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Motorola MK3000 Product Reference Manual
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Motorola MK3000 Product Reference Manual

Motorola MK3000 Product Reference Manual

Microkiosk for windows ce 5.0
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MK3000 MICROKIOSK
FOR WINDOWS CE 5.0
PRODUCT REFERENCE
GUIDE

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Summary of Contents for Motorola MK3000

  • Page 1 MK3000 MICROKIOSK FOR WINDOWS CE 5.0 PRODUCT REFERENCE GUIDE...
  • Page 3 MK3000 MICROKIOSK FOR WINDOWS® CE 5.0 PRODUCT REFERENCE GUIDE 72E-146162-01 Revision A September 2011...
  • Page 4 Motorola. No right to copy a licensed program in whole or in part is granted, except as permitted under copyright law. The user shall not modify, merge, or incorporate any form or portion of a licensed program with other program material, create a derivative work from a licensed program, or use a licensed program in a network without written permission from Motorola.

  • Page 5: Revision History

    Revision History Changes to the original guide are listed below: Change Date Description -01 Rev A 9/2011 Initial release...
  • Page 6 MK3000 MicroKiosk for Windows CE 5.0 Product Reference Guide...

  • Page 7: Table Of Contents

    Notational Conventions........................x Related Publications ........................xi Service Information ......................... xi Chapter 1: MK3000 Introduction Overview ............................1-1 Parts of the MK3000 ........................1-2 MK3000 Features .......................... 1-3 Touch Screen / LCD ........................ 1-3 Speakers ..........................1-3 Microphone ..........................1-3 Bar Code Scanner/Imager .......................
  • Page 8 MK3000 MicroKiosk for Windows CE 5.0 Product Reference Guide Chapter 2: Installation Overview ............................2-1 Unpacking the MK3000 ......................... 2-1 Removing the Screen Protector ..................... 2-2 Inserting a MicroSD Card ......................2-2 Connecting the MK3000 ........................ 2-2 Power Connection ........................2-3 Wired Ethernet Connection to a Host ..................
  • Page 9 Flash Storage ..........................5-23 FFS Partitions .......................... 5-23 Working with FFS Partitions ..................... 5-23 Non-FFS Partitions ........................5-24 Downloading Partitions to the MK3000 ..................5-24 Appendix A: Technical Specifications Technical Specifications ........................ A-1 Appendix B: Wireless Configuration Overview ............................B-1 Appendix C: Maintenance and Troubleshooting Overview ............................
  • Page 10 MK3000 MicroKiosk for Windows CE 5.0 Product Reference Guide...

  • Page 11: About This Guide

    ABOUT THIS GUIDE Introduction The MK3000 MicroKiosk for Windows CE 5.0 Product Reference Guide provides information on installing, operating, and programming the MK3000. NOTE Unless otherwise noted, the term MK3000 refers to all configurations of the device. Configurations This guide includes the following configurations: •...

  • Page 12: Notational Conventions

    MK3000 MicroKiosk for Windows CE 5.0 Product Reference Guide • Appendix A, Technical Specifications provides technical information about the MK3000. • Appendix B, Wireless Configuration refers to the Wireless Fusion Enterprise Mobility Suite User Guide for Version 3.00 for information on configuring the wireless connection.

  • Page 13: Related Publications

    Software type and version number Motorola responds to calls by e-mail, telephone or fax within the time limits set forth in service agreements. If your problem cannot be solved by Motorola Solutions support, you may need to return your equipment for servicing and will be given specific directions.
  • Page 14 MK3000 MicroKiosk for Windows CE 5.0 Product Reference Guide...

  • Page 15: Chapter 1 Mk3000 Introduction

    CHAPTER 1 MK3000 INTRODUCTION Overview The MK3000 MicroKiosk provides retail consumers access to data critical to making an informed purchasing decision. The MK3000 verifies prices on bar coded merchandise and obtains up-to-the-minute information on in-store promotions. Its easy-to-read display can be used as an electronic billboard for instant in-store merchandising and multimedia presentations to promote seasonal sales and upcoming events.

  • Page 16: Parts Of The Mk3000

    1 - 2 MK3000 MicroKiosk for Windows CE 5.0 Product Reference Guide Parts of the MK3000 Figure 1-1 Figure 1-2 illustrate MK3000 parts. See MK3000 Features on page 1-3 for explanations of these parts as well as other MK3000 features.

  • Page 17: Mk3000 Features

    The MK3000 includes a microphone built into its front housing. Bar Code Scanner/Imager The laser-based MK3000 decodes all traditional 1D bar codes (including GS1 DataBar bar code type). The imager-based version decodes 1D bar codes as well as 2D symbologies such as PDF417. See...

  • Page 18: Motion Sensor

    Press and hold the reset button for 10 seconds to reboot the device. External Ports The MK3000 has the following external ports: Power Port A Motorola power supply connects to the power port (2.0 mm barrel jack connector) on the MK3000. For more information, see Power Connection on page 2-3.

  • Page 19: Memory

    The MSR connects via USB to the MK3000. Mounting Options You can mount the MK3000 on a desktop or wall using a commercially available bracket or stand that conforms to the 100 mm VESA Flat Panel Monitor Physical Mounting Interface (FPMPMI™) mounting standards. See MK3000 Mounting on page 2-6.

  • Page 20: Bar Code Decoding

    MK3000 MicroKiosk for Windows CE 5.0 Product Reference Guide Bar Code Decoding The MK3000 decodes any traditional retail 1D or 2D (imager-based only) bar code presented in its field of view. Scanning with the MK3000 When scanning a bar code using the laser-based MK3000: •...
  • Page 21 MK3000 Introduction 1 - 7 Specular Reflection When laser beams reflect directly back into the scanner from the bar code, they can “blind” the scanner and make decoding difficult. This phenomenon is called specular reflection. To avoid this, scan the bar code so that the beam does not bounce directly back. But do not scan at too oblique an angle;...

  • Page 22: Imaging With The Mk3000

    MK3000 MicroKiosk for Windows CE 5.0 Product Reference Guide Imaging with the MK3000 When imaging, ensure the bar code is within the decode range and within the aiming pattern. The MK3000 beeps to indicate a successful decode. Imaging with the MK3000 Figure 1-5 Place the symbol in any orientation within the aiming pattern.

  • Page 23: Chapter 2 Installation

    Magstripe Reader Installation on page 2-11 Unpacking the MK3000 Remove the MK3000 from its packing and inspect it for damage. Keep the packing, it is the approved shipping container and should be used if the MK3000 needs to be returned for servicing.

  • Page 24: Removing The Screen Protector

    For a package of five replacement screen protectors, contact Motorola. Inserting a MicroSD Card To use a microSD card, insert it into the slot in the back of the MK3000 as shown on the device. See Figure 1-2 on page 1-3 for slot location.

  • Page 25: Power Connection

    2 - 3 Power Connection The universal AC power supply connects to the power port on the MK3000 using a 2.0 mm barrel jack. The power supply has a positive center pin and ground on the outer tab. It is compatible with: •...

  • Page 26: Wireless Ethernet Connection To A Host

    2 - 4 MK3000 MicroKiosk for Windows CE 5.0 Product Reference Guide RJ45/Ethernet Connector Pinouts Figure 2-1 identifies the locations for the Ethernet port pins, and Table 2-1 lists pin descriptions. Pin 8 Pin 1 8-Pin RJ45 Connector Port Figure 2-1...

  • Page 27: Usb Connection To A Pc And Peripherals

    Connecting to Peripheral Devices To connect a peripheral device such as a printer, a handheld scanner, a keyboard, or mouse: Connect a mini-A USB cable to one of the mini-USB ports on the MK3000. See Figure 1-2 on page 1-3 port locations.

  • Page 28: Mk3000 Mounting

    MK3000 Mounting To mount the MK3000 on a wall or counter top, use a mounting bracket that conforms to the 100 mm VESA specification. Also, Motorola offers an optional wall mount kit and pole mount kit for mounting the MK3000.

  • Page 29: Using The Mk3000 Wall Mount Kit

    Determine the MK3000 mounting location. Secure the mounting plate to the wall using the four mounting screws provided. Insert the four shoulder screws, also provided, into the mounting holes in the back of the MK3000. Shoulder Screws (4) Mounting Plate...
  • Page 30 2 - 8 MK3000 MicroKiosk for Windows CE 5.0 Product Reference Guide Insert the locking screw through the hole in the tab at the side of the mounting plate. Hand tighten the screw to secure the MK3000. Locking Screw MK3000 Wall Mount Locking Screw...

  • Page 31: Using The Mk3000 Pole Mount Kit

    Secure the mounting plate to the pole mount bracket using the four mounting screws provided. Mount the MK3000 by placing the shoulder screws through the four keyholes on the mounting plate, and slide the MK3000 over and down to secure.
  • Page 32 2 - 10 MK3000 MicroKiosk for Windows CE 5.0 Product Reference Guide Insert the locking screw through the hole in the tab at the side of the mounting plate. Hand tighten the screw to secure the MK3000. Locking Screw Pole Mount Straps...

  • Page 33: Magstripe Reader Installation

    Installation 2 - 11 Magstripe Reader Installation To install the optional MSR: Secure the mounting plate to either side of the MK3000 using the four screws provided. Securing the MSR Mounting Plate Figure 2-7 Secure the MSR to the plate using the two screws provided.

  • Page 34: Card Swiping

    Connect the USB cable to one of the two mini-USB host ports. Connecting the USB Cable Figure 2-9 Card Swiping Swipe a card through the MSR in either direction, with the magnetic stripe facing in toward the MK3000. Card Swiping Figure 2-10...

  • Page 35: Chapter 3 Configuration

    MK3000 configuration file (mkconfig.reg). Load this file onto the MK3000 and reboot the MK3000 to set configuration parameters for the device. The configurable options for the MK3000 are defined in an XML file that is available from Support Central at http://www.motorola.com/enterprisemobility/support. SCM is also available at Support Central.

  • Page 36: User Interface

    3 - 2 MK3000 MicroKiosk for Windows CE 5.0 Product Reference Guide User Interface SCM's user interface consists of a tree control on the left side of the window that displays all the configuration categories, and a data grid table on the right which displays all the configurable controls for the selected category.
  • Page 37 Configuration 3 - 3 SCM Menu Functions (Continued) Table 3-1 Menu Item Description Device Menu Device type Change the current device type template. Each template (available from Support Central) must reside in the SCM directory. Help Menu About Display the dialog which shows the application version.

  • Page 38: File Deployment

    Rebooting the MK3000 After downloading the mkconfig.reg file, cold boot the MK3000 to apply the new settings. Cold Boot Press and hold reset button on the side of the MK3000 for 10 seconds, then release, OR remove and apply power. Warm Boot Run the Warmboot application.

  • Page 39: Chapter 4 System Features

    Accessing the Windows CE Desktop on page 4-2 • Network Time Update: SNTP Client on page 4-2 • Memory Management on page 4-2 • Loading Additional Fonts on the MK3000 on page 4-3 • Input Panel and Keyboard on page 4-4 • Microsoft Applications on page 4-4...

  • Page 40: Regmerge And Copyfiles

    MK3000 following a cold boot. See Flash Storage on page 5-23 for more information. Accessing the Windows CE Desktop If an MK3000 is configured to launch an application on power-up, you can bypass the application at boot-up to ® access to the Windows CE desktop.

  • Page 41: Browser Applications

    Loading Additional Fonts on the MK3000 You can program the MK3000 to support additional fonts such as Unicode and double-byte character font. The MK3000 supports the following system fonts as shipped from the factory. The font files corresponding to these formats are located in the folder with .ttf extension.

  • Page 42: Using Additional Fonts In Native Applications

    Adding languages does not guarantee Web pages display in the preferred language. Input Panel and Keyboard Use the input panel or full keyboard on the touchscreen of the MK3000 to enter information. To access, tap the icon in the icon tray, then select or Keyboard.

  • Page 43: Chapter 5 Application Deployment

    CHAPTER 5 APPLICATION DEPLOYMENT Software Installation on Development PC To develop applications to run on the MK3000, use one or all of the following: • Enterprise Mobility Developer Kit (EMDK) for C for developing native C/C++ applications • Enterprise Mobility Developer Kit (EMDK) for .Net for developing managed .NET applications •...

  • Page 44: Enterprise Mobility Developer Kit (Emdk) For .Net

    Win32PrintSamp: Prints a sample page to a connected printer. NOTE The MK3000 supports the Signature Capture API via the EMDK for C only. Refer to the Enterprise Mobility Developer Kit version 1.4 or later, under MK Series C APIs - Signature Capture.

  • Page 45: Pocketbrowser For The Web

    5 - 3 PocketBrowser for the Web PocketBrowser is a web development kit that provides access to the functionalities of a Motorola device. The PocketBrowser is used across all vertical markets and in a wide variety of applications, enabling developers and integrators to provide advanced Web-based solutions for Motorola devices.

  • Page 46: Installing Enterprise Mobility Developer Kits

    Deployment With the appropriate accessory, software, and connection, the MK3000 can share information with the host device. This chapter provides information about installing software and files on the MK3000. Download and install software using one of the following methods: •...

  • Page 47: Activesync

    The MK3000 communicates with a host computer via USB connection using Microsoft ActiveSync (version 4.5.1 or higher), enabling data transfer data between a host computer and the MK3000. Microsoft Activesync allows copying and pasting (rather than synchronizing) files between the MK3000 and host computer.
  • Page 48 MK3000 MicroKiosk for Windows CE 5.0 Product Reference Guide Downloading Files to the MK3000 To download files (such as the mkconfig.reg file) from the host computer to the MK3000, use Windows Explorer to copy the files: On the host computer, select...

  • Page 49: Os Update

    Application folder: files stored in this folder are retained after a cold boot. NOTE Cold booting the MK3000 erases all files in RAM. Be sure to save any critical files in the Application folder, e.g., radio profile, time zone setting, license keys. See Downloading Files to the MK3000 on page 5-6.

  • Page 50: Terminal Configuration Manager (Tcm)

    Terminal Configuration Manager (TCM) is an application that runs on the host computer and customizes flash file system partitions for the MK3000. The most common use is to create an application partition hex file that contains the customer's application. Also use TCM to load hex files to the flash memory of the MK3000.
  • Page 51 5-14 for procedures on downloading a hex file to the MK3000. Starting TCM Click the Windows start menu TCM icon (Symbol Device Configuration Packages, MK3000) to start TCM. The window displays two child windows: . The window contains a new script...
  • Page 52 5 - 10 MK3000 MicroKiosk for Windows CE 5.0 Product Reference Guide TCM Components (Continued) Table 5-1 Icon Component Function Details button Views the current script items with more details. About button Displays version information for TCM. Properties button Views/changes the current script properties.
  • Page 53 You can create a script file from scratch or based on an existing script file. Click Create to create a new script or click Open to open an existing script (for example, a script provided in the DCP for MK3000). If you open an existing script and make changes, saving the changes overwrites the original script.
  • Page 54 Saving changes to an existing Save Save As script writes over the original script. To use a Motorola-supplied standard script as a base and save the changes in a new script, use the function. Save As Building the Image After creating the script, build the hex image defined by the script.
  • Page 55 Application Deployment 5 - 13 Select (hex image) COMPRESSION to reduce the size and speed up the download. Click and follow the on-screen instructions. If one of the partitions is the ESSID, a prompt appears requesting the ESSID value. Deselect the HR (High Rate) check box when building ESSID images for a device with an FH radio.
  • Page 56 5 - 14 MK3000 MicroKiosk for Windows CE 5.0 Product Reference Guide Downloading the Image using IPL After building the hex file, download it to the MK3000 using IPL. Hold the MK3000’s right and left buttons until the mobile computer resets into IPL. The Initial Program menu appears.
  • Page 57 Application Deployment 5 - 15 IPL Menu Partitions (Continued) Table 5-2 Partition Name Description Partition Table Contains the partition information for all other partitions. Note: The partition table should never need changing unless the sizes of the platform and application images are changed within TCM. If this is done, then the new partition table should be loaded first, followed by both platform and application in any order.
  • Page 58 5 - 16 MK3000 MicroKiosk for Windows CE 5.0 Product Reference Guide menu appears. Download File? Download File? Download Cancel Show Parms Previous Download File? Menu Figure 5-14 Use the up and down scroll buttons to select to verify the file to download. Press...
  • Page 59 In the Comm Port drop-down list, select USB: Symbol Device Click to begin the operation. Download During download, the screen on the MK3000 displays the and a progress bar. Downloading Device Status When complete, displays , or in the case of an error, the cause of the...
  • Page 60 5 - 18 MK3000 MicroKiosk for Windows CE 5.0 Product Reference Guide Calibrating the Screen Use the screen to align the touch screen: Calibration Remove and restore power to the MK3000 to reboot. Calibration Screen Figure 5-18 NOTE To access the Calibration screen from the Windows CE Control Panel, tap Start > Settings > Control Panel.
  • Page 61 TCM could not find TCM.ini file. file FAILED CONNECTION TO While downloading images to MK3000, TCM failed to connect to the selected COM PORT (Could not get COM port. Check if the COM port is free and is properly configured.
  • Page 62 5 - 20 MK3000 MicroKiosk for Windows CE 5.0 Product Reference Guide IPL Error Detection While receiving data, IPL performs many checks on the data to ensure that the device received the data correctly. If IPL detects an error, it immediately aborts the download and reports the error on an error screen.
  • Page 63 IPL. Creating a Splash Screen The DCP for MK3000 includes the source bitmap files that create the default splash screens. You can customize the screen by modifying these files using any of the standard windows image editors. To create a custom splash screen: Use an image editor to open the Splashcolor.bmp file included with the DCP for MK3000.

  • Page 64: Rapid Deployment Client

    MSP Lite or MSP Enterprise server. When software packages transfer to the FTP server, an MK3000 on the wireless network can download them by scanning RD bar codes encoding the location of the software packages. Multiple MK3000s can scan a single RD bar code.

  • Page 65: Flash Storage

    (FFS) partitions and non-FFS partitions. FFS Partitions The MK3000 includes two FFS partitions. These partitions appear to the MK3000 as a hard drive that the OS file system can write files to and read files from. Data is retained even if power is removed.

  • Page 66: Non-Ffs Partitions

    MK3000. • Splash Screen: a bitmap smaller than 16 kb (and limited to 8 bits per pixel) appears as the MK3000 cold boots. To download a customized screen to display, see Creating a Splash Screen on page 5-21.

  • Page 67: Appendix A: Technical Specifications

    APPENDIX A TECHNICAL SPECIFICATIONS Technical Specifications MK3000 Technical Specifications Table A-1 Item Description Physical Characteristics Dimensions 8.87 in. H x 8.87 in. W x 2.17 in. D 22.5 cm H x 22.5 cm W x 5.5 cm D Weight 1.9 lbs./0.86 kg Display Size: 8 in.
  • Page 68 A - 2 MK3000 MicroKiosk for Windows CE 5.0 Product Reference Guide MK3000 Technical Specifications Table A-1 Item Description 2D Imager Decode Capability: : Code 39, Code 128, EAN-8, EAN-13, 1D Symbologies UPC/EAN-128, UPCA, UPCE, UPC/EAN Supplementals (disabled in demo browser application), GS1 DataBar, Chinese 2 of 5, Code 93,...

  • Page 69: Appendix B Wireless Configuration

    APPENDIX B WIRELESS CONFIGURATION Overview To configure the MK3000 11 Mbps wireless connection, refer to the Wireless Fusion Enterprise Mobility Suite User Guide for for Version 2.61, p/n 72E-113153-xx.
  • Page 70 B - 2 MK3000 MicroKiosk for Windows CE 5.0 Product Reference Guide...

  • Page 71: Maintenance

    APPENDIX C MAINTENANCE AND TROUBLESHOOTING Overview This chapter provides maintenance and troubleshooting information, and describes how to identify the MK3000 version. Maintenance Clean the housing and touch screen / LCD with a damp cloth and, if necessary, a non-ammonia based detergent.
  • Page 72 When downloading a large file over Ethernet, IE issues an insufficient memory message on page C-4 • When upgrading using a microSD card, the MK3000 cannot find files on the card on page C-4 • Flash file system is corrupt on page C-4 Copying large amount of files from PC card to the application folder fails with error "Access is denied"...
  • Page 73 Possible Solutions MK3000 does not turn on No power to the Connect the Symbol approved power supply MK3000. to an AC power source and to the MK3000 power connector. See Figure 1-2 on page 1-3. MK3000 appears to lock up upon...
  • Page 74 C - 4 MK3000 MicroKiosk for Windows CE 5.0 Product Reference Guide Troubleshooting (Continued) Table C-1 Problem Possible Causes Possible Solutions The wireless MK3000 does not Encryption keys not Set encryption keys using Mobile retain its WEP Key encryption after...

  • Page 75: Mk3000 Version Information

    Maintenance and Troubleshooting C - 5 MK3000 Version Information If an MK3000 is configured to launch an application on power-up, bypass this upon booting to access the ® Windows CE Desktop. See Accessing the Windows CE Desktop on page 4-2.
  • Page 76 C - 6 MK3000 MicroKiosk for Windows CE 5.0 Product Reference Guide...
  • Page 77 INDEX peripherals ......2-5 power supply ......2-3 AC power supply .
  • Page 78 Index - 2 MK3000 MicroKiosk Windows CE 5.0 Product Reference Guide Enterprise Mobility Developer Kit for Java ..5-1 Enterprise Mobility Developer Kit for Net ..5-1 LCD .
  • Page 79 Index - 3 setup ........2-3 saving ....... . 5-12 ports .
  • Page 80 Index - 4 MK3000 MicroKiosk Windows CE 5.0 Product Reference Guide unpacking ....... . . 2-1 updating data time .
  • Page 81 We’d like to know what you think about this Manual. Please take a moment to fill out this questionnaire and fax this form to: (631) 627-7184, or mail to: Motorola Solutions, Inc. One Motorola Plaza M/S B-10 Holtsville, NY 11742-1300 Attention: Technical Publications Manager Advanced Data Capture Division IMPORTANT: If you need product support, please call the appropriate customer support number provided.
  • Page 84 MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners. © 2011 Motorola Solutions, Inc. All Rights Reserved.

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