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Model 29888
If these measures do not eliminate the interference, please consult your dealer or an experienced
radio/television technician for additional suggestions. Also, the Federal Communications
Commission has prepared a helpful booklet, "How To Identify and Resolve Radio/TV Interference
Digital Messaging
Problems." This booklet is available from the U.S. Government Printing Office, Washington, D.C.
20402. Please specify stock number 004-000-00345-4 when ordering copies.
Notice: The changes or modifications not expressly approved by the party responsible for
System User's Guide
compliance could void the user's authority to operate the equipment.
THE LIGHTNING
FLASH AND ARROW
WARNING: TO
HEAD WITHIN THE
PREVENT FIRE OR
TRIANGLE IS A
WARNING SIGN
ELECTRICAL SHOCK
ALERTING YOU OF
HAZARD, DO NOT
"DANGEROUS
EXPOSE THIS
VOLTAGE" INSIDE
THE PRODUCT.
PRODUCT TO RAIN
OR MOISTURE.
Introduction
CAUTION: When using telephone equipment, there are basic
safety instructions that should always be followed. Refer to
the IMPORTANT SAFETY INSTRUCTIONS provided with this
product and save them for future reference.
Before You Begin
Parts Checklist
Make sure your package includes the items shown here.
Digital messaging system
Equipment Approval Information
Telephone Jack Requirements
Your telephone equipment is approved for connection to the Public Switched Telephone Network
and is in compliance with parts 15 and 68, FCC Rules and Regulations and the Technical
To use this phone, you need an RJ11C type modular
Requirements for Telephone Terminal Equipment published by ACTA.
telephone jack, which might look like the one pictured
1 Notification to the Local Telephone Company
here, installed in your home. If you don't have a modular
On the bottom of this equipment is a label indicating, among other information, the US
jack, call your local phone company to find out how to get
number and Ringer Equivalence Number (REN) for the equipment. You must, upon request,
one installed.
provide this information to your telephone company.
The REN is useful in determining the number of devices you may connect to your telephone
Important Installation
line and still have all of these devices ring when your telephone number is called. In most (but
not all) areas, the sum of the RENs of all devices connected to one line should not exceed 5. To
Information
be certain of the number of devices you may connect to your line as determined by the REN,
you should contact your local telephone company.
• Never install telephone wiring during a lightning storm.
A plug and jack used to connect this equipment to the premises wiring and telephone network
must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A
• Never touch non-insulated telephone wires or terminals, unless the telephone
compliant telephone cord and modular plug is provided with this product. It is designed to be
line is disconnected at the network interface.
connected to a compatible modular jack that is also compliant. See installation instructions
• Use caution when installing or modifying telephone lines (attached to the back
for details.
of the digital messaging system).
Notes
• This equipment may not be used on coin service provided by the telephone company.
Important Installation Guidelines
• Party lines are subject to state tariffs, and therefore, you may not be able to use your own
telephone equipment if you are on a party line. Check with your local telephone company.
• Install messaging system near both a telephone (modular) jack and an
• Notice must be given to the telephone company upon permanent disconnection of your
electrical power outlet.
telephone from your line.
• If your home has specially wired alarm equipment connected to the telephone line,
• Avoid sources of noise, such as a window by a busy street, and electrical noise,
ensure the installation of this product does not disable your alarm equipment. If you have
such as motors, microwave ovens, and fluorescent lighting.
questions about what will disable alarm equipment, consult your telephone company or a
• Avoid heat sources, such as heating air ducts, heating appliances, radiators,
qualified installer.
and direct sunlight.
US Number is located on the cabinet bottom.
REN Number is located on the cabinet bottom.
• Avoid areas of excessive moisture or extremely low temperatures.
2 Rights of the Telephone Company
• Avoid dusty locations.
Should your equipment cause trouble on y our line which may harm the telephone network,
Installing the Messaging System
the telephone company shall, where practicable, notify you that temporary discontinuance of
service may be required. Where prior notice is not practicable and the circumstances warrant
such action, the telephone company may temporarily discontinue service immediately. In
Choose the best location to install your messaging system. Your messaging system
case of such temporary discontinuance, the telephone company must: (1) promptly notify you
should be placed on a level surface such as a desk or table top.
of such temporary discontinuance; (2) afford you the opportunity to correct the situation; and
(3) inform you of your right to bring a complaint to the Commission pursuant to procedures
set forth in Subpart E of Part 68, FCC Rules and Regulations.
The telephone company may make changes in its communications facilities, equipment,
operations or procedures where such action is required in the operation of its business and
not inconsistent with FCC Rules and Regulations. If these changes are expected to affect the
use or performance of your telephone equipment, the telephone company must give you
adequate notice, in writing, to allow you to maintain uninterrupted service.
Interference Information
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference; and (2) This device must accept
any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device,
1. Plug the telephone line cord (attached to the back of the messaging system) into a
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
modular wall jack.
against harmful interference in a residential installation.
NOTE: It is not necessary that a telephone be connected to the
This equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
messaging system in order for it to record messages.
communications. However, there is no guarantee that interference will not occur in a particular
2. Connect a telephone to the jack on the back of the messaging system.
installation.
Privacy of Communications may not be ensured when using this product.
3. Plug the power supply into and electrical outlet.
If this equipment does cause harmful interference to radio or television reception, which can be
Wait for the beep. The unit is ready for setup or to answer calls with the default
determined by turning the equipment off and on, the user is encouraged to try to correct the
greeting and settings.
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna (that is, the antenna for radio or television that is
Moving the Messaging System
"receiving" the interference).
• Reorient or relocate and increase the separation between the telecommunications
To move the messaging system to a different location in the house, follow these
equipment and receiving antenna.
instructions:
• Connect the telecommunications equipment into an outlet on a circuit different from that to
1. Disconnect the telephone line or any phones you may have connected to the unit.
which the receiving antenna is connected.
2. Unplug the power supply from the electrical outlet.
3. Move the messaging system and phone line to the desired location.
4. Plug the power supply into the new electrical outlet.
5. Connect the telephone line.
Thomson Inc.
10330 North Meridian St.
Model 29888
Indianapolis, IN 46290-1024
16018110 (Rev. 2 Dom E/S)
© 2006 Thomson Inc.
06-36
Trademark(s) ® Registered
Printed in China
Marca(s) Registrada(s)
Base Layout
PLAY/MEMO button or MESSAGES
indicator
GREETING/
PREVIOUS
(button)
CAUTION:
RISK OF ELECTRIC SHOCK
DO NOT OPEN
CAUTION: TO REDUCE THE
THE EXCLAMATION
RISK OF ELECTRIC SHOCK, DO
POINT WITHIN THE
NOT REMOVE COVER (OR
TRIANGLE IS A
BACK). NO USER
WARNING SIGN
SERVICEABLE PARTS INSIDE.
ALERTING YOU OF
REFER SERVICING TO
IMPORTANT
PLAY/MEMO
QUALIFIED SERVICE
INSTRUCTIONS
PERSONNEL.
ACCOMPANYING
THE PRODUCT.
SEE MARKING ON BOTTOM / BACK OF PRODUCT
MIC
STOP/SET
(button)
MIC
ON/OFF ERASE
(button)
Messaging System Set Up
Recording the Greeting
Before using your new messaging system, you should record a greeting (the
announcement callers hear when your messaging system answers a call). If
you don't record a greeting, callers hear a default greeting which says "We are
uNavaiLabLe To Take your caLL. PLease Leave a Message. ThaNk you
for caLLiNg."
When recording the greeting you should be about six to eight inches from the unit.
PLAY/MEMO
Eliminate as much background noise as possible.
1. Prepare your greeting.
MIC
Sample Greeting: "hi, This is (use your NaMe here). i caN'T aNsWer The
PhoNe righT NoW, so PLease Leave your NaMe, NuMber, aNd a brief
Message afTer The ToNe, aNd i'LL geT back To you. ThaNks."
2. Press and hold the GREETING/PREVIOUS button. The unit announces "record
greeTiNg afTer ToNe." After the tone you have 30 seconds to record
Wall plate
your greeting.
3. Release the GREETING/PREVIOUS button when finished. The unit beeps, and the
greeting plays back automatically.
Modular
telephone
Reviewing or Erasing the Greeting
line jack
1. To review the default or recorded greeting, press and quickly release the
GREETING/PREVIOUS button. The unit plays the current greeting.
2. To erase your greeting, press and hold the ON/OFF ERASE button while your
recorded greeting is playing. Hold it until the voice prompt states "greeTiNg
erased." The default greeting is restored.
NOTE: Your recording time should not be less than two seconds.
Otherwise the unit will return to the default greeting.
Changing the Settings
This function allows you to change the Time/Day, Rings to Answer, message time
and Security Code settings. To change the settings, follow the message system's
voice instructions.
Time/Day
This setting allows you to set the current time and day for the Time/Day stamp
attached to each message.
Range of Settings
Default Settings
Time
Time
Hour
12 a.m. - 11 p.m.
Rings to Answer
Minute
0 - 59
Message time
Day
Sunday - Monday
Security Code
Rings to Answer
2,3,4,5 toll saver
Message time
1,2,3,4, minutes
Security Code
0 - 9, 0 - 9, 0 - 9
Hour
1. Press and hold the STOP/SET button for two seconds, then release. The unit
announces "TiMe" (the current time and day setting) . To set hour, press NEXT.
Press SET to continue."
2. To set the hour, press and release the NEXT or GREETING/PREVIOUS button, and
the unit announces an hour, such as "12aM, 1aM, 2aM" or "12aM, 11PM, 10PM".
3. After choosing the hour, press and release the STOP/SET button to store the hour.
The unit enters the Minute menu.
Minutes
1. The unit announces (the current minutes setting). To set minutes, press NEXT.
Press SET to continue."
2. To change the minutes, press and release the NEXT or GREETING/PREVIOUS
button and the unit announces a minute such as "1, 2, 3".
3. After choosing the minute, press and release the STOP/SET button to store the
minute. The unit enters the Day menu.
Day
1. The unit announces (the current day setting). To set day, press NEXT. Press SET to
continue."
2. To change the day, press and release the NEXT or GREETING/PREVIOUS button
and the unit announces a day, such as "suNday, MoNday" or "suNday,
saTurday".
3. After choosing a day, press and release the STOP/SET button to store the day. The
unit enters the Rings to Answer menu.
Rings to Answer
This setting allows you to select the number of rings before the unit answers a call.
1. The unit announces "riNgs To aNsWer" ( the current rings to answer setting ). To
set rings to answer, press NEXT. Press SET to continue."
2. To change the rings to answer, press and release the NEXT or GREETING/
PREVIOUS button and the unit announces a number, such as "2,3,4" or "2, ToLL
saver, 5".
3. After choosing a number, press and release the STOP/SET button to store the rings
to answer. The unit confirms the setting and enters Message Length menu.
Toll Saver
Toll Saver saves you the cost of making a call when you access your messages from
another location:
• If you have new messages, the unit answers after the 2nd ring.
NEXT
• If you have no new messages, the unit answers after the 5th ring.
(button)
You can hang up after the 3rd ring and save the pay telephone or long
distance charge.
Setting The Incoming Message Time
This setting allows you to select the length of recording time of the
incoming message.
1. The unit announces "Message TiMe" (current message length). To set message
time, press NEXT. Press SET to continue."
2. To change the message length, press and release the NEXT or GREETING/
PREVIOUS button and the unit announces a number, such as "1, 2, 3, 4".
VOLUME
(button)
3. After choosing a number, press and release the STOP/SET button to store the
message time. The unit enters the Security Code Menu.
Setting the Security Code
This setting allows to change the factory-set security code, which you use to access
your digital answering system remotely. The default code is 123.
1. The unit announces, "securiTy code" (the current 3 number Security Code
setting). To set security code, press NEXT. Press SET to stop."
NOTE: If you press and release the STOP/SET button, the unit
announces all the new settings and exits the set up menu.
If you press and release NEXT or GREETING/PREVIOUS button, the unit announces
"securiTy code" (current 3 numbers). To set security code, press NEXT. Press SET to
continue."
2. To change the first security code number, press and release the NEXT or
GREETING/PREVIOUS button again. The unit announces all three numbers, but
only the first number changes, such as "123, 223" or "123, 023".
3. After choosing the first number, press and release the STOP/SET button to store
the first number.
4. The unit automatically advances to the second number and announces
"securiTy code" (current 3 numbers). To set security code, press NEXT. Press SET
to continue." To change the second and third numbers, repeat steps 4 and 5. After
the third number is stored, the unit announces all the stored settings and exits the
setup menu.
Reviewing the Settings
At any time, press and release the STOP/SET button to review the current time/day,
rings to answer, message time, and security code.
Volume
Press the VOLUME button to adjust the listening level. There are eight different
volume levels. The default is level 5. The unit emits a tone, indicating loudness. With
each press of the volume button, the volume level increases. When you reach the
maximum volume level, the volume level returns to the minimum level.
Messages Indicator
The MESSAGES indicator lets you know the status of your unit.
sTaTus
eXPLaNaTioN/soLuTioN
Message Indicator flashes slowly
There are new messages. Press
the PLAY/MEMO button to hear
your messages.
Message Indicator flashes rapidly.
Memory is full. Erase some mes-
sages
Message Indicator is lit and not flashing.
Answering system is on. No
action required, unit is ready to
receive calls.
12 a.m. Sunday
Message Indicator is off.
Answering system is off. Press
ON/OFF/ERASE button to turn on.
4
2
System Operation
123
Playing Messages
When the message indicator flashes slowly it means you have received new
messages. Messages play in first received order. If there are new messages, the unit
plays new messages first, followed by old messages. During remote access, the unit
plays all messages, new and old, in first-received order.
NOTE: When the messaging system is off, it answers after 10
rings but doesn't play the greeting. The messaging system
doesn't take messages when it is turned off.
• To play messages, press and release the PLAY/MEMO button.
• To stop playback, press and release the STOP/SET button.
• To restart a current message, press and hold the GREETING/PREVIOUS button
until the message restarts from the beginning.
• To return to the beginning of a previous message, press and release the
GREETING/PREVIOUS button within one second.
• To fast forward through a message, press and hold the NEXT button.
• To skip to the beginning of the next message, press and release the NEXT
button.
• To erase a message while it is playing, press and release the ON/OFF ERASE
button. The answering system announces "Message erased" to confirm the
message has been erased.
NOTE:
• An 'old' message is a message that has been listened to in its
entirety (including the time and day) and not erased.
• A 'new' message is a message that has not been heard in its
entirety.
• At the end of each message the unit announces the time
and day the message was received.
At the end of messages playback the unit announces "eNd
of Messages".
Erasing All Messages
Service
This feature allows you to erase all old messages at one time but not new messages.
If trouble is experienced with this equipment, for repair or warranty information,
If you do not have any messages, the unit announces "Zero Messages". When the
please contact customer service at 1-800-448-0329. If the equipment is causing
messaging system isn't playing or recording messages, press and hold the ON/OFF
harm to the telephone network, the telephone company may request that you
ERASE button until you hear the "Messages erased" announcement. Release the
disconnect the equipment until the problem is resolved.
button after the announcement.
This product may be serviced only by the manufacturer or its authorized service
NOTE: To erase new messages, play them, then press ERASE
agents. Changes or modifications not expressly approved by Thomson Inc. could
during playback.
void the user's authority to operate this product. For instructions on how to obtain
service, refer to the warranty included in this guide or call customer service at 1-800-
Leaving a Memo
448-0329.
Or refer inquiries to:
Press and hold the PLAY/MEMO button. After you hear the announcement and beeps,
Thomson Inc.
record your message. Release the PLAY/MEMO button when you're finished. The unit
Manager, Consumer Relations
treats the memo as a new message, and the MESSAGES indicator flashes.
P O Box 1976
Screening Calls (Auto Disconnect)
Indianapolis, IN 46206
Attach your sales receipt to the booklet for future reference or jot down the date
When a call comes in the unit rings the pre-set number of times, plays the greeting,
this product was purchased or received as a gift. This information will be valuable if
and records the caller's message.
service should be required during the warranty period.
You may screen incoming calls by listening as the caller leaves a message. If you
Purchase date ______________________________________________________
want to speak to that caller, pick up any extension phone. Auto Disconnect tells the
Name of store ______________________________________________________
unit to stop playing the greeting or recording a message when an extension phone
Limited Warranty
is picked up. Sometimes you may pick up the phone and the machine keeps playing
the greeting. This is normal. If you want to pick up the phone while the greeting
What your warranty covers:
is playing, wait about two seconds after the system answers before picking up
• Defects in materials or workmanship.
the phone.
For how long after your purchase:
If the greeting continues to play after picking up an extension phone, press and
• One year, from date of purchase.
release the STOP/SET button.
(The warranty period for rental units begins with the first rental or 45 days from
Remote Access
date of shipment to the rental firm, whichever comes first.)
What we will do:
You can access your messaging system from any touch-tone phone by entering
• Provide you with a new or, at our option, a refurbished unit. The exchange unit is
your 3-digit security code (the default security code is 123, but you can change it.)
under warranty for the remainder of the original product's warranty period.
Be aware that remote functions do not work with rotary or push-button, pulse-
How you get service:
dialing phones. You can cut out the wallet-size remote card located at the end of
• Properly pack your unit. Include any cables, etc., which were originally provided
this instruction book so you will have the touch-tone commands when picking up
with the product. We recommend using the original carton and packing
messages from a remote location.
materials.
1. Call your telephone number.
• "Proof of purchase in the form of a bill of sale or receipted invoice which is
2. After you hear the beep that follows the greeting, enter your 3-digit security
evidence that the product is within the warranty period, must be presented to
code. To bypass the greeting, enter your 3-digit security code any time while the
obtain warranty service." For rental firms, proof of first rental is also required.
greeting is playing.
Also print your name and address and a description of the defect. Send via
standard UPS or its equivalent to:
NOTE: The unit beeps to confirm you have accessed the remote
Thomson Inc.
functions and begins playing the remote functions menu.
11721 B Alameda Ave.
3. Select the function you want to use, and press the corresponding number on the
Socorro, Texas 79927
phone's touch-tone pad.
• Pay any charges billed to you by the Exchange Center for service not covered
4. To end the call, hang up or press the "6" number button while the menu is playing.
by the warranty.
NOTE: The unit answers on the 10th ring if the unit is turned off
• Insure your shipment for loss or damage. Thomson Inc. accepts no liability in
or the memory is full. To access the messaging system, enter the
case of damage or loss.
3-digit security code after the beeps. If memory is full, playback
• A new or refurbished unit will be shipped to you freight prepaid.
your messages and erase some of them to restore memory. If the
What your warranty does not cover:
messaging system is off, press the 2 key on your phone to turn
• Customer instruction. (Your Owner's Manual provides information regarding
it on. If you want to end the call press and release the "6" button
operating instructions and user controls. Any additional information, should be
twice on the phone you are using while a message is playing.
obtained from your dealer.)
NOTE: After the unit plays the remote menu, it waits 10 seconds
• Installation and setup service adjustments.
to receive a command. If a command is not entered, the unit
• Batteries.
disconnects. The unit only allows two attempts at accessing the
• Damage from misuse or neglect.
security code. If the first and second attempt is incorrect, the
• Products which have been modified or incorporated into other products.
unit ends the call.
• Products purchased or serviced outside the USA.
General Product Care
• Acts of nature, such as but not limited to lightning damage.
Product Registration:
To keep your unit working and looking good, follow these guidelines:
• Please complete and mail the Product Registration Card packed with your unit.
It will make it easier to contact you should it ever be necessary. The return of the
• Avoid putting it near heating appliances and devices that generate electrical noise
card is not required for warranty coverage.
(for example, motors or fluorescent lamps).
Limitation of Warranty:
• DO NOT expose to direct sunlight or moisture.
• The warranty stated above is the only warranty applicable to this product.
• Avoid dropping digital answering system and/or other rough treatment.
All other warranties, express or implied (including all implied warranties of
• Clean with a soft cloth.
merchantability or fitness for a particular purpose) are hereby disclaimed. No
verbal or written information given by Thomson Inc., its agents, or employees
• Never use a strong cleaning agent or abrasive powder because this will damage
shall create a guaranty or in any way increase the scope of this warranty.
the finish.
• Repair or replacement as provided under this warranty is the exclusive remedy
• Retain the original packaging in case you need to ship it at a later date.
of the consumer. Thomson Inc. shall not be liable for incidental or consequential
Troubleshooting Tips
damages resulting from the use of this product or arising out of any breach of
any express or implied warranty on this product. This disclaimer of warranties
Doesn't answer, or answers on 10th ring
and limited warranty are governed by the laws of the state of Indiana.
Except to the extent prohibited by applicable law, any implied warranty of
• Make sure messaging system is turned on.
merchantability or fitness for a particular purpose on this product is limited to
• Memory is full, erase some messages.
the applicable warranty period set forth above.
• Check power supply and phone line connections.
How state law relates to this warranty:
Incoming messages are incomplete
• Some states do not allow the exclusion nor limitation of incidental or
consequential damages, or limitations on how long an implied warranty lasts so
• An extension phone may have been picked up during recording.
the above limitations or exclusions may not apply to you.
• The caller may have tried to leave a message that is longer than the allowable
• This warranty gives you specific legal rights, and you also may have other rights
message length.
that vary from state to state.
• Memory is full, erase some messages.
If you purchased your product outside the USA:
• You may have accidentally pressed the STOP/SET button during message
• This warranty does not apply. Contact your dealer for warranty information.
playback.
Won't respond to remote commands
• You must use touch-tone phone with remote access.
• You must enter the correct security code.
• Did the unit hang up? If you take no action for a period of time, it automatically
hangs up.
Messaging system doesn't work
• Reset the system. Unplug the power supply from the electrical outlet and plug
it back in.
Can't hear messages
• Adjust the volume control.
Can't restart the message
• You must play messages for at least five seconds before pressing and holding
the GREETING/PREVIOUS button.
Messages indicator flashes rapidly
• Memory is full, erase some messages.
Greeting continues to play even after an extension phone is picked up
• This is normal operation. Auto disconnect is delayed for two seconds after the
unit answers a call. If you are near the unit, press the STOP/SET button to stop
the greeting.
here.
code
security
3-digit
your
Write
up.
Hang
4.
mand.
com-
touch-tone
Enter
3.
Cut out this remote access
beep.
the
after
or
card so that you can take
greeting
during
code
it with you to help you use
security
3-digit
Enter
2.
the remote features.
system.
answering
the
of
number
phone
Dial
1.
System
Answering
Digital
29888
FOLD
To:
Press:
Play messages .................................. 1
Play previous
7
(during message playback)
Skip to next message ................. 9
(during message playback)
Erase message .............................. 0
(during message playback)
Turn on answering system .......... 2
Turn off answering system ......... 3
Record message .............................. 4
(press 6 again when finished)
Record greeting ................................ 5
(press 6 again when finished)
Stop playback .................................... 6
(during message playback)
To set security code ....................... 7
Play greeting ...................................... 8
Erase message ................................. 0
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Summary of Contents for GE 16018110
- Page 1 4. Plug the power supply into the new electrical outlet. 5. Connect the telephone line. Thomson Inc. 10330 North Meridian St. Model 29888 Indianapolis, IN 46290-1024 16018110 (Rev. 2 Dom E/S) © 2006 Thomson Inc. 06-36 Trademark(s) ® Registered Printed in China Marca(s) Registrada(s)
- Page 2 4. Conecte el cable de corriente al nuevo enchufe eléctrico. Thomson Inc. 5. Conecte la línea telefónica. 10330 North Meridian St. Modelo 29888 Indianapolis, IN 46290-1024 16018110 (Rev. 2 Dom E/S) © 2006 Thomson Inc. 06-36 Trademark(s) ® Registered Impresa en China Marca(s) Registrada(s) Formato de la Base 3.