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Sharp MX-5500N Troubleshooting Manual
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Sharp MX-5500N Troubleshooting Manual

Sharp MX-5500N Troubleshooting Manual

Digital full colour multifunctional system
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Download this manual See also: Instructions for Use Manual, User Manual
DIGITAL FULL COLOUR MULTIFUNCTIONAL SYSTEM
Troubleshooting
Troubleshooting
In the unlikely event of you experiencing a
problem with this product, please refer to this
manual before requesting service.
The contents of this manual are grouped by
situation.
The chapters of the manual appear on the cover.
Keep this manual close at hand for reference
whenever needed.
MODEL:
MX-5500N
MX-6200N
MX-7000N
REMOVING MISFEEDS
COPYING
PRINTING
FACSIMILE
SCANNING
DOCUMENT FILING
INSTALLATION
OTHER PROBLEMS
Problems related to machine
operation
Problems related to paper
feeding and output
Problems related to quality /
print results
Problems related to peripheral
device
Other problems
Alarm display of the inserter
Illustration of the machine

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Summary of Contents for Sharp MX-5500N

  • Page 1 MODEL: MX-5500N MX-6200N MX-7000N DIGITAL FULL COLOUR MULTIFUNCTIONAL SYSTEM Troubleshooting Troubleshooting In the unlikely event of you experiencing a REMOVING MISFEEDS problem with this product, please refer to this manual before requesting service. The contents of this manual are grouped by COPYING situation.

  • Page 3: About This Manual

    • Aside from instances provided for by law, SHARP is not responsible for failures occurring during the use of the product or its options, or failures due to incorrect operation of the product and its options, or other failures, or for any damage that occurs due to use of the product.

  • Page 4: Manuals Provided With The Machine

    Manuals provided with the machine This manual provides solutions to possible problems. For the detailed procedures for using the machine, see the following manuals. Printed manuals Manual name Contents This manual contains instructions for using the machine safely and lists the specifications of the machine Safety Guide and its peripheral devices.

  • Page 5: Removing Misfeeds

    REMOVING MISFEEDS This chapter explains what to do when a paper misfeed occurs in the machine. Removing misfeeds When a paper misfeed occurs, "A misfeed has occurred." appears in the touch panel and printing stops. In this event, touch the [Information] key in the touch panel. When the key is touched, instructions for removing the misfeed will appear.
  • Page 6 (1) Paper misfeed in the finisher / saddle stitch Rotate roller knob (A) until it finisher no longer turns. Push and rotate knob (B) and remove the misfed paper. Open the top cover and remove the misfed paper. Paper misfeed in the transport area and the output area (the saddle stitch unit) Open the front cover.
  • Page 7 (3) Paper misfeed in the inserter Open the automatic document feeder. Rotate the While pulling the lever, slide transfer roller in the direction the inserter to the left until it of the arrow and remove the stops. original. Press switch A to release the cover lock and remove the misfed original.
  • Page 8 (6) Paper misfeed in the fusing unit (9) Paper misfeed in the bypass tray Rotate knob and remove the misfed paper. (10) Paper misfeed in the large capacity tray Open the top cover and remove the misfed paper. Caution When using the MX-LCX2 The fusing unit is hot.
  • Page 9 (11) Paper misfeed in the transport area Turn roller rotating knob in the direction of the arrow to remove the misfed paper. (13) Paper misfeed in tray 2 to tray 4 (side) While holding the lever, open the transport area cover. (12) Paper misfeed in tray 1 to tray 4 (in the tray) The misfeed may have occurred inside the machine.

  • Page 10: Problems Related To Copying Operation

    COPYING This chapter provides solutions to possible copying problems. See the following table of contents to locate the appropriate page for your question or problem. Problems related to copying operation • Copying does not take place............8 •...
  • Page 11 Problem Point to check Solution Image rotation does Did you select the paper size or copy Copy using automatic paper selection and automatic not take place. ratio manually? ratio selection. Are you copying using settings that do Rotate copying can generally be combined with other not allow rotate copying? special modes, however, some combinations are not possible.

  • Page 12: Problems Related To Copy Results

    Problems related to copy results Problem Point to check Solution The image is too light Is the image too light or too dark? Select an appropriate exposure mode for the original or too dark. being copied and adjust the exposure level manually. Has an appropriate exposure mode for Select one of the following modes depending on the the original type been selected?

  • Page 13: Table Of Contents

    PRINTING This chapter provides solutions to possible printing problems. See the following table of contents to locate the appropriate page for your question or problem. Problems related to printing operation • Printing does not take place............11 •...
  • Page 14 Problem Point to check Solution Printing does not take Is the IP address selected correctly? If the machine does not have a permanent IP address place. (Windows) (the machine receives an IP address from a DHCP server), printing will not be possible if the IP address changes.

  • Page 15: Colour Printing Does Not Take Place

    Problem Point to check Solution Printing does not take Was a Notice Page printed? A Notice Page will be printed to indicate the cause of the place. problem if a print job cannot be performed as specified and the cause is not shown in the display. Read the printed page and take appropriate action.

  • Page 16: A Tray, Finisher, Or Other Peripheral Device Installed On The Machine Cannot Be Used

    Problem Point to check Solution A tray, finisher, or Have the peripheral devices that are Open the printer properties and click the [Auto other peripheral installed on the machine been Configuration] button on the [Configuration] tab. device installed on the configured in the printer driver? (Windows) machine cannot be...

  • Page 17: Part Of The Image Is Cut Off

    Problem Point to check Solution Part of the image is Does the paper size specified by the job Make sure that the paper size setting matches the size cut off. match the size of paper loaded in the of paper loaded in the tray. tray? The paper size setting is selected as follows: Windows:...

  • Page 18: Many Nonsense Characters Are Printed

    Problem Point to check Solution Many nonsense Is your computer or the machine in an If little free space remains in the memory or hard drive of characters are printed. unstable state? your computer, or many jobs have been spooled on the machine and it has little free memory remaining, printed text may turn into nonsense characters.

  • Page 19: Transmission Does Not Take Place

    FACSIMILE This chapter provides solutions to possible facsimile problems. See the following table of contents to locate the appropriate page for your question or problem. Problems related to transmission • Transmission does not take place........... . . 17 •...
  • Page 20 Problem Point to check Solution Transmission does Is the correct dial mode set for your Ask your administrator to verify that "Dial Mode Setting" not take place. line? is set correctly for the line you are using. ➞ System Settings (Administrator) > "Image Send Settings"...

  • Page 21: The Transmitted Fax Prints Out Blank At The Receiving Side

    Problem Point to check Solution Transmission does Did you place a long size original on the A long size original cannot be scanned from the not take place. document glass when it is scanned? document glass. Place originals in the document feeder tray of the automatic document feeder.

  • Page 22: Manual Reception / Polling Reception Are Not Possible

    Problem Point to check Solution Printing does not take Does a password entry screen appear? "Hold Setting for Received Data Print" is enabled. Enter place after reception. the correct password with the numeric keys. If you do not know the password, check with your administrator.

  • Page 23: Problems Related To Audible Signals

    Problems related to audible signals Problem Point to check Solution The volume is too low. Has the volume setting been set to Ask your administrator to set the volumes in "Speaker "Small" in the system settings Settings" to "Middle" or "Big". •...

  • Page 24: Problems Related To One-Touch Individual Keys / Group Keys

    Problems related to one-touch individual keys / group keys Problem Point to check Solution A one-touch individual Has the maximum number of keys been Delete one-touch keys and group keys that are not key or group key stored? being used. cannot be stored.

  • Page 25: Transmission Does Not Take Place

    SCANNING This chapter provides solutions to possible scanning problems. See the following table of contents to locate the appropriate page for your question or problem. Problems related to scanning operation • Transmission does not take place........... . . 23 •...

  • Page 26: An Address Cannot Be Specified

    Problem Point to check Solution Transmission does Does the image file exceed the e-mail If your administrator has set a limit on the size of not take place. attachment limit set in the system transmitted files, a file that exceeds the limit cannot be settings (administrator)? transmitted.

  • Page 27: The Received Image File Cannot Be Opened

    Problem Point to check Solution The received image Does the viewer program used by the The recipient may be able to open the file if you change file cannot be opened. recipient support the format of the the file type and compression mode selected at the time received image data? of transmission.

  • Page 28: Problems Related To Scan Results

    Problems related to scan results Problem Point to check Solution The scanned image is Is the original scan size setting smaller Set the scan size to the actual original size. clipped. than the actual original size? If you have intentionally set a smaller size than the actual original size, note carefully the placement position of the selected scan size when placing the original.

  • Page 29: Jpeg Was Selected For The File Type But The File Was Created As A Tiff File

    Problem Point to check Solution JPEG was selected for Did you press the [BLACK & WHITE When [JPEG] is selected for the file type and the image the file type but the file START] key ( ) to begin scanning? is scanned in Mono 2, the file will be created as a TIFF was created as a TIFF file.

  • Page 30: Problems Related To One-Touch Individual Keys / Group Keys

    Problems related to one-touch individual keys / group keys Problem Point to check Solution A one-touch individual Has the maximum number of keys been Delete one-touch keys and group keys that are not key or group key stored? being used. cannot be stored.

  • Page 31: Document Filing

    DOCUMENT FILING This chapter provides solutions to possible document filing problems. See the following table of contents to locate the appropriate page for your question or problem. • Document filing does not take place........... 29 •...
  • Page 32 Problem Point to check Solution A stored file has Did you touch the [Print and Delete the A file that is printed using the [Print and Delete the Data] disappeared. Data] key to print a stored file? key is automatically deleted after being printed. To print a file without deleting it, use the [Print and Save the Data] key.
  • Page 33 INSTALLATION This chapter provides solutions to possible installation problems. See the following table of contents to locate the appropriate page for your question or problem. • The software cannot be installed............31 •...
  • Page 34 Problem Point to check Solution The plug and play Is the machine power on? When a USB cable is connected, make sure the power screen does not of the machine is "ON" and then connect a USB cable to appear (USB the machine.

  • Page 35: Removing The Software

    The printer driver cannot be installed (Windows 2000/XP/Server 2003) If the printer driver cannot be installed on Windows 2000/XP/Server 2003, follow the steps below to check your computer settings. Click the [start] button and then click Check the settings in "What action do [Control Panel].

  • Page 36: In That Order

    OTHER PROBLEMS This chapter explains how to resolve problems related to the general operation of the machine. Locate your question or problem in the table of contents below and refer to the appropriate page. Problems related to machine operation • Specified machine functions cannot be used..........35 •...

  • Page 37: Problems Related To Machine Operation

    Problems related to machine operation Problem Point to check Solution Specified machine Have functions been disabled by the Some functions may have been disabled in the system functions cannot be administrator? settings (administrator). Check with your administrator. used. When user authentication is enabled, the functions that you can use and page counts may be restricted in your user settings.

  • Page 38: Printing Is Not Possible Or Stops During A Job

    Problem Point to check Solution The operation panel Does the message "Call for service. Make sure that the LINE indicator is not lit and that the cannot be used. Code:xx-xx*." appear in the touch DATA indicator is not blinking or lit and then switch off the panel? [POWER] key ( ) and the main power switch.

  • Page 39: Problems Related To Paper Feeding And Output

    Illustration of the machine (I) (page 44) Are multiple sheets feeding at once? Fan the paper well before loading it. Are you using paper that is not within Use SHARP-recommended paper. Using paper that is the specifications? not supported may result in misfeeds, creases, or smudges.

  • Page 40: Paper Does Not Feed From The Paper Tray

    ☞ "5. MAINTENANCE" in the User's Guide Smudges appear on Are you using paper that is not within Use SHARP-recommended paper. Using paper that is printed output. the specifications? for other models or special paper that is not supported may result in misfeeds, creases, or smudges.

  • Page 41: Toner Does Not Adhere Well Or Creases Appear In The Paper

    Toner does not adhere Are you using paper that is not within Use SHARP-recommended paper. Using paper that is well or creases appear the specifications? for other models or special paper that is not supported in the paper.

  • Page 42: Problems Related To Peripheral Devices

    Problems related to peripheral devices Problem Point to check Solution The connected USB Is the USB device compatible with the Ask your dealer if the device is compatible with the device cannot be machine? machine. used. Is the connected USB device Use "USB-Device Check"...

  • Page 43: Punching Does Not Take Place

    Problem Point to check Solution Stapling does not take Is the paper type setting of the tray Check the paper type settings in the machine and select place (including selected in the printer driver set to a a tray that has paper that can be used for stapling*. pamphlet stapling).

  • Page 44: Other Problems

    Other problems Problem Point to check Solution The touch panel Is the display contrast properly Touch the brightness adjustment key ( ) on the screen is difficult to adjusted? system bar in the touch panel to adjust the brightness. ☞ view.

  • Page 45: Alarm Display Of The Inserter

    Alarm display of the inserter When the indicators are lit and/or blinking as shown below, operation will not take place even if you press the [START] key ( ). Solve the problem according to the combination of the indicators that are lit and/or blinking. [PUNCH] [START] [STAPLE] indicator...

  • Page 46: Illustration Of The Machine

    Illustration of the machine Front (A) Operation panel LINE indicator / DATA indicator Main power indicator HOME [POWER] key SYSTEM SETTINGS [POWER SAVE] READY PRINT DATA LINE IMAGE SEND DATA LOGOUT JOB STATUS (B) Output tray (centre tray) (C) Right tray When a finisher/saddle stitch finisher is not installed.
  • Page 47 Back (J) Original placement position on the document glass Document glass scale Document glass scale Mark Mark A5 or 5-1/2" x 8-1/2" A4R or 8-1/2" x 11"R B4 or 8-1/2" x 14" A4 or 8-1/2" x 11" A3 or 11" x 17" (L) Indicator line (M) Extension phone socket (N) Telephone line socket...
  • Page 48 Troubleshooting MODEL: MX-5500N MX-6200N MX-7000N This manual has been printed using a vegetable-based soy oil ink PRINTED IN CHINA to help protect the environment. 2006M Printed on 100% post-consumer recycled paper 3392 FCZZ TINSE...

This manual is also suitable for:

Mx-6200nMx-7000n

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