Page 1 Infoprint 32 Infoprint 40 User’s Guide S544-5484-02...
Page 3 Infoprint 32 Infoprint 40 User’s Guide S544-5484-02...
Page 4 Changes are made periodically to this publication. Requests for IBM publications should be made to your IBM representative or to the IBM branch office serving your locality. If you request publications from the address given below, your order will be delayed, because publications are not stocked there.
Page 5: Table Of Contents
Envelope Feeder . Using the Operator Panel Keys . Common Paper Handling Tasks . Navigating Menus . Selecting the Default Input Tray . Locking Menus . Selecting the Default Output Bin Printing the Printer Configuration Page © Copyright IBM Corp. 1998, 1999...
Page 6 Defining the Auxiliary Tray Paper Size Chapter 8. Installing Printer Options . 165 Defining the Envelope Feeder Envelope Handling Static Sensitive Devices . . 165 Size . The SIMM and Hard Drive Options . . 166 Turning Tray Switching On or Off . Removing the Controller Card .
Page 7 Vertical Bands of Deletions or Light Areas Appendix D. Specifications . . 263 on the Print . 229 Printer Specifications . . 263 Entire Print is Black . . 229 Cartridge Specifications . 264 Entire Print Is Blank. . 230 White Spots Within Black Image Area .
Page 8 Infoprint 32 and Infoprint 40: User’s Guide...
Page 9: About This Book
Drivers, and Utilities from the Web” on page 10). v Quick Reference Card, G544-5480, provides quick access to information such as using the operator panel, navigating menus, calling IBM for technical assistance, and clearing paper jams. v Quick Setup Poster, S544-5481, shows how to set up the printer.
Page 10: Safety Notices
PCL5e and PostScript support. v IPDS and SCS Technical Reference, S544-5312, contains technical reference information about printer IPDS and SCS support. v IBM Advanced Function Printer Cut Sheet Paper Reference for Use with IBM Electrophotographic Printers, G544-3915, contains paper specification information.
Page 11: Lightning Safety
Lightning Safety To avoid personal risk, do not install or reconfigure a communication port or a teleport during an electrical storm. Laser Safety This printer complies with the performance standards set by the U.S. Food and Drug Administration for a Class 1 Laser Product. This means that the printer belongs to a class of laser products that does not produce hazardous laser radiation in a customer accessible area.
Page 12 Infoprint 32 and Infoprint 40: User’s Guide...
Page 13: Chapter 1. About Your Printer
Locations—Main Unit Front of Printer Face-down output bin Paper stopper Operator panel Power switch Paper Tray 1 Paper Tray 2 Toner cartridge area cover Auxiliary tray Cover B Cover A (inside duplex unit) © Copyright IBM Corp. 1998, 1999...
Page 14: Rear View
Duplex unit (optional) Rear View Duplex connector 2000-Sheet Finisher connector 2500-Sheet Input Unit connector Power cord receptacle AC power outlet (for 2000-Sheet Finisher) Infoprint 32 and Infoprint 40: User’s Guide...
Page 15: Locations-Optional Features
Locations—Optional Features 2500-Sheet Input Unit Tray 3 Tray 5 Tray 4 Cover C Face-Up Output Bin Chapter 1. About Your Printer...
Page 16: Envelope Feeder
Envelope Feeder Note: The envelope feeder replaces the auxiliary tray. Infoprint 32 and Infoprint 40: User’s Guide...
Page 17: 2000-Sheet Finisher
2000-Sheet Finisher Horizontal transport Cover H (Stapler cover) Docking station Upper bin (Finishr1) Middle bin (Finishr2) Lower bin (Finishr3) Standard Features Standard features of the printer include: v Printing speed of up to 32 pages per minute for Infoprint 32, 40 pages per minute for Infoprint 40 v Resolution of 600 dots per inch (dpi) v PCL5e support...
Page 18: Optional Features
Optional Features The following table lists optional features for the Infoprint 32 and Infoprint Notes: 1. To order optional features, contact your IBM Authorized Dealer or IBM Sales Representative. 2. For information about installing optional features, see “Chapter 8. Installing Printer Options” on page 165.
Page 19: Technical Support
Technical Support If you run into a problem, see “Appendix A. Troubleshooting” on page 215. If you still cannot solve the problem, IBM customer support is available at no additional charge during the warranty period. In the U.S. and Canada, call 1-800-358-6661.
Page 20: Memory Requirements
These menu items are displayed only if there is enough memory in the printer to permit context saving. 3. If you use Japanese DBCS (double-byte character set) PostScript fonts, IBM recommends that you have at least 16MB of memory.
Page 21: The Infoprint 32 And Infoprint 40 Cd-Rom
Table 1. Memory Requirements Requirements Simplex Duplex Base configuration PAGEPROT=AUTO (letter-size paper) 8/12 MB 8/12 MB PAGEPROT=AUTO (A3-size paper) 8/12 MB 8/12 MB PAGEPROT=ON (letter-size paper) 8/12 MB 12/16 MB PAGEPROT=ON (A3-size paper) 12/16 MB 24/28 MB Base configuration and IPDS PAGEPROT=AUTO (letter-size paper) 8/12 MB 8/12 MB...
Page 22: Obtaining Documents, Drivers, And Utilities From The Web
IBM TCP/IP Network Port Monitor for Windows NT 4.0—This enables users to receive up-to-date bidirectional printer and job status (including end-of-job notification) from their printers. The port monitor is fully integrated into the Windows NT 4.0 print subsystem, so the bidirectional status is displayed through the standard Windows NT printer queue view.
Page 23: Chapter 2. Installing Your Printer
__ 9. Install other options, such as the 2500-Sheet Input Unit, extra memory, the IPDS SIMM, flash memory, the hard drive, and network interface cards (Ethernet, token ring, twinax, and coax). See “Chapter 8. Installing Printer Options” on page 165. © Copyright IBM Corp. 1998, 1999...
Page 24: Unpacking And Setting Up The Printer
25.2 inches (640 mm) on the left side of the printer. When options are installed, IBM recommends leaving at least 7.8 inches (200 mm) in the back of the printer, 18.1 inches (460 mm) in the front of the printer, 39.4 inches (1000 mm) on the right side, and 25.2 inches (640 mm) on...
Page 25 the left side of the printer. Remove all items from the packing box including packaging pieces. Lift the printer and place it on a flat surface. If any of the following items are missing, contact your point of purchase: v Infoprint 32 or Infoprint 40 Chapter 2.
Page 26: Applying The Operator Panel Overlay
v Toner cartridge v The following documents: Quick Reference Card, Quick Setup Poster, and Warranty, Communication Statements, and Safety Information v CD-ROM v Power cord (In some countries the power cord needs to be ordered separately and is shipped in a separate box.) Note: Save all packing materials in case you need to ship or store your printer.
Page 27 4. Remove the backing from the overlay. 5. Position the overlay so that the top of it lines up squarely with the top of the operator panel. Working down from the top of the overlay, gently press it into place. Chapter 2.
Page 28: Powering On The Printer
Powering On the Printer 1. Make sure the printer is off. The printer is off when the O on the switch is pressed in. 2. Plug the power cord into the receptacle located on the back of the printer. 3. Plug the other end of the cord into a grounded AC wall outlet or an equivalent fixture.
Page 29: Selecting A Language
4. To switch on the printer, press the | on the power switch. 5. After a moment, the printer displays the message WARMING UP... while it warms up (this usually takes a little longer than a minute). When the printer is ready, it displays the message READY. Selecting a Language Important! English is the default language for messages and menus.
Page 30: Connecting The Parallel Cable
Important! You need to supply the parallel cable; it is not included with the printer. The parallel cable must be IEEE Std 1284-1994 compliant (IBM part number 63H2804 or its equivalent). To order a parallel cable or other optional feature, contact your IBM Authorized Dealer or IBM Sales Representative.
Page 31 2. Unplug the printer. 3. Attach the parallel cable to the parallel interface port on the back of the printer. Chapter 2. Installing Your Printer...
Page 32: Installing Printer Drivers
3. Your printer may include additional drivers not included in this list. 4. Printer drivers are also available as follows: a. Access the IBM Printing Systems Home Page at: http://www.printers.ibm.com b. Go to the printer driver you need and follow the download instructions.
Page 33: Chapter 3. Using The Operator Panel
For an overview of some common operator panel tasks, see “Other Operator Panel Tasks” on page 27. v For an overview of all printer menus, see “Chapter 6. Operator Panel Menus” on page 91. © Copyright IBM Corp. 1998, 1999...
Page 34: Understanding The Operator Panel Indicator Lights
Understanding the Operator Panel Indicator Lights The status indicators are located on the left side of the operator panel. Indicator lights can be on, off, or blinking. Indicator Condition Online On—the printer is online and idle. Blinking—the printer is online and receiving or processing data.
Page 35: Using The Operator Panel Keys
Indicator Condition Attention Blinking—the printer requires attention. Off—the printer is operating normally. Using the Operator Panel Keys The operator panel keys enable you to configure and operate the printer. They are located on the right side of the operator panel. Use the Online key to take the printer offline or to put it back online.
Page 36: Navigating Menus
Use the Value key to scroll through a list of acceptable values for a menu item. Press the Value key once to scroll forward one value. Press and hold the Value key to scroll more quickly through the list (especially for numeric values). Note: To select a new value, press the Enter key when the value is displayed in the message display area.
Page 37: Locking Menus
Notes: 1. When you select a new value, it stays selected until you change it or you reset the printer defaults. Menu settings are saved when you switch off the printer. 2. Many print applications and printer drivers allow you to specify values such as fonts and input trays.
Page 38: Configuration Page
For a description of all available menus, see “Chapter 6. Operator Panel Menus” on page 91. v Installed Options—The options and memory you have installed. Important: IBM recommends doing the following whenever you install a feature: – Print the printer configuration page. Then look under Installed Options to make sure that the printer recognizes the option and the installation was successful.
Page 39: Other Operator Panel Tasks
– Update your printer driver to indicate that the new feature is available. (This includes features such as new trays and extra memory; you do not need to indicate new network interface cards.) v Autosensed Paper—The trays, the media size they contain, and the media orientation.
Page 40: Making Duplex Or Simplex Printing The Printer Default
Making Duplex or Simplex Printing the Printer Default Situation: You want to set the printer default to either duplex or simplex printing. Action: 1. Press the Online key until you see OFFLINE in the display. 2. Press the Menu key until you see PAPER MENU in the display. 3.
Page 41: Printing The Token-Ring Network Interface Card Configuration Page
2. Press the Menu key once. TEST MENU appears in the message display area. 3. Press the Item key until you see PRINT EN CONFIG. 4. Press the Enter key. 5. Press the Online key to restore the printer to READY status, and print the configuration page.
Page 42: Printing A List Of Ipds Resident Fonts
Action: 1. Press the Online key to take the printer offline. 2. Press the Menu key. TEST MENU appears in the display area. 3. Press the Item key until you see PRINT PS FONTS. 4. Press the Enter key to print the PostScript fonts list. 5.
Page 43: Changing The Power Savings (Sleep Mode) Interval
2. Decreasing toner density may improve image clarity. 3. Lowering density may have little effect on large black areas, unless the Config Menu QUALITY item is set to ECONO. 4. The Config Menu DENSITY item always controls the printer density setting.
Page 44 Infoprint 32 and Infoprint 40: User’s Guide...
Page 45: Chapter 4. Paper Handling
The printer always looks in other trays when the specified tray contains the wrong size of paper, regardless of the TRAY SWITCH setting. See “Turning Tray Switching On or Off” on page 66. © Copyright IBM Corp. 1998, 1999...
Page 46: Selecting Paper And Other Printable Material
5. IBM neither warrants nor recommends the use of any particular brand of print media. Media properties are subject to change by the manufacturer, and IBM has no control over these changes. It is possible that paper will meet all of the specifications and guidelines, but still not print satisfactorily.
Page 47: Media Size Specifications
Media Size Specifications The following table lists supported media sizes and compatible input trays. Tray Envelope Style Size Auxiliary Tray 1 Tray 2/3 Tray 4/5 Feeder Paper Letter 8.5 x 11 in SEF/LEF SEF/LEF SEF/LEF 215.9 x 279.4 mm Legal 8.5 x 14 in 215.9 x 355.6 mm Folio...
Page 48 Tray Envelope Style Size Auxiliary Tray 1 Tray 2/3 Tray 4/5 Feeder COM10 envelope 4.125 x 9.5 in 104.8 x 241.3 mm C5 envelope 6.38 x 9.02 in 162 x 229 mm DL envelope 4.33 x 8.66 in 110 x 220 mm Universal envelopes Minimum: 3.94 x 5.83 in 100 x 148 mm...
Page 49: Media Weight And Thickness Specifications
5. You may print universal paper sizes, but some small sizes may jam or register improperly. 6. The printer cannot distinguish between B4 and legal size paper or B5 and executive size paper. A4 paper group machines will display B4 and B5 paper sizes, but allow you to feed legal or executive if you load the paper and press the Continue key.
Page 50: Selecting Paper And Pre-Printed Forms
v Auxiliary tray: – Paper: 17–24 pound (64 to 90 grams/meter²) – Hagaki: 57 pound (190 grams/meter²) – Transparencies: 0.0039 to 0.0045 inches (0.099 to 0.114 mm) thick – Plain paper labels: 0.005 to 0.007 inches (0.127 to 0.178 mm) thick v 2500-Sheet Input Unit: 17 to 24 pound (64 to 90 grams/meter²) for single-sided (simplex) printing or for two-sided (duplex) printing.
Page 51: Selecting Overhead Transparencies
v Print labels using the auxiliary tray. v The label adhesive material must be stable at the 392°F (200°C) temperatures encountered during printing. v Do not use labels with exposed areas between the labels. These types of labels may detach or shift during printing, causing serious jamming problems.
Page 52: Loading Paper Into A 500-Sheet Paper Tray (Tray 1 Or Tray 2)
Loading Paper into a 500-Sheet Paper Tray (Tray 1 or Tray 2) Note Many applications allow you to specify the input tray you want to use. This value will override any value set at the printer. If your application does not let you pick an input tray, use the Paper Menu to select the tray.
Page 53 in LEF and SEF orientation. Simplex (Long-edge feed) (Short-edge feed) Duplex (Long-edge feed) (Short-edge feed) Chapter 4. Paper Handling...
Page 54 2. Pull the paper tray out until it stops. 3. Gently lift up on the side paper guide, and slide it to the position for your paper size. Make sure that the guide is locked firmly in the guide hole. Infoprint 32 and Infoprint 40: User’s Guide...
Page 55 4. While pressing down on the gray handle, slide the rear paper guide to the position for your paper size. 5. Prepare a stack of paper. a. Fan the stack of paper to loosen any pages that may be stuck together. b.
Page 56 6. Insert the paper into the tray. The paper should fit easily between the guides. Make sure the paper fits snugly in the indicated corner of the tray. Notes: a. Make sure that the height of the paper stack does not exceed the paper limit mark.
Page 57: Loading Paper Into The Auxiliary Tray
8. Slide the paper tray back into the printer until it clicks into place. Loading Paper into the Auxiliary Tray Note Many applications allow you to specify the input tray you want to use. This value will override any value set at the printer. If your application does not let you pick an input tray, use the Paper Menu to select the tray.
Page 58 in LEF and SEF orientation. Simplex (Long-edge feed) (Short-edge feed) Duplex (Long-edge feed) (Short-edge feed) Infoprint 32 and Infoprint 40: User’s Guide...
Page 59 2. Pull out the extension tray to the desired paper length. 3. Place paper along the right side of the auxiliary tray. 4. Push the paper guide to the right until it lightly touches the paper stack. Chapter 4. Paper Handling...
Page 60 5. Insert the paper stack into the printer as far as it can go. 6. When the auxiliary tray is no longer needed, remove any remaining paper and push back the extension tray. 7. Use your print application or the AUXSIZE item in the PAPER MENU to match the paper size you loaded in the auxiliary tray (see “Defining the Auxiliary Tray Paper Size”...
Page 61: Loading Universal Paper Into The Auxiliary Tray
Loading Universal Paper into the Auxiliary Tray Note Many applications allow you to specify the input tray you want to use. This value will override any value set at the printer. If your application does not let you pick an input tray, use the Paper Menu to select the tray.
Page 62: Loading Envelopes Into The Auxiliary Tray
b. Use the IPDS Menu to set the Custom Form item to the custom form you want to use. See “Defining Custom Form Sizes for IPDS” on page 68 for more information. 4. Load paper short-edge first. Loading Envelopes into the Auxiliary Tray Note Many applications allow you to specify the input tray you want to use.
Page 63 the long edge of the envelope. 5. Push the paper guide to the right until it lightly touches the envelope stack. 6. Insert the envelope stack into the printer as far as it can go. Notes: a. Use your print application or the AUXSIZE item in the PAPER MENU to match the envelope size you loaded in the auxiliary tray (see “Defining the Auxiliary Tray Paper Size”...
Page 64: Loading Paper Into The 2500-Sheet Input Unit (Trays 3, 4, And 5)
Loading Paper into the 2500-Sheet Input Unit (Trays 3, 4, and 5) The 2500-Sheet Input Unit adds one 500-sheet and two 1000-sheet paper trays for high-volume printing. Loading Paper into Tray 3 Note Many applications allow you to specify the input tray you want to use. This value will override any value set at the printer.
Page 65 and SEF orientation. Simplex (Long-edge feed) (Short-edge feed) Duplex (Long-edge feed) (Short-edge feed) Chapter 4. Paper Handling...
Page 66 2. Pull the paper tray out until it stops. 3. Gently lift up on the side guide, and slide it to the position for your paper size. Make sure that the guide is locked firmly in the guide hole. Infoprint 32 and Infoprint 40: User’s Guide...
Page 67 4. While pressing down on the gray handle, slide the rear guide to the position for your paper size. 5. Prepare a stack of paper. a. Fan the paper stack to loosen any pages that may be stuck together. b. Make sure that the tops of the sheets are properly aligned. Chapter 4.
Page 68 6. Insert the paper into the tray. The paper should fit easily between the guides. Make sure the paper fits snugly in the indicated corner of the tray. Notes: a. Make sure that the height of the paper stack does not exceed the paper limit mark.
Page 69 8. Slide the paper tray back into the printer until it clicks into place. Loading Paper into Tray 4 or Tray 5 Note Many applications allow you to specify the input tray you want to use. This value will override any value set at the printer. If your application does not let you pick an input tray, use the Paper Menu to select the tray.
Page 70 2. Pull out the paper tray until it stops. 3. While pulling the gray handle toward you, slide the rear guide to the position for your paper size. Make sure the rear guide locks into place. 4. Prepare a stack of paper. a.
Page 71 5. Insert the paper into the tray. Make sure the paper fits snugly in the indicated corner of the tray. Notes: a. If your paper has a curl, load the paper with the curl-side down. b. Make sure that the height of the paper stack does not exceed the paper limit mark.
Page 72: Loading Envelopes Into The Envelope Feeder
6. Apply the correct paper size label under the tray number on the paper tray. 7. Slide the paper tray back into the printer. Loading Envelopes into the Envelope Feeder Note Many applications allow you to specify the input tray you want to use. This value will override any value set at the printer.
Page 73 Use the following procedure to load envelopes into the envelope feeder. The envelope feeder replaces the auxiliary tray. 1. See “Selecting Paper and Other Printable Material” on page 34 for information on envelopes you can load. 2. Prepare a stack of envelopes. Envelopes must not be stuck together, and all flaps must be closed.
Page 74: Loading Universal Envelopes Into The Envelope Feeder
4. Slide the size guide to the right until it lightly touches the edge of the envelope stack. Notes: a. Make sure the envelope stack does not exceed the paper limit mark. b. Adding envelopes while printing can cause paper jams. 5.
Page 75: Common Paper Handling Tasks
Maximum: 8.5 x 9.6 in 215.9 x 245 mm To print universal envelopes, do the following: 1. Set the ENVSIZE item in the Paper Menu to UNI-ENV. 2. Make sure your print application knows what size envelope it is printing to.
Page 76: Selecting The Default Input Tray
Note: The printer driver or print application you use may allow you to specify values such as paper size, input tray, output bin, and manual feeding. Values set in print jobs (either by the print application or by the printer driver) override values you set at the printer. Selecting the Default Input Tray Situation: You want to change the default input tray for your printer.
Page 77: Defining The Auxiliary Tray Paper Size
5. Press the Enter key to select the new bin. An asterisk appears next to the value, showing that it is active. 6. To restore the printer to READY status, press the Online key. Note: Values specified in your print jobs override defaults set at the printer. If a print job requests the main bin, the printer uses it, even if the default bin is set to something else.
Page 78: Turning Tray Switching On Or Off
Turning Tray Switching On or Off Situation: You want to turn tray switching on or off. When switching is ON (the default value) the printer automatically looks in other trays for the right size of paper if the current tray is empty. Tray switching always occurs when the current tray contains the wrong size paper.
Page 79: Making Duplex Or Simplex Printing The Printer Default
to the printer, the printer selects the first tray it finds that has the correct paper size, regardless of whether tray switching is on or the tray is protected. You cannot turn this type of switching off; nor can you “protect”...
Page 80: Defining Custom Form Sizes For Ipds
Action: 1. Press the Online key until you see OFFLINE in the display. 2. Press the Menu key until you see PCL MENU in the display. 3. Press the Item key until you see PAGESIZE=size* in the display. 4. Press the Value key until you see the new value you want. If you are trying to print a configuration page, this value must be LETTER, A4, or something larger.
Page 81: Stapling
a. Press the Menu key until you see IPDS MENU in the display. b. Press the Item key until you see CUSTOM FORM=n* in the display. c. Press the Value key until you see CUSTOM FORM=1* in the display. d. Press the Enter key to select the new setting. An asterisk appears next to the value, showing that it is active.
Page 82 NONE -- no staples b. ONEPORT -- one staple, portrait mode c. ONELAND -- one staple, landscape mode d. TWO -- two staples (this value is for compatibility with the IBM Network Printer 24, it does support landscape mode or SEF paper loading) e.
Page 83 Notes: 1. Stapling is available for all paper sizes, excluding UNIV (Universal). A5, Statement, and Executive must be loaded long-edge first (LEF) for stapling to be available. 2. Single-sheet jobs are not stapled. 3. If a print job requests staples and the 2000-Sheet Finisher is not installed, the printer ignores the request.
Page 84 Infoprint 32 and Infoprint 40: User’s Guide...
Page 85: Chapter 5. Clearing Jams
Chapter 5. Clearing Jams When paper gets jammed inside the printer, printing stops and an error message indicates the area of the jam. © Copyright IBM Corp. 1998, 1999...
Page 86: Typical Causes Of Paper Jams
Typical Causes of Paper Jams The most common causes of paper jams are: v Paper is not loaded correctly. v The print media does not conform to specifications. v The paper guides are not adjusted for the current paper size. v The paper is wrinkled or curled.
Page 87 1. If the leading edge of the paper is already in the output tray, pull the paper out in the direction of the arrow. 2. Remove the envelope feeder if it is installed. See “Removing the Envelope Feeder” on page 190 for removal instructions. 3.
Page 88 CAUTION: <2-25> High temperature; switch off the printer and allow at least 20 minutes for parts in this area to cool before handling. 5. If the paper is jammed in the fuser area, pull it out carefully without touching the fuser. If the paper is difficult to pull, use the green lever to turn the roller in the direction of the arrow until you can pull the paper out.
Page 89: Clearing Paper Tray Area Jams
7. Close Cover A. 8. Close the duplex unit. Clearing Paper Tray Area Jams Before performing this procedure, see “Typical Causes of Paper Jams” on page 74 and “Handling Precautions” on page 74. 1. Remove the envelope feeder if it is installed. See “Removing the Envelope Feeder”...
Page 90 2. Pull up on the indicated latch to open the duplex unit (if installed). 3. Pull on the latch to open Cover A. 4. If the paper is jammed at Cover A, pull it out in the direction of the arrow.
Page 91 5. Close Cover A. 6. Close the duplex unit. 7. Pull on the latches to open Covers B and C. Chapter 5. Clearing Jams...
Page 92 8. If the paper is jammed at Cover B or C, pull it out in the direction of the arrow. 9. Check trays 1 and 2 for jammed paper. Pull out a tray and remove jammed paper in the direction of the arrow. Then gently push the tray back into the printer.
Page 93: Clearing Auxiliary Tray Jams
Note: If the printer continues to jam in the tray area, try turning the paper stack over so the other edge feeds first. 10. Close Covers B and C ensuring both sides of the covers latch. Clearing Auxiliary Tray Jams Before performing this procedure, see “Typical Causes of Paper Jams”...
Page 94 1. Remove the jammed paper by pulling it out in the direction of the arrow. 2. Remove all paper from the auxiliary tray and load the stack again. 3. To clear the jam message, open the duplex unit (if installed), open and close Cover A.
Page 95: Clearing Duplex Unit Jams
Clearing Duplex Unit Jams Before performing this procedure, see “Typical Causes of Paper Jams” on page 74 and “Handling Precautions” on page 74. 1. Remove the envelope feeder if it is installed. See “Removing the Envelope Feeder” on page 190 for removal instructions. Chapter 5.
Page 96 2. Pull up on the latch to open the duplex unit. 3. Open the cover inside the duplex unit. 4. Remove any jammed paper by pulling the paper in the direction of the arrow. Infoprint 32 and Infoprint 40: User’s Guide...
Page 97: Clearing Envelope Feeder Jams
5. Close the inside cover, and then close the duplex unit. Clearing Envelope Feeder Jams Before performing this procedure, see “Typical Causes of Paper Jams” on page 74 and “Handling Precautions” on page 74. 1. Remove the envelope feeder. See “Removing the Envelope Feeder” on page 190 for removal instructions.
Page 98: Clearing 2500-Sheet Input Unit Jams
2. Remove any jammed envelopes. 3. Replace the envelope feeder. Clearing 2500-Sheet Input Unit Jams Before performing this procedure, see “Typical Causes of Paper Jams” on page 74 and “Handling Precautions” on page 74. Infoprint 32 and Infoprint 40: User’s Guide...
Page 99 1. Remove Tray 3. Check the paper feed area and pull out any jammed paper. 2. Pull out Tray 4. 3. If the paper is jammed in the paper tray area, remove any jammed paper, and gently push the paper tray back into the printer. Chapter 5.
Page 100: Clearing 2000-Sheet Finisher Jams
4. Open Tray 5 so you have room to work. (Tray 5 does not come all the way out.) 5. Check the paper feed area, and remove any jammed paper by pulling in the direction of the arrow. Then, gently push the paper tray back into the printer.
Page 101 1. If paper is jammed at Cover D, lift the handle and remove any jammed paper. 2. Open Cover E and remove any jammed paper. 3. Open Cover F and remove any jammed paper. Chapter 5. Clearing Jams...
Page 102 4. Slide up Cover G slightly, and remove any jammed paper. Infoprint 32 and Infoprint 40: User’s Guide...
Page 103: Chapter 6. Operator Panel Menus
Define whether the printer saves PCL5e and PostScript information when it switches ports. PARALLEL MENU Define how the printer handles jobs sent through the parallel port, including the data stream, bi-directional communications, and the timeout setting. © Copyright IBM Corp. 1998, 1999...
Page 104: Test Menu
Use this menu To do this See page PCL MENU Define how the printer handles PCL5e jobs, including number of copies, page size, page orientation, lines per page, font source, and default font. PS MENU Define how the printer handles PostScript jobs, including number of copies and whether error messages are printed.
Page 105 PCL Menu item AUTO RESET is set to OFF, you may not get the READY prompt even if you see the WAIT FOR IDLE PRINTER message. In this case, set AUTO RESET to ON to restore Test Menu functions. Test Menu Item Description CONFIG PAGE Prints the printer configuration page.
Page 106: Reset Menu
Test Menu Item Description RESET IPDS FONTS Purges all IPDS captured fonts. This item is available only when IPDS is installed and is inactive. Note: This item is intended for use only after the following error message: 854 IPDS DATABASE ERROR If you get this error, do the following: 1.
Page 107: Paper Menu
For the Letter paper group: switch on the printer power while simultaneously pressing the Online key. Hold the Online key until you see the message COLD RESET LTR. IBM recommends printing a printer configuration page before you do a reset so you can restore old settings if necessary. Paper Menu Use the Paper Menu to select input trays, output bins, duplex or simplex printing, and other paper handling options.
Page 108 Paper Menu Item Value Description SOURCE TRAY 1* Selects the default paper tray to use. Only installed trays TRAY 2 appear in the list. TRAY 3 v TRAY 1 is the upper 500-sheet input tray on the printer. TRAY 4 v TRAY 2 is the lower 500-sheet input tray on the printer.
Page 109 Paper Menu Item Value Description TRAY SWITCH Specifies whether or not to switch to another paper tray if the current one is empty or runs out of paper. (Tray switching always occurs when the requested tray contains the wrong size paper.) v ON—specifies that if the current tray is empty, the printer will automatically look in other trays for the right size of paper.
Page 110 Paper Menu Item Value Description TRAY SWITCH (continued from previous page...) v Tray switching is also automatic when the printer first looks for a tray to print a PostScript job. In other words, when you first send a PostScript job to the printer, the printer selects the first tray it finds that has the correct paper size, regardless of whether tray switching is on or the tray is protected.
Page 111 Paper Menu Item Value Description MANUAL OFF* Specifies whether or not paper is to be fed manually from the auxiliary tray: v OFF—paper feeding is automatic, not manual. v ON—paper feeding is manual, one sheet at a time, depending on the data stream. Messages on the operator panel prompt you for each sheet.
Page 112 Paper Menu Item Value Description TRAY1 PROT OFF* Specifies whether or not to include a tray in the auto-switching sequence. If a tray is not in the auto-switching sequence, its paper will not be selected when another tray runs out of paper. Tray switching is automatic when the printer detects the wrong size paper in the requested tray.
Page 113: Custom Forms Menu (Ipds)
Paper Menu Item Value Description AUXTYPE PLAIN* Specifies the type of media in the tray: plain paper, PREPUN pre-punched paper, transparencies, or labels. TRANS LABEL AUXSIZE LTR-LEF* Defines the paper or envelope size being used in the LTR-SEF auxiliary tray. LEF means long-edge feed. SEF means LEGAL short-edge feed.
Page 114: Configuration (Config) Menu
Notes: 1. To select a new value, press the Enter key when the value is displayed in the message display area. An asterisk (*) appears next to the value in the message display area, indicating that is now active. 2. This menu appears only when you have the IPDS option installed. 3.
Page 115 Notes: 1. To select a new value, press the Enter key when the value is displayed in the message display area. An asterisk (*) appears next to the value in the message display area, indicating that it is now active. 2.
Page 116: Memory Configuration (Memconfig) Menu
Config Menu Item Value Description PWRSAV 30 MIN* Specifies how long the printer is inactive before it goes into 1 HR power-savings (sleep) mode. In this mode, the printer 2 HR powers down most of its systems and therefore requires 3 HR extra time to warm up when the next print is requested.
Page 117: Parallel Menu
OFF—the printer does not save data. v ON—the printer saves data. Note: Changing the PCL SAVE item causes the printer to restart. Therefore, IBM recommends you wait until no jobs are queued before you change this item. PS SAVE...
Page 118: Pcl Menu
Parallel Menu Item Value Description PERSONALTY AUTO* Specifies how the printer treats jobs it receives over the parallel attachment. v AUTO—the printer determines if the data stream is PCL5e or PostScript and handles it accordingly. This is the recommended value. v PCL—the printer treats all data streams as PCL5e.
Page 119 OFF—the printer maintains a border of 4 mm on all four paper sides. v ON—The printer allows printing up to the physical page size. Note: To avoid toner contaminating the printer, IBM recommends leaving EDGE-EDGE set to OFF; use ON only when necessary. Chapter 6. Operator Panel Menus...
Page 120 PCL Menu Item Value Description FORM nnn LINES Specifies the number of lines per page the printer prints before it starts a new page. nnn can be from 5 to 128. 60 is the default for Letter-size paper; 64 is the default for A4-size paper.
Page 121 PCL Menu Item Value Description SYMSET ROMAN-8* Specifies the symbol set to use. ISO L1 ISO L2 ISO L5 PC-8 PC-8 D/N PC-850 PC-852 PC8-TK WIN L1 WIN L2 WIN L5 DESKTOP PS TEXT VN INTL VN US MS PUBL MATH-8 PS MATH VN MATH...
Page 122: Ps Menu
PCL Menu Item Value Description AUTO RESET Specifies whether a PCL reset (reset of the PCL environment and printing of any partial pages) occurs at the PORT TMEOUT value. v ON*—Reset occurs at the PORT TMEOUT values, which are set on each printer attachment menu. All PCL settings, such as orientation and paper source, will be reset to the power-on default values.
Page 123: Ipds Menu
Notes: 1. IBM recommends leaving EDGE-EDGE set to ON when you use IBM printer drivers. If you use non-IBM printer drivers, you may need to set EDGE-EDGE to off to prevent toner contamination in the printer. 2. The IBM printer driver cannot override the OFF setting.
Page 124 3. If you are unfamiliar with using the operator panel to work with menus, please read “Using the Operator Panel Keys” on page 23 and “Navigating Menus” on page 24 before continuing. IPDS Menu Item Value Description PAGEPROT AUTO* Sets page protection: v AUTO—the printer uses the minimum amount of memory necessary to print a page.
Page 125 IPDS Menu Item Value Description DEF CD PAG nnnn Specifies the default code page. The default value is code page 037. US, Canada, Netherlands, Portugal US English ASCII Canadian French Austrian/German Belgium Canadian French Danish/Norwegian Finnish/Swedish Italian Japanese Spanish UK English Austrian/German (alternate) Danish/Norwegian (Alternate) Finnish/Swedish (Alternate)
Page 126 IPDS Menu Item Value Description DEF FGID nnnnn Specifies the default FGID (Font Typeface Global Identifier), which identifies the default resident font the printer uses. The default FGID is 416, which specifies Courier 10 point as the default resident font. To display the list of fonts and FGIDs the printer supports, print out a list of IPDS resident fonts (see “Printing a List of IPDS Resident Fonts”...
Page 127 IPDS Menu Item Value Description PAGE WHOLE* Determines how data is positioned on the page. COMP1 v WHOLE—IPDS whole page (default). The printer does COMP2 not move or compress the page. This is the preferred PRINT method; all page positioning and formatting is done at the application level on the host.
Page 128 ON—The printer allows printing up to the physical page size. Notes: 1. To avoid toner contaminating the printer, IBM recommends leaving EDGE-EDGE set to OFF for IPDS; use ON only when necessary. 2. The IPDS Menu item EDGE-EDGE applies to IPDS data only.
Page 129 IPDS Menu Item Value Description PRINT MODE ENH* v ENH (ENHANCED)—the printer prints at 600 DPI which produces optimal print quality and slower printer performance. v STD (STANDARD)—the printer prints at 300 DPI which produces good print quality and optimal printer performance.
Page 130 IPDS Menu Item Value Description OUTPUT MAIN* Selects the default output bin to use. Only installed trays FACE-UP appear in the list. FINISHR1 v MAIN is the main face-down output bin. FINISHR2 v FACE-UP is the Face-Up Output Bin. FINISHR3 v FINSHR1 is the upper bin of the 2000-Sheet Finisher.
Page 131 IPDS Menu Item Value Description BOX DRAW OFF* Sets BOX DRAW processing: v OFF—Uses outline font Symbol Set characters for drawing boxes as the characters are defined in the font. v ON—Uses special outline fonts for drawing the Symbol Set Box characters. ON may be used to fill in some gaps when running older applications where special raster fonts used extended length Box characters.
Page 132 IPDS Menu Item Value Description RESOLUTION 300* Specifies the resolution reported to the host in the IPDS XOA-OPC command for raster Coded Fonts and IM1 Images support. The RESOLUTION menu item also helps AUTO determine if a printer-resident raster font will be activated. For example, 240 dpi raster fonts are activated at 240 setting, not at 300 or 600.
Page 133: Token Ring Menu
IPDS Menu Item Value Description FONT CAPTURE Sets FONT CAPTURE processing: v ON—allows the printer to save downloaded font resources onto the hard disk for use beyond power cycles. The IPDS host must provide the Activate Resource command with proper resource identifiers prior to downloading the font resource to be captured.
Page 134 Token Ring Menu Item Value Description PERSONALTY AUTO* Specifies how the printer treats jobs it receives over the token-ring attachment: v AUTO—the printer examines the data stream and IPDS handles it accordingly. v PCL—the printer treats all data streams as PCL5e. v PS—the printer treats all data streams as PostScript.
Page 135 Token Ring Menu Item Value Description BOOTP IFNO ADDR* Specifies whether the token-ring network interface card sends BOOTP requests to the server to have an IP address assigned to the printer. v IFNO ADDR—specifies that the token-ring network interface card sends BOOTP requests only if the address is not already set at the printer.
Page 136: Ethernet Menu
Token Ring Menu Item Value Description NETBIOS Turns NetBIOS communications on or off. v ON—enables NetBIOS communications. v OFF—disables NetBIOS communications. APPLETALK Turns AppleTalk communications on or off. v ON—enables AppleTalk communications. v OFF—disables AppleTalk communications. MAC ADDRESS nn.nn.nn.nn.nn.nn Specifies the MAC (medium access control) number of the printer.
Page 137 Ethernet Menu Item Value Description PERSONALTY AUTO* Specifies how the printer treats jobs it receives over the Ethernet attachment: v AUTO—the printer examines the data stream and IPDS handles it accordingly. v PCL—the printer treats all data streams as PCL5e. v PS—the printer treats all data streams as PostScript.
Page 138 Ethernet Menu Item Value Description BOOTP IFNO ADDR* Specifies whether the Ethernet network interface card sends BOOTP requests to the server to have an IP address assigned to the printer. v IFNO ADDR—specifies that the Ethernet network interface card sends BOOTP requests only if the address is not already set at the printer.
Page 139: Coaxial Scs Menu
Ethernet Menu Item Value Description NW FRAME AUTO* Selects the Netware frame type. ETH II v AUTO—the printer uses the frame type of the first frame 802.2 it receives. 802.3 v ETHER II—the printer uses the Ethernet Standard Version SNAP 2 frame type.
Page 140 Coaxial SCS Menu Item Value Description TRAY 1 COR* Specifies the default orientation for jobs printed from each TRAY 2 C-PORT tray. TRAY 3 PORT v TRAY 1 is the upper 500-sheet input tray on the printer. TRAY 4 LAND v TRAY 2 is the lower 500-sheet input tray on the printer.
Page 141 Coaxial SCS Menu Item Value Description ENABLE* Enables or disables automatic print orientation. DISABLE v ENABLE—if the requested dimensions of the job fit on the paper, the page is printed either in portrait or landscape, whichever better fits the dimensions. If the requested dimensions do not fit on the paper, the default orientation for the tray (COR, PORT, LAND, or C-PORT) determines how the sheet is printed.
Page 142 Coaxial SCS Menu Item Value Description CODE PAGE Specifies the code page to use. Code page 037 is the default. US, Canada, Netherlands, Portugal Canadian/French Austrian/German Brazil Danish/Norwegian Finnish/Swedish Italian Japanese Spanish UK English Austrian/German (alternate) Danish/Norwegian (Alternate) Finnish/Swedish (Alternate) Spanish French Arabic...
Page 143: Twinax Scs Menu
Coaxial SCS Menu Item Value Description none Selecting this value and pressing the Enter key sends a PA1 signal to the host. Note: This applies to SCS only; not DSC/DSE or IPDS. none Selecting this value and pressing the Enter key sends a PA2 signal to the host.
Page 144 Twinax SCS Menu Item Value Description TRAY 1 COR* Specifies the default orientation for jobs printed from each TRAY 2 C-PORT tray. TRAY 3 PORT v TRAY 1 is the upper 500-sheet input tray on the printer. TRAY 4 LAND v TRAY 2 is the lower 500-sheet input tray on the printer.
Page 145 Twinax SCS Menu Item Value Description CODE PAGE Specifies the default code page to use. The default value is code page 037. U.S.A. and Canada Austrian/German Belgium Brazil Danish/Norwegian Finnish/Swedish Italy Japanese (Latin) Portugal Spanish (Latin America) United Kingdom France Arabic Hebrew Multinational (International #5)
Page 146: Coax Setup Menu
Twinax SCS Menu Item Value Description ENABLE* Enables or disables automatic print orientation. DISABLE v ENABLE—if the requested dimensions of the job fit on the paper, the page is printed either in portrait or landscape, whichever better fits the dimensions. If the requested dimensions do not fit on the paper, the default orientation for the tray (COR, PORT, LAND, or C-PORT) determines how the sheet is printed.
Page 147 ON—The printer allows printing up to the physical page size. Notes: 1. To prevent toner from contaminating the printer, IBM recommends leaving EDGE-EDGE set to OFF for coax printing; use ON only when necessary. 2. The Coax Setup Menu item EDGE-EDGE applies to SCS data only.
Page 148: Twinax Setup Menu
Coax Setup Menu Item Value Description ENABLE* Enables or disables the extended attribute buffer support. DISABLE Note: The EAB menu item also enables or disables the ability to print IPDS jobs over the coax attachment. BUFFERSIZE Specifies the buffer size in bytes. 1920* 2560 3440...
Page 149 ON—The printer allows printing up to the physical page size. Notes: 1. To avoid toner contaminating the printer, IBM recommends leaving EDGE-EDGE set to OFF for twinax printing; use ON only when necessary. 2. The Twinax Setup Menu item EDGE-EDGE applies to SCS data only.
Page 150: Coax Dsc/Dse Menu
If this problem occurs, set PORT TMEOUT to a higher value. IBM recommends that you do not set PORT TMEOUT to a value less than 30.
Page 151 Coax DSC/DSE Menu Item Value Description PRINT IMAGE Selects printing options in non-SCS mode. v ON – True Screen image in Local Copy – True Screen image in Non-SCS print – Unformatted print in Local Copy – Unformatted print in Non-SCS print v OFF –...
Page 152: Machine Information Menu
Coax DSC/DSE Menu Item Value Description FF LAST Determines where to position the next character when the Form Feed command occurs at the end of the print buffer. v ON—an automatic new line occurs after the print order is completed (next form, line 2, column 1). v OFF—suppress automatic new line after the print order is completed (next form, line 1, column 1).
Page 153: Language Menu
FUSER CTR Displays the fuser counter. After you select the FUSER CTR item, press the Enter key to display the current value. Note: IBM recommends resetting this counter whenever you change the usage kit. To reset the counter to 0: 1.
Page 154 Infoprint 32 and Infoprint 40: User’s Guide...
Page 155: Chapter 7. Maintaining The Printer
To ensure best print quality and performance, use IBM supplies. Printing supplies can be ordered through your IBM authorized printer or printer supplies reseller. If you have no reseller, you can call 1-888-IBM-PRINT (1-888-426-7746) in the U.S. or Canada to ask for an authorized dealer or to order from IBM Printer Supplies.
Page 156: Changing The Toner Cartridge
v Italy: 1-678 78349 v Norway: 800-11389 v Sweden: 020-794270 v United Kingdom: 0800-968679 Changing the Toner Cartridge Important The part number for a replacement toner cartridge is 90H3566. The approximate average yield for the toner cartridge is 23,000 pages (Letter, LEF, simplex, one side printed).
Page 157 Use the following procedure to replace the toner cartridge: 1. Remove the envelope feeder if attached. See “Removing the Envelope Feeder” on page 190 for removal instructions. 2. Pull up on the latch as indicated to open the duplex unit (if installed). 3.
Page 158 5. Remove the old toner cartridge. Lift the orange latch to release it, and gently slide the cartridge toward you. 6. Lift the orange handle when it becomes accessible, and hold the cartridge by the handle as you remove it from the printer. Note: Keep the old toner cartridge level to avoid spilling toner.
Page 159 Note: Use the IBM Printer Supplies Return Program to return the used toner cartridge to IBM for recycling. You can use the box containing the new toner cartridge to return the old toner cartridge. Follow the instructions on the brochure included with the new toner cartridge.
Page 160 cartridge all the way into the printer. 10. Gently pull out the yellow sealing tape in the direction of the arrow. Note: If you have to remove the toner cartridge after the sealing tape is pulled, keep the cartridge level to avoid spilling toner. Infoprint 32 and Infoprint 40: User’s Guide...
Page 161: Replenishing Staples In The 2000-Sheet Finisher
11. Close the toner cartridge area cover and then Cover A. 12. Close the duplex unit. 13. Switch the printer on. Replenishing Staples in the 2000-Sheet Finisher When the stapler is empty, the printer continues sending jobs to the 2000-Sheet Finisher. The jobs will not be stapled even though stapling was requested.
Page 162 2. Open Cover H on the 2000-Sheet Finisher. 3. Press the orange handle down in the direction of the arrow to release the staple cartridge. Be ready to catch the staple cartridge; it may eject completely out of the machine. 4.
Page 163 5. Insert a staple refill into the staple cartridge. 6. Pull the seal straight out and remove it. 7. Gently push the staple cartridge into the 2000-Sheet Finisher until it snaps into place. The orange lever beside the staple cartridge should snap into the upright position.
Page 164: Changing The Usage Kit
8. Close Cover H. 9. If you pressed the Pause button to suspend the 2000-Sheet Finisher operation, press the Pause button again to resume printing. If you used Cancel Print, resubmit your job. Changing the Usage Kit The usage kit typically needs to be changed every 300,000 prints, however, the life of the usage kit depends on the type of paper you use and the type of output you print.
Page 165 4. Remove the envelope feeder if attached. See “Removing the Envelope Feeder” on page 190 for removal instructions. 5. Open the duplex unit (if installed). 6. Pull on the latch to open Cover A. 7. Open the toner cartridge area cover. 8.
Page 166 a. Loosen the two fuser locking screws as indicated. (They cannot be completely removed.) b. Hold the orange rings on the ends of the fuser and pull it out of the printer. Dispose of the old fuser. c. Get the new fuser from the usage kit. Hold the new fuser by the two orange rings and slide it into the printer, making sure it is seated firmly.
Page 167 d. Tighten the two fuser locking screws. Replace the transfer roll. a. To unlock the transfer roll, lift up the orange tabs on the ends of the roll. b. Remove and dispose of the old transfer roll. Chapter 7. Maintaining the Printer...
Page 168 c. Hold the new transfer roll by its orange tabs, and position the transfer roll with the gear toward the rear of the printer. Press down to snap the new transfer roll into place. Attention: Be careful not to touch the surface of the new transfer roll. d.
Page 169 10. Close the toner cartridge area cover and then Cover A. 11. Close the duplex unit. 12. Replace the Tray 1 and Tray 2 paper feed rollers. (Replace Tray 3 paper feed rollers if the 2500-Sheet Input Unit is installed.) a.
Page 170 b. While releasing the feed roller tab, remove the lower feed roller. c. Insert the new lower feed roller. d. Hold the cover open and remove the two upper feed rollers by releasing the feed roller tabs. Infoprint 32 and Infoprint 40: User’s Guide...
Page 171 e. Insert the two new upper feed rollers. f. Re-insert Tray 1. g. Follow the same procedure to replace the rollers for Tray 2 and Tray 3 (if the 2500-Sheet Input Unit is installed). 13. Replace the Tray 5 feed rollers (if the 2500-Sheet Input Unit is installed). a.
Page 172 b. Open Tray 5 so you have room to work. (Tray 5 does not come out all the way.) c. Pull the roller cover toward you. d. While releasing the feed roller tab, remove the three feed rollers. Infoprint 32 and Infoprint 40: User’s Guide...
Page 173 e. Insert the three new feed rollers. f. Push Tray 5 back into the 2500-Sheet Input Unit. g. Re-insert Tray 3. 14. Replace the Tray 4 feed rollers. a. Pull out Tray 4. Chapter 7. Maintaining the Printer...
Page 174 b. Open Cover C. Press the roller cover down. c. While releasing the feed roller tab, remove the three feed rollers. d. Insert the three new feed rollers. e. Push Tray 4 back into the 2500-Sheet Input Unit and close Cover C ensuring both sides of the cover latch.
Page 175: Cleaning The Printer
Press the Value key. e. Press the Enter key. Cleaning the Printer IBM recommends cleaning your printer approximately once per month. 1. Switch off the printer. 2. Unplug the printer. 3. Use a soft, damp cloth to carefully wipe the outside of the printer.
Page 176 with a dry, clean cloth. Infoprint 32 and Infoprint 40: User’s Guide...
Page 177: Chapter 8. Installing Printer Options
When this is not possible, place the static-protective package that the option came in on a smooth, level surface and place the option on it. v Do not place the option on the printer cover or other metal surface. © Copyright IBM Corp. 1998, 1999...
Page 178: The Simm And Hard Drive Options
The SIMM and Hard Drive Options Optional SIMMs include: v Dynamic random access memory (DRAM) SIMMs: 4MB, 8MB, 16MB, or 32MB v Flash memory SIMMs: 2MB or 4MB v Double Byte Character Set (DBCS) SIMMs: Chinese PCL (Simplified), Chinese PCL (Traditional), and Japanese PostScript. v Intelligent Printer Data Stream (IPDS) SIMM To install any SIMM or the optional hard drive, you must remove the controller card (see “Removing the Controller Card”).
Page 179: Installing A Simm
Note: The illustration shows a controller card with no network interface cards installed. You do not need to remove network interface cards before removing the controller card. 5. Lay the controller card on a flat surface. 6. To install a SIMM, see “Installing a SIMM”. To install a hard drive, see “Installing a Hard Drive”...
Page 180: Installing A Hard Drive
group in the socket closest to the center of the controller card. DRAM SIMMs Flash memory, DBCS SIMMs or IPDS SIMMs 5. Hold the SIMM with the notched edge toward the socket and the notch toward the network card slots. Insert the SIMM at a 45 degree angle and move it into position in the socket.
Page 181 2. Unplug the printer. 3. Remove the controller card. See “Removing the Controller Card” on page 166. 4. Unpack the hard drive. 5. Position the hard drive with the four screws facing the four matching holes on the controller card. Note: If a network interface card is installed in the slot above the hard drive position, you will need to remove the card before you install the hard drive.
Page 182: Reinstalling The Controller Card
should be firmly seated in the connector slots. 7. Reinstall the controller card. See “Reinstalling the Controller Card”. 8. Make sure you update your printer driver to indicate the new hard drive is installed. Reinstalling the Controller Card Use the following procedure to reinstall the controller card: 1.
Page 183 4. Tighten the thumbscrews at the left and right ends of the controller card mounting bracket. 5. Connect the power cord to the back of the printer. 6. Plug in and switch on the printer. 7. After the printer warms up, the READY message displays on the operator panel.
Page 184: The Network Interface Card
Note: You cannot install two identical cards. For example, the printer cannot accept two IBM Network Cards for Ethernet, but can accept an IBM Ethernet card and an IBM Token-Ring card.
Page 185 a. Lay the token-ring card in front of you with the faceplate towards you. b. On the right, rear side are six pins and two small jumpers. v If you are installing the card for a 4Mbps network, place a jumper over the pins labeled 4.
Page 186 7. Loosen and remove the screws that hold the slot cover. Remove the cover and store it for future use. 8. Insert the card into the slot, aligning it with the two guides on either side of the slot. Slide the card into these guides, pushing slowly and firmly until you can feel the card seat into the socket.
Page 187: The Face-Up Output Bin Option
9. Tighten the thumbscrews. 10. If you have a second card to install, repeat Steps 7 to 9. 11. Now that you have installed the card, your system administrator will need to configure the printer and its computing environment. See Ethernet and Token Ring Quick Configuration Guide for Ethernet and token-ring cards.
Page 188 a. Break the three indicated connecting parts on the lower end of the filler panel. b. Using your finger, press on the indicated point to break the first connecting part. Repeat this procedure to break the two remaining connecting parts. c.
Page 189 4. Insert the hinge bracket into the duplex unit. 5. Insert the two supplied thumbscrews into the holes in the face-up output bin holder. 6. Attach the holder onto the duplex unit and tighten the thumbscrews. Chapter 8. Installing Printer Options...
Page 190: Removing The Face-Up Output Bin (With Duplex Unit Installed)
7. Attach the face-up output bin to the holder, making sure the projecting part on the duplex unit goes securely into the opening on the left side of the bin. Removing the Face-Up Output Bin (with Duplex Unit Installed) 1. Switch off the printer. 2.
Page 191: Installing The Face-Up Output Bin (With No Duplex Unit)
4. Loosen the thumbscrews and remove the holder. 5. Remove the hinge bracket from the duplex unit and store it for future use. Installing the Face-Up Output Bin (with No Duplex Unit) 1. Switch off the printer. 2. Unplug the printer. Chapter 8.
Page 192: Removing The Face-Up Output Bin (No Duplex Unit)
3. Use the two screws to secure the connecting plate to the printer. 4. Firmly attach the face-up tray to the connecting plate. Removing the Face-Up Output Bin (no Duplex Unit) 1. Switch off the printer. 2. Unplug the printer. Infoprint 32 and Infoprint 40: User’s Guide...
Page 193: The 2500-Sheet Input Unit Option
3. Lift the face-up output bin slightly, then remove the bin. 4. Loosen the thumbscrews and remove the connecting plate. The 2500-Sheet Input Unit Option The 2500-Sheet Input Unit option consists of one 500–sheet and two 1000–sheet input trays. Installing the 2500-Sheet Input Unit Chapter 8.
Page 194 1. Switch off the printer. 2. Unplug the printer. 3. Remove the power cord from the back of the printer. 4. Lock the two front casters on the 2500-Sheet Input Unit. 5. With three persons, lift the printer and lower it onto the 2500-Sheet Input Unit.
Page 195 6. Pull Tray 2 in the printer base unit all the way out until it stops. Then lift it up slightly and remove it. Remove Tray 3 in the 2500-Sheet Input Unit in the same way. Remove any packing material still inside the paper trays.
Page 196 7. Locate the two connecting brackets and screws that came with the 2500-Sheet Input Unit. Note that each bracket is unique. 8. Attach the right bracket to the printer with a screw, as shown. 9. Attach the left bracket to the printer in the same way. Infoprint 32 and Infoprint 40: User’s Guide...
Page 197: Removing The 2500-Sheet Input Unit
10. Insert Tray 2 and Tray 3 back into the printer. 11. Remove the tape securing the 2500-Sheet Input Unit connector cable to the unit. Plug the connector cable into the tray connector on the printer as shown. Removing the 2500-Sheet Input Unit Use the following procedure to remove the 2500-Sheet Input Unit: 1.
Page 198 2. Unplug the printer. 3. Remove the power cord from the back of the printer. 4. Unplug the 2500-Sheet Input Unit connecting cable from the printer. 5. Remove Tray 2 from the printer base unit and Tray 3 from the 2500-Sheet Input Unit.
Page 199 6. Remove the screw attaching the right bracket to the printer and remove the bracket. Store the screw and the bracket. 7. Remove the screw attaching the left bracket to the printer and remove the bracket. Store the screw and the bracket. 8.
Page 200: The Envelope Feeder Option
The Envelope Feeder Option The optional envelope feeder can hold up to 50 envelopes. The auxiliary tray must be removed to install the envelope feeder. Attention: Always remove the envelope feeder before opening the duplex unit. Infoprint 32 and Infoprint 40: User’s Guide...
Page 201: Installing The Envelope Feeder
Installing the Envelope Feeder 1. Switch off the printer. 2. Unplug the printer. 3. Remove the auxiliary tray by tilting it up slightly and pulling it toward you to detach it from the auxiliary tray support. 4. Hold the envelope feeder horizontally and slide it into the auxiliary tray support.
Page 202: Removing The Envelope Feeder
Removing the Envelope Feeder 1. Switch off the printer. 2. Unplug the printer. 3. Remove the envelope feeder by tilting it up slightly and pulling it toward you to detach it from the auxiliary tray support. 4. Hold the auxiliary tray horizontally and slide it into the auxiliary tray support.
Page 203: The 2000-Sheet Finisher
The 2000-Sheet Finisher The 2000-Sheet Finisher is a 2000–sheet stacker, stapler, and offsetter. It has three bins, each with a stacking capacity of 670 unstapled sheets. Output can be delivered to the stack bins in offset stacks or in up to 100 stapled sets. Notes: 1.
Page 204 4. Unplug the printer. 5. Remove the power cord from the back of the printer. 6. Lock the front casters of the 2500-Sheet Input Unit. 7. Install the docking station onto the top of the printer, as shown. Infoprint 32 and Infoprint 40: User’s Guide...
Page 205 a. Catch the docking station lip (behind the clear plastic gate) on the front of the printer main output cowling. b. Press down on the tabbed side of the docking station to snap it into place. The docking station should be firmly seated. 8.
Page 206 visible on both sides of the printer.) b. Hook the guide rail tab into the third hole on the left side (the duplex side) of the 2500-Sheet Input Unit. c. On the right side of the 2500-Sheet Input Unit, position the guide rail support unit’s plastic prongs so the third hole on the 2500-Sheet Input Unit cover is centered between the prongs.
Page 207 on the guide rail support unit fit behind the cover. d. Lift up on the guide rail to snap the guide rail support unit metal prongs into the holes on the bottom of the 2500-Sheet Input Unit frame, as shown. (You cannot see the holes on the bottom of the frame.) 9.
Page 208 holes on the side of the printer and tighten the thumbscrews. 10. Raise the horizontal transport and lower the two support legs until they are positioned against the stoppers. The two support legs are tucked up horizontally under the transport. 11.
Page 209 horizontal transport. 12. Pass the 2000-Sheet Finisher power cord behind the cable protection bracket and plug it into the AC outlet on the printer. 13. Insert the end of the guide rail into the opening on the bottom of the 2000-Sheet Finisher and push it through until it stops against the bracket Chapter 8.
Page 210 on the other side of the 2000-Sheet Finisher. 14. Tighten the thumbscrew on the end of the guide rail to secure the 2000-Sheet Finisher to the printer. Infoprint 32 and Infoprint 40: User’s Guide...
Page 211: About The Pause Button
15. Gently push the 2000-Sheet Finisher toward the printer until the horizontal transport fits securely into the docking station. 16. Plug the 2000-Sheet Finisher interface cable into the output connector on the printer, as shown. 17. Connect the printer power cord to the back of the printer. 18.
Page 212: Installing The Staple Cartridge
Notes: 1. The pause button light turns on when you pause the 2000-Sheet Finisher operation. 2. The pause button light is off when the 2000-Sheet Finisher operation is running. Installing the Staple Cartridge If you need to replenish the staples in the staple cartridge, see “Replenishing Staples in the 2000-Sheet Finisher”...
Page 213: Removing The 2000-Sheet Finisher
the upright position. 3. Close Cover H. Removing the 2000-Sheet Finisher 1. Switch off the printer. Chapter 8. Installing Printer Options...
Page 214 2. Unplug the printer. 3. Remove the power cord from the back of the printer. 4. Unplug the 2000-Sheet Finisher interface cable from the printer. Infoprint 32 and Infoprint 40: User’s Guide...
Page 215 5. Remove the thumbscrew at the end of the guide rail. 6. Gently push the 2000-Sheet Finisher away from the printer and unplug the 2000-Sheet Finisher power cord from the printer. Attention: Be careful when moving the 2000-Sheet Finisher. It is unstable when not connected to the printer and it will tip in the direction of the horizontal transport.
Page 216 7. Raise the horizontal transport slightly, fold the two support legs into their storage position, and lower the transport. 8. Loosen the thumbscrews and remove the cable protection bracket from the right side of the printer. Infoprint 32 and Infoprint 40: User’s Guide...
Page 217 9. Push in and release the plastic guide rail support unit tabs, then press down on the guide rail to release the support unit from the printer. 10. Unhook the guide rail tab from the hole in the left side of the 2500-Sheet Input Unit and remove the guide rail.
Page 218: The Duplex Unit
of the printer. The Duplex Unit Installing the Duplex Unit 1. Power off and unplug the printer. Infoprint 32 and Infoprint 40: User’s Guide...
Page 219 2. Hook the duplex unit brackets onto the metal studs on the auxiliary tray support. 3. Lift the duplex unit and snap the stopper latch onto the metal stud on the right side of the auxiliary tray support. 4. Secure the duplex unit by hooking the safety strap to the printer. Chapter 8.
Page 220: Removing The Duplex Unit
5. Plug the duplex unit cable into the duplex connector on the printer. 6. Close the duplex unit. 7. Plug in the printer and switch the printer on. 8. To verify that the duplex unit is installed correctly, print a list of PCL5e fonts.
Page 221 2. Unplug the printer. 3. Remove the envelope feeder if attached. See “Removing the Envelope Feeder” on page 190 for removal instructions. 4. Open the duplex unit. 5. Unplug the duplex unit cable from the printer. (To release the plug, push down on the clip on the top of the plug.) 6.
Page 222 toward the duplex unit to prevent it from reconnecting. 7. Disconnect the safety strap from the printer. 8. Use both hands to remove the duplex unit. Lift the duplex unit to unlock it from the auxiliary tray support, then pull it away from the printer. 9.
Page 223: Chapter 9. Configuring Printer Network Addresses
5. Press the Value key until the desired value is displayed. The range of the address values is zero to 255. To decrement the value, simultaneously press the Value key and the Shift key. To increment or decrement the value by 10, press and hold the keys. © Copyright IBM Corp. 1998, 1999...
Page 224: Setting The Locally Administered Mac Address (Laa)
The following procedure allows you to use locally administered addresses (LAA) instead of the factory value. Resetting the printer to factory defaults sets the LAA back to the MAC address. IBM recommends that you contact your network administrator before you change the MAC address because each LAA must be unique on the network.
Page 225 (that is, FF). To decrement the value, simultaneously press the Value key and the Shift key. To increment or decrement the value by 10, press and hold the keys. 6. Press the Value key until the desired value is displayed, then press Enter to set the value.
Page 226 Infoprint 32 and Infoprint 40: User’s Guide...
Page 227: Appendix A. Troubleshooting
3. See “Troubleshooting Checklist” to help identify and solve problems. 4. If you cannot solve a problem, call your point of purchase or IBM customer technical support (1-800-358-6661 in the U.S.A. and Canada). Notes: a.
Page 228 Symptom Action No display messages No message is in the message display area. Response: The printer may not be turned on or the power cord has become unplugged. Press the | on the power switch to power on the printer. Make sure the power cord is plugged in. Changed toner cartridge and the Response: Turn off the printer.
Page 229 Also, make sure you use properly shielded and grounded cables and connectors (IBM part number 63H2804 or its equivalent) that are no more than ten feet (3 meters) in length. 4. For LAN printing problems, print a configuration page (see “Printing the Token-Ring Network Interface Card Configuration...
Page 230 Symptom Action Paper selected from wrong The printer automatically looks for paper in other trays when the source following situations occur: v The requested tray contains the wrong size paper. v The requested tray is empty and the Paper Menu TRAY SWITCH item is ON.
Page 231 Symptom Action Printing is too slow Responses: 1. Consider setting JAMRECOVERY to OFF in the Config Menu or by using the printer driver. (The driver setting overrides the menu setting.) See “Configuration (Config) Menu” on page 102. 2. If you have installed extra memory, make sure the printer recognizes it.
Page 232 Symptom Action PostScript printing problem If your printer is not printing PostScript jobs correctly, the printed output will be unformatted and will include unrecognizable characters (including %% identifiers and other font information). Some print jobs such as screen dumps and PCL5e jobs may print correctly.
Page 233 Make sure your printer driver is installed and connected to the problems correct port. Also, make sure you use properly shielded and grounded cables and connectors (IBM part number 63H2804 or its equivalent) that are no more than ten feet (3 meters) in length. Poor quality shading patterns Responses: 1.
Page 234 For the Letter paper group: power on the printer on while simultaneously pressing the Online key. COLD RESET LTR appears in the message display area. IBM recommends printing a printer configuration page before you do a cold reset, so you can restore old settings if necessary. Problems with pre-printed forms Response: Allow 5 mm between printed information and pre-printed lines, cuts, or perforations on the pre-printed forms.
Page 235 Symptom Action Printer does not work after Response: Power off again. Wait ten seconds, and then power on. powering it off and then on. Excessive paper curling Response: 1. Make sure the paper drawers are installed correctly. 2. Make sure paper meets specifications. See “Selecting Paper and Other Printable Material”...
Page 236 Infoprint 32 and Infoprint 40: User’s Guide...
Page 237: Appendix B. Print Quality Problems
See “Changing the Toner Cartridge” on page 144 for instructions on removing and replacing the toner cartridge. Attention: Do not remove the toner cartridge and shake it. This will cause toner to spill out of the cartridge. © Copyright IBM Corp. 1998, 1999...
Page 238: Print Is Too Light
8. If the problem involves spots or streaks, print several test pages to clean out contamination. 9. If the problem is with complex graphics or images and the message MRT COMPRESSION displays, try changing the PAGEPROT menu item to ON. This item can be individually set in specific data stream menus (PCL Menu, PS Menu, or IPDS Menu.) You may also need more memory.
Page 239: Toner Spots On The Print
Toner Spots on the Print Possible Causes. Actions You Should Take Print Sample Paper does not meet Use recommended paper. See specification. “Selecting Paper and Other Printable Material” on page 34. The toner cartridge is Replace the toner cartridge. See damaged.
Page 240: Random Deletions Or Light Areas On The Print
Random Deletions or Light Areas on the Print Possible Causes Actions You Should Take Print Sample There is moisture in the Load fresh, dry paper. paper. Paper does not meet Use recommended paper. See specification. “Selecting Paper and Other Printable Material” on page 34. The toner cartridge seal is Remove the toner cartridge seal.
Page 241: Vertical Bands Of Deletions Or Light Areas On The Print
Vertical Bands of Deletions or Light Areas on the Print Possible Causes Actions You Should Take Print Sample The toner cartridge is not Reinstall the toner cartridge. installed correctly. The toner cartridge is Replace the toner cartridge. See damaged. “Changing the Toner Cartridge” on page 144.
Page 242: Entire Print Is Blank
Entire Print Is Blank Possible Causes Actions You Should Take Print Sample The toner cartridge seal is Remove the toner cartridge seal. in place. There was a multiple sheet Fan the paper. feed. The toner cartridge is low Replace the toner cartridge. See on toner.
Page 243: Printed Image Rubs Off Or Smears
Printed Image Rubs Off or Smears Possible Causes Actions You Should Take Print Sample There is moisture in the Load fresh, dry paper. paper. Paper does not meet Use recommended paper. See specification. “Selecting Paper and Other Printable Material” on page 34. The fuser is not Consider replacing the usage kit.
Page 244: The Printed Image Is Blurred
The Printed Image Is Blurred Possible Causes Actions You Should Take Print Sample Paper does not meet Use recommended paper. See specification. “Selecting Paper and Other Printable Material” on page 34. There is moisture in the Load fresh, dry paper. paper.
Page 245: Appendix C. Printer Messages
CONTEXT SAVE CHANGED Meaning: The values for the PCL SAVE or PS SAVE items under the Memconfig menu have been changed. Action: Press the Continue key to accept the new values and continue printing. © Copyright IBM Corp. 1998, 1999...
Page 246 COAX HEX PRT Meaning: You are printing a hexadecimal dump for troubleshooting problems with non-IPDS jobs sent over the coax attachment. Action: To cancel the dump, select CANCEL CX PRT from the Test Menu. COPY n OF nn Meaning: You requested multiple copies of a print job. This message increments with each copy the printer completes.
Page 247 Action: Power the printer off, wait ten seconds, and power the printer back on. If problems persist, call for technical support. Note: When firmware errors occur, the printer might also print an error page. If the printer does print an error page, save it so you can tell technical support.
Page 248 Action: None required. MRT COMPRESSION Meaning: The printer is compressing the page image it is currently printing. Action: None required. MRT LOSSY COMPRESSION ACTIVE Meaning: The printer is compressing the page image it is currently printing. Check to make sure the output is acceptable. Action: None required.
Page 249 PA1 REQUESTED Meaning: A PA1 request was sent to the host over the coax interface. Action: None required. PA2 REQUESTED Meaning: A PA2 request was sent to the host over the coax interface. Action: None required. PAGES:nnnn Meaning: This is a response to the PAGE COUNT item on the Machine Info Menu, where nnnn is the number of pages the printer has printed.
Page 250 PJL TWINAX Meaning: The printer is receiving or sending PJL information through the twinax port. Action: None required. PLEASE WAIT Meaning: The printer is processing data and cannot immediately respond to a request. Action: Wait until the message clears. If the message remains and processing on the host appears to have stopped, power off the printer, wait ten seconds, and then power on the printer.
Page 251 Action: None required. PS WAITING Meaning: The printer is waiting for PostScript data. Action: None required. READY Meaning: The printer is ready to receive data. Action: None required. REALLY FORMAT / IGNORE DISK Meaning: A prompt to ask you to verify that you want to format the hard drive.
Page 252: Error Messages
SWITCHING TO PS Meaning: The printer is switching to PostScript. Action: None required. TRAY LIFTING Meaning: A paper tray is on the rise. Action: None required. TWINAX HEX PRT Meaning: You are printing a hexadecimal dump for troubleshooting problems with non-IPDS jobs sent over the twinax attachment. Action: To cancel the dump, select CANCEL TX PRT from the Test Menu.
Page 253 002 TONER LOW Meaning: The toner in the printer cartridge is low. Action: Press the Continue key to continue printing (the TONER LOW message remains on the display). Ensure that a new toner cartridge is available. If the print quality becomes unacceptable, install the new toner cartridge.
Page 254 009 STAPLER / CHECK STAPLES Meaning: The 2000-Sheet Finisher staple cartridge is either empty or there is a staple jam. Action: 1. Press the Pause button on the 2000-Sheet Finisher to suspend the finishing operation, or the Cancel Print key on the operator panel to cancel the job.
Page 255 1. Reset the printer by doing one of the following: a. Select RESET PRINTER from the Reset Menu. See “Reset Menu” on page 94. b. Switch the printer off and then switch it back on. 2. Load the correct paper size in the tray you want to use. 3.
Page 256 Action: Open and close the tray. If you have not installed the tray, do so at this time. 042 TRAY MISSING / REPLACE TRAY 2 Meaning: Tray 2 is not closed or not installed. Action: Open and close the tray. If you have not installed the tray, do so at this time.
Page 257 Action: Open Tray 4 and check for obstructions, then remove and reinstall the tray. 060 TRAY 5 / LIFT FAILURE Meaning: Problem with Tray 5. Action: Open Tray 5 and check for obstructions, then remove and reinstall the tray. 071 COVER OPEN / CLOSE COVER C Meaning: Cover C is open.
Page 258 Action: Remove jammed paper from area B. Open Tray 3 and remove jammed paper. Make sure the paper is loaded correctly and the paper guides are adjusted for the paper size. Close Tray 3. See “Clearing 2500-Sheet Input Unit Jams” on page 86. 220 PAPER ERROR / SOURCE TRAY, A Meaning: Paper has jammed in area A.
Page 259 Action: Remove jammed paper from the paper path. Open the duplex unit (if installed) and Cover A. Close Cover A and the duplex unit to reset the printer and clear the error message. See “Clearing Exit Area Jams” on page 74. 241 PAPER JAM / AREA A Meaning: Paper has jammed in area A.
Page 260 255 PAPER JAM / AREA A, D Meaning: Paper has jammed in area A or D. Action: Open the duplex unit (if installed) and Cover A. Remove jammed paper from the paper path. Close Cover A and the duplex unit. Remove jammed paper from area D. See “Clearing Duplex Unit Jams”...
Page 261 2. If the error persists, remove the envelope feeder from the printer and then reinstall the envelope feeder firmly against the printer. See “Removing the Envelope Feeder” on page 190 and “Installing the Envelope Feeder” on page 189. 281 PAPER JAM / AREA A, ENV FEED Meaning: Paper has jammed in area A or in the envelope feeder area.
Page 262 342 PAPER JAM / AREA C, TRAY 5 Meaning: Paper has jammed in area C or in the Tray 5 area. Action: Remove jammed paper from area C. Open Tray 5 and remove any jammed paper. Close Tray 5. See “Clearing 2500-Sheet Input Unit Jams”...
Page 263 Action: Remove jammed paper from areas D and E. See “Clearing 2000-Sheet Finisher Jams” on page 88. 362 FINISHER JAM / AREA E Meaning: Paper has jammed in area E in the 2000-Sheet Finisher. Action: Remove jammed paper from area E. See “Clearing 2000-Sheet Finisher Jams”...
Page 264 417 FINISHER / STAPLER FAILED Meaning: Stapler did not initialize properly. Action: Do the following: 1. Switch the printer off. 2. Open the 2000-Sheet Finisher cover. 3. Locate the stapler head and move it towards the front of the 2000-Sheet Finisher, as far as it will go. 4.
Page 265 Action: Switch the printer off. Check to see the stapler head moves freely, then switch on the printer power. If this does not correct the problem, call for service. 421 FINISHER / STAPLER FAILED Meaning: Stapling operation failed. Action: Switch the printer off, remove the output from the bins, then switch on the printer power.
Page 266 511 LASER FAILED / POWER OFF/ON Meaning: The printer has detected a problem with the laser. Action: Switch the printer off, then on again. If this does not correct the problem, call for service. 512 LASER FAILED / POWER OFF/ON Meaning: The printer has detected a problem with the laser.
Page 267 can fit into its memory. This can happen when the printer receives too many soft fonts, macros, or complex graphics. Action: If the AUTOCONTINU item in the Config Menu is set to ON, printing resumes in ten seconds. Otherwise, press the Continue key. Check the current page for errors.
Page 268 Action: Switch the printer off, wait 20 seconds, then switch on the printer power. If the error recurs, reinstall all SIMMs. See “Installing a SIMM” on page 167. If the message recurs, call for service. 634 NVRAM ERROR / POWER OFF/ON Meaning: The printer has detected an error in the NVRAM (EEPROM).
Page 269 751 FINISHER JAM / AREA E Meaning: Paper has jammed in area E in the 2000-Sheet Finisher. Action: Remove jammed paper from the paper path. See “Clearing 2000-Sheet Finisher Jams” on page 88. 752 FINISHER JAM / AREA E Meaning: Paper has jammed in area E in the 2000-Sheet Finisher. Action: Remove jammed paper from the paper path.
Page 270 760 FINISHER JAM / AREA G Meaning: Paper has jammed in area G in the 2000-Sheet Finisher. Action: Remove jammed paper from the paper path. See “Clearing 2000-Sheet Finisher Jams” on page 88. 761 FINISHER JAM / AREA G Meaning: Paper has jammed in area G in the 2000-Sheet Finisher. Action: Remove jammed paper from the paper path.
Page 271 769 FINISHER / RESEAT FINISHER Meaning: The 2000-Sheet Finisher is not positioned correctly against the printer. Interlock in area J is open. Action: Switch the printer power off and move the 2000-Sheet Finisher away from the printer. Reseat 2000-Sheet Finisher firmly against the printer making sure area F (transport) is seated firmly against area D (docking station).
Page 272 785 FINISHER / (3)LOWER BIN Meaning: Hardware failure in lower bin. Action: Remove output from all 2000-Sheet Finisher bins and switch the printer off, then on again. If this does not correct the problem, call for service. 786 FINISHER / (1)UPPER BIN Meaning: Hardware failure in upper bin.
Page 273 821 PS OPTION / RESEAT PS SIMM Meaning: Printer has detected a problem. Action: Reinstall all SIMMs. See “Installing a SIMM” on page 167. If the message recurs, call for service. 851 IPDS OPTION / RESEAT SIMM Meaning: The printer has detected a problem with the IPDS SIMM. Action: Reinstall the IPDS SIMM.
Page 274 Setup Menu, or (b) the printer has been in an intervention required state (such as, out of paper) for longer that the IRQ TMEOUT setting. Action: Solve the problem that caused the message (for example, press the Online key to put the printer online, or add paper). To disable this error message, set the HLD TMEOUT and IRQ TMEOUT values in the Coax Setup Menu to 0.
Page 275: Appendix D. Specifications
Full System (with 2500-Sheet Input Unit and 2000-Sheet Finisher) accordance with ISO Sound power 7.2B 4.2B 9296.) Sound pressure 58dB 28dB Engine Only Sound power 6.9B 4.2B Sound pressure 55dB 28dB © Copyright IBM Corp. 1998, 1999...
Page 276: Cartridge Specifications
Environment Operating: Temperature: 50 to 90 ° F (10 to 32 ° C) Humidity: 15 to 85 percent relative humidity, maximum wet bulb: 81° F. Altitude: 0 to 8,200 feet (2,500 m) Shipping and Storage: Temperature: -4 to 104 ° F (-20 to 40 ° C) Humidity: 5 to 85 percent relative humidity Altitude (storage): 0 to 8,200 feet (2,500 m) Altitude (shipping): 0 to 49,200 feet (15,000 m)
Page 277: Appendix E. Notices
Appendix E. Notices References in this publication to IBM products, programs or services do not imply that IBM intends to make these available in all countries in which IBM operates. Any reference to an IBM licensed product, program, or service is not intended to state or imply that only IBM’s product, program, or service may...
Page 278: Energy Star
As an Energy Star Partner, IBM Printing Systems Company, has determined that your IBM 4332 models 001 and 003 (IBM InfoPrint 32) and IBM 4332 models 004 and 006 (IBM InfoPrint 40) meet the Energy Star guidelines for energy efficiency.
Page 279: Appendix F. Glossary
The following terms are defined as they are used in this book. If you do not find the term you need, refer to the index or to the IBM Dictionary of Computing ZC20-1699 or the IBM Dictionary of Printing, G544-3973.
Page 280 coated paper. Paper that has had a surface coating applied to produce smoothness. coaxial. A cable consisting of one conductor, usually a small copper tube or wire, within and insulated from another conductor of larger diameter, usually copper tubing or copper braid. code page.
Page 281 forms. The material on which output data is printed, such as paper or adhesive labels. See preprinted form. forms path. The entire route that forms travel during processing. The forms path usually begins where the forms are loaded and ends at the stacker. Synonym for paper path. fuse.
Page 282 jam. In a printer, a condition where forms have become blocked or wedged in the forms path so the printer cannot operate. JIS. Japanese Industry Standards. Used in reference to paper standards for size. landscape orientation. Text and images that are printed parallel to the longer side of the forms. Contrast with portrait orientation.
Page 283 parallel port. An access point through which a computer transmits or receives data that consists of several bits sent simultaneously on separate wires. PCL5e. Hewlett-Packard’s Printer Command Language, a data stream used for printing. pel (picture element). (1) An element of a raster pattern; a point where a toned area on the photoconductor may appear.
Page 284 A network with a ring topology that passes tokens from one attaching device to another; for example, the IBM Token-Ring Network. toner. (1) In a document-printing machine, image-forming material used in electrostatic processes. (2) A supply item for the printer.
Page 285 twinaxial. A cable consisting of two conductors, usually small copper tubes or wires insulated from each other, within and insulated from another conductor of larger diameter, usually copper tubing or copper braid. This type of cable is often used to attach printers to an AS/400 system. two-sided printing.
Page 286 Infoprint 32 and Infoprint 40: User’s Guide...
Page 287: Index
BOX DRAW, IPDS Menu item 119 Twinax SCS Menu item 133 Menu item 140 code pages boxes in message display area 215 AUTO RESET, PCL Menu item 110 Buffer indicator light 22 specifying for Coaxial SCS 130 © Copyright IBM Corp. 1998, 1999...
Page 288 code pages (continued) custom forms duplex unit (continued) specifying for IPDS 113 Custom Forms Menu (for ordering 6 specifying for Twinax SCS 133 IPDS) 101 removing 208 code updates, obtaining from defining for IPDS 68 removing Face-Up Output web 10 loading custom envelopes into Bin 178, 180 CONFIG PAGE, Test Menu item 93...
Page 289 errors (continued) fonts (continued) installing (continued) setting autocontinue mode 103 wrong type selected 219 selecting language 17 Ethernet FORM, PCL Menu item 108 staple cartridge 200 configuration page, printing 28, FORM LEN, Custom Forms Menu staple refill 149 item 102 IP ADDRESS configuring network form length for PCL5e jobs 108...
Page 290 keys, operator panel (continued) margins (continued) NETWARE (continued) Shift key 24 edge-to-edge printing (continued) Token Ring Menu item 123 Value key 24 PS Menu item 111 network addresses, configuring 211 Twinax Setup Menu network interface card item 137 installing 172 labels left, coaxial SCS 130 ordering 6...
Page 291 OUTPUT, IPDS Menu item 118 paper jams (continued) PORT TMEOUT (continued) OUTPUT, Paper Menu item 96 setting JAMRECOVERY Token Ring Menu item 122 overlay, operator panel 14 mode 103 Twinax Setup Menu item 138 overlay cache 117 toner cartridge area 74 portrait orientation for PCL5e 99 overlays, downloading 9 Paper Menu 95...
Page 292 print quality (continued) printing (continued) RESOLUTION, IPDS Menu toner spots on the print 227 PCL5e fonts 29, 93 item 120 vertical bands of deletions 229 PostScript fonts 29, 93 restoring factory defaults, vertical marks on the print 228 PostScript printing restoring 95 white spots within black image problems 220...
Page 293 TRAY 1 (continued) trays (continued) Coaxial SCS Menu item 128 selecting default 96 TBM, Coaxial SCS Menu item 130 loading paper 40 switching 66, 97 TCP/IP location 1 troubleshooting 215 Ethernet Menu item 125 specifying media type 100 added paper, printer won’t Token Ring Menu item 122 Twinax SCS Menu item 132 work 219...
Page 294 valid printable area checking, IPDS 114 Value key 23 voltage specification 263 VPA CHK, IPDS Menu item 114 web page, Printing Systems Company 10 weight, paper 37 wrong bin, output goes to 217 wrong font 219 wrong paper 217 X-OFFSET, IPDS Menu item 114 Y-OFFSET, IPDS Menu item 114 yield, toner 264 Infoprint 32 and Infoprint 40: User’s Guide...
Page 296 Part Number: 38L0921 File Number: S370/4300/9370-16 Printed in U.S.A. S544-5484-02...

This manual is also suitable for:

Infoprint 32 Infoprint 40

IBM 4332-004 - InfoPrint 40 B/W Laser Printer User Manual

About this Book

Chapter 1. About Your Printer

Chapter 2. Installing Your Printer

Chapter 3. Using the Operator Panel

Chapter 4. Paper Handling

Chapter 5. Clearing Jams

Chapter 6. Operator Panel Menus

Chapter 7. Maintaining the Printer

Chapter 8. Installing Printer Options

Chapter 9. Configuring Printer Network Addresses

Appendix A. Troubleshooting

Appendix B. Print Quality Problems

Appendix C. Printer Messages

Appendix D. Specifications

Appendix E. Notices

Appendix F. Glossary

Index

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