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Epson PowerLite 835p Product Support Bulletin
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Epson PowerLite 835p Product Support Bulletin

Epson PowerLite 835p Product Support Bulletin

Connection issue using quick wireless connection mode
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Download this manual See also: Function Manual, Operating Manual
EPSON
05/10/2010
Date:
PSB.2010.06.002
PSB #:
Reference:
TI08-45e Rev. A
PowerLite 835p and PowerLite 1815p
Product(s):
Connection Issue Using Quick Wireless Connection Mode
Subject:
This bulletin was created to inform you of an issue and solution when the projector cannot be
detected with NS Connection using Quick Wireless Connection.
Description of Issue:
When IP addresses of both wired and wireless LAN ports of the projector are on the same
network segment, the projector cannot be detected or connect using Quick Wireless
Connection mode of NS Connection.
Reason:
Solutions:
• Set the IP addresses of both wired and wireless LAN ports on different network
segments.
• In the case that the IP address is not assigned to the projector's Wired LAN port by
DHCP server, set the DHCP to OFF and set up the IP address for other network
segment other than 169.254.xxx.xxx/255.255.255.) for the projector's wired LAN port.
P
S
RODUCT
UPPORT
B
ULLETIN
Page 1 of 1
PSB.2010.06.002
Originator: esc
Authorization:
Total Pages: 2

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Summary of Contents for Epson PowerLite 835p

  • Page 1 EPSON RODUCT UPPORT ULLETIN 05/10/2010 Originator: esc Date: PSB.2010.06.002 PSB #: Authorization: Reference: TI08-45e Rev. A Total Pages: 2 PowerLite 835p and PowerLite 1815p Product(s): Connection Issue Using Quick Wireless Connection Mode Subject: This bulletin was created to inform you of an issue and solution when the projector cannot be detected with NS Connection using Quick Wireless Connection.
  • Page 2 When pressing the troubleshooting button, the corresponding troubleshooting and error number is displayed in the error message window. • When experiencing problems with NS Connect, please report to Epson the error number along with the failure information. Error number Page 1 of 8 PSB.2009.06.002...
  • Page 3 Also you can access troubleshooting by clicking Start All programs EPSON Projector EMP NS Connection EMP NS Connection V2.51 Troubleshooting. Page 2 of 8 PSB.2009.06.002...
  • Page 4 Fixed error message displayed by the NVIDIA utility Failure Symptom When starting Quick Wireless/USB Display/NS Connection on a PC with the built-in NVIDIA graphics chip (ex.ThinkPadT61 NVIDIA Quadro NVS 140M/NVIDIA Quadro FX 570M Display Driver), the NVIDIA utility displays consecutive error messages. As a result, some PCs will experience a lock-up.
  • Page 5 Limitation All Operating Systems • When using EAP type of security that consumes a lot of CPU resources, projectors may disconnect from NS connection. The solution is to click Set Options of NS Connection and set Adjust Performance to Fast. •...
  • Page 6 2.50 update for NS Connection. The files are extracted and copied to C:\EPSON\epson13123_EMP_NS_Connection_251. The user should be directed to this folder to find the bulletin. The program will automatically install after the download file is extracted.
  • Page 7 2003 images 1.30 May 31, 2004 Support added for WPA and LEAP 1.31 June 18, 2004 Improved screen problem issue 1.32 January 18, 2004 Improved the internal function of connecting to the projector • Addition of Presentation Mode and Interruption 1.40 April 1, 2005 Prevention function...
  • Page 8 Manufacturer Adapter Name Wireless LAN Utility Name Name Supported by V2.30 D-Link Air Plus XTREMEG DWL-G650 D-Link AirPlus XtremeG Utility (CD) NETGEAR WN511T Smart Wireless Utility Ver.1.1.5.9(CD) BUFFALO Buffalo all products Client Manager 3 Ver.1.2.10(Web) ThinkPad products Access Connection(Web) *1 Ver.4 or later ThinkPad products Access...
  • Page 9 Linksys WPC54GX Wireless-G Notebook Adapter With SRX Wireless Network Monitor v. 1.2 Supported by V2.40 Linksys WUSB54GSC Compact Wireless-G USB Adapter Wireless Network Monitor v1.05 Supported by Quick Atheros Atheros Client Utility Wireless Connection V.1.00 / NSC V2.50 Supported by Quick Broadcom BCM4311 / BCM2050 Broadcom Wireless...
  • Page 10 America) with TCP/IP to Serial converter Release of EMP Monitor for Windows version 4.30 Subject: This bulletin was created to inform you of the release of the new version 4.30 of the Epson EMP Monitor software utility. Description of Change: Improvements have been made to the EMP Monitor software utility.
  • Page 11 (2) Addition of Input Source (Only PowerLite 84 / 85 / 825 / 826W) Previous version of EMP Monitor included USB Display, USB and LAN as one source: EasyMP. The input source buttons for USB display, USB, and LAN are available as separate input sources as shown below: - Old version - EMP Monitor V4.22 EMP Monitor V4.22...
  • Page 12 4.30 update for EMP Monitor. The files are extracted and copied to C:\EPSON\epson13055_emp_monitor_430. This file is a self-extracting archive and will start the installation utility for EMP Monitor. Follow the on-screen instructions during the installation process.
  • Page 13 Software Upgrade History: Version Release date Remarks 3.00 December Supported PowerLite 735c 25,2002 3.01 February Supported PowerLite 7800p / 8300i 26,2003 3.02 April Supported PowerLite 7850p / 8300i with EasyMP.net option 18,2003 module 3.03 November Supported PowerLite Cinema 500 21,2003 3.04 April Supported Serial -TCP/IP conversion adapter for PowerLite...
  • Page 14 Pro G5150 / Pro G5350 / 1725 / 1735W Release of Check Tool for Network Projectors V1.00 (for Windows) Subject: This bulletin was created to inform you about the release of Epson Check Tool software for Network Projectors version 1.00. Description of Change:...
  • Page 15 Notes 4. Checks wireless LAN switching • Checks whether wireless LAN adapter is turned ON. • Checks whether EMP Quick Wireless Connection and EMP NS Connection’s Quick Connection mode can set the SSID on the user’s PC when trying to connect to a projector using EMP Quick Wireless Connection and EMP NS Connection’s Quick Connection Mode.
  • Page 16 PC drops off network. • The Check Tool does not check whether the firewall of manufacturers of security software other than Windows may be blocking EPSON Quick Wireless Connection/EMP NS Connection. 2) Operating Environment Check Tool for Network Projector V1.00...
  • Page 17 3) Location of download file: Check Tool for Network Projector V1.00 Download epson12794.exe from the Epson website (www.epson.com). This is a self-extracting file; please follow the screen prompts to install the Check Tool software. 4) Double-click the [EB_CHT.exe] icon 5) Read the contents of the [SOFTWARE LICENSE AGREEMENT], and click the [Agree] button.
  • Page 18 7) The Check tool dialog is displayed. It takes a few minutes for the results of the verification are displayed 8) When two or more wireless LAN adapters are available on your computer, the adapter selection dialog opens. Select the wireless LAN adapter and press the OK button to continue. Page 5 of 7 PSB.2009.01.006...
  • Page 19 9) When the verification is complete, the result is displayed on the bottom of the dialog. The result is stored in the same folder as the check tool. File Name: CheckInfo<****>.log **** indicates the created date and time. [Exhibit 1] Wireless LAN client list that NSC and Quick Wireless Connection stop their service process Manufacturer...
  • Page 20 Linksys WPC300N Wireless-N Notebook Adapter Wireless Network Monitor v1.05 Linksys WPC54G Wireless-G Notebook Adapter Wireless Network Monitor Ver 3.1 Manufacturer Adapter Name Wireless LAN Utility Name Name Linksys WPC54GX4 Wireless-G Notebook Adapter with SRX400 Setup Wizard V1.1 Linksys WUSB54GP Wireless-G Portable USB Adapter WLAN Monitor v1.05 Linksys WUSBF54G...
  • Page 21 EPSON RODUCT UPPORT ULLETIN Date: 09/17/2008 Originator: VS PSB #: PSB.2009.01.003 Authorization: TI 08-29e Rev. A Total Pages: 8 Reference: PowerLite 1735W, 735c, 737c, 745c, 755c, 765c, 835p, 1705c, 1715c, 1725, Product(s): 1815c, 1825, 7850p, 7950p, 8300i with EasyMP.Net optional module, Pro G5150 and Pro G5350 projectors EMP SlideMaker2 updated Version 1.30 –...
  • Page 22 1) Selecting Aspect Ratio for the Projector being used: a) Properties Window b) Drag and Drop Window 2 of 8 PSB.2009.01.003...
  • Page 23 2) How to Verify the Aspect Ratio of the Scenario: The resolution of the scenario is displayed in the window title of the Scenario Window and Scenario Preview as shown below: a) Scenario Window b) Scenario Preview 3 of 8 PSB.2009.01.003...
  • Page 24 3) Location of download file: EMP SlideMaker2 updated Version 1.30 Download epson12812.exe from the Epson website (www.epson.com) This is a self extracting file, please follow screen prompts. After “Clicking” on the “Setup.exe” file, your will be prompted to: 4 of 8...
  • Page 25 Select you language. 5 of 8 PSB.2009.01.003...
  • Page 26 Click “Next” at this screen. 6 of 8 PSB.2009.01.003...
  • Page 27 Click “Finish” to complete the installation. 7 of 8 PSB.2009.01.003...
  • Page 28 4) How to User the software: Please refer to the original documentation that came with your Projector. 5) Operating Environment: Windows 98/98SE/Me/ 2000 Professional/XP Home Edition SP4 / XP SP1,SP2,SP3 Professional(32bit) / Vista non-SP,SP1 Home Basic/Home Premium/Ultimate /Business/Enterprise(32bit) Office Office2000、OfficeXP、Office2003、Office2007 At least Celeron 300MHz (Recommended: Celeron 400MHz or above) Memory...
  • Page 29 Total Pages: 3 Epson EMP Monitor Product(s): EMP Monitor Version 4.21 Release Subject: This bulletin was created to inform you of the release of Epson EMP Monitor version 4.21 utility. New Functions and Improvements: New Functions, Supported Models Function / Improvement...
  • Page 30 SVGA (800 x 600) or higher resolution, 32 bit color display or higher Obtaining the Update: Download epson12456.exe from www.epson.com to get the version 4.21 update for EMP Monitor. This file is a self-extracting archive and will start the installation utility for EMP Monitor.
  • Page 31 Software History: Version Release Date Notes 3.00 December 25, 2002 Added support for the PowerLite 735c 3.01 February 26, 2003 Added support for the PowerLite 7800p / 8300i 3.02 April 18, 2003 Added support for the PowerLite 7850p / PowerLite 8300i with the EasyMP.net option module installed 3.03 November 21, 2003...
  • Page 32 Product(s): EPSON Projector control for Win V.1.00 release Subject: This bulletin was created to inform you on the release of the new Epson Projector Control software version 1.00. Description: EPSON Projector Control lets you control the projector from your computer with a one-on-one connection between your computer and the projector over a network.
  • Page 33 Button Functions For Advanced Mode Button Function Power Turns the projector power on/off. Computer1 Switches the input source to the Computer1 input port. Computer2 Switches the input source to the Computer2 input port. EasyMP Switches the input source to EasyMP. Video Switches the input source to the Video input port.

  • Page 34: Button Function

    Item Function Register at startup Check this for EPSON Projector Control to start up automatically when the computer starts. Projector IP Address Enter the IP address for the projector to be connected. You need to do this only when you...
  • Page 35 Windows V.1.00 on the computer. 2) Set up your computer and the projector to connect over a network. 3) Start the EPSON Projector Control software as follows: “Start” “Program” “EPSON Projector” “Projector Control V1.00.” Then the main screen is displayed. Click “Tool”...
  • Page 36 Display SVGA (800×600) or higher resolution / At least 32-bit color Additional Note: Other Epson projector models supported: PowerLite 6100i / 830p / 83c / 822p Projector models not supported: PowerLite 735c / 732c / 737c / 745c / 7800p / 7850p / 7900p / 8300i with the EasyMP.net Option Module installed/ 9300i...
  • Page 37 Auto and exit from the menu. The projected image will now look normal. This will now allow the Elmo HV-110XG Document Camera to sync and display the image properly to any other connected Epson projector without having to change the projector settings. Page 1 of 1...
  • Page 38 1.11. Versions of EMP SlideMaker2 subsequent to version 1.12 are expected to incorporate the animations shown in Table 1 above. EMP SlideMaker2 version 1.11 may be downloaded at www.epson.com. Download epson10855.exe to get this version of the software. If it is not necessary to use these animations listed in Table 2 above, continue to use the EMP SlideMaker2 version 1.12.
  • Page 39 EPSON Product Support Bulletin May 11, 2005 Date: Originator: PSB #: PSB.2005.05.002 Authorization: TI 04-45e Rev. D Reference: Total Pages: PowerLite 737c / 745c / 835p Product(s): Subject: Supported USB devices, memory cards, and LAN (wired and wireless) cards Reason: This bulletin is to inform you of the testing results for USB devices, memory cards for operation and functionality and supported wired and wireless LAN cards.
  • Page 40 BUFFALO HD-P40U2/UC Pass Pass BUFFALO HD-P60U2/UC Pass Pass I.O DATA HDPX-U40 Pass Pass I.O DATA HDMX-U40 Pass Pass Logitech LHD-PBB80U2 Pass Pass NOVAC NVHD260U Pass Pass Alpha data AD-USB225HD Pass Pass CENTURY CSZ25U2 Pass Pass Bus Link DL-60-U2 Pass Pass Apple iPod（Third Generation）15GB Fail Fail...
  • Page 41 Transcend JetFlash2A 512MB Pass Pass Pen Driver (mini) USB2.0 256M Pass Pass SONY USM-32D Pass Pass PNY P-RFD256U20-BX Pass Pass Digital Camera CASIO Exilim EX-Z3 Pass Pass FUJIFILM FinePixF401 Pass Pass FUJIFILM FinePix50i Pass Pass FUJIFILM FinePixF700 Pass Pass KONICA DigitalRevioKD-500Z Pass Pass...
  • Page 42 Wireless LAN cards configuration: The tested Wireless LAN cards are inserted into the PC and a wireless LAN connection (Ad hoc mode) is made to the projector. The tested Wireless LAN cards are inserted into the PC and a wireless LAN connection is made to the projector using an access point (Infrastructure mode).
  • Page 43 Evaluation results for the Wireless LAN cards: PowerLite PowerLite PowerLite 745c PowerLite Wireless LAN card 835p 745c (WPA, LEAP) 737c 3Com 3CRPAG175 Pass 3Com 3CRWE154A72 Pass Buffalo WLI-CB-G54 Pass Pass Buffalo WLI-CB-AG54 Pass Pass Corega PCCL-11 Pass Corega WLCB-11 V2 Pass Corega WLCB-54GT Pass...
  • Page 44 Evaluation results for the Wired LAN cards: Wired Card name PowerLite 745c 3Com 3CFXFE575CT-JP Pass 3Com 3CCFE574BT Pass 3Com 3CXSH572BT Pass 3Com 3CXFEM656C Fail Allied Telesyn AT-2800TX Fail Belkin F5D5020f Pass Corega FEther PCC-TXM Pass Corega FEther II CB-TXD Pass Corega FEther II PCC-TD Pass Come Once (Taiwan Card)
  • Page 45 EPSON Product Support Bulletin Date: March 8, 2005 Originator: PSB #: PSB.2005.01.004A Authorization: Reference: TI 04-45e Rev. C Total Pages: Product(s): PowerLite 835p and PowerLite 745c Subject: Supported USB devices and memory cards Reason: This bulletin is to inform you of the testing results for USB devices and memory cards for operation and functionality.

  • Page 46: Usb Memory

    CENTURY CSZ25U2 Pass Pass Bus Link DL-60-U2 Pass Pass Apple iPod Third Generation 15GB Fail Fail Apple iPod Fourth Generation 40GB Pass Pass Apple iPodmini 4GB Pass Pass Apple iPodPhoto 40GB Pass Pass USB MEMORY I.O DATA EDP-512M Pass Pass I.O DATA EasydiskLight Fail Fail...
  • Page 47 OLYMPUS CAMEDIAX-2 Pass Pass OLYMPUS CAMEDIA C-730UZ Pass Pass OLYMPUS CAMEDIA C-5060 Wide Pass Pass Zoom Panasonic DMC-FZ1 Pass Pass Panasonic LUMIX DMC-LC5 Pass Pass Panasonic LUMIX DMC-FX5 Pass Pass Pentax Optio330GS Pass Pass SANYO XactiJ2 Pass Pass SHARP ViewcamZ VL-Z7 Pass Pass SONY DSC-P72...
  • Page 48 Subject: Evaluation results of Epson Projector PC applications tested in Windows XP with SP2. The purpose of this bulletin is to provide information on Epson PC projector applications tested under the Windows XP SP2 (Service Pack2) environment. Description: Information is provided about the evaluation results and recommendations for Epson PC projector applications functionality in Windows XP SP2 Firewall environment.
  • Page 49 Executing the Software: When executing the software noted below for the first time after SP2 installation completes, the following security alert messages are displayed: [EMP NS Connection] Security alert screen (EMP NS Connection) [EMP Network Manager] Security alert screen (EMP Network Manager) Page 2 of 14 PSB.2004.10.002...
  • Page 50 [EMP Monitor] Security alert screen (EMP Monitor) [EMP Multi Screen Adjustment] Security alert screen (EMP Multi Screen Adjustment) The Security Alert screen for EMP Multi Screen Adjustment is shown after clicking the Auto button of Network or clicking the Add button after entering an IP address in the IP Address box.
  • Page 51 [Cinema Color Editor] Security alert screen (Cinema Color Editor) The functions of the three buttons displayed in the security alert screen are explained below. [Keep Blocking] --- Enables you to register a started application in the “Exceptions” program of the Windows Firewall. The network port that the application uses is blocked.
  • Page 52 Operating Status Report When selecting the Keep Blocking button, the security alert message is closed and the main screen of each application is displayed. [EMP NS Connection Application] Port 3620 is necessary for searching for projectors. If this port is blocked, projectors are not detected.
  • Page 53 [Caution] In case the check box for Don’t allow exceptions is checked (this box is not checked at the initial setting), a network port for software is not unblocked even though the software is checked on Exceptions. Make sure this option is not selected.
  • Page 54 c.) Select the Exceptions tab and display exceptions program. [Caution] If this check box is not checked, the security alert screen is not displayed when starting software. •Exceptions screen d.) Check the check boxes for the software you don’t want to block. Page 7 of 14 PSB.2004.10.002...
  • Page 55 [EMP NS Connection] • Check EasyMP Software box Unblock screen (EMP NS Connection) Page 8 of 14 PSB.2004.10.002...
  • Page 56 [EMP Network Manager Application]• Check EPSON Projector box Unblock screen (EMP Network Manager) Page 9 of 14 PSB.2004.10.002...
  • Page 57 [EMP Monitor Application]→ Check EasyMP.net Software box Unblock screen (EMP Monitor) Page 10 of 14 PSB.2004.10.002...
  • Page 58 [EMP Multi Screen Adjustment Application]→ Check EPSON Projector Software for Multi Screen box Unblock screen (EMP Multi Screen Adjustment) Page 11 of 14 PSB.2004.10.002...
  • Page 59 [Cinema Color Editor Application] ---> Check Cinema Color Editor. Unblock screen (Cinema Color Editor) By following the above procedure, the network port that each application uses is unblocked and they can operate normally. Page 12 of 14 PSB.2004.10.002...
  • Page 60 EPSON Projector EMP Monitor EasyMP.net Software EMP Multi Screen Adjustment EPSON Projector Software for Multi Screen Cinema Color Editor Cinema Color Editor When selecting the Unblock button: The Security Alert screen is closed and the main screen is displayed. Then the search result is displayed.
  • Page 61 VCOM Driver The following message is shown after the VCOM driver is installed on your PC. Select “No, not this time” item and continue the Plug&Play of the device. Notes: When you add the program to Exceptions list, the program can receive network communication from outside.

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