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IBM DR550 manual available for free PDF download: Problem Determination And Service Manual
IBM DR550 Problem Determination And Service Manual (258 pages)
Brand:
IBM
| Category:
Storage
| Size: 5.74 MB
Table of Contents
Table of Contents
5
Figures
9
Tables
11
Electrical Safety
13
Laser Safety
13
Safety Notices
13
Rack Safety
14
DR550 Rack Installation
14
DR550 Rack Relocation
15
Safety Inspections
15
Removing AC Power
15
External Machine Checks
16
Internal Machine Checks
16
Environmental Notices
16
Product Recycling and Disposal
16
Battery Return Program
17
Flat Panel Display
19
About this Document
21
How this Document Is Organized
21
Who Should Read this Document
21
Getting Information, Help and Service
22
Software Maintenance
22
Hardware Warranty
22
Getting Help Online
23
Before You Call for Service
23
Getting Help by Telephone
23
Other Contacts
24
Web Sites
24
Related Publications
25
DR550 Publications
25
DR550 SSAM Server Publications
25
DR550 Storage Controller Publications
25
DR550 Expansion Drawer Publications
26
DR550 File System Gateway Publications
26
IBM Director Publications
26
IBM Remote Support Manager Publications
26
How to Send Your Comments
26
Chapter 1. Problem Resolution Overview
29
DR550 Health Check Procedures
29
DR550 Components by Model
29
Gathering Problem Information from the User
30
Additional Sources of Information
33
Viewing the AIX Runtime Error Log for SSAM Server Hardware Failures
34
Support Web Site
34
Placing a Service Call
34
Chapter 2. Using the Monitor
35
User Controls
35
User Controls
36
Chapter 3. DR550 Rack Power Control Assembly
37
Copyright IBM Corp. 2008
37
Model DR1 Power Control Assembly Power Problems
37
Checking CB1
37
Checking CB2 and CB3
37
DR550 Model DR1 Power Control Assembly
37
Checking Jumpers
38
Replacing a PCA
38
Model DR2 Power Control Assembly Power Problems
38
Checking CB1
39
Checking CB2 and CB3
39
DR550 Model DR2 Power Control Assembly
39
Checking On/Off Switch and Jumpers
40
Replacing a PCA
40
Chapter 4. DR550 SSAM Server
41
Serviceability
41
SSAM Server Hardware Failures
41
Copyright IBM Corp
41
AIX HACMP Failures
42
Error Indication and LED Indicators
42
System Attention LED
42
Concurrent Maintenance
42
Indicators in IBM Director
42
Service Information
43
Touch Point Colors
43
Securing a Rack-Mounted System into a Rack
43
Placing a Server into the Service Position
43
Cable-Management Arm
44
Operator Control Panel
44
Pull the Server to the Service Position
44
Operator Control Panel Physical Details and
45
System Firmware
46
CEC SP IP Address and Location
46
Service Processor
47
System P Startup Settings
47
Chapter 5. DR550 File System Gateway (FSG)
49
DR550 File System Gateway Hardware
49
Server Controls and Leds
50
Front View
50
File System Gateway Front View
50
Rear View
51
File System Gateway Rear View
51
Solving Problems
53
Diagnostic Tools Overview
53
POST Beep Codes
53
POST Error Codes
53
Serverguide Problems
54
Abbreviated List of POST Error Messages
54
Serverguide Setup and Installation CD
54
Troubleshooting Tables
56
Memory Problems
60
Power Problems
65
Light Path Diagnostics
67
Light Path Diagnostics Panel
68
Chapter 6. DR550 Storage Controller
71
Symptom-To-FRU Index
71
Symptom-To-FRU Index
72
Symptom-To-FRU Index
73
Storage Controller
73
Parts Listing
76
DR550 Storage Controller Storage Subsystem Parts List
77
Parts Listing (DR550 Storage Controller Storage Subsystem)
77
Chapter 7. DR550 Expansion Drawer
79
Symptom-To-FRU Index
79
Parts Listing
85
Finding Controller, Storage Expansion Enclosure, and Drive Information
86
DR550 Expansion Drawer Storage Expansion
86
Parts Listing (DR550 Expansion Drawer Storage Expansion Enclosure)
86
Product ID for Supported Storage Expansion
87
Product ID for EV-Ddms for the DR550
87
Chapter 8. IBM Totalstorage DR550 SAN Fibre Channel Switch
89
Switch Characteristics
89
Port Side of the DR550 SAN Switch
89
Non-Port Side of the DR550 SAN Switch
90
Interpreting LED Activity
90
LED Location
90
Port Side of the SAN16B-2 Switch
90
LED Patterns and Recommended Actions
91
Leds on the Port Side of the SAN16B-2
91
System LED Patterns During Normal Operation
92
Port LED Patterns During Normal Operation
93
Ethernet LED Patterns
93
DR550 SAN Switch Zoning
94
SAN Switch Failures
94
DR550 SAN Switch Ports
94
Controller
94
SAN Switch Problem Determination
95
Chapter 9. DR2 Internal Ethernet Switch
97
Switch Characteristics
97
Ethernet Switch Part Numbers
97
Port Side of the DR550 Ethernet Switch
97
DR550 Ethernet Switch: Port Side
97
Model DR2 Ethernet Switch Connections
98
Ethernet Switch Port Designations (SW1 and SW2)
98
Storage Controller #1
98
Table Top Ethernet Switch (SW1) Port Designation
98
Interpreting Switch LED Activity
99
Ethernet Switch Failures
99
Table Bottom Ethernet Switch (SW2) Port Designation
99
Replacing the Ethernet Switch
100
Removing the Ethernet Switch: Image
100
Removing the Ethernet Switch: Image
101
Chapter 10. Software Overview
103
System Storage Archive Manager (SSAM)
103
System Storage Archive Manager API Client
103
System Storage Archive Manager Server Configuration
104
System Storage Archive Manager Database and Logs
104
System Storage Archive Manager Disk Storage Pool
105
SSAM Server Failures
105
DR550-Specific Version of DS4000 Storage Manager
105
Storage Controller
105
Content Management Applications
106
IBM DB2 Content Manager
106
Other Management Applications
106
Integrated Solutions Console/Integrated Admin Console
107
IBM System Storage DR550 File System Gateway Software
107
Chapter 11. IBM Director
109
Problems Discovering DR550 Components
109
Control for Expanding/Collapsing the IBM Director Console Pane
110
Problems with Configuring DR550 Storage
112
Redhat
112
Specifying a Subnet
112
Suse
113
Running IBM Director 5.20.1 Instead of 5.20.2
113
Modifying Settings in the Login Screen Setup
113
Other Considerations
114
Hardware Status for IBM Director Agents Running on AIX
115
Chapter 12. Field Replacement
119
Removing and Replacing Rack Doors and Side Panels
119
DR1 Doors and Side Panels
119
Releasing the DR1 Door from the Hinges
119
Removing the DR1 Side Panel
120
DR2 Doors and Side Panels
121
Replacing the DR1 Side Panel
121
Removing the DR2 Side Panel
122
Field Replacement for the DR550 SSAM Server
123
DR550 SSAM Server RAID Disk Controller Rechargeable Battery Maintenance
123
Replacing the DR2 Side Panel
123
Locating the Adapter and Battery
126
Remove the DR550 SSAM Server Service Processor Assembly
127
Locating the Service Processor Assembly
130
Removing the Time-Of-Day Battery from the Service Processor Assembly
131
Replacing the Service Processor Assembly
132
Replacing Adapters
133
Field Replacement for the DR550 File System Gateway
133
Removing the Serveraid SAS Controller Battery
133
Removing the Serveraid-8K SAS Controller
133
Removing the System Board Battery
134
Installing the Battery
136
Locating the Battery on the System Board
136
Removing the Battery
136
Installing the Battery
137
Field Replacement for the DR550 Storage Controller
138
Replacing a DR550 Storage Controller Canister
138
Unlocking the SFP Module Latch - Plastic
139
Unlocking the SFP Module Latch - Wire Variety
139
Installing a Controller
141
Replacing a DR550 Storage Controller Battery Unit
142
Removing and Replacing a Battery Unit from the DR550 Storage Controller Chassis
143
Replacing an SFP Module
144
Replacing a DR550 Storage Controller Midplane
146
Replacing an EV-DDM
148
Replacing the DR550 Expansion Drawer (EXP420) Crus
148
Replacing an ESM
148
Replacing a Power Supply and Fan Unit
149
Removing and Replacing an Environmental
149
Replacing an SFP Module
150
Replacing a Power Supply and Fan Unit
150
Replacing a Midplane
152
Replacing an EV-DDM
154
Chapter 13. Offloading Data for Support
155
Collecting Log Files
155
Using IBM Director
155
Manual Offload
156
Appendix A. DR1 and DR2 Cabling Diagrams
157
DR2 Cabling: Single Node
157
DR2 Fiber Cabling: Single Node - from One
157
DR2 Fiber Cabling: Single Node - from Two
158
DR2 Fiber Cabling: Single Node - from One Storage Controller to One SAN Switch One to One SSAM Server (with LW Mirroring )
160
DR2 Ethernet Cabling: Single Node - One or
161
DR2 Ethernet Cabling: Single Node - One
162
DR2 KVM Switch Cabling Single Node - Two
163
DR2 KVM Switch Cabling Single Node - One
163
DR2 KVM Switch Cabling Single Node - One
164
DR2 Cabling: Dual Node
165
DR2 Fiber Cabling: Dual Node - from Two Storage Controllers to Two SAN Switches to Two SSAM Servers (Without Mirroring)
165
DR2 Fiber Cabling: Dual Node - from One
166
DR2 Ethernet Cabling: Dual Node - Two File
167
DR2 Ethernet Cabling: Dual Node - Two
168
DR2 Ethernet Cabling: Dual Node - Two SAN
168
DR2 Cabling: Controller to Expansion
169
DR2 KVM Switch Cabling Dual Node - Two
169
DR2 Fiber Cabling: Storage Controller #1 to Expansion Drawer #1-1
169
DR2 Fiber Cabling: Storage Controller #1 to Expansion Drawers #1-1 and #2-1
170
DR2 Fiber Cabling: Storage Controller #1 to Expansion Drawers #1-1, #2-1 and #3-1
171
DR2 Fiber Cabling: Storage Controller #1 to Expansion Drawers #1-1, #2-1, #3-1 and #4-1
172
DR2 Fiber Cabling: Storage Controller #1 to Expansion Drawers #1-1, #2-1, #3-1, #4-1 and #5-1
172
DR2 Fiber Cabling: Storage Controller #1 to Expansion Drawers #1-1, #2-1, #3-1, #4-1, #5-1
173
DR2 Fiber Cabling: Storage Controller #2 to Expansion Drawer #1-2
173
DR2 Fiber Cabling: Storage Controller #2 to Expansion Drawers #1-2 and #2-2
174
DR2 Fiber Cabling: Storage Controller #2 to Expansion Drawers #1-2, #2-2, and #3-2
174
DR2 Fiber Cabling: Storage Controller #2 to
175
DR2 Fiber Cabling: Storage Controller #2 to
176
DR2 Fiber Cabling: Storage Controller #2 to
177
DR2 Power Cabling
178
DR2 Power Cabling - Primary Rack
178
DR2 Power Cabling - Primary Rack and Expansion Rack
179
DR2 Power Cabling - Expansion Rack
180
DR1 Cabling
181
DR1 Ethernet Cabling - SSAM Server #1 to
181
DR1 Ethernet Cabling - File System Gateway
181
DR1 Fiber Cabling - Storage Controller #1 to
182
DR1 Fiber Cabling - Storage Controller #1 to Expansion Drawer #1-1 and #2-1
182
DR1 Fiber Cabling - SSAM Server to Storage
183
DR1 KVM Switch Cabling with Two File
183
DR1 KVM Switch Cabling with One File
184
DR1 Display/Keyboard/Mouse Cabling
184
DR1 Power Cabling
185
DR1 Power Cabling
186
SSAM Server and File System Gateway Layout Graphics for Adapter Placement and Port Assignment and Other Unit Graphics
187
File System Gateway Adapter/Port Identification Usage
187
Ethernet Switch Port Identification Used
188
SAN Switch Port Identification
189
KVM Switch Port Identification
189
Storage Controller Port Identification
190
Expansion Drawer Port Identification
191
Power Control Assembly (PCA) Port
192
Appendix B. Using the TSM API Test Program
193
Sample Dapismp Option File
193
Start Dapismp and Sign on with a Registered Node Name
194
Starting Dapismp
194
Archive a File
195
Archiving a File
195
Query the Archive and Obtain the Object ID
196
Set a Deletion Hold
197
Setting a Deletion Hold
197
Query the Management Class
198
Querying the Management Class
198
Appendix C. DS4000 Logical Volume Configuration
199
Logical Volume Configuration for DR1
199
Logical Volume Configuration for DR1 RAID6
202
Logical Volume Configuration for DR2
205
Logical Volume Configuration for DR2 RAID 6
225
Notices
247
Trademarks
248
Electronic Emission Notices
248
Federal Communications Commission (FCC) Class a Statement
249
Industry Canada Class a Emission Compliance Statement
249
Avis de Conformité À la Réglementation D'industrie Canada
249
European Union (EU) Electromagnetic Compatibility Directive
249
Germany Electromagnetic Compatibility Directive
250
People's Republic of China Class a Electronic Emission Statement
251
Taiwanese Class a Warning Statement
251
Japanese Voluntary Control Council for Interference (VCCI) Statement
251
Korean Class a Electronic Emission Statement
251
Index
253
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