IBM Netcool/Proviso Cisco IP Telephony Technology Pack Manuals

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IBM Netcool/Proviso Cisco IP Telephony Technology Pack User Manual

IBM Netcool/Proviso Cisco IP Telephony Technology Pack User Manual (516 pages)

Tivoli Netcool/Proviso 4.3-W

Brand: IBM | Category: Software | Size: 2.57 MB

Table of Contents

Table of Contents
5
Audience
19
Organization
19
Chapter 1: Introduction

23
- Overview
  23
- How Is the Data Collected
  23
  - Inventory
    23
  - Collection
    24
- How Is the Data Processed and Loaded into the Database
  24
  - CME Operation
    25
- How Is the Data Reported
  25
Chapter 2: Supported Reports

29
- Overview
  29
- Reporter Sets
  29
  - Reporter Set Tree
    29
- Reports
  31
- CCM Server Quality Resource Detail Chart
  34
- CCM Server Quality Resource
  35
- CCM Sql Server Group
  36
- CCM Sql Server Resource Detail Chart
  37
- CCM Sql Server Resource
  38
- CDR Call Distribution Detail Chart
  39
- CDR Call Distribution Group
  40
- CDR Call Distribution Resource
  41
- CDR Quality Detail Chart
  43
- CDR Quality Group
  45
- CDR Quality Resource
  46
- CDR Utilization Detail Chart
  48
- CDR Utilization Group
  49
- CDR Utilization Resource
  50
- CDR Voicemail Usage Detail Chart
  52
- CDR Voicemail Usage Resource
  53
- Cluster Call Distribution Detail Chart
  55
- Cluster Call Distribution Group
  56
- Cluster Call Distribution Resource
  57
- Cluster Erlang-B Group
  58
- Cluster IP Vs Legacy Detail Chart
  59
- Cluster IP Vs Legacy Resource
  60
- Cluster Quality Detail Chart
  61
- Cluster Quality Group
  62
- Cluster Quality Resource
  63
- Cluster Utilization Detail Chart
  65
- Cluster Utilization Group
  66
- Cluster Utilization MLH Resource
  67
- Cluster Utilization Resource
  68
- Cluster Voicemail Usage Detail Chart
  69
- Cluster Voicemail Usage Resource
  70
- Errors on Cluster by Codec
  71
- Gatekeeper Availability Resource Detail Chart
  73
- Gatekeeper Availability Resource
  74
- Gatekeeper Device Quality Resource Detail Chart
  75
- Gatekeeper Device Quality Resource
  76
- Gatekeeper Interface Availability Resource Detail Chart
  77
- Gatekeeper Interface Availability Resource
  78
- Gatekeeper Interface Utilization Resource Detail Chart
  79
- Gatekeeper Interface Utilization Resource
  80
- Global VOIP
  81
- K-Factor Detail Chart
  83
- K-Factor Group
  84
- K-Factor Resource
  86
- Media Device Group
  88
- Media Device Resource Detail Chart
  89
- Media Device Resource
  90
- Perfmon Active Calls Detail Chart
  91
- Perfmon Active Calls Group
  92
- Perfmon Active Calls Resource
  93
- Perfmon MOH Detail Chart
  95
- Perfmon MOH Group
  96
Chapter 3: Devices and Services

133
- Overview
  133
- Summary of Device Technology
  133
  - Categories of Service Reporting
    134
  - Services and Devices Monitored
    134
- Sources of Collected Data
  135
- Pre-Requisites
  138
  - SNMP Access
    138
  - Cisco Callmanager Configuration
    138
- Supported Mibs
  139
Chapter 4: Element and Sub-Element Properties

141
- Overview
  141
- Ap_Iftype
  142
- Cdrclusterid
  143
- Cdrcustomerid
  144
- Cdrsiteid
  145
- Cdrtype
  146
- Clusterid
  147
- Customerid
  148
- Element.name
  149
- Element.state
  150
- Family
  151
- Name
  152
- Siteid
  153
- State
  154
- Voipcallmgrclusterid
  155
- Voipcallmgrcustomerid
  156
- Voipcallmgrdspmaxchannel
  157
- Voipcallmgrfilesystemname
  158
- Voipcallmgrgatewayipaddress
  159
- Voipcallmgrgatewayname
  160
- Voipcallmgrgatewaytype
  161
- Voipcallmgrmediadeviceipaddress
  162
- Voipcallmgrmediadevicename
  163
- Voipcallmgrmediadevicetype
  164
- Voipcallmgrprocessname
  165
- Voipcallmgrserialordsp
  166
- Voipcallmgrserverdescr
  167
- Voipcallmgrserverid
  168
- Voipcallmgrserverversion
  169
- Voipcallmgrsqldbname
  170
- Voipdevicetype
  171
Chapter 5: Defined Resources

173
- Overview
  173
- Cisco IP Telephony Technology Pack Resources
  173
- Sub-Element Types
  175
  - Tables of Sub-Element Types
    175
Chapter 6:Sub-Element Grouping Rules

185
- Overview
  185
- NOC Grouping
  186
  - Global Customer View Branch
    186
  - IP Telephony Call Detail Record Branch
    188
  - Infrastructure Branch
    191
- Sub-Element Collect Grouping
  193
Chapter 7: Collection Formulas

197
- Overview
  197
- Data Collection
  198
- Formulas and Metrics
  198
- Formula Reference
  199
- Attendantconsoleclientsonline
  200
- Attendantconsoleclientsregistered
  201
- Authenticatedcallsactive
  202
- Authenticatedpartiallyregisteredphone
  203
- Authenticatedregisteredphones
  204
- Availability (Percent)
  205
- Brichannelsactive
  206
- Brispansinservice
  207
- Callduration
  208
- Callsactive
  209
- Callsinprogress
  210
- Causecallrejected
  211
- Causechannelunacceptable
  212
- Causedestinationoutoforder
  213
- Causeinvalidnumberformat
  214
- Causemisdialedtrunkprefix
  215
- Causenetworkoutoforder
  216
- Causenoanswerfromuser
  217
- Causenochannelavailable
  218
- Causenoroutetodestination
  219
- Causenoroutetransitnetwork
  220
- Causenouserresponding
  221
- Causenumberchanged
  222
- Causeother
  223
- Causeresourceunavailable
  224
- Causesubscriberabsent
  225
- Causeswitchcongestion
  226
- Causetemporaryfailure
  227
- Causeunassignednumber
  228
- Causeuserbusy
  229
- CCM CPU Utilization (Percent) (Avg Last 5 Mn)
  230
- CCM Media Device Registration Availability (Percent)
  231
- CCM Physical Memory Utilization (Percent)
  232
- CCM Registered CTI Devices (Nb) (Gauge)
  233
- CCM Registered Devices (Nb) (Gauge)
  234
- CCM Registered Gateways (Nb) (Gauge)
  235
- CCM Registered Media Devices (Nb) (Gauge)
  236
- CCM Registered Phones (Nb) (Gauge)
  237
- CCM Registered Voicemail Devices (Nb) (Gauge)
  238
- CCM Rejected Devices (Nb) (Gauge)
  239
- CCM SQL Server Availability Percentage
  240
- CCM SQL Server Cache Hit Ratio (Percent)
  241
- CCM SQL Server Free Buffers (Nb)
  242
- CCM SQL Server Number Active User Connections
  243
- CCM SQL Server Number of Blocked Users
  244
- CCM SQL Server Number of Locks Blocking Processes
  245
- CCM SQL Server Number of Locks
  246
- CCM SQL Server Number of Pending Rw
  247
- CCM SQL Server Total Number of Pages
  248
- Ccr
  249
- Cluster Erlang
  250
- Cluster Number of Direct Voicemail Calls (Nb)
  251
- Cluster Percentage of Company Calls (Percent)
  252
- Cluster Percentage of Drop Calls (Percent)
  253
- Cluster Percentage of Normal Call Clearing (Percent)
  254
- Cluster Percentage of Packet Lost (Percent)
  255
- Cluster Percentage of Successful Calls (Percent)
  256
- Cluster Percentage of Tollbypass Calls (Percent)
  257
- Cluster Total Hours of Traffic
  258
- Cluster Total Number of Company Calls (Nb)
  259
- Cluster Total Number of Company IP Calls (Nb)
  260
- Cluster Total Number of Company Legacypbx Calls (Nb)
  261
- Cluster Total Number of External Calls (Nb)
  262
- Cluster Total Number of Normal Call Clearing
  263
- Cluster Total Number of Outgoing External Calls (Nb)
  264
- Clusterblocking
  265
- Clustercallduration
  266
- Clustercausecallrejected
  267
- Clustercausechannelunacceptable
  268
- Clustercausedestinationoutoforder
  269
- Clustercauseinvalidnumberformat
  270
- Clustercausemisdialedtrunkprefix
  271
- Clustercausenetworkoutoforder
  272
- Clustercausenoanswerfromuser
  273
- Clustercausenochannelavailable
  274
- Clustercausenoroutetodestination
  275
- Clustercausenoroutetransitnetwork
  276
- Clustercausenouserresponding
  277
- Clustercausenumberchanged
  278
- Clustercauseother
  279
- Clustercauseresourceunavailable
  280
- Clustercausesubscriberabsent
  281
- Clustercauseswitchcongestion
  282
- Clustercausetemporaryfailure
  283
- Clustercauseunassignednumber
  284
- Clustercauseuserbusy
  285
- Clusterdropcall
  286
- Clustererlangb
  287
- Clustererlang
  288
- Clusterforwardtovoicemail
  289
- Clusterincomingcall
  290
- Clusterinternalcall
  291
- Clusterinternationalcall
  292
- Clusterintersiteipcall
  293
- Clusterintersitelegacypbxcall
  294
- Clusterintrasiteipcall
  295
- Clusterintrasitelegacypbxcall
  296
- Clusterjitter
  297
- Clusterlatency
  298
- Clusterlines
  299
- Clusterlocalcall
  300
- Clusterlongdistancecall
  301
- Clustermos
  302
- Clusternbpacketslost
  303
- Clusternbpacketsreceived
  304
- Clusternbpacketssent
  305
- Clusteroffnetcall
  306
- Clusteronnetcall
  307
- Clustershortcall
  308
- Clustersuccessfulcall
  309
- Clustertollbypasscall
  310
- Clustertotalcall
  311
- Clustertotalhoursoftraffic
  312
- Clusterunsuccessfulcall
  313
- Clustervoicemailcallduration
  314
- Clustervoicemailcall
  315
- Clustervoicemailpackets
  316
- Dropcall
  318
- DSP Card Availability (Percent)
  319
- DSP Card Resource Utilization (Percent)
  320
- Encryptedcallsactive
  321
- Encryptedpartiallyregisteredphones
  322
- Encryptedregisteredphones
  323
- Forwardtovoicemail
  324
- Fxoportsactive
  325
- Fxoportsinservice
  326
- Fxsportsactive
  327
- Fxsportsinservice
  328
- Gatekeeper Buffer Utilization (Percent)
  329
- Gatekeeper Call Setup Quality (Percent)
  330
- Gatekeeper CPU Utilization (Percent) (Avg Last 5 Mn)
  331
- Gatekeeper ICMP Inbound Errors (Percent)
  332
- Gatekeeper ICMP Outbound Errors (Percent)
  333
- Gatekeeper Packet Errors (Nb)
  334
- Gatekeeper Total Number of Admission Rejects (Nb)
  335
- Gatekeeper Total Number of Admission Requests (Nb)
  336
- Gatekeeper Total Number of Concurrent Calls (Nb) (Gauge)
  337
- Gatekeeper Total Number of Location Rejects (Nb)
  338
- Gatekeeper Total Number of Location Requests (Nb)
  339
- Gatekeeper Total Number of Registered Endpoints (Nb)
  340
- Gatekeeper Total Packets (Nb)
  341
- Gatewaycallsactive
  342
- H323Callsactive
  343
- H323Callsinprogress
  344
- Huntlistcallsactive
  345
- Huntlistcallsinprogress
  346
- Icr
  347
- Icrmx
  348
- Inbound Loss (Percent)
  349
- Incoming
  350
- Interface Availability (Percent)
  351
- Interface Availability (Percent)
  352
- Interface Availability (Percent)
  353
- Interface Bandwidth Utilization in (Percent)
  354
- Interface Bandwidth Utilization in (Percent)
  355
- Interface Bandwidth Utilization out (Percent)
  356
- Interface Bandwidth Utilization out (Percent)
  357
- Interface Packet Loss (Percent)
  358
- Interface Packet Loss (Percent)
  359
- Interface Throughput in (Kbps)
  360
- Interface Throughput in (Kbps)
  361
- Interface Throughput out (Kbps)
  362
- Interface Throughput out (Kbps)
  363
- Internal
  364
- International
  365
- Intersiteipcall
  366
- Intersitelegacypbxcall
  367
- Intrasiteipcall
  368
- Intrasitelegacypbxcall
  369
- Iscallee
  370
- Iscaller
  371
- Jitter
  372
- Latency
  373
- Local
  374
- Longdistance
  375
- Mlqkav
  376
- Mlqk
  377
- Mlqkmn
  378
- Mohmulticastresourceactive
  379
- Mohmulticastresourceavailable
  380
- Mohtotalmulticastresources
  381
- Mohtotalunicastresources
  382
- Mohunicastresourceactive
  383
- Mohunicastresourceavailable
  384
- Mos
  385
- Nbpacketslost
  386
- Nbpacketsreceived
  387
- Nbpacketssent
  388
- Offnet
  389
- Onnet
  390
- Outbound Loss (Percent)
  391
- Percentage of Company Calls (Percent) CME(Bulk) VOIP Cisco
  392
- Percentage of Drop Calls (Percent) CME(Bulk) VOIP Cisco
  393
- Percentage of Packet Lost (Percent) CME(Bulk) VOIP Cisco
  394
- Percentage of Successful Calls (Nb) CME(Bulk) VOIP Cisco
  395
- Percentage of Tollbypass Calls (Percent) CME(Bulk) VOIP Cisco
  396
- PSTN Gateway Active DS0 Channels (Nb) (Gauge)
  397
- PSTN Gateway Active DS0 Channels (Nb) (Gauge)
  398
- PSTN Gateway Active DS0 Channels (Nb)
  399
- PSTN Gateway Call Setup Quality (Percent) (Successful / Total)
  400
- PSTN Gateway Call Setup Quality (Percent) (Successful / Total)
  401
- PSTN Gateway Call Setup Quality (Percent) (Successful / Unsuccessful)
  402
- PSTN Gateway DS1 Active DS0 Channels (Nb)
  403
- PSTN Gateway ICMP Inbound Errors (Percent)
  404
- PSTN Gateway ICMP Outbound Errors (Percent)
  405
- PSTN Gateway Network Errors (Percent)
  406
- PSTN Gateway Packet Discards
  407
- PSTN Gateway Total Active DS0 Channels (Nb) (Gauge)
  408
- PSTN Gateway Total Call Signaling Errors (Nb)
  409
- PSTN Gateway Total Calls Per Minute (Calls/Mn) (Sum of All Ds0S)
  410
- PSTN Gateway Total Number Calls Rejected (Nb)
  411
- PSTN Gateway Total Number of Calls (Nb)
  412
- PSTN Gateway Total Number of Calls (Sum of All Ds0S)
  413
- PSTN Gateway Total Number of Calls Per Mn (Calls/Mn)
  414
- PSTN Gateway Total Number of Calls Per Mn (Calls/Mn)
  415
- PSTN Gateway Total Number of Calls
  416
- PSTN Gateway Total Number of Successful Calls (Nb)
  417
- PSTN Gateway Total Number of Successful Calls (Nb)
  418
- PSTN Gateway Total Number of Successful Calls (Nb)
  419
- PSTN Gateway Total Number of Unsuccessful Calls (Nb)
  420
- PSTN Gateway Total Packets Per Second
  421
- Scs
  422
- Shortcall
  423
- Sipcallsactive
  424
- Sipcallsinprogress
  425
- SNMP Availability (Percent) (Avg Last Hour)
  426
- SNMP Availability (Percent) (Avg Last Hour)
  427
- SNMP Availability (Percent) (Avg Last Hour)
  428
- SNMP Availability (Percent) (Avg Last Hour)
  429
- SNMP Response Time (Ms) (Avg Last Hour)
  430
  - SNMP Response Time (Ms) (Avg Last Hour)
    431
  - SNMP Response Time (Ms) (Avg Last Hour)
    432
  - SNMP Unavailable (Percent) (Avg Last Hour)
    433
  - Successfulcall
    434
  - T1Channelsactive
    435
  - T1Spansinservice
    436
  - Tollbypasscallduration
    437
  - Tollbypasscall
    438
  - Total Number of Calls (Nb) CME(Bulk) VOIP Cisco
    439
  - Total Number of Outgoing External Calls (Nb)
    440
  - Total Number of Voicemail Direct Calls (Nb) CME(Bulk) VOIP Cisco
    441
  - Unsuccessfulcall
    442
  - Voicemailcallduration
    443
  - Voicemailcall
    444
  - Voicemailpackets
    445
Chapter 8: Discovery Formulas

447
- Overview
  447
- Netcool/Proviso Discovery Formula Tree
  447
- Discovery Formula Structure
  448
  - The Results Line
    448
- Ccm_Gateway_Device
  449
- Ccm_Media_Device
  450
- Ccm_Server_Device
  451
- Ccm_Server_Filesystem
  452
- Ccm_Server_Interface
  453
- Ccm_Server_Process
  454
- Ccm_Server_Sqldatabase
  455
- Gatekeeper_Device
  456
- Pstn_Gateway_Device
  457
- Pstn_Gateway_Dsp_Card
  459
Appendix A: Configuration

461
- Overview
  461
- Before You Begin
  461
- Configure the Technology Pack
  462
- Other Tasks and Considerations
  477
  - Verifying Resources
    477
Appendix B: UBA Parameters Reference (443, Topology Editor)

479
- UBA Parameters Reference
  479
Appendix C: Template File Reference

507
- Pack-Specific UBA Parameters
  507

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