatic Daylight Saving Time (MFC models)

  • Page 15: General Information

    Notes tell you how to respond to a situation that may arise or give tips about how the operation works with other features. Thank you for buying a Brother machine! Reading the documentation will help you Electrical Hazard icons alert you to make the most of your machine.

  • Page 16: Accessing The Advanced User's Guide And Software And Network User's Guide

    CD-ROM into your CD-ROM drive. Guide NOTE This Basic User’s Guide does not contain all If the Brother screen does not appear, go the information about the machine, such as to Computer (My Computer). (For how to use the advanced Fax, Copy, Printer, ®...
  • Page 17 (Macintosh) NOTE (Macintosh) Presto! PageManager is available as a Turn on your Macintosh. Insert the download from Brother CD-ROM into your CD-ROM http://nj.newsoft.com.tw/download/ drive. The following window will appear. brother/PM9SEInstaller_BR_multilang2.dmg  The complete Presto! PageManager User’s Guide can be viewed from the Help selection in the Presto! PageManager application.

  • Page 18: How To Access Guides For Advanced Features

    Click Manuals on your model’s page to numbers on page i and on the CD-ROM. download the documentation.  Click Brother Support on the Top Menu. The following screen will appear: Web Connect Guide This Guide provides useful information about...

  • Page 19: Accessing Brother Support (Macintosh)

    PageManager, click Presto! PageManager.  To access the Brother Web Connect page, click Brother Web Connect.  To register your machine from the Brother Product Registration Page (http://www.brother.com/registration/), click On-Line Registration.  For the latest news and product support information (http://solutions.brother.com/), click...

  • Page 20: Control Panel Overview

    Chapter 1 Control panel overview The MFC-J450DW, MFC-J470DW and MFC-J475DW have the same control panel keys. NOTE Most of the illustrations in this User’s Guide show the MFC-J470DW. 1 LCD (Liquid Crystal Display) 3 Telephone keys: Displays messages on the screen to help you ...

  • Page 21: Making Copies

    General information 4 Start keys: Power On/Off  Black Start Press to turn on the machine. Lets you start sending faxes or making copies in black & white. Also lets you start Press and hold down to turn off the a scanning operation (in color or black &...

  • Page 22: Lcd Screen

    Chapter 1 LCD screen 7 Dial Pad Use these keys to dial telephone and fax numbers and as a keyboard for entering The LCD shows the machine’s status when information into the machine. the machine is idle. 8 Menu keys: ...

  • Page 23: Basic Operations

    General information Basic Operations Press a or b to choose Fax/Tel. The following steps show how to change a setting in the machine. In this example, the Receive Mode setting is changed from Fax Only to Fax/Tel. Press Menu. Press a or b to choose Fax. Press OK.

  • Page 24: Loading Paper

    Loading paper Loading paper and Lift the output paper tray cover (1). other print media Load only one size of paper and one type of paper in the paper tray at a time. (For more information about paper size, weight and thickness, see Choosing the right print media on page 19.) Pull the paper tray completely out of the machine.
  • Page 25 Loading paper Gently put the paper into the paper tray NOTE print side down and top edge in first. When you are using Legal size paper, Check that the paper is flat in the tray. press and hold the universal guide release button (1) as you slide out the front of the paper tray.
  • Page 26 Chapter 2 Gently adjust the paper width guides (1) While holding the paper tray in place, to fit the paper. pull out the paper support (1) until it Make sure the paper width guides touch locks into place, and then unfold the the sides of the paper.

  • Page 27: Loading Envelopes

    Loading paper Loading envelopes Loading envelopes Before loading, press the corners and sides of envelopes to make them as flat About envelopes as possible.  Use envelopes that weigh from 20 to 25 lb IMPORTANT (80 to 95 g/m If envelopes are “double-feeding,” put one Some envelopes need margin settings to ...
  • Page 28 Chapter 2 Put envelopes in the paper tray with the If you have problems printing on address side down. If the envelope flaps envelopes with the flap on the short edge, are on the long edge, load the try the following: envelopes with the flap on the left, as Open the envelope flap.

  • Page 29: Unprintable Area

    Loading paper Unprintable area The printable area depends on the settings in the application you are using. The figures show the unprintable areas on cut-sheet paper and envelopes. The machine can print in the shaded areas of cut-sheet paper only when the Borderless print feature is available and turned on. For more information, see Software and Network User’s Guide: Print without a Border ®...

  • Page 30: Paper Settings

    Press a or b to choose Press OK. General Setup. Press OK. Press a or b to choose Plain Paper, Inkjet Paper, Brother BP71, Press a or b to choose Paper Size. Other Glossy or Transparency. Press OK. Press OK.

  • Page 31: Acceptable Paper And Other Print Media

    (See Paper Type on page 16.)  Avoid touching the shiny (coated) side of  When you print on Brother Photo paper, the photo paper. load one extra sheet of the same photo  Avoid touching either side of the paper in the paper tray.
  • Page 32 Chapter 2 IMPORTANT DO NOT use the following kinds of paper: • Damaged, curled, wrinkled, or irregularly shaped 1 0.08 in. (2 mm) or greater curl may cause jams to occur. • Extremely shiny or highly textured • Paper that cannot be arranged uniformly when stacked •...

  • Page 33: Choosing The Right Print Media

    Loading paper Choosing the right print media Paper type and size for each operation Paper Type Paper Size Usage Copy Printer 8 1/2  11 in. (215.9  279.4 mm) Yes Cut-Sheet Letter 8.3  11.7 in. (210  297 mm) 8 1/2 ...
  • Page 34 Up to 20 mil (Up to 0.52 mm) 20 to 25 lb (80 to 95 g/m Transparencies – – Up to 100 sheets of plain paper 20 lb (80 g/m BP71 69 lb (260 g/m ) paper is especially designed for Brother inkjet machines.

  • Page 35: Loading Documents

    Loading documents How to load Unfold the ADF Document Support (1). documents You can send a fax, make copies, and scan from the ADF (automatic document feeder) and from the scanner glass. Using the ADF The ADF can hold up to 20 pages and feeds each sheet individually.

  • Page 36: Using The Scanner Glass

    Chapter 3 After using the ADF, close the ADF Using the document guidelines on the Document Support. Push down on the left and top, place the document upper-left portion of the ADF Document face down in the upper left corner of the Support to close it completely.

  • Page 37: Unscannable Area

    Loading documents Unscannable area The scannable area depends on the settings in the application you are using. The figures show the unscannable areas. Usage Document Top (1) Left (2) Size Bottom (3) Right (4) Letter 0.12 in. 0.16 in. (3 mm) (4 mm) Legal 0.12 in.

  • Page 38: Sending A Fax

    Sending a fax How to send a fax You can change the following fax-sending settings. Press a or b to scroll through the fax settings. When the The following steps show how to send a fax. setting you want is displayed, press OK and choose your option.

  • Page 39: Stop Faxing

    Sending a fax Setting scanner glass size for Press Black Start or Color Start. faxing Faxing from the ADF When documents are A4 size, you need to  The machine starts scanning and set the Scan Size to A4. If you do not, the sending the document.

  • Page 40: Canceling A Fax In Progress

    Chapter 4 Canceling a fax in progress Press a or b to choose On, On+Image, Off or Off+Image. Press OK. If you want to cancel a fax while the machine is scanning, dialing or sending, press Press Stop/Exit. Stop/Exit. NOTE Transmission Verification •...

  • Page 41: Receiving A Fax

    Will you be using Voice Mail on the same telephone line as your Brother machine? If you have Voice Mail on the same telephone line as your Brother machine, there is a strong possibility that Voice Mail and the Brother machine will conflict with each other when receiving incoming calls.
  • Page 42 Chapter 5 To set the Receive Mode, follow the instructions: Press Menu. Press a or b to choose Fax. Press OK. Press a or b to choose Setup Receive. Press OK. Press a or b to choose Receive Mode. Press OK. NOTE If you cannot change the Receive Mode, make sure the Distinctive Ring feature is set to Off.

  • Page 43: Using Receive Modes

    Receiving a fax Using Receive Modes Manual Manual mode turns off all automatic Some Receive Modes answer automatically answering functions unless you are using the (Fax Only and Fax/Tel). You may want to Distinctive Ring feature. change the Ring Delay before using these modes.

  • Page 44: Receive Mode Settings

    Chapter 5 Receive Mode settings F/T Ring Time (Fax/Tel mode only) Ring Delay When somebody calls your machine, you and your caller will hear the normal telephone The Ring Delay sets the number of times the ring. The number of rings is set by the ring machine rings before it answers in Fax Only delay setting.

  • Page 45: Easy Receive

    Receiving a fax Easy Receive If Easy Receive is On: The machine can receive a fax automatically, even if you answer the call. When you see Receiving on the LCD or hear a click on the phone line through the handset you are using, just replace the handset.

  • Page 46: Telephone Services And External Devices

    Distinctive Ring subscriber telephone telephone company. Distinctive Ring is a services that some telephone companies feature of your Brother machine that allows a offer. person with one line to receive fax and voice Features like Voice Mail, Call Waiting, Call...

  • Page 47: Distinctive Ring

    Distinctive Ring Do you have Voice Mail? If you have Voice Mail on the telephone line Distinctive Ring is a function of your Brother that you will install your new machine on, machine that allows a person with one line to...
  • Page 48 You can see the current setting. the Receive Mode from D/R (Manual) to Press OK. another Receive Mode while Distinctive Ring is set to On. This ensures the Brother Press a or b to choose Off. machine will only answer the Distinctive Ring Press OK.

  • Page 49: Voice Over Internet Protocol (Voip)

    Telephone services and external devices Voice over Internet Protocol  If you have questions about how to connect your machine to the VoIP (VoIP) system, call your VoIP provider. After you have connected your machine to VoIP is a type of phone system that uses an the VoIP system, press Hook to verify that Internet connection instead of a traditional the machine has a dial tone.

  • Page 50: Connecting An External Tad (Telephone Answering Device)

    Chapter 6 Connecting an external • If you do not subscribe to the Distinctive Ring service: TAD (telephone You must plug your TAD into the EXT. answering device) jack of your machine. If your TAD is plugged into a wall jack, both your machine and the TAD will try to control the You may choose to connect an external telephone line.

  • Page 51: Connections

    Telephone services and external devices Connections Lift the scanner cover to release the lock. Gently push the scanner cover support down and close the scanner The external TAD must be plugged into the cover using both hands. jack labeled EXT. Your machine cannot work correctly if you plug the TAD into a wall jack Set your external TAD to four rings or (unless you are using Distinctive Ring).

  • Page 52: Multi-Line Connections (Pbx)

    Chapter 6 External and extension Multi-line connections (PBX) telephones We suggest you ask the company who installed your PBX to connect your machine. If you have a multi-line system, we suggest Connecting an external you ask the installer to connect the unit to the telephone last line on the system.

  • Page 53: Using External And Extension Telephones

    Using a non-Brother cordless telephones external telephone Using extension telephones If your non-Brother cordless telephone is connected to the EXT. jack of the machine If you answer a fax call at an extension and you typically carry the cordless handset...
  • Page 54 Chapter 6 Changing the remote codes The preset Fax Receive Code is l 5 1. The preset Telephone Answer Code is # 5 1. If you want to, you can replace them with your own codes. Press Menu. Press a or b to choose Fax. Press OK.

  • Page 55: Dialing And Storing Numbers

    Dialing and storing numbers How to dial Speed Dialing Load your document. Manual dialing Press (Address Book). Load your document. Or, you can press (FAX) and then press a or b to choose Press (FAX). Address Book and press OK. Press a or b to choose Search.

  • Page 56: Fax Redial

    Chapter 7 Storing numbers Fax Redial If you are sending a fax automatically and the You can set up your machine to do the line is busy, the machine will redial once after following types of easy dialing: Speed Dial five minutes.

  • Page 57: Changing Or Deleting Speed Dial Names Or Numbers

    Dialing and storing numbers Do one of the following: Do one of the following:  Enter the name (up to 16 characters)  Press a or b to choose Change. using the dial pad. Press OK. Press OK.  Press a or b to choose Delete. (For help entering letters, see Press OK.

  • Page 58: Making Copies

    Making copies How to copy Stop copying To stop copying, press Stop/Exit. The following steps show the basic copy operation. Do one of the following to load your document:  Place the document face down in the ADF. (See Using the ADF on page 21.) ...

  • Page 59: Copy Options

    Paper Size Press OK. (Advanced User’s Guide) Press a or b to choose Plain Paper, For information about changing the following copy settings, see Advanced User’s Guide: Inkjet Paper, Brother BP71, Other Glossy or Transparency. Copy options. Press OK.  Quality If you do not want to change additional ...

  • Page 60: How To Print From A Computer

    To print from a computer, you must install the printer driver. For more information, see Software and Network User’s Guide: Print. Install the Brother printer driver from the CD-ROM. (See Quick Setup Guide.) From your application, choose the Print command.

  • Page 61: How To Scan To A Computer

    How to scan to a computer Before scanning To use the machine as a scanner, install a scanner driver. If the machine is on a network, configure it with a TCP/IP address.  Install the scanner drivers from the CD-ROM. (See Quick Setup Guide: Install MFL-Pro Suite.) Configure the machine with a TCP/IP address if network scanning does not work.

  • Page 62: Scanning A Document As A Pdf File Using Controlcenter4 (Windows ® )

    ® (Windows Click (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). Click SCAN in the left navigation bar, and then click ControlCenter4. The ControlCenter4 application will open. If the ControlCenter4 Mode screen appears, choose the Advanced Mode, and then click...
  • Page 63 How to scan to a computer Set the scanning configuration. Click Configuration, and then select Button settings, Scan and File. The configuration dialog box appears. You can change the default settings. 1 Choose PDF (*.pdf) from the File Type drop-down list. 2 You can enter the file name you want to use for the document.
  • Page 64 Chapter 10 Click File. Press Scan. The machine starts the scanning process. The folder where the scanned data is saved will open automatically.

  • Page 65: How To Change The Machine's Scan Mode Settings For Pdf Scanning

    ® (Windows Click (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). Click SCAN in the left navigation bar, and then click ControlCenter4. The ControlCenter4 application will open. Make sure the machine you want to use is selected from the Model drop-down list.
  • Page 66 Chapter 10 Choose the File tab. You can change the default settings. 1 Choose PDF (*.pdf) from the File Type drop-down list. 2 You can enter the file name you want to use for the document. 3 You can save the file to the default folder, or choose your preferred folder by clicking the (Browse) button.

  • Page 67: How To Scan A Document As A Pdf File Using The Control Panel

    ® ® Windows users only. (Windows Vista SP2 or later, Windows 7 and Windows For more information, see Software and Network User’s Guide: Scan Using Web Services from the Brother Machine ® ® ® (Windows Vista SP2 or greater, Windows...

  • Page 68: A Routine Maintenance

    Routine maintenance Replacing the ink IMPORTANT cartridges Brother strongly recommends that you do not refill the ink cartridges provided with your machine. We also strongly Your machine is equipped with an ink dot recommend that you continue to use only counter.
  • Page 69 Routine maintenance Press the lock release lever as shown to Turn the green release lever on the release the cartridge color indicated on orange protective packing (1) the LCD. Remove the cartridge from the counterclockwise until it releases the machine. vacuum seal.
  • Page 70 Each color has its own correct position. NOTE Insert the ink cartridge in the direction of • If you replaced an ink cartridge, for the arrow on the label. example Black, the LCD may ask you to verify that it was a brand new one (for example, Did You Change Black).

  • Page 71: Cleaning And Checking The Machine

    Routine maintenance Cleaning and checking NOTE the machine In addition to cleaning the scanner glass and glass strip with a non-flammable glass cleaner, run your fingertip over the glass Cleaning the scanner to see if you can feel anything on it. If you feel dirt or debris, clean the glass again concentrating on that area.

  • Page 72: Cleaning The Print Head

    To maintain good print quality, the machine times and the print has not improved, try will automatically clean the print head when installing a new Genuine Brother Brand needed. You can start the cleaning process replacement ink cartridge for each manually if there is a print quality problem.

  • Page 73: Checking The Print Alignment

    Genuine Brother Brand replacement ink cartridge for each problem color. Try cleaning the print head again up to five more times. If the print has not improved, call Brother Customer Service. (See Brother numbers on page i.) IMPORTANT DO NOT touch the print head.

  • Page 74: Setting The Date And Time

    Setting the date and Press Black Start or Color Start. The machine starts printing the time Alignment Check Sheet. The LCD shows the date and time. If it is not current, re-enter it here. You can add the date and time to each fax you send by setting your Station ID.

  • Page 75: Troubleshooting

    If you think there is a problem with your machine, check each of the items below first and follow the troubleshooting tips. You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
  • Page 76 Copying problems:  Copying Difficulties on page 88 Scanning problems:  Scanning Difficulties on page 89 Software and Network problems:  Software Difficulties on page 89  Network Difficulties on page 89...

  • Page 77: Error And Maintenance Messages

    The most common error and maintenance messages are shown in the table. You can correct most errors and perform routine maintenance by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips: Visit us at http://solutions.brother.com/. Error Message...

  • Page 78: Cannot Detect

    (See Replacing the ink cartridges on page 54.) An ink cartridge is not installed correctly. If you are not using Genuine Brother Use a new Genuine Brother Innobella™ ink, the machine may not Innobella™ Ink Cartridge. If the error detect the ink cartridge.

  • Page 79: Ink Absorber Full

    The ink absorber box or flushing box The ink absorber box or flushing box Ink Absorber Full is full. These components are will need to be replaced. Call Brother periodic maintenance items that may Customer Service or a Brother require replacement after a period of...

  • Page 80: Ink Low

    Error Message Cause Action One or more of the ink cartridges are Order a new ink cartridge. You can Ink low near the end of their life. If one of the continue printing until the LCD shows color ink cartridges is near the end of Cannot Print.

  • Page 81: Not Registered

    Troubleshooting Error Message Cause Action The machine is out of paper or paper Do one of the following: No Paper Fed is not correctly loaded in the paper  Refill the paper in the paper tray, tray. and then press Black Start or Color Start.
  • Page 82 Error Message Cause Action The machine's memory is full. If a fax-sending or copy operation Out of Memory is in process:  Press Stop/Exit and wait until the other operations in process finish, and then try again.  Press Black Start or Color Start to choose Send Now to send the pages scanned so far.
  • Page 83 Troubleshooting Error Message Cause Action The paper is jammed in the machine. Remove the jammed paper by Paper Jam [Rear] following the steps in Printer jam or paper jam on page 74. Make sure the paper length guide is set to the correct paper size. DO NOT extend the paper tray when you load A5 or smaller size paper.
  • Page 84 Error Message Cause Action The Paper Size setting does not 1 Check that the paper size you Wrong Paper Size match the size of paper in the tray. Or, choose matches the size of paper you did not set the paper guides in the in the tray.

  • Page 85: Error Animation

    ® (Windows If you have not set up your Station ID, you Click (Brother Utilities), and then cannot enter fax transfer mode. (See Quick Setup Guide: Set your Station ID.) click the drop-down list and select your model name (if not already selected).

  • Page 86: Document Jam

    Document jam Do one of the following:  To transfer all faxes to your PC, Documents can jam in the ADF unit if they are press 1 (Yes). not inserted or fed correctly, or if they are too Press a or b to choose long.
  • Page 87 Troubleshooting Document is jammed inside the ADF Removing small documents jammed unit in the ADF Take any paper that is not jammed out Lift the Document Cover. of the ADF. Insert a piece of stiff paper, such as Lift the Document Cover. cardstock, into the ADF to push any small paper scraps through.

  • Page 88: Printer Jam Or Paper Jam

    Printer jam or paper jam Pull the two green levers inside the machine to remove the jammed paper. Locate and remove the jammed paper by following these steps. Unplug the machine from the AC power outlet. IMPORTANT After 24 hours of the power failure, the faxes stored in the memory will be lost.
  • Page 89 Troubleshooting Lift the Jam Clear Flap, and remove the Open the Jam Clear Cover (1) at the jammed paper. back of the machine. Pull the jammed paper out of the machine. Make sure you look carefully inside the machine above and below the Jam Clear Flap for any pieces of paper.
  • Page 90 Place both hands under the plastic tabs • If the print head is in the right corner as on both sides of the machine to lift the shown in the illustration, you cannot move scanner cover (1) into the open position. the print head.
  • Page 91 Troubleshooting Make sure you look carefully inside (1) Lift the scanner cover (1) to release the for any pieces of paper. lock. Gently push the scanner cover support down (2) and close the scanner cover (3) using both hands. CAUTION Be careful not to pinch your fingers when Put the paper tray firmly back in the you close the scanner cover.
  • Page 92 Additional paper jam clear operations Load one sheet of thick Letter or A4 sized paper, such as glossy paper, deep Unplug the machine from the AC power into the machine as shown in the outlet. illustration. Pull the paper tray (1) completely out of the machine.
  • Page 93 Troubleshooting If the thick paper is pushing any jammed Lift the scanner cover (1) to release the paper out, remove the jammed paper. lock. Gently push the scanner cover support down (2) and close the scanner cover (3) using both hands. CAUTION IMPORTANT DO NOT touch the encoder strip (1).

  • Page 94: If You Are Having Difficulty With Your Machine

    • If you think there is a problem with your machine, check the following chart and follow the troubleshooting tips. You can correct most problems by yourself. • If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
  • Page 95 Troubleshooting Printing Difficulties (continued) Difficulty Suggestions No printout. If old, unprinted data remains in the printer driver spooler, it will prevent new print jobs from printing. Open the printer icon and delete all data as follows: (continued) ® ® (Windows XP and Windows Server 2003) Click Start/Printers and Faxes.
  • Page 96 Make sure that your ink cartridges are fresh. The following may cause ink to clog:  The expiration date written on the cartridge package has passed. (Genuine Brother Innobella™ ink cartridges stay usable for up to two years if kept in their original packaging.) ...
  • Page 97 (See Advanced User’s Guide: Cleaning the paper pick-up rollers.) Photo paper does not feed When you print on Brother Photo paper, load one extra sheet of the same photo correctly. paper in the paper tray. An extra sheet has been included in the paper package...
  • Page 98 Paper Handling Difficulties (continued) Difficulties Suggestions Machine feeds multiple pages. Do the following: (See Loading paper and other print media on page 10.)  Make sure the paper is loaded correctly in the paper tray.  Remove all the paper from the tray and fan the stack of paper well, then put it back in the tray.

  • Page 99: Printing Received Faxes

    Troubleshooting Printing Received Faxes Difficulty Suggestions  Condensed print Usually this is caused by a poor telephone connection. Make a copy; if your copy looks good, you probably had a bad connection, with static or interference on the  Horizontal streaks telephone line.

  • Page 100: Receiving Faxes

    If your Brother machine is on a line with the Distinctive Ring subscriber service, see Distinctive Ring on page 33. If your Brother machine shares a line with other telephones and you want it to automatically answer all incoming faxes, select Fax/Tel mode. In Fax/Tel mode, your Brother machine will automatically receive faxes and produce a pseudo/double-ring to alert you to answer voice calls.

  • Page 101: Sending Faxes

    Cannot receive a fax. If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make sure your answering machine is set up (continued) correctly. (See Connecting an external TAD (telephone answering device) on page 36.)

  • Page 102: Handling Incoming Calls

    For example: If you subscribe to Call Waiting or another custom service and its signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt or disrupt the faxes. Brother's ECM (Error Correction Mode) feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features.
  • Page 103 Scanning Difficulties Difficulty Suggestions TWAIN or WIA errors appear when Make sure the Brother TWAIN or WIA driver is chosen as the primary source in your scanning application. For example, in Nuance™ PaperPort™ 12SE, click ® starting to scan. (Windows Scan Settings, Select to choose the Brother TWAIN/WIA driver.
  • Page 104 (Windows installed. If the Security Software warning appears on the PC screen during the installation, change the Security Software settings to permit the Brother product setup program or other program to run. (Macintosh) If you are using a firewall function of anti-spyware or antivirus security software, temporarily disable it, and then install the Brother software.

  • Page 105: Dial Tone

    Unless interference is a recurring problem on your telephone line, you may prefer to use it only when needed. To improve compatibility with most VoIP services, Brother recommends changing the compatibility setting to Basic(for VoIP).  Normal sets the modem speed at 14,400 bps.

  • Page 106: Machine Information

    Press a or b to choose Version. 4 All Settings Press OK. You can restore all settings to the factory Your machine’s firmware version will setting. appear on the LCD. Brother strongly recommends performing Press Stop/Exit. this procedure before handing over or disposing of the machine.

  • Page 107: How To Reset The Machine

    Troubleshooting How to reset the machine Press Menu. Press a or b to choose Initial Setup. Press OK. Press a or b to choose Reset. Press OK. Press a or b to choose the type of reset (Machine Reset, Network, Address&Fax or All Settings) you want to use.

  • Page 108: C Settings And Features Tables

    Settings and features tables Using the Settings Memory Storage Tables Even if there is a power failure, you will not lose your menu settings because they are Your machine is easy to set up and operate. stored permanently. Temporary settings All you have to do is press the Menu keys to (such as Overseas Mode) will be lost.

  • Page 109: Menu Table

    30Secs 1Min 2Mins* 5Mins — Sets the type of paper in Paper Type Plain Paper* the paper tray. Inkjet Paper Brother BP71 Other Glossy Transparency — Sets the size of paper in Paper Size Letter* the paper tray. Legal 4"x6"...
  • Page 110 Level1 Level2 Level3 Options Descriptions Page Adjusts the ring volume. General Setup Volume Ring (Continued) Med* High Adjusts the volume of the Beeper sounds when you press a Low* key. High Adjusts the speaker Speaker volume. Med* High You can adjust the LCD Settings Backlight Light*...
  • Page 111 Settings and features tables Level1 Level2 Level3 Options Descriptions Page Choose the Receive Setup Receive Receive Mode Fax Only* Mode that best suits your Fax/Tel needs. External TAD Manual Sets the number of rings Ring Delay before the machine answers in Fax Only or Fax/Tel mode.
  • Page 112 Level1 Level2 Level3 Options Descriptions Page Choose the initial setup Report Setting Transmission for Transmission (Continued) On+Image Verification Report. Off* Off+Image Sets the interval for the Journal Period automatic printing of the Every 50 Faxes* Fax Journal. If you have chosen other Every 6 Hours than Off or Every 12 Hours...
  • Page 113 IP address from the link-local address range. See Software and Network User’s Guide. Please go to the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/. The factory settings are shown in Bold with an asterisk.
  • Page 114 Address settings. — Port — User Name — Password See Software and Network User’s Guide. Please go to the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/. The factory settings are shown in Bold with an asterisk.
  • Page 115 — Restore all network settings to the factory settings. See Software and Network User’s Guide. Please go to the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/. The factory settings are shown in Bold with an asterisk.
  • Page 116 Menu ( ) (continued) Level1 Level2 Level3 Options Descriptions Page — — Prints these lists and Print Reports Transmission reports. — Address Book Alphabetical Order Numerical Order — — Fax Journal — — User Settings Network Config — — — —...
  • Page 117 Settings and features tables Level1 Level2 Level3 Options Descriptions Page You can reset all the Initial Setup Reset Machine Reset machine’s settings that (Continued) you have changed, such as Date and Time and Ring Delay. Resets the print server Network back to its factory default settings, such as the password and IP address...
  • Page 118 FAX ( Level1 Level2 Level3 Options Descriptions Page — — Sets the resolution for Fax Resolution Standard* outgoing faxes. Fine S.Fine Photo — — Changes the lightness or Contrast Auto* darkness of faxes you Light send. Dark — You can dial by pressing Address Book Search Alphabetical...
  • Page 119 Settings and features tables Level1 Level2 Level3 Options Descriptions Page — — — You can save your fax Set New Default settings. — — — You can restore all Factory Reset settings back to the factory settings. See Advanced User’s Guide. The factory settings are shown in Bold with an asterisk.
  • Page 120 SCAN ( Level1 Level2 Level3 Options Descriptions Page Set with Panel — If you want to use the Scan to File control panel to change (Set with PC)* the machine’s settings, choose On. The settings below will appear when On is selected in Set with Panel. —...
  • Page 121 Settings and features tables Level1 Level2 Level3 Options Descriptions Page — If you want to use the Scan to E-mail Set with Panel control panel to change (Set with PC)* the machine’s settings, choose On. The settings below will appear when On is selected in Set with Panel. —...
  • Page 122 Macintosh users. — You can choose the scan Scan Type Color See Accessing type for your document. Black and White* Brother Support (Macintosh) — You can choose the scan Resolution 100dpi on page 5.) resolution for your 200dpi* document.
  • Page 123 Settings and features tables Level1 Level2 Level3 Options Descriptions Page — If you want to use the Scan to Image Set with Panel control panel to change (Set with PC)* the machine’s settings, choose On. The settings below will appear when On is selected in Set with Panel. —...
  • Page 124 Best — — Choose the paper type Paper Type Plain Paper* that matches the paper in Inkjet Paper the tray. Brother BP71 Other Glossy Transparency — — Choose the paper size Paper Size Letter* that matches the paper in Legal the tray.
  • Page 125 Settings and features tables Level1 Level2 Level3 Options Descriptions Page — — You can choose to stack Stack/Sort Stack* or sort multiple copies. Sort — — You can make N in 1, 2 in Page Layout Off(1in1)* 1 ID, or Poster copies. 2in1(P) 2in1(L) 2in1(ID)

  • Page 126: Address Book

    — — ALBUMS™ — — — ® FLICKR Please go to the Brother Solutions Center to download Web Connect Guide at http://solutions.brother.com/. The factory settings are shown in Bold with an asterisk. (Address Book) Level1 Level2 Level3 Options Descriptions Page —...
  • Page 127 Settings and features tables Redial/Pause ( Level1 Level2 Level3 Options Descriptions Page — — You can choose a number Outgoing Call Send a fax from the Outgoing Call history Add to AddressBook history and then send a fax to it, add it to the Delete Address Book, or delete —...

  • Page 128: Entering Text

    Entering Text When you are setting certain menu selections, such as the Station ID, you may need to enter text into the machine. Most dial pad keys have three or four letters printed on keys. The keys for 0, # and l do not have printed letters because they are used for special characters.

  • Page 129: Special Characters And Symbols

    Settings and features tables Special characters and symbols Press l, # or 0 repeatedly until you see the special character or symbol you want. Press l (space) ! " # $ % & ' ( ) + , - . / m Press # : ;...

  • Page 130: D Specifications

    Specifications General NOTE This chapter provides a summary of the machines’ specifications. For additional specifications visit http://www.brother.com/. Printer Type Inkjet Piezo with 210 nozzles  1 Print Head Black: Piezo with 210 nozzles  3 Color: Memory Capacity 64 MB LCD (Liquid Crystal 1.8 in.
  • Page 131 Specifications Dimension 7.1 in. (180 mm) 16.1 in. (410 mm) 14.7 in. (374 mm) 20.4 in. (519 mm) Weight 19.6 lb (8.9 kg) Noise Level Sound Pressure Operating: 50 dB(A) (Maximum) 50 to 95 F (10 to 35 C) Temperature Operating: 68 to 91 F (20 to 33 C) Best Print Quality:...

  • Page 132: Print Media

    Print media Paper Tray Paper Input  Paper Type: Plain Paper, Inkjet Paper (coated paper), Glossy Paper and Transparency  Paper Size Letter, Legal, Executive, A4, A5, A6, Envelopes (Com-10, DL, C5, Monarch), Photo (4"  6")/(10  15 cm), Photo 2L (5"...

  • Page 133: Fax

    Specifications Compatibility ITU-T Group 3 Modem Speed Automatic Fallback 14,400 bps Scanning Width 8.19 in. (208 mm) (Letter) Printing Width 8.26 in. (210 mm) (Letter) Gray Scale B&W: 8 bit (256 levels) Color: 24 bit (8 bit per color/ 256 levels) Resolution Standard 203 ...

  • Page 134: Copy

    Copy Color/Black Yes/Yes Copy Width 8.26 in. (210 mm) Multiple Copies Stacks/Sorts up to 99 pages Enlarge/Reduce 25% to 400% (in increments of 1%) Prints up to 1200  2400 dpi Resolution 2-sided  Paper Type: Plain paper  Paper Size: Letter, A4, A5, Executive When copying on Letter size paper.

  • Page 135: Scanner

    ® Maximum 1200  1200 dpi scanning when using the WIA Driver for Windows XP, Windows Vista , Windows 7 and ® 8 (resolution up to 19200  19200 dpi can be selected by using the Brother scanner utility). Windows...

  • Page 136: Printer

    When the Borderless feature is set to On. See Paper type and size for each operation on page 19. When printing on Letter size paper. For detailed specifications visit http://www.brother.com/. Interfaces Use a USB 2.0 interface cable that is no longer than 6 feet (2 m).

  • Page 137: Network

    See Computer requirements on page 124. ® (Windows ) If you require more advanced printer management, use the latest Brother BRAdmin Professional utility version that is available as a download from http://solutions.brother.com/. (Macintosh) The latest Brother BRAdmin Light is available as a download from http://solutions.brother.com/.

  • Page 138: Computer Requirements

    PC Fax (Send) System OS X v10.8.x Scanning Conditions: For the latest driver updates, visit us at For WIA, 1200  1200 resolution. Brother Scanner Utility enables to enhance up to (in USA) http://www.brother.com/ 19200  19200 dpi. (in Canada) http://www.brother.ca/...

  • Page 139: Consumable Items

    For more information about the replacement consumables, visit us at http://www.brother.com/pageyield/. What is Innobella™? Innobella™ is a range of genuine consumables offered by Brother. The name "Innobella™" derives from the words "Innovation" and "Bella" (meaning "Beautiful" in Italian) and is a representation of the "innovative"...

  • Page 140: Index

    Index using ADF ..........21 using scanner glass ......22 Cordless telephone (non-Brother) ... 39 Accessories and supplies ......ii Custom Ringing ........33 Address Book Custom telephone features on a single Groups ........42 line ............88 Speed Dial ..........41 changing ..........43...
  • Page 141 Extension telephone, using ......39 Ink cartridges External telephone, connecting ....38 ink dot counter ........54 replacing ..........54 Innobella™ ..........125 Fax codes changing ..........40 Fax Receive Code ......31 Jams Telephone Answer Code ......39 document ..........72 using .............39 paper ............
  • Page 142 Presto! PageManager Telephone line See Software and Network User’s Guide. connections .......... 37 See also Help in the Presto! PageManager difficulties ..........85 application. interference / VoIP ........ 91 Print multi-line (PBX) ........38 difficulties ..........80 Text, entering ........114 printable area ........15 special characters ......
  • Page 143 Dollard-des-Ormeaux, QC, Canada H9B 3H6 Visit us on the World Wide Web http://www.brother.com/ These machines are approved for use in the country of purchase only. Local Brother companies or their dealers will only support machines purchased in their own countries. www.brotherearth.com...

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