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Satellite A500/A500D
Fingerprint Sensor
Problem
Reading of the
fingerprint was not
successful.
The fingerprint cannot
be read due to injuries
to the finger.
USB device
In addition to the information in this section, please also refer to the
documentation supplied with your USB device.
Problem
USB device does not
work
9-18
Procedure
In this instance you should try the fingerprint
reading operation again using the correct finger
position - please refer to
Sensor
in Chapter 4,
further information.
Alternatively, you should try the recognition
process again using another enrolled finger.
The fingerprint sensor compares and analyzes
the unique characteristics in a fingerprint.
However, there may be instances where certain
users are unable to register their fingerprints due
to insufficient unique characteristics in their
fingerprints.
The recognition success rate may differ from
user to user.
In this instance you should try the recognition
process again using another enrolled finger.
However, if fingerprints from all the enrolled
fingers cannot be read, you should instead log
into the computer by using the keyboard to input
the password.
If you are still unable to resolve the problem,
contact your reseller, dealer or service provider.
Procedure
Remove the USB device from the computer and
then reconnect it to a free port in order to ensure
it is firmly attached.
Ensure that any required USB device drivers are
properly installed - to achieve this you should
refer to both the device documentation and the
operating system documentation.
Using the Fingerprint
Operating
Basics, for
User's Manual
- Quick Links:
- Equipment Checklist
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