Main Call Handling Features; Hold; Unattended Call Transfer - To Simply Transfer A Call; Attended Call Transfer - To Ask The Person First To Accept The Call - Cisco 525 Quick User Manual
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- Administrator's manual (28 pages) ,
- User manual (21 pages) ,
- Admin manual (6 pages)
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Main call handling features
Hold
Push the "Hold" softkey. To return to your call, push "Unhold".
Unattended Call Transfer - to simply transfer a call
Press the Transfer soft key. You'll hear a secondary dial tone.
Dial your colleague's extension.
When the person answers, press the Transfer soft key again and hang up.
Attended Call Transfer - to ask the person first to accept the call
Press Transfer soft key. You'll hear a secondary dial tone.
Dial your colleague's extension.
When they answer, ask whether they want to take the call:
If yes - Press Transfer soft key and hang up.
If no - Press Transfer soft key again to return to the caller.
Other call handling services
To set up facilities like Call Pickup, Call Forward, Hunt Groups or Conferencing, ask your system
administrator.
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