Section 525 automatic call distribution (acd), management information systems (mis) (70 pages)
Summary of Contents for Panasonic DBS 576
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Panasonic Supports DBS 576 and DBS 576HD Version 5.1 Section 721 IFM Courier User Guide for Small-Display Phones DBS 576 and DBS 576HD Version 5.1 Issued April 2002 Part No. 537X05801C...
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However, due to ongoing product improvements and revisions, Panasonic cannot guarantee the accuracy of printed material after the date of publication nor can it accept responsibility for errors or omissions. Panasonic will update and revise this document as needed. The software and hardware described in this document may be used or copied only in accordance with the terms of the license pertaining to said software or hardware.
Setting Up a Greeting ............11 Recording a Greeting ............12 SETTING UP MESSAGE NOTIFICATION ......13 External Message Notification ..........13 Notify Menu ................. 13 Setup and Activation of Notification Numbers (External)..14 FORWARDING CALLS AND MESSAGES......14 576-51-721 DBS 576 issued April 2002...
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ROUTING CALLS WITH CALL BRANCHING ..... 18 Adding/Changing Branching Maintenance......18 Setting Up Distribution Lists..........18 Creating a Distribution List..........19 Browsing Through a Distribution List ........19 OFF HOOK VOICE ANNOUNCE..........20 Redirect Calls............... 20 DBS 576 issued April 2002 576-51-721...
• You can always bypass a personal greeting by dialing # at any time during the greeting. After dialing pound, you will hear a short tone indicating that you can begin recording your message. 576-51-721 DBS 576 issued April 2002...
Below the screen heading (Exam- ple: Voice Mail Setup) you will find various prompts that guide you around or out of the current function screen. Symbols Used In this manual, screen option descriptions begin with a » symbol. DBS 576 issued April 2002 576-51-721...
2 favorite (commonly used) mailboxes for NEXT quick access » Enter Mailbox No to send message to a specific mailbox » Directory provides a list of Voice Mailboxes to Comment Options screens 576-51-721 DBS 576 issued April 2002...
• While listening to a message, you have the ability to capture the Caller ID and store it in the system. From that point forward, calls will bypass the Auto Attendant and transfer directly to your extension. • While listening to a message, press ## to capture caller ID DBS 576 issued April 2002 576-51-721...
» Distribution Lists provides a list of groups. Note: to send a message to a System Distribu- tion List, press # and the 2 digit system list number, which has been set up by the System to Send Options screens Administrator. 576-51-721 DBS 576 issued April 2002...
» Tel: directs incoming calls to telephone » Vmb: directs incoming calls directly to mailbox • if greetings have if greetings have not been set up been set up Selecting a Greeting Setting Up a Greeting DBS 576 issued April 2002 576-51-721...
» SETUP shows your Greetings by number, as in “Greeting 1”, “Greeting 2”, etc. • Press the soft key next to the greeting you want to record. This marks the greeting with NEXT an asterisk (*) NEXT Recording a Greeting 576-51-721 DBS 576 issued April 2002...
Second Part: “I will return on Thursday at 2:00 pm. Please leave a message and I will return your call when I return. Thank you.” Note: If nothing has been recorded in the Second Part greeting, only the First Part greeting will play. DBS 576 issued April 2002 576-51-721...
Notify Menu • Phone Numbers to enter phone or pager numbers for notification. • Schedule to set up time and day parameters for message notification. to Setup and Activation of Notification Numbers (External) screens 576-51-721 DBS 576 issued April 2002...
• System continues to notify all extensions, in cascading order. NEXT • Extension sequence may be changed. • Call: begins Call Forwarding setup and activation process. to Setup and Activation of Notification Numbers (Extensions) screens DBS 576 issued April 2002 576-51-721...
Notification Numbers (Extensions) • SETUP to program extension numbers. • ACTIVATE to forward calls. An Asterisk NEXT next to number (*) indicates forwarding number has been selected. Note: Voice prompts provide setup assistance. NEXT 576-51-721 DBS 576 issued April 2002...
• Change favorite mailbox • Mailbox Number messages will be NEXT forwarded to • Enter Mailbox No to forward messages to a specific mailbox • Directory provides a list of Voice Mailboxes NEXT NEXT DBS 576 issued April 2002 576-51-721...
» Recycle: Deleted messages are retained up to 2 days to Setting Up » FIFO/LIFO Hear messages First In First Out, to Setting Distribution Lists or Last In First Out. screens Distribution Note: Asterisk (*) toggles feature on/off Lists screens 576-51-721 DBS 576 issued April 2002...
» Browse Lists: to add and delete members NEXT to existing lists » ReRecord Name to hange name of Distribution List » Delete List: Removes Distribution List to Creating a to Browsing a Distribution List Distribution screens List screens DBS 576 issued April 2002 576-51-721...
Voice Mailboxes to add to list Browsing Through a Distribution List Select Existing List • ADD enables a Mailbox be added to NEXT Distribution List • DELETE removes mailbox from distribution list. NEXT 576-51-721 DBS 576 issued April 2002...
Redirect Calls » Change favorite mailbox This screen gives you the option to display 2 favorite (commonly used) mailboxes for NEXT quick access » Directory provides a list of Voice Mailboxes DBS 576 issued April 2002 576-51-721...
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Telecommunication Systems Company Division of Matsushita Electric Corporation of America Business Telephone Systems Division Headquarters Two Panasonic Way Printed in USA Secaucus, NJ 07094 04/2002 (201) 392-4220 Part No. 537X05801C...